Verified User in Alternative Medicine
Star Rating: 4

What do you like best about the product?
I like how configurable Pepperi is to cater to the needs of our Sales and IT staff go. Being in the IT dept, I can mainly speak for Pepperi's ability to integrate with three different programs, back and forth.

What do you dislike about the product?
In the beginning, the support hours and response time were slower, but Pepperi has since improved the level of response. Also, the development engineers assigned to our account live in Ukraine so Pepperi has been able to continue a high level of support, even with lower engineering bandwidth due to that crisis.

What problems is the product solving and how is that benefiting you?
Pepperi offers more features than our previous ordering platform. Those features include allocations and approval queues that cover various triggers. With these approval queues, the process is more automated, therefore labor can be distributed to other areas.

Federico L.
Star Rating: 4

What do you like best about the product?
Las actualizaciondes de productos y clientes son muy rapidas y facil de hacer

What do you dislike about the product?
Que en ocaciones la App mobil, no se actualiza correctamente y en algunos pedidos se pierde el detalle de partidas

Recommendations to others considering the product:
Muy recomendable como tienda mobil y en e-commerce

What problems is the product solving and how is that benefiting you?
El de pedidos que no se transfieren de la App Mobil a nuestro ERP, donde se pierde el detalle del pedido

Federica M.
Star Rating: 5

What do you like best about the product?
With this system is very easy and speed place an order.

What do you dislike about the product?
nothing but the graphics could be improved. I think there should be more alignment between the web version and for ipad.

Recommendations to others considering the product:
it is a valid software, updates are frequent and always documented. I recommend it to everybody

What problems is the product solving and how is that benefiting you?
to date no one. we have increased our turnover. Every time I encounter a problem I write to support and they are always quick to answer and solve problems

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Pepperi fills the gap between the traditional ERP and the field sales teams, it allow order taking on the fly, allows sales reps to travel without sample or other expensive items - great for luxury and fashing retailers

What do you dislike about the product?
Integration with non-traditional/local solutions might be a challenge for bidirectional integration, getting the items, sending the order etc. performance issues can occur when handling large catalogs with sizes/colors

What problems is the product solving and how is that benefiting you?
Accessing the product catalog from a dynamic visual record catalog saves time for the sales reps and the back office. improve the productivity of the sales teams

Eric K.
Star Rating: 5

What do you like best about the product?
Over the last 18 years, I have implemented dozens of systems for over 150 companies with everything from salesforce, MS Dynamics, Zoho, Hubspot, Magento POS, Shopify POS, WooCommerce POS, Square POS, Channel Advisor, Skubana, Celigo, etc, etc. But Pepperi has been by far the easiest integration and best to work and sales reps have loved. Most of reps were against change and technology in general, but once they saw the demo and started using it, they loved it could not imagine life without Pepperi. Most importantly dedicated project manager has been amazing!!! She is awesome, very organized, knows everything about the system, but upfront when she does not with no fluff. She works through each step of the integration very methodically and always there when we need her. She has been a pleasure to work with. Everybody on our team agrees that implementing Pepperi has been the single best thing we have do increase sales, save time, provided a better customer experience. In Summary, Pepperi is an amazing solution and every B2B business in world should have this solution. Anything else is just a waste of time.

What do you dislike about the product?
Pepperi is not an entry-level pricing for very smaller businesses, but that makes sense being is more advanced and flexible solutions.

What problems is the product solving and how is that benefiting you?
1. Give Reps the ability to see if real-time inventory updates and when it will be back in stock. 2. Take orders quickly with scanner and automatically going to netsuite. 3. Able to do advanced bundles, kits and displays 4. Able to create new accounts quickly and easily. 5. Able to put into tradeshow mode and provide special tradeshow promotions. 6. Works offline if the rep does not have internet. 7. Able to easily prospect new accounts. The Rep can see on a map all their accounts and prospects close to them when they are on the road. They can easily filter by different types of accounts, dollar amounts. 8. Dashboards - Wow, the data the reps and sales managers and CEO and VPs will have will scale our business.

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
Our field reps use Pepperi on their iPads - we paid extra for the own-branded app so it has our logo and colors on it. The reps no longer have to carry around price lists and catalogs that get outdated. It makes their ordering a breeze and they immediately can see stock levels and access favorites lists per customer which really cuts down on order time and allows the reps to squeeze more customer visits into their day. We also really like the fact that with Pepperi there is one source of truth - all data is taken and stored in one system and it syncs really well with our ERP (SAP B1) thanks to the iPaaS add-on.

What do you dislike about the product?
With Pepperi there isn't so much to dislike - the app works great on mobile devices, the web app works great on the desktop. Some of the articles in the knowledge base need updating but the Support team are very responsive.

Recommendations to others considering the product:
Pepperi is very easy to user and configure - it didn't require any development. We are able to drag and drop fields to create forms and reports very easily. If you are looking for an out of the box solution to manage and sync your different sales then Pepperi is highly recommended!

What problems is the product solving and how is that benefiting you?
Significant savings in customer location visits. We are currently trialing the B2B self-service ordering app with selected customers to see how that goes - if it works, it will cut out a ton of work and allow our reps to focus more on building relationships with customers and waste less time with the actual orders. The current trend is online ordering so we are hoping to roll this out to all customers really soon!

Walter B.
Star Rating: 3.5

What do you like best about the product?
The team is great. Laurisse is top!! They have simplified the overly complex platform and provided guidance on non trivial solutions. I also believe the platform does have some great potential with its flexibility but its lacking in the user experience difference in mobile in web. Perhaps its related to our specific use with B2B customers.

What do you dislike about the product?
Platform is overly complex. There are easier ways to implement certain features that we use. Also that the web and mobile experience are different. Feature set is also different between the browser and the app. Some things that should be customizable can't be customized. Also things like being able to customize your invoice utilizes technology (xslt) that no one really uses making it next to impossible to do. It would be great that in addition to this Pepperi have workshops with their customer base to discuss this along where the platform is heading. I think having the customers feedback is vital to being able to develop the right solution.

What problems is the product solving and how is that benefiting you?
We are working to have our B2B clients have a platform with enough features that allows them to place orders that are complete with information. Our previous solution did not allow for certain fields of data to be captured that are relevant in the B2B space.

Verified User in Apparel & Fashion
Star Rating: 5

What do you like best about the product?
Pepperi allows me to pull visit reports easily and manage day to day activities with the team. Can easily build questionaires for information I require and then extract the data in an easy to understand format

What do you dislike about the product?
Contacts hard to update when you need to make a small change. Edit mode not available on the tablet. We have to use the desktop to edit any contacts and as such, our contacts list has deteriorated a lot as we don't have time while out on the road to manage, and then it becomes the job that slips down the list

What problems is the product solving and how is that benefiting you?
Fast and efficient credits can be processed while in front of the customer, saving time in the office. The last thing I want my reps doing is being stuck in the office processing transactions that should be done in person

Phil A.
Star Rating: 5

What do you like best about the product?
Functionality and flexibility - but on iPad the best part is that it can run off-line, if internet access is not available at that time.

What do you dislike about the product?
A lot to learn if starting from scratch, however the team are great at helping

Recommendations to others considering the product:
Pepperi are a great solution for a remote salesteam!

What problems is the product solving and how is that benefiting you?
Order taking, B2B order taking without the rep being tied up, and recording visit notes and promotion/program requests by customers. Recently formalised a proper returns authorisation procedure within Pepperi as well.

Verified User in Wholesale
Star Rating: 5

What do you like best about the product?
Pepperi is great for my business because it is configured to meet our business requirements, and is easy to make changes as we need to. Since it is also connected to my accounting software, everything my reps or customers need to place an order is at their fingertips.

What do you dislike about the product?
Very little, because if we want to change something, we can!

What problems is the product solving and how is that benefiting you?
Before using Pepperi, orders were taken on pen and paper or via email. This was slow and not very accurate. Also reps and customers had little information about our product ranges, or what was new or on promotion. Now they have all this information while placing their orders, and can confidently order more, as they can see their own prices and discounts and order items that are available now, or see when they will be available.

Verified User in Food & Beverages
Star Rating: 5

What do you like best about the product?
From day one Pepperi seamlessly processed our B2B ordering. As a significant component of a broader ERP revolution in our business, it was fast and effortless to add customizations and was reliably integrated from day 1. With excellent support from the Pepperi team all the way through the process.

What do you dislike about the product?
There were originally two different portals to change various settings, although this has recently been alliviated and streamlined into one address.

What problems is the product solving and how is that benefiting you?
We had an unsupported customer ordering portal that was difficult to change and wouldn't run multiple price lists and catalogs for different customers.

Erick M.
Star Rating: 4.5

What do you like best about the product?
Quick update Quotations Graphics presentation

What do you dislike about the product?
Nothing special - when we needed we can ask for special developments

What problems is the product solving and how is that benefiting you?
Our sales team get all there figures directly from our ERP. They can make quotation & visit that are intégrate share in the ERP.

Liam B.
Star Rating: 5

What do you like best about the product?
It controls all of our quotes and orders and saves us hours of work doing them manually

What do you dislike about the product?
To be honest very little. It works well for us

Recommendations to others considering the product:
Pepperi is a must for any wholesale/retail company, you will not regret the investment

What problems is the product solving and how is that benefiting you?
Before we had Pepperi we were doing our quote and orders manually now it is all automatic through Pepperi and is saving us hours of time and value of orders are up

Verified User in Apparel & Fashion
Star Rating: 3.5

What do you like best about the product?
The support, knowledge and passion from Merav Bitton To help me improve pepperi for my colleagues.

What do you dislike about the product?
Would much rather help desk phone support option instead of just email support.

Recommendations to others considering the product:
Make sure you speak with merav who shows you what a great system it can be and really wants to understand and solve your issues.

What problems is the product solving and how is that benefiting you?
So many integration issues with sage thanks to Merav. Plus a host of benefits we had no knowledge of

Verified User in Apparel & Fashion
Star Rating: 4

What do you like best about the product?
Support and knowledge base. ease of configurations

What do you dislike about the product?
So much information in the knowledge base, it is difficult to find things sometimes.

Recommendations to others considering the product:
I would highly recommend Pepperi as a sales force automation tool. It is easy to configure and the support staff is excellent.

What problems is the product solving and how is that benefiting you?
Automating order taking in the field. Receiving orders within minutes instead of receiving phone calls and emails.

Verified User in Food & Beverages
Star Rating: 4

What do you like best about the product?
Willingness to assist the customer to better identify its needs and then provide options to satisfy those needs.

What do you dislike about the product?
While the language setting was set to English, there were a few times that some of the notifications were not in English.

What problems is the product solving and how is that benefiting you?
Missed opportunity to allow agent to create orders while on the field. Pepperi provided us with a tool that allowed us to accomplish this and the bonus was integration with our ERP solution which removed the risk of duplicated efforts and incorrect entries.

thibaut g.
Star Rating: 3.5

What do you like best about the product?
the fact that's multiplatform and that's easy to customize.

What do you dislike about the product?
The main issue is that they are sometimes discrepancies between the customizations on the Web version and iOS version.

What problems is the product solving and how is that benefiting you?
Digitize the sales orders and imrpove the sales expercience

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
The user interface is quite good mainly with the uploaded photos

What do you dislike about the product?
The backoffice is not easy to get around

Recommendations to others considering the product:
Ensure you gathered all your requirements and covered all your business processes

What problems is the product solving and how is that benefiting you?
Reps attend to customer needs, increased visibility of orders and SOH

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
The easy setup from Pepperi to our ERP, as well as easy editing post-integration.

What do you dislike about the product?
More styling options to create a more custom look to represent our branding.

What problems is the product solving and how is that benefiting you?
Increased information provided to our sales representatives remotely, without direct access to our ERP.

Verified User in Cosmetics
Star Rating: 4

What do you like best about the product?
setting fality, local app with synchronization

What do you dislike about the product?
time of synchronization, administrator environnement

Recommendations to others considering the product:
Usefull, very good support

What problems is the product solving and how is that benefiting you?
our representative order. Submit order without contact with our customer dept

Yonathan E.
Star Rating: 5

What do you like best about the product?
Easy to work, solve most of the sales person problems.

What do you dislike about the product?
Need big capacity storage and last version of operation

Recommendations to others considering the product:
Yes

What problems is the product solving and how is that benefiting you?
Receiving orders and transfer the orders to ERP system

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
What I like the most is that it's very intuitive and user-friendly.

What do you dislike about the product?
Yet I could not find anything I did not like, so I continued exploring.

What problems is the product solving and how is that benefiting you?
Deliver the same buyer-specific experiences including promotions in the field & online.

Dean T.
Star Rating: 4.5

What do you like best about the product?
The product is constantly being developed and the price of the product is very cost effective and it works offline too which is a must for our company.

What do you dislike about the product?
Sometimes there are server slow down on the backend

What problems is the product solving and how is that benefiting you?
Our sales reps can now carry out a survey of our products which are on display at our customers showrooms. We needed the app to work offline which it does. We used to use Salesforce.com which didnt have this facility

Shane B.
Star Rating: 5

What do you like best about the product?
I like the offline capabilities of Pepperi. This allows our sales team to do their job no matter where they are. Sometimes they are somewhere without an internet connection and this allows them to create new customers, place orders, etc. without a connection. I also like how customizable Pepperi is. If you can write the logic in javascript, you can do it in Pepperi. This has allowed us to build complex workflows for our users on our own.

What do you dislike about the product?
I don't have anything that I dislike about Pepperi. Like all products, there may be a small learning curve but the product is great.

Recommendations to others considering the product:
Consider purchasing your own hardware for your users. If you do a BYOB policy, users tend to purchase the lower cost devices. Depending on the size of your database, this may cause slowness/issues in the Pepperi app. We experienced this ourselves and since we've purchased iPads for our team, we haven't had this issue.

What problems is the product solving and how is that benefiting you?
Pepperi has empowered our sales team to do most of our office functions from their iPad/phone. They have our complete CRM at their fingertips along with real time inventory visibility. They have the ability to see inventory levels at our remote locations and and place orders for pickup.

Federica M.
Star Rating: 5

What do you like best about the product?
The app is very easy to use. All the people use this app

What do you dislike about the product?
Nothing. I thing there is not downside. all it's ok

Recommendations to others considering the product:
it is really easy to integrate the app with the new erp and the support will help you carry out the integration. we are now changing the management system and also in this case the support provides us with all the information to continue in the project. for a year we canceled Pepperi for another supplier but immediately after we went back to using this application because it is much better. also in terms of costs and teaching times to newcomers there is no comparison with other software both via web and via ipad or tablet. ease of use is unmatched and even internal management for updating customer and product master data is easy. users take a few minutes to place an order and send it with or without internet connection. I highly recommend using pepper via web or and with ipad or tablet. good sales

What problems is the product solving and how is that benefiting you?
In this moment I have no problems opens with the support. The support is very fast and accurate to reponse. they answer in a few minutes.

Verified User in Apparel & Fashion
Star Rating: 5

What do you like best about the product?
The user experience is amazing! it's super easy to use. The support team responds very quickly. Plus, it’s fully customizable. Super happy with the app, and the reps love it

What do you dislike about the product?
It's a little bit hard to develop custom functions And it’s also kind of expensive for the long term. If you need a special customization it’s really expensive

Recommendations to others considering the product:
Think of it as a long term investment and check if that fits your business

What problems is the product solving and how is that benefiting you?
The order taking has been improved 10x in our company The proposal making is much much faster

David M.
Star Rating: 5

What do you like best about the product?
Streamline B2B with no hassle or faffing

What do you dislike about the product?
Nutink .. works well happy eith service

What problems is the product solving and how is that benefiting you?
Increase in B2B orders and less time procesding

Ramiro R.
Star Rating: 4

What do you like best about the product?
To take orders on the location and in real time getting them in qb to fulfill, the integration with our system is great.

What do you dislike about the product?
There is always something that needs tweeking, sometimes are prices that disaapear, sometimes reports etc

Recommendations to others considering the product:
Its easy to use and implement , usually with little development time.

What problems is the product solving and how is that benefiting you?
Speed up orders and keeps the operation in line with order. Geo localization also helps us a lot .

RAFAEL R.
Star Rating: 4

What do you like best about the product?
The user interface is very easy to use, getting the free demo is easy. The supply chain process is clear and easy to trace.

What do you dislike about the product?
The cost of the platform is expensive and the tax limitations.

What problems is the product solving and how is that benefiting you?
As a platform, the main solution it provides is to generate a virtual store. allows me to give competitive costs

Verified User in Mechanical or Industrial Engineering
Star Rating: 4.5

What do you like best about the product?
the app for salesperson - straight forward solution

What do you dislike about the product?
too structured and not flexiable as amazon gui or e-commerce platform for customers

Recommendations to others considering the product:
ask the business their really needs and know when to compromise

What problems is the product solving and how is that benefiting you?
sales without need to open ERP, being able to retrieve information and work offline

Verified User in Cosmetics
Star Rating: 5

What do you like best about the product?
My company uses pepperi to run our allocations. It’s easy to login and see all the products, add to cart, and check out!

What do you dislike about the product?
It’s a little dated looking. The UX/ UI could use some work

Recommendations to others considering the product:
Great service for businesses looking to make things easier.

What problems is the product solving and how is that benefiting you?
I think our previous allocation process was very disorganized. This allows it to flow without issue.

Xavier P.
Star Rating: 3.5

What do you like best about the product?
The app is is very easy to use and teach to new sales reps. The fact that an order submitted on Pepperi soon appears on Quickbooks reduced the errors between the sales and customer service departments. Finally, updating the catalog on the website is quite easy to learn. Pepperi customer service gets back to you fairly quickly if you have a problem. The Pepperi website makes it also fairly easy to add new reps and modify the items on the catalog. An update on the website is instantly uploaded on the app once refreshed.

What do you dislike about the product?
The app occasionally crashes and orders sometimes take time to get transmitted to Quickbooks. Also the last app major update earlier this year made it impossible for us to duplicate orders, which was a real time saver. Pictures of products also sometimes fail to upload and we've had several times to delete an account and then recreate it because their orders wouldn't get fully submitted.

Recommendations to others considering the product:
Be prepared for the transition to take some time. It took us several phone calls with the Pepperi customer service for the system to be fully operational.

What problems is the product solving and how is that benefiting you?
We reduced miscommunication between the sales and shipping departments, saved time to focus on sales and reduced the number of people needed to ship our customers orders. The app also made it easier for our sales reps to demonstrate our products, email spec sheets and order confirmations to our clients.

Verified User in Cosmetics
Star Rating: 4.5

What do you like best about the product?
Pepperi is easy to use and fairly easy to customize. We are able to not only use it as platform for entering orders, but also to task sales reps in the field without needing them to open a seperate application.

What do you dislike about the product?
Sync tasks don't always run on schedule.

What problems is the product solving and how is that benefiting you?
While used primarily for Order submissions, we have learned that there are many other functions within Pepperi. Recently we have expanded to using the tasking system which has been hugely useful in terms of coordinating our reps in the field and their internal assistants.

Verified User in Consumer Goods
Star Rating: 2.5

What do you like best about the product?
Pepperi has a simple and clear web interface. You can navigate to the different sections in a soft way. You can easily create and send orders through it. Once you create an order, you can modify, create quote and review in a simple way. Plus, you have an easy access to your client database and look out to any clients you wish easily. When you go to a client profile, you can see details about it, his open balance, all the past orders.

What do you dislike about the product?
The daily synchronisation is sometimes slow. The software can easily bug if you do things fast. You cant anaylse in details revenue, sales of each clients. You dont have a lot of options to analyse and describe a client.

Recommendations to others considering the product:
I recommend Pepperi for small and medium companies that have a database of clients with less than a 1000 names. Y ou can easily do the client and order managment whenever and wherever you are. You dont need an internet to use Pepperi, only if you wish to process an order and send by email.

What problems is the product solving and how is that benefiting you?
With Pepperi you can create and send orders fast. The reps can instantly create an order wherever they are and we can process it easily in the office. Pepperi is linked to quickbooks so you can easily see balances of clients, resolve the customer orders and payment anywhere you are with your phone or tablet.

Verified User in Marketing and Advertising
Star Rating: 3.5

What do you like best about the product?
Very straight to the point, this tool is easy to learn/ train new people to use it. Wish it had more space to add additional photos.

What do you dislike about the product?
It crashes very often, it saves some of your work but usually photos drop;.

Recommendations to others considering the product:
Allow for more photo attachments

What problems is the product solving and how is that benefiting you?
CRM for several hundred stores doing retail merchandise.

Verified User in Luxury Goods & Jewelry
Star Rating: 1.5

What do you like best about the product?
Ipad wholesale sales platform concept is a good one.

What do you dislike about the product?
No part of the process worked smoothly; It required a lot of trial and error.

Recommendations to others considering the product:
Not as of 6 months ago when we last attempted to use the software.

What problems is the product solving and how is that benefiting you?
We wanted a tool that our sales team could use at trade shows that showcased products on an ipad.