Yashwant P.
Star Rating: 4

What do you like best about the product?
It was a great experience of using Userzoom to our operations. It helped us a lot as a small manufacturing unit to directly interact with the users and to note their experience as well. Userzoom is also an affordable option for those who are very cost centric.

What do you dislike about the product?
As of now, it has very limited features and availability of options that can make it even bigger. It does not provide feature like, if you wish to add user by your own you won't able to add it and have to contact team in that case. Which might me a headache and time consuming process in some cases. However if you are conducting interviews straight to the exact number of users, that it won't create any problem for you.

What problems is the product solving and how is that benefiting you?
It can help in a best way, when a company or individual is going to introduce any product to the Market and after going through the insights of userzoom he/she can be confident with the product they are launching or introducing to the Market. They can also forecast it's demand and scalability.

Nathan B.
Star Rating: 3.5

What do you like best about the product?
The ease of creating a test. The form is a pleasure to fill out, full of smart UI, and reviewing, sharing, tracking tests, (and of course the instant easy access to a huge panel) is a GAME CHANGER for UXR.

What do you dislike about the product?
Two things come to mind: the pricing model is a bit prohibitive. I'd love us to create a more inclusive UXR community in our company where a lot more people feel empowered to go do research and create better products. But we can only afford a few 'specialists' seats to create the tests. The other thing is not so much about disliking, but the video editor has A LOT of room for improvement, even though it's a good start. Being able to auto-generate clips from flags in the transcript, better clip management in the list below (if I have multiple videos from a test, they're all bundled together so I can't search them easily by the actual participant), the ability to skip forwards as well as backwards when clip creating. I also find that having a sound level bar as well as the video is useful to create clips, as I can identify at a glance when people have stopped talking, making it faster to throw an end marker in there.

What problems is the product solving and how is that benefiting you?
Big one is participant sourcing. Previously I had to curate a list and manually reach out, juggling Calendly invites, etc. It was SO time-consuming. I love the ability to launch my test, go home, then come back in the morning and have a stack of videos to watch through (or a calendar padded out with interview appointments).

Ross S.
Star Rating: 4.5

What do you like best about the product?
I work for a startup, and while we had a number of choices for user testing, UserZoom was the most affordable and flexible option. We're able to run unmoderated tests for all our products as well as record and coordinate user interviews. The ability to speed up video playback and create clips is crucial for telling our user's story.

What do you dislike about the product?
UserZoom Go is lightweight, so it doesn't include some of the fancier features like transcription for the base cost. I also wish it were easier to add additional users to an ongoing study without contacting support directly.

What problems is the product solving and how is that benefiting you?
UserZoom Go allows us to launch studies on demand. The flexible script writing lets us grab insights within a day and then dive deeper over the week as we review videos. This is crucial to our start-up timetable.

Guido J.
Star Rating: 4.5

What do you like best about the product?
I like the ease of use of the system. The fact it only takes a day to set a test up, launch it and watch all the video's is just so nice. Also with the onboarding, they helped me set up it up just right for us.

What do you dislike about the product?
Sometimes the automated system doesn't do it's job well. This make it so that a test can fail. This happens maybe 1 out of 10 times and usually is refundable if the need arises.

What problems is the product solving and how is that benefiting you?
We need to get close to the users and launch our games as soon as possible. If we can get insights on how potential users would play our game, this helps immensely on the launching features without doubts and improved.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
After researching many different usability platforms, I went with UserZoom because it was affordable and had the basic moderated and unmoderated tools I needed. I also knew I could get access to additional tools as my research needs and team grew. It allows you to record, flag/tag specific parts in the session, and create and share clips with my team and stakeholders. This tool has enabled me to introduce UX research backed by user data to my company and our product. The customer support team is also accommodating and responds quickly when needed.

What do you dislike about the product?
There is not much I dislike about the platform since it's easy to use and has helped me bring my research to the next level. The one thing that would improve my experience is if they could include branching logic in their screener questions.

What problems is the product solving and how is that benefiting you?
UserZoom has been an essential tool allowing us to test our product and new features before building them. This has resulted in building the right thing from the beginning and saving dev time.

Benjamin G.
Star Rating: 4

What do you like best about the product?
User Zoom is a fun way to make some extra cash.

What do you dislike about the product?
You don't always get qualified for surveys and it can get frustrating.

What problems is the product solving and how is that benefiting you?
It would be nice to get a small incentive when you get disqualified from surveys and research.

Shubhodeep M.
Star Rating: 4

What do you like best about the product?
Ability to tag keywords from an interview using the # hastag feature. It helps in analyzing videos and creating actionable insights to work on. It helps in creating transcriptions for videos.

What do you dislike about the product?
Nothing special. Everything looks so great. It would just be great if userzoom can provide some additional features like highlighting the particular section of the videos to help analyze videos easily.

What problems is the product solving and how is that benefiting you?
Helps in UX research. Helps in conducting interview sessions with customers or users to understand the user journey. Makes it easy to help understand a user journey and behavior.

Verified User in Online Media
Star Rating: 4

What do you like best about the product?
The speed and quality of responses from the panel have been consistently high, helping us to deliver detailed, qualitative insights across some very niche markets

What do you dislike about the product?
The interface feels overdue for an update and is clunky in places, but it largely does the job. The biggest issue is the inflexibility of the research sessions - devices can't be combined into a single study (meaning you must use more studies than really necessary) and editing can't be done without opening a ticket with customer services. A previous tool which Userzoom bought out had all of this functionality, so it seems strange that years later this is now missing

What problems is the product solving and how is that benefiting you?
Conducting user research amongst our clients to identify usability issues and unmet customer needs, recruiting users to drive these insights, including from often niche markets

Verified User in Computer Games
Star Rating: 5

What do you like best about the product?
The most helpful thing about UserZoom Go is it removes the burden of sourcing user test subjects, rewarding them and providing videos of the test results. Your company can attach a credit card to the account, removing any negotiating about test budgets per test.

What do you dislike about the product?
The only things I "dislike" about UserZoom Go are the yearly fee and the limit of 40 tests per year for the lowest subscription bracket. It could also be easier to add more tests to a test already running - I have to email customer support to do this.

What problems is the product solving and how is that benefiting you?
UserZoom Go helps us to validate products, particularly with new users. It can be tough to recruit users who don't know anything about your product, and UserZoom makes this easy.

Nina L.
Star Rating: 4

What do you like best about the product?
I think it's easy to upload information and set up tests overall! I am happy with the process of test setup!

What do you dislike about the product?
I wish there were more research repository features. Good transcription, highlighting/note taking and analysis. It would be amazing to find an all-in-one feature!

What problems is the product solving and how is that benefiting you?
UserZoom gives us the ability to break down our product and find inconsistensies in our design process. It's great to have videos we can watch and listen to!

Catrina S.
Star Rating: 5

What do you like best about the product?
UserZoom is most helpful in that the tests are incredibly easy to write and I know that their panel is full of quality testers to choose from.

What do you dislike about the product?
I really don't have a downside to UserZoom at all. Everything is incredibly user friendly.

What problems is the product solving and how is that benefiting you?
UserZoom has helped me with knowing how to word certain aspects of our program, how to present pricing, and if the general public will find our program helpful.

Alessandro P.
Star Rating: 4

What do you like best about the product?
I have two years of experience using UserZoom on a weekly basis. UserZoom offers an impressive range of tests to choose from, whether you want to source your participants, or you need to use UserZoom extensive pool of participants. From experience, I expect results to reliably come back within a few hours, and thinkaloud unmoderated studies to take between few hours and a day. UserZoom is a great tool to learn about running research too: the platform offers free webinars and plenty of resources to learn about planning and conducting research, and when you actually get to setting up a study you can always rely on contextual help and tips.

What do you dislike about the product?
Whenever there is an issue with the tool, UserZoom customer support is ready to help and if a solution is not available within the product, usually they come back with a fix within a day.

What problems is the product solving and how is that benefiting you?
We rely on UserZoom for a wide range of purposes: from discovery studies to learn about opportunities in the market, to optimisation tests for finalised products. The main benefit of UserZoom is that it's extremely reliable to use, and studies are very quick to set up. Once my research brief is ready, I know that preparing the study will only take minutes, and I'll be able to share a link with colleagues to test the study before launch.

Hannah P.
Star Rating: 4

What do you like best about the product?
I like the different research methods you are able to choose to finetune a study. We use this for most of our user studies and surveys, and I feel most of the time it has what I need.

What do you dislike about the product?
Sometimes it is finniky when building out a study, and it's hard to manipulate it the way I want to. For instance, when I make changes to a task, it resets the task groups/order I had made. There are also some issues that I wish they would solve to make it a little easier to use.

What problems is the product solving and how is that benefiting you?
We mainly use UserZoom to test prototypes or our live mobile site/app. It is great to get our studies in front of an audience, and since we have a larger customer pool, we are able to use the UserZoom pool to launch surveys, etc.

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
Upsides: We can segment out users who fit our demographics, users talk through why they like or do not like something, it is EASY to use.

What do you dislike about the product?
Sometimes people close out before finishing the survey and we do not get valuable information from the user and pay for it.

What problems is the product solving and how is that benefiting you?
They help us test our design before we build our design with an audience that fit our demographics! That's amazing!

Adriana J.
Star Rating: 3.5

What do you like best about the product?
The ability to have the transcript, have note takers and recordings all in one place. We are able to keep all our research and interviews in one place which is very beneficial

What do you dislike about the product?
When there is more than one moderator we cannot see eachother, the issue with sharing participant screen can not be clear to them. a better way to monitor users who dont answer seriously

Recommendations to others considering the product:
for a small team starting with user research i would highly recommend it as it saves so much time and its super quick when you need a quick answer to your research question

What problems is the product solving and how is that benefiting you?
Time saving, massive time saving tool for our ux team while doing interviews with users, its combining all the tools we need in one place without us having to sort customers, recording tools and note taking tools

Sandeep H.
Star Rating: 4

What do you like best about the product?
Feedback from users is quick, and interface of user zoom is good

What do you dislike about the product?
Like to see more options for catering to specific user audiences

What problems is the product solving and how is that benefiting you?
Solving for steps in the user flow and any concerns a user may encounter from preforming an action

Verified User in Financial Services
Star Rating: 4.5

What do you like best about the product?
Being able to do everything in one platform - being able to conduct both moderated and unmoderated, live and remote user testing.

What do you dislike about the product?
Not being able to modify the pop up time of a survey - 20 seconds or less is too short, but aside from that the product is great.

Recommendations to others considering the product:
Make good use of all the tools available - the customer service team are fantastic, and the academy is great for getting insight into your studies and how to better create them.

What problems is the product solving and how is that benefiting you?
Getting feedback from customers in design phase, being able to quantify our UX performance, being able to quickly get feedback to prove/disprove hypothesis.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Being able to save quotes within the transcript as clips and notes! That capability makes life easier especially as a researcher reviewing multiple videos/interviews.

What do you dislike about the product?
During some tests, it's hard to find users to complete studies. I do understand it's because of the screeners we put in place but it would be helpful to complete all studies regardless of the screener.

Recommendations to others considering the product:
Definitely use the support that is given, they are very helpful.

What problems is the product solving and how is that benefiting you?
A few problems I'm able to solve by using UserZoom are quick user testing, validation of designs and theories, and finding the general population audience without having to look too far out.

Jonathan W.
Star Rating: 4.5

What do you like best about the product?
The platform is very intuitive and to get usability tests started. It's easy to build a study and set up a screener for recruiting users. I've been able to get great results with niche audiences. It saves me lots of time and gets me valuable feedback to inform designs. This is the second company I have used UserZoom at.

What do you dislike about the product?
Not many downsides! I can think of one thing I dislike, but it is more of a feature ask, which is that I wish I could export entire reports instead of snippets. That would save me a lot of time.

Recommendations to others considering the product:
As far as other user research platforms out there, I think UserZoom is one of the best. I'm satisfied with the product all around.

What problems is the product solving and how is that benefiting you?
I am solving general usability of designs. I am also using this tool to inform design content by the use of card sort. These have been both unmoderated, which has been great since I haven't had the time to run moderated studies. This tool has allowed me to get user feedback with minimal effort, which has been fantastic.

Verified User in Apparel & Fashion
Star Rating: 3

What do you like best about the product?
In a short amount of time, you can test your design or concept. UserZoom helps me get the feedback I need to make great design decisions. Invaluable to become customer-centric.

What do you dislike about the product?
There is a lot that is frustrating. Something as simple as having to scroll in a list of 100+ people to find your name so that you can find your studies. Viewing only your own studies should be the default! This and other usability hiccups would be easily fixed if UserZoom used its own tool to evaluate itself.

Recommendations to others considering the product:
UserZoom does the job, but it's worth testing other options to see which has the best experience.

What problems is the product solving and how is that benefiting you?
Userzoom helps me and my organization make informed design decisions through the help of customer feedback instead of team opinions. This helps create a great customer experience.

Leslie C.
Star Rating: 5

What do you like best about the product?
UserZoom gives you access to everything you need to collect lots of invaluable user research quickly. For example, with UserZoom you can get enough participants to run quantitative benchmarking usability studies quickly, transcriptions of participant comments in qualitative studies, every kind of user study you might need (e.g., card sort, regular survey, intercept survey), usability testing on live sites/apps or prototypes, and a VERY responsive support staff.

What do you dislike about the product?
Like with any powerful tool, I can think of some things I'd like to see improved. However, UserZoom keeps making excellent improvements & they make it easy to share your improvement ideas & vote on ideas from others.

What problems is the product solving and how is that benefiting you?
We determine which layouts, navigational schemas, images, and content are the best via user studies with UserZoom. With UserZoom, we can collect behavioral metrics related to user success, something you can't get from web analytics or voice of the customer surveys. UserZoom has allowed coworkers who had never conducted user research to learn the value & fun of doing user studies. In addition, since we've been using UserZoom, we've gained more respect from business owners who appreciate our evidence-based design decisions.

Audrey V.
Star Rating: 4.5

What do you like best about the product?
I find that the staff at Userzoom *want* to be helpful and supportive. That they want to learn about my business so that useful recommendations around building studies can be given. I think the platform is mostly user-friendly; it does take some onboarding and ramp-up time to understand how to set up studies. But a lot of functions can be copied and used over again in subsequent studies once you have set them up (screeners, introductions to studies, study questions). I have also run into technical issues with studies in the past - and the tech support team is incredibly helpful and responsive.

What do you dislike about the product?
There are a couple of things that I have found frustrating. Some of the UI is not intuitive, like having some functions at the bottom of the page vs at the top of the page later in study builds. And menus are not always easy to find, like the look and feel menus. Once you know where they are then it's okay, but there are quite a few things that have been pointed out to me and my reaction is 'Oh, there it is!'. I also often feel that the service tiers are pointed out often. I understand that Userzoom staff time is valuable, but it feels a little uncomfortable to have it pointed out over and again that I get a limited number of meetings with the staff.

What problems is the product solving and how is that benefiting you?
User research is a new function at my company. So getting to do usability studies on existing flows and pages is useful so we can benchmark for future designs. And with mobile app development also being new for my company, we've been able to answer some design and functionality questions pretty quickly so that we can stay on track with the sprint goals.

Kevin T.
Star Rating: 4

What do you like best about the product?
UserZoom and UserZoom Go (formerly Validately) are two of the best user research tools I've used. They are well-designed with a powerful enough feature set to create practically any type of study. UserZoom Go's remote usability testing capabilities are unmatched.

What do you dislike about the product?
I still have found that things with UserZoom and UserZoom Go could stand to be simplified. I was recently building a survey and found myself wincing at some of the clunky features -- especially when trying to build in simple logic to my survey. Additionally, there are some features that just present too much friction to replace my 'manual' ways of doing them. For instance, I still take usability session notes in Word/Excel rather than using their timestamped in-app notes. I am sure the team will continue to work on streamlining these things, and just the fact that they have the technology to do it all is encouraging.

Recommendations to others considering the product:
Plan your study ahead of time and use UserZoom to build it once you have a plan set. Staying organized before and while building your study is the key to sustainable success with UserZoom and UserZoom Go.

What problems is the product solving and how is that benefiting you?
Remote usability testing, concept validation, discovery research is all so easy to "set and forget" with UserZoom. So many things that used to have to be done manually can now be done in tandem with one another. That efficiency is unparalleled. I will continue to use UserZoom for sure because of all the time it's saved me.

Verified User in Higher Education
Star Rating: 4

What do you like best about the product?
The variety of tests that you can run. Additionally, UserZoom Academy gives you an excellent overview of how to use the platform, the differences between the tests, and much more.

What do you dislike about the product?
Some of the UserZoom videos are a little clunky and the learning paths aren't always straightforward (there are links within courses that lead to other courses and it can be confusing).

What problems is the product solving and how is that benefiting you?
- Ensuring that the experience is straighfoward to users - Determining which word choices might appeal more to users - Finding friction points or parts of the experience that might be confusing to users

Mrinalini J.
Star Rating: 4.5

What do you like best about the product?
Setting up a study is so easy that I can launch studies in less than an hour. Once the study completes, sharing results with stakeholders and the teams is super easy and fun. Stakeholders highly appreciate the heatmaps and analytics UZ offers.

What do you dislike about the product?
Just that I can't provide 'View only' access to stakeholders, especially to 'Only videos' as many of them are usually very interested in going through videos to learn more about users' behavior. I end up downloading videos to a shared location every time I run a study.

Recommendations to others considering the product:
It's an easy tool, minimal onboarding. If you're a large organization as we are, having a 'research ops' on hand helps to manage stuff.

What problems is the product solving and how is that benefiting you?
I'm able to launch moderated and unmoderated studies with little effort. I received great interest from EXEC and XCOM and the product team when I used UZ last year for video diaries for the first time. It takes a little effort to set up and educate clients about video diary studies, though.

Preston D.
Star Rating: 4

What do you like best about the product?
UserZoom has multiple methodologies within the one platform e.g. surveys, click tests, preferences tests, usability tests etc and it's great to have advanced studies which allow you to combine multiple methods in the one study, to truly get the answers you need.

What do you dislike about the product?
The platform can take a little bit of time to get used to and to understand the nuances within setting up studies - better UX here would be greatly welcomed. On top of that, the panel get sometimes be questionable, with no immediate way to flag the respondent e.g. spending 1 minute on a usability study with multiple tasks and no way to easily highlight this to UserZoom.

Recommendations to others considering the product:
Look closely at the panel available e.g. how many participants in each region? How many speak or read the language you need? etc

What problems is the product solving and how is that benefiting you?
UserZoom has let us catch usability issues before a developer has written any code, potentially saving tens of hours later. Likewise, the platform has been great in allowing us to discover opportunities to improve our UX, proposition, a/b tests etc.

Estelle B.
Star Rating: 3.5

What do you like best about the product?
advanced study with mixed type of studies Simple and good way to show results/analysis Use a lot A/B and unmodarated usability testing, as well as click surveys

What do you dislike about the product?
No way to save a prepared survey set-up with list of questions, type of questions, different flows and logics/exclusions. It would be a must to be able to extract, for storing purposes, all the survey questions and save the settings as a back-up as it happened that I lost all the logics of a 30 questions' survey that I spent hours to prepare. Very low panel in certain european countries. We had a trial in France and it took more than a week with unusable applications, instead of a few hours for larger panels like the UK. If you want diversity, then it can be a problem. Not always intuitive to use, especially the logic features. It took me a while to make it work between the 2 different options available: if that answer, go to this; in that question, please don't show if they answered earlier x on question y. I had to work around it because it was not always working. Manual deselection of some surveys because of errors, black screens, very short time of completion which takes a lot more time than it should. I had to do it twice for a survey, ask userzoom to send again to their small panel and so on... I would love an automated smart system for that.

Recommendations to others considering the product:
Good tool for small to medium teams to get into regular testings along with the product teams. Will be really good when the pannel is extended to more countries.

What problems is the product solving and how is that benefiting you?
Adoption, information architecture, navigation, click test, interviewing with planning of sessions (awesome feature), A?B testing, surveying, unmoderated to moderated sessions. Understand users and improve navigation, feature, termonology

Alexander S.
Star Rating: 4.5

What do you like best about the product?
UserZoom offers a broad variety of methods to answer all sort of research questions. It is suitable for moderarted and unmoderated tests as well as more advanced methodes like card sorting or tree testing. Almost every user research can be carried out with UserZoom.

What do you dislike about the product?
The quality of the UserZoom panel needs to be improved, especially when you do not use English as a test language. However, you can quickly sort out poor-quality tests to ensure the quality level you are looking for.

Recommendations to others considering the product:
UserZoom is very transparent before signing the contract and you have the possibility to try almost every functionality of UserZoom. This is a good way for you to see if UserZoom fits your needs.

What problems is the product solving and how is that benefiting you?
We were looking for a tool that is capable of carrying out moderated UX-Tests as well as having a good method variety for unmoderated test scenarios. UserZoom offers a perfect experience for moderated settings. With the advanced unmoderated tests, you have the flexibility you need to carry out almost every unmoderated test scenario.

Ashley C.
Star Rating: 4

What do you like best about the product?
The best parts about UserZoom were the different types of tests I could run and the analysis tools, charts, and reports that were built in my dashboard after tests were completed. These features allowed me to answer various questions from my stakeholders effectively and then turn around a study shortly after it was completed. I also really liked the unlimited seats model, where I could share with my whole team and I didn't have to prioritize the "unlimited access" to the people who were researchers. Unfortunately, in my new role, we had licenses for UserZoom and another user testing tool, and some of the features/functionality overlapped enough so we went with the tool that had access to a very large participant pool.

What do you dislike about the product?
UserZoom comes with a panel that you can tap into, but it's limited to unmoderated usability tests, and you're limited to 10 people per test. I had several people who were bad participants, who didn't follow instructions, who didn't even try, or who had never used a clickable prototype before who didn't give valid data. This would cut into my 10 person recruit. Also, the screening capabilities are fairly limited. You can't utilize the panel for other tests, like click tests, moderated interviews, or surveys. That makes it difficult if you don't have other recruiting capabilities that help you get people in fast. Recruiting is the most clunky feature and competitors AND Validately do it much better.

Recommendations to others considering the product:
UserZoom now has a new cost model, called UserZoom Go, which can help organizations that aren't ready to commit tens of thousands of dollars on a license or don't have a bigger team. If you have your own recruit panel or customer list to tap into, UserZoom is great. They can also help you recruit, but that takes more time and money. The people are great at UserZoom and the tool itself is really great, but think about your needs when you are looking into different tools. What kinds of research do you want to do? UserZoom is really great for a subset of remote research, but it doesn't cover all user research needs. UserZoom GO has a great recruiting tool, and it's UI is cleaner and a lot simpler to use.

What problems is the product solving and how is that benefiting you?
Usability testing and design-based testing are happening more. There are more questions being asked by designers and product and this is a huge benefit. However, in the year of using UserZoom, we believe the research output has decreased.

LAURA ISELA R.
Star Rating: 5

What do you like best about the product?
UserZoom has all the tools you need to have complete moderated or non moderated research in your company. We have used it for some years in our University in Mexico, and it has been so helpful to have everything there. We can gather valuable insights of our user's needs and apply them to improve their user experience

What do you dislike about the product?
Some of the things we miss are that some users that have old cellphones or computers might have issues accessing to the studies. Still, UserZoom is constantly having new features and updates so every user can participate.

Recommendations to others considering the product:
It is a friendly tool that makes your research more accessible, faster, and more effective. My advice for you is to make the most out of it, use it frequently and value this remarkable and helpful platform.

What problems is the product solving and how is that benefiting you?
Now it is easier and faster to do research on our University because of this great platform, and we can make changes in the students digital experience faster and improve their day to day

Sarah H.
Star Rating: 4.5

What do you like best about the product?
I love how fast I can get answers with UserZoom. Many of my tests only take a few hours to get responses from the max number of participants. Also, it's super easy to get studies out once you have a few that you can pull questions from, which expedites things a lot. As a product designer, this is important because I can't devote all of my time to research. Also, the educational tools on the site as well as the experts that UserZoom connects you with are incredible resources.

What do you dislike about the product?
My team's license only allows us to run one test using Intelizoom for sourcing at a time, which can make it challenging to coordinate testing on a team with 25 designers. This is more of an issue of the level my team selected than an issue with UserZoom, though.

Recommendations to others considering the product:
Reach out to your contact at UserZoom. Our team meets someone from UserZoom once a month to learn more about the tool and research in general. They're a great resource and have so much industry knowledge. Also, make use of UserZoom Academy. There's a ton of great trainings on there, which are great if you're just getting into research.

What problems is the product solving and how is that benefiting you?
Currently, I'm using UserZoom to test copy and placements to see what resonates the most with customers. I don't have to make a decision about the design myself because I have reliable data pointing me in the right direction. This saves me a lot of time and uncertainty.

Samantha B.
Star Rating: 3.5

What do you like best about the product?
- Offers the most capacity for unmoderated UX research methodologies under one roof; currently, no competitors can stand up to this. This is the biggest differentiator and why I have used UserZoom at most companies I've worked for - Has a built-in panel which is very useful if you test with the general public - The tech support team is very responsive - Their professional services (doing research for you) is good quality and fast - Their payment model is better than Usertesting.com's. With UserZoom, (broadly) you pay for the number of tests you can run concurrently. This allows you to have reasonable costs for a large team provided you schedule your testing accordingly. Usertesting.com, in contrast, charges a per-seat model, which is prohibitively expensive for large teams and teams that want to train people outside of UX research to use the tool

What do you dislike about the product?
- The quality of the internal panel is poor and the tools offered to screen out cheaters and bots is lacking. I personally have to spend a lot of time, particularly with methodologies that don't include screen/audio recording, manually removing cheaters and bots. The tool would be SIGNIFICANTLY improved if UserZoom improved anti-cheat functionality; however, I get the impression they don't build these tools because they don't want to bring attention to the issue - The panel is not useful if you test with niche user groups. On Usertesting.com, you can at least try to screen for niche users and if you manage to find some, you can save them for later. On UserZoom, if a very low percentage of participants pass your screener (low incidence rate), then you have to pay an additional fee (credits). You also can't save them for use again later - There is no limitation on participants taking multiple tests you release, so if you are running multiple similar tests, you have to space them out to try to reduce multiple retakes - It would be useful to have a feature to schedule tests at a later date/time, which Usertesting.com has. Given the above notes about concurrent seats and test-retakers, I have to log on after hours to release subsequent tests. It would be nice if I could schedule them instead. - Surprisingly, for a user research company, the software itself has very poor usability. It violates design heuristics left and right and the steps to set up a detailed test are convoluted and inefficient, even for a power user. This is even worse when trying to train new users. Compare this to Usertesting.com, which is well-designed and easy to learn for anyone in any role - The quality of the live platform training is poor. UserZoom advertises that they will train your newbie researchers and designers on how to use the tool, but their training sessions are long, unfocused, and difficult to follow. UserZoom would improve by having a professional instructional designer create a curriculum that all their trainers use. At previous positions, we had to train designers ourselves on how to use the platform because the live training did not stick

What problems is the product solving and how is that benefiting you?
UserZoom allows you to conduct all your generative and evaluative user experience research in one place. Again, this is the biggest draw and differentiator. It can be used for everything from creating personas, determining new features to build, evaluating information architecture, and quickly iterating on designs in an Agile fashion. The only things UZ doesn't really do (or do well) that you would need separate tools for are analytics, A/B testing, and session replay.

Verified User in Hospital & Health Care
Star Rating: 3.5

What do you like best about the product?
Easy and user-friendly interface! Love the helpful resources and customer service is great

What do you dislike about the product?
The limitation in Userzoom Go doesn't allow me to do extensive and more elaborate research work

What problems is the product solving and how is that benefiting you?
Ability to do research remotely

Anahita S.
Star Rating: 4.5

What do you like best about the product?
- UserZoom has a user-friendly interface. So learning curve is low. - It supports various types of user studies that I frequently use. - It provides comprehensive reports. - The support is very responsive.

What do you dislike about the product?
- Sometimes, recruiting qualified participants (efficiently) through Intellizoom is challenging. - If I do not set restrictive screeners, through Inetllizoom, recruited participants are mostly females and above 60. This may raise some biases. - Setting comprehensive logic is not straightforward. - Many times, the recruited participants are not providing any meaningful answers. There is no way to report these participants so that they permanently be banned from the system

Recommendations to others considering the product:
Make sure to participate in trainings related to UserZoom if you are new to the tool.

What problems is the product solving and how is that benefiting you?
Usability problems. As mentioned before, the platform is user-friendly, helping me conduct different study types, from surveys to task-based, think-out load studies.

Ashawnna S.
Star Rating: 5

What do you like best about the product?
I love the training that are available. I am new to UX and they have been very helpful.

What do you dislike about the product?
I don't have any dislikes. still new to UserZoom.

What problems is the product solving and how is that benefiting you?
We've been trying to find how people navigate our website, so we do this by click test and usability testing.

Jaime A.
Star Rating: 4.5

What do you like best about the product?
My team can quickly and easily do all kind of research (surveys, task based, think out loud, ...). In just one year we have doubled the number of tests that affect all the step in our customer journey. Perfect combined with a CRO team focused in ab testing.

What do you dislike about the product?
At the moment we haven't any complaints. Perhaps it's difficult to reach some very specific profiles in the screening, and takes time. The interface is very simple and constantly adding new features.

Recommendations to others considering the product:
I strongly recommend Userzoom to implement your research in an agile environment.

What problems is the product solving and how is that benefiting you?
Have best insights to launch a service in time and with a good CX, in an agile world where you need to be fast. We now provide to the rest of the company great value.

Tom d.
Star Rating: 4

What do you like best about the product?
Userzoom gives our team direct access to a range of research options. Teams can use Userzoom independently and you have quick insight and answers to your questions.

What do you dislike about the product?
The report-out is on demand level and therefore quite a bit of manual work. This could be even easier!

Recommendations to others considering the product:
If you're looking for an all-in-one solution and if you value customer feedback, Userzoom is a great tool to help you achieve this goal.

What problems is the product solving and how is that benefiting you?
-Quick feedback on your question. -Simple survey or complex prototype makes little difference. You can test anything with a URL. -The moderated experience and usability is great and looks professional. Both for customers and users. -Using Intellizoom customer panel gives us direct access to our users. This is super valuable.

Verified User in Design
Star Rating: 4

What do you like best about the product?
UserZoom offers a lot of testing options for user experience professionals, moderated, non-moderated, surveys, and more. Getting access to users is one of the hardest parts of my job. UserZoom takes care of that for me, allowing us to find a specific type of demographic. But it does not stop there, I also work on a lot of internal tools, and UserZoom allows us to create tests and send internal links as well.

What do you dislike about the product?
If you are new to this type of software, buckle up. There is a large learning curve and once something is live, there is a lot that can have gone wrong. And once you pay an honorarium for participation, it's gone. You just need to know what you are getting into. Also, as is the issue with a lot of these platforms, you are getting people who do tests a lot, so it is a little less random that walking out into the streets (in their defense, there is no way around that)

What problems is the product solving and how is that benefiting you?
Access to users, plain and simple. To get the feedback on products without UsserZoom we would need to put posts out on LinkedIn, email existing users, and hope people reply. By having our study in the midst of thousands of others, it finds the right people, and it finds people who are already sitting down, willing to take the time for the tests.

Chris R.
Star Rating: 3.5

What do you like best about the product?
I love the response times in the UK market. The canned questions and the ability to structure what participants see and at what stage is crucial to eliminating bias. The different and mix methods approach is one I used the most and was hugely beneficial to getting insights into attitudes and behaviours.

What do you dislike about the product?
I didn't like the fact that I couldn't get a full export of the data and had to export per question and map to the user response. This was particularly difficult to analyse at high level but more infuriating when you are asking for written responses remote usability question. I also don't like the time it takes to get responses from Germany, usually around 5 days to get 100 responses to a relatively open screener.

What problems is the product solving and how is that benefiting you?
Huge gap in knowledge in the business about thoughts and attitudes of users. It adds a voice to customer feedback that we observed in user behaviour through other tools. It's an essential data point to user researchers and designers alike.

Verified User in Computer Software
Star Rating: 3

What do you like best about the product?
User Zoom has a lot of different kinds of tools available--from click tests to card sorting to unmoderated usability tests to moderated tests/calls--which makes it a great tool, especially if you or your team can only invest in one.

What do you dislike about the product?
A lot of little things make the tool clunky to use at times. For instance, you only get recordings of completed tests, whereas incompletes/abandons might yield some of the best results for when/why users get frustrated. I'd also caution that UZ's panel might be expensive if you're in a nice B2B business, whereas I think you could get much better mileage out of that in a B2C environment. Also, the unmoderated test setup is just a bit more cumbersome than other vendors.

What problems is the product solving and how is that benefiting you?
As I said above, it's been a good all-in-one research tool, so it's helped us get insights. But for the reasons mentioned above, those haven't necessarily come as quickly as we would've liked.

Verified User in Financial Services
Star Rating: 3

What do you like best about the product?
UserZoom offers many discovery and evaluative research capabilities from open-ended interviews to surveys, card sorts, task completion, etc. I also love the video clip capability, as you can easily snip, title and put clips together. Also, it does a great job of protecting participants' privacy.

What do you dislike about the product?
Several of the great features above do not work well, and especially for a professional audience. For example, UserZoom requires all participants to be on Google Chrome browser and install a specific plug-in. Many of my participants work in financial services and cannot install random things on their laptop. Regarding privacy, given that professional audiences are already hard to recruit, if any of them cancel a session, the email alerting the research moderator of the cancellation has no info on who cancelled for which time, so I need to log in and scroll through the somewhat small scheduling page to see who cancelled. Also, since it doesn't save any user data, I have no way of following up and asking if they would be avaliable at any other time. The video clip capability is valuable but also seems to have a lot of bugs. The title max character limit is very short, and the past several times when I merged multiple clips together into one, the video and audio were not synced, which was not helpful for sharing out to my stakeholders. So a lot of room for improvement.

What problems is the product solving and how is that benefiting you?
Discovery of end users' needs, usability testing.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
I have a dedicated support team that answers my questions quickly without making me feel like I should have known what I was doing. They offer a lot more features than some others we looked at, so with a single tool we can get everything we need.

What do you dislike about the product?
There are times that I wish it has small things like being able to message testers from a list I provided to offer tech support. I hear it's coming soon! It's also got a bit of a learning curve, and for a UX designer like myself, we just think we can pick things up and go ;)

What problems is the product solving and how is that benefiting you?
Before UserZoom, we didn't have a way to get quick insights from our customers. We relied on internal stakeholder opinion and sub-par tools that only told half the story. Just yesterday I set up a test before l logged off for the day. This morning, I woke up to all the insights I needed to continue my project.

Verified User in Logistics and Supply Chain
Star Rating: 5

What do you like best about the product?
UserZoom is easy to use with helpful tutorial videos in the UserZoom Academy and a mostly intuitive interface. There are a variety of study and question types available with a decent amount of flexibility when it comes to study design. Results are visualized in helpful graphs with some flexibility to change how the data is presented. The Intellizoom panel is super handy for when we need quick data collection. The account representatives are helpful and communicate in a timely fashion. After over a year of using UserZoom, I feel confident recommending it to others for data collection.

What do you dislike about the product?
Complex study designs are trickier due to limitations of the Study Builder. For example, images and options in a question can not be randomized to be presented in the same order and sometimes the Sets/Groups feature isn't granular enough. Sometimes, data in Results doesn't fully align with data downloaded in the form of an Excel sheet. Applying too many filters seems to slow down the loading of graphs in Results. Also, unlike Qualtrics, there are no dashboarding capabilities or statistics.

What problems is the product solving and how is that benefiting you?
We have run many studies using UserZoom with a variety of methods, from usability tests to card sorts and tree jack tests. We use the insights from our studies to improve our application designs and make content more user-friendly and accessible. The results graphs allow for easy customization and are easy to download to include in presentations.

Verified User in Insurance
Star Rating: 3.5

What do you like best about the product?
Keeps all our research cataloged together in one place. When it works, it's a great tool.

What do you dislike about the product?
A lot of tech issues - funny how grainy the video is but I'm on calls with some of these people and their zoom/GTm is clear as day. Is UZ require too much bandwidth? The workaround (find the cog icon, select audio, then select this thing, then that thing, then enter your #) is really hard for almost every participant to figure out. Whereas we wish we could just It's also impossible for notetakers to listen in via mobile - they MUST login on a computer first, and THEN have the system call you instead of just dialing in. Also when taking notes you can't go back and edit them. The transcription is nice but, it's not LIVE only see it after the recroding. You can't see the notes when you're debriefing (after the participant hangs up).

What problems is the product solving and how is that benefiting you?
Where members are confused. A lot of unarticulated needs. Clips that i can share with management. Some usability preference things (hard to do w right context sometimes)

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I like that UZ is a full suite of services, especially that they offer a research partner on their end to help you craft your research and use UZ to the fullest.

What do you dislike about the product?
Some of the UI and features within each type of study could be designed better and more conveniently. For example, after watching a video of an unmoderated test, there's no quick way to exclude that participant from the study. Or, after watching the video, there's no way to override the task success or failure for that participant. Some participants hit success but when I watch the video they actually failed the task.

Recommendations to others considering the product:
I really like the people at UserZoom. I'm mostly using the service but the people make a difference.

What problems is the product solving and how is that benefiting you?
So far I've done unmoderated usability tests, targeted moderated interviews with a prototype, and some internal surveys. The quality of recruitment for the moderated interviews was excellent. The participants for the unmoderated tests were hit or miss. I'm using only about half of the participants.

Verified User in Publishing
Star Rating: 4.5

What do you like best about the product?
Some of UserZoom's best features include the ability to screen record, streamlined access to request participants to share their screen, link sharing, and the ability to allow your colleagues to observe or note take the session behind the scenes. Once you finish a recorded session with your participant, UserZoom automatically saves it for you to download an Mp4 video for later reference. UserZoom also allows you to complete scheduling with participants right in the platform. You can add in your calendar availability and send out a booking link directly to participants.

What do you dislike about the product?
There are some quirks in the layout and navigation of project settings. For example, I can't personally edit the intro screen that participants see first when prompted to select a calendar time. I also took some time to realize that the screen share and link share button only pops up once you've hit screen-record. It would be helpful if those were always visible but just greyed out so you know the feature is there.

What problems is the product solving and how is that benefiting you?
I am solving usability research problems with UserZoom. As a user experience researcher, conducting remote interview sessions is critical to doing my job well. UserZoom provides a tool to do that in a mostly seamless and effective manner.

Jim C.
Star Rating: 4.5

What do you like best about the product?
I am a big fan. Easy to use platform, access to colleagues' work, research panel.

What do you dislike about the product?
Dislike is a strong word, but just to point out the areas of improvement: The introduction of B2B panel is a great move, but the quality of respondents can be questionable. Also, the research summary/analysis view can add more flexibility such that the results can be diced and sliced. Currently, I copy/paste the data manually into an excel sheet for data analysis.

Recommendations to others considering the product:
It is one of the must-use tools for UX designers, marketers, and research analysts.

What problems is the product solving and how is that benefiting you?
Gaining design and user insights on prototypes. Gathering market insights supporting design decisions.

Cristian F.
Star Rating: 4

What do you like best about the product?
We mostly use it for mobile testing and we like the flexibility to organize the sessions and the great compatibility with prototypes. The feature to send link directly to the user is great.

What do you dislike about the product?
Sometimes we experience problems with sound and it's very difficult to acomplish the test. Setting up a project is quite difficult as well and not very intuitive.

Recommendations to others considering the product:
I really recommend UZ to any UX Team; it's a great user testing platform with some room for improvements.

What problems is the product solving and how is that benefiting you?
User zoom has allowed us to continue with our user testing routines during the lockdown. Our UX team is more productive than before.

Dave T.
Star Rating: 5

What do you like best about the product?
The fact that UserZoom offers an 'all-in-one' solution to conduct various quantitative and qualitative UXR projects. UserZoom is also a DIY solution that allows users greater control over their projects as opposed to other providers that are better suited for outsourcing.

What do you dislike about the product?
The limitations on upfront sample control is probably the biggest downside. There are limited filters that can be used and screeners NEED to be used in its place.

Recommendations to others considering the product:
One of the key account holders should ideally have a strong research background and/or familiarity with other tools used for market/UX research such as SurveyGizmo, Qualtrics, Zoom, etc.

What problems is the product solving and how is that benefiting you?
We have done everything from usability and navigation testing, user discovery, message testing, how well certain 'offline' items resonate with consumers. Being able to get feedback from our target audiences has been great in maturing our HCD aspirations.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I have only been using UserZoom for nine months, and I am amazed at the data I can pull. From quick AB tests to interactive unmoderated tests where I can watch the test takers' actions on our website or prototype, I have even uncovered some user habits that I had been taking for granted.

What do you dislike about the product?
Only one little style on the Card Sort set-up I would call out. The Add Catagories is a Blue button, as is Save, but the Add Items button is below the form and is white with a black outline.

What problems is the product solving and how is that benefiting you?
I work on a UX tea, and we run some AB tests manually. Having this tool measures users' activities pre-launching of pages. We also use it for developer prototypes. I am currently working on a Card Sort test for a Menu.

Verified User in Broadcast Media
Star Rating: 5

What do you like best about the product?
I've been using Userzoom for more than a year, and I love the tool. The tool makes research easy, seemless, and fast. I've used it for user interviews, surveys, unmoderated studies, and more.

What do you dislike about the product?
There are some things that need to be improved such as when conducting mobile user interviews the app is very glitchy causing the participant to lose audio, screen to freeze, things like that but I know they are working to improve that experience.

What problems is the product solving and how is that benefiting you?
A key problem that Userzoom solves is with it's Zoom recording capability. There's no other tool that has a feature that let's you run an IDI and let other team members watch at the same time without the participant knowing who is observing the interview. The process is super seamless with external participants.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I love how easy it is to access results and see how effective my screeners are. It was also helpful that the platform does not limit the number of studies you do in a year but limits how many active studies you have currently. This makes it a bit less stressful to pilot studies.

What do you dislike about the product?
I wish there are more flexible in terms of the number of screener questions I can have. I also wish that the beginning of the questionnaire can be recorded so I can collect dialogue data instead of just pure textual.

What problems is the product solving and how is that benefiting you?
It makes collecting data much easier than other platforms with a very usable and streamlined interface. It helps me collect data to answer research questions. I will be continuing to use it from now on.

Verified User in Utilities
Star Rating: 5

What do you like best about the product?
The UserZoom team is highly supportive of our organization's goals and very helpful! The studies field quickly and work well with our prototypes. It would be challenging to find a better support team or a product that has improved our research more than UserZoom!

What do you dislike about the product?
There are very few downsides. I think it would be helpful if there was a feature for grouping studies into folders. Occasionally I have issues with the screenshot size during click tests, but these issues are easily resolved.

Recommendations to others considering the product:
I would highly recommend it!

What problems is the product solving and how is that benefiting you?
UserZoom is helping us get better insights on our customers before we develop something that isn't what customers need. It has also allowed us to increase our team's maturity and gain credibility as a team.

Verified User in Research
Star Rating: 1

What do you like best about the product?
- The one feature UZ has over all other UX Research platforms is hiding observers, by providing unique links based on users' role. That said, two co-moderators using the same link cannot see each other on camera, which was strange. We often do 2:1 studies, so this wasn't comfortable for our people doing research. - Onboarding with their research team advising us was helpful. - Their baseline customer service people are friendly and as helpful as possible within their limited ability to help, so shout out to that team.

What do you dislike about the product?
TEAM/SERVICE - Onboarding was frustrating  (we had to ask for a sales rep to be removed from contact about the account due to friction with them, even as we were signing documents). As for offboarding, no one attempted to reach out about extending our contract, so we did not appear to be a significant account to them. - Their terms of service were misleading -- it was very disappointing and a huge hassle for our strapped team. The contract stated we have six months to request a full export of our content. Our AM pushed back that it wasn't a good use of their team's time, so they came up with a workaround that would require our team to do multiple steps to get back into the account and manually download it all ourselves. - Additionally, this self-service exporting solution didn't go smoothly -- I was blocked by technical difficulties, causing stress during the limited time we had to reaccess our account and downloaded all data. PRODUCT - We regularly encountered usability issues with tests (had to rewatch unmoderated sessions to ensure participants actually did correctly complete tasks) and reading / exporting data in a useful way. - When three professional researchers joined our team, they all requested unanimously we switch to Usertesting. That says a lot, they were thrilled when we finally left UZ.

What problems is the product solving and how is that benefiting you?
User Research - we needed a platform that unlocked unmoderated studies. It did allow that, but not with the usability we require with mostly a non-professional research team.

Judit C.
Star Rating: 4.5

What do you like best about the product?
Userzoom offers a wide variety of test. It's very flexible and allows you work with your own users.

What do you dislike about the product?
Even it's one of the most advanced tools on conditions and logic for surveys, it still needs some more advance features to fulfill all needs.

Recommendations to others considering the product:
UserZoom is one of the most flexible tools in the market for User Research. Specially useful for big companies.

What problems is the product solving and how is that benefiting you?
We are using it to perform all kind of user research. It allows us to improve our products and gather real feedback from users.

Verified User in Financial Services
Star Rating: 3

What do you like best about the product?
-Easy to recruit participants quickly -Can combine different kinds of research (open or closed card sort, navigation tasks, questionnaire) -Can share study test link with coworkers who don't have a UZ account to review

What do you dislike about the product?
-Can only run 3 studies at a time -Questionnaire lacks basic functionalities of competitors (skip logic is the worst part; copying/moving questions is also tedious) -Questionnaire UX is confusing and clunky (navigation is confusing) -Unclear why participant recruitment is low sometimes (feedback on screening criteria would be helpful) -Not easy to share UZ data with coworkers without an account

What problems is the product solving and how is that benefiting you?
-Need to conduct fast research when exploring a new topic and don't have time for a more intensive survey or moderated qualitative research -Usability testing and rapid feedback on mocks

Philip B.
Star Rating: 5

What do you like best about the product?
UserZoom provides a full suite of quantitative and qualitative research methods and lets our team discover more insights faster and more efficiently

What do you dislike about the product?
With our current plan, we can only conduct 1 study at a time.

Recommendations to others considering the product:
If you are looking for a full suite of research methods and tools, you can find it with UserZoom

What problems is the product solving and how is that benefiting you?
We are solving and discovering true user intent and behavior by utilizing the UserZoom suite of methods and tools. UserZoom has been a true game-changer in how we conduct UX research

Verified User in Consumer Services
Star Rating: 5

What do you like best about the product?
How easy and fast it is to get relevent results. I also love that I can export results into PowerPoint, excel, and word docs.I also LOVE that I can add as many people as I want to my acccount

What do you dislike about the product?
That I cannot rate users or exclude users from future surveys. We get a lot of keyboard smashers and get told by UserZoom to make our screeners better. I am a user researcher, our screeners are not the issue here.

Recommendations to others considering the product:
Let me rate users! Also a queue for testing would be awesome.

What problems is the product solving and how is that benefiting you?
A lot of usability issues get solved using UserZoom. Things like understanding why someone is clicking somewhere or wanting something. A log of little things that we wouldn't have normally thought of,

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
The UI is very intuitive and easy to understand

What do you dislike about the product?
The reporting function is very limited, and requires a lot of manual work to conduct meaningful analysis

What problems is the product solving and how is that benefiting you?
User interviews

Verified User in Computer Hardware
Star Rating: 3

What do you like best about the product?
The platform itself is pretty awesome. It's easy to use (minus the annoyances that come with the media library).

What do you dislike about the product?
My company paid for access to Asian GEOs and basically we have access to Australia. We needed access to actual Asian demographics. We have tried to utilize the help of UZ for conducting surveys in Singapore and The Philippines and after having the surveys open for over 2 days and getting less than 50 participants, we gave up. Thankfully we have access to UserTesting and we can use that for our Asian demographics.

What problems is the product solving and how is that benefiting you?
We have been using UZ for a lot of different segments of our business. It has been a useful tool.

Verified User in Design
Star Rating: 5

What do you like best about the product?
The multiple ways Userzoom offers to test everything, perfectly compatible with many platforms.

What do you dislike about the product?
Repetitive tasks while building a study, its the same effort building from scratch or duplicating a study.

What problems is the product solving and how is that benefiting you?
I need to make interfaces for 2 weeks sprints of development, Userzoom is the fastest way to accomplish this timings.

Felipe H.
Star Rating: 4.5

What do you like best about the product?
The flexibility of the design researchs you can use and the number of metrics you can retrieve

What do you dislike about the product?
When testing apps in phones, it gets a little unpredictible how the end user is going to see your prototypes. Also, UZ Tab may interfere in the way the user sees the prototype

Recommendations to others considering the product:
Always do a pre-test with a subset of users (not you or your team) so you can anticipate trouble you may find during the real test.

What problems is the product solving and how is that benefiting you?
We have done surveys, usability tests on web, and usability test on the phone without moderator and mostly without think aloud (quantitative tests mainly). In one study we collected the videos of the participants' interactions.

Verified User in Internet
Star Rating: 4

What do you like best about the product?
Powerful configuration capabilities -- randomization, task groups, lots of task/question types, user segments. and more

What do you dislike about the product?
Recruiting is slower than other services I've used. This is intentional, to try to get a broad sample of users (morning, afternoon, evening) and avoid just getting people who are test taking all the time. But it can be very frustrating to see a small study of 5-10 users take so long to fill. Also the powerful features available mean there are lots of choices, which has its downside, especially if you're trying to get the tool broadly adopted. Also a pain to compare data between tests.

What problems is the product solving and how is that benefiting you?
Larger sample sizes possible. Remote usability tests, some surveys.

Anastasiya Z.
Star Rating: 3.5

What do you like best about the product?
That it offers a lot of capability: surveys, user interviews (moderated/unmoderated), video recording, ability to create a lot of user research methodologies

What do you dislike about the product?
It's cumbersome and not user-friendly to use.

Recommendations to others considering the product:
I would look for solutions that are more user-friendly and easy to use, especially if you're a first-time user and new to it.

What problems is the product solving and how is that benefiting you?
It allows me to conduct user research using various methodologies, but using them can be cumbersome.

Katie D.
Star Rating: 5

What do you like best about the product?
I'm able to get usability research completed in days. One of the biggest hurdles for me in the past has been the ability to deliver timely designs, but still make time for research. Because I can launch a test and get results so fast, this research has become a seamless part of my process.

What do you dislike about the product?
There are some bugs that make it really difficult to test images. They don't have a bulk image upload option, so when I do card sorts of images it can take up to an hour to upload 40 images. (Overall I think their image upload tool needs a serious overhaul).

Recommendations to others considering the product:
Complete the training in UserZoom academy. There are some powerful features I see other users miss out on because they haven't done the training. They also have great tips on how to make UserZoom a seamless part of the journey.

What problems is the product solving and how is that benefiting you?
UserZoom allows me to perform research as part of an agile team. It means I am able to deliver a user optimized design before Dev works on it. I am also able to continually benchmark and test our website to see where the biggest opportunities for improvement are.

Erin M. G.
Star Rating: 5

What do you like best about the product?
I appreciate the nearly limitless options for testing, from card sorts to advanced usability. Being able to create highly customized testing and not have to stick to an out-of-the-box platform is ingenious. And being able to go back and edit ad nauseum is useful when we change our minds, which happens a lot!

What do you dislike about the product?
I wish the platform alerted you when you make circling back on itself questions or tasks that go nowhere. Sometimes a hint or suggestion of the next logical step or a workflow layout would be helpful. I don't have anything negative to say as this tool has it all. You help us make relevant and intelligent decisions for our websites. There is a missing element for when you have media attached to a question, there is no text alerting the test taker to close out the media, they have to fumble around for the red X.

Recommendations to others considering the product:
Amazing tool if you company or corporation is able to purchase, it's definitely worth the cost.

What problems is the product solving and how is that benefiting you?
We solve primarily for: 1. Website traffic patterns 2. CTA and other hyperlink paths 3. Visual layouts 4. Accessibility mandates 5. Style modifications 6. And other ease of use cases.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
As the title suggests, what stage of design you're in, you can get results from Userzoom super fast. From user research, content design, branding, anything really.

What do you dislike about the product?
I've steered away from TOL prototyping testing as that is a big time drain, but userzoom (Caroline) has been super helpful in developing better techniques using the tools available to get the same insights

What problems is the product solving and how is that benefiting you?
We solve lots of problems across all aspects of design. The key benefits is being able to come up with and complete a test in an hour and present it back to stakeholders to help validate (or invalidate) design assumptions

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I tried other platforms, but Userzoom provided the most robust tool set while also maintaining flexibility. I often use the platform to create new ways to gather insights.

What do you dislike about the product?
There are a few instances where I have to download the data to Excel to complete more intricate calculations. The report building feature is very basic, but I believe this is something they are working to improve.

What problems is the product solving and how is that benefiting you?
I use UserZoom often to get quick-turn answers on design decisions to guide product design. I enjoy using UserZoom for more in-depth research with more specialized recruits and broader topic areas and early concept ideas.

Verified User in Design
Star Rating: 4.5

What do you like best about the product?
All the different types of unmoderated testing are brilliant. Card sorting and click tests have sped up our learnings a lot.

What do you dislike about the product?
Screener logic is clunky, and A/B testing within unmoderated studies is quite limited and hard to manage. Videos/clips sharing could be improved, as well as written data exporting.

What problems is the product solving and how is that benefiting you?
The unmoderated test functionalities have helped our design team be leaner as well as being able to get insights a lot more often. We used to rely on moderated research only, which was expensive and time-consuming, and as a result we tried to cram too much into each session.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Userzoom provides a lot of flexibility in questions, conditions, segments, filtering etc. The training and support provided by the Userzoom team is always quick and helpful.

What do you dislike about the product?
The user facing surveys could look more attractive. Being able to filter in the dashboard is great, but sometimes limited. I'd love to see the interface improved and the look of the output slides/dasboards

What problems is the product solving and how is that benefiting you?
I use UserZoom mostly for surveys. For complex surveys I find it better than other solutions. The UserZoom dashboards allow me to get quick insights in real time and do some analysis right there in the dashboard.

Austin R.
Star Rating: 2.5

What do you like best about the product?
I like that you have a pool of participants that we can easily recruit and will provide quality feedbacl

What do you dislike about the product?
I don't like how difficult it is for members of our own pool to learn the ui and process of completing an unmoderated user test.

What problems is the product solving and how is that benefiting you?
I'm A/B testing a new design with a current testing navigation improvements for newer users.

Verified User in Telecommunications
Star Rating: 3

What do you like best about the product?
The panels offer quick responses, and the interface allows for simple setup of surveys. The output for basic quant data is quick and easy, and the question logics are easy to set-up.

What do you dislike about the product?
Panels often yield low effort and low quality responses, and quality control measures aren't sufficient. The data output beyond basic quant doesn't look great, and it isn't easy to drill down into data.

What problems is the product solving and how is that benefiting you?
We are using this to perform discovery research, user testing, concept testing and click testing for UX purposes. We use it primarily for rapid research or to validate basic assumptions

Verified User in Banking
Star Rating: 5

What do you like best about the product?
The interface is intuitive, and it's easy to identify ways of collaborating with teammates and their studies. It helps to copy elements from one study to another.

What do you dislike about the product?
I sometimes get mixed up about where to make a study go live, or where to look to tinker with certain settings for the study. They aren't always where I think they will be.

Recommendations to others considering the product:
None.

What problems is the product solving and how is that benefiting you?
I love being able to look at projects across the entire portfolio and see how other researchers are approaching similar problems. Businesses are seeing the benefit of our UZ studies.

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
UserZoom has so many capabilities to capture all sorts of user feedback. The studies are customizable, and the level of insight you can get is impressive. UZ does a good job at visualizing data while giving you lots of options to present your studies.

What do you dislike about the product?
There is a limit to the level of customization you can achieve, and it can become frustrating when you know exactly how you'd like to set up your study but are unable to accomplish that because of a restriction. However, the UZ support team is very knowledgeable. They've helped me a lot in the past.

What problems is the product solving and how is that benefiting you?
UserZoom helps me achieve rapid user testing. My studies vary in length, breadth and style, but I know I can achieve good results because of my positive experience with UZ.

Verified User in Banking
Star Rating: 4.5

What do you like best about the product?
a. UX Academy b. The platform is very user-friendly, enabling anyone to design studies and gather customer feedback quickly. c. Variety of research methods, ability to use logic and conditioning, and access to a large panel.

What do you dislike about the product?
Not able to derive statistics related to team's performance. There has been an increase in the number of participants who game the study instead of giving genuine feedback and we can't do much about it. Lack of sentiment analysis.

What problems is the product solving and how is that benefiting you?
To understand customers' behavior and sentiment towards different features in the online and mobile banking app. We have been able to gather quick feedback and provide valuable insights to our product teams. We have also been able to democratize user research across the organization as it is easy to use.