Lorène B.
Star Rating: 5

What do you like best about the product?
Brevo, ex Sendinblue, est une plateforme que nous utilisons en particulier pour nos campagnes d'e-mailing en BtoC et en BtoB. La prise en main est très facile, l'interface est intuitive et le service client est très réactif. De plus, les statistiques sont faciles à lire et à exporter.

What do you dislike about the product?
Je trouve que c'est une plateforme complète. Malgré tout, si je peux suggérer un point d'amélioration, c'est de mettre un peu plus en avant les coordonnées de leur service client qui ne sont pas évidentes à trouver.

What problems is the product solving and how is that benefiting you?
La plateforme Brevo nous aide surtout à rester en contact avec nos clients BtoC et BtoB. De plus, ayant déjà travaillé avec d'autres plateformes, je trouve que le taux de délivrabilité des campagnes est plus que satisfaisant.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Brevo Marketing Platform offers a free plan with a limited number of daily email sends but unlimited contacts, which is very useful for me. The setup was really easy. Adding contacts to the platform was also easy.

What do you dislike about the product?
The basic email template does not meet my expectations. While opening the basic email on mobile devices, it shows black background. I expect better from Brevo regarding this.

What problems is the product solving and how is that benefiting you?
Brevo provides multiple pricing plans. They also have a free plan for beginners, which might be sufficient for many like me(as I do not need to send many emails). Brevo lets beginners try and use their email marketing platforms, and they send emails smartly to avoid emails landing in the spam. After starting a campaign, I get to track the emails, like how many people opened the email, how many people clicked on the links and how many people unsubscribed from the emails.

Aditi W.
Star Rating: 4.5

What do you like best about the product?
The very helpful and effective application for digital marketing and management of marketing content and posts. The features in this are awesome, helps in generating and increasing leads for your business, the AI tools help in this process. It can be said to be the simplest and easy to understand application, at the same time affordable for all users and organisation, manages to track and analyse the market requirements. It also make it easy and helpful for the enterprise and organisations in creating and uploading the feedback forms or sending via email automation, for collecting and getting the customers requirements and working on it to improve our productivity. The automation tools in this help to operate all your social media handles from this one location itself, and creats a proper analytical report for it. The beneficail thing of Brevo Marketing Platform is it already has inbuilt templates designs and campaign layout for quick and easy advertising.Which saves a lot of time in uploading of posts.

What do you dislike about the product?
There are too many templates already imported or are available on this platform for easy advertising content creation but they are not able to be uploaded on all the marketing platforms, as some of the templates have limitation in uploading on some of the platforms or websites. This is only one disadvantage I have notice.

What problems is the product solving and how is that benefiting you?
The tools in this platform had helped us a lot in creating the most attractive and unique content for advertisements. Keeping us fully tracked about all our social media uploads and tracking the viewers and customers details. Its the brillent application keeping us connected to our customers and helping us to keep a good business and organisation relation with them. HElping us to build a strong and beneficial relation with all by engaging customers with daily marketing content by automation.

Verified User in Environmental Services
Star Rating: 4

What do you like best about the product?
Outil aux tarifs raisonnables, qui propose de multiples fonctionnalités pour créer des newsletters. Le Service client réactif et à l'écoute, ce qui est un vrai plus. Nous l'utilions régulièrement, pour nos emailings et envoi d'informations aux adhérents, et en sommes satisfaits.

What do you dislike about the product?
Les tutos en ligne pour apprendre à utiliser l'outil ne sont pas toujours très explicites. Un temps d'adaptation est nécessaire pour la gestion des contacts, et la construction des modèles.

What problems is the product solving and how is that benefiting you?
Nous avons rencontré des soucis de facturation (mauvais abonnement facturé) , de gestion des contacts et de clé API. Le service nous a aidés du mieux qu'il a pu à chaque fois, mais certains "langages" (exemple : clé API, automation...) ne sont pas à la portée de tous (attention aux petites structures qui n'ont pas de service informatique et doivent se débrouiller seules).

Bhavya D.
Star Rating: 4.5

What do you like best about the product?
Brevo is not only just an email marketing platform but it also helps when a lead is in the pipeline and till it is converted to a customer. It lets you create efficient drip email campaigns with a lot of templates to choose from and also set up a pipeline for you to track stages of your leads.

What do you dislike about the product?
Brevo is not a complete marketing platform as it is most useful tool for email marketing but apart from that there are many social platforms that a marketer needs as a complete package and those platforms are missing. There should be some option of content calendar for emails as well as for other channels and posting integrations as well.

What problems is the product solving and how is that benefiting you?
Emailing to a potential lead means a lot of personalization and a friendly tone, also replying a lead is very important on time. Brevo helps to create personalized email campaigns that can be used as a flow so that replies also can be automated and personalized. It helps when you have a massive amount of emails to send and follow up. It automates all this to save time on sending and replying emails to the leads.

Mark Alvin C.
Star Rating: 5

What do you like best about the product?
transactional email, global phone calls.

What do you dislike about the product?
I dislike nothing. Brevo has many features to offer like free transactional email, free global phone calls and free chat widget.

What problems is the product solving and how is that benefiting you?
Sometimes the SMTP email is not working. Recent issue is that I cannot send email using SMTP server. The error said that I cannot connect to smtp-relay.brevo.com. The customer service said that they encountered an SSL certificate problem with their domain, Brevo.com, which caused issues with webpage accessibility. The customer service also apologize for any inconvenience this may have caused and confirmed that they successfully resolved this issue yesterday https://status.brevo.com/.

syeda f.
Star Rating: 5

What do you like best about the product?
Several Features which I really like. 1.Ease of Design: The platform makes it easy to create visually appealing email marketing campaigns which can be crucial factor in audiance engagement. 2.Segmentation: It offer a user friendly way to create customer database segment. 3. Schedule: It offers users to schedule campaign on different timings. 4. Timings Suggestions: Provide suitable time suggestion to run campaigns.

What do you dislike about the product?
There is a lack of an option to delete campaign. Not being able to delete the campaigncan lead to a cluttered campaign list which make it harder to find important draft campaign

What problems is the product solving and how is that benefiting you?
I did email marketing and it helps in effective and efficient. It helps our organisation to achieve its marketing goals and drive sales, which is a key benefit for any business engaged in email marketing activities

Pascal G.
Star Rating: 4

What do you like best about the product?
Very easy to use with a lot of marketing tools

What do you dislike about the product?
No a lot of integration with other tools as hubspot for exemple. No options to relaunch automatically an email for the openers or readers. Some bug with exportation. News plans since the new brand design are limited than the previous and more expensive.

What problems is the product solving and how is that benefiting you?
Help me reach my customers with intuitive tool and permit to grow the reach of my campaigns. It's a must for young marketer to create marketing strategy around email or sms.

Shouvik C.
Star Rating: 4

What do you like best about the product?
Simple interface, suitable for making drip campaigns for multiple ad campaigns, easy to organize newsletters of past campaigns, it's all in-one email campaign tool for all your email marketing needs. Even you can add google analytics tracking, which I think is good to have. It analyses the post-campaign metrics, which are easy to track and makes decisions based on it.

What do you dislike about the product?
Limited templates for email campaigns, the tool should have templates for all industries; more variations of templates can help set up the campaigns and save a lot of time, IMO. Other than that, it's a solid tool for email marketing.

What problems is the product solving and how is that benefiting you?
It helped in Internal and external marketing e-mail campaigns and helped us build internal communications within the company. We made multiple internal campaigns for employee interaction, notifications and so on. Even in external campaigns, we have made drip campaigns for marketing funnels, promotional campaigns, re-engagement e-mails, event invitations, etc. We found this too pretty useful and decided to go for the yearly plan.

Mika P.
Star Rating: 5

What do you like best about the product?
J'apprécie les templates proposées pour les campagnes email, l'ergonomie et l'utilisation intuitive. La création de listes de contacts ainsi que l'ajout des contacts est très simple et pratique. Suite à une question, j'ai contacté le support qui a été très réactif et efficace.

What do you dislike about the product?
Pour l'instant, je ne trouve rien à redire

What problems is the product solving and how is that benefiting you?
Un envoi qualitatif de campagnes emails avec un suivi des actions faites par les destinataires, dans un rapport consultable d'un coup d'oeil

Jerry Z.
Star Rating: 4.5

What do you like best about the product?
Brevo Marketing Platform The user-friendly drag-and-drop editor makes it incredibly easy to create attractive email campaigns in a matter of seconds. It offers free as well as paid plans, so anyone can experiment with its features without spending money upfront if they're new to email marketing. One of my favourite aspects is the feature that allows me to store an unlimited number of connections for efficient maintenance of large mailing lists in the future. In addition, there are great tools available as part of this powerful platform's solution set, such as various design templates or campaign analytics applied via open/unsubscribe metrics - making larger scale growth efforts much easier for us marketers compared to our previous options before discovering them.

What do you dislike about the product?
Although I provided Brevo Marketing Platform account activation support with all of the requested details (such as website link, email types and expected monthly email volumes), they repeated the same request when responding to my initial inquiry. This repetition was quite annoying; however, it resulted in a quick and effortless account activation.

What problems is the product solving and how is that benefiting you?
The Brevo Marketing Platform solves the problem of extending my reach beyond local jurisdictions. With this email campaign manager, I'm able to maximise the impact of marketing initiatives and holiday greetings by monitoring emails for relevant data.

Pooja T.
Star Rating: 5

What do you like best about the product?
Brevo is a powerful marketing tool that I have had the pleasure of using. Its user-friendly interface and smooth functionality greatly enhance the overall experience. Compared to other similar tools, Brevo stands out with its exceptional performance and efficient features, making it a valuable asset for any marketing professional.

What do you dislike about the product?
I Don't think so their is any problem . Brevo is awesome tool for marketing..but some users may dislike the initial learning curve while using Brevo Marketing Platform.

What problems is the product solving and how is that benefiting you?
Brevo Marketing Platform helps solve the business problem of efficient lead generation and conversion, benefiting users by improving their marketing campaign performance and increasing ROI.

Judith G.
Star Rating: 4.5

What do you like best about the product?
Brevo makes it easy to build relationships with customers. Brevo enables the creation of brilliant automated email and sms campaigns. You can send bulk email with Brevo Marketing Platform. Brevo allows you to to either select from the four available produst which are marketing, sales, conversions and transactional email or the all-in-one digital marketing option which is tailored to your needs and integrates all the four products. You can track sales leads and deals. Supports third party plugin for specified functionality such as chats. API integration is also supported.

What do you dislike about the product?
Brevo has templates suited to some industries and not others but the option to build your own templates is available. The platform is somewhat complex and one must give themselves time to get familiar with the different features and how to use them. Some of the templates are not equally appealing on different browsers. Some things may not show

What problems is the product solving and how is that benefiting you?
Brevo Marketing Platform helps us to reach out to our customers better and create relationships with them. We can send push notifications, conduct email and sms campaigns, chat with customers on different platforms, track sales leads and automate marketing camapaigns. This helps us to engage our customers to build better relationships, increase sales, better allocate marketing spend and make marketing efforts more fruitful.

Milyin A.
Star Rating: 5

What do you like best about the product?
I am integrating Brevo with WordPress for marketing, user acquisition, and retention. Works brilliantly, robust analytics, stastics, and insights help me improve my mails.

What do you dislike about the product?
Not much to dislike, though I would really appreciate if there was more variety in the pricing plans offered, especially for the lower end users.

What problems is the product solving and how is that benefiting you?
It helps me ensure higher email delivery rates, better analytics for open percentage/click percentage, and ensures faster delivery to the recipient compared to the WordPress core mailing capabiltiies.

Frédéric L.
Star Rating: 3.5

What do you like best about the product?
Ce que j'apprécie particulièrement, c'est le coté intuitif, le glisser/déposer et la clarté de la plateforme qui permet à des personnes sans aucune compétences de code informatique de pouvoir envoyer des communications digitales.

What do you dislike about the product?
Le seul point négatif pour ma part réside dans le fait que lorsque vous n'utilisez pas la totalité de vos crédits mensuels de emails à envoyés, ce crédit est annulé et perdu à l'occasion de la remise à zéro en début de mois suivant.

What problems is the product solving and how is that benefiting you?
Brevonos permet de pouvoir envoyer des newsletters commerciales à nos clients et prospects en s'assurant de la déllivérabilité.

wanderley f.
Star Rating: 5

What do you like best about the product?
Me ofereceram logo de inicio , ainda no plano free , todas as funcionalidades da Plataforma. E preços adequados no plano pago. Suporte com muita rapidez e efeiciência

What do you dislike about the product?
Até o momento não tenho do que reclamar. Estou satisfeito

What problems is the product solving and how is that benefiting you?
Nesta plataforma , tenho automações relacionadas a todas as entradas de leads; seja facebook ads, meu site , Página Facebook e Instagram. Fácil usabilidade das ferramentas

Davide B.
Star Rating: 5

What do you like best about the product?
Sendinblue's strengths are several. First, the ability to have unlimited contacts, a constraint from other platforms that SB manages to overcome. The automation part complete with every feature, dynamic list creation with Scoring, a performant crm, and a well-stocked API catalog. In GDPR SB is really well developed and provides security and database integrity.

What do you dislike about the product?
At the moment I could say that native integrations with other tools is a bit limited but I have noticed that they are increasing more and more as developers update the platform

What problems is the product solving and how is that benefiting you?
We solve the problems of having a segmented and up-to-date database through internal list-cleaning automatisms and thus a very good reputation, and also on the GDPR part it is the tool that provides more detail clarity and is managed optimally. The automation part is really done well, with enforcement of every rule that makes funnels perform well

Sreela B.
Star Rating: 4

What do you like best about the product?
The support team is wonderful - throughout our time I have had A class support

What do you dislike about the product?
Initially not easy to follow - but their help pages have improved

What problems is the product solving and how is that benefiting you?
We send out updates - usually economic and investment related. This is a much cheaper option with Brevo than Mailchimp - we are migrating to Brevo, largely due to price

Jeremy R.
Star Rating: 5

What do you like best about the product?
Brevo has taken all of the things that made SendInBlue great, and improved them. We were able to keep our entire account set-up as it was prior, and now get to benefit from improved administrator experience on our end!

What do you dislike about the product?
Nothing! We were not expecting a change from SendInBlue to Brevo, but we have been more than happy with the results.

What problems is the product solving and how is that benefiting you?
Brevo helps us send automated emails to new, existing, and expired customers. It has greatly improved our ability to grow and maintain our customer base, communicate effectively, and improve our overall UX!

Verified User in Primary/Secondary Education
Star Rating: 5

What do you like best about the product?
user friendly constant updates of new tools compatible with most browsers fast and efficient customer service easy "contact" maintenance add/remove/edit I wouldn't use any other polatform again

What do you dislike about the product?
i can't think of one thing because they take customers' feedback into consideration and constantly add new tools, maybe just the fact that is sometimes glitches so i have to save and quit while working on a campaign and get back into it again. also when i am moving boxes around sometimes they get stuck, but they added the arrow up and down button to move things around so that really helps

What problems is the product solving and how is that benefiting you?
it is helping our school communicate messages and announce news to parents in a very fast and efficient way

Mohammed J.
Star Rating: 4

What do you like best about the product?
We can customise the email campaign and play with automations, and its helps me to scheduling emailers very much,

What do you dislike about the product?
Landing page interface need to improve more, its bit for new user to use the landing pages and forms

What problems is the product solving and how is that benefiting you?
Scheduling emails, setting up email automations, managing the Leads Data base, and generating new leads.

Loredana A.
Star Rating: 5

What do you like best about the product?
Sendinblue is very simple to use. It's fantastic! It is a user-friendly platform, which can be used by graphics professionals (thanks to the dropper, for example) or by simple secretaries. Personally, after creating the pages for my customers, I entrust the task of sending e-mails or small changes to the text to others; it is very easy to explain how Sendinblue works to dummies! Assistance is fast, kind and prepared. And it is also available in the free use version! I have repeatedly taken advantage of them to deepen more complicated aspects. They even sent me videos to help me understand!

What do you dislike about the product?
It is perfect for my job. I found no flaws. perhaps the prices are a bit high for the small companies I work with. But it seems to me that the prices are the same as other, if not lesser, platforms. Considering that, with only email packages, with 150 euro I work for a year, it is not to be considered neither cheap nor too expensive.

Recommendations to others considering the product:
The best known by me among the e-mail sending systems. It is intuitive, has excellent service and an acceptable cost. The service it offers is indispensable, since now all companies use a platform for sending mass e-mails. Graphic stability is very important to make a good impression on the reader. inutile scegliere altri sistemi solo perchè più economici; spesso creano più ritardi e problemi che benefici

What problems is the product solving and how is that benefiting you?
With sendinblue it's easy to create an email. There is no need for special knowledge. Other platforms had flaws that forced me to redo the same email multiple times. The risk of making mistakes, always repeating the same e-mail, increased every time. With Sendinblue, however, I have no problem. Its simplicity allows me to delegate many tasks. If it had been complicated to use, I would have had to waste too much time following all the campaigns.

Denis R.
Star Rating: 5

What do you like best about the product?
Fast, Simple & Robust Interface. Once scripted, it's like magic and does exactly what it promisses!

What do you dislike about the product?
The API does required a bit of work to get going but it behaves much like others.

What problems is the product solving and how is that benefiting you?
SMS Pager-like equivalent from custom application

Verified User in Furniture
Star Rating: 5

What do you like best about the product?
Réactivité des équipes lorsqu'on contact le service client par mail. Appréciable lorsque nous sommes bloqué ou avons besoin de retour rapide ! Merci à l'équipe !

What do you dislike about the product?
Dommage qu'il n'y est pas de possibilité de louer des listes d'email comme le propose certaines autres plateformes. Afin de crer des campagnes ciblées à des prospects.

What problems is the product solving and how is that benefiting you?
réponse à des questions (possibilité de louer une base, non, possibilité de mesurer le taux d'atterissage des mes email dans les spam de mes destinataires (non))

Denis B.
Star Rating: 4.5

What do you like best about the product?
Good, understandable API and documentation that allows you to quickly integrate Brevo into any product

What do you dislike about the product?
I don't have any comments about the platform yet.

What problems is the product solving and how is that benefiting you?
The platform allows you to quickly and conveniently deliver letters and SMS to the user and track their status.

Kalpak D.
Star Rating: 5

What do you like best about the product?
They are very quick with responding to queries, offer a lot of choices with their products.

What do you dislike about the product?
Adding new contacts from a csv is tedious at first but once you know how it works, it is no longer a problem.

What problems is the product solving and how is that benefiting you?
They offer affordable SMS marketing plans.

Ashok r.
Star Rating: 5

What do you like best about the product?
A very easy-to-use interface and excellent tools to setup up email campaigns, template design, import contacts, phone numbers for sms, as well can integrate apps, use via api and best part is once the campaign is run we can see nice stats which gives us clear picture of number of users who clicked , open etc etc.

What do you dislike about the product?
Do not have anything as such.. I will try or post if I find anything

What problems is the product solving and how is that benefiting you?
It is fast and easy to create and start delivering emails via campaigns. Our marketing teams are happy to use this great tool.

Aditya A.
Star Rating: 3.5

What do you like best about the product?
I love it. Its cost-effective pricing and overall generous free plan is ideal for all use cases. This is one of the best services I have ever used. Its served me well. One of the easier setups and, along with that very robust API.

What do you dislike about the product?
It is extremely restrictive. As a marketer sometimes I have wrong emails or fake emails in my list. Even bounce rate of 1% is enough to make it go mad and restrict my accounts. I believe they have been restrictive. My free plan got restricted to 1/5th its original capacity due to just few unintentional spam mails.

What problems is the product solving and how is that benefiting you?
I was using SendInBlue to send various transactional emails, retargetting mails, as well as user win back mails to improve sales at my company along with minimizing costs.

Matthew W.
Star Rating: 0.5

What do you like best about the product?
Not alot aopart from FB marketing was made simple

What do you dislike about the product?
The way they deal with customers and there acounts

What problems is the product solving and how is that benefiting you?
It isnt solving anything and i have had to pause my account

Yulibeth P.
Star Rating: 5

What do you like best about the product?
Su experiencia de usuario, full amigable e intuitiva

What do you dislike about the product?
Nada, todo esta cool. Me parece que la plataforma esta muy bien diseñada

What problems is the product solving and how is that benefiting you?
La facilidad para hacer la gestión de contactos y la automatización

Verified User in Music
Star Rating: 4

What do you like best about the product?
First the support. A dedicated team always available even on phone which is greatly appreciated. The services are great, switching from emailing to CRM actions, automations and transcationnal is easy and understandable.

What do you dislike about the product?
We would like to use automations based on contact's secondary attributes. Fopr example, send an automatic journeys to people 2 days before an event which date will be added on contact's secondaries attributes

What problems is the product solving and how is that benefiting you?
Automatic journeys, stats, logs to verify if eveything is ruling. We can save a lot of time with customer journeys and automations. It also helps us to push fidelity around our customers.

Quentin U.
Star Rating: 4.5

What do you like best about the product?
The breadth of features of the platform. The marketing automation platform is powerful, and we can use more than just email as a communication channel. The CRM is nice as well, great way to manage your contacts. Analytics has become pretty good as well.

What do you dislike about the product?
Nothing. Maybe a bit too simplistic on their CRM but the platform is recent and following a good trend.

What problems is the product solving and how is that benefiting you?
Creating beautiful email campaigns. Communicating effectively to our client based. Setting up automated marketing campaigns with the marketing automation platform. Saving time.

Emiliano L.
Star Rating: 5

What do you like best about the product?
I have several newsletter delivery systems. This application has won me over with the all-in-one. This is the first time I have had my employees use an application all day. A 10!

What do you dislike about the product?
I have other programs with more shipping capacity for the price, but nothing as complete. The mobile APP is the only point I would change. I would do something more intuitive. While it is a new app and I have hope that it will improve in a few months in its next version. You guys are great.

What problems is the product solving and how is that benefiting you?
It has mailbox, CRM, appointments, video, and newsletters. It's a great Swiss army knife for small businesse

Rachelle M.
Star Rating: 4.5

What do you like best about the product?
The site is very intuitive, and if there is anything I am confused about, I can easily message the support team, and they respond within a day to help me. There are also good tutorial videos to help me get started with email marketing. Creating the emails themselves is a breeze.

What do you dislike about the product?
I don't know enough about email marketing yet to even know what to dislike! For someone completely new to email, SendinBlue seems to be doing exactly what I need them to do.

What problems is the product solving and how is that benefiting you?
Sendinblue is helping me start email marketing from scratch. As someone entirely new to email marketing, Sendinblue made it reasonably easy for me to get started. I'm happy to say I have sent my first email to my first subscriber!

Gaurav K.
Star Rating: 5

What do you like best about the product?
Brevo marketing platform is very good for email marketing and checking a update.

What do you dislike about the product?
Brevo marketing platform only one dislike point is your not add videos or ads in your email.

What problems is the product solving and how is that benefiting you?
It's very helpful for everyone beginner who want a easy running campaigns over here.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
User friendly and cost effective platform for creating and running emails and automations.

What do you dislike about the product?
Need to improvise chat support. Can you make it available 24*7?

What problems is the product solving and how is that benefiting you?
Brevo is making my job easier by 50%. I can easily create segments, draft personalized emails, track statistics, and create automation just in a few minutes.

✸ ✸ Martin Q.
Star Rating: 5

What do you like best about the product?
The best part about Sendinblue is the free for ever starting package. For new businesses is tight and a free entry level is great. 300 emails a day on the free level is great. I also love the template options.

What do you dislike about the product?
The only thing im not fully impressed with is how to use creating templates but that just needs a little practice on my part.

What problems is the product solving and how is that benefiting you?
Sendinblue solves my bulk email deliverability problems.

Renzo P.
Star Rating: 3.5

What do you like best about the product?
the create a template is very easy, I like the amount of options it has. Also like the create contact list, is very easy charge the contacts on that platform begin

What do you dislike about the product?
I dont like the free version with 300 emails only for day. The statistics seem to me with little content to analyze the data, I would like more stadistics for bounce email

What problems is the product solving and how is that benefiting you?
Sendinblue solve a limited email delivering in Gmail, We have an SendinBlue for a Marketing Campaigns of a products the Engineering and Technical equipment for our clients

Verified User in Education Management
Star Rating: 2.5

What do you like best about the product?
the backend is easy to deal with and user friendly. it is quite easy to send emails as well as to locate contacts and numbers, but we havent tried other features yet.

What do you dislike about the product?
i don't like the packages and if sendinblue doesnt' improve it, I will come back to the former platform. Other email marketing platforms have over 100,000 emails/month or unlimited for the package price and includes. You have to pay for external fees, for adding someone, changing roles is difficult and it has taken us a whole day with an employee without being able to do his job. I don't like to have to buy more emails and I think the pricing plan should include more than 20,000.

What problems is the product solving and how is that benefiting you?
we needed a CRM and email marketing system that includes our growing needs. But we are finding troubles on the path both with the limitations and extras we were not really ready for as well as technical problems. Customer service seems to be very helpful but we couldnt get ahold of the right people in the weekend when we mostly needed help in our project.

Vincenzo F.
Star Rating: 5

What do you like best about the product?
Lo uso per me e per i miei clienti e mi sono trovato sempre bene. L'ho visto crescere e apportare sempre nuove migliorie, in linea con le mie esigenze. Assistenza sempre puntuale e professionale. Manca ancora qualcosa ma la strada sembra quella giusta. Consigliatissimo.

What do you dislike about the product?
Non ci sono ancora alcune funzioni che ritengo importanti. Ad es., la possibilità di creare moduli in diversi formati (pop up, ecc.). Ciò influenza anche la possibilità di creare delle automazioni. Inoltre, potrebbe essere migliorata la visualizzazione da mobile o, ancora meglio, creare un'app.

What problems is the product solving and how is that benefiting you?
Mi permette di raggiungere clienti e iscritti alla mia newsletter in modo facile e veloce. Flessibile nei piani di pagamenti, risulta interessante per realtà di diverse dimensioni.

Radha S.
Star Rating: 4

What do you like best about the product?
Sendinblue is very easy to use. Its user interface is very intuitive. Support is great. It is very easy to use the filters in the lists and campaigns as a result of which I do not need to spend a lot of time in sending the campaigns.

What do you dislike about the product?
I was very upset when my account was suspended abruptly saying that my opens and clicks have decreased. I am a paid customer and if suddenly my scheduled campaigns are stopped, it becomes very painful

What problems is the product solving and how is that benefiting you?
With Sendinblue, I am able to stay in constant contact with my customers and subscribers without having to write individual emails to them informing them about our services.

Verified User in Hospitality
Star Rating: 0

What do you like best about the product?
Fairly intutive platform to use and allows you to create basic emails

What do you dislike about the product?
They kicked me off the platform for the most outrageous reason ever. After adding my contacts (100% of which had opted-in), they suspended my account and would not allow me to continue using the software because of high unsubscribe rates. Keep in mind, that 100% of contacts had opted into receiving emails from me. Yet they were unwilling to listen to this fact and ripped me off.

What problems is the product solving and how is that benefiting you?
Sending emails to customer and prospects and my community. It is not benefitting me, since they unjustly suspended my accout.

Manya V.
Star Rating: 4.5

What do you like best about the product?
Sendinblue is truly one of the most amazing email automation platforms I've used so far in my organizations. The array of customizations, features, and a user-friendly dashboard saves a lot of time and effort. Moreover, the seamless data import process, ease to push email campaigns, and integration with Google Analytics makes sending emails just a breeze. This email-building platform has an impressive UI and is worth using!

What do you dislike about the product?
There aren't many difficulties or disliking, considering Sendinblue. However, a few areas need a tad bit of improvement, such as - automating a DRIP campaign or email subscriber base seems complicated when compared to running a single campaign, module libraries are tricky to set up, and there is also a need for improvement in community support and user tutorials part.

What problems is the product solving and how is that benefiting you?
Sendinblue has helped our organization to send customized, bulk emails to our clients based on the category they fit in. This has significantly reduced the workload on the marketing team. Additionally, we are now able to collect user data and use it to send various email campaigns to focus on generating greater website traffic and user interaction. From sending offers to regularly following up with customers, the tool covers a lot and makes the work much more easier and organized!

Gian Matteo R.
Star Rating: 5

What do you like best about the product?
Innumerevoli. Su tutte, la creazione di campagne mensili che si ripetono con la possibilità di utilizzare un intuitivo editor per personalizzarle.La creazione di liste clienti con una divisione ordinata e sensata.

What do you dislike about the product?
Sin'ora nulla.Forse i piani starter e business potevano contenere al proprio interno un numero di mail inviabili mensili superiore alle 20.000. Spesso purtroppo non bastano.

What problems is the product solving and how is that benefiting you?
A tutti i problemi legati ad una corretta gestione di un BDC, Marketing e CRM. Il vantaggio è avere a disposizione uno strumento usabile e allo stesso tempo potente.

Eon a.
Star Rating: 5

What do you like best about the product?
La facilidad para el uso de la plataforma, los buenos precios que manejan y sobretodo lo completa que es. Me facilita mucho el trabajo sus plantillas y disenos predeterminados.

What do you dislike about the product?
Hasta el dia de hoy no he tenido ninguna dificultad con la pagina, por el contrario me he sentido muy bien usandola durante mi primer mes.

What problems is the product solving and how is that benefiting you?
Puedo llegar facilmente a todos los clientes de mi base de datos, enviando informacion de valor y recibiendo recompensa con ventas.

Adrien P.
Star Rating: 5

What do you like best about the product?
It's straightforward; you don't have to check everywhere to create automation; another thing is the fast support that even showed me an example of how to do what I wanted. Also, It's fast platform, that allows you to create complex things quickly

What do you dislike about the product?
I didn't found any downside yet, even for the free version it's amazing

What problems is the product solving and how is that benefiting you?
Sendin Blue creates great automation that allows me to send drip emailing to my leads. It helps me to convert lead into customers doing only one the work and easily.

Amelia S.
Star Rating: 5

What do you like best about the product?
The interface is very easy to learn, and the customer service is perfect.

What do you dislike about the product?
When I send transactional emails I get a little stressed that they don't go out at the same time. I always get an email from sendinblue saying not to worry, but I understand that this must be the case.

What problems is the product solving and how is that benefiting you?
In marketing it is said that "the money is in the list", this is why it is important for me to have a good tool that can manage my contact database in a secure and professional way.

Allen K.
Star Rating: 4.5

What do you like best about the product?
What I like best about Sendinblue is that it is a very powerful negotiation platform. It is designed to gather information, handle business orders, provide full term statements for an approach that is both proactive and dynamic, present business solutions, negotiate from a position of strength, and market products in a way that is both secure and influential.

What do you dislike about the product?
What I don't like about Sendinblue is that the design toolset isn't as robust as I'd like. Additionally, it would be nice if they added more options for customizing the look of the site. The content creation toolset could also use some fine-tuning, as they currently don't do much to help you create a truly unique and compelling product.

What problems is the product solving and how is that benefiting you?
Since I have so much on my plate already, I set up an automatic system to respond to new email addresses that sign up for my mailing list on my website. Though the initial setup time-consuming, it guarantees permanent results.

Mike K.
Star Rating: 5

What do you like best about the product?
Sendinblue made it easy for me to create beautiful emails for free and helped me to create an email sequence based on how my recipients interact with my email. This saves me time and makes my small company operate more efficiently.

What do you dislike about the product?
I want customer support to be quicker. I hate waiting for a response and prefer a live agent in chat or on the phone.

What problems is the product solving and how is that benefiting you?
I have limited time and capital; Sendinblue is free and does a great job.

Jorge G.
Star Rating: 5

What do you like best about the product?
Me ha ayudado mucho con el crecimiento de mi negocio, es una herrmienta sencilla pero a la par muy eficaz si la sabes usar.

What do you dislike about the product?
Quizás las opciones premium empiezan de unos precios muy elevados, necesitariamos más opciones para comercios pequeños.

What problems is the product solving and how is that benefiting you?
Los precios

Verified User in Consulting
Star Rating: 3.5

What do you like best about the product?
Création email simple à appréhender et à utiliser

What do you dislike about the product?
Une mauvaise interface entre le français et l'anglais... changement de mot dans un texte parfois.

What problems is the product solving and how is that benefiting you?
Nombreux envois de mails possible en une fois

Diego M.
Star Rating: 5

What do you like best about the product?
Il perfetto funzionamento e sicurezza sull'invio delle email

What do you dislike about the product?
Utilizzo il servizio FREE con 300 email giornaliere e mi trovo bene, magari aumentare leggermente il numero di indirizzi giornalieri

What problems is the product solving and how is that benefiting you?
La semplicità nel comunicare con i clienti

Devin A.
Star Rating: 5

What do you like best about the product?
It was very easy to setup, once you send a campaign you can immediatly get real time results

What do you dislike about the product?
I could not find a way to attach a file, maybe it´s for security reasons

What problems is the product solving and how is that benefiting you?
I could only send 300 email in outlook, and mostly would get blocked by spamm filters, this is way easier to use and much more effective

Anu R.
Star Rating: 4.5

What do you like best about the product?
I appreciate that they let us send hundreds of emails daily and contact an unlimited number of people with their free plan. This allows us to get proper insights about the software and see if the results are worth the cost of buying it.

What do you dislike about the product?
They should next focus on developing more elegant email templates and increasing the flexibility available for customization according to the need of the users

What problems is the product solving and how is that benefiting you?
As we are in the testing phase of this email marketing software, we have had a good experience using it. We appreciate that using Sendinblue, we are effortlessly pushing regular newsletters and promotions-related emails to our followers and subscribers.

Elizabeth M.
Star Rating: 5

What do you like best about the product?
Sendinblue's in-built CRM is what I like the best.This has helped to track and organize customer information and day to day interactions with them. It requires no installation and it also helps to segment our contacts into multiple categories , based on specific characteristics like channel of acquisition and other characteristics like conversion channels.

What do you dislike about the product?
Am generally okay with the quality that my team has been able to derive off Sendinblue. Especially as it concerns deliverability and marketing automation.

What problems is the product solving and how is that benefiting you?
Sendinblue is the major email marketing software used by my company. Asides from standard email marketing benefits, Sendinblue helps manage our mailing contact list and even co-ordinate our presence on specific social media platforms. In all, Sendinblue integrates our entire email marketing campaign management process for maximum productivity.

Dr. Ravishankar B.
Star Rating: 5

What do you like best about the product?
Creating the templates for the creation of mail.

What do you dislike about the product?
nothing to say as such till we understand how to import contacts

What problems is the product solving and how is that benefiting you?
Sending bulk mails, which help us for time managment

Elena C.
Star Rating: 5

What do you like best about the product?
Good for beginner and connected with a lot of cms like wordpress, prestashop, magento etc

What do you dislike about the product?
become too muhc expensive for 10k emails

What problems is the product solving and how is that benefiting you?
Easy setup template builder with a lot of template.

Allan P.
Star Rating: 4.5

What do you like best about the product?
Offers intuitive solutions that aid my efforts in keeping my audience engaged, notifying of updates as well as new products and services.

What do you dislike about the product?
I like Seninblue and give it a thumbs up

What problems is the product solving and how is that benefiting you?
Engaging with my audience through captivating landing pages and automated newsletters which periodically update my mailing list on new developments

Jaydeep C.
Star Rating: 4.5

What do you like best about the product?
- The one thing that got me is the UI of sendinblue its really elegant to work on and easy to navigate through. - I really like the dashboard..shows what i want to see..i am an email marketer so haha! - Its best for small businesses who are just starting out and want to automate their marketing..its no brainer for them! - For Newsletters there is lots of features we can play with, really loved it!

What do you dislike about the product?
- I was trying to integrate this with one funnel tool but the API was not working and i also contacted for the support but they didn't give a reply back for this for hours, this was a while back now its good ..the customer support is good now !

Recommendations to others considering the product:
Checkout its free to start, i'm sure you all get used to this automation tool!

What problems is the product solving and how is that benefiting you?
I own a funnel agency so i help coaches and course creators automate their business through this so its really solving a big problem in my world , its been 2 years i'm using sendinblue really amazing tool.

Josh L.
Star Rating: 4.5

What do you like best about the product?
Excellent for email campaigns, with some nice adjacent capabilities like, online chat, web push notifications, deal tracking, transactional email and more.

What do you dislike about the product?
The website is on the slower side. However, they are on the right track and we can feel the constant improvement.

What problems is the product solving and how is that benefiting you?
Marketing communications is a key focus for everyone -- email campaigns are a large part. It has to work and work well. That is their flagship feature.

Abdul O.
Star Rating: 5

What do you like best about the product?
SENDINBLUE website is clear, the help is complete, the support is efficient and in addition there is a complete free offer to get started. Support and website clarity. It is a very good website for beginners.

What do you dislike about the product?
Nothing yet. I haven't any problems with them, the support is very good, always here to help you.

What problems is the product solving and how is that benefiting you?
Yes I am more productive. Everything is clear, just need to follow the steps, normally you don't need to contact them.

Mark P.
Star Rating: 5

What do you like best about the product?
Emails sent by my website to customers have been consistently sent by Sendinblue since switching. I have tried several other SMTP services, and all have their issues needing attention.

What do you dislike about the product?
Since I began using Sendinblue a few months ago to ensure that emails from my website get sent consistently, I have had no serious issues. If there were something to dislike, I would say it.

What problems is the product solving and how is that benefiting you?
The main issue I had when I found Sendinblue was that emails sent by my WordPress website were not delivered consistently. Since using Sendinblue, I have had no problems and can count on email delivery.

Verified User in Package/Freight Delivery
Star Rating: 4.5

What do you like best about the product?
What I like most is that it is completely clear what and how much I get. It was straightforward to configure everything. There was no need to ask for help from the support service. The free plan is also sufficient to provide transactional emails for a relatively small website.

What do you dislike about the product?
The service stops if there is no money on the credit card. It would be cool if there were an option to fix this and not immediately disable the service. There are problems with gmail clients whose emails sometimes end up in the advertising folder.

What problems is the product solving and how is that benefiting you?
Sending transactional and marketing emails. No need to configure and deal with SMTP servers. You can also see the delivery status of e-mails. I got some free time that would otherwise have been spent on solving email configuration issues.

Agence S.
Star Rating: 5

What do you like best about the product?
Handy email editor with the ability to customize fields for the entire database. The stats are precise and the backoffice is easy to access. The possibility of using the SMS platform in the same place is also very practical

What do you dislike about the product?
You have to do a lot of configuration to have emails that leave well but this is the case for all solutions. Team management is not optimal with a specific level of rights.

What problems is the product solving and how is that benefiting you?
Sending transactional email and newsletters. But also SMS for cross communication Database segmentation for accurate mailings. Well designed stats. serenity of the quality of emails sent

Enric O.
Star Rating: 4.5

What do you like best about the product?
Sendinblue is a good marketing tool. Sendinblue is a marketing tool that stands out from its competitors. It has a very user-friendly interface that facilitates marketers to manage multiple campaigns simultaneously. In contrast to other platforms, it does not pose a limit on the number of contacts so; many subscribers could be added to the list. It offers great customer care service and the team is extraordinarily supportive to solve all your queries. Facebook ads can be generated from the dashboard. Moreover, we can attach a PDF which is a very cool trait. It offers reasonable packages.

What do you dislike about the product?
It does not have very impressive automation though. Some important features, for example, tagging and conditional triggers based on clients' replies are lacking yet. The user interface still has room for enhancement and can be made much better. Sometimes, the tool lags and it takes a great deal of time to complete an action. Apart from that, the A/B testing tool is not provided in the basic/free plan and thus, we need to buy it as an additional part in the upper-tier plans.

Recommendations to others considering the product:
Sendinblue is an effective platform. You can effortlessly connect with your clients and send them newsletters and updates on your products/services on regular basis. You can easily remain in touch with your clients and help them to increase their sales for their businesses. This email marketing platform will surely address all your issues and will fulfill all your needs. So, I must recommend this tool to you.

What problems is the product solving and how is that benefiting you?
It is very important to stay in touch with our clients all the time. Sendinblue has allowed us to effortlessly remain in touch with all our clients. Hence, we can convey our message at any time. It has helped us to boost the effectiveness of our campaigns. Our clients have been happier than ever since we started using Sendinblue. This tool has saved us a lot of time by increasing the efficiency of our campaigns. It is easy to learn and implement as a tool and yields very satisfactory results.

Zoey E.
Star Rating: 4.5

What do you like best about the product?
It offers a free trial version for the users’. The price range it offers is very valid and accurate as compared to other applications at this time. It gives users unlimited contacts for free version users as well. This platform has great integration with other applications. In this way, users can get different and new features by going into just one application.

What do you dislike about the product?
This platform frequently asks users’ to verify themselves. This agitated the user from everyday verifying. The guide of this platform is not clear and simple for the users’. The list management of the contacts and other emails is difficult and time taking.

What problems is the product solving and how is that benefiting you?
It is a simple, fast and easy-to-use and understands platform. Its interface is easy and neat. The layout is quite appealing to users’. It gives reliable services to users’. It is a flexible and extensible platform.

Franck T.
Star Rating: 5

What do you like best about the product?
Bonjour à tous, Sendinblue permet de créer une campagne e-mail rapidement. L’interface de création de votre message graphique est vraiment sympa. On peut faire réellement tout. Sendinblue propose un module d’inscription (d’enregistrement) à votre Newsletter à intégrer sur votre site WordPress. On peut importer des fichiers de contact (au format csv) et les ranger dans un ou plusieurs dossiers spécifiques, on peut saisir, aussi, chaque contact, un à un. Pour l’envoi d’un mailing, on peut le programmer facilement. Le plus intéressant, c’est l’analyse : Mon email a-t-il été ouvert, si oui, la personne a-t-elle clické sur le lien de mon site internet ? Et important pour moi, si la personne ne veut plus recevoir un email de ma part, elle se désinscrit ! Je n’ai pas testé les campagnes par SMS. Merci pour ce service. Bien cordialement. Franck THOUREL

What do you dislike about the product?
Peut être une information en cas de non distribution d'un contact.

Recommendations to others considering the product:
OUI

What problems is the product solving and how is that benefiting you?
Avoir pu réaliser gratuitement mes premieres campagne d'e-mailing, une création facile des messages (avec intégration logo et image), récupération simple de mes contacts et planification des envois, pour ma petite entreprise c'est important.

Shreyansh S.
Star Rating: 4

What do you like best about the product?
The whole tool is just awesome. And the price at which it is offering its services is just unbelievable. It is easy to use and easy to master as well. Its automation integration is by far the best and almost glitch-free.

What do you dislike about the product?
The only room for improvement for Sendinblue will be its speed. It is slow, but compared to other tools out there it is comparatively better. The templates for it load slower compared to other features.

Recommendations to others considering the product:
Go for it, you will not regret it. And it charges very minimal fees and also provides add-ons and topups.

What problems is the product solving and how is that benefiting you?
We are meeting our marketing campaign needs with Sendinblue. We send out around 15,000 emails per month, and till now it has proven to be flawless for us. Sendinblue analytics are the best and are very accurate.

Verified User in Non-Profit Organization Management
Star Rating: 5

What do you like best about the product?
We use SendInBlue because it's really easy to create an email with variables. The best part is the schedule and lists option!

What do you dislike about the product?
There's no reduction for non-profit organisations and we lose a lot of opportunity due to the mantaining cost (we only use free plan).

What problems is the product solving and how is that benefiting you?
Sendinblue helps us to send newsletter and personalized emails to our community. We used to lost a lot of time sending emails, now it's really easy and fast.

Anurag P.
Star Rating: 5

What do you like best about the product?
Sendinblue is a very easy-to-use email marketing software. I am using it for my website email campaign. It has a drag and drop email editor, and you can easily create an attractive email campaign for promotion and marketing. It has both free and paid plans, so you can start with free and test their service. You can store as many contacts as you like; you need not to worry about the growing list of your subscriber. Their template library is vast, and you also can save your campaign as a template/draft for the future. Email delivery is also speedy. They provide a detailed analysis of every campaign — overall cheap and best service.

What do you dislike about the product?
Although they offer a free plan for testing and start, and it is sufficient but if you want to use paid plans, that are pretty costly. They de-activate your account if you forget to use it for a while. Support is also not up to the mark.

Recommendations to others considering the product:
Sendinblue is a good choice as the basic plan is free to start, and you can choose it if you want to engage your customer with less money investment.

What problems is the product solving and how is that benefiting you?
Sendinblue is helping me to interact with my website users; I am periodically sending campaigns and engaging my users. It helped me to grow my website users. With the analytics, I can understand what users want.

Virendra S.
Star Rating: 4.5

What do you like best about the product?
Sendinblue is good for email campaigns and B2B or B2C Digital campaigns. One of the best advantages of SendinBlue is its transactional email campaign. Where we can bus dedicated IP and avoid sending email in Promotional Lable.

What do you dislike about the product?
I didn't feel any disadvantages or challenges in SendInBlue. But still, it depends on the Experience of users yeah sometimes the user can face challenges while designing the website in

What problems is the product solving and how is that benefiting you?
When I started the email campaign maximum email was going in the Promotional section which was not going to work for me. Then I have taken a dedicated IP and started sending transaction email so my all email was going in the primary section. THis increased open rate and link clicks.

Elizabeth B.
Star Rating: 5

What do you like best about the product?
Sendinblue application is easy to create beautiful campaigns, import contacts and track results. It's was very easy to setup application with the help of their support team. I like how it fairly cheap to use and maintain this application.

What do you dislike about the product?
Sendinblue is one of most stable an reliable email marketing application. It's very affordable for any organizations size. No dislike at all.

What problems is the product solving and how is that benefiting you?
Sendinblue is fairly cheap to use the application. Technical support is very helpful especially during implementation stage.Blasting of emails is very fast and aslo your are able to schedule them very well.

Cassandra H.
Star Rating: 3.5

What do you like best about the product?
Ability to send out mass emails to email lists

What do you dislike about the product?
At this time there isn't anything I dislike

What problems is the product solving and how is that benefiting you?
Sendinblue is enabling my company to reach the masses through offering a lead magnet and getting people on my email list

Georgia S.
Star Rating: 4.5

What do you like best about the product?
I appreciate how Sendinblue consolidates all of our client's messages. Thus, we can respond to customer inquiries faster and never miss a consumer's letter. Notably, a centralized mailbox has enabled us to monitor the activity of our sales prospects and determine the optimal moment to approach them.

What do you dislike about the product?
How poorly they've advertised Sendinblue. I believe this to be one of the most versatile platforms available.

What problems is the product solving and how is that benefiting you?
With Sendinblue, we can quickly deliver the email to our customers and configure an automatic option. Additionally, this program has a healthy mail inbox rate.

Fernanda L.
Star Rating: 4.5

What do you like best about the product?
Sendinblue helps us to choose our recipients with their unlimited lists and contacts. It helps us to enhance our creativity levels. If we want a group strategy, we can take our strategy further by choosing even small segments.

What do you dislike about the product?
Sendinblue needs to update its dashboard as the dashboard should display active product status. mailing preferences on our website need to be updated and advanced. They should also add features to link accounts for the sharing purpose.

What problems is the product solving and how is that benefiting you?
Sendinblue has an easy and simplified campaign builder and also has innovation in adding new features like CRM and inbox. They have very responsive technical support.