Kyle K.
Star Rating: 5

What do you like best about the product?
A key piece we liked is the adaptability of the platform to meet our commission plan needs. Despite our effort to standardize commissions plans there are always exceptions and they frequently change. We were able to align the software to our needs instead of the other way around. Coming from a manual process, this is a huge step forward in efficiency and capability for the team.

What do you dislike about the product?
This is a very short list. Given I have to pick something I would say that some parts of the application look a little antiquated but when it comes to a tool where the engine is only touched by a handful of admins I'll take function over form any day.

What problems is the product solving and how is that benefiting you?
First and foremost it solved the issue of running commission calculations in Excel. Excel is great and worked well for many years but we simply outgrew it. We needed a platform that would not only allow us to manage plans more easily but also open up access to our own data. We can not only report on all existing data but will be able to forecast the impact of plan changes as well. Far more insight, accessibility, and accuracy of our own data.

nick d.
Star Rating: 5

What do you like best about the product?
Although I really can't speak highly enough of the system itself, I think the most enjoyable part of this implementation project was working with the Iconixx team. The tool easily saves us several hours of manual calculation per week, but the process of working with the team to create a tool that eliminates user error and best fits our needs was not only easy, but enjoyable as well!

What do you dislike about the product?
I wish I better understood the process before beginning the project - the discovery phase was straightforward, but it can be easy to lose focus while the product is being built on the back end if you don't remain actively involved in the project. Everything came together perfectly during the testing phase and I couldn't be happier with the overall process and end result, but I feel like the hiccups, although extremely minor, could have been avoided.

What problems is the product solving and how is that benefiting you?
Iconixx has allowed us to move away from using Excel to calculate and pay out hundreds of thousands of dollars in weekly commissions. Our compensation plans change so frequently that it became almost impossible to manage everything within a macro-enabled spreadsheet, never mind the fact that we had to validate so much data to ensure correct payment. With Iconixx, I can now rest easy knowing that the calculations aren't being manually generated. The detailed compensation statements for each of our payees (something we never had before) are an added bonus!

Verified User in Management Consulting
Star Rating: 2.5

What do you like best about the product?
Most current Incentve Solutions have provided for enterprise solution for Large Markets but struggled to provide business functionality within the required ROI for Small to Mid market clients. Iconixx Software is a great Saas Incentive Compensation solution that bridges that gap. It not only provides robust offering in functionality but also a good ROI especially to the Small to Mid Market clients. It's easy to use interface, automation capabilities and quick turnaround on implementation from inception to deployment, make it a good fit for clients that want to implement a cost effective sales incentive solution. The automation capability, analytics and reporting along with workflow are all targeted to enable a compensation administrator in his/ her day-to-day business functions. Unlike other vendors in the same space, it provides for a quick turnaround from engagement to deployment. The well-designed solution is a strong reflection of the team behind the solution. Both at the consultant and leadership level, the product reflects the experience of the Iconixx team in providing 1) a business incentive solution that aligns sales with expected business objectives, 2) a technology solution that is easy to use and quick to implement for business users 3) analytic and workflow to support day-to-day business functions related to compensation.

What do you dislike about the product?
I am still learning about the product, offered functionality and business needs it targets.

Recommendations to others considering the product:
Understand the required sales strategy and plan your compensation plans to drive those behaviors. Once you have identified your plan strategy, really evaluate cost and implementation impacts of on-premise or Saas solution. If your preference is managed services or third party hosted solution, Iconixx Software should be one of the strong contenders to evaluate.

What problems is the product solving and how is that benefiting you?
I can see the benefit of cost reduction in deploying Iconixx Software as a solution for a client that has a high overhead in administrative costs, longer periods of turnaround from receipt of data to payroll close and payment errors due to manual processing. In addition, the quick transition from one plan year to another or fast execution of plan changes could make it really appealing as the solution of choice.

Robin B.
Star Rating: 5

What do you like best about the product?
The product is very flexible and allows for multiple calculation types. It integrated well with Salesforce as well as being able to import data. Changes in plan since original implementation have been easy to handle.

What do you dislike about the product?
I wish we had more ability to create custom reports. The Adhoc reports are awkward and not appropriate for distribution.

What problems is the product solving and how is that benefiting you?
We were using a manual process, mostly Excel drive to do quarterly calculations. This was very time consuming. With Iconixx, I am easily saving 40 hours a month. The users like the ability to find their historical comp reports, as well as the metrics in the dashboard.

Verified User in Publishing
Star Rating: 4

What do you like best about the product?
Their service is very personalized and its clear that every attempt is made to provide the solutions we need. There is a cost of course but there is a clear process for both enhancements and maintenance requests.

What do you dislike about the product?
We have been slow to get the upgrade that we have heard about for a few years and that we are told will facilitate easier management of our compensation solution. We need to be able to stay on the latest release without a lot of overhead.

Recommendations to others considering the product:
Its important there is a good fit between your needs and scale and Iconixx. Iconixx in my opinion is not for very large companies so there is a sweet spot in terms of size and complexity that fits well with Iconixx.

What problems is the product solving and how is that benefiting you?
We are solving territory management and compensation reporting against sales goals.

Pat M.
Star Rating: 4.5

What do you like best about the product?
Iconixx is very easy to use and administer and the support we receive is excellent.

What do you dislike about the product?
The way in which the setup of plans is done requires us to contract Iconixx every time we have changes to the plan. However, Iconixx has been helpful recently in that they have redone some of the formulas and rules for us that allow flexibility in making small modifications in-house.

Recommendations to others considering the product:
Iconixx has been a terrific partner in our business and is built in such a way that it offers great flexibility in meeting the needs of multiple commission plans. The system is easy to administer and the support is terrific.

What problems is the product solving and how is that benefiting you?
Administering our variable commission plan for three different roles is much more efficient and less time consuming utilizing the Iconixx system in lieu of our old gemma and/or manual system.

Tom P.
Star Rating: 4.5

What do you like best about the product?
Iconixx provides us with a great support team. We like the configurable dashboards, Excel download feature and ad-hoc reporting. In addition, the ability to modify at a transaction level is very helpful. Lastly, the single sign-on feature and web-based 24/7 availability to our Field is a plus.

What do you dislike about the product?
We sometimes experience minor performance delays and the data load process and error reporting could be improved to allow for more transparency and cleaner output.

What problems is the product solving and how is that benefiting you?
We have a broader support team and a compensation tool that allows for more flexibility to meet our business needs.

Jeannie M.
Star Rating: 4.5

What do you like best about the product?
The team is very responsive, and has worked over the years to both customize our system and also allow us to control a range of changes ourselves.

What do you dislike about the product?
Nothing really comes to mind as a major dislike. I do wish I could create batches of statements to send to managers vs. having to download them individually and group to send to managers.

What problems is the product solving and how is that benefiting you?
By using Iconixx and fine tuning our plans over the years, we are able to now quickly implement annually.

Verified User in Staffing and Recruiting
Star Rating: 4.5

What do you like best about the product?
Iconixx allows us to automate tasks that have been manually in the past. We are able to use it to process a variety of commission plans.

What do you dislike about the product?
Running the calculations can take a long time.

Recommendations to others considering the product:
It will allow you to automate manual processes, they have an excellent setup and support team.

What problems is the product solving and how is that benefiting you?
We are able to stream line process and are able to update statements in live time, and not have to send new ones to the field.

Verified User in Medical Devices
Star Rating: 4

What do you like best about the product?
We are treated as a valued customer and receive very personalized attention and support.

What do you dislike about the product?
Few bumps in past implementations, but we have mutually learned from that experience.

Recommendations to others considering the product:
Great attention and personalized service. Project management assigned to guide us through all steps. Responsive to support and admin questions.

What problems is the product solving and how is that benefiting you?
One source for territory maintenance and sales compensation calculations

Amanda H.
Star Rating: 5

What do you like best about the product?
The team at Iconixx is tailoring a solution that is catered to my companies specific needs, they have gone well beyond an out of the box software company. They take the time to listen to our specific needs and help us realize solutions to our specific complex issues. The training one the training on the product is phenomenal. The training is very in-depth without being overwhelming or going too quickly.

What do you dislike about the product?
Being in Alaska there is always the struggle with working with vendors in the lower 48 due to time zone issues, but Iconixx has worked with our schedule and has been available anytime we have needed them. Beyond moving to Alaska there is nothing to improve.

What problems is the product solving and how is that benefiting you?
Our previous process for sales compensation included large excel files that require manual manipulation. Iconixx has provided a more streamlined/automated approach and one full implementation is done will greatly reduce the amount of work performed by the administrators. This product will also provide our company with a transparency to our sales team that has not existed in the past, which in turn we hope will become a motivator for the sales reps.

Jennifer S.
Star Rating: 5

What do you like best about the product?
The people, the product and the atmosphere is fabulous!

What do you dislike about the product?
It is hard to set aside the time each week, but the Iconixx team is flexible and honest about the impact of delaying meetings in regards to the Go-Live date.

Recommendations to others considering the product:
Best product in the industry. We looked at others, but Iconixx meets the needs if going from a manual excel calculation to automatic calculations with a push of the button to, review, submit to payroll, distribute reports.

What problems is the product solving and how is that benefiting you?
Automating our sales compensation, prevent manual errors, proving real-time data and reporting, as well as forecasting and planning for changes to compensation plans.

Megan V.
Star Rating: 4

What do you like best about the product?
First and foremost, the people. The team is made up of intelligent, enthusiastic, and genuine people. Additionally, once you are familiar with the system, calculating comp and running reports are literally clicks of the mouse. The greatest aspect for me, is the reporting. I once created reports manually from multiple workbooks and sources. Now, once I create a report, I can use it whenever I want, and the information is at my fingertips.

What do you dislike about the product?
For me, the most difficult part is getting my message (requirements) to my team so that the initial design covers what is needed. The requirement process and document was pretty painful to walk through, as it is very detailed (which is good), but also confusing, as it is a technical document. And I'm not technical. So, trying to communicate my needs and process into a technical sense only confused me and then later, confused my team/consultant. We all agreed, the wording in the document was open to interpretation. This has caused change orders and rework. I can see the light at the end of the tunnel, but that process has been frustrating.

What problems is the product solving and how is that benefiting you?
Tons: general errors (over payment, underpayment, paying the wrong payee, missing a payment completely), shadow accounting, manual reporting, distrust in the comp process due to lack of information being provided (which will now be solved with dashboards and drill downs), and overall manual processes.

Adam S.
Star Rating: 5

What do you like best about the product?
People are great, and the software seems to be very flexible and user friendly.

What do you dislike about the product?
Nothing. The whole company has been great.

What problems is the product solving and how is that benefiting you?
We're currently manually calculating commissions, and we're changing this by utilizing Iconixx Software

Frank B.
Star Rating: 5

What do you like best about the product?
I like the interface and the ability to utilize templates to upload mass changes. I also liked the flexibility of the setup.

What do you dislike about the product?
Nothing i dislike, i would add the feature to schedule ad-hoc reports. It's a great piece of software!

What problems is the product solving and how is that benefiting you?
We are eliminating hours of manual calculations and creation of statements. We are gaining the ability to model new and modified commission and incentive plans.

Jane W.
Star Rating: 5

What do you like best about the product?
I work for Bioventus, LLC. Our comp plans are very complex that there are so many data points to check and validate, so many dependencies to incorporate in the logic build, variety of performance matrecis to consider, even the periods set-up are totally different than the most business operations. Of all the complexities in our comp plans, Iconixx people were able to deliver according to client expectations. The people I work with in the project have the best attitudes to help out their customer, providing excellent customer service and I have not heard NO as an answer for any of my requests unless the systems limits the capability of the requests. The support is phenomenal!

What do you dislike about the product?
With the difficulties and simplicities we had gone thru together, and we all stuck together as a great team to make the project successful, there is nothing to dislike about the business and people. We all love working together as at team and that is a great thing.

What problems is the product solving and how is that benefiting you?
Iconixx has been essential in the success of our sales compensation process, it enhances the accuracy, consistency, transparency and the reporting needs. It also saves labor time immensely in administering the commission statements. Satisfactions of the results to the sales reps and the administration of the commission process and greatly Overall, it is well worth the investment and

Verified User in Broadcast Media
Star Rating: 5

What do you like best about the product?
The Iconixx system is completely configurable to meet your sales compensation needs. The implementation team is very detailed in identifying all the nuances of your individual plans and in determining the best way to configure the software to meet your company's business needs. The Iconixx dashboards and the visibility available to the sales force are an improvement from our previous software. The dashboard views are also highly customizable to what data is most important to your sales team.

What do you dislike about the product?
There are so many options to configure within the system that it can be confusing as you are learning to navigate through all the details. As you begin to work within the system, everything starts to come together.

Recommendations to others considering the product:
Talk to Iconixx about your needs to determine if their software can meet your needs. The flexibility to make the software meet your needs is excellent when compared to the other compensation software options that are available.

What problems is the product solving and how is that benefiting you?
Iconixx improves the transparency and reporting for our sales team. The software will allow us to include future looking data on both sales and bonuses. This allows our Sales Reps to have a full year view of their total sales, commissions, and bonuses where they were previously only able to see data for months that had been processed and paid. This was a very important point for our sales force.

Kim S.
Star Rating: 5

What do you like best about the product?
System is totally flexible to your requirements. Easy to load data, run the calculation, and receive your results. Dashboards make it easy for the sales reps to monitor their sales progress and payments. No longer have to download and send results each month. Saves so much time!

What do you dislike about the product?
Would like more flexibility to make your own changes to the dashboard or other areas that are restricted. We have Payment Summaries and when we modify or create a new plan, are unable to create a new payment summary for that plan. Overall, wouldn't say I dislike anything.

Recommendations to others considering the product:
Give them a chance. Have your plans documented to make implementation a breeze.

What problems is the product solving and how is that benefiting you?
Eliminating the manual Excel process and errors that can occur when cutting and pasting data etc. We can now provide daily updates to the sales reps and management on their commission goals.. Time saving tool that allows you more time to work on other tasks.

Brock P.
Star Rating: 4.5

What do you like best about the product?
The ability for the software to fit the any model that the customer is looking for. The usual one size fits all isn't the model, they create a system directly for the client needs.

What do you dislike about the product?
It takes a little while to get used to the layout and settings, but this is almost entirely due to the many ways the systems can be setup based around the client demands.

Recommendations to others considering the product:
Don't settle on generic abilities. Iconixx can likely develop anything that will help you.

What problems is the product solving and how is that benefiting you?
Transparency of progress and calculation is something Excel won't allow you to show employees without creating specific reports, which is timely. With the system you can update the transactions as much as needed and employees can see there progress on there own without requests of Accounting.

Sharon S.
Star Rating: 5

What do you like best about the product?
Tool is easy to use and customization capabilities are extensive!

What do you dislike about the product?
Nothing to dislike...development team worked to satisfy our needs and support team is very helpful when questions or issues arise!

Recommendations to others considering the product:
Flexibility of the tool makes it easier to adapt to your needs. I recommend giving Iconixx an opportunity to exceed your expectations.

What problems is the product solving and how is that benefiting you?
Automation of our sales commission process is the problem Iconixx solved. Benefits our commission process and improved efficiency.

Verified User in Broadcast Media
Star Rating: 4.5

What do you like best about the product?
My company is beginning implementation and user testing. We are excited that Iconixx should be able to handle all our compensation needs and enhance our current process and reporting. It will also give our sales staff more visibility into their compensation.

What do you dislike about the product?
We are still in the testing phase and not close to implementation so there is nothing I can think of that I don't like.

What problems is the product solving and how is that benefiting you?
Iconixx will be able to give our sales staff their entire compensation plan information. They will have visibility into their future projections and their full earning potential as well as provide better reporting. Administrators will also have more capabilities in the system to monitor compensation and provide reporting to executive management. Workflows is also an additional feature that we currently do not have

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The customization for our compensation plans has been great. Our company has some very complex calculations and we have about 6 different compensation plans and it seems that Iconixx is going to be able to tweak their system to work exactly how we need it.

What do you dislike about the product?
The system seems very customizable so as of right now it feels a little clunky. I'm assuming this is going to get worked out before we go live.

What problems is the product solving and how is that benefiting you?
We have well over 400 sales people that need commissions calculated for so Iconixx is going to be able to help us quickly calculate compensation for everyone. Also, sending out commission statements usually takes over a day's worth of work. Since Iconixx has statements pre-generated, it'll save a lot of processing time.

Robyn A.
Star Rating: 5

What do you like best about the product?
Everyone on our development team has been great. They have always been very responsive to emails and calls. They are good about thinking about an issue, instead of assuming it can't be done.

What do you dislike about the product?
We've had a couple miscommunications. Not anything out of the norm for an implementation.

Recommendations to others considering the product:
I would definitely recommend Iconixx. The team has been great to work with.

What problems is the product solving and how is that benefiting you?
Our salespeople see our commission payment as a black box. This is helping to give them much more visibility to their sales.

Amy D.
Star Rating: 4

What do you like best about the product?
The application is intuitive and the training was very good.

What do you dislike about the product?
I don't see anything that i don't like about Iconixx

What problems is the product solving and how is that benefiting you?
I will be doing application admin and support

Candice K.
Star Rating: 5

What do you like best about the product?
The flexibility of the product. Being able to customize what it does for our firm and the additional benefits for down the road are exciting. The ability to report on sales by payee, by month. The creation of the comp statements and the dashboards for payees to view their status toward their monthly and/or quarterly goals has created more time for me to work on other things instead of researching for the payees.

What do you dislike about the product?
Not a dislike but a hill to climb over - getting used to the Event Date (adding a day to the end of each month) was tough but makes sense once you're in there. The Help tool could be more functional - drop downs would be highly beneficial - above and beyond FAQ.

Recommendations to others considering the product:
Accept any offer for a demonstration and/or training before choosing a package. Definitely have the end user / users part of the sales meetings so you are getting the modules that best suit current and future needs.

What problems is the product solving and how is that benefiting you?
Reducing margin of error for manual calculations. Automating the compensation statements and creating the dashboards has reduced the need for incoming questions and research queries and freed up time. Reducing the need for Excel and the potential for system crashes has allowed for room to create further effective and useful reports.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
The flexibility for the software to adapt to different organisational scenarios. The software is easy to use and understand. The Dashboard - providing a concise visual on staff performance/ attainment, amongst others.

What do you dislike about the product?
Not sure if it caters to multi-national organisations which operate in different timezones/currencies, etc. This is important for those that manage different currencies for quotas and commission payouts/revenue credits, etc.

What problems is the product solving and how is that benefiting you?
To set up a more efficient and accurate commission calculation process. Benefits include (1) faster commission computations, (2) workflow management/sign-off management, (3) Payee timely accessibility to information/attainment/commission, (4) faster commission accrual computations for closing the books.

Verified User in Entertainment
Star Rating: 4

What do you like best about the product?
The ability to customize the tool to meet our needs.

What do you dislike about the product?
I think I heard some instances where edit and adjustment can be made from a source perspective. As a controls guy I usually get nervous when things like this happen but understand the need.

What problems is the product solving and how is that benefiting you?
Time savings from our current manual spreadsheet paper approval process.

Jeremy L.
Star Rating: 5

What do you like best about the product?
flexibility - can do everything we need it to do automated user friendly - easy to use and navigate

What do you dislike about the product?
have not found anything I strongly dislike yet

Recommendations to others considering the product:
east to use and great flexibility

What problems is the product solving and how is that benefiting you?
automating commission calculation management reporting access control

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Iconixx appears to be very user friendly, easy to navigate and appears to be a very flexible product.

What do you dislike about the product?
it's difficult to tell since we're not yet in a live environment. However any concerns are quickly addressed.

What problems is the product solving and how is that benefiting you?
Iconixx will increase efficiency and accuracy of our commission calculations as well as have a significant impact on the timeliness of our accruals.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
User friendly interface, intuitive, eases commission calculation process significantly, more granular level of detail for payees

What do you dislike about the product?
hard to tell as we are still on user testing stage, would prefer to see certain tasks easier to perform independently (formulae in rules are complex to build in-house)

What problems is the product solving and how is that benefiting you?
Commission calculation done in Excel currently, workflow manual. Automation of commission calculation process

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I'd have to say the flexibility of the components.

What do you dislike about the product?
Nothing to say here so far. It's all been good so far.

What problems is the product solving and how is that benefiting you?
Getting over all the manual work that is really time consuming.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The best aspect of ICONIXX once it is fully implemented, I imagine senior management will use the system as one the preliminary tool (because of pulling info from ledger, CRM, and payroll) in viewing/managing the overall business

What do you dislike about the product?
Too early to tell, but I am concern how the system upgrades/modification gets push and its potential adverse affect on the live environment.

Recommendations to others considering the product:
The Iconixx Incentive Compensation Training should happen before FRD/Implementation for Admin users

What problems is the product solving and how is that benefiting you?
99% of our employee are on a variable comp plan. So the volume and complexity of managing that manually is a huge issue for us. ICONIXX should/will able to help us streamline our process.

Cara G.
Star Rating: 5

What do you like best about the product?
As the administrator, I like the ease of use the best, as well as the confidence I have in the data & calculations in the system.

What do you dislike about the product?
I cant really think of have any complaints.

Recommendations to others considering the product:
I've been working with Iconixx for over 3 years and from the very beginning of the relationship they have made us feel like their most important client. We have very complex sales plans and processes and Iconixx has tackled every assignment with high competence and a great attitude. The platform is incredibly flexible and makes it easy for us to make regular plan changes. Recently we expanded our relationship to include their Merit module and the response from our people was that is was the smoothest merit cycle ever. I can't provide a more positive endorsement than that. A lot of companies "tell" you they want to hear your comments and feedback. Iconixx almost demands it and then follows up with constant upgrades and improvements. I can't provide a higher recommendation for the Iconixx product and their people.

What problems is the product solving and how is that benefiting you?
We have cut commissions processing time down, as well as minimized the risk of calculation & payout errors.

Christopher S.
Star Rating: 4

What do you like best about the product?
The ability to more efficiently management large volumes of commission transactions across multiple payees of multiple divisions.

What do you dislike about the product?
That we are not yet utilizing all of the functionality within Iconixx, but we're working on it!

What problems is the product solving and how is that benefiting you?
The ability to capture all of our commission data in one system and give our sales colleagues access wherever they may be located.

Mike H.
Star Rating: 4

What do you like best about the product?
Very flexible product that can meet a wide variety of commission scenarios, coupled with a qualified implementation team.

What do you dislike about the product?
Nothing so far. We are not live yet, but, it appears Iconnix can meet our needs.

What problems is the product solving and how is that benefiting you?
We have a wide variety of commissions, sourced from multiple internal systems or calculated manually. Iconixx will eventually be our single source location for all variable comp calculation and reporting.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
Prior to our company using Iconixx, we had members of our sales operations and finance teams manually calculating compensation. We would pull data from our ERP, and literally cut and paste the data into our compensation spreadsheet. Each month, we would receive ~ 3-5 inquiries from reps relating to their commission check being incorrect. (That doesn't even factor in the ones that were potentially overpaid, who likely wouldn't come forward in that case). Iconixx has changed the game completely for us. We now have a centralized system that our compensation is calculated through, and visibility organization-wide. Now instead of 3-5 inquiries that have to be dealt with over the phone, by emails, with certain managers required to approve overrides (also by email), we have reps that completely understand the components of their plans, and how to maximize their check . Our reps have a new-found trust in our compensation, and we've found morale to be higher as they're in love with the dashboards. Our finance team, gets to "nerd out" now with the modeling/forecasting functionality that Iconixx has enable them to have. Prior to do this, they would have to export all of the data to excel, and manually create certain analyses. The iconixx team uncovered errors in our calculations as we were going through the activation process(So we literally had value days after ink was put to paper).

What do you dislike about the product?
Looking at the process that we were dealing with before, there's not much that I can say as far as complaints relating to the company. They completely revolutionized our process. I'd say we were riding horses prior to Iconixx bringing us the car (If that analogy makes sense)

Recommendations to others considering the product:
If you're using excel or a homegrown system, then I would highly recommend reaching out to them just to have the conversation. When we first started talks with Iconixx, they were very consultative, and didn't seem like they were just trying to sell us the bells and whistle. They were up front with price, so we felt ok disclosing some variables such as our annual compensation payout, which relayed into both of us discovering the business case was DEFINITELY here. My recommendation - Just reach out and have the conversation. From our experience, you're not going to get sold - you're going to have a discussion about your business, your process, and whether or not the problem is a personal problem or a business problem.

What problems is the product solving and how is that benefiting you?
Above I basically went over this question, but I'll summarize here. The business problem we are solving, is a lack of flexibility/visibility in our former compensation process, the removal of a manual process that was inherently error-prone, as the activation team at Iconixx was able to uncover some errors in our formulas, before we had them automated in the system, and the amount of time we are now able to focus on strategic initiatives(and not calculate comp). There might be a few "soft" benefits included here(intangible somewhat), but based on our annual compensation payout, and Iconixx's cost, we are realizing a positive "hard" ROI without all of the "fluffy" benefits that we've also realized.

Verified User in Internet
Star Rating: 4.5

What do you like best about the product?
Iconixx has partnered with our organization in our sales transformation initiative, and has offered very personalized service to ensure that we reach our end-state. The application was clearly superior to the incumbent application we were using, as well as other competitive applications we explored as part of our research. Iconixx integrates with our CRM, allowing our salespeople direct visibility into how fulfillment of products they sell translates to their monthly compensation. Our organization will realize substantial cost savings in years two and three of contract over previous system, and have a better product to show for it.

What do you dislike about the product?
There were a few nominal functionality gaps to our previous system, but all were minor things we could work around. Although ad hoc report tools are available, the delivered, standard reports generally did not meet our requirements, so we needed to have them built, which was sometimes time consuming. Finally, most of the training our Comp Admins received was ad hoc and dictated by specific problems or questions that arose during testing - there was minimal structured training.

Recommendations to others considering the product:
Be sure to have your requirements clearly defined and documented before you begin implementation. Be sure that your implementation team is not in the middle of other major projects that will impair team members' ability to engage in the project and test. Set realistic timelines for implementation, allowing time for data cleanup and corrections to occur. Negotiate for structured training for your comp admins following successful implementation.

What problems is the product solving and how is that benefiting you?
Our salespeople previously had limited visibility into how business they won and/or lost translated to their pay, and the process of loading and calculating compensation was administratively burdensome to the back office. While we are still in the process of bringing all people onto this plan, our sales team is more engaged in managing their monthly compensation because of the visibility they now have into results, and early indications are that pay is better aligned with performance and is better differentiated between high and low performers. On the back end, we are seeing significant decreases in the amount of manual effort involved in processing monthly commission payments.

Verified User in Medical Devices
Star Rating: 5

What do you like best about the product?
I am a new user still on the implementation phase and so far I like how user friendly the software is.

What do you dislike about the product?
It is a little cumbersome to have to reset all periods if you need to recalculate prior periods.

What problems is the product solving and how is that benefiting you?
We are automating our commission compensation from a manual process. The biggest benefit that I find so far is that I don't have to worry that a calculation is wrong. The logic is built into the software.

Ellie G.
Star Rating: 3.5

What do you like best about the product?
Professionalism and knowledge of the implementation team is wonderful.

What do you dislike about the product?
I can say anything but good at this point.

What problems is the product solving and how is that benefiting you?
Bonus and Compensation tools and easy reporting for payroll