Chin J.
Star Rating: 5

What do you like best about the product?
Smile.io is a complete rewards system for our ecommerce business. Very easy to setup a rewards system that made our customer to fall in love with our brand, our products and our rewards! Till date, we have a complete rewards system that able to sync across our sales channels both Retail and Online. We have all the features that needed like Point Rewarding, Refferal and also VIP Program!

What do you dislike about the product?
On recent plan restructure, some features is not avalible for legacy plan merchants. We are happy to made a different opion if Smile.io neglects thier loyal merchants like us.

What problems is the product solving and how is that benefiting you?
Integrating between different sales channels across web and offline, ends results customer and merchants are happy as customers points are in sync and merchants can do re-marketing on the members.

Aidan O.
Star Rating: 4

What do you like best about the product?
Smile.io makes creating a rewards program easy, accessible, and familiar. Many customers are familiar with the platform and the types of programs available because many companies use Smile.io in the online retail space.

What do you dislike about the product?
The starter plan only allows one integration, which is not enough for using what Smile.io is good for. The next tiers aren't very accessible to small businesses starting out their rewards programs. It would be nice to have a commission based tier.

What problems is the product solving and how is that benefiting you?
Smile.io gives customers a reason to continue shopping with us and encourages customers to spend more often. The overhead for creating our own rewards program is way outside of our current means, so having a one-size-fits-all option for a decent price allows us to do things we wouldn't otherwise be capable of.

Maika N.
Star Rating: 3.5

What do you like best about the product?
Smile is super easy to set up and customise. Their functionality is simple for you to maintain but also easy for customers to understand!

What do you dislike about the product?
Because Smile is so simple, it isn't as customizable as other loyalty providers. If you are looking for a simple and straightforward program, this would be perfect!

What problems is the product solving and how is that benefiting you?
Helping us reward our customers and getting them to refer their friends!

Namrata A.
Star Rating: 5

What do you like best about the product?
Smile has tons of features where you can reward your customers at several touch points. For example, for subscribing to newsletters, following on social media, sharing birthday, placing an order etc

What do you dislike about the product?
It has a fixed number of features in the free plan which is understandable. The paid plan is pretty affordable though

What problems is the product solving and how is that benefiting you?
It has helped us boost customer loyalty and engagement. Customers love to interact with our website because they are getting rewards for multiple actions

Katie S.
Star Rating: 5

What do you like best about the product?
Smile has such a simple interface. I can easily search for a customer, use or adjust their points, and see all their orders.

What do you dislike about the product?
There might be ways to improve but I don't actually see any.

What problems is the product solving and how is that benefiting you?
We are able to use this as sort of a make-shift affiliate program for a short time, which is nice. We see people sharing our product more.

Emily F.
Star Rating: 5

What do you like best about the product?
Easy points system and user friendly for agents and customers

What do you dislike about the product?
Smile does goes down every once in a while

What problems is the product solving and how is that benefiting you?
Birthday points, benefits points, Facebook points, etc

Verified User in Consumer Electronics
Star Rating: 4.5

What do you like best about the product?
Easy to set up, and can be customized with different reward types, notifications, and your branding. The backend is very clear. It integrates well with our other pgorams.

What do you dislike about the product?
The way customers interact with it is a little confusing -- it's a pop-up that lives on your storefront. So we do have to provide some customer support on how to log in and redeem points. Additionally, when customers redeem points, they get a discount code, and sometimes they have trouble finding the code, or they change their mind about the reward and then their points are locked up. We do manually adjustments where needed to fix this.

Recommendations to others considering the product:
Definitely worth looking at, but be aware that you may need to provide some support to help customers use it. If you use Shopify and Klaviyo, this is a good fit.

What problems is the product solving and how is that benefiting you?
Smile integrations with our email marketing program (Klaviyo), and has made it easy to implement a simple rewards program. It's intuitive to use, so it's easy to have other team members and even interns help with customer questions.

Chase S.
Star Rating: 4.5

What do you like best about the product?
This is an easy to use rewards program with an even easier set up. The initial setup took no time at all and had no issues. I highly recommend using Smile.

What do you dislike about the product?
There is not much to dislike. Maybe they could have more options for rewards or something like that. But I find it hard to make a complaint.

Recommendations to others considering the product:
Do it. Easy to use and set up quick.

What problems is the product solving and how is that benefiting you?
This program encourages customer loyalty and return purchasers. This makes customers want to make even more purchases and interactions.

Haley D.
Star Rating: 4

What do you like best about the product?
I love using Smile.io for my customer loyalty program. I like that I can customize what the points are called, how customers can earn them, and what they can cash in for.

What do you dislike about the product?
People keep creating multiple accounts somehow which makes things confusing.

Recommendations to others considering the product:
There are lots of additional perks to this depending on your budget. I haven't paid for any of those additional features yet but will definitely be considering it in the future because I've had great success with Smile.io so far in just using the basic features.

What problems is the product solving and how is that benefiting you?
Initially I was using rewards cards (physical business cards) for customers to track their orders (then they could cash in a full card for a prize). This cuts down on my costs tremendously and is just overall easier for the customer AND for me as a shop owner. Nothing to lose or accidentally throw away. Just simple, straightforward rewards. I also appreciate that through the referral feature, I've been able to reward my customers for spreading the news of my store to their friends. I've gotten quite a few new customers through that lately!

Mike M.
Star Rating: 3.5

What do you like best about the product?
Its super easy for customers to sign up, and you assign the values and redemption levels you want.

What do you dislike about the product?
It gets really expensive, really fast, once you leave the free version. You are not able to delete customers, even if they never earned points, and you suspect they are fake.

Recommendations to others considering the product:
Evaluate how many users you see and how quickly you will outgrow the free trial

What problems is the product solving and how is that benefiting you?
The addition of an out of the box loyalty program is great, and makes it very easy to manage

Antonia W.
Star Rating: 5

What do you like best about the product?
I appreciate the ease of use! It was so easy to set up and establish a great connection with my customers.

What do you dislike about the product?
I would prefer to have more customizable options as well as placement options.

Recommendations to others considering the product:
Highly recommend as a loyalty management solution!

What problems is the product solving and how is that benefiting you?
I am creating a rewards program to help encourage repeat business !

Verified User in Apparel & Fashion
Star Rating: 4

What do you like best about the product?
What I like best is the referrals. Personally, our consumers that purchased subscriptions were able to get discounts on upcoming orders by sharing referrals with their friends.

What do you dislike about the product?
Not much. It’s very user friendly and simple.

Recommendations to others considering the product:
It’s great. I haven’t tried any similar softwares to compare smile.io to, but you definitely can’t go wrong with this one. You can also add points to a consumers account for any reason needed.

What problems is the product solving and how is that benefiting you?
The ability to control multiple things within one app. The benefits are that the app tracks your consumer points (for discounts and such) and automatically creates a referrals code on the consumer end of the software.

Verified User in Consumer Goods
Star Rating: 2.5

What do you like best about the product?
It's pretty straight forward and easy for customers.

What do you dislike about the product?
It generates coupon codes & doesn't allow customers to combine coupons once they redeem them. Very confusing to customers and causes a lot of CS Backlog.

Recommendations to others considering the product:
I've enjoyed Smile.io for what it is... although it would be a huge improvement if rewards would auto apply to orders - that would be much better from the customers POV.

What problems is the product solving and how is that benefiting you?
Customer Loyalty program. Loyal customers do benefit from this but also causes unneeded frustration.

Verified User in E-Learning
Star Rating: 3

What do you like best about the product?
They offer a very good service plan on how to raise customer retention base on your store account history and it works great on shopify platform.

What do you dislike about the product?
The basic plan doesn't have some basic functions like customizing referral program message.

Recommendations to others considering the product:
Need to have a specific page for registration but not like a widget on the store.

What problems is the product solving and how is that benefiting you?
They help us to bring customers back to us and keep the customer loyal to our store and the referral program can bring new customers too.

Sarah J.
Star Rating: 4

What do you like best about the product?
I have only the free version, which has limited features but it seems to get the job done!

What do you dislike about the product?
The Free version definitely is limiting- but lots of customers still seem to be using it.

What problems is the product solving and how is that benefiting you?
More engaging with customers, ways to get them to shop more without having to use sales! fun treats for them.

Verified User in Internet
Star Rating: 4

What do you like best about the product?
I like the ability to customize the email notifications to customers and they have great customer service.

What do you dislike about the product?
I wish they had better integrations with ESPs, so that I could send emails directly from our ESP instead of using their internal tool.

Recommendations to others considering the product:
I'd recommend this as great start placing for a referral and reward program. And the implementation requires almost no work at all.

What problems is the product solving and how is that benefiting you?
The tool has allowed us to help encourage customer to purchase more through the reward program and share about us to their friends.