Samuel L.
Star Rating: 4.5

What do you like best about the product?
Xero allows my company to keep track fo expenses, revenue, and aging receivables in a timely and organized fashion. It's dashboards provide us with a bird's eye-view of the state of our company's finances. There is a relatively low learning curve, especially for users who aren't from finance/accounting backgrounds. We have also utilized Xero's automation tools to send out invoices on a monthly basis and reduce man-effort in our finance department.

What do you dislike about the product?
Xero is limited in its customizability. For instance, there are only 2 tracking categories that can be added to each invoice. This is troublesome when we need to track our revenue in greater detail, e.g. product category, sales team, project ID.

What problems is the product solving and how is that benefiting you?
We use Xero to track our revenue, expenses, and aging receivables. We utilize the reference field on Xero invoices to tag each invoice to the relevant customer and contract. This allows us to break-down our monthly revenue by customer and contract. With Xero's automation tools, we can also automate the sending of invoices and payment reminders which has helped us to reduce man-effort.

Bob A.
Star Rating: 1

What do you like best about the product?
Xero is functionally easy to use but their commercial practices leave a great deal to be desired.

What do you dislike about the product?
They keep hiking prices for existing users thinking they have them trapped and that we will continue to subscribe because of the pain of migration. Trying to justify the increases because of "added value" functionality is just a smokescreen because if the added features are useful, they are simply an added and unwanted cost. Within an hour of being informed of an enforced price rise, I got another email from them telling me they were pissing $750k away on some vanity marketing project. They need to get their priorities right, and fast...

What problems is the product solving and how is that benefiting you?
Basic accounting for a small consulting business. Functionally OK but commercially intolerable.

Brett W.
Star Rating: 2

What do you like best about the product?
Modern architecture = it seldom breaks (yet the interface looks 20-years or more ago). Broadly supported by accountants (they get free practice management capabilities... nice -- but better for them than business who have to use it who pay through the nose... not nice).

What do you dislike about the product?
Almost every useful feature comes at an extra COST, inspite of it being expensive to start. VERY poor support options -- if you REALLY need help when you need it -- best look elsewhere. Profoundly disappointed that this is wrongly considered "market leading" -- its not.

What problems is the product solving and how is that benefiting you?
Legally required accounting reporting, some automation and integration with EFTPOS suppliers and accounants who insist we use it (otherwise, charge us for it even if we don't).

Shania G.
Star Rating: 5

What do you like best about the product?
Paying employees, managing expenses and overviews of ingoings and outgoings

What do you dislike about the product?
some more email marketing that includes links to resources like templates and checklists and free training/courses (which I can create) or free videos on youtbe for small businesses and employees may be a good idea, example - "how to onboard star employees" and have a link to free templates from Xero or a third company (our company) who will pre record these videos and display on our youtube with affiliate marketing to xero subscriptions and provide value to viewers as we can touch on subjects like "have you thought about what types of policies and procedures you need for employees to maintain compliance or encourage the implimentation if the values of your business? or if you had a section where we could upload our policies and procedures that our staff have signed would be good to keep under employees potentially ir even better if you could email them and they click an acknowlegement of viewing/ signing of the contract or policy and Xero refers to the date this was signed protecting businesses and offering support in employee management - please dont hesitate to contact me if you like more info!

What problems is the product solving and how is that benefiting you?
being able to pay staff, send invoices, link banks to see ingoings and outgoings, monitoring cash flow for business including what is owed to us and more

Verified User in Primary/Secondary Education
Star Rating: 5

What do you like best about the product?
Xero has made small business accounting easy and accessible to me, even without a business background. It helps me reconcile transactions easily so I never miss one. Xero is also a one stop shop for all my sales needs, such as invoices and quotes. I like that it's all in one place, with great tutorials to help me too.

What do you dislike about the product?
It would be great if you could keep track of various types of expenses in Xero to make it easy for the end of financial year tax return. Maybe this feature is there and I haven't come across it yet.

What problems is the product solving and how is that benefiting you?
Xero has made accounting incredibly accessible to me, even though I lack accounting and business knowledge. As a former teacher with a small business, I need a lot of assistance in this area. Xero has been easy to pick up and run with so that I can manage my finances with confidence and make sure every transaction is reconciled easily.

Samantha M.
Star Rating: 4.5

What do you like best about the product?
The reports it generates from the accounting balances are extremely helpful for us, allowing us to make automatic comparisons that allow us to foresee where we are financially, in cases of human error allows us to go back and make the necessary corrections which makes the failures are not a headache in terms of transactions.

What do you dislike about the product?
The formatting options for downloading automated reports could offer more options in a simple way, the delivery notes could throw the option to be printed for the physical filing that is done in our operations, the tool tends to slow down at times when you are scrolling down in the interface and a lot of information is being analyzed.

What problems is the product solving and how is that benefiting you?
Xero provides solutions perfectly compatible with our problems, keeps us up to date with our accounting and supports us in the centralization of all our accounting information, keeps up to date invoices, allows real-time quotes according to exchange rates, a powerful tool that knowing how to implement it increases the overall productivity of companies. Xero is a very complete tool to enrich the business area in which it is applied, with a series of tools ranging from simple accounting, to the management of quotes, bank reconciliations and more solutions applicable to our organization, allowing to centralize all information in one place and to manage it from anywhere.

Craig C.
Star Rating: 3

What do you like best about the product?
What I like about Xero is its user-friendly interface. The dashboard is clean, designed intuitively and thus visually hence making it easy to get a snapshot of your financial situation at first glance. The software also makes robust offerings, including invoicing, expense tracking, and inventory management which can be helpful for small businesses hoping to simplify their operations forcefully.

What do you dislike about the product?
A lot of the software showed up loaded with features but it proved to be quite a challenge to fully utilise it since I often wrested with functionality issues that impaired my ability to apply the software across my entire business. Moreover, the cost of using Xero was one big pain point. The monthly bills were quite steep, especially considering my difficulties in fully leveraging the software's capabilities. This and my challenges in disseminating necessary information to my accountants and authorities made for a less-than-ideal experience. In conclusion, while Xero had some merits and has the power to be a mighty tool for small businesses, it fell short of my expectations on several key elements. The steep learning point, high costs, and communication challenges made it fit less in my business needs.

What problems is the product solving and how is that benefiting you?
Though the road to Xero was rockier than I could have imagined, it's tough to deny that, in the end, the software addressed several critical issues for my little lobby consulting business. First, when Xero brought a level of order to my financial management that was previously lacking, I was able to track income and expenses all in one place, along with the management of invoices and monitoring cash flow. This central approach to financial management saved me a tremendous amount of time and effort, allowing me the focus elsewhere on other aspects of my business. Second, Xero's cloud-based system allowed me to control my finances from anywhere at any time. That's especially useful for my lobby consulting business, where I often find myself on the move, meeting with clients or attending various events. With Xero, I could easily access my financial data in the office or out and about. Lastly, Xero's reporting capabilities were a significant asset. The software provided detailed financial reports that gave me a clear picture of my business's financial health. These insights were game changers in helping me make informed decisions about my strategy for business and planning for future scenarios. In conclusion, while Xero posed specific issues I had to struggle with, it also offered solutions that streamlined my financial management, provided flexibility, and added valuable insight into my knowledge of my business's financial status. Although the benefits these positives overshadow were never fully realized because of the difficulties Xero presented for me but contributed positively towards my business operations.

Te Ariki P.
Star Rating: 5

What do you like best about the product?
Very quick to learn, the software allows the majority of business accounting work to be completed without expert knowledge of debits, credits and journals. There is a great community of users who share knowledge, tips and tricks No other small-medium accounting software comes near.

What do you dislike about the product?
Xero doesn't scale well when you need to add multiple cost centres, tracking codes work well for a while, but once you have more than 5-6 cost centres, it gets pretty clunky. While there is a great community of users, the Xero helpdesk is very slow for more complex issues.

What problems is the product solving and how is that benefiting you?
Xero is great for helping to track grant expenditure, the tracking tool can be great for this if you have regular grant funders each year. Bank reconciliations save so much time.

Fatima F.
Star Rating: 4.5

What do you like best about the product?
It is a deck that supports you in understanding the financial situation of your company. If we want to make sure that the information on the Dashboard is correct, then we need to track our payment transactions regularly. Within Dashboard, they display an accurate financial definition of the company they have in common and provides the manager of a business the ability to see how much is coming in and going out. When using Xero, not only are collections individualized based on the needs of the merchant, but it is quick and easy to create, send and track these collections. In addition, consistent invoices can be automatically stored and emailed from Xero. Xero has the ability to use categories and tracking tools so that Xero users can conveniently access their account database while viewing reports from areas or cost centers. Xero offers different support possibilities such as help desk, chat, knowledge and email support.

What do you dislike about the product?
We have no fears about this program. Only one judgment is, this technology could use a cash account feature.

What problems is the product solving and how is that benefiting you?
Xero is a cloud accounting software for mid-sized businesses. Xero is a replacement for QuickBooks. This app has tools for bank account troubleshooting, accounting (in charge of invoicing and payment), purchasing, inventory, expenses, billing management and many others. Since Xero is cloud-based, this means that we can access Xero from anywhere and anytime we want, not being limited to using a single computer. Xero also offers training possibilities through the web, videos, in-person classes, information boards and documentation.

Matthew M.
Star Rating: 2

What do you like best about the product?
Its a decent software. Its intuitive. Its responsive. It's agile. It just does what it's supposed to do without being overly complex in most areas. Bar payroll of course.

What do you dislike about the product?
This price increase is unjustified and I don't think it's worth what the product provides. $80 a month is now what most people will pay and that's just not worth it. When it comes to quality we'll have to start looking at what we can offer our clientelle for a similar price point.

What problems is the product solving and how is that benefiting you?
It helps me connect to my clients.

Keshav D.
Star Rating: 5

What do you like best about the product?
Xero can be use for accounting and finance and can be useful in fetching the financial reports and provide an appropriate data and statements like Profit and Loss.

What do you dislike about the product?
Xero lacks automatic recurring payments, so the payment can be set up manually within stripe or some other payment gateway. If you do set payments to recurring, it will not mark your invoices paid until you reconcile the transaction.

What problems is the product solving and how is that benefiting you?
Xero is benefiting in the way to provide the various accounting statements and balance sheet for a company to identify the profit and loss of the company. Xero can be also used for the statement of accounts for the particular customers and vendors by showing purchases and sales accounting.

Mitesh P.
Star Rating: 5

What do you like best about the product?
Best thing about Xero is Cloud bookkeeping & accounting. It is simple design which is really easy to learn.

What do you dislike about the product?
They existed their business in India which is disadvantage for me to use it.

What problems is the product solving and how is that benefiting you?
It give you all in one online bookkeeping service, everything is cloud based. You don't even need to upload bank statement. It saves me a lot of time to do manually, it has everything what a business required for their finance department.

Venkata Sarala R.
Star Rating: 5

What do you like best about the product?
I like to work with xero cloud software. We can do internal accounting and extranal accounting also. As a tax agent I save my to use this software. In the market so many accounting softwares avilable but my vote is for Xero Software.

What do you dislike about the product?
reports are taking more time - its not user friendly . The current reports are good hopefully it will save my time. Payroll is good but employee payment option is not there.

What problems is the product solving and how is that benefiting you?
Reports issues are solving now and ongoing development. So I can see day to day development in xero software. Payroll - employee payments and IRD payment will be done by xero, it will be very good.

kris t.
Star Rating: 5

What do you like best about the product?
Xero has a very user-friendly interface, robust features, and cloud-based accessibility. It works very well within our business.

What do you dislike about the product?
If i make a mistake entering in an expense and save it, it can be a pain to get it amended and re-submitted. Ulitimatley in our company (it maybe solely our company) accounts wont accept a claim in full if one entry has an error.

What problems is the product solving and how is that benefiting you?
Easy way to work remotely ad put in your expenses

Verified User in Real Estate
Star Rating: 4

What do you like best about the product?
Ease of reconcile banks & credit cards, adding in new contacts and bills & Sales. Caluculating correct tax in payroll and ease of doing final pays.

What do you dislike about the product?
The new look in bills, you should be able to move columns so the first column you see is reference number not supplier's name. Also you should be able to hide unwanted TABS ie Planned Date. It was much easier to read when contact was smaller and in blue. With the new updates it seems the layout and look is going backward instead of forwards. Not looking forward to new invoices in sales look.

What problems is the product solving and how is that benefiting you?
Would like to be able to sort columns in a different order, REFERENCE NEEDS TO BE FIRST TAB.

Verified User in Consulting
Star Rating: 2.5

What do you like best about the product?
The accounting side of thing is fairly decent. Bank rules are great. The reporting/filtering tool is quite powerful.

What do you dislike about the product?
Whenever you request support they send you standard replies without investigating the issue, generally treat you like an imbecile and in one case refused to investigate unless I sent them a screenshot of the toggle that wasn't working turned on. The toggle is on. They've been in a UI migration for years now. Some key functionality is missing from the mobile app. You can't attach a document or any metadata to a project. Generally, the interaction between Xero Projects and Xero could be a little more smooth. Their website can't seem to remember who I am.

What problems is the product solving and how is that benefiting you?
Manages the books for my business and basic project tracking.

James A.
Star Rating: 5

What do you like best about the product?
Easy and simple to understand for people without an accounting background. Constantly updated to reflect changing needs of the users. Large number of apps and add-ons that can make the software more customisable.

What do you dislike about the product?
Inventory side of the program is still lacking in comparison to other programs. No way to use if the servers/internet are down.

What problems is the product solving and how is that benefiting you?
We use it internally for own invoicing and accounting needs, as well as setting up our own accounting clients on the software. It's ease of use is making it more simple to teach our clients how to utilise.

Stephanie M.
Star Rating: 5

What do you like best about the product?
Xero has a multitude of apps in its store which enables my entire sales system to run seamlessly.

What do you dislike about the product?
Their payroll solution is clunky and. It user friendly. You are unable to put a monthly salary and instead has 178 hours at £5.876658 which is below National minimum wage but the employees are not being paid National minimum wage.

What problems is the product solving and how is that benefiting you?
Xero streamlines the accounting function of a business. Direct bank feeds enable east bank reconciliations and the recurring invoices mean I don't need to spend time invoicing each month.

Verified User in Real Estate
Star Rating: 0

What do you like best about the product?
At the outset, it seems incredibly helpful across invoicing and accounting.

What do you dislike about the product?
The customer service is terrible. There are threads on their help pages with hundreds of customers complaining about terrible features – or functionality they're desperate to have, dating back years. Xero seems to do zero about it. When you finally get through to them, they're unbelievably unhelpful. Their expenses plugin was expensive and a total farce – it was hard for my team to onboard, kept insisting that we needed to offer mileage, and also kept crashing to the extent that I couldn't invite my whole team. We killed it and switched to Zoho, which was effortless. Small things are super irritating – I have to do a 2-factor auth pretty much every time I log in, even on the same day, on the same device, and after ticking a box that says, remember this browser. Why have the box if it doesn't work? The reports are awkward, I have everything exported to Gsheets so we can organise them properly. The multicurrency functionality is again expensive and doesn't work well. It's extremely difficult to run a single entity with clients in multiple countries. And the problem is that it would be unbelievably painful to get off Xero because our whole sales history – and forward bookings – are already in there. It's a trap.

What problems is the product solving and how is that benefiting you?
It's great for invoicing. It was great when we were a smaller business without clients overseas paying in foreign currency. I thought it would be better to run payroll and expenses through the one platform but that was a disaster. We're now just back to invoicing and accounts, and manually working around all the problems Xero creates.

Rachel F.
Star Rating: 4.5

What do you like best about the product?
Xero is better than Quickbooks for the small business owner without a lot of bookkeeping or accounting experience. I've found that Quickbooks requires that the user have a basic understanding of double entry bookkeeping to truly be successful. Xero does not.

What do you dislike about the product?
Some of the reporting is lacking over what is available in Quickbooks. For most users, this isn't a problem but for a professional bookkeeper or accountant it is sometimes frustrating.

What problems is the product solving and how is that benefiting you?
Xero streamlines the bookkeeping and accounting processes from invoicing to receipt storage. With just a little time regularly, a business owner can have data at his or her finger tips for business decision making and ready for tax time to boot!

Alicia W.
Star Rating: 3.5

What do you like best about the product?
Xero has great reporting and easy to use and customise.

What do you dislike about the product?
Xero really need to be more user friendly with their statements that are sent to customers to show aged amounts owing. Could also have better inventory and project management.

What problems is the product solving and how is that benefiting you?
Xero has made life easier through bank feeds and automated reconciliation. The new automatic super payments has saved me time. The reporting features is easy to navigate and customise.

Layal Z.
Star Rating: 4.5

What do you like best about the product?
I like that it is easy to navigate, integrates with other software we use, has expense management, and all the reporting we need

What do you dislike about the product?
When we export invoices with a custom date range, some invoices from outside the date range are exported.

What problems is the product solving and how is that benefiting you?
One place for our bills, invoices, expenses, asset inventory, bank reconciliation

Subashini s.
Star Rating: 4

What do you like best about the product?
I’m an accountant, and my senior account manager has recommended this excellent platform, which is easy to use for clients and bookkeepers. It is also easy and convenient for the client to upload the documents remotely. This is best suited for all types of businesses and fulfils the basic accounting requirements.

What do you dislike about the product?
Software needs to improve or add features for inventory tracking. Further, the payroll setup and process can be a bit confusing for new users. Adding these features will make the software more user-friendly.

What problems is the product solving and how is that benefiting you?
For the day-to-day work process, it helps with time management. The best part is quick access to the report generation and auto-match reconciliation of bank transactions. Moreover, Xero software has a simple user interface.

Robert F.
Star Rating: 5

What do you like best about the product?
Confidence in it's accounting accuracy Easy to manage Good help desk when needed Easy and intuitive layout Community Q&A can be of assistance

What do you dislike about the product?
Sometimes hard to find where certain things/activities are located - but once you find them, you remember. Errors at 'reconciliation with bank' was not as helpful as it could have been .... needed to use accountant to identify one issue that prevent reconciliation

What problems is the product solving and how is that benefiting you?
Reports are good. Nice layouts - easy to understand.

Sam T.
Star Rating: 0.5

What do you like best about the product?
Nice name, I guess. G2 requires that more nice things are written here.

What do you dislike about the product?
Utterly unusable for businesses. It's for accountants, but accountants don't pay for it - they pass on the cost to businesses, for whom Xero is an efficient value and time destroying machine. No reports. Nested menus. Convoluted access control making delegating repetitive tasks impractical or impossible. The UI looks like it's from the early 2000s and the hopeless UX is from a planet that apparently has no humans.

What problems is the product solving and how is that benefiting you?
Our accountants find it useful for number crunching. I find it useful for nothing.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
We moved from on-premise Sage which was buggy and cumbersome. Deploying was a breeze, syncing to our bank accounts and rolling out in the US and Singapore.

What do you dislike about the product?
The reports were pretty basic at first, but Xero have addressed this.

Recommendations to others considering the product:
No brainer for us. Just do it!

What problems is the product solving and how is that benefiting you?
Huge time savings across the board, accessing financials on the road, consistent reporting across countries. The list goes on.

Deepak K.
Star Rating: 5

What do you like best about the product?
Ease of access, it can easily and most affordable accounting software available in the market. All the educational videos easily available on Youtube and Xero's portal

What do you dislike about the product?
It's occasionally updated on a quarterly basis and adds a new feature to update the existing one. Sometimes it creates inconvenience to use. Customer care available only through email.

What problems is the product solving and how is that benefiting you?
Earlier I was preparing the financials in excel but in recent changes in the UK for filing the VAT return through MTD. I was looking for an affordable yet best software in the budget.

Jenny J.
Star Rating: 4.5

What do you like best about the product?
Xero is very intuitive. It's easy to use and easy to train staff.

What do you dislike about the product?
Xero doesn't have the ability to setup user levels. Eg the purchasing officer (using the current settings) would see financial figures on the dashboard. Such a shame, as this may be the determing factor to move from Xero.

What problems is the product solving and how is that benefiting you?
Xero is streamlining our processes.

Kevin L.
Star Rating: 4

What do you like best about the product?
Xero is pretty easy to use as a new company director with limited prior experience with finance or accounting software, although naturally, it takes time fully getting to grips with the platform and customising the settings to meet your needs. Being a VAT-registered business, it's nice having the ability to manage and submit VAT returns via Xero.

What do you dislike about the product?
I absolutely hate the poor search capability within Xero. Almost everytime I search for an invoice or transaction on the platform I can't find the result and later come to find it is in fact in the workspace. I opened a support ticket about the search function and was disappointed to hear the system was intact.

What problems is the product solving and how is that benefiting you?
Being able to manage incoming and outgoing cash transactions attaching receipts, invoices, etc that record any VAT due. The platform also makes it really easy to produce reports from predefined and custom templates.

Jazmine D.
Star Rating: 4.5

What do you like best about the product?
Xero is easy to navigate and less intimidating than the more traditional Quickbooks. Even without the help of our accounting team, we've been able to generate reports and get a clearer understanding of our financials to make better decisions.

What do you dislike about the product?
Creating custom reports can some times be labor intensive and the formatting isn't my favorite. However the information can be organized how you want, just may take some time.

What problems is the product solving and how is that benefiting you?
Xero is giving us financial reports to help us make more informed and intentional decisions for our business. It simplified some of the complexities of accounting so that we could get to results much faster.

Irene C.
Star Rating: 4.5

What do you like best about the product?
As a first time payroll administrator, I have found Xero to be easy to use.The layout is user-friendly.

What do you dislike about the product?
As a small company it works well for us and I can't think of anything I don't like about Xero.

What problems is the product solving and how is that benefiting you?
The payroll of our employees and expense management.

Megan M.
Star Rating: 4

What do you like best about the product?
I like the feature of tracking 1099's and subcontractor details. Having multi-level controls on an online accounting platform is fantastic. Changing between companies is so easy. I love the time-tracking abilities. Xero is very intuitive and easy to train others to use.

What do you dislike about the product?
One of the downsides is with the projects module; you still have to use the tracking categories. I wish that the projects module synced with everything including things like Expensify. I also wish that you could have multiple rate cards with the projects module.

What problems is the product solving and how is that benefiting you?
One of the big ones is that we don't all physically live in the same place; some of us are remote. The company has 3 different offices, so having a cloud-based accounting software was a must. Xero is robust enough to take care of all of our needs.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
Ease of use - be it reconciling transactions or genertaing invoices

What do you dislike about the product?
It is not integrated with email ids. Integration with emails would faciliate auto pick up of invoices that are sent to emails and auto reconciled hence reducing the need to send invoices separately to the accountants

What problems is the product solving and how is that benefiting you?
Accounting Invoice generation

Harshita B.
Star Rating: 5

What do you like best about the product?
It is a very userfriendly software to maintain accounts and understand the business's finances. I use this software day in and out!

What do you dislike about the product?
There are quite a places where we do not have audit history or trial of past changes and also few technical areas like super refunds which needs to be automated.

What problems is the product solving and how is that benefiting you?
Xero is comparatively better than the other Australian accounting softwares, infact we have also recommended this to a few and made them move to Xero from their previously used softwares.

Verified User in Consulting
Star Rating: 4

What do you like best about the product?
Integrates well with our bank feed and other software such as Pleo

What do you dislike about the product?
A tad too complex for the average user. Reports in particular are not easy to figure out which is right for any given set of data

What problems is the product solving and how is that benefiting you?
All of our bills and invoices in 1 place. makes the accountant's job easier

Nelson C.
Star Rating: 5

What do you like best about the product?
easy to implement & use. increased efficiency & accuracy of data without worrying about integrity of the applications

What do you dislike about the product?
looking for suitable local xero advisers

What problems is the product solving and how is that benefiting you?
efficiency and accuracy of accounting work

Verified User in Events Services
Star Rating: 5

What do you like best about the product?
We love the fact that you can integrate other apps into it, to aid better business intelligence. Everything you could need is within loads of reporting documents.

What do you dislike about the product?
Would love more free intergrated apps to work with xero, and wish that the bank accounts would stay connected as sometimes they will drop out.

What problems is the product solving and how is that benefiting you?
It helps us keep a better eye on our expenses so we don't over spend and lets us know when invoices haven't been paid yet.

Kevin M.
Star Rating: 5

What do you like best about the product?
Great look and feel (user interface) and is well laid out - much better than MYOB online which I use to administer my local model railway club. It just seems like more thought has been put into it. From what I can see, plenty of accountants use it themselves and support it (more than MYOB or Quickbooks, I reckon).

What do you dislike about the product?
Nothing springs to mind - it just works!

What problems is the product solving and how is that benefiting you?
Keeping track of invoices, bills and the accounts. Nothing specific, we just use it for our accounting system

Verified User in Public Relations and Communications
Star Rating: 2.5

What do you like best about the product?
Good, relatively easy to use package, the UI works fine in general.

What do you dislike about the product?
But poor support and unilateral price increases make it a way less affordable option. Do look at alternatives if the subscription cost is key for you.

What problems is the product solving and how is that benefiting you?
I run my whole business on Xero, including billing and accounting.

Ben W.
Star Rating: 5

What do you like best about the product?
easy to track the business numbers and accounts for tax reporting

What do you dislike about the product?
can be complex and my accountants use it more than i do

What problems is the product solving and how is that benefiting you?
accounting. simplifies tax time, allows easy billing of clients and tracking expenses

Verified User in Marketing and Advertising
Star Rating: 0

What do you like best about the product?
Hate the not caring or listening to customers attitude. Doesnt care about customers, does not listen to customers, so many features broken from last so many years, all of the attention given to UI instead of actual features

What do you dislike about the product?
Multi factor authentication Broken features

What problems is the product solving and how is that benefiting you?
Filing taxes

Gabriel K.
Star Rating: 4.5

What do you like best about the product?
It is natively cloud accounting, so everything work as it should. It is a great software.

What do you dislike about the product?
It is not very easy nor intuitive to use or find a reporting menu. It is somewhat complicated.

What problems is the product solving and how is that benefiting you?
Bank feeds are great and the ability to customize financial Statements even with formulas.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
Easy to run reports intuitve from a book keeping poit of view integrates well with a number of other software

What do you dislike about the product?
Multi currency does not work well You can not consolidate 2 xeros which makes group accounting impossible there are few basis steps in it that could be improved

What problems is the product solving and how is that benefiting you?
Ability to show owners the finances in an understandable manner

Darrell B.
Star Rating: 4

What do you like best about the product?
It has a lot of special features to save an accountant hours and hours of work. Its creators are constantly changing it to proactively improve its product

What do you dislike about the product?
Minor comments - petty comments for the price of Xero!

What problems is the product solving and how is that benefiting you?
Our company has locations scattered around the U.S, and some of this facilities use Xero. It is an intuitive, competent software package!

Verified User in Accounting
Star Rating: 4.5

What do you like best about the product?
Most of the time it just works, and is simple and intuitive.

What do you dislike about the product?
Can be cost prohibative for smaller organisations, or those just starting out.

What problems is the product solving and how is that benefiting you?
Xero covers a range of buisinessess and can generally work for you once the initial setup is completed

Manam T.
Star Rating: 4.5

What do you like best about the product?
It is one of the best software that I have used to manage day-to-day accounting and bookkeeping

What do you dislike about the product?
bank feeds do not work as they should be and the reporting part

What problems is the product solving and how is that benefiting you?
Invoicing to client and managing and recording my expenses

Rachelle T.
Star Rating: 5

What do you like best about the product?
Xero is very user friendly. It is great for individuals who are newer to accounting with training modules. It's also great for a small team by using automation

What do you dislike about the product?
The biggest downside was how unique the email for invoices was. It has a lot of special characters so it can be a challenge if you are trying to share with a vendor over the phone.

What problems is the product solving and how is that benefiting you?
Quicker accounting systems and automation

Richelle T.
Star Rating: 4.5

What do you like best about the product?
The ability tocustomize workflows to meet our specific needs Scalability,easy to adopt and intergrate with any system

What do you dislike about the product?
To be honest I do not have anything to state as a dislike I really like and enjoy using Xero kudos!!!

What problems is the product solving and how is that benefiting you?
Data entry being part of my duty.The ability to import multiple invoices simultaneously is a huge time saver

Jacqueline M.
Star Rating: 4.5

What do you like best about the product?
One of the best features is the inclusion of hubdoc for its clients.

What do you dislike about the product?
The one issue is the customer service is all via email and messaging. There are times when a situation requires speaking to someone.

What problems is the product solving and how is that benefiting you?
Saving receipt records and attaching them to accounting program.

Verified User in Accounting
Star Rating: 5

What do you like best about the product?
A lot of applications integrate with Xero. We are not required to up grade or update the files with software updates.

What do you dislike about the product?
The batch payment functionality via the financial details in suppliers contacts area provides for limited features, so it is difficult to pay Inland Revenue two payments on one particular day.

What problems is the product solving and how is that benefiting you?
Pay roll details on pay slip. The customer wanted the wages pay slip to include the employee's annual salary but we could not reflect it. We then asked Xero Support and they confirmed this feature wasn't yet available.

Verified User in Consulting
Star Rating: 2.5

What do you like best about the product?
I don't know compared with other systems.

What do you dislike about the product?
Difficult to learn, in English only, obligation for accounting to use another software for VAT and yearly fiscal declaration

What problems is the product solving and how is that benefiting you?
My CEO chose Xero because it permits us to have a permanent control of our cash flow and our costs. Before that, we only had the documents coming back from our external accountant after VAT closing, too long after the facts.

Tom M.
Star Rating: 4

What do you like best about the product?
Ever since I started using Xero, it has ever been seamless and rapid to carry out accounting tasks by automating repetitive tasks such as billing and invoicing.

What do you dislike about the product?
Xero has mobile applications for iOS and Android but it lacks all features available on cloud-based solution.

What problems is the product solving and how is that benefiting you?
Xero offer three way matching capabilities that eradicate errors when paying vendors by detecting discrepancies on invoices automatically.

Paddy B.
Star Rating: 5

What do you like best about the product?
Ease of Use, Good Funtionality, Tools for review of the transactions, Report Functionality

What do you dislike about the product?
Feature request from users has low priority.

What problems is the product solving and how is that benefiting you?
The ease of managing finances and compliance burden

Daniel C.
Star Rating: 5

What do you like best about the product?
In my opinion, one of the best features of Xero is its intuitive user interface. The software is easy to navigate, and it makes it simple to manage all of your financial transactions in one place. Another great feature of Xero is its ability to integrate with a wide range of third-party applications. This allows you to connect Xero to other tools you use in your business, such as your CRM, inventory management, and e-commerce platforms. This makes it easy to manage all aspects of your business from one central location. One of the most valuable features of Xero for me is its real-time reporting capabilities. Xero allows you to track your financial performance in real-time, which means you can make informed business decisions quickly and easily. The software also offers a wide range of customizable reports, so you can get the information you need in a format that is easy to understand. Another standout feature of Xero is its strong security measures. The software uses multiple layers of security to protect your financial data, and it is regularly audited to ensure that it is always up-to-date with the latest security standards. Overall, Xero is an excellent choice for businesses looking to streamline their financial processes and make better-informed decisions. Its user-friendly interface, integration capabilities, real-time reporting, and strong security measures make it a valuable tool for managing your business finances.

What do you dislike about the product?
As a user of Xero, I have found that the software has some limitations. One limitation is that it is only available as a cloud-based solution, which means that I need an internet connection in order to access it. This can be inconvenient for businesses that operate in remote locations or have unreliable internet access. Another limitation is that Xero does not offer some of the advanced features that are available in other accounting software. For example, it does not have built-in support for inventory management or job costing, which may be important for my business. In addition, Xero may not be the best option for businesses with complex financial needs. While the software is user-friendly and easy to use, it may not have the sophisticated features that I need. Finally, Xero is not free. While it offers a range of pricing plans, I will need to pay to use the service. This may not be suitable for businesses with limited budgets. Overall, while Xero has been useful for my business, it may not be suitable for everyone. Its cloud-based nature, limited advanced features, and cost may be limiting for some businesses.

What problems is the product solving and how is that benefiting you?
As a user of Xero, I have found that the software solves many of the problems associated with managing business finances. One problem that Xero solves is the need for a user-friendly interface. The software is easy to navigate, which makes it simple for me to manage all of my financial transactions in one place. Another problem that Xero solves is the need to integrate with other business tools. The software allows me to connect it to other tools I use, such as my CRM, inventory management, and e-commerce platforms. This makes it easy for me to manage all aspects of my business from one central location. One of the most valuable ways that Xero solves problems for me is its real-time reporting capabilities. Xero allows me to track my financial performance in real-time, which means I can make informed business decisions quickly and easily. The software also offers a wide range of customizable reports, so I can get the information I need in a format that is easy to understand. Finally, Xero also solves the problem of security. The software uses multiple layers of security to protect my financial data, and it is regularly audited to ensure that it is always up-to-date with the latest security standards. Overall, Xero has been beneficial for me by solving many of the problems associated with managing business finances. Its user-friendly interface, integration capabilities, real-time reporting, and strong security measures make it a valuable tool for managing my business finances.

Charles R.
Star Rating: 4.5

What do you like best about the product?
It does everything you need an accountancy program to do and more, it's easy to use as you start automating processes, so reconciliation eventually becomes a few clicks. They are also at the right price point, as you only pay for what you need, you can add on extras, but you aren't paying for what you don't need, I do think that the pricing is just at the right point, if they increased the charges any further and we may feel differently. They also listen to feedback with one exception (the need to see a stock line with no stock, we have some products made to order, and this is sadly not an issue they are going to fix), but in every respect, they do act on feedback, they have their group on C Space designed to test new ideas and fix issues, and it's a great community.

What do you dislike about the product?
The inability to sell stock lines with zero stock means you have to find your own workaround. The business reporting tools can sometimes need a lot of amending and aren't the easiest and quickest tools to find.

What problems is the product solving and how is that benefiting you?
Bookkeeping and stock control

Susrutha M.
Star Rating: 5

What do you like best about the product?
Xero has a user-friendly interaction and provides a tutorial for each segment and. also; we can create a demo company for trial-and-error checks for accounting. I personally like the bank rules in bank reconciliation segment.

What do you dislike about the product?
There are not many loopholes in this software compared with similar accounting software like ZOHO or MyOB, which has minimal customization. But the dashboard can be improved and integrated to export data to other software for preparing management reports. We already have the spotlight, but if we can bring more options, it would be better

What problems is the product solving and how is that benefiting you?
As our business deals with the financing sector, we have thousands of bank reconciliation transactions every month. And also, we have many accounting entries to be passed every month, which can be automated and just checked by creating rules for reconciliations and cloning for repeating the statutory entries.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Easy to apply for leave and see any payment details.

What do you dislike about the product?
All my payslips are already there, so I sometimes wonder why there is no feature to bulk export payslips when I need them to provide for some applications.

What problems is the product solving and how is that benefiting you?
Payrolling is seamless

Tyler M.
Star Rating: 5

What do you like best about the product?
Simple and straightforward Cloud computing Xero is a user-friendly Connection to accounts are seamless

What do you dislike about the product?
The only dislike I have come around is lack of job costing interactivity

What problems is the product solving and how is that benefiting you?
Xero is good for smaller business

Miles M.
Star Rating: 5

What do you like best about the product?
Easy to use and great reporting Ability to customize workflow to meet our specific needs User-friendly

What do you dislike about the product?
There is nothing to discuss it's great it offers great customer support

What problems is the product solving and how is that benefiting you?
Cost effective and easy to use

Marijke v.
Star Rating: 4.5

What do you like best about the product?
The fact that you can go back and make changes to invoices

What do you dislike about the product?
In Projects it would be helpful if you can get the quote or invoice number automatically added to the project name once generated and to also automatically connect the quotes and invoices to a project without having to update it manually

What problems is the product solving and how is that benefiting you?
To change a name on an invoice is a big positive and to be able to edit documents several times

Greg_ S.
Star Rating: 4

What do you like best about the product?
*It has simplified our accounting tasks since the creation of invoices is very easy. *Great with payroll management. *Has clean user friendly.

What do you dislike about the product?
Xero ia great nothing to dislike towards it!

What problems is the product solving and how is that benefiting you?
*Invoicing *Expense Management

Ali A.
Star Rating: 0

What do you like best about the product?
The main feature that drew me to Xero at the very start was the ability to sync my bank accounts and credit card transactions!

What do you dislike about the product?
Very cumbersome! Suddenly balances may start unmatching. Could take many hours to figure out what went wrong! They keep hiking monthly subscription costs

What problems is the product solving and how is that benefiting you?
It's supposed to help me with my accounting, but it ended up making me play catchup for 5 years

Lovella S.
Star Rating: 5

What do you like best about the product?
Managing expenses, was easy to use and to understand Cloud computing Very intuitive

What do you dislike about the product?
Nothing to discuss it offers all our needs

What problems is the product solving and how is that benefiting you?
Expense management

Abigail H.
Star Rating: 5

What do you like best about the product?
Xero eradicates manual accounting tasks which saves time from AP, AR and GL.

What do you dislike about the product?
Xero pose no error when utilizing it on my end at workstation.

What problems is the product solving and how is that benefiting you?
Inventory control and invoice customization. Ap, Ar, and GL automation. Invoicing and billing.

Verified User in Accounting
Star Rating: 4

What do you like best about the product?
Xero is easy to understand. Very Efficient customer support services

What do you dislike about the product?
Asset disposal process and Leave encashment process.

What problems is the product solving and how is that benefiting you?
Day to day

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Xero is incredibly intuitive and easy to use for non-accounting users. Simple functions around supplier payments and cash receipts make day to day operations. For a smaller business its the perfect solution.

What do you dislike about the product?
Xero is limited in its controls (journal approvals et) and is aimed at small scale companies. When a companies invoicing etc reaches a significant growth point, the invoices cannot be contained within one Xero environment and multiple need to be run at the same time.

What problems is the product solving and how is that benefiting you?
Xero is really effective in doing the simple things such as supplier management, invoicing and cash matching functions. Reports are simple to run and typically contain the right fields etc to match your needs.

Muhammad E.
Star Rating: 5

What do you like best about the product?
Xero is very friendly to use .Quite cheap in cost comparing to QBO.

What do you dislike about the product?
In few countries you can't connect the bank.

What problems is the product solving and how is that benefiting you?
Xero is solving my Bookkeeping problems. It helps me to get rid of manual accounting/bookkeeping system.

Kendrs G.
Star Rating: 5

What do you like best about the product?
I like how other systems can easily integrate other software can integrate into Xero. It matches transactions, so it is easy to reconcile at the end of the month.

What do you dislike about the product?
When billing out a PO, you can bill it out more than the amount is for, and it can mess up with the financials on the balance sheet, etc. Also, when pulling reports, you must click on too many different things to get to where you want to go.

What problems is the product solving and how is that benefiting you?
It allows things to be in one place without going to many other places. It integrates with other softwares and makes it easier than pulling reports manually from other places.

Verified User in Accounting
Star Rating: 5

What do you like best about the product?
Design, ease of use and cloud collaboration.

What do you dislike about the product?
Foreign currency additional subscriptions

What problems is the product solving and how is that benefiting you?
Small business accounting and making tax digital

Angie M.
Star Rating: 5

What do you like best about the product?
Xero is extremely easy to use and has fantastic integration capabilities for business owners. In addition, the app allows individuals to sort their finances easily.

What do you dislike about the product?
Although I do LOVE Xero it would be wonderful to have a FREE service available for business owners just starting to learn about the power of accounting software.

What problems is the product solving and how is that benefiting you?
When using Xero it helps to clarify what the cashflow situation is for my clients' businesses. It is a fantastic program that can help business owners get more in touch their business's finances.

Luka Z.
Star Rating: 5

What do you like best about the product?
It is very easy to use, and it also offers a lot of options to connect to other apps for more accessible accounting activities

What do you dislike about the product?
There is nothing special that I disliked when using Xero

What problems is the product solving and how is that benefiting you?
It is easy-to-use accounting software, and it also offers a variety of reports that can be downloaded directly from the app.

Krishna K.
Star Rating: 5

What do you like best about the product?
experience, xero integrations, ease of passing journals and the user interface is simple and beautiful

What do you dislike about the product?
there is nothing to dislike Xero, I have been loving this software for 5 years, and never disappoints

What problems is the product solving and how is that benefiting you?
solves many issues, keeps trial of transactions, documents attachments, cloud accounting, realtime updation, multi user at same time,

Verified User in Mechanical or Industrial Engineering
Star Rating: 5

What do you like best about the product?
Fast contact, clear concise instructions enabling the customer to arrive at a solution themselves which in its self is alot more beneficial than having someone fully babysit you and not knowing yourself what to do with future occurances.

What do you dislike about the product?
Nothing at all comes to mind, all expectations have been met

What problems is the product solving and how is that benefiting you?
Time, cost savings

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Easy to use when you're just getting started

What do you dislike about the product?
It is quite slow to load each report and page

What problems is the product solving and how is that benefiting you?
Managing all of our accounting processes

Verified User in Biotechnology
Star Rating: 4

What do you like best about the product?
Information is presented in a simple way

What do you dislike about the product?
The Xero app and web versions are different so it's harder to get what you need on the web

What problems is the product solving and how is that benefiting you?
I can get access to my payslips easily without requesting them from my employer