Shani A.
Star Rating: 5

What do you like best about the product?
I love that Keap provides a guided experience for you so that you're not paying for a program you don't know how to use! The online support has been phenomenal and unmatched from any other program I've worked with before.

What do you dislike about the product?
The price point is a bit higher than other programs. I do wish they had a bit more integration opportunities that didn't require using zapier. However, there are so many integrations that make this program super efficient.

What problems is the product solving and how is that benefiting you?
Since joining keep, they have helped me to establish and streamline the automation in my business, they have connected me with resources to build my website, and create systems for lead generation. Rather than spending hours learning how to use the program, they have been there every step of the way guiding me through their expertise in the program and best business practices.

Brooke B.
Star Rating: 4

What do you like best about the product?
I've gone automation crazy. As a busy CEO who is both marketing and sales, Keap has helped me take a lot of follow-up tasks off my plate. Huge win.

What do you dislike about the product?
I wish reports were more robust or that basic/template reporting was easy to implement and then customize.

Recommendations to others considering the product:
Do your homework first. Make sure you have the time, determination, and intelligence to work with a program this in-depth.

What problems is the product solving and how is that benefiting you?
Mostly, Keap is giving me time back by automating a lot of mundane taks.

Emily B.
Star Rating: 2.5

What do you like best about the product?
I just started using Keap in the last week. It seems very comprehensive and the interface is nice. Time will tell if it will do all of the things we need it to do!

What do you dislike about the product?
The developer documentation and code samples are very poor. I can't imagine why, after so many years in business, that they don't have better documentation. The code samples they offer are 9 to 11 years old, and for one of the particular things we're doing, we are forced to use the old style of API that they say is being discontinued "soon."

What problems is the product solving and how is that benefiting you?
It's a place for all of our stuff about customers and is easy enough for all of our staff to use effectively.

Realtor F.
Star Rating: 5

What do you like best about the product?
You can do everything from one system. Email blasts, tasks, automation and you can also put a pipeline to track your deals. The coaching classes are worth it as well

What do you dislike about the product?
The only downsides are that the app isn't as efficient as it is on the computer. The tasks are emailed to you which I don't like. It would be nice if we can tell someone to set up the automation because we're so busy

What problems is the product solving and how is that benefiting you?
Keeping track of my clients and follow ups. Also the pipeline to track your sales helps lay out how much money you've made thus far. Email blasts are super easy to do as well nd it shows you analytics

Clay S.
Star Rating: 1.5

What do you like best about the product?
KEAP is designed to follow internet leads and convert them to customers. It was not suited for maintaining relationships with existing customers. We were very excited about the demos and recommendations not when it came to using it as a CRM it was way short of what we needed and we canceled after the first counseling session.

What do you dislike about the product?
Mostly the way the cancellation was handled. We paid initial fees and cancellation fees which I thought were not warranted given the lack of understanding of our business and how much of a misfit this was for what we were trying to do. We never heard from the original account executive addressing any concerns we had and only got routed to a closer who made a self-assessment that they had no responsibility for it. It's only money but it was also a couple of hours time arguing with their " loss mitigation" person. A horrible experience. More detail ... I spent the better part of the weekend between signing up for Keap and our first meeting with the coach Dawn to make sure I was prepared myself. If you look at the account I added contacts and went through the entire outline to be in the best position to get this project going right away. In the demo process with Colin everything looked really really good and I was assured that I had an opportunity to try it out in our environment to make sure everything worked within our company the way we expected it. The focus and the demos was all the great things Keap does but I didn't think to try and test some pretty basic things that we rely upon on a daily basis. I was assured by Colin that if there were issues we could unwind this thing. I'm certainly not interested in paying for Keap and unable to use it. I'm also not interested in trying to wrap Keap around our current CRM at this point. Well I lost that battle simply because they had my credit card ... It's Only Money but it was also a dozen hours time ...

What problems is the product solving and how is that benefiting you?
None. It failed miserably. Clients we have have a primary and a partner and we could not send emails to both parties at the same time. Some incredibly basic things it wouldn't do and there was not a solution so we would have to retain our existing CRM. Made no sense to us at all.

Alan N.
Star Rating: 5

What do you like best about the product?
For the past four years, we have utilized Keap for our needs. Although the initial learning process was challenging, the support team was readily available with US-based assistance, just a phone call away. We were able to connect with a tech representative in under a minute, and all members of the support team were polite, understanding, well-informed, and proficient in their comprehension of the product.

What do you dislike about the product?
It took me some time to get the hang of things, but I was grateful for the support that was available during regular business hours. Unfortunately, the chat support was not very helpful outside of those hours. While I understand that 24/7 live support may not be feasible, I would be willing to pay extra for human support that is just as effective as the support provided during business hours.

What problems is the product solving and how is that benefiting you?
Having numerous online courses being marketed at the same time, in different time zones, Keap has made the process organized and we have seen continued growth due to the automation.

Stacè M.
Star Rating: 4

What do you like best about the product?
I like having trainings available for me to learn ho tot create automation on my own time. Support is always there to walk me through anything, answer questions as well. I like the functionality and the ease of use with Keap.

What do you dislike about the product?
Keap has some opportunities to improve the calendar function. Right now, I can't customize my availability as much as I would like. I would like to be able to set availability for a Tuesday and have different availability for the following Tuesday. Right now, once I set it, it's the same for all the upcoming Tuesdays. Also, it would be great to have a place to create a membership in Keap and to house content. I was buying Keap as a way to replace several systems and platforms. For the most part, it works that way. However, I want to create a membership, and I have to do that elsewhere. I have written and video content I want to share with clients and there's no place to house any content. So, I have to do that elsewhere. I'm ending up spending just as much if not more than Kajabi or Cartra, etc. to piecemeal things together and would love an all-in-one solution in Keap.

What problems is the product solving and how is that benefiting you?
I get to capture leads with the landing pages to grow my list. I also get to create payment links and track sales. I also get to automate email sequences and send broadcast emails to my community.

Heather W.
Star Rating: 5

What do you like best about the product?
Keap allows small business owners like me to create systems and automation to run, grow and scale our businesses. As a solopreneur just starting out, I couldn't hire an assistant to help me schedule appointments or to send out my emails. I was losing potential clients due to lack of follow-up. My business was chaotic. Keap helped me create processes that run, practically on autopilot, while I am working on my business and working for my clients. It is like having a couple of extra employees.

What do you dislike about the product?
Keap is a very robust platform, which means it does have a bit of a learning curve. They provide training and plenty of resources to help you learn, but it takes a little time to understand all its abilities fully.

What problems is the product solving and how is that benefiting you?
Keap helps me create processes for collecting leads, following up with them and converting them to customers. It automates all of the things that I routinely do, freeing up more of my time. It helps me automate my appointment scheduling so that I do not have to keep emailing back and forth to find times that work. Instead, my prospects and clients can just choose a time from my calendar availability and schedule themselves - AND my Keap account sends out email reminders for those appointments. It has helped me run my business more efficiently.

Verified User in Primary/Secondary Education
Star Rating: 0

What do you like best about the product?
I can't say there was anything I liked about keap. All i was able to do was import my client list. Everything else was very confusing.

What do you dislike about the product?
Extremely difficult to use. Does not offer any free onboarding. Onboarding is through 3rd parties and is extremely expensive. When you add a phone number it comes up as spam to your customers. When asked for help was sent videos and articles that again don't make it easy for busy small businesses. Poor customer service. I emailed and called for 2 months before I could get anyone on the phone. The when I ask to cancel and atleast get the 2 months I was trying to get ahold of someone to understand my options, they would not refund, account manager was rude with lots of sighing and frustration, and was given very poor options.

What problems is the product solving and how is that benefiting you?
The hope was to centralize all communication and marketing for my company but could not get any help that was useful in setting up the automations and other processes.

Alejandra P.
Star Rating: 4.5

What do you like best about the product?
There are likely many ways to report different areas of Keap, and the most profitable ones can be highly customized with the totality of custom fields, stored and used repeatedly. Some documents wish they had more abilities resembling the primary ones, however, for the most part it works very well. It requires a learning decline to be able to do it successfully, however, it is very powerful if you know how to use it. Encompassing far beyond remedies for cheaper email campaigns. Plots within communication accounts can be generated and mixed with several different instruments.

What do you dislike about the product?
It is complicated to observe the historical record of transformations in company documents, contact documents, subscriptions, etc. This is not uncommon, however, sometimes it is necessary to see who modified a configuration or subscription and it cannot be found within Keap. Some documents lack the ability to be combined with custom fields and other search parameters, this makes workarounds necessary, such as tagging the results of one report in a different report and having them restricted.

What problems is the product solving and how is that benefiting you?
We use Keap as our main CRM program for the customers we currently have, in addition to marketing and sales data, there are also plans, staff members, invoices, subscriptions and everything else needed to be able to describe a merchant account. We also use it as the main email marketing and automation machine to develop lifetime strategies, one-off strategies and group strategies, or put in place third party add-ons that had the ability to perform tasks such as email distribution and message writing.

Jason L.
Star Rating: 5

What do you like best about the product?
I love that my Sales Funnels and CRM are in the same place. Keap has allowed us to close more deals in less time.

What do you dislike about the product?
I don't love that I have to pay extra per user when that user is just an Admin who needs access and the occasional automated email sent to her.

What problems is the product solving and how is that benefiting you?
Keap is allowing me to reach my current list and convert leads into customers with an automated sales pipeline.

Ross (Apazo) M.
Star Rating: 4.5

What do you like best about the product?
I love KEAP's ability to store my customers' data, such as service history, billing information, note details, and contact information, in a secure and centralized location. It has allowed us to make a smooth transition away from paper files while still having easy access to all relevant customer information. I especially appreciate the ability to track conversations via SMS without needing my phone; it keeps everything secure, but also readily available for reference when needed.

What do you dislike about the product?
I am not completely satisfied with Keap, despite their investment in providing extensive training. There is a steep learning curve and many features are still inaccessible, such as the use of emoticons or proper customization to reflect my brand's tone. In addition, they charge a high monthly fee, yet we have to pay extra for add-ons from other companies like gospiffy to properly personalize and create branding elements within KEAP.

What problems is the product solving and how is that benefiting you?
Keap helps me save time and energy when it comes to managing follow-up tasks and onboarding new clients. Automating processes allows us to give each client more individual attention without doubling or tripling our workload - that's something I'm really excited about!

Jill C.
Star Rating: 0.5

What do you like best about the product?
24 hour serivice. other then that I can NOT say antthing good aboout them !!

What do you dislike about the product?
They DO NOT stand by there product! They are VERY expensive!! When the product does NOT work for you there is NO way to get your money back.

What problems is the product solving and how is that benefiting you?
KEAP has not been able to provide me with any Benifits !!! I was told this would make my booking of my clientel easier. It has made it very confusing and when I tried to get reimbersed for my yearly membership KEAP said they WILL NOT and CAN NOT prorate me for the 9 months i will not be using them for.

Mario V.
Star Rating: 5

What do you like best about the product?
Keap is a very complete tool, I have been using it since 2015 and it has become the heart of our operations, it facilitates marketing strategies, it also helps with the monitoring and management of our clients' accounts. They are constantly innovating and generating new tools to make our work easier

What do you dislike about the product?
The Landing Page Builder. I got used to using another solution and I find that builder a bit limited. They can improve it with the new technologies that have been emerging

What problems is the product solving and how is that benefiting you?
Capture of leads, automation of communication with leads, customer management. I have all operations handling all customer stages, from warm audiences to buyer customers in one place

Josiah T.
Star Rating: 5

What do you like best about the product?
What I love best about Keap is the constant change and desire for innovation. I see a community that lives to serve. I love how the app keeps coming up with new ways to add additional tech that makes it easier and simpler to use and manage.

What do you dislike about the product?
I don't find many downsides to an app I already love too much. But as far as constructive criticism goes... I believe Keap should improve ways of finding tags.

What problems is the product solving and how is that benefiting you?
Keap is Helping me solve how to quickly and effectively benefit my clients and produce more. I have increased organization and a strategy within my business that is easy to use.

Ben L.
Star Rating: 4

What do you like best about the product?
Keap has the power for incredible automations, and allows you to automate almost anything

What do you dislike about the product?
Keap is incredibly complex, confusing, and hard to use, even if you are tech savvy. also, the order forms are sub-optimal

What problems is the product solving and how is that benefiting you?
The largest value in Keap comes from the incredible automation power and its ability to integrate with most services

Jason L.
Star Rating: 1.5

What do you like best about the product?
The platform was OK and had a lot of potential but the company itself was terrible.

What do you dislike about the product?
The company itself was terrible. We were a consulting partner with them, so we sold their platform, and in those interactions, we found that the company had questionable ethics and was cheating us and being unfair

What problems is the product solving and how is that benefiting you?
Keap helped us solve the need for a CRM that can track all customer activities as well as help generate new leads by marketing to them

Verified User in Leisure, Travel & Tourism
Star Rating: 4

What do you like best about the product?
Our sales team loves the email automation tools that Keap provides. It has helped our small team reach out to more leads than ever before. The UI is very intuitive!

What do you dislike about the product?
For a small business, it is a little bit on the expensive side. It would be better if there were more lower-cost options.

What problems is the product solving and how is that benefiting you?
Our sales team needed automation tools to reach a wider audience. Keap has helped us reach more clients than ever before.

Bruce W.
Star Rating: 1.5

What do you like best about the product?
Ability to create. I have to keep typing because they require I have minimal characters in order to leave a review.

What do you dislike about the product?
Limited amount of fields I can create. There is no ability to pull back after deletion. Keap managament does not value clients or relationships. Stop controlling my data input. If I want to leave a short review then let me leave a short review. OMG!

What problems is the product solving and how is that benefiting you?
Customer service improvement. Need more customizable boxes

Trinity M.
Star Rating: 5

What do you like best about the product?
I enjoy the atmosphere and the ability to contact people whenever. The Customer service is good. I enjoy the ease of the platform and the ability to learn the progress very fast.

What do you dislike about the product?
There isn't much I do not like about Keap. I have no complaints. It does throw me off because the emails go to my spam and i don't get to see them much. It would be cool if they went to my regular account.

What problems is the product solving and how is that benefiting you?
It is hard when emailing someone and coming up with an idea and a direction of it. It's also hard to email on a mass base. This has eliminated time on my part and made my emails more professional.

Ashley S.
Star Rating: 5

What do you like best about the product?
I love the simple format for entering data, the space for all notes , but most of all I love that it sync's with my email for one space for all my records.

What do you dislike about the product?
I wish that when you created tasks that it linked with my calendar.

What problems is the product solving and how is that benefiting you?
I am now able to keep up with all my contacts and keep all notes in one easy to access place!

Jason T.
Star Rating: 2.5

What do you like best about the product?
KEAP still has one of the best marketing automation tools available for campaigns and sequences. You are able to track where people are at along the way.

What do you dislike about the product?
KEAP has been playing catch up for several years and definitely isn't innovative. Don't expect to have new things working. You typically will wait 2-4 years.

What problems is the product solving and how is that benefiting you?
KEAP is what we use to run multiple businesses. We track all our orders, invoicing, and most important of all, our marketing and email onboarding and fulfillment.

Cristin M.
Star Rating: 4.5

What do you like best about the product?
the automations make my work day way more productive and I dont feel like I am missing responding to anyone who reaches out. The automated tasks also help ensure I am not missing anything ant various steps of our process

What do you dislike about the product?
When there is an issue- ie someone gets an email to schedule a consultation after they have already had one, and it is difficult to find which autoamtion generated the email to correct the sequence.

What problems is the product solving and how is that benefiting you?
response time marketing

Gail C.
Star Rating: 5

What do you like best about the product?
Our coach Josh & the pipeline automation Fantastic

What do you dislike about the product?
The invoice & quote section needs to be more flexible for billing

What problems is the product solving and how is that benefiting you?
Shared data portal Team collaboration

Jeff A.
Star Rating: 4.5

What do you like best about the product?
The Campaign Builder is an amazing tool that allows you to automate the interaction with your prospects and clients to be sure that they are only getting the content that is relevant to them, and personalize it so the whole experience feels organic.

What do you dislike about the product?
Infusionsoft is pretty time intensive to get to master. I'm updating this review, as they have released a new version of Keap since my original review. Keap used to be called Infusionsoft and the Keap Max Classic version is what used to be the original Infusisnoft version. That is my preferred version of the software, as it has all of the power and tools that I like to use to build. The newer Max version of Keap has a newer user interface that is more modern and sleeker, and is probably easier for a new user to adopt, but as a power-user of the software who loves to build 3rd party integrations and use the full power of the software, I find the Max version to be too stripped down for my liking.

Recommendations to others considering the product:
The use of Infusinosoft has allowed me to completely automate my internal operation (as well as those of my clients), to ensure that nobody "falls through the cracks". Infusionsoft has allowed us to track every step of the client journey and be sure that no step is missed. By doing this, it has provided a better client experience and completely streamlined our operations.

What problems is the product solving and how is that benefiting you?
I have automated my entire business from lead gen and sales, to my operational processes. Everything I do now is driven by just one or two button clicks. Most people don't have any sort of system to really keep track of their leads or sales, and this provides a great way to do it.

Tim B.
Star Rating: 1

What do you like best about the product?
It is an extremely - and I do mean extremely - powerful program to automate your marketing. This includes everything from emails, SMS, funnels, etc. The way you can customize your "funnels" is truly astounding.

What do you dislike about the product?
"Keap" (formerly Infusionsoft) is really designed for power users. The learning curve on this software is immense. I've likened it to building a sandcastle with a bulldozer. It is highly complex, and there are features (such as integrating SMS) that you need special codes for - which Keap does NOT give you without their "assistance." The platform is so complex that you're almost forced to buy their "training" packages. Even if you are highly skilled at coding, etc., I would strongly recommend staying away from this platform unless you want to spend a BUNCH of money to accomplish relatively simple tasks.

What problems is the product solving and how is that benefiting you?
I'm using Keap for marketing automation when someone purchases one of my products (either one-time, or a subscription). This includes sending emails, SMS notifications, receipts, etc.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Great campaign tools, strong ecommerce, easy to use and to get started with

What do you dislike about the product?
The interface needs to be updated, which I know is coming

What problems is the product solving and how is that benefiting you?
Helps me with Landing pages so submitted contact details are autommatically sent to campaign sequences (emails and calls) Great calling integration with 3rd party turboDial

Darya C.
Star Rating: 5

What do you like best about the product?
We like the Keap platform's ability to automate emails and the tasks that are assigned daily. One of the best tools that this platform has is to allow us to create segmentation types according to the requirements already coordinated in advance based on the campaigns that are launched, so we have the opportunity to segment the audience according to what we are offering, so we do not have everyone mixed, and we gather all potential customers in the same session to provide a little more attention to it.

What do you dislike about the product?
It is a platform with efficient results thanks to the number of tools that offer management automation within the organization. However, I consider that it has a relatively large learning curve where it is crucial to previously achieved training for its interface and correctly use the functions of each tool. The support for this time of adaptation to the platform plays a fundamental role in providing solutions to problems encountered while carrying out their work. They take a long time to respond to and address our requests.

What problems is the product solving and how is that benefiting you?
One of the most significant benefits we appreciate about Keap's platform is that it makes it easier for us to capture leads with greater accuracy thanks to the tracking and reporting that the platform provides us with. Another thing we like is that we can now offer quality and completely dynamic contact to our customers, something much more professional that ends up providing them with more excellent reliability.

Jim B.
Star Rating: 5

What do you like best about the product?
The ability to gather contact information, automate actions, communicate and invoice clients all from the same application.

What do you dislike about the product?
The differentl levels are great options but the higher levels provide more flexibility and customization than lower levels. Choose your level wisely!

What problems is the product solving and how is that benefiting you?
The automations not only help with communicaiton but also streamline the reporting and invoicing process while helping us track most aspects of the process.

Verified User in Professional Training & Coaching
Star Rating: 3.5

What do you like best about the product?
I really like the look and feel of Keap Max- it is really great, especially for somebody just getting started I think this would be a great place to go that feels like you could do everything you need to know right away including basic automation, contact collection, email building, etc.

What do you dislike about the product?
The deeper I got into Keap, the more I learned what it was capable of and what it was not capable of. I think this tool is better utilized for either Power users or intro users. The in between is a tricky place to be in Keap.

What problems is the product solving and how is that benefiting you?
Allowing me to track my contacts and tag them along the way. i also have found the automations very useful. One of my big problems is that previous employees who set this up set it up in a confusing way

Kristi T.
Star Rating: 4.5

What do you like best about the product?
Easy e-mails. and awesome tech support. I found it easy when I had tech support. I am not getting support for my next step

What do you dislike about the product?
The course is not a course. It is an e-mail drip. I need customer feedback and I think a membership site would offer this more effectively

What problems is the product solving and how is that benefiting you?
Not paying for a lot of integrations and other e-mail platforms

Verified User in Management Consulting
Star Rating: 3.5

What do you like best about the product?
One of the things I like most is, it's all in one functionality. Having my business line, scheduling, tool, invoicing capability, and the CRM is great.

What do you dislike about the product?
Sometimes the customer service and support that they use from a third-party agency doesn't give you the accurate information or send you down the road that you didn't ask.

What problems is the product solving and how is that benefiting you?
Having everything in one system has been great. It truly helps me keep things a little bit more organized. It also is helpful and having my integration with my calendar an email so I never miss a message or an appointment.

Verified User in Sporting Goods
Star Rating: 5

What do you like best about the product?
la possibilità di filtrare i clienti e fare automazioni che mi permettono di massimizzare le mie vendite. i miei concorrenti non utilizzano automazioni e partono svantaggiati

What do you dislike about the product?
il fatto che non sia tradotto in italiano. no è stato realizzato tutto, tranne il fatto di non riuscire a dialogare con tutti i gestionali.noi abbiamo dovuto interpellare un vostro partner.

What problems is the product solving and how is that benefiting you?
sta risolvendo il fatto di far partire automaticamente le automazioni e non dover più pensare di aver una persona in azienda che si occupa solo di quello.

Paul H.
Star Rating: 5

What do you like best about the product?
It's always many steps ahead of me with capabilities I'll soon need. Even so, it's always easy to use and their tech support is world class.

What do you dislike about the product?
Like many things today, I wish it cost less but it's head and shoulders above anything else I've used or looked at and it's worth the money.

What problems is the product solving and how is that benefiting you?
Frequent contact and tracking.

Esmeralda S.
Star Rating: 3.5

What do you like best about the product?
Invoicing and keeping track of clients and relationships

What do you dislike about the product?
I have trouble integrating QuickBooks. Setting up pipeline can be a little confusing

What problems is the product solving and how is that benefiting you?
Keeping track of leads and following up with clients has been seamless.I love how simple it is to invoice clients right away

Verified User in Management Consulting
Star Rating: 5

What do you like best about the product?
The integration with our system is very easy to do and the platform is very intuitive to use

What do you dislike about the product?
I dont found anything to discribe here that we dont like! Good job!

What problems is the product solving and how is that benefiting you?
We can registry and track the users that are trying our system

Verified User in E-Learning
Star Rating: 0

What do you like best about the product?
usually don’t leave negative reviews, as being a business owner myself, I am well aware that mistakes can happen. Though our experience with Keap went beyond an accidental mistake and after debating for a long time, I feel sharing my experience is absolutely necessary.

What do you dislike about the product?
I usually don’t leave negative reviews, as being a business owner myself, I am well aware that mistakes can happen. Though our experience with Keap went beyond an accidental mistake and after debating for a long time, I feel sharing my experience is absolutely necessary. Long story short: - We first spoke with a guy named Colin who was in charge of closing the sale. He seemed a very nice and friendly guy, though sometimes he sounded slightly generic about what our migration from our current autoresponder to Keap would entail. - He was so nice we even bought an extra $500 of Keap coaching calls (shame on us for not waiting). - He reassured us that our packed came with 15 hours of migration included and that everything we had on our current autoresponder, would be easily migrated within those 15 hours. Just to be sure, I repeatedly asked him confirmation (both on the call and in written form) that all our sequences, automations, contacts, templates etc could be migrated within those 15 hours. I am NOT a specialist person so clearly I trusted what he said. We submitted everything that we needed to migrate and were confident we were all on the same page. - A few weeks later, out of the blue, Keap asked us to pay more money, as the 15 hours were done and over with. - At this point we still had quite a few assets to migrate. They claimed they had already went beyond the 15 hours and while some extra hours had been ‘’gifted’’ now we had to pay extra or take care of the migration internally (which clearly we were not equipped to handle considering it wasn’t part pf the plan). - Even though I was already quite annoyed (considering the guy confirmed already multiple times that in 15 hours they could do everything) I reluctantly asked how much would that extra be. The answer was mind boggling: don’t even wanna share the final priced we would have to pay as it was just ridiculous (thousands and thousands of dollars). - At this point Colin had started to ignore our emails. I called him several times and was told that our team was trying to take advantage of Keap migration team. Wait what?!? I kept my cool and asked to please meet in the middle (even tho this whole situation was entirely created by them) and he seemed confident we’d find a solution. After a few days of back and forth, and the Keap renewal approaching, we had no choice but to stop everything and close our account. - We requested a partial refund (since they had done some work anyway and I wanted to acknowledge that) so I was referred to this lady called Lisa, who was supposed to ‘’help’’ with this. After speaking to her, instead of being issued a refund, we were charged £200 termination fee — like seriously?!? - After complaining about that (since it was not written anywhere btw), we got refunded these £200 and that was the end of it. - So we spent (wasted) 1200 - then got charged an extra £200 early termination fee and then refunded just that fee. - At this point I was so annoyed but I was also determined to move on as quickly as possible. So I simply requested at least refund of the $500 ‘’Keap coaching calls’’ that we never even started (we were supposed to use them after migration was over). - Our request was ignored and never addressed. Again, I don’t leave this review light hearted, but this experience was really BAD. We wasted money and precious time (including the 30 mins spent to write this review). Pls be very careful before you sign up with Keap, especially if the assets you got to migrate are quite articulated. Don’t just talk to the the sales person, whoever they are, and request to speak to the tech team and have a further confirmation on the migration costs (the REAL ones). Not sure that will be enough to spare you a similar saga, but one thing is for sure: we are migrating elsewhere.

What problems is the product solving and how is that benefiting you?
They only wasted our time

Verified User in Management Consulting
Star Rating: 5

What do you like best about the product?
Keap Makes Running my business so much easier. It allows to me to capture prospects, follow-up with them and then bill them. Having used this tool fore more than 8 years to run my business I'm very happy with it.

What do you dislike about the product?
Keap can be a little slow and is not the prettiest system in the world. Once you are familiar with the system its easy to use.

What problems is the product solving and how is that benefiting you?
Keap allows my business to market effectively. It allows for easy follow-up. We've grown from a small one-man shop to a team of over 10.

Rosario D.
Star Rating: 5

What do you like best about the product?
I love how it helps me get in touch with my clients, how it helps me develop my offers.

What do you dislike about the product?
Lack of integrations without the necessity of using third party platforms like zappier.

What problems is the product solving and how is that benefiting you?
Creating sale campaigns that are fully automated. Being in constant contact with my leads and nurturing them.

Troy W.
Star Rating: 5

What do you like best about the product?
Thanks to Keap's social media management tools, I can systematically serve and monitor my clientele in a previously impossible way. Simply put, it allows me to know my target market so I can effectively advertise my services on social media, popular websites, and other high-traffic areas. It's a sales funnel and diagnostic for various search processes that examine potential client events or profiles

What do you dislike about the product?
While I prefer not to wait long between updates, programs must be periodically tweaked for improvement.

What problems is the product solving and how is that benefiting you?
Thanks to this program, we have expanded our customer base; it may be the most effective marketing management software we have ever used. Keap has several valuable features that have helped us achieve top-notch results across our social media platforms. It's easy to use and has a solid design, so you can manage your marketing strategies effectively and potentially gain more customers. In short, it can be trusted; it has proven excellent and will improve your needs management methods.

Ashley V.
Star Rating: 5

What do you like best about the product?
Everything is all in one place for you to use in your business.

What do you dislike about the product?
Not being able to text internationally, yet

Recommendations to others considering the product:
It's so user friendly. Everything you need to run your business is in Keap.

What problems is the product solving and how is that benefiting you?
Automating mundane tasks, saving time

Julieta B.
Star Rating: 4.5

What do you like best about the product?
I've been daring with social networking and every other aspect of advertising and marketing. I optimize marketing information and increase the likelihood of having consumers at all times. I maintain my client's social media accounts entirely. Keap's help has been very beneficial. It allows us to get important and valuable information about new candidates through the networks they are active in and establish direct contact with them.

What do you dislike about the product?
I wouldn't say I liked that the interface was a bit difficult in terms of customization; unfortunately, being able to set it up was complicated.

What problems is the product solving and how is that benefiting you?
We developed numerous campaigns to foster positive relationships between customers and the organization and Keap's national social networks with the right inventiveness. With this promotion, marketing takes over the company. You have fantastic tools for business marketing rules, Keap should always be the first choice; it is the leader in sales and consumer outreach with the most significant advertising media.

Cecillia W.
Star Rating: 2

What do you like best about the product?
Keaps is great for your first CRM...if you're a small business and don't plan on growing rapidly.

What do you dislike about the product?
Keaps lacks Support and many features that any growing business requires. All emails sent through the CRM were instantly marked as spam. Their template builders also were ugly to use.

What problems is the product solving and how is that benefiting you?
Keap helps consolidate notes and does the basic jobs of a CRM system. For the price, it does everything that a much pricier multi-integrated CRM system would do. It combines email marketing, lead tracking, and notes.

Verified User in Education Management
Star Rating: 2

What do you like best about the product?
I appreciate how often someone from Keap reaches out to provide additional training or any help we need to improve our use of the system. It is great to have this consistent line of communication

What do you dislike about the product?
It is a dense system; there are some elements of the system that we do not use as an organization. We also sometimes have issues with our emails from campaigns ending up in Spam no matter what we do

What problems is the product solving and how is that benefiting you?
Students enrolment - HOW - automation - enables us to follow-up with our students to make sure they enroll in our programs

Derik B.
Star Rating: 5

What do you like best about the product?
The most helpful aspect of Keap is the ability to set up campaigns with tags and triggers and then sync to FYF dialer to be able to call text and email quite quickly.

What do you dislike about the product?
Honestly, I am still not super well versed in the back end of Keap but what I know that is frustrating is when we get emails blocked despite all efforts to eliminate spam triggers.

What problems is the product solving and how is that benefiting you?
Keap is solving the problems of lead management and organization as a true CRM. With thousands of leads to keep up with, it makes it possible to know exactly who talked to who and when.

Brian Del Terzo C.
Star Rating: 5

What do you like best about the product?
The vast number of integrations with other solutions makes Keap an excellent resource for creative campaigns and business solutions. From lead management to email campaigns, to VOIP and Gmail integrations, Keap covers all of our specific needs and makes it easy to integrate beyond those immediate needs when necessary.

What do you dislike about the product?
There isn't really anything that I dislike, however it would be a time saver to be able to import multiple emails into a campaign rather than building each email individually, and for basic users that require only access to contact records, a simpler contact view would be nice to see. I think there is a very nice basic view availabe to lower level Keap users, but for those users that require all the bells and whistles available within the Keap/Infusionsoft solution, the basic user view is not available.

Recommendations to others considering the product:
Use it regularly and research all of the cool features available to make the most of your account.

What problems is the product solving and how is that benefiting you?
Lead management, prospect and client nurturing. It's easy to create automation and develop relationsships with other companies and solutions as a result of the versatile options available.

Devin S.
Star Rating: 4

What do you like best about the product?
easy portal to use. Good for mass custom emailing as different people to track open/click rates.

What do you dislike about the product?
How it can come across to some people. The email looks more like a marketing email/newsletter than a real email from Outlook.

What problems is the product solving and how is that benefiting you?
easier to send out mass emails and see who is engaging with out emails to reach out as warmer leads.

Demian H.
Star Rating: 5

What do you like best about the product?
The ability to create almost endless automation of emails and other business tasks is incredible. For me what was overwhelming was where to start, but thanks to the community and the availability of endless examples and articles I could quickly figure out where to focus my efforts. For anyone starting with Keap, I highly recommend doing one of the Keap Academy workshops to get you going!

What do you dislike about the product?
The only thing that I have struggled with so far is that the double opt-in email is not very customisable and therefore I struggled to implement it into my workflow but that's where the community came in and helped with suggestions.

What problems is the product solving and how is that benefiting you?
Keap is making it easier for me to provide a "high touch" experience for my customers which I was lacking in before. I am hoping that over time it will help me generate more leads and assist in the "nurturing" process. I would like to look back and say that thanks to Keap I was able to get "true fans" faster with less effort by automating a lot of the repetitive tasks involved in creating a community.

Tonya Y.
Star Rating: 5

What do you like best about the product?
Keap is wonderful because it consolidated so many different applications for me. Now I have them all in one place with only one learning curve. It actually also came out cheaper for me than all my other software combined.

What do you dislike about the product?
Learning the automations is definitely a learning curve. Trying to understand how everything works together and how to set it up has been a challenge. But Keap also has a wonderful training site that you get access too and they are constantly putting on webinars and trainings to help all of us get a better grasp on how to use it best.

What problems is the product solving and how is that benefiting you?
Keap helps my entire marketing and front-end piece roll smoothly while also giving a great client experience that we are known for. I don't have to manually do all the things anymore which has freed me up to be able to wake up in the morning to a new client meeting I never expected. It is freeing in that way alone.

Mark E.
Star Rating: 4

What do you like best about the product?
As a web app, iterations are generally fairly regular. Automation options are fairly plentiful and can be shared amongst users of the platform. Good support community, with staff there to answers questions and take action as needed.

What do you dislike about the product?
Some functionaility missing between versions of the app, classic/Pro/Max/Max Classic, etc. Some basic functions missing like emoji in email, importing data can be problematic, managing mailing list subscriptions/unsubs is clunky at best, business card reader on iOS app is inaccurate. Zapier integration can be challenging, both when using Keap as a trigger and sending data to Keap via Zapier.

Recommendations to others considering the product:
Plan before you jump in and import customer/lead data. Plan your customer tags, custom fields, etc. Plan for contigencies, as with any new system. Do all the free training they offer, it helps.

What problems is the product solving and how is that benefiting you?
I will be able to combine several tools I use now, into workflows that run only in Keap. The ability to replicate current manual workflows from my existing CRM tool, and build complex workflows that will run automatically is a big bonus. I will save time and money, plus my data should be more accurate as I am less involved in hands on management of it.

Jeff C.
Star Rating: 5

What do you like best about the product?
The automation of all of the different products & Services needed to run a small business. CRM, phone number and text in the app or desktop, email, scheduling, quotes, invoices, estorefront, Payment Gateway, the complete A2Z for a local business.

What do you dislike about the product?
That's the thing over the four years, I have seen them fill the gaps in their software and become the complete solution for local businesses.

What problems is the product solving and how is that benefiting you?
Keap helps you by staying organized with less people in the office. It helps automate routine tasks like text and emails to clients to make sure they show up on time or pay their bill, etc. Keap plugs the hole in our bucket of business.

Verified User in Health, Wellness and Fitness
Star Rating: 3

What do you like best about the product?
Has a lot of useful features and it integrates with just about everything.

What do you dislike about the product?
Customer support hasn't been the best and they don't update it as often as one would expect for the price.

What problems is the product solving and how is that benefiting you?
It is an all-in-one business. We do pretty much everything through Keap except for the website.

Verified User in Professional Training & Coaching
Star Rating: 4

What do you like best about the product?
Integrating landing pages with purchasing and then adding automation for better client relationships,

What do you dislike about the product?
I dislike the limited Calendar functions

What problems is the product solving and how is that benefiting you?
Communicating with clients and sharing new events/ products with them.

Joshua V.
Star Rating: 4

What do you like best about the product?
The things we can do with automation have proven to be invaluable to our business. There are features that I don't know any other way to get access to other than with Keap.

What do you dislike about the product?
It takes a long time to learn the software and get it to do what you intend for it to do. There have been deliverability issues. There are continuous streams of new issues that come up which they need to fix, and the time delay in getting some of these things resolved is surprisingly long.

What problems is the product solving and how is that benefiting you?
Sending the exact messages we want to the exact right contacts for the exact right reasons at the exact right time is mainly why we use Keap. The segmentation and automation are extremely powerful.

Mary-Beth S.
Star Rating: 4.5

What do you like best about the product?
Email campaigns are a godsend for us! We are able to communicate about our webinar. And contact management and payment management are pretty seamless. Customer service is always helpful and fast to answer any question I have.

What do you dislike about the product?
Some help files can be a little hard to find, but once I find them the content explains everything I need. The customer service team is a great help to help me find any support documents I can't locate, or answer my questions and help me solve my problems.

What problems is the product solving and how is that benefiting you?
Communication with clients and leads, promoting webinars and training sessions. Keap has also allowed for faster, easier payment processing making the transaction smoother for service provider and client alike.

Cheri P.
Star Rating: 5

What do you like best about the product?
I love the fact that KEAP helps us automate much of the follow up that might otherwise be forgotten or missed. We can streamline processes, put people in nurturing campaigns and make sure we are touching bases on a consistent basis.

What do you dislike about the product?
It is a little confusing at first and does take a bit of time to get ramped up- this is something we have worked through. A ROBUST tool requires a ROBUST investment of time and energy!

What problems is the product solving and how is that benefiting you?
Follow up, nurturing campaigns, call reminders, marketing tools, staying in communication with segmented lists, lining out promotions for segments of our list, troubleshooting with segments (people using different processing devices for example)

Jennifer G.
Star Rating: 3.5

What do you like best about the product?
The all-in-one aspect of email, CRM, and sales integration. If you're looking for a more simplified solution for managing a comprehensive email marketing department, this is a pretty good option.

What do you dislike about the product?
The two biggest drawbacks of Keap were the lack of customization available in the drag-and-drop builder, plus the used of shared IPs. It was easy to get punished for other users' mistakes.

What problems is the product solving and how is that benefiting you?
While we have largely migrated from Keap over to Iterable, we still do use Keap for one email marketing project. We maintained that account just because we had integrated it with our initial lead gen and weren't running into any issues. But, as soon as users had made it in, we then exported their data for continued follow-up and initiatives in our Iterable account(s).

Verified User in Graphic Design
Star Rating: 4.5

What do you like best about the product?
I have run my way through a few email marketing services and CRMs through my own business and through client work. They all have their own little quirks and peccadilloes, so choosing the right one for your business is going to depend on what specific services you need and what frustrates you the least. For me, the visual logic of Keap's Campaign Builder is what won me over. It is the most flexible way to build an email campaign that I've seen, and once you learn it, it's pretty easy to use. (Hot Tip: watch the Monkeypod training videos to learn how to use the features you need. They're easy to understand and Greg is a delight). If you DON'T want to learn it, there are plenty of experts for hire and pre-made campaigns in the marketplace that will probably do for your needs.

What do you dislike about the product?
Sometimes they announce features in development prematurely and then abandon them. One such feature was native Shopify integration, which I was really excited about. I can still connect my shop to my Keap using Zapier, so it's not a problem so much as it is a disappointment.

What problems is the product solving and how is that benefiting you?
My business has two major arms that are largely unrelated to each other. I have my ecommerce shop, and I have creative services for clients. I need to be able to keep communications to those two segments separate, and I like being able to do that in exactly the way I want it done. Keap allows me the precision and flexibility to keep my clients sorted and organized, and not overlapping.

Yamil M.
Star Rating: 5

What do you like best about the product?
Easy to schedule calls and organize your day and tasks priorities and fill up your pipeline with new leads and move them easily from one stage to another on your pipeline with easy and automated triggers.

What do you dislike about the product?
I wish they have more options to trigger goals on the campaign builder based on specific fields being updated and a better and easy-to-use page builder. Also, I would love to have a native integration with Keap and FB CAPI.

What problems is the product solving and how is that benefiting you?
Easy way to send invoices and to schedule calls with my clients, they can always schedule calls in a really easy way and I can track all conversations and history of calls made in Keap.

Manuel G.
Star Rating: 0

What do you like best about the product?
NOTHING... THEIR SYSTEM IS 100% PURE CRAP...THE CRM FAILS AT LEAST 50% OF THE TIME WEEKLY..WE WORK WITH THIS GARBAGE BECAUSE THE COMPANY IS CHEAP...THE LOWER THE COST IS ALL THEY CARE ABOUT. KEAP CRM IS THE ABSOLUTE BOTTOM OF THE BARREL.

What do you dislike about the product?
EVERYTHING, EVERYTHING TAKES FOREVER AND EVER TO FUNCTION PROPERLY...SUPPORT IS THE WORT A TROUBLE SERVICE CALL CAN TAKE FOREVER AND THE HELP IS JUST LIKE A DEAD MULE TO RESPOND

What problems is the product solving and how is that benefiting you?
HA....HA...IT TAKES FOREVER TO GET HELP AND BY THEN YOUR BUSINESS HAS LOST THOUSANDS OF DOLLARS IN PRODUCTIVITY AND SALES. IF YOU CHOOSE THIS SERVICE GET READY TO LOSE MONEY.

Dragana P.
Star Rating: 4

What do you like best about the product?
Once the structure is set up, it is easy to use and access reports.

What do you dislike about the product?
The downside of keap is it's ability to connect with other software.

What problems is the product solving and how is that benefiting you?
We do not use Keap anymore so I don't know what problems they are solving.

Brennan S.
Star Rating: 4.5

What do you like best about the product?
Excellent customer service. Every time I call, they're always happy to help.

What do you dislike about the product?
That there are no work order options. I would love to be able to print or send my employees a work order.

What problems is the product solving and how is that benefiting you?
being ablet o access my customer information on both computer and phone.

Corey A.
Star Rating: 4

What do you like best about the product?
The UI is very intuitive and easy to set up, the funnels allow our team to get insight to our volume per stage and take action effectively from there.

What do you dislike about the product?
The app is limited in terms of not showing the customers in funnels and the ability to search a custom is fairly constrained in the app as well which I would hope would be simpler than finding the customer, the redacting the search just to be able to select said customer. Overall great in spite of this minor detail, would highly reccomend.

What problems is the product solving and how is that benefiting you?
They have provided support in building out the automations with each stage.

Verified User in Publishing
Star Rating: 4

What do you like best about the product?
Keap is good. It is formerly known as infusion soft. We mainly use it for email marketing and contact database storing. we use keap generally for storing leads in the database. We have several forms on the website and landing pages and we use keap to store leads recorded from the forms in the keap. Tagging option is really good, it helps us in tagging several forms and by that we can easily find out the contacts we got through different forms. Keap is also good for email marketing, we can see open rates, bounced contacts, opted out contacts and it is fast and effective. We are using keap from last 3 years and it is our main CRM we use for our complete company.

What do you dislike about the product?
keap is a huge software, if we use it properly and if we have more knowledge, we will have many benefits. but learning keap will take lots of time, that is only my dislike. its not a Con

What problems is the product solving and how is that benefiting you?
Email marketing blast CRM Contact database storing Leads tagging option Campaign builder Lead generation

Zach P.
Star Rating: 5

What do you like best about the product?
The automation is unmatched. Most CRMS don't have a way to have an "if/then" type setup. With Keap I can complete a task with a yes or a no and it changes the outcomes of what the software does next. If you really need good automation with many different tasks based on outcomes. Keap is for you.

What do you dislike about the product?
The mobile app lacked a little in features. I ended up creating a web page shortcut on my phone to use Keap while on the go. That system worked but it won't have the caller ID then

What problems is the product solving and how is that benefiting you?
It helped with email marketing built right in. The automation allowed me to automate literally any part of my pipeline depending on task outcomes for a customer and took my brain out of having to remember where people are and what is next.

Bhoomika T.
Star Rating: 4.5

What do you like best about the product?
using keap you can automate your marketing campaign. Users can find the generated leads within the system itself. The admin can able to track all the sent emails like is opened, read, if any link is present then they access it, how much time they take to open, etc. using this data user can make the required change in their campaign

What do you dislike about the product?
if you want to integrate keap with other software then you have to pay fees per customer/subscription user. it provide free data migration but its limited to no. of users and access pages

Recommendations to others considering the product:
If you have a small business and smaller team or are new to the software industry and want to build an effective large network using email and SMS campaigns then you should go with keap without any single doubt

What problems is the product solving and how is that benefiting you?
it helps mainly to automate email marketing campaigns. using it I can generate leads that increase my business revenue overall. Today have lot many customers who may not be if was not using keap.

Ryan P.
Star Rating: 4.5

What do you like best about the product?
The most helpful thing about Keap is the way it automates multiple aspects of your business so that your team can stay focused on what really matters, your customers.

What do you dislike about the product?
Keap has a pretty large learning curve, and learning to navigate and move your way through such a vast system can take a bit of a time investment on your part to learn.

What problems is the product solving and how is that benefiting you?
Keap helps nurture, followup, and keep in contact with customers whether they are new leads, current customers, or past customers that we may want to return to our business down the road.

John D.
Star Rating: 0

What do you like best about the product?
Beware they delete all campaign history older than thirty days! If getting insight from historical action is important to you, unfortunately, you'll need to choose a different platform.

What do you dislike about the product?
Very inflexible data insights. They have hard-coded reports that are very limited. They give no access to our data, so we can't build our own reports. And they delete the history and any actions taken by your users!

What problems is the product solving and how is that benefiting you?
They claim they delete the campaign history to save on storage. Insane

Eliaquim S.
Star Rating: 4

What do you like best about the product?
It is a complete platform for everything you need. It has a scheduling feature that does help with the lead capture process. The landing pages are very nice looking, and I love the old email builder. I didn't stay long enough to see the new email builder though, only the Beta. It was tough to set up the whole system at first, but once done I didn't really spend much time on it every day. I could rely on it to work seamlessly.

What do you dislike about the product?
Sometimes it just seems too much. The platform can be overwhelming. If one has no experience with this kind of platform before one needs the training they offer. I was lucky to get the training with my subscription, but I understand most people have to pay for the training to be able to use Keap properly. And it can be costly for small operators like me.

Recommendations to others considering the product:
You have to make sure that you got your financial numbers right if you want to use Keap. For a small user like me it was good while I was working well, but when business was slow Keap could seem to be overkill.

What problems is the product solving and how is that benefiting you?
Keap was my "business partner" — once I set up all the campaigns it would take care of the lead flow from lead capture, and nurturing, to conversion. I am a one-person operation. And Keap did help me use my time more efficiently.

Jennifer B.
Star Rating: 5

What do you like best about the product?
I have been using Keap (InfusionSoft) for over ten years. Keap does it all. Automation is critical when running a successful business! Keap allows you to create marketing campaigns that you can use over and over for multiple customers. It also allows for tracking. You can see where your lead came in from, how they got there, and what is the next step to close the deal. Not only do you have a fantastic software, but the support behind the software is just as outstanding. There is ALWAYS someone who is there to answer your questions either on chat or a phone call away. Every person I've ever talked to with Keap is friendly and has the knowledge to help you resolve any confusion you might have.

What do you dislike about the product?
Learning the ins and outs of the system can be confusing in the beginning. Especially creating a campaign.

Recommendations to others considering the product:
Bite the bullet and do it!

What problems is the product solving and how is that benefiting you?
Keap helps keep our prospects and clients highly organized. If I need to pull a specific list, it's so simple and easy.

Bill T.
Star Rating: 4.5

What do you like best about the product?
What I like best about Keap is that it is a fully integrated CRM, ecommerce, and marketing suite. I can design a customer journey, create a marketing funnel, and track the progress of prospects through their entry as fully qualified customers and later into well-invested clients.

What do you dislike about the product?
In my experience, the customer support is almost always quick to respond, but the first-tier techs too often have difficulties grasping the nuances of the Keap app. It can be frustrating when the tech is tunnel visioned on a solution that isn't actually a solution for the specific problem.

What problems is the product solving and how is that benefiting you?
The biggest benefit I've realized with Keap is turning prospects into customers who become clients via a well-planned customer journey. I used to use an email service that depended on autoresponders, but the problem was that once a prospect made a purchase, I would have to manually remove them from the autoresponses. With Keap, when a prospect makes a purchase, they are instantly removed from one email sequence and they are moved into nurture sequence that eventually moves them from a customer to a client.

Sandra B.
Star Rating: 4.5

What do you like best about the product?
I enjoy how simple it is to use. Working with the Keap partnership that was a good fit for my company has assisted me in generating leads and converting them into customers. I can also track everything in one location. I especially appreciate the ability to schedule emails in advance. Keeping my consumers informed is crucial for my firm, as it enables us to provide an enhanced level of customer care.

What do you dislike about the product?
Campaign and landing page builders are occasionally slow to load. As the amount of landing page items increases, the page begins to lag. These items require improvement.

Recommendations to others considering the product:
I believe you should invest in it and begin utilizing it, especially now that other packages are available. It is far simpler to expand on a single platform than to start on a cheaper, more reliable one and then spends time and money to migrate over.

What problems is the product solving and how is that benefiting you?
I am retaining clients and tackling the problem of automatic follow-up via automated emails. Getting my whole audience to sign up for email marketing enables me to concentrate on simple tasks.

Verified User in Hospital & Health Care
Star Rating: 3

What do you like best about the product?
Keap has an easy-to-use campaign builder if you are at all familiar with campaign builders. The features are plenty if you are a small to medium-sized business.

What do you dislike about the product?
Keap clearly does not have an organized rollout strategy and it shows in their products. Errors, workarounds and glitches can be a major headache. When they happen, you can't count on their support staff to know how to fix the problems and the Facebook group may be a hit or miss as well.

What problems is the product solving and how is that benefiting you?
Keap tries to solve the problem of providing a robust CRM for small and medium-sized businesses. They hit the mark on that front. Apps are inexpensive and offer a lot of features, it would be great if they could just better manage the issues and glitches that seem to happen constantly.

Verified User in Education Management
Star Rating: 3.5

What do you like best about the product?
It's a very powerful tool. The campaign builder, though overwhelming at first, is very powerful with lots of customization options. It's much less expensive than other CRMs/campaign planners we've considered. Also highly recommend joining the Keap users group on Facebook for the quickest access to support.

What do you dislike about the product?
Keap is very hard to learn how to use, and practically guarantees the need to pay for training on how to use it. The support has also gotten less responsive/worse over time, should you need them.

What problems is the product solving and how is that benefiting you?
Keap saves us so much time through automating our email campaigns and easy segmenting of email audiences. Tags and customizable fields when collecting contact data are incredibly useful for campaign building and segmenting.

Pamela H.
Star Rating: 5

What do you like best about the product?
KEAP helps me automate businesses for my clients. I can capture leads with multiple opt ins create products and automate product delivery and email delivery for campaigns. The referral partner feature lets you automate the referral process.

What do you dislike about the product?
KEAP will at times make a contact as opted out if it does not appear engaged which is not always desired

What problems is the product solving and how is that benefiting you?
Marketing solutions and invoicing are make convenient and easy to use.