Cheryl H.
Star Rating: 4.5

What do you like best about the product?
QM is the Ferrari of digital analytics, complete with top notch staff who take time to understand your business to help you extract value. Although it's undoubtedly suited for Retailers with a conversion moment, publishers and subscription services and other industries can find value in usage tracking, investigative error detection, A/B design testing and compliance monitoring. There is nothing we haven't been able to build metrics for by way of designing 'events' to fire on design feature appearances or moments of interaction, and using advanced and detailed logic in Beta Dashboards to build customized numerators and denominators in highly specialized metrics based off of those events. Compared to other competitors, the logic and granularity of the things we are able to monitor and track is incomparable because of the level of customization the QM team can devote, their dedicated approach to understanding your business, and the logic available to track things on an individual, session, or page hit basis. I love the Visible app - being able to quickly see heatmaps and scroll depths from your site itself, and being able to see detailed journeys and funnels that you can customize not just based on URL visitation but any interaction moment you choose, including presence of error messages for example. Did I mention already that the QM staff are unparalleled? Cam in particular has been a wonderful proactive and invaluable asset in his knowledge of our company in designing the events we need to track new design features, and we appreciate proactive error and design suggestion improvements from Lake.

What do you dislike about the product?
For those that rely on digital analytics vendors for customer tracking and reporting purposes, I would like to see a Googlesheets integration so dashboards can be downloaded and deliverables built from them. For others, the dashboards and historical charted metrics are enough. QM permits analytics from a visitor, session or page hit basis but is based on a session model (where a session is a visit to your site, and times out after 30 mins of inactivity) which gives great frequency indications, but their upcoming work to make the visitor metrics more front and center will be welcome to our needs. I am also very excited about sequential eventing: being able to design metrics around not just those who did A, B and C, but those who did A followed by B followed by C which will be extremely helpful in getting us monitor and design digital frictionless journeys. I would recommend a dedicated member of staff to get the most out of your contract with QM. The learning curve can be steep to get to the level of self sufficiency, but the climb is worth it - you can literally measure anything you want.

What problems is the product solving and how is that benefiting you?
- Compliance Monitoring - Error Detection: we are able to see moments of frustration in Replays and see what on the page may be causing it - Design Improvement: we are able to compare before and after design changes, and monitor A/B tests to qualtify improvements - Customer Segment Behavior tracking: We are able to track key detailed customer behaviours and monitor key journeys to get early warning signs of waning interest - Seasonal customer behavior pattern tracking: We are able to track seasonal differences and plan ahead to counter them

douglas h.
Star Rating: 5

What do you like best about the product?
What I like best about Quantum Metric is the people. Among the ways I could describe how great they are, I'd like to highlight their problem solving skills. They're a "yes and" team. No matter the use case, the QM team develops solutions that deliver insights to the business.

What do you dislike about the product?
Among QM's opportunties, the tool could improve how it displays the interactions experience. The experience feels less exact or uniform than I'd want. But this is not a huge deal, because the same insights can be recieved through a different method.

What problems is the product solving and how is that benefiting you?
Quantum Metric delivers insights that allows the business to quantify how the the web expereience impacts sales. These insights allow the business to find the biggest frictions in the funnel and prioritize. It allows the business to conduct pre/post analysis on changes made to the site. It allows the business to understand and compare shopper segments. It provides the business concrete examples of sessions for troubleshooting. QM delviers insights on pricing, copy, conversion, cart size, session time, and SO MUCH more.

Julian S.
Star Rating: 4.5

What do you like best about the product?
Product - The session replay and event capture helps us easily identify friction in the user's experience. By default, QM captures almost everything happening in the DOM and has pre-built events to identify user issues, meaning we don't have to test, retest, and hope to replicate a user issue. QM has helped us improve conversion rates on marketing LPs. QM allowed us to pinpoint specific customer login issues coming in through the call center when other analytics tools could only point us in a general problem area. Support - We meet monthly with a three-person team from QM...our CSM, a product lead who helps us create reports and configure events, and our engineering lead who helps with some of the more technical issues. When we had internal barriers to ingesting clickstream data, our QM team went above and beyond to find a workaround. Our onboarding engineer helped us implement and configure QM very quickly and really helped smooth the learning curve. This isn't like many tools that leave you to wander online forums and tech docs looking for answers, though they do have a great online learning center and user community.

What do you dislike about the product?
No major compaints about the session replay portion of the tool but the out-of-the-box reports can be sparse at times and we initially had issues with some of QM's custom reporting interface. You could only combine certain dimensions and metrics and the custom reporting interface crashed a lot. We gave QM feedback about our inital pain points and they responded by fixing certain features and adding many more. The reporting portion still has a ways to go, but I was impressed by how the engineering team really engaged with our feedback and has fixed a number of user pain points.

What problems is the product solving and how is that benefiting you?
QM has helped us identify and fix technical issues leading to funnel abandonment, improving our overall conversion rates. It also helps our creative teams see which messages users respond to and how they use our site.

Pritha A.
Star Rating: 4.5

What do you like best about the product?
accurate view on what the customer experienced. Very easy search events. 1 year ' s data log. Any console js error will be captured. All the error events created are super helpful and more tracking events. We get instant help from the team on any clarifications. Especially @cameron couch - Appreciate all his help.

What do you dislike about the product?
very few functionalities are slightly not do-able by new bees and it should be explinaed to them on how to build dashboards. one view for the visual metrics where we can apply a filter and see the drop off point, grab session ids for triage, journey/funnel detials and how it got converted.

What problems is the product solving and how is that benefiting you?
data that doesnt exist after 14 days are effectively triaged using qm by our whole team. customer escalation and legal issues are being triaged using qm (even if its over a month) drop point details. journey funnel.

Constantina V.
Star Rating: 5

What do you like best about the product?
Quantum Metric is a very powerful tool that takes the guesswork out of understanding the customer experience. It allows us to actually see what the customer experienced when looking into an issue, and also allows us to identify optimization opportunities.

What do you dislike about the product?
Areas for improvement is that it is not available in all of our customer flows and the PII blocking could get better so that we're only blocking words that are relevant to PII and not field descriptions or anything else that would allow us to understand the experience.

What problems is the product solving and how is that benefiting you?
QM helps us differentiate between a defect, user error and optimization opportunities. We use replays to understand the customer journey and also use heat maps to understand where improvements can be made or where there is room for making the journey more straight forward for the end user.

Danielle W.
Star Rating: 5

What do you like best about the product?
I believe the replays are the most usefull part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate!

What do you dislike about the product?
I think the thing that I dislike the most is that the opportunities assume too much. Although they are good directionally, they are overinflated in the $$ we will gain by "fixing" this issue. I find myself constantly having to remind the people who access those opportunities that they need to take them as directional only. I wish they would be a little more accurate in the $$ associated with them.

What problems is the product solving and how is that benefiting you?
QM us helping guide us in making better business decisions. Its also helping to be there and confirm that we have made the right updates to our user experience.

Verified User in Automotive
Star Rating: 3.5

What do you like best about the product?
The QM team we work with is really helpful and nice. They are responsive and attentive. The tool is alright compared to other tools like it. I like replaying sessions, but all the masking and the lack of filtering abilities makes it very limited in its use.

What do you dislike about the product?
The filters could really use some work. Between the UI and how limited they are, makes it really annoying to use the tool. I have had to talk to the team to do things for me. Also, they're coming out with updates (v2 and v3) that seem pointless when thikning about the other limitations the software has. It seems like higherups are just pushing for shiny new features without caring about it actually working?

What problems is the product solving and how is that benefiting you?
Not much yet. We found some API calls that were timing out? But we haven't made any changes about it. the other analytics tools we have are a lot more intergrated and reliable than QM is at the moment.

Verified User in Insurance
Star Rating: 3.5

What do you like best about the product?
I love that you can easily watch and search user sessions to understand intents better. It's always good tool to be able to see how your customer actively interacts with your product.

What do you dislike about the product?
I would love to see more insights automatically reported or brought, and this may be our underutilization of the tool. But I want QM to notify me of anomolies in customer behavor. If we excpect the customer to take a certain path then report when they are diverting frequently. Also if alerts increase for customers or errors. When behaviors chnage (rage clicks), I would like to see those ingiths automatically sent to stakeholders to investigate

What problems is the product solving and how is that benefiting you?
Understanding customer bahviors. I want to know if there are friction points on their journey/paths/flows and more information on thsoe friction points. Such as where are they dropping off and where they are expecting to go / click.

Alyse K.
Star Rating: 5

What do you like best about the product?
I enjoy how dilligent the customer support is week over week in finding insights and letting us know the best-in-class recommendations for our business. This type of care is rare!

What do you dislike about the product?
I think there is an increased amount of competition for Quantum-like platforms out there. I think some of the features that are extra payments should start being included in packages.

What problems is the product solving and how is that benefiting you?
We rely on Quantum metric for all of our customer feedback with the integration with Medallia. Without the replays, we would be blindly chasing bugs and other issues the customer is facing.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
Quantum Metric stands out amongst its competitors due to the incredible white glove service they provide their customers. They are always available to assist with anything you might need - everything from configuration requests, to complex platform questions, to just giving a second eye on something you might be working on.

What do you dislike about the product?
It is quite a robust and powerful platform and can sometimes be challenging to learn - but the team does a great job teaching clients the ins and outs of the platform.

What problems is the product solving and how is that benefiting you?
I plan to use Quantum Metric to understand user behavior and the user journey in the Xfinity Assistant tool (the team is in the final stages of implementing the QM tag in XA).

kathleen h.
Star Rating: 5

What do you like best about the product?
QM allows me to understand friction points within the customer experience. I can real-time understand how consumers are interacting with our site, and leverage this information in order to drive optimizations that improve our sales funnel perfomance.

What do you dislike about the product?
Largely user error- I sometimes struggle with how to query certain searches in order to populate results.

What problems is the product solving and how is that benefiting you?
QM is helping me understand when fallout occurs WHY it is happening. Session replays allow me to see the CX and then identify areas by which we can improve.

Verified User in Health, Wellness and Fitness
Star Rating: 5

What do you like best about the product?
Quantum has been a game changer for our business insights and analytics, not only is their platform easy to use and intuitive but their customer success team is a great partner and consistenly is advising us on findings and engaging our team.

What do you dislike about the product?
The only downside is that it takes commitment and resources to ensure you are getting the most out of the platform, you need champions from business, analytics and IT but with those champions, this platform is a great addition to your tech stack.

What problems is the product solving and how is that benefiting you?
Quantum allows us to easily monitor our digital channels, finding pain points and opportunities to continuously improve our customer journey. Every change we've made has added value.

Alex P.
Star Rating: 4

What do you like best about the product?
The session replays, and the ablity to segment them, are extremely helpful to quickly observe what issues customers are experiencing.

What do you dislike about the product?
I wish that the data would more closely resemble the data that we see within Google Analytics because we have team members that often try to compare the data.

What problems is the product solving and how is that benefiting you?
The error reporting is extremely helpful because it helps us to diagnose possible API issues that might go unnoticed without the platform. We can also quickly diagnose how many customers were impacted.

Taylor S.
Star Rating: 3.5

What do you like best about the product?
Quantum Metric really helps us to understand our customers better. For example, how they shop, areas of our website they like, areas they dislike, etc. All of these findings allow us to continue providing a world-class customer experience to everyone.

What do you dislike about the product?
There's a lot to learn. You can gather so much data, but knowing and understanding where to find the correct data for your business is essential. It takes time to learn, but once you do it's worth it.

What problems is the product solving and how is that benefiting you?
Quantum Metric is helping us to better understand our customers and how they use our website. Our product is not always the most fun to shop for or the easiest, and we are constantly looking for ways to improve the customer experience. QM helps make this process easier.

Verified User in Banking
Star Rating: 4.5

What do you like best about the product?
Error and friction points detection together with session replays. Excellent QM support and guidance!

What do you dislike about the product?
Needs a lot of configuration to adjust to a business case that is not eCommerce. It would be helpful if there was documentation explaining the values of errors esp. API errors with few examples because even if the values are different on each customer website , the users reading the documentation would be able to get a rough idea of what does it mean much better. Moreover, It becomes too technical to explain to non-technical /business people. Perhaps it would be good the definitions of errors to be more business friendly or UX friendly when someone reads them. Another suggestion would be to indicate if an error is exclusive to web or to mobile or to both. Finally , it would be nice if in Beta Labs we could have as many dimensions as we would like e.g more than two for a graph o a table.

What problems is the product solving and how is that benefiting you?
We can find out where we loose customers on their apllication flows and what was the reason behind.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
There are so many tools to help identify user flows, errors, and pain points. Also, our account managers and Analysts are super helpful. They go above and beyond to help our team.

What do you dislike about the product?
Waiting for new updates to come out so that I can use them to support my analysis. Although, it's very hard to find any dislikes about QM. I'm excited for what's to come in the next few months.

What problems is the product solving and how is that benefiting you?
Qm helps me better identify drop off rates, bounce rates, error messaging, rage clicks, click interaction, journey mapping, and overall performance in order to back up future business opportunities. Ultimately, helping me build the roadmap for my funnel.

Robin L.
Star Rating: 4

What do you like best about the product?
As a UX Lead, I appreciate how quickly I can watch sessions and then locate issues to deep dive into.

What do you dislike about the product?
I don't dislike anything. There is a large learning curve and I can't always stay up on the changes and new features.

What problems is the product solving and how is that benefiting you?
This is the only platform that I have to watch user sessions and see the interaction between the user and our various products.

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
The team is extremely responsive and helpful. The platform itself is useful for a whole range of teams internally, from marketing to CX to product and technology.

What do you dislike about the product?
The platform's UI has quite a few limitations, and often requires extra customization to get to the necessary data; it can be hard to gain adoption when the learning curve is so steep and the data isn't there.

What problems is the product solving and how is that benefiting you?
Quantum Metric is providing more visibility into the user experience than our other digital analytics platforms have; Session Replay in particular has been helpful when it comes to identifying the front-end customer impact of occasional tech incidents.

Kim M.
Star Rating: 5

What do you like best about the product?
Quantum Metric is an incredible tool for research and analyzing the user experience data from start to finish. First and foremost, the interface is incredibly user-friendly. We've been able to collaborate better with a variety of our stakeholders and they have also found it easy to navigate and use. The layout is intuitive and straightforward, allowing us to quickly access the data we need without any unnecessary complexity. The level of detail provided by the software is also truly impressive. It allowed me to dive deep into user behavior and preferences, providing valuable insights that I could use to improve the user experience of my projects. I was able to track everything from user flow and navigation to interaction points and time spent on pages/sections.

What do you dislike about the product?
While I generally find Quantum Metric to be an excellent tool for analyzing user experience data, there is one thing that I find a bit disappointing - the lack of testing capability. As someone who is constantly striving to improve the user experience, I believe that testing is a crucial component of the process. Being able to test different design elements and see how they impact user behavior is incredibly valuable. We do use Quantum to watch sessions back through integration efforts and this isn't really a big dislike it's more of a "this would be nice to have"

What problems is the product solving and how is that benefiting you?
Improving the user experience and identifying optimization points. Having the type of data and insights that we do has helped us evolve our product development to be not only continuous but human-centric.

Emir G.
Star Rating: 5

What do you like best about the product?
The intuitive and ever-changing design that allows for great uses.

What do you dislike about the product?
That I didn't learn about it sooner! In reality, there is nothing that I can say I dislike about Quantum.

What problems is the product solving and how is that benefiting you?
The biggest problem that Quantum helps us at BMO solve would be user-experience related issues.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
The ability to instantly quantify the impact of an error is a significant differentiator. It enables product teams to make data-driven prioritization decisions. Is it a problem for 1 or for many?

What do you dislike about the product?
Sometimes views do not return results you know they should be. Occaisionally it's user error (wrong filters applied) but sometimes not, and it requires a page refresh to see the right results.

What problems is the product solving and how is that benefiting you?
Support: troubleshooting issues and getting to resolution more quickly. Product development: identifying friction points and areas for improvement to deliver better experiences.

Pavan V.
Star Rating: 4

What do you like best about the product?
Getting the trace id for UI flow and events generated are most helpful in Quantam Metric that makes is very good tool for debugging and analyzing the issues in better way

What do you dislike about the product?
Sometimes the events generated are not accurate; not sure if its due to the application I am looking at or if is it with the Quantum Metric portal. But apart from that I like everything

What problems is the product solving and how is that benefiting you?
Session Replay is very useful feature that we are using to know the customer journey analysis and it really benefits me in debugging issues and knowing the current trends of customers

Jason H.
Star Rating: 5

What do you like best about the product?
I like that I can see every visit by the customer. I work in insurance so customer often recall quotes over different days.

What do you dislike about the product?
Sometimes there are glitches in the session.

What problems is the product solving and how is that benefiting you?
QM shows me what the customer is doing and helps identify friction points in the design or find issues where tech diffs are occurring.

Ryan M.
Star Rating: 5

What do you like best about the product?
I appreciate that I can quickly see what's happening with my customers using the fully customizable dashboard, heat maps, and alerts. It's more important than ever to adapt rapidly to our customer's evolving needs, and Quantum gives us the insights we need to make the changes that will delight our customers.

What do you dislike about the product?
Getting great insight sometimes begins with asking the right questions. Sometimes we don't always know what we don't know. I would love it if Quantum could suggestively surface things that I'm not necessarily looking for that are impacting my business for good or bad.

What problems is the product solving and how is that benefiting you?
As we continue to look for ways to enhance our web and mobile app experiences, Quantum is helping us to prioritize dev work and guide UI/UX decision-making. Quantum helps us gets to the heart of what really matters.

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
It's ability to conduct behavioral analysis. Errors, Events, and Replays provide a solid foundation to our analysis and great insight into what the customers are seeing.

What do you dislike about the product?
It's rigidity for Single Page Applications and our Android application. Loading data can be extremely slow. I also wish Journeys feature was a little easier to understand.

What problems is the product solving and how is that benefiting you?
Being able to provide product teams top customer friction points within their application, and insight into which part of their application they can focus on. Being able to provide replays of the issue happening is also helpful when communicating the issue.

Suma M.
Star Rating: 5

What do you like best about the product?
Playing the replays of customer journey to understand the customers journey.

What do you dislike about the product?
There is nothing to mention as I love it

What problems is the product solving and how is that benefiting you?
understanding customer complaints and taking necessary actions.

Verified User in Retail
Star Rating: 4.5

What do you like best about the product?
The analytics we are able to pull from QM are super actionable, easy to understand from a layman standpoint, and easily repeatable so we can build roles and business processes around them.

What do you dislike about the product?
Building out and leveraging some of the functionality like events requires some learning of the tool. We are trying to adapt by designating some SME's, but are limited on headcount to do so. Thus far, the QM account team has bent over backwards to make sure we are successful, so hopefully that continues!

What problems is the product solving and how is that benefiting you?
The most common use case right now is the identification of site issues and prioritization based on number of users impacted and potential revenue loss. This has been a huge win for the team.

Patricia B.
Star Rating: 5

What do you like best about the product?
I love being able to create segments for a variety of use cases.

What do you dislike about the product?
I think the initial learning curve was tough, but once I got familiar it became more intuitive.

What problems is the product solving and how is that benefiting you?
Quantifying our theories and finding insights.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
- It is a very useful tool for finding friction on the website - Can watch a replay of the customer experience - Ability to create custom events for specific points on a website

What do you dislike about the product?
- Visual Dashboard is a bit buggy and outdated

What problems is the product solving and how is that benefiting you?
- It helps solve customer friction through metrics and replays - Can help with AB testing and seeing what features works

Verified User in Internet
Star Rating: 4.5

What do you like best about the product?
It can be linked with other customer feedback mechanisms. If customers say "I had this problem while purchasing", I can view the QM session to see what actually happened.

What do you dislike about the product?
There is a learning curve that can hamper adoption across the organization. It works best when you make it easy, e.g. you link it with another customer feedback tool as I mentioned in my other answer.

What problems is the product solving and how is that benefiting you?
It helps me see exactly what the customer saw. When you identify an opportunity, it helps you size up the opportunity. For example, you can see how many customers are experiencing an error and how much it's impacting conversion.

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
Quantum Metric allows me to easily pinpoint customer friction points and allows me to optimize my application to avoid them. it also allows me to see slow downs.

What do you dislike about the product?
There is nothing I dislike about Quantum Metric

What problems is the product solving and how is that benefiting you?
Quantum Metric allows me to see what my customer struggles with so I can resolve the problems. It also helps me triage problems that may have happened in the past.

Verified User in Financial Services
Star Rating: 3

What do you like best about the product?
Integration of the app into the mobile app was smooth. lots of support from QM engineers helps

What do you dislike about the product?
New docs for implementing with expo, what is currently there works but takes a bit of guessing. Improve the quality of the recordings, sessions are not accurate reflections of the app. The npm component has a `` wrapper around the "QuantumComponent" which affects the styles of our own components by having this wrapper around, ideally it would be an empty fragment or allow an override in some form.

What problems is the product solving and how is that benefiting you?
Help to reduce fraud and identify bottlenecks in our app. Still during implementation so haven't gotten to the benefits yet.

Verified User in Airlines/Aviation
Star Rating: 4

What do you like best about the product?
It is very easy to integrate and provides very good insights on customer behavior and friction points on the e-commerce site. The playback option is very useful to see clearly what analytics numbers tell you.

What do you dislike about the product?
Maybe it is quite expensive. You need to build strong use cases to justify the investment. Also, it requires to be on top of it so it does not get to be just another tool in your stack

What problems is the product solving and how is that benefiting you?
It helps linking the analytics tools with real examples. It helps reproducing problems that are not that frequent so IT can go straight to them. Also identifies opportunities of improvement of our UX

Verified User in Financial Services
Star Rating: 3.5

What do you like best about the product?
The ability to replay user sessions for the purpose of debugging! Combining custom events along with a UI replay helps speed up the debugging process big time.

What do you dislike about the product?
The replays are sometimes a bit slow or take some time to buffer. Also, the images and assets inlcuded in the replay sometimes do not load.

What problems is the product solving and how is that benefiting you?
Debugging! Session replays in addition to the logging help speed up the debugging process.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
I love bieng able to review sessions and see rage clicks and where the consumer clicks on a page

What do you dislike about the product?
currently the only downside is that we dont have it in all of the digital spaces yet.

What problems is the product solving and how is that benefiting you?
Where the customer went wrong in the journey, what the customers are clicking, to see hwo we can minimize errors and maximize profit

Verified User in Hospitality
Star Rating: 5

What do you like best about the product?
Easy to navigate and intuitive site, access to data that was previously not available.

What do you dislike about the product?
Takes some time to get to custom events working as expected, but the team is very helpful in this aspect.

What problems is the product solving and how is that benefiting you?
QM gives a view of the customoer journeys, which can then be optimized. It also highlights any errors encountered.

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
The ease of use. It is very easy to learn how to query.

What do you dislike about the product?
QM is very helpful for full applications and tracking customer activity as they progress through an existing flow or process. Unfortunately, it isn't as useful when you are just tracking random customer activity as they come to and view a webpage(s).

What problems is the product solving and how is that benefiting you?
I'm sure we are solving problems left and right across our organization with the use of this tool.

George R.
Star Rating: 5

What do you like best about the product?
The sessions replays and Quantum Visible plugin make it so much easier to get the insight you need from your customers so easy.

What do you dislike about the product?
For me there really isnt something I dont like about Quantum. It really is an amazing tool, but there are a lot of features I didnt know about until recently I wished I wouldve known before like Visible, QMU, and other things.

What problems is the product solving and how is that benefiting you?
It is helping us totally revamp our customer experiences. We can see our customers pain points through replays and heatmapping and use that plus the data were seeing to make a seamless efficient pleasant experience for our customer.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I enjoy the ability to review a customer session and see exactly where pain points are etc.

What do you dislike about the product?
Searching for specific sessions can be difficult at times

What problems is the product solving and how is that benefiting you?
The journey of the customer and identifying pain points as well as errors the customer may experience and helping design a better experience for the customer.

Shirley W.
Star Rating: 5

What do you like best about the product?
Being able to view what the customers are doing and to view what the issue may be for the customer.

What do you dislike about the product?
Downside would be the size of the font on the replay, sometime I can't understand what is on the screen

What problems is the product solving and how is that benefiting you?
Help to resolve customer's issue on the website

Verified User in Information Technology and Services
Star Rating: 3.5

What do you like best about the product?
- Tool is very useful and intuitive to review website overall user experience and how well users are interacting with components and content - Actionable insights on missed opportunities and major pain points partners are facing

What do you dislike about the product?
- Support team is not as responsive as we wish them to be - Turnaround time of requests and queries is quite long

What problems is the product solving and how is that benefiting you?
- User journey mapping and analysis - Conversion rate and opportunities - Heatmap and error monitoring - Customer support

Verified User in Insurance
Star Rating: 4

What do you like best about the product?
Lots of tools for filtering and searching for customer sessions and navigating to relevant points in the session.

What do you dislike about the product?
Occassional issues with searching Quantum Metrics where fields are not labeled the way I would expect.

What problems is the product solving and how is that benefiting you?
Finding customer pain points and observing technical bugs encountered in the application.

Austin M.
Star Rating: 5

What do you like best about the product?
Quantum has amazing customer service and is dedicated to making sure we get value out of the platform. Very responsive to questions and always willing to jump on a call.

What do you dislike about the product?
Quantum Metric can be difficult to set up, mostly due to how complicated software in general is. Not really a critique of QM but of how difficult the product space can be.

What problems is the product solving and how is that benefiting you?
We are currently using Quantum Metric to monitor and measure the impact and viability of new features as we release them. Its very helpful to have dashboards to monitor progress.

Verified User in Insurance
Star Rating: 4

What do you like best about the product?
Replaying sessions to make our customers' pain and frustration come to life is more powerful than any set of statistics

What do you dislike about the product?
There's a bit of a learning curve but the options are pretty intuitive

What problems is the product solving and how is that benefiting you?
Lets us bring the voice of the customer to life

Yani H.
Star Rating: 4

What do you like best about the product?
I like how effectively it communicates key information and allows me to implement data in a cohesive and simple way

What do you dislike about the product?
I found the initial set up to be very hard to understand

What problems is the product solving and how is that benefiting you?
It helps me understand where conversion is concentrated so I can better assist my clients.

Kristina V.
Star Rating: 5

What do you like best about the product?
I love all the support we get from QM team- very proactive and responsive, excellent customer service!

What do you dislike about the product?
There are some opportunities to enhance the product.

What problems is the product solving and how is that benefiting you?
It helps us identify the most impactful site areas and opportunities.

Verified User in Retail
Star Rating: 4.5

What do you like best about the product?
I like the ability to playback sessions.

What do you dislike about the product?
Nothing at this time, i enjoy using the service.

What problems is the product solving and how is that benefiting you?
I am able to see pain points that my users are dealing with and use it to recommend product enhancements.

Abdulhameed M.
Star Rating: 4

What do you like best about the product?
It's often the easiest and the fastest way to do things. Wether you're doing some discovery and trying to find the most problematic areas in the user's journey, or evaluating a feature that you just realised or even trying to find a specefic user who has done a very specefic action you have in mind.

What do you dislike about the product?
The quality of render is not always best. sometimes it's difficult to tell what the user has tapped on

What problems is the product solving and how is that benefiting you?
Finding opportunities and Quantifying them.

Will R.
Star Rating: 3.5

What do you like best about the product?
Videos of users interacting with the portal

What do you dislike about the product?
Sometimes hard to find users if your internal portal doesn't follow their out of the box solution parameters.

What problems is the product solving and how is that benefiting you?
Getting qualitative experience to go along with the VOC for better understanding on the customer journey.

Rushikesh Patel P.
Star Rating: 5

What do you like best about the product?
A most useful tool to find FCIs(failed customer interactions). Funnel conversion steps. Many analytics aspects like API response time and page loading time are not available in other tools

What do you dislike about the product?
I believe so far I like it. I still think alert logic can become even become better. For example, I want my first alert only if an anomaly sustains for a particular time. Lets consider at 11 AM, Quantum identifies some anomaly and sends me a signal; rather than sending me an alert 11AM, there should be an option if I will get a first alert only if the attention sustains for the 1hr at 12 PM. That way, lots of false positive could be redundant.

What problems is the product solving and how is that benefiting you?
Lead conversion Found FCI(failed customer interaction) Eroors

Verified User in Computer & Network Security
Star Rating: 5

What do you like best about the product?
It is very helpful tool to make the dashboards

What do you dislike about the product?
Sometimes I cant find what I'm looking for using the search tool

What problems is the product solving and how is that benefiting you?
Page Speed Metrics and tracking our Performance

Shilpa S.
Star Rating: 5

What do you like best about the product?
It has lot of search criteria fields we can choose from to narrow your results which is very helpful when finding user sessions

What do you dislike about the product?
masking the needed information sometimes

What problems is the product solving and how is that benefiting you?
It helps us identify our customer's issues and pain points and we can take the right steps to solve them soon when we can watch their live sessions in QM. It has been a great tool for our product. We can fix important critical issues with help of this tool. Highly recommend!

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
QM team Tool's features Comprehensiveness QM university/self-trainings

What do you dislike about the product?
OOTB setup not easy to work with, requires customization

What problems is the product solving and how is that benefiting you?
Technical issues like bugs & errors, allow us to reduce resolution time

Verified User in Retail
Star Rating: 4

What do you like best about the product?
I love using QM to get to know my core audience on a deeper level. Specifically, I love watching replays and investigating the journeys to determine where customer drop off, find patterns and uncover frustrations.

What do you dislike about the product?
I would to be able to get more narrow results with QM. I do like that I can filter by device but it would be awesome to diluted by a specific iPhone devices. The QM academy helps a lot with learning the program.

What problems is the product solving and how is that benefiting you?
QM helps me to determine bugs, frustrations and drop off points for my users. I am able to use the replay section to view the experience directly from a specific customer's eyes.

Shital V.
Star Rating: 4.5

What do you like best about the product?
The replays are very useful. The information is detailed.

What do you dislike about the product?
Can be overwhelming! Its hard to find something quickly and needs digging.

What problems is the product solving and how is that benefiting you?
We are learning about user behaviour, especially frustration points.

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
QM is giving us so many insights into user behavior on our site. We are finding and submitting friction to our squad/development teams constantly.

What do you dislike about the product?
Dashboard functionality needs updating (but I'm using the Sandbox to get what I want for now.)

What problems is the product solving and how is that benefiting you?
We're improving our error messages, we're improving the experience for our members, we're recommending enhancements. This is all for the benefit our members versus me.

Praveen A.
Star Rating: 5

What do you like best about the product?
replay of sessions and network analysis along with the segments

What do you dislike about the product?
Sometimes it loads slow, but okay with the final result

What problems is the product solving and how is that benefiting you?
Load time and segment creation

Verified User in Banking
Star Rating: 4.5

What do you like best about the product?
relatively easy to use, lots of features and functions, continuous improvements

What do you dislike about the product?
difficult to assess what's noise vs. what's not when it comes to errors

What problems is the product solving and how is that benefiting you?
finding CX frictions

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
The ability to capture behavioral metrics and the ever-improving features/capabilities.

What do you dislike about the product?
The delays and processing time when trying to conduct research on medium-large date ranges.

What problems is the product solving and how is that benefiting you?
Connecting the vocal minority (customer feedback) to the silent majority - incorporating behavioral data points on digital applications to improve upon customer frustrations.

Henrique T.
Star Rating: 5

What do you like best about the product?
All the insight we get from our customers usage and their trends while monitoring and having alerts about it are the best that any other product could offer us.

What do you dislike about the product?
It might be a little costly, but in all honesty, it is fair pricing.

What problems is the product solving and how is that benefiting you?
We get a lot of insight from how our customers are reacting to our site.

Verified User in Entertainment
Star Rating: 4.5

What do you like best about the product?
Ability to aggregate errors and review customer interactions to troubleshoot issues.

What do you dislike about the product?
Sometimes the site is rather slow and it takes awhile to load or replay something.

What problems is the product solving and how is that benefiting you?
It helps in troubleshooting customer interaction with our sites and helps to see what the issue can be from the customer perspective.

Daniel G.
Star Rating: 4

What do you like best about the product?
I think Quantum Metric is a great fully tool to control all the analytics and interactions of our application. It's a complete tool that is changing the way to work on an easy way to communicate with all the teams and members. I consider that is a great point because helps us to don't need to use too many different software. Apart from that, the work team is great because are always watching out for us and company projects to try to help us.

What do you dislike about the product?
On the other hand, the Dashboard system is a little bit confused and limited for us. I think Data Visualization is one of the pain points where the tool can improve to be a greater software. It would be a great easy and more complete way to show data.

What problems is the product solving and how is that benefiting you?
The tool helps us to improve performance and detect different ways to solve it. We can find it easily errors and great opportunities. Apart from that is very useful for us to be able to prioritize the different actions to the revenue.

Jacquelyn D.
Star Rating: 5

What do you like best about the product?
Great tool that is super easy to use with phenomenal support team to make the process even easier.

What do you dislike about the product?
Would be good to have more robust documentation for integrations.

What problems is the product solving and how is that benefiting you?
The tool is great for session replays, heat mapping, interactions, error triage and more. We are able to find issues faster and quantify impact for leadership.

Henry G.
Star Rating: 5

What do you like best about the product?
I work for the Herbalife Distributor Services department, I am BackOffice coordinator for Argentina, Paraguay and Uruguay. It is a complete tool that allows the control of information by customers; I have the navigation information on our site. The tool that I use the most is the search by user, of the income to the myherbalife website and knowing the real time of the purchase or error records.

What do you dislike about the product?
The link to share the registered login section can be improved and give different options to export the files, such as videos in avi, mov, wma or flv

What problems is the product solving and how is that benefiting you?
It helps me in responding to incidents within our myherbalife website and verifying that the purchase orders were made under the regulations of a month-end, specifically, on the time and day of the purchase.

Verified User in Information Technology and Services
Star Rating: 3.5

What do you like best about the product?
Watching user recordings is easy and accessible.

What do you dislike about the product?
Implementing events is a mess, along with the need for admin approval for each. Without the custom events, recordings cannot be found easily, not to mention analytics

What problems is the product solving and how is that benefiting you?
Quick insights about usability and bug fixing

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
QM has a great user experience and provides valuable insights for our website

What do you dislike about the product?
there is nothing that i dislike about QM

What problems is the product solving and how is that benefiting you?
QM solves our users' experiences in the sense that it provides insights into possible friction points for our customers.

Felicia C.
Star Rating: 5

What do you like best about the product?
I beneficial because it help me with my cases day in and out

What do you dislike about the product?
I love everything about it the videos make it better to present my cases

What problems is the product solving and how is that benefiting you?
It give us a better vision with the case for better understanding

Henrique T.
Star Rating: 5

What do you like best about the product?
The business model that Quantum Metric operates upon works well with our team, having someone ready to help us track the metrics we want to. The tool helps us visualize data in a meaningful way, see the replays of sessions, check frustrations, and so much more. Not only tracking but coming up with meaningful goals for our company to meet has been a crucial way to induce growth in our business, lower issues, and improve retention of existing customers.

What do you dislike about the product?
Some tools are still in development and some issues are still prevalent. One of the issues is related to the error tracking, that not always record, makes us think the numbers might be a little off, not by much though.

What problems is the product solving and how is that benefiting you?
Quantum helps us to remove that abstraction that data can come presented as, and show us in meaningful ways what the data means, and they help us track and improve our issues, compare results and so forth.

Verified User in Airlines/Aviation
Star Rating: 5

What do you like best about the product?
Provides clear replay of multiple platforms, including desktop, app, kiosk, etc., with minimum/no impact on application performance. Anamoly detection helps with live coverage without any pre config.

What do you dislike about the product?
Search segment and dashboard segments are different. Eventing needs some coding knowledge. Some of the out of box events are not much efficient with search or reporting.

What problems is the product solving and how is that benefiting you?
Provides clear visibility of user experience with all our releases, which helps to fix any issues as quickly as it happens in PROD, sometimes even before the release

Ravin B.
Star Rating: 5

What do you like best about the product?
It has detailed analysis of metrics regarding many applications.

What do you dislike about the product?
Hard to learn at first, but once you train it becomees clearer.

What problems is the product solving and how is that benefiting you?
Checking user input through our website to see user clicks and extract data.

dadapeer a.
Star Rating: 4.5

What do you like best about the product?
session segmentration and replys help in checking the issue very quickly and effectively.

What do you dislike about the product?
session logging with the backend api's will help check the issue

What problems is the product solving and how is that benefiting you?
Good

Erin L.
Star Rating: 5

What do you like best about the product?
We love the product features and the relationship we have with our success team.

What do you dislike about the product?
The implementation took time to set it up exactly how we want to use it. We did alot of custom work.

What problems is the product solving and how is that benefiting you?
It is helping us solve our question as to why things are happening. We love being able to connect more with what our customers are doing and why.

Ryan M.
Star Rating: 5

What do you like best about the product?
Quantum has an extremely intuitive dashboard, replay feature, heat mapping, and the custom trend analysis we get saves my team from having to hunt around for needed data.

What do you dislike about the product?
There really hasn't been anything about the platform that's been an impediment to our needs.

Recommendations to others considering the product:
I've worked in digital marketing for more than 15 years and Quantum Metric has been without question my favorite analytics tool to work with. Further, at every step of the way we've felt supported by the account team and consider them an invaluable extension of our department.

What problems is the product solving and how is that benefiting you?
As we make enhancements to our site we can see in pretty much real time how our users are interacting with new features and see very quickly where our revenue opportunities are.

Michael H.
Star Rating: 5

What do you like best about the product?
The ease of deriving insights from large amounts of data to solve real business problems.

What do you dislike about the product?
Large datasets cannot be directly exported from the UI and must be queried from the backend.

What problems is the product solving and how is that benefiting you?
Quantifying feedback from surveys. Reproducing production issues in real-time. Understanding user behavior at a deeper level.

Brando G.
Star Rating: 5

What do you like best about the product?
Being able to see user experiences and seeing where they have issues.

What do you dislike about the product?
The least helpful thing about QM is some recordings are not captured.

What problems is the product solving and how is that benefiting you?
We have a communication issue with our users so when they try to communicate their issues having the replay helps.