Danny (Danny Blaq) T.
Star Rating: 0

What do you like best about the product?
There is absolutely nothing positive to say about Regus in anything.

What do you dislike about the product?
That his company even exists, if it hadn't I wouldn't be writing this bad review to warn others.

Recommendations to others considering the product:
I DO NOT recommend Regus and I warn others to not use Regus

What problems is the product solving and how is that benefiting you?
I am completely in awe how Regus is able to even do business in the United States being a foreign owned company and they definitely do not adhere to US standards in doing business. I signed up with them through an Amex offer. Requirement was Auto-pay to even complete the registration process, no auto pay, you can't sign up. Did all of that, Regus charged fees the same day, and then a week or two later I receive a "Late fee and collections". How can a company be so incompetent, that you set me up on Auto pay, but then charge me late fees after you charged the fees. Totally bogus. I sent an email to the company and they admitted of their fault stated they would reverse everything BUT UNTIL today nothing, they have been harassing me with collection emails but the funny thing that they have. way to still auto charge my cc on file. I sent them multiple request to show me their ledgers of billing and I filed an official complaint with the Federal Trade Commission and with the Consumer Protection Bureau to investigate and I am also looking to see what legal action I can take against the company I signed up for the virtual office and I have not ONCE used anything. Regus basically siphoned $1000 for nothing. I would urge anyone that values their business, sanity, and time. There are way too many option out here to deal with this unethical company. YOu can got to the BBB - All bad review F- and they don't even care They have a class action law suite filed against them for discrimination by the US Labor department I am puzzled how the United States allows this company to operate like this but looking at the Banks here, its no surprise. If you think I am just saying something I can post every single transaction communication, contract, payment for proof. I have no problem putting it out in public

Verified User in Financial Services
Star Rating: 0

What do you like best about the product?
Unfortunately my experience with Regus has left me with a very poor opinion of the company. Since I only used this as a virtual office address, I had very little interaction with them and don't have much positive to say. I always thought it was a bit expensive for what I was getting in return.

What do you dislike about the product?
Customer service line is always closed, and the online portal is not user friendly. Billing dates and service periods are challenging to follow. For example, service period covers Oct 1-31st, is billed August 31st along with miscellaneous charges for August, due November 15th, and then auto charged on the 23rd of the month. I can't even tell which month the autopay charge covers. It is rare to experience such poor, inflexible, and unaccommodating customer service from a company after being a customer for several years. My monthly fee was drastically increased from $59 to $141 with less than two weeks notice. However, the email I received notifying me of the change on August 18th stated the increase wouldn't occur until October. On August 31st, I was billed the higher rate, and when I didn't find the cancellation button in the online portal until September 2nd, I was told there's no way to end my agreement on September 30th because I didn't give notice on the 1st. So, I am left being billed for a service I no longer want at an exorbitant rate. Future customers beware. This company does not care about its customers or their satisfaction. If you call the 800 number on their website, there is an option for the helpdesk but every time I've called it says they are closed. I put my number in for a callback, and got the sales team. She said they no longer have phone access for the help desk - everything must go through email or the portal. The emails I get in response to my concern simply say we're sorry if you're dissatisfied, but these are valid charges. Regus expects no less than 1 month notice from their customers, but can change your rate any time they please, with no limits on the amount, and no recourse.

Recommendations to others considering the product:
I would recommend people avoid this company.

What problems is the product solving and how is that benefiting you?
Virtual office address.

Theresa R.
Star Rating: 0

What do you like best about the product?
It was located in a nice building, the building itself was great, and had good security - none of that was because of Regus.

What do you dislike about the product?
High staff turnover, broken equipment that goes unfixed, staff can only open help tickets (those go unhelped), they don't return your money in a timely way.

What problems is the product solving and how is that benefiting you?
Regus doesn't solve issues, they wait them out and hope you solve it, forget or move on. They have outsourced to the Philipines and you can't even contact anyone. They do not return your deposit in 30 days, day 44 here and all I have it we processed it finally on June 7, but we can't provide a confirmation number, just know we did it... the contract ended April 30. They are NOT WORTH IT - if I knew half of what I know now, I wouldn't have signed two years ago. I paid a lot, for a very basic "service".

Matt S.
Star Rating: 0

What do you like best about the product?
The design of the physical space is great!

What do you dislike about the product?
Manipulative and predatory billing practices. Make cancellation an incredibly difficult process. Double billed me for many months after I had cancelled and then dodged my calls, refused to provide emails. The only customer service contact they have is a helpdesk that submits tickets for a "specialist" to get back to you and then if they don't then all you can do is call back the helpdesk. It's ultimately going to cost me thousands when you add up the legal fees for I've had to allocate to get a lawyer to help me recoup from this poor service AND the many months of double billing for a service I wasn't using. Feel free to message me if you want more details. I have transcripts from every interaction. If anyone wants to bundle horrible experiences together to write a news article piece let me know. I will make the time.

What problems is the product solving and how is that benefiting you?
Needing quiet places to work with Wifi.

Maggie .
Star Rating: 0

What do you like best about the product?
Horrible customer service, impossible to find something to finally talk to and then when you do they DO NOT help.

What do you dislike about the product?
Their criminal behavior, I am forced to take legal action for their monthly charges even though I canceled online and have requested about 5000 times to get it canceled

Recommendations to others considering the product:
Stay away

What problems is the product solving and how is that benefiting you?
I requested to cancel my membership more than a year ago and they are STILL charging me. I had to report them to my bank as a fraudulent organization! Going back and forth with one useless rep, customer service is nonexistent. Awful, wretched experience.The worst I've ever had. Criminals.

Verified User in Accounting
Star Rating: 0

What do you like best about the product?
Regus has locations in large cities and that would be valuable if I ever wanted to book again which I do not.

What do you dislike about the product?
The downside is the customer service and the lack of listening to the client.

Recommendations to others considering the product:
Be customer focused. You are going to lose the long game.

What problems is the product solving and how is that benefiting you?
Our company has an account with Regus so I booked for the first time. My first experience was extremely negative. The system was hanging and I never received confirmation of booking a conference room so I went through the motion a second time. It also hung up and I got frustrated and quit trying, assuming the system was having an update. In the morning, I went in to book a room and saw that I had 2 bookings. I never received any confirmation . I immediately cancelled one and received an email that I would still be charged. I disputed and Regus continues to insist that I booked two rooms and cannot receive any refund for the unused room. I see now why they have a 1.5 rating. Never had any issues with WeWork or local office shares in other cities.

Fırat L.
Star Rating: 0

What do you like best about the product?
nothing is good, communication is worst, service is bad.

What do you dislike about the product?
everyting. I hate Regus and their workers.

What problems is the product solving and how is that benefiting you?
You can cancel the service on their mobile application, but they charge the service for the next month and charge you for late payment. You cannot pay early, cannot select payment methoda, and late payment fee is %50 of your monthly payment. This is felony, not a business. dont do any business with them.

Tan K.
Star Rating: 0

What do you like best about the product?
They have numerous outlets and I can use their lounges.

What do you dislike about the product?
Many lies in their marketing materials. Example: 1. Misleading Lounge usage offer 2. Misleading Meeting Room Claims 3. 2-3Mbps Internet connection. 4. Almost Non-Existence Customer Service.

What problems is the product solving and how is that benefiting you?
I need a fully fitted office in town for convenience. I meet clients all around Singapore and would like to have a place to sit in to do work.

Nathaniel J.
Star Rating: 0

What do you like best about the product?
Locations! I loved that they have locations all around the world and this helped me to try and look into their service!

What do you dislike about the product?
All other things besides location especially the customer service. They want to collect asap and will give you no room to opt out even before your contract starts.

What problems is the product solving and how is that benefiting you?
We needed a new space that was closer to my new location so we looked into regus because they were the only coworking space nearby

Verified User in Human Resources
Star Rating: 0

What do you like best about the product?
The landscaping and color of the building

What do you dislike about the product?
Beware of what they tell you about the charges that will appear on your statement.

Recommendations to others considering the product:
Use another office provider

What problems is the product solving and how is that benefiting you?
They do not disclose parking charges. They charge you first/ last and security deposits as well as Value Added Taxes to your invoice. When you ask for a refund they deny it. The lowest rating you can get on the BBB website. Better Business Bureau Rating & Accreditation RATING "F" Customer Complaints 646 complaints in the last 3 years

Jana P.
Star Rating: 5

What do you like best about the product?
The people at the reception always nice and cheerful;) The office space is being kept clean. The location is very "central" restaurants nearby but if you want to bring your oen food there are two kitchen/lunch areas.

What do you dislike about the product?
Nothing so far. There is nothing that I at the moment can come up with.

Recommendations to others considering the product:
Have a look. Meet up with people with Regus and they Will be able to explain which options you got and whats available and what not.

What problems is the product solving and how is that benefiting you?
If there is any kind of problem and Regus are able to help, they're more than willing to do so, in our experience.

Verified User in Law Practice
Star Rating: 0

What do you like best about the product?
Your own private office space. Low monthly fee. Amenities such as a kitchen area with a community refrigerator. Coffee, water, front desk person, optional conference room space.

What do you dislike about the product?
No help when it is needed. All requests go through the front desk person. Leaving it up to that person to relay the concern properly. Hoping that person follows up on said request.

Recommendations to others considering the product:
Look elsewhere. Other commercial rental spaces work best.

What problems is the product solving and how is that benefiting you?
Works well for a small workforce such as one, two, maybe even 3 or 4 people. Compared with renting an ample office space that you are not utilizing. With the low rent cost, you are getting more than going out on your own.

Alina V.
Star Rating: 0

What do you like best about the product?
Local manager in Dubai tried his best but general system is created in order to mislead customers. 0 customer experience in Dubai.

What do you dislike about the product?
Billing system and no communication with higher levels despite of constant requests.

What problems is the product solving and how is that benefiting you?
None, Regus is the problem

Verified User in Real Estate
Star Rating: 0

What do you like best about the product?
Ability to not use my home address for home business ability to go to a spot for clients to sign docs

What do you dislike about the product?
Trust me; there are countless other options... Try another place. Lawrenceville, GA interaction... Poor customer service. Poor communication. Poor startup/getting started support. Non-responsive to new customer issues... It took over seven months to resolve a simple problem. Says one thing, charges you another. It's now 2023, and Regus online support and communication are no different than in 1995. Keep in mind even if they don't hold up their side of the contract, you are still under contract for a year no matter what.

Recommendations to others considering the product:
Look at Reviews online... All sites have 1 or 2 stars for Regus... Find another option that has online support equal to the year it is.

What problems is the product solving and how is that benefiting you?
Virtual Office and Mail Coworking Space

Verified User in Translation and Localization
Star Rating: 0

What do you like best about the product?
The spaces are gorgeous, functional, clean, neat, inspiring. I can only say good things about the several Regus places I've used

What do you dislike about the product?
Customer Service is almost non-existent. Endless emails end up in the same result: "please wait 5-7 biz days and try again"

What problems is the product solving and how is that benefiting you?
It's nice to have an office space to work at

Verified User in Information Services
Star Rating: 2.5

What do you like best about the product?
Provided a serviced office with furniture and internet connectivity.

What do you dislike about the product?
Not cheap! They like to arbitrarily raise lease prices.

Recommendations to others considering the product:
If you're looking for a serviced office, there's not much to pick from Regus does some things right but it depends on the center.

What problems is the product solving and how is that benefiting you?
Serviced office

Verified User
Star Rating: 0

What do you like best about the product?
They have locations around the country..

What do you dislike about the product?
They have no one that can help you. If the office center employees at your location can not get what you need they will not give out any information, any phone numbers, and they will continue to bill your credit card. You actually have to refuse the charges as you can not remove a credit card from the Regus system. No phone call response, no email response, no technical response, the place is just ridiculous.

What problems is the product solving and how is that benefiting you?
Office suites.

Verified User in Non-Profit Organization Management
Star Rating: 0

What do you like best about the product?
I suspect it was easy to sign up for, and that's why it was chosen.

What do you dislike about the product?
We can not get our service (mail forwarding) cancelled. Have tried multiple time to update our contact info as the former contact is no longer with our organization. We notified them we no longer needed their service, which was supposed to be month to month. They continued to charge our card. The card was then cancelled and they've put us out to collections - for a year's worth of service. We try emailing the help address they provide, and it bounces back with a message that they can't find our account (even though they sent the collection to the right email) and states to login to the account for help. But the account is frozen and can't be logged into. Been going 'round and 'round for months now.

Recommendations to others considering the product:
Highly recommend finding another service if you are in need of a virtual office. Pay attention to who owns it and where they are located. This place is out of Belgium, who apparently has no real employees - just electronic communications.

What problems is the product solving and how is that benefiting you?
They are creating problems, not solving any.

steve d.
Star Rating: 0

What do you like best about the product?
Very little to like. I find them dishonest and intentionally deceptive in their lease agreements.

What do you dislike about the product?
They make it almost impossible to avoid an auto-renewal of annual contract. Two years in a row, when it was time to cancel, no one seems to have that authority. Always get a different answer and none of suggested solutions work. I think they are very deceptive and borderline fraudulent. Buyer beware!

Recommendations to others considering the product:
Look elsewhere or avoid an annual contract if possible.

What problems is the product solving and how is that benefiting you?
None

Verified User in Management Consulting
Star Rating: 0

What do you like best about the product?
The office space had good tea and coffee

What do you dislike about the product?
Incorrect information, lack of trust, lack of customer support, fraudulent contracting practices

What problems is the product solving and how is that benefiting you?
The idea was to have an office, I ended up terminating my contract within 1 week of signing up!

Verified User in Architecture & Planning
Star Rating: 0.5

What do you like best about the product?
Lots of locations to choose from and seemingly good prices.

What do you dislike about the product?
TERRIBLY Dishonest. When you select the room you want (by photo because no room names are provided), they send you a confirmation that says "Boardroom" with no pictures. Then , when you arrive, they escort you to a little tiny room with no windows ...not the room we selected. When I asked about the room we were supposed to receive, they said it was already booked for the week and they were sorry for the confusion. No one was in that room the entire time we were there. They did let us move to a room with windows, but it was a work room with cubicles. Complete Bait and Switch Routine. I exchanged multiple emails from the staff at the Addison Millennium Center asking them to have someone contact me from booking or the corporate office, but I never heard from anyone. Obviously, they are not interested in repeat business.

Recommendations to others considering the product:
Confirm the EXACT room by name and photos before payment is processed.

What problems is the product solving and how is that benefiting you?
What to expect when booking a room with Regus. I am realizing no benefits; rather just trying to prevent others from being misled.

Verified User in Financial Services
Star Rating: 0

What do you like best about the product?
Location was good. that's the only benefit you get.

What do you dislike about the product?
The worst customer service ever. When you run into a problem there's no way to get help. No phone support, no customer service, local managers are helpless but you cannot get beyond them. extremely difficult to get your deposit money back

What problems is the product solving and how is that benefiting you?
They have locations everywhere - so it's easy to find a convenient spot when you need a small office space.

Avinash K.
Star Rating: 0

What do you like best about the product?
Nothing. The Regus team will do their best to make sure you dont have peace of mind anytime in their offices. They can evict you without any notice. They collect rent 2 months in advance other than the retainer deposit.

What do you dislike about the product?
The entire Regus team and management. Their behaviour, ethics, policies are all created towards making tenants life miserable.

What problems is the product solving and how is that benefiting you?
Nothing. The Regus team will do their best to make sure you dont have peace of mind anytime in their offices. They can evict you without any notice. They collect rent 2 months in advance other than the retainer deposit.

Shelly H.
Star Rating: 0

What do you like best about the product?
Flexible of terms, no other things that I like.

What do you dislike about the product?
Dishonest, cheating, hidden fees in the bill.

Recommendations to others considering the product:
Do not do business with them; they are not ethical business. You will be getting ripped off.

What problems is the product solving and how is that benefiting you?
I get a late fee charge unreasonably, I tried to speak with someone in charge, but I was told no one would talk to you as this is a nationwide company.

Joseph E.
Star Rating: 0

What do you like best about the product?
Nothing. They have not one person who understands business

What do you dislike about the product?
Worst logic ever as a company. A total failure

What problems is the product solving and how is that benefiting you?
Zero

Verified User in Renewables & Environment
Star Rating: 0

What do you like best about the product?
NOTHING THEY ARE GARBAGE - The location you sign up with cant even help you. they are a TRASH Company

What do you dislike about the product?
They lie, extremely difficult to communicate with them regarding when it comes to billing. They will NOT give you your retainer back no matter what they promise

Recommendations to others considering the product:
DO NOT USE THIS COMPANY VERY DIFFICULT TO WORK WITH AND THEY WILL CHEAT YOU

What problems is the product solving and how is that benefiting you?
Short - long-term office space. its cheap but not worth dealing with them

Rodney T.
Star Rating: 0

What do you like best about the product?
Nothing at all, The service was horrible. The staff was unprofessional.

What do you dislike about the product?
Everything. I attempted to cancel my agreement after 3 days because the service was horrible. I spoke with the site manager (actually 3 managers in 45 days) and each one pretended to help and did nothing.

What problems is the product solving and how is that benefiting you?
I did not solve any problems that I was trying to address.

Ibanessa H.
Star Rating: 0.5

What do you like best about the product?
Clean environment. Front desk was kind to me.

What do you dislike about the product?
Regus has consistent unethical billing practices. I rented an office at Regus thinking that I would be billed the same amount each month. However, they made sure to bill me for some random things under weird terminologies. Not only that, but after leaving their premises, yet I found an invoice in my inbox. They claim that it is a pending balance because the credit card did not go through at some point in the past. However, they were able to charge me for the monthly fee, and not once the unpaid balance was mentioned. It's really scary what they do and worst of all, they keep getting away with it. I felt that I had no control over what they were doing. Also, the only way of contacting them was via the online account after filling out the form under the help button. Their billing and business practices are unethical. They are cold, distant, and shady in all their dealings. HAD I KNOWN THIS BEFORE OR READ THESE REVIEWS, I WOULD HAVE NEVER ENGAGED THEM.

What problems is the product solving and how is that benefiting you?
After I left they claim that I have an unpaid balance. Not once was this ever brought up. There was never a statement or a simple phone call to make me aware of it. During my stay there, I spent too much time and energy fighting them over their billing.

Verified User in Marketing and Advertising
Star Rating: 0

What do you like best about the product?
If I had to say what I liked best, it would be how easy it was to get a space here - but then again, wouldn't it be if the sales reps deceived you?

What do you dislike about the product?
The people, the hidden fees and the lack of customer service made this place unbareable.

Recommendations to others considering the product:
Don't.

What problems is the product solving and how is that benefiting you?
I got a small office at Regus.

Monique K.
Star Rating: 0

What do you like best about the product?
Absolutely nothing!!! The location of the building was the only positive.

What do you dislike about the product?
Shady billing practices. Strong tendency to ignore emails especially when you email to terminate the services with them.

What problems is the product solving and how is that benefiting you?
A waster of money and time. I have an eCommerce store and wanted a business address separate from my home. I did a test package ship. Never notified by office staff.

Jarod T.
Star Rating: 0

What do you like best about the product?
There is nothing I like about this company. They are awful!

What do you dislike about the product?
The dishonesty of their office and their unwillingness to own their mistakes.

What problems is the product solving and how is that benefiting you?
Regus did not solve any problems for me. They only created them.

Kim N.
Star Rating: 5

What do you like best about the product?
Great Staff, Ease of use for business areas, cleanliness and great locations

What do you dislike about the product?
I have no dislikes. Always a pleasure doing business with Thalia.

What problems is the product solving and how is that benefiting you?
Multiple closing rooms, full time front desk presence

Verified User in Management Consulting
Star Rating: 0

What do you like best about the product?
At the beginning it was ok, but then the services got reduced without reducing the fee

What do you dislike about the product?
Worst service provider and scam ever - if we provided services in this quality, we would have no customers left! Services were promised by sales agents and then reduced by the office team in the due course without any reduction of the fee. Environmental impact was used as an excuse to reduce further services (e.g. removing bins from offices). Complimentary meeting room that is part of the agreement was unavailable because they booked someone else in there. If you want to talk someone, you can never reach the person in charge / the manager. Nobody is responsible for anything - the local team says it is a global policy, the global team says it is a local policy. Fees are charged for services they don't provide - in COVID times we couldn't LEGALLY access the office and they charged the office restoration fee for an office which we weren't even able to use. Terrible fraud, poor services - don't do it!!!

Recommendations to others considering the product:
DON'T work with them - you will be very unhappy

What problems is the product solving and how is that benefiting you?
None, Regus is creating problems rather than solving

Grant M.
Star Rating: 0

What do you like best about the product?
They misrepresent things, and do not cancel when instructed instead sending the debt collectors

What do you dislike about the product?
They are basically dishonest in their dealings When we canceled on line, they claimed we didn't cancel even after discussing with on-site reps. They then sent the attack dogs from the UK call centre demanding $50k arrears. Now they have engaged a NZ based debt collector. They are nothing but pricks and refuse to engage or acknowledge emails proving we cancelled.

Recommendations to others considering the product:
Keep walking, do not use Regus in New Zealand under any circumstances, you will regret it.

What problems is the product solving and how is that benefiting you?
they continue to chase debts that are not due and will not release deposits paid

Verified User in Primary/Secondary Education
Star Rating: 1

What do you like best about the product?
The atmosphere is welcoming and clean and the staff is friendly.

What do you dislike about the product?
After a six-month lease on an office of less than 150 square feet for $1200, they wanted to increase my rent to over $1800/month for a 12-month lease or over $1900 for a six-month lease. The increase was laughable, truly. I can rent an apartment (triple the size) in the same square block with a workout facility and pool for much cheaper (and have leftover money to spend on food and drinks each day). I also know that people who lease spaces with REGUS pay for carpet cleaning and wall painting when they move out... it took over THREE MONTHS to get my office completely painted after several requests. The carpet did get cleaned, but it was in such bad shape, they should have just replaced it. Communication with the "guy who closed the deal" STOPPED immediately after I signed the lease... like FULL-STOP. He no longer replied to texts or emails at all. He closed the deal and he was gone! He claims that the center manager should be taking all my requests (like the carpet and paint), but didn't seem to realize that those requests weren't working and that they couldn't answer questions about the new lease agreement. I LOVE THE SPACE, HANDS DOWN (despite the yucky carpet)... the views out the windows can't be beat. Ultimately, though, the price is not worth the space... who pays over $1800 for a small office space in Salt Lake? It's like a mortgage payment. I could swallow $1200, but a 50% increase is truly mind-boggling.

What problems is the product solving and how is that benefiting you?
We aren't currently solving any problems... they told me that if I wasn't willing to negotiate the $1200/month, I'd be better off cancelling my lease. No offer to move offices, just cancel. Benefits I've realized? The office space and location are PRIME! BUT there are spaces in the same area that offer more for a decreased price.

Wanda R.
Star Rating: 1

What do you like best about the product?
Coworking space an local staff were great

What do you dislike about the product?
Corporate customer service. Be aware of auto renew rules in the contract. They will not forgive you. Hi

What problems is the product solving and how is that benefiting you?
Autorenew contract of a large amount per month that I was not intended to renew. They won't remóntate becuase I did not tell them before 90 days contract is over. I've missed the 90 day rules for 13 days and now I am stuck with monthly bills of $359 per month that I will not pay. Therefore, my credit will be affected. Their contract do not have an option to remove auto renew. Therefore, if you miss, they will be very unforgiving abou it. It is a trap.

Gentry B.
Star Rating: 0

What do you like best about the product?
Nothing. The people lie and are unwilling to keep promises

What do you dislike about the product?
The entire operation. There is nothing about Regus that is worthy of praise

What problems is the product solving and how is that benefiting you?
Office space. No benefits from them

Jamie S.
Star Rating: 0.5

What do you like best about the product?
In house staff are great and wonderful..

What do you dislike about the product?
Everything else. Price. Room quality. Admin options. Account team. Payments. It's all a shamble.

Recommendations to others considering the product:
Avoid. Avoid at all costs. Look elsewhere.

What problems is the product solving and how is that benefiting you?
Regus is not helping us to solve any business problems. They have highlighted the importance of doing background research on a company before signing a lease. I wish I knew what a joke Regus was before I signed with them. They have made a mess of this year for multiple companies.

Krystal Y.
Star Rating: 0

What do you like best about the product?
They do an incredible job of hiring office staff. While most don't stay long, they are always fantastic to work with.

What do you dislike about the product?
Everything else. Since they've been purchased by IWG, they have reduced my services, increased costs, and it is impossible to talk to anybody if you have an issue. They care more about a couple of bucks than keeping long term clients happy.

What problems is the product solving and how is that benefiting you?
n/a

Amin H.
Star Rating: 0

What do you like best about the product?
Nothing. Regus is the worst company in terms of ethics and customer service.

What do you dislike about the product?
Regus has elevated dishonesty and bad faith to an art form. This a company that does not honor contracts and engages in fraudulent billing. Regus will bill you for deactivated accounts and will turn around and gaslight you.

What problems is the product solving and how is that benefiting you?
I'm learning how to leave bad reviews for bad companies

Verified User in Information Technology and Services
Star Rating: 0

What do you like best about the product?
I would say it is close to the location I live.

What do you dislike about the product?
Keep charging late fees caused by Regus online payment system fault.

What problems is the product solving and how is that benefiting you?
The fee they charged. Stay away from Regus.

Michelle B.
Star Rating: 0

What do you like best about the product?
Nothing at all. They are the worst company ever.

What do you dislike about the product?
They have horrible customer service and misleading contracts.

What problems is the product solving and how is that benefiting you?
I wanted them to collect my mail and answer the phone. They NEVER answered the phone and they held my mail for 6 months at a time and lost an important package as well.

Verified User in Computer & Network Security
Star Rating: 0

What do you like best about the product?
convenient location - that's how they hook you in.

What do you dislike about the product?
everything else. unhelpfull staff, no customer support, a lot of hidden charges.

What problems is the product solving and how is that benefiting you?
no benefits since were not able to use the office because of covid19 but was charged full price plus cleaning fees

Sam J.
Star Rating: 4.5

What do you like best about the product?
The ability to use any regus office. I used them across the UK and US.

What do you dislike about the product?
The lack of relaxed business lounge type space, was a challenge when people came to visit or customers dropped in.

Recommendations to others considering the product:
Get a membership where you can use the lounges in other locations.

What problems is the product solving and how is that benefiting you?
The ability to work from multiple locations internationally on an adhoc and short notice.

Roope P.
Star Rating: 4.5

What do you like best about the product?
The fact that Regus has so many locations available and the ease of booking either through the app or through their website.

What do you dislike about the product?
Their billing is sometimes a bit off and it's quite slow to fix if you find an error on your invoice.

Recommendations to others considering the product:
Make sure that your invoice is right and according to what was agreed upon

What problems is the product solving and how is that benefiting you?
Lack of private space at my employers office.

Verified User in Music
Star Rating: 3.5

What do you like best about the product?
Great office space, Amazing staff, Affordable prices in prime areas, all the amenities and perks, 24/7 access.. I mean, what else can a person ask for. Thank you Regus for making it easy for a small business to focus on our business

What do you dislike about the product?
Not great customer service on the backend, which can happy with large organizations dealing with thousands of small business clients like us.

What problems is the product solving and how is that benefiting you?
Meeting room space

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
Flexibility with time, location (considering worldwide network), friendly staff which helped with coffee and ordering croissants.

What do you dislike about the product?
Not much, just pay special attention the invoice mirrors agreed services. It's now all online, I prefer the old style methods

Recommendations to others considering the product:
Choose them if you want a good presence, but choose smartly to find the solution which will work best for you - the biggest bang for the buck.

What problems is the product solving and how is that benefiting you?
The meeting was held at professional level, so we had a possibility to resolve the matters and go by foot to enjoy city centre

Verified User in Insurance
Star Rating: 3.5

What do you like best about the product?
flexibility of having office space in multiple cities

What do you dislike about the product?
price is a little high but the flexibility sort of makes up for it

What problems is the product solving and how is that benefiting you?
Regus has allowed us to host events and even recruit individuals away from our HQ due tot he local conference rooms and offices

Verified User in Retail
Star Rating: 5

What do you like best about the product?
That you can reserve an office space anytime.

What do you dislike about the product?
Haven't found anything I don't dislike yet.

What problems is the product solving and how is that benefiting you?
Being able to save on retail and office space overhead.

Verified User in Non-Profit Organization Management
Star Rating: 3

What do you like best about the product?
If you are looking for a private space to work and have great Wi - Fi, this is the place for you - I have had many productive sessions here!!

What do you dislike about the product?
Working in the Regus offices are so much fun but it is not always the best environment; some offices, the staff is very friendly and willing to help you and in others, they are not. Also, they seem to have a problem with temperature control (being too hot or too cold) and their kitchens need improvement.

Recommendations to others considering the product:
Take a tour and meet the staff - some locations differ in quality than others

Andrew R.
Star Rating: 3.5

What do you like best about the product?
greeting service and conference rooms were convenient

What do you dislike about the product?
Regus's service is consistent but limited and impersonal.

Recommendations to others considering the product:
We definitely recommend for small business that need help answering their phones or the occasional conference room.

William M.
Star Rating: 5

What do you like best about the product?
Regus facilities are very well maintained, usually nearby no matter where I go, and the staff is almost always on point.

What do you dislike about the product?
Costs for services are higher than I would like.

Rostane G.
Star Rating: 4.5

What do you like best about the product?
Having an office anywhere I want, it's great and helps productivity !

What do you dislike about the product?
Nothing so far, the price maybe... Maybe it needs some more plans !

Maurice F.
Star Rating: 5

What do you like best about the product?
The staff are best - always smiling and helpful

What do you dislike about the product?
Gets pricy if you have more than three employees