Kyle f.
Star Rating: 5

What do you like best about the product?
MMC helped me improve with territory planning and overall execution in the field. The mobile and desktop experience are so easy to use from wherever I'm at. My favorite part of the platform is that it includes a bi directional integration with my CRM Salesforce.

What do you dislike about the product?
If they built mileage tracking into the platform then it would literally have every aspect of what I need in the day of a life of an outside sales rep. They do a great job of building what users ask for so hopefully it's in the near term roadmap

What problems is the product solving and how is that benefiting you?
I had no idea what my total addressable market was until I started using MMC. I was spending hours a week doing admin work and now I would say I have most of those hours back to be in the field serving my customers and targeting new prospects. It provides any rep at any level of tech sophistication with a really intuitive and straightforward workflow

Sal C.
Star Rating: 5

What do you like best about the product?
Knowing where the team is at all times, seeing when we last inspected a site or had an issue in a face-to-face meeting. We use it to create routes in Mobile Shredding, and Janitorial Inspections and to cluster new service requests from our existing footprint. we cover the entire state from High Point to Cape May NJ, and seeing where a truck is, or where an agent is when a ticket comes in is essential to our daily operations.

What do you dislike about the product?
We are a 95% Government shop so we are not using the lead search at the moment, this is not to say it is a dislike or a bad service, we just were not able to us this will keeping up with essential services during the pandemic.

What problems is the product solving and how is that benefiting you?
New contacts, backup contacts.. we service over 500 sites in NJ and there was a lot of attrition during Covid, MMC helped us keep up.

Aaron S.
Star Rating: 5

What do you like best about the product?
The route planning and easy check in capabilities have been a major help to me. In the last 10 years of b2b field prospecting I have gone from shoebox, base, outfield, badger, geo pointe, map anything, and MMC IS THE ONLY ONE THAT DOES IT ALL!

What do you dislike about the product?
I do wish sales force integration could be more granular. I have workflows setup in sales force but if we could do parent child relationship association in MMC and have it update onto sales force that would be nice. Also duplicate check and adding geo location. Accounts could be done a bit better based on other apps I've used. Few too many steps to add a new account using geo location. Also offline is not great. However. These are far outweighed by the benefits in others.

What problems is the product solving and how is that benefiting you?
Organization. Note keeping time savings. I can add follow-ups and keep track krwho what and when WAY easier than. A desktop CRM, wish deals was better laid out on iOS all though

Manik S.
Star Rating: 2.5

What do you like best about the product?
This will bring a drastic change and will be easier to relate types of customers.

What do you dislike about the product?
This would also create confusion as these are not sorted.

What problems is the product solving and how is that benefiting you?
Problems related to the information which is missing and the queries they have in their mind.

Richard W.
Star Rating: 4.5

What do you like best about the product?
Ease of use; graphics; reports that are concise and useful.

What do you dislike about the product?
Not able to adapt and add some needed reports for our use.

What problems is the product solving and how is that benefiting you?
1. Inventory/asset tracking 2. Rep's time in the field 3. Account tracking & updating 4. Route Planning 5. 'Know before you go.' 6. We have created additional accounts due to the efficiencies of the software 7. Track multiple CSR programs

Kevin K.
Star Rating: 0.5

What do you like best about the product?
It appeared to be simple to use and solved the problem of quickly mapping an efficient day of sales calls.

What do you dislike about the product?
Tech support was unable to help me upload a simple spreadsheet of calls. The mapping of the fields didn't work correctly. Poor support on their end.

What problems is the product solving and how is that benefiting you?
The time it takes to plot out each day of calls.

Verified User in Mechanical or Industrial Engineering
Star Rating: 4

What do you like best about the product?
We love the ability to create routes for our East Coast Sales Rep based on the areas he plans on visiting. We enjoy being able to include current customers and potential leads. The integration with HubSpot is nice, as well, so his notes transfer to our customer database.

What do you dislike about the product?
Our East Coast Sales Rep is not very tech savvy, so getting him used to checking in and keeping notes in the app is challenging. The app is easy to use for those familiar with technology, but not so much for those who aren't.

What problems is the product solving and how is that benefiting you?
Map My Customers is helping us identify new leads in specific areas, as well as keeping us knowledgeable about the customers and potential leads our sales rep visits. It is helpful since our corporate headquarters are on the West Coast, and he is on the East Coast.

Brent G.
Star Rating: 4.5

What do you like best about the product?
The "distance betweeen check-in and entity location." This specific feature separates MMC from the competition and is a must-have if you're the team manager.

What do you dislike about the product?
The Daily Activities reports are only supported by Excel. We typically do not use MS- Excel and primarily use Google DOCS which can be limiting at times.

What problems is the product solving and how is that benefiting you?
When replacing a seasoned salesperson with a new salesperson, the new member immediately knows the who, where and recent history of the routed accounts. Nice!

Mimi C.
Star Rating: 4.5

What do you like best about the product?
It is extremely user friendly. It is easy to teach new coworkers how to use it.

What do you dislike about the product?
There are times when the website is down and I am not able to input information.

What problems is the product solving and how is that benefiting you?
It keeps track of our weekly traffic and helps us in creating reports for our company.

Nick B.
Star Rating: 4

What do you like best about the product?
Remembering information about a previous customer in counter

What do you dislike about the product?
How early the report sends daily. Sometimes I don't have time to get my entries in

What problems is the product solving and how is that benefiting you?
It is nice to pull up a map of close by potential customers when I don't know the area. It makes me more productive

Verified User in Telecommunications
Star Rating: 2.5

What do you like best about the product?
The lead generation tool is what I use the most

What do you dislike about the product?
There needs to be a select all button when you are adding new leads with it eliminating any duplicates automatically. Also there are lots of categories that would be helpful that you have listed but there is never the actual info. If the category is there the info for the lead should be as well.

Recommendations to others considering the product:
Great tool but make sure you have the extra time on your hands

What problems is the product solving and how is that benefiting you?
Mass lead generation

Verified User in Retail
Star Rating: 5

What do you like best about the product?
Using the routes to be time efficient. It is also convenient to check back on notes from previous calls

What do you dislike about the product?
Searching for a particular national account ship to address. Can get overwhelming trying to search with no luck typing keywords

What problems is the product solving and how is that benefiting you?
No problems experienced while using the app. Pretty self explanatory. Plus their is always help via email

Dustin W.
Star Rating: 5

What do you like best about the product?
The ability to access my accounts at a glance with the ability to store info, call and email customers like a real CRM. Color Coding Visit Reminders Mobile Friendly

What do you dislike about the product?
Not much, the app and website is very well built. I am able to use it as a mobile app to check my surround customer base. I used to cover a small area, but not have to cover multiple states, so this is very helpful

Recommendations to others considering the product:
If you are in outside sales or have mulitple locations to keep track of this app is amazing for keeping contact info, addresses and allowing you to add notes, comments, etc.. to each visit.

What problems is the product solving and how is that benefiting you?
I'm able solve the issue of seeing all of my customers in a given area. As well as solving the issue of a mobile CRM. The benfits are planning customer visits , documenting interactions, storing each customer into a given category, etc...

Verified User in Design
Star Rating: 5

What do you like best about the product?
I love that you can view all activities between sales reps in the company.

What do you dislike about the product?
Occasionally it will glitch and I will have to reenter data.

What problems is the product solving and how is that benefiting you?
It helps us target what customers need more attention and what type of outreach is most beneficial.

Kevin D.
Star Rating: 5

What do you like best about the product?
The mobile app is terrific, works in real-time as reps visit clients. The entire platform has been built with sales reps in mind, not from a manager oversight perspective.

What do you dislike about the product?
There has been the odd hiccup, but the whole MapMyCustomers team is incredibly responsive, professional, and quickly addresses any issues.

Recommendations to others considering the product:
all CRM's depend on staff adoption, MapmyCustomers has a sales rep 1st focus, so it's not perceived as a reporting or tracking tool. The platform makes a reps life easier day to day, so they naturally want to use it. This means great adoption, good data in, and thus good data out.

What problems is the product solving and how is that benefiting you?
Reps can log calls in real-time so keeping the CRM up-to-date is not an additional task. The ease of the platform encourages full adoption. Real data at a rep's fingertips when it's needed is vital.

Verified User in Design
Star Rating: 5

What do you like best about the product?
I like how map my customer is so simple and effortless to use. It is extremely helpful in terms of showing insight into our accounts and business.

What do you dislike about the product?
I do not like when map my customer occasionally glitches.

What problems is the product solving and how is that benefiting you?
Map my customer solves our problems of showing how clients are reaching out to us, how many times, and their sales within the past year.

Chris S.
Star Rating: 5

What do you like best about the product?
Great application that allows us to map all of our customers in one place. We have tried several other mapping softwares but this worked the best for our organization.

What do you dislike about the product?
We do not have any dislikes on the product. It can be accessed via PC, tablet, or phone. The flexibility of these 3 platforms works great for our business.

What problems is the product solving and how is that benefiting you?
The best part of this program is you it helps you route your trip to any given location. There are other apps out that we tried that did not work as well as this one.

Ben L.
Star Rating: 5

What do you like best about the product?
MMC is an easy-to-use, robust application that allows my sales team to focus on productivity and not get bogged down with lengthy reports and planning. They can assemble the data they need quickly and easily, review past activities, and get insights about their performance at a glance. As a management tool, the data is well structured and useful for tracking my team's progress.

What do you dislike about the product?
At times we have issues with our team members logging in and being able to access their account data. When we go to the map routing feature, it shows up as New York City for the location.

Recommendations to others considering the product:
If you're looking for an application that is both easy to use and provides robust data for sales planning and tracking, MMC is a great solution.

What problems is the product solving and how is that benefiting you?
The problems we're able to solve with MMC include helping our team manage their time and set priorities based on customer's needs and company initiatives. The benefits we realize include real-time activity tracking, a centralized application for updated customer information, and the ability to prospect with the find feature.

Jessica R.
Star Rating: 4

What do you like best about the product?
maps - IF ONLY they linked to google maps.. the addresses are stagnant and that is frustrating and time consuming for an on-the go outside sales person driving everywhere.

What do you dislike about the product?
i wish MMC communicated Both ways, not unitlaterally with salesforce. if i put a customer and notes into MMC, it NVR makes its way to Salesforce.. i have to enter it in SF 1st vs just using MMC :(.. Hourly refresh w SF would help as well vs daily. if there is No address - the customer doesn not show at all in MMC..:( but it would be nice if they popped up with a FLAG or something --saying to add it in SF.. or MMC? RE: new design that is launching.. .....I LOVE the new layout for company details w/ the visit, event.. section..please note to UI/UX that one..it did not let me select today.. june 10th but defaulted to june 8th (maybe because not yet launched? or glitch??) also it would be ESSENTIAL to add an EDIT feature to the notes. rt now you can only Trash/delete ,there is NO EDIT button. - thx, Also - not sure if it is possible, or already in play, but PLEASE please add the functionality for Addresses to link to google maps on the app! it does me no good to see an address then have to 1. write it down, then 2. type it separately into google maps. thx!! please pass along to UI/UX. - thx jess

Recommendations to others considering the product:
n.a

What problems is the product solving and how is that benefiting you?
saves some time setting up my route every morning

Andrew C.
Star Rating: 5

What do you like best about the product?
I love the mobile capabilities to easily log and identify opportunities/call points from the field. No more logging into my hotspot 100 times a day just to fill out my CRM. More time focusing on key aspects of field sales and driving revenues & growth. Categorizing my customers based upon account tiers to be more strategic with where I spend my time each day.

What do you dislike about the product?
No mileage submission for expense reports yet

Recommendations to others considering the product:
If you are considering a mapping tool to amplify your field performance - look no further. I spent years in previous roles using Badger, map point, and other mapping platforms that were annoying or fell short of expectations. MMC is regularly innovating and updating the platform to focus on customer feedback for new development to consistently improve and evolve with your needs.

What problems is the product solving and how is that benefiting you?
Better connectivity in the field, easier to identify targets nearby & grow territory, seamless integration into CRM, new business development.

Lindsey R.
Star Rating: 5

What do you like best about the product?
Map My Customers is a fantastic app for traveling sales reps - you have all of your accounts mapped out right there for you, so when you go to make your plan, you can see all of your customers in a certain area. It makes calling on your customers SO easy! I also love that you can log your activities immediately, in your car, so you don't have to go back later and try to remember all the calls you made. It maps out routes for you so you can hit every account in the best order to save on drive time. It also has a find leads function, so if you are in a city and you have some spare time, you can use that and find new accounts to call on. It is so easy to use, and it has made my life in sales that much easier! There are too many benefits to list here - so you just have to try it for yourself!

What do you dislike about the product?
The only thing I currently dislike about Map My Customers is that it is not currently directly attached to my work's internal system - so I cannot see current customer's YTD spend or open orders through MMC, or if a new customer is added to my internal system, a manual upload has to happen to get that customer to show in MMC. However, they are currently working on getting our two systems to connect so that this issue will be resolved soon! The developers at MMC are amazing, and if you don't like something, or something doesn't work exactly how you need it to work, they will fix it for you! Literally any issue we have come across, MMC has fixed it. We couldn't be happier!

What problems is the product solving and how is that benefiting you?
Map My Customers has helped my company solve the routing issues that many of our sales reps were having. Before MMC, we did not have a tool to visualize all of our customer accounts on the map to make a plan and route to make customer calls effectively. This tool has made planning and routing our calls SO easy, and now we don't miss any accounts in any specific areas that we may have missed before.

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
MMC is the best software I have found for pure account visualization and mapping. It is easy to edit accounts, and use colorful map pins to distinguish between different account types. I do not use the routing function, but other programs weigh heavily on this so they do not suit my needs as well as MMC.

What do you dislike about the product?
I dislike how frequently they update the platform. It would be ok if small updates were made, but it seems like everyone I update the app, I have to re-learn the interface. Also, it used to be much easier to manage accounts on the desktop website, but, I have managed after a slight learning curve.

Recommendations to others considering the product:
Easy to upload accounts and visualize accounts on a map using colored pins. However, it can be a little complex if you are interested in it solely to create routes.

What problems is the product solving and how is that benefiting you?
I love how easy it is to edit the accounts from your mobile device and how easy it is to send the info to GPS.

Verified User in Building Materials
Star Rating: 4.5

What do you like best about the product?
It provides our traveling reps with a centralized tool for managing all the dealers in their territories and plan their visit routes efficiently. The flexibility to add custom fields and include data that's useful to the outside reps and provides KPIs to their managers helps to keep the sales team's focus aligned with strategic goals. The team at MapMyCustomers has also been very responsive to suggestions and has already modified the tool based on feedback we've provided throughout our use. The handful of platform issues we encountered have been solved and the platform is always getting better.

What do you dislike about the product?
Most modern businesses rely heavily on web-based platforms (shared folders, CRMs, portals, etc.), but the custom fields currently don't recognize URL or email formats. URLs and email addresses don't display as active links in company details for our traveling reps. There is only one field for a web address, so we're forced to choose what link to show.

Recommendations to others considering the product:
Noted above in the "what I dislike" section.

What problems is the product solving and how is that benefiting you?
We're trying to centralize critical account information in one place that can be easily accessed by traveling territory managers. We're also using the tool to manage those territory managers by keeping track of their account management activities.

Shawn G.
Star Rating: 5

What do you like best about the product?
MMC helps me find leads and keep notes! I am able to easily navigate on the app to help me find new leads and keep track of my notes with leads.

What do you dislike about the product?
Map my customers is always willing to take input and advice on the app to help make your experience better and custom for you. It really helps take away any downsides to the app.

What problems is the product solving and how is that benefiting you?
I have benefited from map my customers creating routes for me to help me navigate my territory better as well as finding new leads and putting all my notes in one easy to find space with my leads.

Josh J.
Star Rating: 4.5

What do you like best about the product?
From an outside sales guy perspective, this tool has more promise and use than just about anything I've ever seen. I look forward to seeing their API list expand and getting their UX dialed in tight

What do you dislike about the product?
Some of the desktop features are clunky. Building routes is messy and inconsistent. Setting location when looking for leads or more business is just not intuitive. The field app is great and getting better with every update. The desktop for management really has a gap

What problems is the product solving and how is that benefiting you?
#yourjob Let me know if you need someone to articulate your value proposition.

Bill W.
Star Rating: 5

What do you like best about the product?
The fact that it shares information with my HubSpot CRM. Changes in Map My Customers will sync with HubSpot for accurate data across both platforms.

What do you dislike about the product?
Map My Customers software can be a little quirky when you first set it up. But, once you get it set up correctly and know the best ways to navigate the platform, it works like a charm.

What problems is the product solving and how is that benefiting you?
New sales reps can find a new territory overwhelming. Map My Customers allows management to prioritize their activity and routes for visiting customers and prospects. Sales reps can hit the ground running faster and become productive right away.

Verified User in Warehousing
Star Rating: 4.5

What do you like best about the product?
The mapping feature that this platform is centered around is unique and very helpful for our outside sales team. The team at MMC is very helpful as well.

What do you dislike about the product?
We have lots of issues with getting data from the platform. For example, we have automated reports that just sometimes do not arrive. Integrations with our ERP system and CRM have been complex and expensive.

What problems is the product solving and how is that benefiting you?
The ability to create routes and track field rep activity in real (or at least somewhat real) time.

Verified User in Business Supplies and Equipment
Star Rating: 3

What do you like best about the product?
I like that you can group customers and them filter these customers on the map.. I think it is so much easier to plan when I have a birds eye view of the area

What do you dislike about the product?
We are having some issues with defaults settings that don't make sense to us and some issues implementing custom fields that get info from our ERP.

Recommendations to others considering the product:
Make sure that any ERP integration is complete and tested before the roll out. This would make training and adoption by users more meaningful.

What problems is the product solving and how is that benefiting you?
I think it's MMC helps me a bit more organized as it relates to planing for day to day activities. It is also easy to use in the fly when the plan changes to stay productive

Richard W.
Star Rating: 5

What do you like best about the product?
Ease of use. Graphics are clear for comparable data info.

What do you dislike about the product?
I am not able to generate several much-needed YTD graphs along w/past year YTD data graphs.

What problems is the product solving and how is that benefiting you?
1. Time-saving route generation. 2. I am now able to track corporate assets by uploading pix to each account. 3. Marketing programs can be rolled out and tracked by color-coded drop pins.

Verified User in Medical Devices
Star Rating: 4

What do you like best about the product?
I like that the Map My Customer team is always there to help. When my team has an issue Map My Customer is a chat away from solving our issue. The team has always been more than helpful when we need training sessions or additional help with features. Also, the team is more than polite and professional when it comes to our business relationship.

What do you dislike about the product?
Map My Customer is a new program that comes with its ups and downs. There are bugs here and there but overall the program is great!

What problems is the product solving and how is that benefiting you?
We are utilizing the mapping tool in order to reach new or old businesses within the dental field. The team has recognized that the looping function on the mobile app makes setting a route very easy.

Anthony L. P.
Star Rating: 5

What do you like best about the product?
Map My Customer is continuously improving and helping me to manage my customers needs and keep track of vital information in developing my client base.

What do you dislike about the product?
Hard to navigate efficiently on a iOS system.

Recommendations to others considering the product:
Try it!, you won't be disappointed.

What problems is the product solving and how is that benefiting you?
Keeping track of notes such as names and numbers and what the prospective customer requires or has purchased in the past

Verified User in Facilities Services
Star Rating: 4

What do you like best about the product?
I like having all my accounts viewable on a map. It makes it easy for me to plan my route for the week or on the fly.

What do you dislike about the product?
One cons is the constant update to the layout on the MMC App. It's like I have to relearn how to use it all over again.

Recommendations to others considering the product:
It's a must if in Outside Sales.

What problems is the product solving and how is that benefiting you?
A current problem would being not able to upload multiple accounts from a spreadsheet. Turns out I no longer have authorization to up load accounts using the spreadsheet option.

Verified User in Medical Devices
Star Rating: 5

What do you like best about the product?
Extremely user friendly. If there is an issue it seems very easy to have tweaked by MMC staff. It allowed me to organize gathered information so I can refer back to when needed.

What do you dislike about the product?
Initially it was difficult to receive reports from my co-worker and "link" our accounts we share. That has since been resolved.

What problems is the product solving and how is that benefiting you?
We have solved the issue of cross over with my co-worker and myself where we share the same accounts. Benefits are that things are documented in a way that is easy to refer back to and use the information I already gathered.

Verified User in Building Materials
Star Rating: 4

What do you like best about the product?
Ability to add activities is seemless; easy to find and easy to populate. Running simple reports is also very easy and quick.

What do you dislike about the product?
No ability to search for customers via account number. This makes it especially difficult when there are customers nationwide with the same name.

Recommendations to others considering the product:
Its as good as the inforation you upload into it. If that information is faulty they MMC cannot improve it.

What problems is the product solving and how is that benefiting you?
Easy to determine which "pockets" of territory have a concentrated customer base or no customer base at all.

Eric M.
Star Rating: 4

What do you like best about the product?
The ability to quickly manage territories, identify opportunities geographically, and keep an eye on my teams' pipeline.

What do you dislike about the product?
MMC does not directly integrate with our back end system, and there are limited customizations available.

What problems is the product solving and how is that benefiting you?
traditional CRM needs and territory planning.

Lorena K.
Star Rating: 5

What do you like best about the product?
Geo-targeting capabilities keep my day moving.

What do you dislike about the product?
Pop-up covers the area that I'm currently typing in.

Recommendations to others considering the product:
Can't think of any.

What problems is the product solving and how is that benefiting you?
Efficiency in gathering daily outreach and built-in reporting to share with team leadership.

Verified User in Hospital & Health Care
Star Rating: 4

What do you like best about the product?
I can easily pull up accounts and find or add notes.

What do you dislike about the product?
Not much I don't like. The only problem I am having I explained in the box below.

Recommendations to others considering the product:
I don't have any recommendations.

What problems is the product solving and how is that benefiting you?
When I add a note as an activity, the screen doesn't scroll down when I'm typing, so I am typing blindly and hope when i pull the screen down I don't have to edit what I already typed.

Verified User in Building Materials
Star Rating: 5

What do you like best about the product?
Their support team loves feedback and are constantly trying to find ways to improve

What do you dislike about the product?
Because of how quickly the company has expanded and is improving, it is difficult to keep up with.

What problems is the product solving and how is that benefiting you?
It quickly determines areas of untapped potential. Our team is certainly less likely to miss a convenient stop by referring to MMC as they travel

Verified User in Machinery
Star Rating: 0

What do you like best about the product?
They make processing your payment very easy.

What do you dislike about the product?
If you try to cancel your subscription, they will charge you anyway and won't give you your money back.

What problems is the product solving and how is that benefiting you?
I tried their software for nearly a year and it did not help manage my customer database nearly as well as their competitors.

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
MCM is very user friendly and visually pleasing.

What do you dislike about the product?
Cost, since I use it out of pocket & my company doesn’t pay for it

Recommendations to others considering the product:
It is a great tool to use for making sales, planning your routes & see opportunities.

What problems is the product solving and how is that benefiting you?
I am able to schedule routes with ease, adjust each day if needed.

Verified User in Legal Services
Star Rating: 4

What do you like best about the product?
The mapping feature is what I use the most. Routing tool.

What do you dislike about the product?
I don't really have any downsides to using this.

Recommendations to others considering the product:
Look at the mapping and routing features. I found them to be very strong.

What problems is the product solving and how is that benefiting you?
I've been able to keep my client visits systematic.

Verified User in Medical Devices
Star Rating: 4.5

What do you like best about the product?
Each issue thst arises is responded to promptly

What do you dislike about the product?
Inability to back out of companies without the system locking up

What problems is the product solving and how is that benefiting you?
Being new to an outside sales position, I enjoy the ability to map & take notes in the same app

Verified User in Logistics and Supply Chain
Star Rating: 5

What do you like best about the product?
I like thae pins on the map feature. When on a route you can clearly see where customers are.

What do you dislike about the product?
I dislike the add prospects feature. It always defaults back to a standard location when I try to add multiple new accocunts

What problems is the product solving and how is that benefiting you?
I am not really solving any.

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
I like that we can track our client's listings for future use if we need footage due to weather circumstances.

What do you dislike about the product?
We need some more colors to coordinate with our clients :)

Recommendations to others considering the product:
It is worth a shot to try something out that may save you time

What problems is the product solving and how is that benefiting you?
We are able to locate all our listings in one spot and that makes this very beneficial to our team and it saves time to locate what we need.

Verified User in Information Services
Star Rating: 5

What do you like best about the product?
I enjoy that I can create activities when I visit a dealer.

What do you dislike about the product?
I enjoy the app and haven't found something that I don't like

Recommendations to others considering the product:
Definitely recommend if you have a region and need to organize your visits

What problems is the product solving and how is that benefiting you?
No issues

Verified User in Wholesale
Star Rating: 4.5

What do you like best about the product?
Nicely tracks daily activities by sales rep and provides visibility of who is doing what where.

What do you dislike about the product?
There are still some kinks to be worked out in the more simple functions that hinder overall use i.e. the search bar will pull way too many records even if the words used are pinpoint specific.

What problems is the product solving and how is that benefiting you?
Accountability and productivity have increased. We are moving customers, cold and warm, through the sales funnel quicker.

Verified User in Medical Devices
Star Rating: 5

What do you like best about the product?
It's straight forward and easy to navigate.

What do you dislike about the product?
Fields are not always present. Do not like having to find fields in the drop downs.

What problems is the product solving and how is that benefiting you?
Efficiency in my daily route. Like the email from account feature.

Verified User in Wholesale
Star Rating: 4

What do you like best about the product?
Customization, ease of use, and mobile friendly.

What do you dislike about the product?
Not allowed to change unique identifier.

What problems is the product solving and how is that benefiting you?
Customer account/contact profiles, deal priortizing, live updated funnels, and contact/activity cadence measurements.

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
Map routing and ability to change the status of accounts

What do you dislike about the product?
All the updates and changes that happens

What problems is the product solving and how is that benefiting you?
Integrating our data within the app that helps me identifying key accounts

Charlie O.
Star Rating: 5

What do you like best about the product?
I can keep track of all my vendors in one map, statewide

What do you dislike about the product?
That I can't screenshot a "business card" like screenshot to forward to staff.

Recommendations to others considering the product:
It's a great app

What problems is the product solving and how is that benefiting you?
Keeping track of vendors

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
Can regularly run reports of my companies, deals, people, and activities!

What do you dislike about the product?
Nothing I dislike! Very user friendly resource

What problems is the product solving and how is that benefiting you?
Allows me to have greater transparency and organization into my business

Verified User in Hospital & Health Care
Star Rating: 4.5

What do you like best about the product?
The ability to track my team, the tracking reports, and the support if i get.

What do you dislike about the product?
It was a little cumbersome to input and gathering the data. There were some hiccups with the mobile app that were rectified. Prompting would help for inputting notes.

What problems is the product solving and how is that benefiting you?
Just tracking and seeing where the reps are

Nick M.
Star Rating: 4

What do you like best about the product?
I have used many different CRM platforms and none have made it easier than MMC to import customer lists. The routing function of the platform is very straightforward as well. By far the best App in terms of CRM services and real time updates between web and app make things run very smooth. The ability to have sales leads show up is also a big bonus.

What do you dislike about the product?
Our company does a lot of work with Canada's largest grocery banners (Loblaws, Sobeys, Costco etc.). MMC needs to incorporate a way for these to be shown as pins by banner and/or store name instead of company name.

What problems is the product solving and how is that benefiting you?
Sales leads, tracking deals, routing sales reps, customer visibility.

Verified User in Wholesale
Star Rating: 4

What do you like best about the product?
I like the routing aspect of the app. You can select specific pins in a region, have a start and end location, and build a route that limits windshield time.

What do you dislike about the product?
I do not like how hard it is to upload an account list in bulk. NOTE: this is due to my company settings not Map My Customers.

Recommendations to others considering the product:
I recommend uploading your accounts with as much info as possible.

What problems is the product solving and how is that benefiting you?
I am working with Map My Customers to show pins within a territory. I really like the color options for pins. I can sort pins depending on type, payment terms, etc.

Ryan C.
Star Rating: 3.5

What do you like best about the product?
I like that I am able to plan my days in advance and organize all of my notes in one central location. The lasso feature is helpful when I'm trying to make the most of my day in a given area and I want to find a couple quick stops I can make on my way to the next meeting.

What do you dislike about the product?
The mobile app has undergone many changes that I believe were intended to be for the better, but it has created a lot of headache trying to learn the new system. There are several glitches from time to time that discourage me from using the app in the field so I prefer to take notes and manually input at end of my day.

Recommendations to others considering the product:
Take advantage of the customer support team whenever you are feeling frustrated. I have found that they are always happy to help and relatively quick to respond.

What problems is the product solving and how is that benefiting you?
It is helpful in that it enables me to visualize what opportunities are around me, and sometimes even though I haven't planned on visiting a place that day the map can bring to my attention accounts that are close by that I haven't touched in awhile in some cases.

Carlos M. A.
Star Rating: 4.5

What do you like best about the product?
The mobile app is awesome - cant beat the ability to update customer notes before you leave the parking lot while its all fresh in your head

What do you dislike about the product?
We migrated from the first version and we experienced some data loss but thats always expected when upgrading

Recommendations to others considering the product:
Great program very robust and the tech support is really there

What problems is the product solving and how is that benefiting you?
Lead tracking and follow up on active deals is super easy because its all right there for you

Hayden L.
Star Rating: 5

What do you like best about the product?
Huge fan of the tool and have personally recommended to multiple friends and colleagues. As someone who has a large territory to cover and lots of customers within that territory, this tool saves me a ton of time and money. I was burning many hours trying to manually map out and think through where I was going and who I was seeing. With MMC, things are different. Easy integration with HubSpot. I manually uploaded because I just have the starter version, but it was very simple and worked well. As I understand it, the premier version allows you to have it sync automatically. Great tool that's become a key piece in my sales tool portfolio.

What do you dislike about the product?
Only complaint would be the inability (at least for me) to see the projected stop times at a different time other than the present. For example, if I have a route I want to look at, I'll see the ETA at each of my stops from now. I'd like to be able to set my start time. I'd also like it to automatically add in my final destination.

Recommendations to others considering the product:
The investment cost is so low that I can't think of a reason not to give it a shot. Having customers visual location shown is just such a gamechanger. If you travel, you need Map My Customers.

What problems is the product solving and how is that benefiting you?
I needed a solution that would allow me to efficiently map across cities and states. I was spending hours doing that before. Now I can better focus on the interactions with my customers instead of how and when I'm expecting to get there.

Andy W.
Star Rating: 5

What do you like best about the product?
The map feature is great being able to see a visual representation of all your accounts, and having the ability to color code them however you like.

What do you dislike about the product?
There have been a lot of changes lately, can be tricky to keep up to date with how everything works.

Recommendations to others considering the product:
Understand it will take some work up front to upload all your account info. This can be a pain, but once it's done it's done and will be totally worth the benefit.

What problems is the product solving and how is that benefiting you?
Keeping a large account list organized. Being able to keep track of where in the sales cycle I am with various different customers.

Verified User in Medical Devices
Star Rating: 4

What do you like best about the product?
Exceptional customer service!!! Once information is initially entered, subsequent data entry is pretty simple.

What do you dislike about the product?
The monthly fee is high in my opinion. $60.00/month for monthly billing; $10 extra dollars per month vs paying $600/year.

What problems is the product solving and how is that benefiting you?
All contact/activities are all under the account, and very easy to retrieve that information. Benefit is simple, quick note taking on the fly..

Verified User in Photography
Star Rating: 3

What do you like best about the product?
The Mapping and optimizing tool is fabulous. It is the reason I got this CRM against all the others out there. I do like that people has no been added as in my work, people continuously transfer and move around.

What do you dislike about the product?
Before all the upgrades, the App was a super easy, visual mapping app that saved time and optimized my route. With over 450 leads and accounts, I am lucky to only focus directly on the Company level for win or loss. I loved the fact I was able to simply change the company stage, pin colour and enter notes at the company level and when I would get home, a report of all my visits would wait for me. I use to print out my notes and then e-mail accordingly. Simplicity was key to me. In the last year, upgrades have happened that now 3 maps are created instead of 1. Visually, your information is represented as a pin on a map. Each map, you can change the colour of the pins. The 3 maps are : Company - People and Deals. This was what I wanted to avoid in a CRM. Being on the road 6-7 hours a day, I miss the simplicity of the app of only having one map to quickly visualize my visits for the day and prioritizing by stage. The Companies and People maps have been striped of stages and sale funnel capability. This creates an extra step as you can only create routes from this level but the Deals now contain your stage and progress (Sales funnel). BUT, you cannot create a route from deals, meaning, the changes and notes you put in your companies does not change in the deal and vice versa. So if you work on adding notes in a deal, you have to enter some of it twice into the company thereafter. Because what the point of logging on pins where your hot accounts are and not even being able to use that to create a route. In short, I loved the program at it's simplest. The upgrades seem to be getting further from the original idea of a mapping software for your leads which is disappointing.

Recommendations to others considering the product:
Great to visually see your accounts. Needs a little work with all the new upgrades as it's getting more complicated and a lot of the features are obligatory to use even though you don't need it. Makes me take a few more steps during the day. Would love the ability to make routes from deals or just remove that option to keep it simple or ability that the three categories communicate better together to update your info between them. It's becoming very similar to most CRMs which is disappointing because it's best asset was the map capability and simplicity. The upgrades are furthering from this awesome feature by adding many fields to fill out, extra steps to make sure the categories are all updated the same, and it's just more work.

What problems is the product solving and how is that benefiting you?
Being on the road 6-7 hours a day, I love that if I need to go to the other end of town for a meeting I can optimize my day by visiting all the accounts on my way for follow ups or just customer service. It really optimizes my day rather than wasting time travelling from one end to the other of the city.

Alec R.
Star Rating: 5

What do you like best about the product?
I love how easy it is to look up a customer right after you get done with a meeting and immediately be able to put in activities and notes on the conversation. The App aspect is really able to make this easier especially on the go.

What do you dislike about the product?
Adding a customer in can be time consuming and there are a lot of fields.

Recommendations to others considering the product:
If you are looking for a CRM that is mobile this is the best one that I have used.

What problems is the product solving and how is that benefiting you?
I am better able to keep track of previous conversations rather than reliant on memory.

MICHAEL F.
Star Rating: 2.5

What do you like best about the product?
I like the fact that all of the customers are located on one map and are easy to locate with a tap of the screen. This gives the salesman the ability to quickly plan a route for the day to work more efficiently. The fact that the salesman is able to be as detailed as possible with in the account tab helps them manage and grow the account to the best of their ability.

What do you dislike about the product?
The new platform went away from some of the reports that we used on a daily basis. We have tried to recreate them but to this point we are unable to do it. The reports are not pulling all of the data. The other issue we are having are the bugs in the system. The app will turn off for no reason and will not always save the data entered.

Recommendations to others considering the product:
This is a good program for detailed salesman that will take the time to review how to use it correctly. There are more than enough tools in the program that will help a sales organization to grow and expand.

What problems is the product solving and how is that benefiting you?
The advantage for our salesman is that they are able to review notes entered and saved. This allows them to review the account notes before they revisit the customers or prospects.

Ed T.
Star Rating: 5

What do you like best about the product?
I love that I can see at a quick glance where all of my students are working. I am required to do monthly site visits with students in the Cooperative Education program. The pins on the map are an awesome way to see where everyone is, plan my visitation routes, and set reminders. Very easy system to use. I am so happy I found this.

What do you dislike about the product?
There really isn't anything for me to dislike as I am not using this for it's intended purpose.

Recommendations to others considering the product:
This is a very easy system to use. Great functionality, fast and friendly customer support. I am so glad that I found this software solution.

What problems is the product solving and how is that benefiting you?
I need to visit students monthly. This software helps me keep track of where they all are, what visits I have made, and because of the great map view, plan my routes for the visits. It would be a logistical nightmare trying to figure out who to visit on which day and where in an approximate 50 mile radius of my office should I go. Very happy with this.

Stephanie Z.
Star Rating: 5

What do you like best about the product?
The quick customer service via messaging

What do you dislike about the product?
The glitches when my app signs me out and doesn’t save my activity

Recommendations to others considering the product:
It’s great

What problems is the product solving and how is that benefiting you?
Remembering my activity with my customers, the ease of use, it’s very user friendly

Verified User in Mining & Metals
Star Rating: 4

What do you like best about the product?
The navigation and route planning are excellent.

What do you dislike about the product?
Some small things are overlooked that I find a workaround. I'm surprised there isn't automatically a fax field, etc. Wish I could download the data.

What problems is the product solving and how is that benefiting you?
Keeping customers organized.

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
It allows me to get to my accounts in the most efficient way!

What do you dislike about the product?
It kicks me out if I don’t use it for a few days

Recommendations to others considering the product:
Definitely give it a try. I know it’s help my daily drives.

What problems is the product solving and how is that benefiting you?
I save so much gas money by using this app!

Verified User in Law Practice
Star Rating: 4.5

What do you like best about the product?
Drag and drop new client info in when adding clients

What do you dislike about the product?
Occasional bugs but usually fixed right away

What problems is the product solving and how is that benefiting you?
I can keep track of hundreds of customers right on my phone or desk top

Clarissa B.
Star Rating: 5

What do you like best about the product?
I love the different reports that are available to download. They are super great in the fact that you can customize to any field. The reports are also emailed and exported to an excel file which makes it even more feasible when sorting data.

What do you dislike about the product?
Sometime I have noticed when adding "USA" to some of my accounts it takes it away after saving it. Not sure why, but when I add it back a second time, it stays.

What problems is the product solving and how is that benefiting you?
I am solving all of my department's CRM needs simply by this program. I love the benefit of having an interactive map so we can physically see where our agents are located regionally.

Mitch C.
Star Rating: 5

What do you like best about the product?
The customer service is great. The ability to upload my customers via excel And plan my days out the night before make for a seamless day of calls in the field. It’s easy to add notes and new deals. Must have for field reps.

What do you dislike about the product?
There isn’t much bad about the app. I think it’s worth the fee.

What problems is the product solving and how is that benefiting you?
Needed a way to figure out how to optimize my stops during the day and MMC does this

Verified User in Medical Devices
Star Rating: 5

What do you like best about the product?
I love how easy and convenient it is to navigate and place notes about my leads.

What do you dislike about the product?
I like all things about this. There really isn’t anything I don’t like

Recommendations to others considering the product:
Highly suggest using MMC. Very helpful in your day to day

What problems is the product solving and how is that benefiting you?
I am able to map out my leads/clients, perform my job closing and also place notes about each company to keep track.

Verified User in Medical Devices
Star Rating: 5

What do you like best about the product?
How easy it is to use. Once you get the hang of everything

What do you dislike about the product?
Wish is was more targeted to clinics instead of deals for medical device reps

Recommendations to others considering the product:
Deff use it if you want to have a easy tool to managed customers

What problems is the product solving and how is that benefiting you?
Easy routes to navigate

Verified User in Hospital & Health Care
Star Rating: 4.5

What do you like best about the product?
I enjoy that MMC is very easy to use. It allows your to become more organize and track customers and the last time you had contact with them. Also keeping track of contacts for each account is very easy in MMC.

What do you dislike about the product?
It would be nice if outlook synced with MMC so that if we email a customer out of outlook, MMC will automatically document that we reached out to that client.

What problems is the product solving and how is that benefiting you?
Problems solved- keeping contacts and their info in an organized space. Benefit is that I can organize my route for the day without taking time to do in google maps

Tammy W.
Star Rating: 3

What do you like best about the product?
It’s pretty accurate to your location about 90% of the time. Once you have them entered it’s easy.

What do you dislike about the product?
Entering contacts is not user friendly to just transfer, it asks country most businesses do not have their client list set up like this so I have to manually enter each client. Also they switched driving directions to google maps from Waze, I absolutely hate google maps!

Recommendations to others considering the product:
Read the reviews before purchasing, shop other similar apps

What problems is the product solving and how is that benefiting you?
Finding clients fast, color coating months make it easy to know when visited last.

Verified User in Medical Practice
Star Rating: 5

What do you like best about the product?
This app allows me to take detailed notes on who I’ve met and what we did! I can sound really informed when I meet with my customer and I remember their name and some details about them!

What do you dislike about the product?
There were some bumps in the road at first, but most of the issues have been ironed out. I still don’t like the desktop version, I am very visual and I prefer the map be the home screen. Also on desktop, pressing ctrl + mouse wheel to zoom is annoying.

What problems is the product solving and how is that benefiting you?
I’m needed to have a detailed pinned map that I could take notes on, I like to click on the account I’ve visited and notate what I’ve done and what was said.

Kyle D.
Star Rating: 5

What do you like best about the product?
I like the ease of updating accounts via the app and also think the website is laid out well. It has made updating our progress with customers much easier to track.

What do you dislike about the product?
I'm not a big fan of the "list view" of accounts. It looks slightly jumbled. Other than that, I don't have any dislikes.

What problems is the product solving and how is that benefiting you?
It has made processing new accounts and tracking customer updates pretty seemless and easily accessible. This has benefited our sales force greatly.