Aubrey R.
Star Rating: 5

What do you like best about the product?
The editor is easy to use, and very customizable. The support feature is great, and I always got feedback within minutes. Pricing is also the best out there in my opinion. Love the scale based on subscribers. Overall I would highly recommend.

What do you dislike about the product?
I didn't love that I had to add First Name and Last Name as fields, as they only had "Name" in there. You can hide the "Name" field and display your custom ones, which helped solve the problem though. They are working on EU requirements. It doesn't allow for cold emailing like the U.S. does. I'm not a huge fan of cold emailing, but there are times when we needed to send out email blasts to all of our clients who hadn't previously subscribed. There was an issue with some bounces that resulted in disabling the account for a short time, but they worked quickly to resolve it.

What problems is the product solving and how is that benefiting you?
The ease of use in building email templates. I love that you can edit so easily and create landing pages easily as well. The A/B testing really helped us adjust how we email!

Maria P.
Star Rating: 4.5

What do you like best about the product?
One of the pros of Moosend is its ease of use. I was able to set up my account and start creating campaigns in just a few minutes. Another pro is its customer support. Whenever I had an issue or question, I could reach out to their support team, and they were always quick to respond and provide helpful solutions. Additionally, Moosend's pricing is very competitive compared to other email marketing tools.

What do you dislike about the product?
One of the cons of Moosend is that it doesn't have as many integrations as some other email marketing tools. However, it does integrate with all the major ecommerce platforms and CRMs. Another con is that its reporting and analytics could be more robust. While it does provide basic data on campaign performance, I would like to see more advanced analytics features.

What problems is the product solving and how is that benefiting you?
One of the biggest benefits of Moosend is its affordability. It offers a free plan, which is great for small businesses or those just getting started with email marketing. Another benefit is its automation capabilities, which save me time and allow me to send personalized, targeted emails to my subscribers. Moosend's intuitive interface also makes it easy to use and navigate, even for beginners.

George B.
Star Rating: 5

What do you like best about the product?
We switched our company from Mailchimp to Moosend almost two years ago, dramatically improving our delivery rate, opening rate, click-through rate, etc., basically every quantifiable category. The initial campaigns we tested with were designed for MC and simply resent through Moosend, yet far outperformed their previous numbers. That, combined with the data sorting and analysis tools, makes it a far superior platform.

What do you dislike about the product?
The interface can be a little intimidating, to begin with, and they do not provide any kind of easy walkthrough videos or "tutorial" campaign, so the start can be a little rough. The website is also occasionally a little temperamental, not allowing you to log in for seemingly no reason. Compared to the upsides, though, these issues are quite miniscule.

What problems is the product solving and how is that benefiting you?
Moosend allows us to connect with our mailing list and provides far more data on each campaign than prior services, allowing us to understand better and compare what motivates and succeeds with specific segments.

Cat P.
Star Rating: 5

What do you like best about the product?
Moosend is an exceptionally easy to use and intuitive site to use, and at a fraction of the cost of other providers. We have list management and tags that can be set up and the template creation is easy to use too.

What do you dislike about the product?
I haven't yet figured out how to add a custom unsubscribe link to the bottom of the email and do not really like the look of the default one. It would also be great if there were more fonts available for use.

What problems is the product solving and how is that benefiting you?
Moosend allows us to send custom, mass emails to our students and families. We are able to communicate with our families by grade, whole school or even just to our faculty. This gives us a far more professional feel than the CRM system we use internally.

Alina K.
Star Rating: 4.5

What do you like best about the product?
As far as we might be concerned, it is an extraordinary instrument to convey solicitations to take a study to experts who have consented to receive such messages from us. We get higher open rates and, along these lines, higher support than with different tools. This tool focuses on the expected crowd itself. This tool permits clients to plan various missions. It is a seriously valuable element because the client doesn't need to recollect the time and date for beginning them.

What do you dislike about the product?
We saw that the opportunity to transfer records is longer than our past involvement in different tools. We made sense of that while being transferred; the rundowns go through a careful check, so it is gainful eventually. I have some glaring doubts about its deliverability. I realize this isn't totally in that frame of mind of Moosend and other email marketing suppliers, yet getting to our beneficiaries' inboxes is pivotal. I once didn't get a sent email and found that my record had bafflingly been set apart as "withdrew".

What problems is the product solving and how is that benefiting you?
We need email marketing product administration just at times, so we will quite often favor the "pay more only as costs arise" tools. We attempted Moosend as of late and got open rates higher than with different tools we've utilized previously. We like that they support various methods of area confirmation. The point of interaction is simple and instinctive. Support answers rapidly it gives clients the subtleties of every exchange they have made. It can likewise be utilized to follow messages and business as indicated by clients' inclinations. Clients can make contact records quickly and without any problems.

Georgios C.
Star Rating: 5

What do you like best about the product?
Great product that's easy to use, and customer support who's responsive and really cares.

What do you dislike about the product?
Our experience has been great so far, so there's nothing I can highlight here.

What problems is the product solving and how is that benefiting you?
We wanted a reliable email marketing tool to build our email list. We chose Moosend after a side-by-side comparison with Mailchimp, ConvertKit, and ActiveCampaign. What's great about Moosend is that anyone (involved in brand operations) in our team can use it after watching a couple of product walkthroughs we've created. Now, we're looking for ways to grow our email list, knowing that the foundation (of having a great tech partner) is there.

Vic L.
Star Rating: 5

What do you like best about the product?
The dashboard and metrics after you send a campaign are very useful. Some other tools make this overly complicated this is big charts, easy to understand almost fun

What do you dislike about the product?
I would normally say the email designer is very bad compared to other tools, but I'm so happy to say the email buider has way improved. Anyone familiar with Wordpress or building rows and columns will feel right at home and it's very easy to make modern looking emails now.

What problems is the product solving and how is that benefiting you?
Cold emailing and outreach is so important and thats what we use moosend to do. Customer engagement and new leads. The more we use it the more benefits we get, its very simple but effective

Dirk C.
Star Rating: 4.5

What do you like best about the product?
As an experienced AWeber user, as was very interested in the way Moosend was developed. To my surprise, the user interface of Moosend is very intuitive and easy to use. The data transfer from AWeber and Moosend was done in minutes, and now I will explore the system in more detail and check all features. Keep you posted. Rgds Dirk

What do you dislike about the product?
As I'm new in Moosend, I will need more time to check all the in and outs of the system. So far I did not see any difference with AWeber. I like the default dashboard.

What problems is the product solving and how is that benefiting you?
I could not use my Visa card anymore at AWeber, so I needed to migrate to another email provider tool.

Verified User in Online Media
Star Rating: 4.5

What do you like best about the product?
Firstly I like the competitive pricing, it's very transparent on how much it will cost you. The layout is pleasing and it is easy to find your way around. You can easily create new emails to send out, create automation's which work well. I like the editor, it works well in creating nice looking emails. You can create your own landing pages which look really good, and integrates well. They have a spam test tool you can use before you send an email, helping you with increased deliverability and open rates, it's good to help you improve your emails. As well as a solid product, they have a lot of great content in their blog,covering all sorts of marketing stuff, as well as ideas and examples you could use. They are also continually adding or improving things, and it's good to see them working on their product continually. The support if needed is really good, and they will work with you to help you set up, or fix any problems you may come up with.

What do you dislike about the product?
The only thing I dislike is when you have an email list and you remove someone from it for whatever reason, they are still on the list but it says they are removed. I just want them gone completely, I think support can remove these from the view, but I'd like for them to just go.

Recommendations to others considering the product:
They have a free version so I suggest you sign up and see what it offers, see if it fits your need. Make sure to ask questions to support if needed, and really compare what you are currently using with Moosend.

What problems is the product solving and how is that benefiting you?
Moosend helps me send good looking emails to people, as well as automation's which are easy to set up, with many different options. Making sure I have great emails going out to my list.

Lelo M.
Star Rating: 5

What do you like best about the product?
Their campaigns/promotions, approach and their professionalism. They always deliver what they promise, no holdbacks or maintenances in middle of campaigns. Highly recommended.

What do you dislike about the product?
So far nothing, I have not come across anything that I don't like about Moosend. Everything is perfectly managed and I don't think there is any changes/improvements they can do. Excellent platform.

What problems is the product solving and how is that benefiting you?
To create excellent newsletter, automate campaigns and manage my mails. It has everything you need to know about email marketing and I'm impressed with how it can help one grow their businesses.

Gemma L.
Star Rating: 4.5

What do you like best about the product?
Quick, simple, great value, good customer service. Overall it is a great system and I would highly recommend it.

What do you dislike about the product?
Adding images to an email is a bit fiddly and not easy to resize them in the system. It makes me nervous when sending the email out that it is not going to render correctly in the browser. (Sometimes that happens to me when I send test emails)

What problems is the product solving and how is that benefiting you?
Moosend allows us to send marketing comms to our customers.

Suzy T.
Star Rating: 5

What do you like best about the product?
Platform is intuitive, flexible and easy to use. When you have a question and need help, the customer service team is always there to help.

What do you dislike about the product?
The editor is sometimes slow to respond on the email template

What problems is the product solving and how is that benefiting you?
Having a reliable, easy to use email marketing platform where I can quickly and easily produce campaigns and get excellent results

Verified User in Leisure, Travel & Tourism
Star Rating: 5

What do you like best about the product?
Very userfriendly interface, simple to use, very good price for getting unlimited features, excellent customer service

What do you dislike about the product?
I had some troubles with people receiving emails in spam, but now I changed some things (easily) with their help, and now it seems fine.

What problems is the product solving and how is that benefiting you?
Making it easy to design, deliver and track email campaigns. I love the automations that have unlimited actions (unlike mailchimp). I really like taking my readers and customers on a journey, but I get demotivated a lot when the program or tech is not working with me. With Moosend I can really focus on the content, without having to pay the ´professional´ prices that mailchimp asks.

John K.
Star Rating: 4.5

What do you like best about the product?
it's easy to use an extensive FAQ good support

What do you dislike about the product?
Maybe have support in Greek, but not a big issue

What problems is the product solving and how is that benefiting you?
Easy to build marketing automations

Erik L.
Star Rating: 4

What do you like best about the product?
Good value for the money. We only send roughly one newsletter per month to a larger number of customers and compared to Mailchimp we were using previously we save a lot of money!

What do you dislike about the product?
Switching from Mailchimp we did notice that Moosend is lacking some functionality. For example the number of integrations to other apps/platforms are less. Lucky for us, we only use a fraction of all the available options so Moosend works great for us.

What problems is the product solving and how is that benefiting you?
We send newletters to a large number of recipients and follow up statistics such as opening rates, which links are clicked.

Rajeev B.
Star Rating: 5

What do you like best about the product?
Working on the dashboard while say launching a new campaign is fast. There is chat support available five days a week round the clock to help if you need help.

What do you dislike about the product?
I could spot more features for any email marketing software, including so many automation opportunities. However, they are not in SMS marketing, which gives them a disadvantage should someone want to have email marketing and SMS marketing under one dashboard.

What problems is the product solving and how is that benefiting you?
All our WordPress websites have the Moosend Website Connector plugin activated. This helps to have subscriber forms, sharing of latest posts through RSS campaigns seamlessly.

Elba María M.
Star Rating: 2

What do you like best about the product?
It was a good free competitor to MailChimp and MailerLite. It had even more features than the free forever plan from MailChimp. Great templates, automation, resending to no-opens, and scheduling, among other essential features, were available to users under the free plan.

What do you dislike about the product?
Moosend was sold, and they changed the free plan to a 30 days trial plan. A 30 day trial period is not enough to try this type of service, especially if you want to weigh your options and make an informed comparison for this marketing tool. That's beside the learning curve you must deal with while testing and setting up the tool.

What problems is the product solving and how is that benefiting you?
eMail Marketing Campaigns for me and I will also assist some customers with their campaigns.

James P.
Star Rating: 4.5

What do you like best about the product?
Easily create mobile responsive emailers with an intuitive drag and drop interface.

What do you dislike about the product?
Sometimes the user interface is glitchy when adding new sections. Takes some getting used to.

What problems is the product solving and how is that benefiting you?
Ability to create my own emails which look great and don't require input from developers.

Linda K.
Star Rating: 4

What do you like best about the product?
the creation of email campaigns are much more successful in the interest of the client Automation of tasks that used to be repetitive and took up a lot of time are now automated, freeing up more time In each campaign you can have a follow-up where you can see the projection of success

What do you dislike about the product?
I found it to be a very complete platform better than the competition

What problems is the product solving and how is that benefiting you?
automation and better marketing campaigns launched improved work and reputation

Robert F.
Star Rating: 5

What do you like best about the product?
Moosend features, dashboard and cost model is more attractive. I soon went from the free trial to the Pro subscription which is very reasonable and offers all I need for the foreseeable future. So far I have been very impresed by the speed and attention fom Support.

What do you dislike about the product?
No major issues or niggles encountered. I'm still familiarisinfg myslef with all it has to offer. The logo isn't great, but I can live with that as usability, look and feel are otherwise are great.

What problems is the product solving and how is that benefiting you?
Managiong and growing my subscriber list and time saving on creation and scheduling of campaigns.

Melissa M.
Star Rating: 4.5

What do you like best about the product?
I moved over to Moosend from another email marketing platform and love it. It is easy to design emails, upload your contacts, view activity reports, etc. I love that I can easily see all the information that I need in a simple and concise format. Moosend is priced very well for my small nonprofit. I will be using this platform for all my email marketing needs.

What do you dislike about the product?
From what I can tell, there is not a way to automatically post to social media when you send out an email.

What problems is the product solving and how is that benefiting you?
Moosend has made it easier for me to send out email marketing.

Divesh S.
Star Rating: 4.5

What do you like best about the product?
Marketers find email automation incredibly helpful, and Moosend offers a wide range of ready-made templates to choose from. What sets Moosend apart is its unlimited email-sending feature, which is often limited in other software. On top of that, Moosend is an affordable option compared to its competitors.

What do you dislike about the product?
A free plan is not currently offered by Moosend, which can be a barrier for beginners who are just starting out with email marketing. Additionally, if a plan is not purchased after the free trial, the account is locked, which can be restrictive. It would be beneficial if Moosend could introduce a free plan option and perhaps have a more flexible account locking policy.

What problems is the product solving and how is that benefiting you?
Moosend is a highly effective and affordable email marketing software that I highly recommend. It offers a wide selection of pre-made email templates that can increase your conversion rates. Moosend also allows you to send personalized emails to customers for various occasions, which can enhance customer engagement and improve retention rates.

Howard B.
Star Rating: 5

What do you like best about the product?
I have only one promotional email campaign each year during the Christmas season. Moosend provides me with the tools I need to easily construct a campaign that is measurably effective and at a cost this small etailer can afford. My 2022 campaign delivered nearly $12,000 in sales from my investment of about $150. What little customer support I required has been delivered in a timely, capable and personable manner.

What do you dislike about the product?
I wish that I could subscribe for the month I need the service and immediately cancel the subscription while retaining access during that month. That said, after forgetting to cancel at month's end and being charged for the additional month that I did not need or use, they graciously refunded to me the the additional month's charges.

What problems is the product solving and how is that benefiting you?
Enabling me to communicate with existing customers to drive follow-on salejs.

Aury H.
Star Rating: 5

What do you like best about the product?
As far as I am concerned, best value for money on the market.

What do you dislike about the product?
It is sometimes not easy to edit blocs when editing a newsletter.

What problems is the product solving and how is that benefiting you?
Helped me set up the account.

Verified User in Staffing and Recruiting
Star Rating: 5

What do you like best about the product?
That it targets a lot of candidates and most can be reached and they can get back to you with great candidate (employers and consultants). It reaches much more candidates and employers who are actively marketing their consultants!

What do you dislike about the product?
I feel that the process to post a job or requirement is a bit tedious. More training can probably be given so that we can find the process a little more easier

What problems is the product solving and how is that benefiting you?
Not sure.

Md. Nasir U.
Star Rating: 4.5

What do you like best about the product?
Email automation is super helpful for marketers. There are many ready-made templates to use. It has an unlimited email-sending feature which is limited in other software. Moreover, Moosend is very cheap compared to others.

What do you dislike about the product?
There is no free plan available for Moosend. It should be introduced for beginners. After the free trial, if no plan is purchased, the account is locked. This policy can be more relaxed.

What problems is the product solving and how is that benefiting you?
Moosend is the best cheap email marketing software I have ever used. It is super easy and has lots of ready-made email templates that help to boost conversion. Moosend also helps to send personalized emails to customers on different occasions.

John M.
Star Rating: 5

What do you like best about the product?
The product is easy to use & affordable.

What do you dislike about the product?
Reports feature does not routinely update.

What problems is the product solving and how is that benefiting you?
Connecting with our members is an important part of our business. Moosend fills that need.

Nataliya B.
Star Rating: 5

What do you like best about the product?
Moosend has been a part of my business for over a year, and I have been using it successfully. It's an easy-to-use platform and has all the features I need to manage my email campaigns efficiently. I've found the customer support team helpful, and the pricing plans are great too. Moosend is a trusted email marketing solution I highly recommend to anyone, big or small business!

What do you dislike about the product?
I'd like to see more on-with-the-trends designs for emails, and more templates for newsletters.

What problems is the product solving and how is that benefiting you?
Deliverability and an on-brand feel of emails are very important - and Moosend does a fantastic job with that!

helene s.
Star Rating: 4.5

What do you like best about the product?
The fact that I receive emails from Moosend informing me if there is any problem with a campaign I've sent. Also was very happy to be informed because I needed to verify my email and domain properly which I hadn't.

What do you dislike about the product?
Difficult to navigate the 'training' - I wish there were more videos, but the customer support team are very responsive

What problems is the product solving and how is that benefiting you?
I wanted something that could segment my audience with detail , and be able to set up funnels that I can see easily and be able to take clients to different lists

Argiris B.
Star Rating: 4.5

What do you like best about the product?
Exceptional automations help us to create complex consumer journeys Very responsive support

What do you dislike about the product?
Free pricing model - prefered the free 1000 emails model instead of the 1 free month

What problems is the product solving and how is that benefiting you?
Complex Consumer Journeys - personalization

Patrick B.
Star Rating: 5

What do you like best about the product?
We love how intuitive and simple it is to use. We can create beautiful newsletters and send them to our research and scientific community. Previously, we struggled to make visually stimulating newsletters, so Moosend helped us when needed.

What do you dislike about the product?
There are very few things to dislike, but a few features could be further worked on. We want to be able to save entire sections as a template so that we can move it from the "layouts" menu. We know that some custom layouts can be created, but expanding on that would be very beneficial for many Moosend users.

What problems is the product solving and how is that benefiting you?
It is helping us solve the issue of manually building newsletters for our community. Previously, we created newsletters using Word, but it did not meet our basic needs.

Nick T.
Star Rating: 5

What do you like best about the product?
The support has been first class. The chat has been very helpful and, where necessary, has been escalated to an expert who followed up in a helpful and timely manner. The library of help also seems comprehensive and easily understandable.

What do you dislike about the product?
Everything so far has been great, there is nothing I can pick fault with.

What problems is the product solving and how is that benefiting you?
Autoresponding to customers who have purchased from us. Once set up, this allows us to spend time on other aspects of the business.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
Compared to MailChimp, this solution is a no-brainer.

What do you dislike about the product?
Everything so far seems to be going great.

What problems is the product solving and how is that benefiting you?
Moosend allows our CBD company to market to our customers. It's tough to find a reliable email marketing partner in the marketplace, so we are happy to have found Moosend.

David N.
Star Rating: 4

What do you like best about the product?
Moosend's free plan is great for small businesses who have less than 1,000 subscribers. (Paid plans for more subscribers are flexible and affordable). I appreciate how many customizable templates are included in the plan. I've only used a couple, but I like having options! The design interface is really intuitive. I also love that Moosend has grown beyond just email automation - I haven't used the landing page creation feature, but again, I like options.

What do you dislike about the product?
The email campaign settings aren't as intuitive as some other platforms, but I'm just picky about UX. There are tutorials available if you really get stuck.

What problems is the product solving and how is that benefiting you?
Moosend is providing multiple marketing solutions in one space. I'm excited to play around with more features in the coming months to see how efficient it really is to have one platform handle automated emails, newsletters, and landing pages, complete with A/B testing and analytics.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Moosend continues to keep up & innovate in the eblast provider space. Solid deliverability, flexible without being sleazy. I've worked with a fair amount of these things, and honestly their support has blown me away. Had an issue recently and I'd say most vendors would be like "yeah, sucks to be you, pound sand" but not Moosend. They gave solid advice to resolve things in a white hat.

What do you dislike about the product?
Eh, I guess compared to the big boys the UX can be a little clunky, but it's balanced out by all the good stuff

What problems is the product solving and how is that benefiting you?
Customer outreach, email marketing

Alan A.
Star Rating: 4.5

What do you like best about the product?
Moosend is helping many out there and I have noticed that many freelancers and small business owners –like us – are more interested in it rather than medium-sized companies or enterprises because this platform comes with plenty of helpful features at a price you won’t even believe. This is amazing I have ever used for email marketing.Although the only concern is the technical support here, I think apart from that everything looks clean and good here. we never faced any major-unsolvable issue on this platform. Which is amazing is such low pricing plans.

What do you dislike about the product?
You can surely customize the newsletter according to your preference but that’s it there is which you can create of your own style. The signup form and landing pages can’t be customized, and their available templates are not attractive to be used without some tunings – which is unfortunate.

What problems is the product solving and how is that benefiting you?
The customer might not be available, but this platform is so easy that anyone can use it and a person who has little technical knowledge can easily operate it and even solve issues. Additionally, its analytical reporting feature helps you understand the results and strategies of your marketing campaigns to do better in the future.are more interested in it rather than medium-sized companies or enterprises because this platform comes with plenty of helpful features at a price you won’t even believe. This is amazing I have ever used for email marketing.

Rishi B.
Star Rating: 5

What do you like best about the product?
Visually appealing email newsletter, subscription form, and landing page templates. Landing pages are responsive with features including countdown timer, forms, and videos. Intuitive dashboard and extensive analytics reporting. Take your digital marketing to the next level with its automation features.

What do you dislike about the product?
They should integrate SMS marketing. For an online shop, transactional SMS messages are vital.

What problems is the product solving and how is that benefiting you?
Our friend in digital marketing. Takes care of lead generation with automation tools. Subscription forms and landing pages connect seamlessly with WordPress sites through plugins. Its landing pages on our WordPress sites saves hiring pricey developers or going for expensive pro themes.

Xavier M.
Star Rating: 5

What do you like best about the product?
I love the deliverability. When you start, you needs to configure DKIM and SPF and verify the domain, then you can use. I like it the text editor, is easy and intuitive.

What do you dislike about the product?
Sometimes, the number of subscribers don't is correct. But is a minimal thing, is not really important. Another thing can be better is the statistics, maybe be more clear.

What problems is the product solving and how is that benefiting you?
I can send a daily newsletter. Don't have any restrictions about the number of emails per month. You pay for subscribers. That is a benefit that I consider essential.

Verified User in Higher Education
Star Rating: 5

What do you like best about the product?
This is a mature platform with all the features necessary for email marketing. I have used email marketing software for 20 years and Moosend is my go to for newsletter marketing.

What do you dislike about the product?
There is always room for improvement in user experience, but the recent redesign improves things. The landing page builder is not very sophisticated. Other than that if I compare it with the competition I can't find major shortcomings.

What problems is the product solving and how is that benefiting you?
I don't do an intensive use of newsletter marketing but Moosends solves all my problems with it. Aside from that I am able to do automations easily, integrate with Wordpress quickly and implement further integrations with Zapier like services (for Facebook Ads retargeting, for example)

★ Kim F. H.
Star Rating: 5

What do you like best about the product?
A large variety of templates. They have a lot of different styles and all the sizes of forms you would want for all of the various use cases. Great help/support. Constant innovation and improvements.

What do you dislike about the product?
Been using it for about three years, and I can't think of any glaring need. More integrations and analytics are always nice, but they have a lot already with good reporting.

What problems is the product solving and how is that benefiting you?
Moosend helps me communicate and sell. Moosend is quite a bit easier to use than other solutions I've tried and researched. Knowing more about what is working and not working is essential and this software gives me the feedback and I need adjust my campains.

Alice I.
Star Rating: 5

What do you like best about the product?
The versatility of the dashboard helps you produce awesome personalized newsletter layouts.

What do you dislike about the product?
Tricky ways of saving your work. It took a while and help from customer support to find my way among the three ways of saving my initial work. As with many other automatic platforms, this one does not guarantee your newsletter landing in inbox or accurate, real data behind the process.

What problems is the product solving and how is that benefiting you?
It is a fantastic tool for creating complex newsletter designs, by integrating a diversity of user-friendly commands and formats.

Prem K.
Star Rating: 4

What do you like best about the product?
Moosend is the best tool for email automation. Also, I can create emails campaign and deliver them to customers to many at once. I can also manage an email list easily.

What do you dislike about the product?
Moosend is the simplest and the most modern tool, but it provides integration with only a few tools. It must integrate with more tools. As well as, its customer support is not too fast.

What problems is the product solving and how is that benefiting you?
Moosend provides growth tools like landing pages and subscription forms which we can be used on your website to bring more and more traffic. I can also check reports of the campaign.

Verified User in Primary/Secondary Education
Star Rating: 5

What do you like best about the product?
Moosend is a wonderful alternative to Mailchimp and other similar offerings. I like the pay-as-you-go subscription option, as we do not send frequent marketing emails; it saves us a lot. Its automated workflow feature is quite useful in creating audience lists. One of the best features is the campaign editor. We were using Mailchimp before, but we may not go back there again.

What do you dislike about the product?
Moosend does not have a mobile app which makes it a bit difficult to use on mobile devices. Also, it is only for marketing emails, not a full-featured CRM, but that is ok as long you do not need these features.

What problems is the product solving and how is that benefiting you?
Ease of sending marketing emails and, more importantly, organising our growing contact list in a very cost-effective way. It helped us in improving our processes and managing customers effectively.

Verified User in Consumer Services
Star Rating: 5

What do you like best about the product?
At Moosend, I particularly appreciate the usability of the interface, as well as the number of features, including the API and the automation system that allows to set up efficient conversion tunnels. Finally, the migration went very well, thanks to the automatic import, and the chat support which is extremely friendly, fast and competent.

What do you dislike about the product?
The text editor could be improved to facilitate working with long texts

What problems is the product solving and how is that benefiting you?
Moosend allows me to manage my mailing list in an intuitive way, via the API, while taking care of the management of the double opt-in, and the automation of the sendings with an excellent deliverability

Neha R.
Star Rating: 5

What do you like best about the product?
The simplicity and ease of getting started but at the same time, a powerful tool.

What do you dislike about the product?
Nothing that comes to mind. We use it for Email Marketing Automation and it works great for our usecase.

What problems is the product solving and how is that benefiting you?
Solves manual work ofcourse of sending the email. The automation tool works really well with conditions. The opening rates are good.

Tatiana P.
Star Rating: 5

What do you like best about the product?
We are a market research company and need email marketing platform service only occasionally so we tend to prefer the "pay as you go" platforms. We tried Moosend recently and got open rates higher than with other platforms we've used before. We like that they support different ways of domain verification. The interface is easy and intuitive. Support replies very quickly.

What do you dislike about the product?
We noticed that the time to upload lists is longer than our previous experience with other platforms. However, we were explained that while being uploaded, the lists go through a thorough check so it is beneficial in the end.

Recommendations to others considering the product:
Their free trial is pretty generous and lets you have a good taste of working with the platform.

What problems is the product solving and how is that benefiting you?
For us, it is a great instrument to send out invitations to take a survey to professionals who have agreed to receive such emails from us. We get higher open rates and therefore higher participation than with other platforms.

Cassie L.
Star Rating: 4.5

What do you like best about the product?
Can get started pretty easily and templates are easy to use

What do you dislike about the product?
Im just starting to set up my campaigns, but during the test campaign my first emails ended up in side Spam, I am working to determine why this happened and how to avoid it happening once we go live,

What problems is the product solving and how is that benefiting you?
Helping me get multiple communications to my donors at a relatively low price.

Cosmin N.
Star Rating: 5

What do you like best about the product?
Automation and easy email builder for any email.fdfdfdfdfdfdfdfddfdfddfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdfdddfdfdfdfdfdfdfdfdfdfdfdfdfdfddfdfdfddd

What do you dislike about the product?
In some cases for a few emails, the mobile preview si not the same as the sent email.

What problems is the product solving and how is that benefiting you?
First of all Moosend saved me a lot of time for building emails. Another great integration was automation.

Jessica K.
Star Rating: 5

What do you like best about the product?
The overall user interface is comfortable. You can easily incorporate excel spreadsheet data, which is very helpful! I feel confident that my emails are effectual. Great marketing tool!

What do you dislike about the product?
I dislike the landing page creator. I feel it could use easier functions and better layout options. I do think practice helps.

What problems is the product solving and how is that benefiting you?
It helps me to process a broad outreach with my marketing. Moosend competitors I've tried, did not meet my needs, nor my price point. I can access all my audiences easily through moosend.

Verified User in E-Learning
Star Rating: 5

What do you like best about the product?
Pay as you go rates are the most affordable that I've found. Email list segmentation in combination with using tags can be very granular and will save me lots of time. Best of all so far I've had the best delivery rates of any of the platforms I've used. I'm talking 30% open rates and good click through rates. And I've been sending to these list every two years (my business is seasonal) for a decade now. Never had anyone do this and the data seems legit. I haven't used their editor. The user interface was very easy to learn and use. My only problem was trying to figure out how to embed a properly working "unsubscribe link" into an imported html. Tip: You must embed their unsubscribe tag into an html link for it to look good. If you try typing it out yourself without using their tag it will fail. I've only sent four campaigns so far and started last summer. But so far this is the best I've used. And I've used the following from best to worst (email octopus with amazon ses, constant contact, chimp, activecampaign, sendinblue (not great but could have been), sendgrid (the worst), and admail.net (good list management but delivery went from good to worst). I'm probably leaving out a few others. The short story is that I've been trying to find something to replace admail.net for years. But either the service was too expensive. Or the delivery was bad. Or the list management was poor, etc.... For me the best three have been MooSend, Email Octopus with SES, and Constant Contact. Everything else I've tried had something that didn't get the job done for me.

What do you dislike about the product?
Documentation on how to embed a nice looking "unsubscribe" link in an imported HTML is nonexistent. Its easy to do but I had to figure it out. Here is how you do it. Click Here to Unsubscribe

What problems is the product solving and how is that benefiting you?
The segmentation abilities is going to save me time that I could not do with anyone else. So as I go through the season I will want to stop sending to people who have already bought from me. And I also don't want to send if they have opened an email from certain specific previously sent emails. To do that all I have to do is import a list of emails with a tag for those that have made their purchase thus adding tags to certain customers in my list. Then in about 15 seconds I can modify my segment to send the next email to my list excluding those tags and those that have opened certain emails previously sent. Seriously its super easy on Moosend. Also the Pay As you Go option fits my business cause I only send emails for about three months out of every 24 months.

Corey J.
Star Rating: 5

What do you like best about the product?
Moosend includes multi-step marketing and tracking automation workflows, as well as a spam helper.

What do you dislike about the product?
Navigation links could have been more intuitive to increase speed.

What problems is the product solving and how is that benefiting you?
Customer support was a good experience.

Yiorgos Y.
Star Rating: 4.5

What do you like best about the product?
Easy to use interface, quick overview of sent emails is very practical and gives an easy glance over performance.

What do you dislike about the product?
I am not sure if there is anything negative to comment.

What problems is the product solving and how is that benefiting you?
We are attracting more clients using Moosend.

Ioannis D.
Star Rating: 5

What do you like best about the product?
Support is always fast and accurate, providing solutions to any issue you might facing

What do you dislike about the product?
The new interface needs time for the users that use the old one ...

What problems is the product solving and how is that benefiting you?
Sending newsletters and e-mail campaigns had become easier and easy to evaluate

Todd R.
Star Rating: 1.5

What do you like best about the product?
Nice UI and easy to navigate. Support was helpful when needed. Easy to design an email template and import recipients from other sources.

What do you dislike about the product?
Set up DKIM and SPF as suggested, but the checker still said something was wrong. Had to get support to fix it. Then I sent out my campaign and it ended up in everyone's spam folders anyway. Had a terrible open rate. Canceled my account after that.

What problems is the product solving and how is that benefiting you?
An email tool isn't worth any price if the emails don't reach recipients' inboxes.

Kielo D.
Star Rating: 5

What do you like best about the product?
It gives users details of every transaction they have made. It can also be used to track emails and business according to users’ preferences. Users can create contact lists rapidly and easily. This platform targets the required audience itself. This platform allows users to schedule different campaigns. It is quite a useful feature because the user does not have to remember the time and date for starting them. This

What do you dislike about the product?
The pricing should be a little low for a greater amount of people to reach it. There is no free trial version for the users’. In this way, they cannot get familiar with the functionalities offered on this platform.

What problems is the product solving and how is that benefiting you?
It is simple and easy to use and understand. The email marketing feature is best in its work as compared to other applications. The email sending function is fast and rapid. The interface is easy and neat. This platform performs all the necessary work which the user has to do.

M S.
Star Rating: 5

What do you like best about the product?
Platform requirements are not too restrictive. Worked with aws.amazon Route53 (adding email server records) where I couldn't do the same with Mailerlite!

What do you dislike about the product?
Wordpress form plugin is way outdated.Should match competitors form plugins, like Constant Contact, are doing. Also popular plugins like DIVI are not supported. I could manage without a seperate form plugin if at least DIVI support is there, which supportalmost ALL other Email marketing platforms.

What problems is the product solving and how is that benefiting you?
Online Support can be a hit or miss depending on the quality of staff, sometimes excellennt , others are sorely lacking is understanding integration with other tools even on a basic level (such as DIVI).

Verified User in Computer Software
Star Rating: 0

What do you like best about the product?
I like how simple it was to set up my account. Their set of features is limited but enough for what we needed.

What do you dislike about the product?
At some point last year they changed their plans. All their "free plans" were turned into "free trials" and at no moment did Moosend adhere to their own terms of services and notify us about up. What a surprise it was to visit our account after a period without sending any campaigns only to realize our account was blocked until we entered a payment method. We have less than 60 subscribers and send a few campaigns per year - but what stings is the surprise of having our plan changed without any notification. They did that to us and can do it to you.

What problems is the product solving and how is that benefiting you?
At this point, I just wanted to send an email campaign.

Gerard B.
Star Rating: 5

What do you like best about the product?
It's very easy to learn and very consistent to work

What do you dislike about the product?
You can manage the templates only from inside the campaign, i'd wanted to have a direct access to manage them separately.

What problems is the product solving and how is that benefiting you?
I'ts my principal email marketing tool

Verified User in Writing and Editing
Star Rating: 5

What do you like best about the product?
Their templates are easy to navigate and they offer beautiful template designs I can modify to my liking.

What do you dislike about the product?
I don't have any dislikes at this stage of the game.

What problems is the product solving and how is that benefiting you?
They are helping me to build my email list and have been helpful every step of the way.

Saylor A.
Star Rating: 4.5

What do you like best about the product?
The most functional software comes with multiple perks which give you the reason to choose this one again. Furthermore, the software offers the best data control analysis and helps you to achieve 100% goals. The dashboard is friendly with the best backend settings and makes it easy for you to communicate with the clients easily.

What do you dislike about the product?
You can say the features that you might not like about Moosend. So, this tool lack optimization services and the performance may lag sometimes due to glitches that are so disillusioning.

What problems is the product solving and how is that benefiting you?
Moosend is satisfactory and you can make it your first choice. You can get the segmentation, analytical report testing, data entry, and much more services here. When we say about the premium plans then, you can get them at reasonable ranges.

Maybelle G.
Star Rating: 5

What do you like best about the product?
The UI is pretty good. We are able to create and customize templates and set them with automation triggers. Scheduling of emails is quite easy and it offers us an option to personalize them . Moosend is aslo quite affordable when sending bulk emails.

What do you dislike about the product?
Non so far. It has been a reliable tool. No dislike at all.

What problems is the product solving and how is that benefiting you?
Moosend is the most affordable email marketing application setting up campaigns and landing pages is easy. Templates can be easily be customized and scheduling of emails feature works perfectly.

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
Moosend's landing page builder is the easiest landing page builder that I've tried. It's very intuitive and easy to get a good looking page built. The email automation is also very good and comparable to MailChimp.

What do you dislike about the product?
While the landing page builder is very good, it could use some more advanced features that more expensive builders have (e.g. more editing customization options, have icons for checkmarked lists, have exit-intent popups, more layout options, etc.)

What problems is the product solving and how is that benefiting you?
Moosend is allowing me to set up landing pages for my sales funnel and is also automating my email campaign which is being generated from Facebook ads as part of a pre-launch crowdfunding campaign.

Melanie E.
Star Rating: 3.5

What do you like best about the product?
Multiple audiences and ways to create content

What do you dislike about the product?
Apparently when making changes on a scheduled event, the previous content is what is published - figuring out the settings is a little more complicated than other platforms

What problems is the product solving and how is that benefiting you?
Emailing target audiences with a simple Process

Darren G.
Star Rating: 5

What do you like best about the product?
Moosend has a very clear easy to understand interface. From choosing which lists to send to, to selecting a template and designing my campaigns it's all very straight-forward

What do you dislike about the product?
The only thing I dont like is the method for choosing the time to send an email, rather than typing in a time or choosing a drop list there is now a clock interface which isn't as clear.

What problems is the product solving and how is that benefiting you?
I use Moosend for collecting email addresses on my website and also sending out weekly promotional campaigns

Joe G.
Star Rating: 5

What do you like best about the product?
Simple interface that just works. Email marketing should be easy to compose and send and Moosend does this well.

What do you dislike about the product?
Nothing so far it's not free like others but it's well worth it.

What problems is the product solving and how is that benefiting you?
We often email customers with offers after they have purchased from our website and this does it very well. Newsletters are a great way to convert people.

Shemmy K.
Star Rating: 5

What do you like best about the product?
The software has a user-friendly interface and even if it's your first time using this software you will not have a hard time finding your way around it. I was reviewing the software so that I could give feedback to a company and I was quite impressed with the platform. The company was looking to transform into the digital world and I am glad they chose this software. Everyone that was involved understood it very quickly and it was easy for them to roll it out. Congratulations to the team at Moosend this is an amazing piece of work.

What do you dislike about the product?
Well, the only challenge I had was during the importation of a CSV file as it was a little bit buggy and could not accept the last name for the email list. I found this quite off as they should work to improve this because people have different needs for different purposes. Otherwise, great work.

What problems is the product solving and how is that benefiting you?
I never got to experience Moosend at its full capacity as my work was only to check out the software and review it before the company could implement this software. I am glad it was considered and was rolled out to the whole company at large. It is amazing and I would recommend this software to anyone.

Jennifer G.
Star Rating: 5

What do you like best about the product?
The ease of putting together campaigns allows me to focus on the rest of my tasks and I don't have to worry about if my campaign will look good or not because I know it will

What do you dislike about the product?
I dislike that Moosend got rid of the free all the time price point. I don't have anywhere close to 500 contacts, so I don't feel like I should have to pay the same amount for less contacts.

Recommendations to others considering the product:
Once you get the hang of using the platform, it gets easier to navigate.

What problems is the product solving and how is that benefiting you?
The best benefit I have figured out is that my email no longer crashes or bounces my email list because I am no longer using my business email to send load lists. With Moosend I get all the benefits of sending one single email to multi[e people and I know that they will get it. I also like that I can track subscriber activity, link clicks, and bounced emails to rectify the situation quickly

Vibhor G.
Star Rating: 4.5

What do you like best about the product?
The best thing is the data analytics and customer emailing when it comes to the service. the goals and activities are clearly defined to come up with the target required.

What do you dislike about the product?
The complete analysis and control of the data are not available with the free version. I was not able to come up with the final analysis and see what else can be done with the data.

Recommendations to others considering the product:
Get the onboarding done as soon as possible to come up with the insights and goals which will linearly help you with the further requirements and target completion to get the users assembled for your business to grow.

What problems is the product solving and how is that benefiting you?
Moosend provides a clear data structure with an easy understanding of what the goals and actions need to get done to come up with the user base and actionable insights.

Xavier M.
Star Rating: 5

What do you like best about the product?
I like the interface and because is really easy to use. I think my campaigns have better opening. I love the integration with Wordpress.

What do you dislike about the product?
All works really well but, you can improve the text editor. When I write, I need some time to put links, bold and other things like that.

What problems is the product solving and how is that benefiting you?
I used many tools but Moosend have more security, deliverability and integration with other tools like Wordpress and Revue.

Kevin B.
Star Rating: 5

What do you like best about the product?
I have tried all of the major email platforms available, and I was never really 100% happy with what was available. I am a single-person entrepreneur - I don't need a $50.00 a month platform. I always felt like I was overpaying with other providers. Moosend offers all of the features that I need, email campaigns, templates, subscriber lists, automation, etc... all at a very affordable price.

What do you dislike about the product?
Nothing. Moosend is a great platform, very affordable and I highly recommend it!

What problems is the product solving and how is that benefiting you?
Like all new software platforms, it takes a while to get used to their software and their "jargon". Once you do - it's pretty easy to set up and use - GREAT support!

Bill M.
Star Rating: 5

What do you like best about the product?
Moosend is very easy to use, versatile, and far less expensive than any of the other options out there!

What do you dislike about the product?
What's there to dislike?! (I am now a very satisfied..."MailChimp refugee"!...)

What problems is the product solving and how is that benefiting you?
I can do more in the same amount of time (or less) at a fraction of the cost.

Verified User in Primary/Secondary Education
Star Rating: 1.5

What do you like best about the product?
Email design is very flexible and customer service is quite responsive. Reporting is thorough. Contact management is intuitive and easy to use. I like that contacts can be on multiple lists but only count once for billing purposes. Emails are "archived" allowing you to share the URL if needed.

What do you dislike about the product?
I am skeptical about deliverability. I know this is not completely in the hands of Moosend and other email marketing providers, but getting to our recipients' inbox is crucial. I once did not receive a sent email and found that my account had mysteriously been marked as "unsubscribed." The SPAM report is not reliable (support has told me this). Since they sold it, there is no longer a free version and now that we pay for it my tolerance for the bugs is ZERO. Moosend is not a US-based business. There is no support on the weekends.

Recommendations to others considering the product:
I would definitely consider Moosend for your email marketing needs. I am a former Constant Contact and Mailchimp user and find Moosend to be superior to those alternatives.

What problems is the product solving and how is that benefiting you?
Moosend allows us to professionally communicate with our constituents: students, parents, prospective families, alumni, alumni parents, donors, potential donors, and more. I've used other email marketing services and find Moosend to be the easiest to use for our needs.

Richard O.
Star Rating: 4.5

What do you like best about the product?
Moosend is the amazing; the dashboard is very intuitive, setting up campaigns is a user-friendly process from start to end. It is way superior to any other email platform I have ever used. The reports are very intuitive and it makes it so easy to send your campaign to non-opened contacts. Also the customer service via chat is fantastic - I highly recommend Moosend in every aspect.

What do you dislike about the product?
There may be a few problems with the Google SPF and DKIM since when I updated the Moosend spf and dkim my gmail didnt get through to all my contacts.

Recommendations to others considering the product:
Do the free trial and won't be disappointed.

What problems is the product solving and how is that benefiting you?
a user-friendly email platform where I could easily see open rates, click rates, unsubscribes etc. And a platform that can give me good reporting and the ability to quickly send out emails to contacts that never opened your email in the first place.

Sajjad S.
Star Rating: 5

What do you like best about the product?
I love the ease with which it works and also the fact its intuitive user interface makes it a cake walk to use, it took our marketing team just a week to get used to Mossend

What do you dislike about the product?
The pricing of the software can be a little better since some companies including ours have limited markets for budgeting especially when you are a small company

Recommendations to others considering the product:
If you are struggling with finalising your banners, landing pages, email templates etc then Moosend is what you should start using

What problems is the product solving and how is that benefiting you?
Automating our marketing efforts and making it easy for us to focus on key issues in our company since it saves us a lots of time compared to before when we were not using MOOSEND

Sarah U.
Star Rating: 5

What do you like best about the product?
I love Moosend email templates because it's easier to use them as an e-commerce business owner

What do you dislike about the product?
I struggled to understand their platform as a beginner

What problems is the product solving and how is that benefiting you?
Moosend is helping to nurture leads for my business and engaging my current customers