Monika n.
Star Rating: 2.5

What do you like best about the product?
I like Purple because it's user-friendly, makes it easy to log in, and lets you select from several languages. It gave us insight into how to utilize our spaces and assisted us in enhancing our services.

What do you dislike about the product?
Our one and only major issue was with customer assistance. It is impossible to connect and find a solution to our concerns. It could be so much better.

What problems is the product solving and how is that benefiting you?
By providing WiFi to our customers, we gain more knowledge about them to know their needs better. We can also use its marketing tool to connect with customers anytime.

Heena R.
Star Rating: 4

What do you like best about the product?
The ease of installation and usage globally, along with customer engagement and analysis. Moreover, the ease of access in multiple languages makes it unique. Ease of logging in is the cherry on top.

What do you dislike about the product?
The overlay access to internet services through purple makes it ideal for building analytics; however, it would be better if it also had competitive data from a similar area for building research on it.

What problems is the product solving and how is that benefiting you?
The ease in usage and seamless connectivity always adds better customer experience, which in turn helps build analytics over it to potential clients and expand the business.

Anusha G.
Star Rating: 2.5

What do you like best about the product?
I like how FAQs and customer feedback are already in place. There is also an option to connect with sleep experts which is amazing.

What do you dislike about the product?
Offer customers to get a real-time feel of the product by introducing some trial period.

What problems is the product solving and how is that benefiting you?
The basic needs to set up your own space and how to visualize it is essentially addressed by purple and how helpful the technology is helping in increasing the comfort of mattresses.

Arnob C.
Star Rating: 2.5

What do you like best about the product?
The dashboard is informative and insightful and helped in monitoring revenue streams

What do you dislike about the product?
Support from purple team is not on the par, a bit good support and it will be better

What problems is the product solving and how is that benefiting you?
Not much, but mainly used for monitoring our various channels and cohorts

Verified User in Market Research
Star Rating: 3.5

What do you like best about the product?
coverage of the monitoring factors and touchpoints

What do you dislike about the product?
speed and accuracy can enhance the overall product

What problems is the product solving and how is that benefiting you?
capturing various touchpoints

Verified User in Restaurants
Star Rating: 1.5

What do you like best about the product?
I have not really been able to use the tool because it is very complex to understand how it works for our business.

What do you dislike about the product?
It is very expensive to get support or help to integrate our systems with Purple tools.

What problems is the product solving and how is that benefiting you?
To be able to provide wifi to our guests, so far we have not been able to solve any problems.

Steve S.
Star Rating: 0

What do you like best about the product?
Great for people who do this thing all the time, nightmare for those who don't. The support number is constantly engaged and the chat makes my fingers ache. I have very little time available for making changes, so when I do I just want to get it done. Purple use a whole bunch of definitions I just do not understand. When you make changes there is no way of seeing how this affects the customer login. There is no way of testing the changes. Recently I spent 4 hours in total on chat explaining with screen shots making said changes and I was still faced with seething customers whose attempts to login were going round in circles! When the customer logs in they receive an email but the email doesn't come through because they are not logged in! I had spent the previous mentioned 4 hours trying to solve that specific issue!! Now I'm seething!! You think covid gives you mental health issues then you haven't used Purple!!! Purple suites pros who look after large multi businesses, not for very busy mere mortals who have single access points. Now I have to start the whole hopeless customer support process again, depressed.

What do you dislike about the product?
Customer service, user definitions that only Purple understand, unable to test the system from a customers point of view, Chose a program thats easy to use and accessable customer support. You can always get through to sales but never to support.

Recommendations to others considering the product:
Trial Purple and see if you find it intuitive? Customer support?

What problems is the product solving and how is that benefiting you?
None, creating. Benefits of general customer logins make good emailing lists.

Verified User in Marketing and Advertising
Star Rating: 1.5

What do you like best about the product?
This software does what it is supposed to do, but in a complicated way.

What do you dislike about the product?
There is really no easy way to use this software. You have to know what you're doing and how to do it. Customer support is not great....

What problems is the product solving and how is that benefiting you?
This software has not really helped us to solve any new problems, and I feel there are better solutions.

Verified User in Consumer Goods
Star Rating: 4

What do you like best about the product?
Streamlined interface allows for quick and easy navigation

What do you dislike about the product?
Not as widely used as other platforms, but should be

Recommendations to others considering the product:
Thoroughly understand all the functions available to you, so nothing is left on the table

What problems is the product solving and how is that benefiting you?
Easy access to to an enhanced customer experience without the hassle of building from the ground up

Verified User in Transportation/Trucking/Railroad
Star Rating: 3

What do you like best about the product?
Purple does what we need them to do: providing a stable portal for our users to access the internet on the go. They do this well. The user interface of the portal is pleasant, and I appreciate having the flexibility to alter the user flow, send out microsurveys, and more. I look forward to working with my developers and UI team to improve our customer experience in the coming year.

What do you dislike about the product?
It's difficult to get specialized attention from Purple, even as a large enterprise. I find that most of my questions lead back to the same answer: "Contact our support team". As the point of contact for a large team suffering from consistent issues within the portal, this is an unsatisfactory answer and a major point of frustration. The portal makes it difficult to collect large batches of useful data, as downloads are miserably slow for large data sets.

Recommendations to others considering the product:
Purple is best utilized in organizations that are committed to providing quality WiFi to their guests. Purple is a good force multiplier, but won't be able to singlehandedly improve your WiFi system - nor should they be expected to.

What problems is the product solving and how is that benefiting you?
Purple offers a better user interface than our enterprise's previous WiFi manager, and our CSM is able to provide useful data insight on short notice. We are using the data collected by Purple to create a sharper image of our customers by following them throughout our extensive network. Despite not being a priority within my institution, Purple has allowed me to stay informed on our WiFi statistics and push for an overhaul of our WiFi on the hardware side, which has been a major pain point for customers and analysts alike. Until my organization is committed to truly maximizing the potential of our WiFi, there is a soft ceiling on the potential for our relationship with Purple.

Nicola C.
Star Rating: 5

What do you like best about the product?
The combination between the technology offering and the people you work with. There has been no difference between the attentive 'sales' team and the service since we've become a customer. We were able to conduct a proof of concept with clear objectives (that we surpassed) and were guided through a seamless and quick integration, which allows us to deliver an enhanced customer journey offering and a clear return on investment.

What do you dislike about the product?
We integrated directly with our CDP which required a little further understanding between both parties. It was brand new so we hit a few bumps along the way but working with people who really cared about achieving our goal showed what a great team we have to work with at Purple.

Recommendations to others considering the product:
Make sure you ask every question you want to get the most out of the fabulous consultants you work with. We really didn't think that it would be so quick and easy to integrate with our CDP but it was!

What problems is the product solving and how is that benefiting you?
We're able to identify 5% more customers who come through our stores - and this is just a starter. We can then set up automated communications to potential customers and convert them to orders, as well as being able to drill down into the analytics provided to us using the Purple WiFi suite to learn more about both our customers and prospects.

Bernardo M.
Star Rating: 4.5

What do you like best about the product?
What the brand values ​​most is the support of the supplier in order to grow and improve your metrics. Every time we have any questions to see how to improve our analysis we can receive a meeting with our agent and in an hour give us solutions for the future of the tool. You can always adapt to our times and constantly make webinars so that we follow good practices.

What do you dislike about the product?
We don't like to see the global context without thinking of smaller markets like ours where people's behavior is different from a tool like the one we have today.

Recommendations to others considering the product:
We recommend the use because each marketing campaign can be stronger with the use of data that is downloaded from the tool, you can gain good knowledge of the people who visit their branches.

What problems is the product solving and how is that benefiting you?
The problems that help us solve is the penetration of the tool and the amount of time people spend on it. Many times this helps us so that we can put more publicity.

Verified User in Restaurants
Star Rating: 4

What do you like best about the product?
Purple is always evolving its tools for the better of the costumer. Looking for more accurate data and working on its vizualization. The support group is always ready to help when troubleshooting or explaining its tools.

What do you dislike about the product?
At first i felt los in how to navigate the platform and through reporting, but through time new seminars have been happening and mos simple tools have been added, making the platform easier to use.

Recommendations to others considering the product:
It has a lot of tools that when executed well they make a difference in the user experience.

What problems is the product solving and how is that benefiting you?
Lead Generation, we had a hard time getting first party data. But this had helped us in many ways to capture leads and most importantly clean leads.

John B.
Star Rating: 5

What do you like best about the product?
Robust means of integrating data collected in WiFi registration with an overall digital ecosystem: analytics, advertising audience list population, advertising attribution reporting, and conversion optimization.

What do you dislike about the product?
The process for resetting your password is a touch cumbersome :)

What problems is the product solving and how is that benefiting you?
First - giving users an elegant means of accessing WiFI. Secondarily, but just as importantly - it gave us new avenues of advertising to those users, and lookalikes thereof.

Amit J.
Star Rating: 5

What do you like best about the product?
1) Cloud access helps to monitor from remote location 2) Simple Dashboard for laymen to understand 3) Data analytics is very good 4) 24-7 Support

What do you dislike about the product?
i don't think i would dislike purple ...

Recommendations to others considering the product:
Please use this Platform if you are in Hospitality Industries

What problems is the product solving and how is that benefiting you?
Managing wifi for guest has become very easy more and more customers coming for using free wifi

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Have been working with the team at Purple Wi-Fi for several months now and it's clear that it's well supported, with several new features released. The team are very proactive and regularly have follow up calls to try to ensure we have the best experience possible. The dashboard for managing the Wi-Fi is very flexiblle in terms of analytics/reporting and gives us some fantastic inghts.

What do you dislike about the product?
We'd like to have more flexibility when it comes to designing e-mail campaigns off the back of Wi-Fi signups. This also applies to splash pages, although they are a bit more customisable. The best solution would be the ability to upload our own HTML. Also, we would like to be able to download our weekly e-mail reports from the dashboard in the form of a PDF document. It would be great if we can get a monthly report in this format.

What problems is the product solving and how is that benefiting you?
Greater marketing to our Wi-Fi network. The ability to follow up with people using the Wi-Fi and suggest events/offers they might be interesting. The analytics also really helps us to know our audience better.

Verified User in Telecommunications
Star Rating: 4.5

What do you like best about the product?
Using the Purple WiFi portal is really simple with all its user friendly features. Purple have a development team which works hard to consistently find improvements to the portal, ensuring it stays ahead of the competition. There is now a feedback feature forum too which allows you to leave a request, the more people that agree with that request, the larger chance there is of Purple creating it. It gives users and partners some control of what they require on the portal. The company in general is also easy to work with. You are assigned an account manager, as well as working closely alongside employees in different areas of the business. We've managed to build a successful relationship with many Purple employees, to ensure we help each other when needed.

What do you dislike about the product?
During the server switch there was a long period of roughly a month where the portal was very slow at times, hindering our day to day activities. Such as providing training for our customers but when the portal doesn't work, it can make us look unprofessional. However, we're fully aware that those changes needed to happen and in fact it was partly due to the improvements being made on the portal, which of course we are happy about.

Recommendations to others considering the product:
Purple WiFi is a global leader in their marketplace, their provide an easy to use system which consistently has updated features. They listen to user advice to implement said features. The team behind Purple are also great to work with.

What problems is the product solving and how is that benefiting you?
We work closely to Purple WiFi to solve any issues with new/current customers. The portal allows in depth training/demonstrations to prospect potential customers. The team we work with at Purple are also always on hand to support with questions or meetings. Some features which solve popular problems are the TripAdvisor Review express in connectors, the email platform makes things easy for the end user, especially with all the automation options, and we are beginning to use the Logic Flow options more frequently as this solves many problems for business owners.

Bas V.
Star Rating: 5

What do you like best about the product?
The user friendly backoffice environment. And Purple offers more then only Guest WiFi like the marketing tool that comes with it. Also Purple gives us insights in the use of our venues.

What do you dislike about the product?
Some things you need to figure out yourself because some parts are not that good translated to our native language.

What problems is the product solving and how is that benefiting you?
We get insights in our customers by offering them free WiFi. Also we can reach out to them using the marketing tool that Purple offers.

Yalçın B.
Star Rating: 5

What do you like best about the product?
As a technical perspective easy to implement, and the analytics section on web UI of Purple. We can see the user details and determine our customer characteristics. In addition to all, we can easily compare the network usage of different locations.

What do you dislike about the product?
We found the e-shot feature is quite slow for our marketing purposes. At the initial process, we thought that e-shots are working like sending e-mails

Recommendations to others considering the product:
Sometimes we need more network related issues like configuring VPN when using Purple Hotspot and etc..

What problems is the product solving and how is that benefiting you?
We know our users better and we decide our road map in terms of the details which we get from purple's analytics platform.

Verified User in Broadcast Media
Star Rating: 5

What do you like best about the product?
It's true when they say the company of Purple WiFi are valuable. They provide wifi easily and they were the first company to create such a high demand for needing wifi in the work place for when we do presentations and need the connection in a place we normally don't have it

What do you dislike about the product?
I haven't had a bad experience yet to be able to explain my dislikes.

Recommendations to others considering the product:
It is well worth the time setting up accounts and using them. It will make presentations and more so much easier.

What problems is the product solving and how is that benefiting you?
It keeps track of data for me which then shows patterns and increases and decreases it makes that easier for me and the price is incredible

Bojan K.
Star Rating: 5

What do you like best about the product?
Purple solution is very simple to use and improves greatly Guest user WiFi experience

What do you dislike about the product?
Sometimes users are confused with too many options offered on the splash page

Recommendations to others considering the product:
First try it, you will soon see it is very simple to use and inexpensive compared to other products on the market. Provides great Guest WiFi experience for users, and their support is also super fast and efficient. Currently one of the best solutions out there

What problems is the product solving and how is that benefiting you?
POS locations need Guest WiFi and Purple has proven to be the best and most simple one to use. Cost is insignificant also, which is always a good thing

Keith G.
Star Rating: 5

What do you like best about the product?
The analytics is where Purple comes into its own - fantastic reporting and breakdown of data. The new portal is especially user friendly and helpful for setting up automated reporting

What do you dislike about the product?
Not easy to edit spalsh pages etc Portal can be slow at times.

What problems is the product solving and how is that benefiting you?
Fantastic Data analytics that we are sharing with internal and external shareholders. Safe family friendly filtering - great control of the system.

juan daniel p.
Star Rating: 5

What do you like best about the product?
I like it since it is very easy to use work in a comfortable and safe way. It is a multi functional program. It adapts to any kind of environment, whether in work or out of reach in remote places, purple wifi is very effective, constantly updated, Esexelente to work with clients and co-workers

What do you dislike about the product?
I can not find you how to store the data in my own database,

Recommendations to others considering the product:
I totally recommend it to take control and communication with your clients

What problems is the product solving and how is that benefiting you?
It is super easy to use and I can buy and sell for my clients

Verified User in Restaurants
Star Rating: 4.5

What do you like best about the product?
Purple Wifi is ideal for combining guest wifi and marketing. The customers get free Wifi and we have the possibility to send marketing material to the customers. We can also start short surveys to get to know the customer even better.

What do you dislike about the product?
The dashboard has too long loading times.

What problems is the product solving and how is that benefiting you?
Our customers now have the advantage of having Internet in our store. They can now use our app more conveniently.

Shane L.
Star Rating: 5

What do you like best about the product?
Able to generate details information of customers

What do you dislike about the product?
No able to generate Unique visitors on multiple venue

What problems is the product solving and how is that benefiting you?
We know who's login to our networks, their usage frequency, age group, most visited venue, and their interest

Bader A.
Star Rating: 3.5

What do you like best about the product?
Strong platform. Knowledgable support team.

What do you dislike about the product?
New Twilio approach is bad. The old SMS approach was much better. Twilio does not support all regions, and more expensive for Saudi and Middle East. Support response time is slow.

What problems is the product solving and how is that benefiting you?
Positive

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Purple provides a complete solution, it has almost all features and functionality that we could ask for. Their system is more mature than many of their competitors and things tend to work better.

What do you dislike about the product?
The user interface is not very intuitive. It takes a while to figure out how to accomplish what seems to be fairly simple tasks. There is a fairly steep learning curve. Also, the functionality in terms of design is more limited than I would like. This gap is closed some by the ability to use custom code, but this makes it more difficult to execute, requiring a programmer (although they did provide some templates to help get us going).

Recommendations to others considering the product:
It is expensive, but you get a lot. With more time using the product, I expect the UI issues to be not as important.

What problems is the product solving and how is that benefiting you?
Guest wifi, splash page builder, analytics, email campaigns.

Verified User in Restaurants
Star Rating: 5

What do you like best about the product?
Really easy to use very effective and reliable service.

What do you dislike about the product?
Nothing everthing is fine I havent any negatives

Recommendations to others considering the product:
yes so easy to start and use immediately

What problems is the product solving and how is that benefiting you?
data collect for my marketing

Verified User in Banking
Star Rating: 5

What do you like best about the product?
How i can see the dash board and quickly adjust the survey when needed.

What do you dislike about the product?
we cannnot save the data into our own data base.

Recommendations to others considering the product:
Try it! It will definitely solve your wifi Guest WIFI Solution.

What problems is the product solving and how is that benefiting you?
Understanding more what our clients need.

Verified User in Non-Profit Organization Management
Star Rating: 5

What do you like best about the product?
Love the user experience from the first day of use...

What do you dislike about the product?
No comment. Very satisfied. No issues have yet to come up

What problems is the product solving and how is that benefiting you?
Guest Wifi

Verified User in Hospitality
Star Rating: 5

What do you like best about the product?
The ability to capture guest emails is incredibly powerful and effective. I've never seen anything grow a database like Purple Wifi can.

What do you dislike about the product?
On the expensive side, but well worth it.

What problems is the product solving and how is that benefiting you?
Our clients need to grow their database and capture information from their guests, especially those who aren't transacting and providing an email through the transaction.

Verified User in International Trade and Development
Star Rating: 2.5

What do you like best about the product?
The easy interaction of people for free is what I like the best at Purple wifi.

What do you dislike about the product?
Meeting cheaters that use the easy interaction of purple wifdi is what I dislake the most at purple wifi.

What problems is the product solving and how is that benefiting you?
Instant chat, discussion lead to close deals more easily than in email messaging.

Verified User in Events Services
Star Rating: 3.5

What do you like best about the product?
Used the product to capture client information for marketing purposes

What do you dislike about the product?
Would block users for using internet access even after signing in

What problems is the product solving and how is that benefiting you?
None at this point, had to remove product

Thangaraja K.
Star Rating: 4.5

What do you like best about the product?
Making offline business more smart and feeding with Rich analytics. An optimal and most economic way to market to the customers. Always evolving with more technology.

What do you dislike about the product?
There is not much to dislike as such, but would have been more grateful had purple would have given same amount of significance in Marketing as it does to European and U.S.

What problems is the product solving and how is that benefiting you?
Customer's database and their behavior which is must to survive in business, is provided comprehensively by Purple AI

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Tripadvisor + NPS + Analytics + Multi office support

What do you dislike about the product?
expensive + no office in INdia + Integration charges are high

What problems is the product solving and how is that benefiting you?
Helps in increasing Footfall , Visibility ,