Bluehost, a Newfold Digital company, is a trusted partner for WordPress users. Founded in 2003, Bluehost enables novices and experts alike to create and maintain a web presence with reliable web hosting, eCommerce tools, marketing applications, automated security, and WordPress tools. Its one-stop dashboard makes it easy for users to manage most aspects of their […]
G2 Rating:
(256 reviews) |
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Reviews
Enrico U.
Star Rating: 2.5
What do you like best about the product?
Relative to other hosting platforms, they have few outages and fairly consistent delivery. I've used now for years and am happy with their products.
What do you dislike about the product?
Chat support staff play games and are really disrepectful and unhelpful. They often take breaks and minutes to reply and on top of this they dont even read your messages. I often have to repeat myself. What is VERY INTERESTING is that I have friends of various backgrounds and some from the subcontinent use Bluehost and have no problems. Just like the reviews on here, I wonder why some backgrounds have a positive experience while others do not? Could discrimination be at play or is this simply due to lack of training? Either way, I receive much better service when I call and connect to support staff in the Philippines so will use this rather than their horrible Chat Support. I really hope Bluehost can address the abominable Support Chat performance ASAP. I've wasted so much time with Bluehost I have to pay developers to just connect and do basics with them- not even technical work! That wasnt the cast years ago when I joined!
What problems is the product solving and how is that benefiting you?
Bluehost is the "devil you know" in a sea of bad and worse hosting companies. I dont particularly love them but have used for years and are OK for hosting basic sites.
Nikola L.
Star Rating: 0
What do you like best about the product?
Nothning. I fell for the recomendadtion they have on WooCommerce website as trusted hosting. I think they have a good paying marketing and that's about it. Been their client for 3 years.
What do you dislike about the product?
The only "Malware Free" hosting that automatically updates files with malware, and where customers have to do the job of technical support, as they are not allowed to touch the files. Their business model was to sell adons from other companies. But this year they switched to create the demand for adons by allowing malware and security issues to account who don't buy adons. Their technical support's offical policy is that they are now allowed to touch the files. They are really pushing for SiteLock products
What problems is the product solving and how is that benefiting you?
Nothing different than other webhostings. Go Daddy's partner program
Bishnu M.
Star Rating: 5
What do you like best about the product?
Bluehost is one of the leading web hosting service providers made it very affordable for general people to start their own website or blog. They are serving the world of internet with their wide range of services for more than 2 decades now. Therefore, Bluehost is trusted by many people for their consistency in what they do and loved because of the low cost of their services. I loved their web hosting services because of low cost, excellent service and ease of managing a Wordpress blog from their cPanel. To make their shared hosting attractive, they offer many attractive addons such as free domain name, free SSL, website builders etc. Bluehost also have plans for dedicated hosting, VPS and online store. Online store seems to be a very popular plan as it is a complete package of themes, plugins and tools that are required to build, deploy, and manage an online store of any kind.
What do you dislike about the product?
I have used Bluehost shared hosting for a year to manage few blogs for my spouse before moving onto another provider. I loved Bluehost for their low cost for shared hosting, 24x7 support and worldwide data centers. I should appreciate their response time for support tickets. Lately there are other new service providers came into competition providing even cheer services. I moved to a different service provider for my spouse’s blogs because of the cost factor only.
What problems is the product solving and how is that benefiting you?
Bluehost is pioneer in providing low-cost web hosting service providers, never compromised with quality of the service. I recommend you to try Bluehost if you are looking for cheaper web hosting services.
James L.
Star Rating: 5
What do you like best about the product?
We have a plan with unlimited sites, I like being able to add on a test site or two when I need to
What do you dislike about the product?
Cheaper plans only allow one site, and they limit emails on cheaper plans
What problems is the product solving and how is that benefiting you?
Attracting a lot of customers with our Wordpress site, it's so easy to maintain! The Bluehost control planel is great!
Daryle R.
Star Rating: 2
What do you like best about the product?
I have been a Bluehost customer for over 10 years. When I first switched to them from A Small Orange, I was pleased with their customer support and found their prices very competitive. But over the years - probably to cut costs, Bluehost's quality of customer support has diminished. Whenever I would log in to chat with a technical support person, I would be met by an automated chat window that would try to ascertain my needs. This was not always successful, and would often have to rephrase my issue several times before I was directed to a live person who could help me. Then, more often than not, the technical support person that I had wasted several minutes trying to reach would simply direct me to a knowledge base where I would have to work out my own solution. As someone who is not overly familiar with the technical aspects of managing a website, I found the "new and improved" Bluehost not much to my liking. They are just fine as a hosting company, but if you are the type of developer who finds him/herself needing technical support, I don't believe they are the best company for you.
What do you dislike about the product?
Bluehost's technical support has an unhealthy reliance on their knowledge base rather than live technical support people who can actually assist you. I did not realize the difference in technical support service until I switched to Host Armada.
What problems is the product solving and how is that benefiting you?
I have actually switched hosting companies. A web developer associate of mine referred me to a company called Host Armada. I explained my allegiance to Bluehost over the years, but they told me I would not be disappointed. So far, I have been blown out of the water by Host Armada's technical support. They really set the standard in customer support. So I am now using Bluehost solely for domain registration. I may eventually transfer my domains to Host Armada so I can deal with a single invoice. Time will tell.