Duduza M.
Star Rating: 4

What do you like best about the product?
Sharpspring has given an additional in our digital marketing campaigns. Using the Sharpspring CRM has given us more visibility on the performance of our campaigns at a granular level, while assisting the sales team with lead management

What do you dislike about the product?
You need a bit of time to learn the platform, but once you master it, you'll see what a great tool it is.

What problems is the product solving and how is that benefiting you?
As a digital marketing agency sending leads which in turn be converted into sales to our clients is our priority, with the Sharpsring CRM we are now able to monitor the performance of each of our leads at a granular level and turn efforts into improving the quality of the leads. Our clients have experienced an average of 55% increase in revenue from digital campaigns although their marketing budget decreased by about 20% since we started using the Sharpspring CRM. As a result, our CBR Marketing agency has won an award for the best revenue-generating campaign in the 2021 National New Gen awards 2021.

Devon C.
Star Rating: 5

What do you like best about the product?
Sharpspring has created a vacuum in my business for the better. Marketing as a service only gets to its final stage once you have a powerful way to leverage the data in your client's businesses to their advantage. We could never do this for our clients until we found Sharpsring. They gave us an easy, straightforward and enjoyable way to offer automated marketing over and above our regular lead-generating offerings - all while making a positive dent in our cash flow from the additional licences we sell. In short - Zebrand is already greatly profiting financially from the experience, as are our clients.

What do you dislike about the product?
Having a few more APIs available out of the box would have been nice, but it has not altered our love for Sharpspring at all.

What problems is the product solving and how is that benefiting you?
We now get detailed information on all the points where our clients have interacted with our business. They've also added an entirely new way to upscale our offerings and bring these benefits to our client base - while improving our bottom line.

Matthew D.
Star Rating: 4.5

What do you like best about the product?
I particularly appreciate SharpSpring's approach to pricing and their commitment to helping their customers succeed. With a pay-as-you-grow model, businesses of all sizes can invest in their sophisticated platform at an affordable rate, while knowing they'll receive quality service no matter how much or how little they choose to spend. This not only demonstrates SharpSpring's commitment to making automation accessible to everyone, but also its investment in each customer's success beyond providing exceptional technology solutions.

What do you dislike about the product?
I find SharpSpring's pricing structure very appealing because of their commitment to providing comprehensive solutions at an affordable price. This allows mid-sized companies that may not have access to the large resources required for a full-featured automation platform à la other competitive options, to easily implement it into their workflow.

What problems is the product solving and how is that benefiting you?
I'm able to effectively grow my client base with SharpSpring, whether I manage it in-house or hire outside help.

Audra D.
Star Rating: 5

What do you like best about the product?
Once you send an email campaign, the reporting features give you just the right details. Constant Contact is so easy to integrate with our existing database software.

What do you dislike about the product?
The formatting system for a campaign is hard to understand at first without any previous experience. With practice and training and utilizing templates, it becomes much more manageable.

What problems is the product solving and how is that benefiting you?
Constant Contact helps our organization have personal yet professional emails. Utilizing the integration with our existing software, we have saved hours and hours on sending email campaigns. The people in our database have even taken notice of the higher quality and consistency of our emails.

Verified User in Building Materials
Star Rating: 4.5

What do you like best about the product?
The ease of use of the platform allows us to generate emails and marketing plans easily and quickly for the changing retail environment. We are able to quickly adapt our marketing strategy to allow for rapid announcements of new products and items that are pertinent to our clients and our customer base.

What do you dislike about the product?
The major downside to the platform is the access to premium pictures. The program is costly enough without having to pay for additional pictures at $5 each to have the ability to assemble a professional appearing e-mail or newsletter. The plans should cover the premium pictures and some of the additional features.

What problems is the product solving and how is that benefiting you?
It is allowing our business to reach current and new customers and alert them to business updates, changes, and additions, as well as new inventory and stock available.

Jennifer F.
Star Rating: 3.5

What do you like best about the product?
It is intuitive, easy to use, and has many nice pre-formatted templates to choose from.

What do you dislike about the product?
It glitches fairly frequently, causing unsaved work to be lost. So, I have to remember to save every few minutes to avoid this risk.

What problems is the product solving and how is that benefiting you?
It allows me to quickly and easily design attention-grabbing emails and reach my customers effectively.

Zachary F.
Star Rating: 5

What do you like best about the product?
Makes keeping up with leads, and contacts very easy. I like the RSPV function for events.

What do you dislike about the product?
Not been able to set up automated texting yet. Need to get some assistance or training on that service.

What problems is the product solving and how is that benefiting you?
Email blasts and email campaigns. Removing invalid emails and tracing who opened the emails.

Philip K.
Star Rating: 4

What do you like best about the product?
Excellent campaign automation - for example, automatically sending emails and adding people to lists based on actions they take. Good lead gen forms, simple set-up. Good media center ability to create trackable links for resources so you can know whenever a lead views it.

What do you dislike about the product?
Landing page builder is bad. Virtually unusable, we build our own landing pages directly on our own website. Email designing / builder is a little difficult and not always intuitive. The ads management tool is a bit clunky.

What problems is the product solving and how is that benefiting you?
Forms and granular contact fields help with segmentation, which improves our marketing to audience subsets to improve our advertising ROI.

Sam B.
Star Rating: 4.5

What do you like best about the product?
This software has made our approach to email marketing reach an entirely new level.

What do you dislike about the product?
I don't find anything that I dislike about this platform and software.

What problems is the product solving and how is that benefiting you?
This software is allowing us to segment our customer base and send focused advertising to them.

Grant E.
Star Rating: 4.5

What do you like best about the product?
I love how easy and intuitive SharpSpring is to use. The automated mailing list management makes it a breeze for our organisation and our clients' marketing departments to send out mass emails quickly. I'm also impressed with the advanced features, such as the ability to enter HTML code and custom fields, and the ability to view engagement scores to accurately identify true followers. Clearly collected campaign data also allows us to gain insight into email delivery performance and user engagement in applications such as remarketing plans! And let's not forget the ever-helpful customer service team who are always on hand to help when needed - making Sharpspring a truly unique package!

What do you dislike about the product?
Whilst SharpSpring is generally effective, there are several aspects that many clients have expressed dissatisfaction with. Reports can lack depth and detail, making it difficult to draw meaningful insights from the data. In addition, the lack of queries based on custom field values limits the ability to perform granular analysis. These issues call into question SharpSpring's effectiveness as an analytics platform and need to be addressed for satisfactory performance.

What problems is the product solving and how is that benefiting you?
SharpSpring has provided me with an incredibly powerful suite of solutions that give us amazing insight into our site's traffic and prospects. I'm able to quickly respond to online visitors with the most effective approach each time, dramatically improving my response rate - something we weren't able to do before.

Doug S.
Star Rating: 4

What do you like best about the product?
Great product that provides me with insight into my customers interests

What do you dislike about the product?
Unfortunately product only interfaces with one Shopify store. I have mutiple stores, so i had to get multiple CC accounts

What problems is the product solving and how is that benefiting you?
Single dashboard into customer behavior

paula y.
Star Rating: 4

What do you like best about the product?
its very simple - I hate reading "how-to" so I try to figure it out prior to going to a video and usually can

What do you dislike about the product?
sometimes I want the art o do more than it can

What problems is the product solving and how is that benefiting you?
i think loading emails should be easier

Taylor R.
Star Rating: 4

What do you like best about the product?
It's been a good introduction for our small business to track leads and their interactions on our website. The built-in email platform, while a little clunky to design, is well integrated in terms of tracking interactions.

What do you dislike about the product?
Custom reporting needs more development, especially if you're relying on this for attribution metrics. It would be very useful to look at these high level reports (such as a donut chart of # of opportunities tied to campaign) - and actually be able to click into the data for more information. Things can be cross-referenced in the system, of course, but that feels outdated by today's standards.

What problems is the product solving and how is that benefiting you?
This is the first CRM platform I've implemented and managed. SharpSpring has been a good, value-based solution for us. It will be some time before I outgrow it, and has been instrumental in tracking marketing metrics and sales pipeline for our <100 person company.

Eduardo V.
Star Rating: 4.5

What do you like best about the product?
SharpSpring offers great value for money in the Inbound category. The main advantage is price in comparison to other options. The tool is pretty complete in functions and well organized. Support is superb.

What do you dislike about the product?
Usability could be better when building landing pages or emails, although you can get decent results pretty quickly. Some funtions such as the social calendar are still very unmature. Nonetheless they offer good support and constant improvement.

What problems is the product solving and how is that benefiting you?
SharpSpring makes it possible to easily create inbound user flows with automations: from landing pages with custom forms, emails and sales pipelines. It has allowed our clients to gain new leads, not only the ones from the contact forms.

Karlee M.
Star Rating: 5

What do you like best about the product?
I appreciate the one on one training and help you receive when you become a new or returning user with Sharp Spring. Very helpful

What do you dislike about the product?
No complaints. If something isn't working I am always guided to a solution.

What problems is the product solving and how is that benefiting you?
Helping us generate more solid users for our website. Helping us determine leads better and make quality customer relationships through our subscriber contacts.

Marcos Y.
Star Rating: 5

What do you like best about the product?
The best feature is that it has a native connection with most of the common tools...A very complete tool to control all your Digital Marketing and the relationship with your customers. Sales modules, marketing, reports, landing pages, forms and a lot of resources at your disposal. It should be a must in your company!

What do you dislike about the product?
They are very strict about the quality of your database and sometimes require you to talk to their compliance department to confirm that you are doing things right...

What problems is the product solving and how is that benefiting you?
Email Marketing with "friendly user" templates. Easy way to analyze and to have results of everything with the reporting area. Superb customer service. Easy connectivity with all the tools that you already use it...

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
I really enjoy the customer service team at SharpSpring. They are very quick to respond to my questions & ensure I have reached a solution before closing out my tickets. I always receive detailed answers from their team which help me solve things more quickly.

What do you dislike about the product?
I would like to see more fonts added to their platform. Right now, the email tool only has a select number of fonts. I would love to see more variety to enhance my marketing content!

What problems is the product solving and how is that benefiting you?
My biggest problem was connecting fields with one of my clients. I wasn't sure why they were not connected properly to begin with. SS support team walked me through the entire process from start to finish until everything was connected & working correctly!

Alvaro P.
Star Rating: 5

What do you like best about the product?
I really like Sharpspring because it has powerful tools that allow your agency, and at the end, your clients, to develop an inbound marketing strategy for a very competitive fee.

What do you dislike about the product?
I think they have some work to do for example in the Social Media module, or some native integrations or little details that will bring it to the top of the automation tools.

What problems is the product solving and how is that benefiting you?
It is very useful for small and medium businesses that don't want to pay much more for a marketing automation tool, without leaving aside a powerful CRM, marketing automations, landing pages, chatbots...

Mike O.
Star Rating: 2.5

What do you like best about the product?
Lot's of features - Truly too much for most people

What do you dislike about the product?
Email templates are a little particular and their most recent billing changes are clunky at best. Since the sell-out to Constant Contact, pricing has gone up considerably and the value has gone down.

Recommendations to others considering the product:
If you are looking at Hubspot, Infusionsoft (Keap), etc, get a live demo of Sharpspring - the value is much greater than either of these (I've work with both). When running the numbers between Sharpspring & say, an email marketing system like MailChimp or Constant Contact, I feel one is much better off running with Sharpspring as you get so much more for the buck.

What problems is the product solving and how is that benefiting you?
As an agency, we're now kind of stuck with SharpSpring because we have clients signed up for the service and with the recent price increases (about 20%) we about break even - Not worth the work involved to support the software.

Andrea N.
Star Rating: 4.5

What do you like best about the product?
SharpSpring integrates well with Salesforce, which is key to our Marketing team being able to support our Sales team. We now have insight into where our leads come from and how they engage with our content - something we never knew before! Life of the Lead is our favourite feature because it gives our Account Managers context when engaging with a lead. We have more lead generators on our website (like a chatbot, free trial request, and opt-in forms) that we never had before. We also have access to more powerful (and easier!) reporting, which makes month-end reporting cycles more enjoyable.

What do you dislike about the product?
There is a lot to learn but the onboarding process helped to ensure we had the support we needed from both a strategic and technical perspective. We've had some technical issues with not being able to use emojis for social posts and with not receiving email notifications for some workflows. The technical support team was very helpful, but unfortunately, there are still some outstanding tickets.

Recommendations to others considering the product:
Ensure you have at least two superusers (or administrators) who receive the onboarding training.

What problems is the product solving and how is that benefiting you?
Thanks to SharpSpring, we have been able to better align our sales and marketing efforts and automate many of our manual marketing processes. SharpSpring has helped us mature our marketing processes by being more strategic with campaigns and segmenting our list to be more targeted and personalized in our messaging. Instead of using multiple tools that don't talk to each other, we have one integrated tool that supports our marketing and sales teams.

Erick C.
Star Rating: 5

What do you like best about the product?
I like that it integrates with social networks and with other programs that we already used previously as mailchimp, zoho crm and all google applications. It is also a very user friendly tool and its reminders make sure you don't overlook any activity. The management of sales opportunities is very easy to visualize, allowing me to see all the funnels I have in each sale, so I can solve it.

What do you dislike about the product?
I was trying to create a landing page for our new promotions and it was quite a chore to do, due to the fact that there are many processes with many useless specifications that hinder the creation. In addition to its unattractive and not very customizable templates, which made my experience more chaotic. In the end I preferred to use another program for this task.

What problems is the product solving and how is that benefiting you?
We use this tool in the marketing department to perform daily activities in a faster and more automated way, such as sending emails to our customers, sending mass mailings for email marketing campaigns. It also allows us to perform other marketing strategies such as creating and optimizing blogs, and to know the data of our web pages, such as the amount of traffic coming in, etc.

Alba M.
Star Rating: 4.5

What do you like best about the product?
It's a very complete tool. It allows us to provide 360º solutions to any of our clients.

What do you dislike about the product?
The usability could be improved, optimizing the steps to create certain flows and in the case of landings coming from created templates.

What problems is the product solving and how is that benefiting you?
Makes it much easier to create flows for lead collection

Rene S.
Star Rating: 5

What do you like best about the product?
We have implemented SharpSpring for our clients and are using it ourselves for Marketing Automation, emailmarketing and social media marketing. Our clients are very pleased for the way we create leads for them. SharpSpring gives a lot of insight in the way leads are generated and we use the automation tool also for cross selling and stay in touch with existing customers. Before SharpSpring we looked in to both HubSpot and Infusionsoft but SharpSpring is the best solution for us. Worth every penny and more.

What do you dislike about the product?
Social media monitoring could be better. For the rest is this a top product.

Recommendations to others considering the product:
Before SharpSpring we looked in to both HubSpot and Infusionsoft but SharpSpring is the best solution for us. Worth every penny and more.

What problems is the product solving and how is that benefiting you?
SharpSpring is best for clients who want to generate lots of leads and convert them to clients. If you look for a complete solution for marketing automation, social media, emailmarketing, Google Ads and a CRM, this is the go to solution.

Shawn C.
Star Rating: 5

What do you like best about the product?
I started using Sharpspring when it first came out and was a Silver Level Partner eventually my company was a Gold Level Partner, and my favorite part was the API

What do you dislike about the product?
Some of the newer features that made my custom code useless kinda sucked because I couldn't sell the same code to multiple clients

What problems is the product solving and how is that benefiting you?
Sharpspring is a great customer relations management system, which allows you to track the customer and once they fill in a form you can use JS or PHP to really track the customer

Verified User in Marketing and Advertising
Star Rating: 0

What do you like best about the product?
Live support was a blessing - their team is very good at answering questions

What do you dislike about the product?
Email and landing page builder is terrible. SS is very contact-based - most b2b operate by account basis not by contact basis.

What problems is the product solving and how is that benefiting you?
Contact management, lead generation, account pipeline tracking

Laura B.
Star Rating: 1

What do you like best about the product?
Initially, it was a good fit for my agency because it had reseller accounts, and I could put my clients on it. We liked that initially, even though it was a little clunky to use, we could get it to do what we needed for CRM, email, and automation for our clients.

What do you dislike about the product?
As we got several years into using it, the less intuitive parts of the system were not working well for us or our clients, and we started to look elsewhere for the money we were spending on it.

Recommendations to others considering the product:
It's a fine platform, however I might consider alternatives now that so many exist.

What problems is the product solving and how is that benefiting you?
It was a good initial alternative to Hubspot and Keap, due to pricing and nearly equivalent features. As time went on though, we felt that the platform we eventually moved to (Active Campaign) had surpassed it in capability and ease of use.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
The SharpSpring platform is robust, with functionality comparable to the leading Enterprise MA platforms. But it also includes strong logic and allows data to be brought in from outside the platform.

What do you dislike about the product?
There are a few features that I think could be more plug-and-play.

What problems is the product solving and how is that benefiting you?
They're improving reporting and, from what I understand, also some functionality around the CRM.

Jasmin T.
Star Rating: 5

What do you like best about the product?
We have been using SharpSpring for several years and we are still very satisfied with the platform. Best Quality Price for : Track Visitors, Create Automation Campaign, Track Leads, Track Opportunites and create Sales Report! In addition, in the last year the support has become super fast and efficient! I have used a dozen CRM and it is really the best The platform evolves every month!

What do you dislike about the product?
The only little thing I like less (and I know SharpSpring is working on improving this) is the email campaigns. It is not as beautiful and effective as other CRM

What problems is the product solving and how is that benefiting you?
It's much easier to see life of lead of a visitor. I love that we are able to track our email into the CRM so we don't have to copy / past all communications. That's a really nice feature!

Johan B.
Star Rating: 5

What do you like best about the product?
The platform is powerful and easy to use. It includes everything you need to build modern inbound marketing solutions that converts anonymous visitors into warm leads and buying customers. Also important to mention is that the platform is continualy developped and that the SharpSpring support is both fast and very service minded.

What do you dislike about the product?
Visitor ID data for Europe need to be improved.

What problems is the product solving and how is that benefiting you?
The platform is a perfect tool if you want to build nice looking forms to convert visitors and nurture them into warm leads for your sales reps. The platform also includes an easy to use CRM system fully integrated with the marketing module. This integration is both powerful and valuable and simplifies for both the Sales and Marketing department.

Charlie V.
Star Rating: 5

What do you like best about the product?
The most helpful component of SharpSpring is the ability to load all of your marketing media in the platform, including digital ads, and gain granular lead scoring capability. Our ability to track unique users from website to social content to YouTube channel and email click-through gives us deeper insight into our prospects' interests.

What do you dislike about the product?
The least appealing part of SharpSpring is its email builder. Design options are somewhat limited, though I expect changes soon due to their acquisition by Constant Contact.

What problems is the product solving and how is that benefiting you?
SharpSpring is at the center of our marketing, prospecting and business development efforts. Tracking media and salespeople is essential to know what is working and what needs some fine tuning.

Tracey H.
Star Rating: 5

What do you like best about the product?
All the different functions and opportunities. All the support that Sharp Spring makes available, whether it is in a Virtual Classroom, a Chat, with articles or through email. They are available at all times and will take the time to walk you through a problem or offer suggestions on how to better approach an idea.

What do you dislike about the product?
I'm new to the platform so this may just be new user issues, but some of the editing takes more time than I would like.

Recommendations to others considering the product:
I would recommend that if you are going to use the Sharp Spring Platform, take the Virtual Classes. They are a huge help in understanding how all the platform pieces fit together and how you can make them work for your business.

What problems is the product solving and how is that benefiting you?
Through the Campaign building capabilities we have been able to reach and track the interests of all of our leads. This enables us to communicate with them on the topics and products that interest them the most, instead of simply cold calling we now have subject matter to discuss.

Sangeeta K.
Star Rating: 4

What do you like best about the product?
It integrates emails with CRM. This platform ensures that marketing and sales can have an integrated approach. Though it can be integrated with several tools we use it as stand-alone.

What do you dislike about the product?
There is a learning curve. The interface is complex. Once you get a hold of it then it's easy to navigate. If they could make the interface less complex this software would totally rock.

Recommendations to others considering the product:
It takes time to understand the features and interface. It has a learning curve but once you get hold of it the features are impressive for small businesses.

What problems is the product solving and how is that benefiting you?
We have reporting problems and SharpSpring is trying to resolve them. It has a good support system that responds instantly. The lead score feature helps us identify hot leads.

Jeff G.
Star Rating: 0.5

What do you like best about the product?
I will say that SharpSpring's customer service is amazing. I had to make 148 help tickets and had a pleasant conversation with every single rep I encountered.

What do you dislike about the product?
The platform has email delivery problems and lacks key components that make it effective. Essentially we found it to be more efficient to go back to our old marketing stack. I had to call for help because the system wasn't intuitive...I soon became an expert at finding work arounds to the platform's limitations. Of course that took 148 help tickets.

Recommendations to others considering the product:
Don't consider SharpSpring, you're just wasting your money.

What problems is the product solving and how is that benefiting you?
I'm no longer using SharpSpring because it doesn't solve problems...it actually creates them. I attempted to streamline our marketing stack using them. This would have allowed us to have all things related to CRM and Marketing Automation under one roof. That is what we were told upon purchasing the product. What we got was a marketing automation platform with a CRM component with limited functionality. The benefits? The benefits we realized was that we lost $250,000.00 and had to fire 3 people. We also lost our biggest client. Basically...go with Hubspot, Marketo, or any other service. If you go with SharpSpring, you're wasting your money.

Ramsay L.
Star Rating: 4.5

What do you like best about the product?
One of the things I like the most about SharpSpring is its email generator, it is one of the most robust and easy-to-use email generators out there. Moreover, the interface of this software is nice and easy to navigate. Within my organization, it has been instrumental in allowing me to automate marketing processes, open a new communication opportunity through email, get campaign information and email statistics and much more.

What do you dislike about the product?
I find email automation to be useful but also very difficult to set up; other than that there is nothing I don't like about this software.

Recommendations to others considering the product:
It is a great marketing alternative, especially for small and medium businesses; it is robust, easy to use, has an easy-to-understand interface and has useful features that make life easier for teams while bringing them closer to customers. Highly recommended.

What problems is the product solving and how is that benefiting you?
SharpSpring has many automation and tracking capabilities that have made our lives much easier. On the one hand, there is the marketing process automation that with practice become easier to set up and save a significant amount of time and energy; we also have a very easy to use email generator and email statistics that allow us to have more accurate overviews of open and click-through rates; on the other hand, we also have the contact manager that is customizable and is of great help for sales teams, customer success, among others.

Paul V.
Star Rating: 4.5

What do you like best about the product?
It does so much stuff! And they are always coming out with new features. Just last week they introduced website chat tools. We can get rid of another software and it'll be more integrated than ever. It really seems like they're working hard on making their system better all the time. It's deeply feature rich and allows us to customize so many things.

What do you dislike about the product?
A bit overwhelming and sometimes there are some buggy things or dumb things. But they seem pretty responsive to fix them. We had to use Zapier to get some of the integrations working with Acuity Scheduling and our website. There aren't as many integrations as HubSpot for example. We do wish there were more integrations so we don't need to use Zapier as much

Recommendations to others considering the product:
It's better value than Hubspot and getting better all the time too. They were more flexible with the terms which was nice because it's a bit nerve racking to pay for an entire year at once when you aren't certain that you'll love the system.

What problems is the product solving and how is that benefiting you?
Much better handle on all our inbound leads, funnel, and opportunities. Making our customer experience better. We are shortening our sales cycle and closing more deals with the same people.

Verified User in Education Management
Star Rating: 4

What do you like best about the product?
The part of SharpSpring that I like best is the support. I am someone who likes to learn things through trial and error, and this can lead to many questions. The SharpSpring support team has been extremely helpful in providing useful and efficient responses to all of my outreach.

What do you dislike about the product?
One thing I think SharpSpring could improve on is its email builder. There are many very helpful capabilities in the builder, but that is where I have encountered most of my issues. Things like formatting limitations and minor quality of life issues.

What problems is the product solving and how is that benefiting you?
The main problem that SharpSpring is solving for our team is standardizing our workflow and tracking. We do not have a typical sales outreach model, but SharpSpring will allow us to properly track and assign tasks to our team members.

Verified User in Marketing and Advertising
Star Rating: 0.5

What do you like best about the product?
Good pipeline visualizer and relatively easy-to-use sales CRM. That's where the good ends.

What do you dislike about the product?
Where to start.... - Nonsensical automation logic. Makes you jump through hoops to do the simplest things like if/then logic. - Broken attribution. - Frequent spam and deliverability issues. 10-20% higher bounce rate with the same list when ran on Sharpspring vs ActiveCampaign and Mailchimp. - Absolutely useless customer support that knows less about that platform than the average power user.

What problems is the product solving and how is that benefiting you?
It was meant to be an intro CRM/marketing automation platform for our clients and ended up being a huge mistake.

Nathan N.
Star Rating: 0

What do you like best about the product?
It's cheaper than most platforms but at a cost of functionality

What do you dislike about the product?
Very lack lustered in terms of functionality and API usage.

What problems is the product solving and how is that benefiting you?
CRM, Email Marketing, Automation, Lead Gen.

Vinícius I.
Star Rating: 4.5

What do you like best about the product?
The integration between Marketing & Sales and several automation of emails, landing pages and task.

What do you dislike about the product?
Lack of Whatsapp integration and easy and simple dashboards with big numbers.

What problems is the product solving and how is that benefiting you?
Sales Workflows, marketing automation, lead scoring, Data base segmentation.

Jurgen T.
Star Rating: 5

What do you like best about the product?
I love using the email marketing capabilities of Sharpspring and love how easy it is to build emailers and landing pages.

What do you dislike about the product?
The learning curve of using the platform is a bit steeper than competitor products but Sharpspring is more extensive in capabilities!

What problems is the product solving and how is that benefiting you?
The ability to track and convert leads has increased our ROI and allowed us to capture more leads that used to fall out in the middle of the funnel.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
SharpSpring is a marketing and sales platform on which marketing and sales can plan, execute and evaluate all of their actions. It is a highly user-friendly platform. Easy to work with! And that is exactly its main USP. Next to a lot of easy to use functions, like social media, retargeting etc

What do you dislike about the product?
No dislikes. SharpSpring has been redeveloped on a different platform to make future developments possible and easier to create. The feature request option is helping to bring in the customer requirements

What problems is the product solving and how is that benefiting you?
-One application instead of using many like hootsuite, google analytics, mailchimp, crm etc. - complete overview of marketing and sales. Easy to manage - Clear ROI on marketing and campaigns

Wayne I.
Star Rating: 5

What do you like best about the product?
My favorite feature with SharpSpring is the "Life if the Lead" feature. It allows me to see every interaction That my prospect has with my firm.

What do you dislike about the product?
I'd like to see SharpSpring include a mobile version for non-Apple users

What problems is the product solving and how is that benefiting you?
Currently, SharpSpring is helping us to close a couple of deals.

Randy F.
Star Rating: 5

What do you like best about the product?
What we have enjoyed most about SharpSpring is that it offers comparable functionality of higher-end systems on the market, but for far less cost. The support is excellent and the fact that they are agency-centric has been a huge plus!

What do you dislike about the product?
We haven't experienced anything negative in working with SharpSpring and their technology over the past 4-5 years. It has been a great fit for our agency and our clients.

What problems is the product solving and how is that benefiting you?
We needed a robust marketing automation tool for all our clients that is affordable, flexible, and continually improving. SharpSpring delivers on these needs.

Jessica G.
Star Rating: 4

What do you like best about the product?
One of the things I like most about this CRM is how highly customizable it is. It's potential to allow me to more adequately and efficiently manage our lead database and better partner with customers. SharpSpring is incredibly easy to use, so very little training is needed, and it's also great for advertising, email usage, customer tracking, contact pages, marketing task automation, and much more within the same environment. It's fantastic.

What do you dislike about the product?
What I liked least about SharpSpring is that their landing page builder is pretty basic, and the email design lacks a bit of consistency.

Recommendations to others considering the product:
SharpSpring is an excellent alternative to automate marketing for small and medium businesses. It integrates many basic and advanced features needed to ensure the most encouraging results in business management for the market. It has an excellent customer support team. Recommended.

What problems is the product solving and how is that benefiting you?
SharpSping has made our daily lives easier by handling many processes related to advertising, marketing, and CRM much easier and faster than before. It has helped us devise good strategies to attract leads, market, expand our brand reach and solve sales funnel problems.

Rafael E.
Star Rating: 5

What do you like best about the product?
Looking all around the market, you will find sharpspring, with a slightly different business model that can make some eye turn but after you understand you will love it. The fact that you can buy directly from agencies that know the product and already know your objectives and product, is brilliant since no one will understand more your client than their selves and you that is emerging on his market, some platform forces you to buy their onboarding package that in the end, you don't leave with much. A platform with that many features on the begging can be a little overwhelming, but with time, you understand the reason for each feature. I use them for lead management, campaign, sales pipeline, and don't feel that i am using their potential 100% already

What do you dislike about the product?
the learning curve needed for the platform, all platform have their learning curve, but once you pass it, this service is awesome!

What problems is the product solving and how is that benefiting you?
They help me understand where my leads are coming from, which campaign is been effective, with those leads are buying and how my commercial team is dealing with the leads and opportunities, and just by this month, we started to make our customer journey into the platform so we have also our CS on board.

Verified User in Marketing and Advertising
Star Rating: 3.5

What do you like best about the product?
Ease of use can move around quickly with a bit of coding experience.

What do you dislike about the product?
has some limitations when it comes to dynamic templates.

What problems is the product solving and how is that benefiting you?
Can build workflows, emails, landing pages, forms and more.

Pedro G.
Star Rating: 5

What do you like best about the product?
One of the best CRM I've ever used. Very complete! With this tool, our work possibilities increase a lot. Its versatility of functions can give a significant optimization in work, both in sales and in marketing. There are numerous possibilities for integration and functionality. Looking at the value alone may seem expensive, but when we learn all the features, that price gets low.

What do you dislike about the product?
Like any program with millions of possibilities, we face the big problem of starting to configure and operate. It isn't the most intuitive program globally, but once you get past that barrier, I can't see that the platform leaves anything to be desired.

Recommendations to others considering the product:
Platform with low cost and meets everything that is proposed.

What problems is the product solving and how is that benefiting you?
Currently, sharpspring helps us a lot with marketing automation, lead organization, and sales planning. Now, it has been an essential instrument for the execution of our clients' tasks.

Thomas V.
Star Rating: 5

What do you like best about the product?
I really like the live feed to see who is interacting with our website, quotes, or emails sent. I cannot tell you how many times I have noticed that a prospect is engaging with our content and call him. By calling him at that moment, I know he is available and actually thinking about our solution. We get a good laugh that I called coincidentally when he was reviewing the quote or our website.

What do you dislike about the product?
There is a bit of a learning curve in captelizing on all of SharpSpring's capabilities; however, they have a tremendous support system that makes it as easy as possible.

What problems is the product solving and how is that benefiting you?
SharpSpring allows us to continually drip on our prospects as they engage with our content. We have three distinct marking verticles, and it allows us to tailor our individual content for each verticle. In addition with have the ability to trach opportunities and and revenue back to particular marketing campaigns. This allows us to focus our effort and spending on the resources that return the most revenue.

Kosta K.
Star Rating: 3.5

What do you like best about the product?
SharpSpring offers a lot of features such as marketing automation and reporting that make my job a lot easier. Their customer support is very helpful as well.

What do you dislike about the product?
There are some features I would like to see in the future, such as creating parent accounts tied to child accounts to help with tracking and organiziation. Also, I would like to see even more dynamic capabilities as well as dashboards.

What problems is the product solving and how is that benefiting you?
I can track the performance of various types of campaigns and get insight into our email performance. One benefit is how Sharpspring automatically does not send emails to those with low engagement scores to help protect our email deliverability.

Garrett B.
Star Rating: 4

What do you like best about the product?
Speedy responses from the support team and a easily navigable interface.

What do you dislike about the product?
Lacks account-focused features, everything is Contact or Opportunity based when it comes to reporting.

What problems is the product solving and how is that benefiting you?
It's helped us organize our client information so that we're better able to track outgoing communication. The website tracking and campaign insight reporting has been invaluable to our marketing efforts as well.

Cleiton S.
Star Rating: 4

What do you like best about the product?
I like the easy way to register our negotiations and the easy way to add fields relatives to this negotiations

What do you dislike about the product?
I wish we could take the personalized fields to fill some standard documents in word

Recommendations to others considering the product:
Customize the fields so that they record important points of your negotiations

What problems is the product solving and how is that benefiting you?
we solved the sales team organization about which negotiations needs attention.

George S.
Star Rating: 5

What do you like best about the product?
The objective of Matrix Marketing Group is to help customers achieve their goals and we believe that we have achieved that with SharpSpring's CRM and Marketing Automation platform. The system has many features that Matrix Marketing Group's team find useful and beneficial for customers: - Flexibility - Understanding customer needs - Insightful analysis - Unique customization options - They offer the option of an all in one solution - 1/10th the cost of the other top marketing automation software on the market

What do you dislike about the product?
Although it works with Shopify's ecommerce platform its roots are not deep here.

What problems is the product solving and how is that benefiting you?
Matrix Marketing Group has been implementing CRM and marketing automation systems since the mid-90s. Matrix Marketing Group's Ultimate CRM review is based on the following to review SharpSpring implementation successes. The objective of Matrix Marketing Group is to help customers achieve their goals, and we believe that we have achieved that with SharpSpring's CRM and Marketing Automation platform. With proven results with Matrix Marketing Group and SharpSpring: (1) 1,051% increase in organic sessions, (2) 168% Increase in Marketing Qualified Leads (MQL), and (3) Over 291% Increase in Sales Qualified Leads (SQL) The SharpSpring CRM system is much more cost-effective for businesses that are looking to save money. Customers can have a customized experience with Matrix Marketing Group because the company offers unique customization options. Matrix Marketing Group believes that SharpSpring's CRM and Marketing Automation platform is easy to use, enabling customers to use the system easily. "Overall, we believe that SharpSpring's CRM and Marketing Automation platform is an efficient way for customers to be able to have better insight into their sales funnel and improve it," said George Schildge, Managing Director.

Peter R.
Star Rating: 5

What do you like best about the product?
Sharpspring offers a complete product . It has a very good interface to work with, perfect dashboard and great learning material. Their certification was very thorough and offered in nice bundles so me and my team could learn in a good pace. The onboarding process was done very well and very personal. Even now they are always available through chat or online ticketing..

What do you dislike about the product?
It would be perfect if they would include all social media channels - they do not right now but their API works great with ZAPIER etc for third parties. Further more there is nothing to dislike.

What problems is the product solving and how is that benefiting you?
Setting up sales funnels for clients - for their prospects and clients. Making better forms and landing pages. Measurement is awesome. We realized growth for our clients so also growth for us as an agency. Because they use one database instead of a lot of databases clients get excited that they will see the full picture in one dashboard instead of combining multiple reports which is a lot of work.

Gabrielle D.
Star Rating: 5

What do you like best about the product?
I love the marketing mailing functionality, how it ties in with our incoming contacts and makes automation of nurtures and sequences a breeze.

What do you dislike about the product?
The global search goes down about once every month or two for at least a day.... at least their support responds to the emails quick though!

Recommendations to others considering the product:
If you are looking for excellent automation and more of a lightweight CRM, good for a smaller team, SharpSpring is a great fit.

What problems is the product solving and how is that benefiting you?
I came in to a pre-existing SS setup. I did take abit of initiative to expand on our use of it, and create some additional automations based about tags and other triggers, which my company hadn't previously been doing. It's amazing to be able to customize the emails so uniquely with a few targeted triggers.

Christine K.
Star Rating: 4.5

What do you like best about the product?
The most helpful thing about SharpSpring is the Life of a Lead Feature. This feature helps me see how engaged or unengaged the prospect or client is with my Smart Mails, Videos and forms that I send out via SharpSpring. The upside of Using SharpSpring is the funtionality. I use this system to keep all of my prospect / client information in one place. From contact information to notes about our phone conversations, it is easy to go back and review. We run our marketing campaigns through this system and it has never been easier. If I come across something I am not sure how to do, they offer Help Docs, Live Chats and Virtual Classrooms to help me work through it.

What do you dislike about the product?
The least favorite thing about SharpSpring is as a sales rep I don't have all of the access that my managers have, so when we send out a campaign, I have to write a list of who I put into that campaign or ask them to pull up a list for me afterward so I can follow up with those contacts.

Recommendations to others considering the product:
If you want a system that someone can use for a CRM or Marketing Platform, this system is for you! Easy to use and helpful help along the way.

What problems is the product solving and how is that benefiting you?
For me, ShaprSpring is keeping me organized and on task. You can set tasks to remind you to follow up with contacts. Also, I can see if I sent a specific Smart Mail to a connection, so I don't accidentally send it to them more than once. It also tells me if they opened my Smart Mail and clicked on any links within that Smart Mail.

Khurram I.
Star Rating: 4

What do you like best about the product?
It allows us to train our Salespeople about our new range of products and solutions. It allows us to share thought leadership with our audience, bringing them up to speed with the best practices and the challenges we; 're solving for them

What do you dislike about the product?
- The time selection feature is not friendly at all in SharpSpring - Better UI to search and track logs -Connectors compatibility issues -File Integrity Monitoring

What problems is the product solving and how is that benefiting you?
It's much easier to see the life of lead of a visitor. I love that we can track our email into the CRM so we don't have to copy/paste all communications. That's a nice feature.

Laerte J.
Star Rating: 5

What do you like best about the product?
I think sharpspring is very complete and help our organization to do marketing automation and sales in only one software with every information integrated and tracked. I highly recommend to all organizations who need a good sales CRM and marketing automation.

What do you dislike about the product?
The landing page creation tool is not very easy to use, and demands some time do learn because It has a lot of functionalities, but when you do, it turns very useful.

What problems is the product solving and how is that benefiting you?
I'm solving all marketing automation problems like tracking all my websites and social media, creating campaigns with emails and landing pages and with that bringing only qualified leads to my sales team and they use the CRM integrated in the sharpsring. In fact is a very automated tool and life saver.

Debbie M.
Star Rating: 2.5

What do you like best about the product?
Unfortunately, we did not use this long enough to make an accurate statement. We were led to believe that this was a CRM, but in fact, this is more of a marketing tool.

What do you dislike about the product?
Just from the short amount of time we used this software, I noticed that it lacked reporting tools. If you are looking for a CRM, this is not the software for you. We found out after implementation that this is more for marketing, not CRM.

Recommendations to others considering the product:
Do not purchase if you are looking for a CRM. However, if you are looking for a marketing tool, this may work for you.

What problems is the product solving and how is that benefiting you?
We are no longer using SharpSpring because we were led to believe this was a CRM. However, this is not a CRM, it is a marketing tool. We didn't get much further than implementation before realizing it was the wrong software for us.

Joseph K.
Star Rating: 4

What do you like best about the product?
Marketing is the primary advantage in its value and scope of execution; I constantly monitor customers and corporate events. Sales are increased with the usability of the service. The support is really outstanding and very professional.

What do you dislike about the product?
I wish it covered a wider field of integrations; the software does not contain the necessary information in the interface.

Recommendations to others considering the product:
I highly recommend this software because it helps improve marketing and advertising skills around the objectives that each company has.

What problems is the product solving and how is that benefiting you?
We do multiple marketing strategies with this program; it is simple and easy to monitor and campaign. Clients can do an excellent job with us regarding business plans or sales.

Scott V.
Star Rating: 5

What do you like best about the product?
It's a complete solution. COmprehensive platform with good tools to attract and nurture prospects, then maintain clients with effective communications and tracking.

What do you dislike about the product?
Anything that we've disliked over the years has been upgraded and improved. Support is fast and thorough, so we always had answers quickly if we ever needed help.

Recommendations to others considering the product:
We looked at many marketing platforms and have used a few, SharpSpring is by far the best in our opinion. It is comprehensive, cost-efficient, and provides exceptional support and service.

What problems is the product solving and how is that benefiting you?
Thanks to CRM, personas, lead scoring, notifications and automated workflows, prospects get targeted and timely communication. Opportunities and pipelines are customizable.

aline d.
Star Rating: 5

What do you like best about the product?
Generally, the system is simple to use, used at a tremendous rate, and also the assistance group is superb!

What do you dislike about the product?
Our only note is that it can use more combinations, recognizing so many services use numerous devices. Although, we've had terrific success with most of the ones we required. Additionally, the email themes could be broadened a little bit much more for even more creativity.

What problems is the product solving and how is that benefiting you?
Being able to see our sales pipe in an effective means, supplying our team with a clean database of clients, having our advertising and marketing experiencing one system, and having the ability to record leads. On the whole, we've seen several gain from utilizing this system and also it's been remarkable for growth!

Darren H.
Star Rating: 5

What do you like best about the product?
There are many features built into SharpSpring and they seem to continue to improve the platform. The marketing automation and life of a lead are invaluable tools for marketers. They are also incredibly useful to sales team members. The ability to switch between user roles (marketing/sales) is a really nice feature as well. This allows for users to "stay in their lane" and not be distracted by the other tools and features. Compared to other marketing automation platforms, their pricing model is superior and offer unlimited users.

What do you dislike about the product?
While SharpSpring is an email platform with valuable reporting and tracking tools, they may not be an ideal email sending platform if you have a large audience that is unengaged. SharpSpring's email functionality is really about continuing to connect and engage with your lists. Additionally, some of the very useful features, like MailSync, are additional nominal monthly charges.

What problems is the product solving and how is that benefiting you?
Hands down SharpSpring has helped with marketing automation. When someone completes an inquiry form on our website, they are automatically put into a marketing automation sequence to receive additional pertinent information specific to their inquirey.

Sera Shea P.
Star Rating: 4.5

What do you like best about the product?
Overall, the system is easy to use, offered at a great price and the support team is fantastic!

What do you dislike about the product?
Our only note is that it could use more integrations knowing so many businesses use multiple tools. Although, we've had great success with most of the ones we needed. Also, the email templates could be expanded a bit more for more creativity.

Recommendations to others considering the product:
If you are looking for a great all-in-one CRM at a good price, this is the way to go!

What problems is the product solving and how is that benefiting you?
Being able to see our sales pipeline in an effective way, providing our team with a clean database of clients, having our marketing going through one system, and being able to capture leads. Overall, we've seen multiple benefits from using this system and it's been wonderful for growth!

Tim H.
Star Rating: 4.5

What do you like best about the product?
SharpSpring has a very intuitive interface and many robust features. I have used several automation platforms, from entry-level up to enterprise, and SharpSpring has quickly become my default recommendation/solution for small to mid-sized businesses. Their email automation is fantastic. I like their CRM. While not as robust as enterprise solutions, it is much better than any other entry-level solution I have used. Additionally, the platform is very customizable. I have used it for lead generation companies and ecommerce companies and have seen great success with both.

What do you dislike about the product?
While I really like SharpSpring, it's by no means perfect. The landing page builder is probably the biggest weakness within the tools they offer. It's very basic and doesn't take to custom HTML code as well as I'd like it to. It works but could definitely be improved by allowing for more advanced code options. Reporting is another weak point. There isn't nearly enough customization within the reporting platform. It has improved over the last year but I still end up exporting most of my data to Google Sheets.

What problems is the product solving and how is that benefiting you?
At my previous place of employment, we launched SharpSpring to build out a more robust email marketing plan. Now, as a small agency owner, I have onboarded several of my clients onto their platform and am using it for a variety of different purposes. In some cases I have it set up as an email marketing platform only. In others, I'm using it as the hub for all digital marketing. In my experience, SharpSpring works the best when you're using the CRM & automation tools because it allows for significantly more trigger options.

Freddy M.
Star Rating: 5

What do you like best about the product?
I love the automation that we can set up for all of our emails. It really makes the sales process easier and eliminates human error.

What do you dislike about the product?
There is nothing about SharpSpring that I disllike.

What problems is the product solving and how is that benefiting you?
We have eliminated most of the human error that comes with follow-up. We have our process spelled out and in place. We also sell SharpSpring to clients, which helps solidify us in the account long term. We have increased our sales by using SharpSpring.

Verified User in Internet
Star Rating: 5

What do you like best about the product?
The platform offers all the features you would expect to find in a marketing automation platform as well as a full featured CRM and everything is presented in a straightforward and intuitive interface. Support is also very responsive and helpful.

What do you dislike about the product?
The migration tools they offer work great but we found them a little less intuitive and trickier to use. Once we understood them through some trial and error they worked great.

What problems is the product solving and how is that benefiting you?
We have been able to successfully help migrate customers away from more expensive and more cumbersome CRM solutions into SharpSpring and allow them to consolidate their CRM with their marketing automation platform.

Don R.
Star Rating: 5

What do you like best about the product?
I really enjoy using the tool as it was intented; to grow and track my leads. I like the easy to use Kanban style boards and cards. Team members leave their notes and check ins in the clients card so I know when the last time we followed up with the client, and what was said! It has reduced the ammount of "When was the last time you talked to xxx". Huge impact on our sales process.

What do you dislike about the product?
Sometimes it can get confusing on my end for the marketing portion. I am not a marketing person, but my marketing team seems to enjoy the tools.

What problems is the product solving and how is that benefiting you?
I'm solving my communciation gaps with clients. I am able to send smart mail that has engaging content that my team put together to help with the sales process. I no longer needs to keep things in my head for follow ups. Sharpspring does a great job at keeping you focused. One thing I was not aware of was the calendar tool. Super simple and easy to use software that lets clients pick what time they want to meet with me. This has saved me so much time on the back and forth. Plus, I get to pick where we meet when its in person. Huge benefit.

Karlee O.
Star Rating: 5

What do you like best about the product?
You have access to all of SharpSpring's capabilities from the very beginning without having to pay more or upgrade your plan as your needs expand. Instead, as your business develops its CRM and marketing automation needs you already have access to all the capabilities to accomplish or implement those needs. And, if you have any questions along the way, there is an abundant amount of online resources, webinars, downloads, and direct messaging to help out. If you have a question, it will be answered in no time.

What do you dislike about the product?
Some of the design editing features are a little clunky (very minimal though). For example, sometimes when editing an email template, the text will revert to a different font. But you quickly learn how to work around these quirks and it's not an issue.

Recommendations to others considering the product:
The customer support is incredible! If you have any question, they will quickly help you make the platform work for your business.

What problems is the product solving and how is that benefiting you?
Automating sales and marketing efforts to allocate time to other tasks

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
Sharpspring has not only helped grow our agency interally, but also helps provide an ROI for our clients. The sales team helps us immensely when pitching to new clients and the onboarding team helps implementing the process once the sale goes through. Overall, sharpspring is an amazing platform for both agencies and businesses and i would reccomend to anyone look to up their marketing game.

What do you dislike about the product?
The contact list takes a while to load when searching for a specific contact

What problems is the product solving and how is that benefiting you?
We are maximizing our client's return on investment.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
Once we signed up with SharpSpring you are given a 60 day onboarding process. This is where you are assigned to a onboard specialist and he essentially trains you. My onboard specialist was Deontae Lafayette who was fabulous, so knowledgeable and so patient with me. I really liked that I could have as much time with him as I needed. I made two one hour meetings every week. He would train me on something then I would work on that component and then we would review with our next meeting. After my 60 days ended he assured me that the support team is available as I need it. Also, SharpSpring has video tutorials that are accessible anytime I need to figure out how to do something. I really have enjoyed my time with SharpSpring so far as I feel they are really a very knowledgeable company and very easy to work with.

What do you dislike about the product?
I really have not found anything I dislike. Some functions are not in formats i am used to with other platforms but one thing SharpSpring allows you is to send in a product feature that you would like them to consider and so far I have sent in two and they have used my suggestion and made that feature available.

Recommendations to others considering the product:
It's great tool and relatively inexpensive.

What problems is the product solving and how is that benefiting you?
We are a PR firm and sent out press releases for our clients. We have used many other platforms but could never put our name to the releases. With SharpSpring it looks like our releases are coming from us and not another mail server.

Cristian R.
Star Rating: 5

What do you like best about the product?
Es una lataforma muy completa, tiene posibilidad de conectar el creador de landings, revisar pauta, presupuesto, realiza un embudo de ventas y nos indica cuales son las ventas mas posibles para cierre. Excelente para productos de ticket alto, pero también un ticket bajo y el retorno de la inversión es casi asegurado.

What do you dislike about the product?
En ocasiones tiene inconvenientes para mostrar leads o problemas en las etiquetas. Y le falta un poco en la parte de conectar con chatbot, pero en general está muy optimizado.

Recommendations to others considering the product:
Es una plataforma muy fácil de usar, intuitiva y personalizable para utilizar en cualquier parte del proceso de marketing y conectar con cualquier plataforma, además está alojada en la web, así que no hay que descargar nada y cualquier colaborador puede ingresar desde un lugar remoto.

What problems is the product solving and how is that benefiting you?
Con Sharspring estamos automatizando el marketing de constructoras, las cuales venden viviendas en general, para lo cual nos ayuda un montón en la vida del prospecto y en acelerar cierres oportunos teniendo un producto con un ticket que supera los 30 mil USD por lo general.

Skylar K.
Star Rating: 5

What do you like best about the product?
My favorite part about SharpSpring is the readily available support team who will truly deep-dive any issue to help ensure customer satisfaction.

What do you dislike about the product?
The only thing that I dislike about SharpSpring is that there are a few small things such as the date format in forms that I wish I could change. The current format is YYYY/MM/DD; however, I would like the ability to switch this to MM/DD/YYYY. I know they have a great support team and I am sure changes will come soon to meet this want.

What problems is the product solving and how is that benefiting you?
Problems that we are solving with SharpSpring include email tracking, persona development, and growing brands through the sales pipeline. Through SharpSpring, we have seen more engagement of sales teams with customers that have led to higher quality leads and sales.

Penn L. H.
Star Rating: 5

What do you like best about the product?
The software is easy to set up and use. The interface is very intuitive. The reports have helped us focus our efforts and has helped us increase our business! Training was very easy and the instructors were extremely open to questions.

What do you dislike about the product?
Nothing comes to mind. Set up went well, training was easy and very informative. Customer service is always great to work with.

Recommendations to others considering the product:
Give this close consideration. Its a great product.

What problems is the product solving and how is that benefiting you?
We use it for several purposes. 1. To communicate with our current customer base about new products, updates and clearance sales and drive them to our on-line ordering system 2. To communicate to prospects to become customers and drive them our website. It has enabled us to now receive over 50% of our orders on-line as opposed to email and fax orders. It has helped us increase the number and amount of orders as well. It also enabled us to sign up over 50 new retail locations in one year.

Kathy R.
Star Rating: 5

What do you like best about the product?
It is a super helpful tool for anything marketing-related. We use SharpSpring for email marketing, lead capture, and chatbot at my company. This last one works perfectly and is so easy to build and manage.

What do you dislike about the product?
I would like to see more design tools on the email marketing side.

What problems is the product solving and how is that benefiting you?
We solve lead capture, follow-up emails automation and we always get notified and have zero problems with the workflows.

Alex D.
Star Rating: 4

What do you like best about the product?
I use SharpSpring to send out our monthly internal newsletters. It makes things relatively easy to design and create a simple email newsletter.

What do you dislike about the product?
It feels a little outdated, I feel there's room for improvement on the layout of the software. It could be sleeker and smoother.

What problems is the product solving and how is that benefiting you?
Creating a email that contains all the info we need, all while sending it out for us.