Verified User in Pharmaceuticals
Star Rating: 2.5

What do you like best about the product?
Industry expert, tons of customization options. Used enterprise-wide for both buy and sell side, so it was nice to have one system across the organization and streamline updates, e-signature process, etc. things common for both sides, maintenance support, etc., and ability to maintain separate access for all different user roles.

What do you dislike about the product?
Though the vendor is flexible and allowed us to customize as we want, the customizations were a pain to maintain during the upgrade process. The implementation team was very flexible - which is a negative in this case as they didn't advise on best practices and we ended up spending a long time undoing what we had implemented. Also, very lengthy implementation and onboarding process. System is not intuitive and users require a lot of support.

What problems is the product solving and how is that benefiting you?
We implemented this to automate our contract lifecycle management and have checks and balances in place (i.e. no contract can be created against a n expired parent agreement)etc., a searchable repository and data that can be used for reporting and metrics.

kiran k.
Star Rating: 4.5

What do you like best about the product?
I like mostly for data transfer from intranet to internet by using ssl certificates. it's very secure for security prespectivitive

What do you dislike about the product?
process while generating the csr files and uploading the portals

What problems is the product solving and how is that benefiting you?
nthg

Verified User in Leisure, Travel & Tourism
Star Rating: 1

What do you like best about the product?
It's a basic contract repository tool. The only feature I like is the "Refine search here" field which allows you to quickly filter the list of contracts to find the one you are looking for.

What do you dislike about the product?
I could spend hours talking about everything I don't like: Elastic search synch, Editing a field in a contract, not being able to filter the Supporting Document list per contract, Need to publish your contract type form changes and take the system offline for 10 minutes. I could go on.

What problems is the product solving and how is that benefiting you?
It allowed us to replace multiple contract applications with one. That could have been achieved with any CLM offering on the market today. The experience gained deploying Icertis has allowed us to know what we're looking for as a replacement

Benedikt R.
Star Rating: 3

What do you like best about the product?
Well, I like ICertis a lot as well as the "potential" support given, but... that´s just one part of the story

What do you dislike about the product?
there was/is simply too many errors, lifting the errors took quite a lot of time and sometimes I still do not know why I can´t connect to Icertis data base...

What problems is the product solving and how is that benefiting you?
documentation and standard process for contracts at BD

Verified User in Biotechnology
Star Rating: 4.5

What do you like best about the product?
Cloud based platform with good security.

What do you dislike about the product?
It can be made bit more user friendly by increasing feasibility to search for old contracts with ease.

What problems is the product solving and how is that benefiting you?
Giving one stop solution for agreement storage and tracking progress while multiple review cycle.

Drew M.
Star Rating: 5

What do you like best about the product?
Very easy to use with embedded analytics and AI. The reporting is very seamless and impressive what the solution can do straight out of the box. Will recommend to everyone.

What do you dislike about the product?
The UI can seem a little dated at times. It could use an upgrade to the latest WCAG standards. It would also be great to see more pre packaged integrations with Ariba

What problems is the product solving and how is that benefiting you?
ICertis helps my organisation author contracts without having to get Legal involved for each and every interaction. We are seeing value from automation and AI uplifts

Moazzam K.
Star Rating: 4

What do you like best about the product?
The tool is robust and has AI-based functionality, which is futuristic. The out of the box functionality will fit in the need for most of the organization CMS requirement.

What do you dislike about the product?
iCertis need to work on the implementation side. Not very pleasant experience working with iCertis implementation partner.

What problems is the product solving and how is that benefiting you?
It caters to the need of CMS software requirements to manage different types of contracts at ease.

Atinder Pal S.
Star Rating: 5

What do you like best about the product?
Icertis has been a great partner and we are excited to continue our relationship well into the future.

What do you dislike about the product?
But instead, we are asked to come in after implementation to support/clean up the mess.

What problems is the product solving and how is that benefiting you?
Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people.

Akshay M.
Star Rating: 3.5

What do you like best about the product?
Ability to negotiate and document assembly

What do you dislike about the product?
Slowness of the platforma dn random errors.

What problems is the product solving and how is that benefiting you?
Delivering digital contracting.

Joseph S.
Star Rating: 4

What do you like best about the product?
The data analytics the system can potentialy produce

What do you dislike about the product?
The exporting feature. If I was able to export the data in a more user friendly manner that would be amazing

What problems is the product solving and how is that benefiting you?
The biggest problem the icertis platform is solving would be streamlining all contracts across the firm

Praveen K.
Star Rating: 3.5

What do you like best about the product?
Centralized and established workflow with approvals

What do you dislike about the product?
DevOps CI CD not ready or available to use

What problems is the product solving and how is that benefiting you?
Quote to Cash

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Negotiation AI, electronic signature, collaboration within the tool, data analysis

What do you dislike about the product?
We are just in the process of rolling out, not in a position to say any shortcomings yet

What problems is the product solving and how is that benefiting you?
Effective contract negotiations, creation of relevant templates, digital sign off

Verified User in Airlines/Aviation
Star Rating: 4.5

What do you like best about the product?
Many customers and famous brands using the solution

What do you dislike about the product?
Pricing on App Store is expensive and not enough Government users

What problems is the product solving and how is that benefiting you?
Many manual processes within contract management

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
Scale, security, reporting, possibly AI analytics

What do you dislike about the product?
Takes long to rollout new groups. Adds dependency to the roadmaps

What problems is the product solving and how is that benefiting you?
-

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
They have rich features powered by AI/ML capabilities, highly configurable system which clients can configure on their own without having to come back to Icertis

What do you dislike about the product?
They are comparatively weak on the rest of the modules. Need to enhance their features further around sell-side contracts

What problems is the product solving and how is that benefiting you?
Streamlining and digitizing the entire contract lifecycle management process

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
What I like best about the solution is the flexibility of the core software. No matter what business, you can make it fit. It comes ready with multiple integrations to large platforms like, SalesForce, Adobe, SAP, necessary for any contract lifecycle management software.

What do you dislike about the product?
What I dislike about the solution is that often most of the integrations will have to undergo some form of customization to fit preexisting business processes, especially in a large enterprise company. The customization process may be complex, tedious, and costly.

What problems is the product solving and how is that benefiting you?
Icertis helps us automate the intake, maintenance, resolution, termination of contracts and serve as a hub for legal advice. By automating and streamlining the contract workflow process, it saves us time, money, and sanity.

Verified User in Financial Services
Star Rating: 2

What do you like best about the product?
Web-based solution, Legal seems to like it more than Procurement.

What do you dislike about the product?
While iCertis presents all the functionalities and features of a contract lifecycle management tool, the implementation and training are items that were quite tough to get used to.

What problems is the product solving and how is that benefiting you?
contract authoring and contracting process. contract document management. post-execution contract management processes.

Surendra S.
Star Rating: 4

What do you like best about the product?
Contract deliverables tracking as per the requirement, notices, claims, and contract administration.

What do you dislike about the product?
Nothing in particular as all seems as per the expectations.

What problems is the product solving and how is that benefiting you?
Timely notices, claim management, change management, and Contract closure support.

Michael Z.
Star Rating: 5

What do you like best about the product?
The contract authoring features and the search features to the Icertis tool suite really allow the various stakeholders to fully take advantage of the tool suite. Whether you are on the procurement team, legal team or commercial management team you will be able to search for key risk issues and deliverables. We are looking forward to seeing the impact of the AI features for vendor contract reviews. The software is very helpful in finding and reporting on key attributes in the legacy contracts. Once the information is in the system, you will no longer have to do large "contract review" sessions to find out what was agreed to previously. You can just run a report on the areas that are concerning.

What do you dislike about the product?
The contract approval processes can get way too granular if you are not careful. There can be a number of loops and approvals that are required if stakeholders are not willing to delegate approval authority during the negotiation process. Additionally the email communications in the tool are quite chatty especially if you leave all of them on. The downsides of the Icertis tool is that as it stands it does not fix broken processes in the contract review and approval process. And if the implementation team does not get the authority to improve the processes. Icertis will just replicate broken and inefficient processes.

What problems is the product solving and how is that benefiting you?
We have first used Icertis as a searchable and functional repository for the legacy contracts that we have agreed to in the past. We have been able to search and find numerous different contracts especially if they had previously been filed or named incorrectly. We have also used Icertis a lot to ensure that our current contracts were valid and that we did not mis renewal terms or contract expiry dates.

Krissha Marie Y.
Star Rating: 5

What do you like best about the product?
The best feature that we saw in the ICM is as follows: 1st: Clause comparison/Deviation, currently in Philippines most of Legal department reviews the whole contract manually thus it takes too long to review and can affect the end-user's SLA to publish the contract to the vendor. 2nd Readily contract template, since templates has already been reviewed and finalized by the Legal this fasten the processing on authoring a contract. 3rd is Version control/QR code, in a manual contract mostly all signatories needs to put their initials per page in order to secure authenticity thus it is also additional work for the signatories but with the ICertis help it each contract document has its own QR code and can be check thru phone with this the signatories safely signed in the last page of the contract.

What do you dislike about the product?
It is our first time purchasing a contract management system, We still don't know the downside of the system since what we experience is that the ICertis Contract Management Software is flexible and can accommodate all our needs.

Recommendations to others considering the product:
If you're company wants to improve your contract processing from manual to automatic process then be sure to choose ICertis Contract Management Software as they will help you to properly organize your system /process structure and will support you at any given time.

What problems is the product solving and how is that benefiting you?
Mostly problems that has been solve by ICetris is as follows: 1. Setting up Standard Contract Template, In our company our legal team is compose of 10-15 lawyers, 3 out of 15 lawyers can received the same contract agreement for their review thus having different versions of the templates. 2. Clause Library/ Clause Deviation , With the help of Icertis Contract Management System this help our lawyers to know which clauses has been deviated and helps them to review the contract easily. 3. Audit Trail, if you are the end user you also need to know where did your request go, what is the progress, who has the current contract. This audit trail helps us to check the history and changes made in the contract. 4. Version Control , QR code help us to identify if the contract is authentic. 5. Organization Structure, Icertis also helps us to properly organize the structure for our contract by segregating them per process/BU's. 6. Setting up the Vendor's obligation, this help us to monitor if the vendor is complying with its requirements once contract has been executives. Also it helps us to see the completion milestone.

Verified User in Telecommunications
Star Rating: 4

What do you like best about the product?
The correct on the fly for the rules and the ability to handle third paper. I like that I can update rules with little system interruption. System is stable. System is very customizable. I enjoy that I can make user-feedback modification in short order, keeping the system reflective of the current environment and increasing user adoptions.

What do you dislike about the product?
Week e-signature integration in comparison with the strength of the overall tool. Almost everything can be done on the fly except Contract Types. Woudl like bulk uploading to be easier.

Recommendations to others considering the product:
Plan the implementation carefully. This is the best time to improve processes, not simply to implement ICM to your current process. Understand what will be required to maintain the system so that Contract Types and other more difficult to amend parts of the system are made as simple as possible.

What problems is the product solving and how is that benefiting you?
Expiration action date tracking, estimated spend tracking, SOX compliance, special taxation issues, data privacy, compliance triggers. Overall, it has been able to automate a large number of review triggers that were previously manual. Through the use of the system, we have been able to get a better handle on after the fact contracts and lost contracts. Through improving this arm of our contracting process, we have been able to better identify other whole in the process in which to improve.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Our company implemented the Icertis platform on 12th July, 2019. It has completely transformed our CLM process. Icertis is the new Contract Life Cycle Management System at Mindtree. Where end-to-end process of contract starting from raising of request by AMs & BDMs to Legal review to execution of contract, whole process will be taken place in this tool. It is a very robust and powerful cloud-based contract management system. It is the management of agreements and Obligation Management. Contracts with customers, vendors, partners or any stakeholders of an organization. It is the process of systematically and efficiently managing contract creation, execution and analysis for maximizing financial and operational performance and minimizing risk. This would mean that there would be defined and established timelines for each step in the Contract Life cycle management, thus providing an accurate audit trail for update of obligation fulfill. These, in turn, provide for the efficient governance of organizational rules and demonstrates accountability. This ensures centralized repository of all contracts with agility and speed in review, closure and tracking of contracts and the obligations management therein. Overall, it is a great tool!

What do you dislike about the product?
Price of the product and new functionality price needs to be competitive as per market best price.

What problems is the product solving and how is that benefiting you?
This would mean that there would be defined and established timelines for each step in the Contract Life cycle management, thus providing an accurate audit trail for update of obligation fulfil. These, in turn, provide for the efficient governance of organizational rules and demonstrates accountability. This ensures centralized repository of all contracts with agility and speed in review, closure and tracking of contracts and the obligations management therein. Overall, it is a great tool!

Brad K.
Star Rating: 3.5

What do you like best about the product?
It's extremely convenient to have all contracts in a central location for different aspects of the business to be able to refer to easily. The actual contract initiation workflow is also quite useful, as it eliminates some of the guesswork when contracts are being sent back and forth via email. Want to know at exactly what point in the process your contract is? Done! No more uncertainty.

What do you dislike about the product?
The user interface of the application itself leaves something to be desired. It's possibly one of the worst modern SaaS applications I've seen in this regard. They should seriously consider hiring a few UX designers to reduce some of the learning curve due to the clunkiness of the UI.

What problems is the product solving and how is that benefiting you?
Our company needed a central repository for all of our contracts because, as a holding company, we need an easy way to gain insight into the operations of our various divisions to ensure they are operating efficiently. Icertis provides that, and makes it easy to compare if our different divisions have separate contracts with the same vendor that can potentially be renegotiated at an enterprise level.

Verified User in Non-Profit Organization Management
Star Rating: 3.5

What do you like best about the product?
I like having all of my contracts together in one place and the ability to track them in a concise way.

What do you dislike about the product?
Some aspects of the program are difficult to work with and too many clicks to do an action. Changing some of the attributes and other defined terms are time consuming.

Recommendations to others considering the product:
Make sure that you know how the program works while working on the planning stages.

What problems is the product solving and how is that benefiting you?
We are solving some of our problems with consistency and created a process where there wasn't one before. There is a central repository for all contract documents where there wan't one before.

Jesse B.
Star Rating: 4.5

What do you like best about the product?
Automated modular clauses feature is very efficient

What do you dislike about the product?
Amount of work to input contracts. This could be better automated with AI.

What problems is the product solving and how is that benefiting you?
We need to know what's in our contracts. What have we committed to?

Santhosh R.
Star Rating: 4

What do you like best about the product?
Single source of truth for all contracts. Entire review cycle is recorded in the system including exception approvals and reasons behind them. Way "Clause library" and "Metadata" is implemented is really good.

What do you dislike about the product?
Following are the issues I see in the tool: 1) UI is not very intuitive. For example, would have preferred the name of the button to be "Submit", instead of "Review". End users of the tool are not very familiar with Legal terminologies all the time, they find it a little difficult to interpret some of the UI terminologies. 2) Need more out of the box reports. Basic reports like TAT have to be out of box 3) Need better implementation team, a BA has to lead the discussion 4) Need more flexible licensing modules

Recommendations to others considering the product:
Tool is really good, and is the need of the hour. It is very configurable, more importantly work flows are configurable. Next version of ICERTIS seems to be make some good progress on a few nagging issues which will be solved through word and outlook plugins. Certainly recommend this tool for others. Implementation tips: Detail out the requirements clearly, get executive buy in and involve a BA during implementation

What problems is the product solving and how is that benefiting you?
We are going live next week, but following are the benefits we intend to reap: 1) Improved TAT 2) Single source of truth for all contracts 3) Entire lifecycle recorded in the system 4) Meaningful insights from the data to make business decisions 5) Improved Margins 6) Better hold on compliance management

Verified User in Mechanical or Industrial Engineering
Star Rating: 4.5

What do you like best about the product?
iCertis intuitively designed dashboard interface supports the ease of use and surfacing critical data points instantaneously. This simplification of standard complexities in the contracting process removes barriers for better team performance. iCertis complements product usability with a highly responsive support staff that resolves the most troubling problems quickly.

What do you dislike about the product?
The iCertis platform is slightly more restrictive for companies to provide internal support for Tier 1 and 2 issues. Including iCertis support services is recommended.

What problems is the product solving and how is that benefiting you?
The automation of our contracting processes have reduced redlining cycle times, ensured contract status visibility, and improved audit integrity.

Jaime C.
Star Rating: 4.5

What do you like best about the product?
A melhor parte do ICM é a escalabilidade Além disso, nossa equipe de contas da Icertis é parceira conosco em aprimoramentos e atualizações do sistema conforme nossas necessidades mudam e evoluem. É uma solução holística que é muito importante para uma organização em qualquer escala. Localização central de documentos, assinatura eletrônica, compatibilidade com o MS Word.

What do you dislike about the product?
Nada como não gostar de Aprimoramentos pode levar algum tempo para ser concluído, dependendo da codificação envolvida. Parte disso se deve aos nossos próprios hábitos e processos internos para fornecer documentos aos nossos clientes. Falta de velocidade, falta de confiança ao fazer o upload e o download de documentos e manter as alterações

What problems is the product solving and how is that benefiting you?
Fluxos de trabalho automatizados têm sido os maiores benefícios que alcançamos. Controle do processo de contratação e aqueles que têm acesso a vários tipos de contratos Benefícios ao usuário para buscar dados de funcionários em um relance

Sameer S.
Star Rating: 5

What do you like best about the product?
ICM is very user Friendly , easy to understand and very great experience for contract management life-cycle. It makes contract management very easy and effective. Various of ICM reports provide the best KPI's. Approval process for Contract is very easy. It tracks deviation into clauses , tracks changes into metadata, tracks all History of a contract throughout its life-cycle. I aslo available on MObile platforms.

What do you dislike about the product?
Nothing to say about ICM it is best product in Market. It will give very good hands on experience it makes life easy of user. It also helps to legal department to track all the contract changes and attribute changes and much more.

Recommendations to others considering the product:
ICM is best to use provides very great experience o user. An Organization should use ICM for best contract management practice. It helps the legal, procurement , finance, Head of organization to make their life easy . It is most recommended software for all type of organizations.

What problems is the product solving and how is that benefiting you?
It is best for Contract Management, very user friendly , easy to handle critical Contracts, Gives best KPI's, ou can design your won KPi's. Best approval workflow, Deviation tracking, review on Contract, E- signature for internal and external these are some good points available in ICM . Also it provide various costume reports, user can design its won reports based on smart search options. It also accessible on mobile phones so your work will not get stuck any point of time.

Nilotpal R.
Star Rating: 5

What do you like best about the product?
ICM is Cloud based and was easy to integrate with Salesforce. Someone who is already using Salesforce does not needs to move to a new interface. For people who do not have Salesforce, the core ICM UI is user friendly and they simply integrate with your Active Directory. The best part about ICM is scalability.

What do you dislike about the product?
Have been using the application for just over 3 months, it has been a good experience as of now, the trainers from Icertis are helpful - may have something for this section after playing around for a few more months.

Recommendations to others considering the product:
ICM is suitable for both: 1) Customers who have never used a Contract Management solution 2) Customers who are using Contract Management solution but are facing challenges with support/overall scalability on new contract types. ICM is not that difficult to implement with the help of partners and they have a "train the trainer" kind of training which helps you to be self sufficient Admin user. They do give you continuous support post Go-live. My suggestion would be to go ahead talk to the ICM sales team and see how well the ICM fits your needs.

What problems is the product solving and how is that benefiting you?
We are implementing ICM for our customers and act as a Consultant. The application is scalable and provides us(including the end customer) a structured experience during implementations. After using the application, one case easily use one template for multiple type of agreements - you can build up a clause library and use the same clause in multiple places. ICM is flexible and helps us manage a lot without doing a lot.

Andrew H.
Star Rating: 5

What do you like best about the product?
One of the best things about Icertis is the flexibility that the solution offers whether it be with the configuration, integrations or user interface. This tool has the ability to digitalise any type of contract from Procurement to Employee to NDA. This means, for us as SGBD, the scope for future development is limitless.

What do you dislike about the product?
At this stage there isn't anything I dislike about the tool

Recommendations to others considering the product:
Make sure the tool's functionalities and capabilities fit your business case and you are comfortable with the UI.

What problems is the product solving and how is that benefiting you?
We are implementing Icertis as part of a larger digitalisation project, a number of benefits we are looking to realise include reduction in cycle times, ability to report on contract data and improved security and governance regardng the contracts.

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
Having someone Customer Support like Ninad who is there to assist with whatever the customer needs.

What do you dislike about the product?
The lack of customization that can be done to support different customers. The amount of signature issues that occur with adobe.

What problems is the product solving and how is that benefiting you?
Improved turnaround time of executing contracts and easily visible contracts.

Verified User in Information Technology and Services
Star Rating: 2

What do you like best about the product?
Gets the job done I guess Best to eliminate legal admin work, more work for sales

What do you dislike about the product?
Clunky, slow windows 98 UI Redundant steps No support No mobile app integration

Recommendations to others considering the product:
Integrate with other tech. Improve UI

What problems is the product solving and how is that benefiting you?
No mobile app that’s integrated so while I’m closing deals on the road I have to wait until I get back to my desktop

Verified User in Pharmaceuticals
Star Rating: 4

What do you like best about the product?
The System enables you to do an effective review of the Contract and at the same time shows entire visibility and brings about accountability and ownership.

What do you dislike about the product?
Failure to be able to compare versions on the system itself

Recommendations to others considering the product:
Before implementting evaluate the enire gamut of capabilities the ICM tool offers without restricting it to meet just your immediate requirements and when implementing, follow the entire process especially

What problems is the product solving and how is that benefiting you?
Because of the repository created, we are able to find existing contracts with the same party/partner or product to bring about effective and efficient turn-around in a shorter period of the Contracts.

Lynne L.
Star Rating: 5

What do you like best about the product?
It was exciting to see how other companies use the Icertis system. It was nice to meet the people from Icertis that we have talked to over the last year. Hearing the challenges and successes of others helped to inspire new ideas for our system. Hearing from other users of the system was very interesting. We had some many issues with adoption when rolling out and it was kind of refreshing to hear that other companies have the same issues and how they were able to get the buy in that was necessary. Each company was using the system in a different way but we also use Sales Force so that sparked an idea that maybe we could have Icertis used for our Sales Force. We also have Power BI so when I saw that Icertis was going to be able to make the link to Power BI I was very excited. The reports in the system are not very easy to run so as soon as we can link to Power BI we will.

What do you dislike about the product?
It is thoughtful to have a nice hotel but this hotel was so expensive I didn't feel right having our company pay for such an expensive room for one night. I think it would be nice to have more time to hear from the Icertis team about the system. How they manage the Soft Desk - what can we as customers do to submit a better ticket. Should there be more information contained in the ticket so that it can be address timely without a lot of back and forth.

Recommendations to others considering the product:
The Icertis team listens to your needs and helps you to configure the system so that you can get what you need. They are easy to work with and they want you to end up with the product that you envisioned. Icertis is very supportive during implementation. They are responsive and want to make sure that any issues that occur as testing is going on, it is corrected quickly. There is no other software company that I have worked with that has a more responsive knowledgeable help desk staff.

What problems is the product solving and how is that benefiting you?
Icertis has allow us to have a single repository for our contracts across the country. We have visibility to insurance status for every contract, this is very import to our Risk department. We can also track and report out DBE goals using the system. It has helped us to get our DBE reporting in one place and visibility to Legal and Internal Audit. Our Board of Directors has mandated a system where we can track DBE compliance. The Board has been very happy with the reports and that everyone is using Icertis for DBE compliance. We have notifications that go to field engineers so that they can do their CUF (commercial useful function) checklists on a timely basis.

Vaneisha P.
Star Rating: 4.5

What do you like best about the product?
The system is easy to use and the Icertis support teams are dedicated to helping your organization get up and running with their CLM system.

What do you dislike about the product?
The documentation is easy to understand for more technical resources, but most end users have trouble understanding the provided documentation.

What problems is the product solving and how is that benefiting you?
It hs enabled us to customize and automate the contract approval process within our org.

Arnaud C.
Star Rating: 5

What do you like best about the product?
This solution is very easy to use and to configure insuring a seamless End to End Source to Contract process implementation. It allows also process optimization and automation

What do you dislike about the product?
I have nothing to report. The solution has been very well quoted by our users during a given plateau phase

Recommendations to others considering the product:
the leader and looking forward to even further innovate

What problems is the product solving and how is that benefiting you?
From paper Contract and/or scanned doc as picture, we are not using all the data which is available in our contract to proper manage Risks and opportunities. Moving into a fully digitised CLM process will Foster and improve our way to manage our contractual Relationship with our supplychain

Verified User in Hospitality
Star Rating: 5

What do you like best about the product?
It is a holistic solution which is very imperative for an any-scale organization. It ensures that the lifecycle of all types of contracts is streamlined and managed in a best-structured manner.

What do you dislike about the product?
I would quote here my personal encounter with ICM and the asks that would have been cherry on top for me. First, though Icertis supports multi-languages, limited to geographies outside India. Support for regional languages would have been an added advantage. Secondly, an effective OCR capability built it would have been very useful.

Recommendations to others considering the product:
It is certainly the best of the lost. However, the pricey amongst all.

What problems is the product solving and how is that benefiting you?
We are just in the project kick-off stage and have not gone far on this bit.

Verified User in Banking
Star Rating: 5

What do you like best about the product?
Easy to use and has complete capabilities for minimizing risk, leveraging compliance and analytics

What do you dislike about the product?
Nothing to tell at the moment for dislike. Once we deployed the icm and golive we will have clear idea for this.

What problems is the product solving and how is that benefiting you?
The main benefits that we expect from the implementation are to ensure effective followup of all contracts of the bank through a system and to gather them under a single roof via an accessible and portable system

Sachin C.
Star Rating: 4.5

What do you like best about the product?
The user interface...the features...support from iclm team.

What do you dislike about the product?
no downside as such. performance issues were being faced..however those were tackled.

What problems is the product solving and how is that benefiting you?
central repository of contracts, generation of data for analytics, obligations tracking.

Rahul G.
Star Rating: 5

What do you like best about the product?
Accountability Document flow history tab Acts as document repository

What do you dislike about the product?
Upgrades are not being made available to our organisation automatically.

What problems is the product solving and how is that benefiting you?
Increasing efficiency and productivity. Creating accountability Document repository

Verified User in Real Estate
Star Rating: 4

What do you like best about the product?
Icertis created the bid analysis/tabulation for us to specifically cater to our requirement in construction.

What do you dislike about the product?
The system access/permission rights need to be improved.

What problems is the product solving and how is that benefiting you?
We’re automating the entire bid process and increasing the Management’s transparency to the bid communications and submissions. By digitizing the bid tabulation, we’re also decreasing the turnaround time to complete the bid analysis, award the project and execute the contract.

Verified User in Airlines/Aviation
Star Rating: 4.5

What do you like best about the product?
We are a leading aviation company that integrates Icertis with our instance of Salesforce to house and execute thousands of contractual agreements. Using a powerful cloud-based platform, Icertis accommodates for numerous product templates and contract types required by our business. Icertis helps to streamline the contracts lifecycle process with sophisticated approval routing and tracking, efficient document version control and robust search capability. A highly responsive and knowledgeable technical support team allows our on-site Icertis administrators to provide excellent customer service to the sales team. In addition, our Icertis account team partners with us on system enhancements and upgrades as our needs change and evolve.

What do you dislike about the product?
Enhancements can take a while to complete depending on the coding involved. The UAT environment isn't always stable as changes are being made although more recently, customers have the option to purchase a third environment.

What problems is the product solving and how is that benefiting you?
Automating the entire contract lifecyle and building a single repository to house contracts.

Verified User in Banking
Star Rating: 5

What do you like best about the product?
To manage our contract process easy and user friendly

What do you dislike about the product?
Now at we are not implementation of software

What problems is the product solving and how is that benefiting you?
Follow the our contract one platform our company and subsideries

David M.
Star Rating: 5

What do you like best about the product?
Ease of use, leading technology in the CLM world, great support and interaction with us as a customer, they seek our input on what is needed/wanted. Adapted well to some of our specific needs. Work flows for approvals specific to our needs is a huge win for us in this system. Icertis support/help desk is the most responsive I have worked with in any IT area.

What do you dislike about the product?
Some of the User interfaces require a few too many clicks to reach the desired function or record. We have found the interface with Docusign to be cumbersome and so we use it outside the system. Part of that is due to our own internal habits and processes for providing documents to our customers.

Recommendations to others considering the product:
A full featured CLM platform that is administered by the customer and has extremely good support. Icertis is working to provide leading edge tech in their platform using ML and AI to automate the contracting process. Strong customer support and interaction with all levels of Icertis to insure we are getting the tools we need.

What problems is the product solving and how is that benefiting you?
Control of the contracting process and those who have access to various types of agreements. A much improved approval flow and document repository. We are achieving faster turn around on contracts.

Valerie L.
Star Rating: 5

What do you like best about the product?
Icertis is very robust and all aspects of the contract are right at your fingertips. No searching for files or losing versions. You can review the complete approval process, who signed, where it sits currently, the next steps. The best part is that icertis seamlessly links with Salesforce. You can work entirely in Salesforce and manage all phases of the contract from within an opportunity.

What do you dislike about the product?
Reporting and ability to easily export data, but that is changing with the new analytics.

Recommendations to others considering the product:
Icertis is a great CLM tool.

What problems is the product solving and how is that benefiting you?
We manage all of our contracting with icertis. Icertis saves time, puts all data in one place, is easy to use from anywhere and stream lines the contracting process.

Verified User in Food & Beverages
Star Rating: 4

What do you like best about the product?
Central location of documents, electronic signature, compatibility with MS Word. Attachment capability is a great feature , record retention. I like the dashboard, instant view of status and document creation performance metrics.

What do you dislike about the product?
Lack of speed, Lack of confidence uploading and downloading documents and retaining changes. It seems to have a mind of its own pulling previous document versions. The naming convention/search feature doesn't save. Also default to 32 page viewing should be the default view vs. selecting page view each time. I will create hundreds of agreements along with many colleagues, and searching would be much faster.

Recommendations to others considering the product:
Have in house support link to ICM dedicated

What problems is the product solving and how is that benefiting you?
Central location for agreements, electronic signature, record retention, tying performance metric mechanisms to agreements

Jason I.
Star Rating: 5

What do you like best about the product?
We use Icertis to manage contracts worldwide for our high volume software licensing programs. We chose Icertis due to their ability to support our requirements out of the box. Our contracting model presents many possible variations based on customer geography, industry, and other attributes. Icertis enabled us to dynamically handle these variations in a performant and reliable way. Support along the way was excellent and Icertis is built on Azure which enabled the scale we needed to be successful.

What do you dislike about the product?
Setting up localized clauses/templates took more time than anticipated. We would have like more ability to do bulk content uploads to support our localized variations. We did investigate using the localization module that Icertis offers, but we have not implemented that as a solution yet.

Recommendations to others considering the product:
We invested in an additional implementation support contract which helped ease our on-boarding and deployment.

What problems is the product solving and how is that benefiting you?
Icertis was critical to handling more complex customer licensing scenarios as well as geographic expansion. With Icertis, we were able to dramatically expand the customers we could address thereby growing our revenue. Icertis also enabled us to simplify contract management which was previously an engineering effort and now is a simple configuration change through the ICM contract management UI.

Shelby M.
Star Rating: 5

What do you like best about the product?
In my experience with Icertis I have found the user interface to be top notch. The customization of the dashboard allows user to get a personal experience and allows them the ability to have quick access to the things that are important to them. The help articles and videos are a great added bonus. The Icertis Freshdesk is very helpful in answering questions and provides answers very quickly.

What do you dislike about the product?
The lack of having a signing module within Icertis and having to use a third party provider for this service.

What problems is the product solving and how is that benefiting you?
Contract storage. One of the benefits that I have found most rewarding is the search-ability of contracts. I am able pull data in a few minutes that would have taken me hours before. The reporting is also extremely helpful when trying to determine how we are negotiating with our suppliers.

Payal A.
Star Rating: 5

What do you like best about the product?
Configuration, Flexibility, Potential for customization, better than competitions' products

What do you dislike about the product?
Icertis forces you to rethink your workflows.

Recommendations to others considering the product:
This is the best product I have used so far.

What problems is the product solving and how is that benefiting you?
- Improve processing SLA - prior to Icertis, we did not have a defined process for handling our SLAs - We have also experienced revenue recognition with the help of Icertis where as before we were not aware of some of the rev rec - Visibility into vendor discounts. Prior to Icertis, we were not aware if/when we were eligible for a bulk discount from a vendor. Icertis helps us get more visibility into these discounts. -The all-up contracting process is more transparent and we can see exactly what the status is on any given contract and who the approver is so we can accelerate time to value in our contracts.

Verified User in Furniture
Star Rating: 4.5

What do you like best about the product?
The intuitiveness of the app. We also have a great project manager and support specialist.

What do you dislike about the product?
The inability to set the priority on defect tickets. Nothing with the application itself.

What problems is the product solving and how is that benefiting you?
Automated workflows have been the biggest benefits. we are now able to place stop gaps for agreements that meet a certain threshold.

Lucas S.
Star Rating: 4

What do you like best about the product?
Icertis has a design that really makes you want to work, the dashboard and the storage capacitiesare really nice too. It is also very easy to update contracts and track changes and updates.

What do you dislike about the product?
For me there is almost nothing that causes me problems in this software... In my company I am not the only one to work with and none of us has any problem...

Recommendations to others considering the product:
Nothing.. Do not hesitate to work with this software... Take the time to set it up properly with all your team !

What problems is the product solving and how is that benefiting you?
Thanks to Icertis we were able to save a lot of time on how to manage our contracts.

Travis A.
Star Rating: 4.5

What do you like best about the product?
Having a repository for the contracts. This will provide a seamless transition as people move out and into their positions and allow them to access the contracts without hesitation

What do you dislike about the product?
Still so new to the program so difficult to say. At the moment everything looks great, so no complaints.

Recommendations to others considering the product:
Providing a view only access to allow team associated with the contracts, but not needing to update anything, access to see and review contracts as needed.

What problems is the product solving and how is that benefiting you?
Providing a hub for all our contract needs, allowing easy access to the contracts even when team members move on.

Verified User in Outsourcing/Offshoring
Star Rating: 5

What do you like best about the product?
It made such a difference in my productivity to have access to all my customer Master Agreements and SOW available to me any time of the day or night.

What do you dislike about the product?
Really nothing to dislike at this time. All my info is at my fingertips when I need it.

Recommendations to others considering the product:
Having all your agreements/contracts in one place has literally saved me so much time and made me productive. I no longer wait to get the most recent MSA or SOW from administrators that work in different time zones.

What problems is the product solving and how is that benefiting you?
Access to the contractual information when I need it to be productive.

Camila G.
Star Rating: 5

What do you like best about the product?
The easiness to work with this tool. The dashboard is pretty straight forward and on top of that the help link is extremely detailed. When I was first learning to use the tool, the help button gave me detailed information on everything I needed.

What do you dislike about the product?
No complaints so far and I only heard great things from the rest of the team.

What problems is the product solving and how is that benefiting you?
Contract management is much more efficient now. There is no time wasted in sending e-mails back and forth. Contracts can be accessed from anywhere.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Easy to use and easy to adopt and administer

What do you dislike about the product?
user adoption, users do not want to change the way they submit contracts. This is a little more complex than they are use to.

What problems is the product solving and how is that benefiting you?
The ability to search across contracts and manager reporting.

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
Very helpful to be able to assign tasks and track the process of contract finalization.

What do you dislike about the product?
There is some duplication with current systems.

Recommendations to others considering the product:
I would recommend icertis if you have a lot of stakeholders involved in your contracts as well as if you have numerous contracts and you need to keep track of them all in one concise place. It's also nice to be able to assign tasks and insert commitments.

What problems is the product solving and how is that benefiting you?
This is helping us to move contracts through our process quicker and keep records of edits. Outside stakeholders are also recognizing that this tool is helpful and time saving for them as well.

Verified User in Electrical/Electronic Manufacturing
Star Rating: 3.5

What do you like best about the product?
I like the centralized nature and ease at which we can create agreements. The integration with DocuSign is a key component that is seamless.

What do you dislike about the product?
I dislike the fact that to accurately account for all contract terms on third party paper you have to essentially create a new document in their system filling out all of the applicable terms. I wish, and I think it's coming, that one could just upload a third party document and the system recognizes the important terms.

Recommendations to others considering the product:
It is great for expediting review and signatures on smaller internal templates. It struggles a little when asked to do a ton with more involved contracts.

What problems is the product solving and how is that benefiting you?
The ease at which we create NDAs and other documents is great. The feedback I've received internally is that the system is way less of a burden than sending it around manually via email.

Brian M.
Star Rating: 4.5

What do you like best about the product?
This is a very efficient way for me to process agreements that has eliminated a lot of chasing of people for approvals and information.

What do you dislike about the product?
Have had issues with some notifications going to spam. Otherwise a great product.

What problems is the product solving and how is that benefiting you?
I am now able to process agreements much faster and the process is standardized and efficient.

Nassim B.
Star Rating: 3.5

What do you like best about the product?
Since i use this product it make me save a lot of time that's why i really appreciate it, the automated process also is very useful and the app wich auto fill the informations for receipts thats a really nice feature !

What do you dislike about the product?
The only thing i d'ont really like is when you have a transaction problem it take a certain time t because its not automatic

Recommendations to others considering the product:
Really good i'll do my best to share and spread your product to my friends and environement

What problems is the product solving and how is that benefiting you?
Nothing at the moment really happy.

peggy p.
Star Rating: 4.5

What do you like best about the product?
I love the ease of navigating my contracts so that I can timely approve or reject.

What do you dislike about the product?
when my agreements are listed out it is a tad of a runon sentence

What problems is the product solving and how is that benefiting you?
Approval and rejection of contracts from negotiations

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
I like how easy it is to work within the software. It's also nice how all the information I need to review is in one spot and can be accessed so easily.

What do you dislike about the product?
I do think to help get employees up and running faster a basic level of training would be beneficial.

What problems is the product solving and how is that benefiting you?
Icertis allows one spot to keep documentation and information that needs to be shared with multiple internal and external teams.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Look and feel, accessibility of contracts

What do you dislike about the product?
Good Product. Nothing as such to dislike about

Recommendations to others considering the product:
Yes. Good Product. Can be customized according to client need. Useful for creation and central repository of large enterprise contracts

What problems is the product solving and how is that benefiting you?
We use ICM to generate offer letters as well as use it to create and store Appointment letters, NDA, SOW and Contracts. Benefits user to fetch employee data in one glance. Reduces manual efforts.

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
Collaboration between team members is helpful, it was good to move to electronic signature, everything is kept in one place for future teams

What do you dislike about the product?
My notifications go into trash which is inconvenient, the system doesn't keep reminding users for approval, which requires us to reach out continually to get approvals and this is an inefficiency

What problems is the product solving and how is that benefiting you?
Electronic signature, keeping all documents in one area, consistency

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
iCertis is super easy to use, sleek, user-friendly, and easily customizable. It has generated a lot of enthusiasm internally.

What do you dislike about the product?
There isn't really anything I dislike, to be honest!

Recommendations to others considering the product:
iCertis is incredibly innovative and listens to the concerns of its customers, which is fantastic.

What problems is the product solving and how is that benefiting you?
We really needed more controls around the contracting process, and iCertis has been very helpful in implementing this.

Deb V.
Star Rating: 4.5

What do you like best about the product?
I really enjoy the ease of the interface and the power that is there in the tool. I truly believe customer support is the best I have ever had of any vendor in my career. Excellent people and excellent technology.

What do you dislike about the product?
Length to configure. Excellent resources for project configuration but the time from beginning to end is a challenge in a fast paced project.

What problems is the product solving and how is that benefiting you?
Global solution for all buy side agreements.

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
The flexibility to configure to meet our business needs on both the sell side and buy side & ability to integrate to our operational systems.

What do you dislike about the product?
With the highly configurable nature of the product, the great flexibility also introduces some complexities, particularly when making configuration changes after the system is live and populated with contract data.

Recommendations to others considering the product:
Be thoughtful in timing of finalizing configuration and going live with loading contract data.

What problems is the product solving and how is that benefiting you?
We are looking to revolutionize our entire contract management life cycle and integrate to our operational systems that execute our contracts.

Verified User in Food & Beverages
Star Rating: 4

What do you like best about the product?
All agreements are managed in place which allows for effective communication.

What do you dislike about the product?
With multiple agreements need to be grouped to allow one consistent email to end user.

What problems is the product solving and how is that benefiting you?
Multiple agreements with contradicting business language.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Automated PO generation with line items of your choice of template

What do you dislike about the product?
"Notification" option is not very prominent and is not linked to email id

What problems is the product solving and how is that benefiting you?
All kinds of contract management under one repository.

Jim K.
Star Rating: 3.5

What do you like best about the product?
Consistent process for logging and tracking agreements

What do you dislike about the product?
Functionality is not user friendly but will acquire the knowledge as I create more agreements.

What problems is the product solving and how is that benefiting you?
Logging and tracking agreements consistently.

Patrick C.
Star Rating: 4.5

What do you like best about the product?
The easy of use and functionality of the Icertis platform is unmatched.

What do you dislike about the product?
Currently, there is nothing to note for this section.

Recommendations to others considering the product:
Give them the time to prove that their product is noteworthy.

What problems is the product solving and how is that benefiting you?
Contract Management (Redlining and tracking).

Patrique B.
Star Rating: 3.5

What do you like best about the product?
The storage capabilities and the customer service is really polite and helpful

What do you dislike about the product?
Only admins can upload templates and length to configure.

Recommendations to others considering the product:
Really helpfulf and usefull

What problems is the product solving and how is that benefiting you?
Global solution for all my business.

Verified User in Food & Beverages
Star Rating: 4

What do you like best about the product?
The system is quite intutive and the links make it easy to get to the correct spot fast.

What do you dislike about the product?
The system had timed out a couple times when I used it earlier this year.

Recommendations to others considering the product:
The system is quite intuitive in taking you through the process of creating and signing a contract.

What problems is the product solving and how is that benefiting you?
The contract creation and signing process.

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
I like that everything is easy to find and use.

What do you dislike about the product?
Nothing at the moment. It is still early but so far so good!

What problems is the product solving and how is that benefiting you?
It is providing organization for our contracts and making it easy to write them.

Verified User in Logistics and Supply Chain
Star Rating: 5

What do you like best about the product?
Very easy to update contracts and track changes and updates. Also, it knows what I can update and what legal needs to review

What do you dislike about the product?
Set up for Logistics can be difficult when the platform is focused on the main business.

What problems is the product solving and how is that benefiting you?
Global visibility and single source location