Verified User in Consumer Goods
Star Rating: 3

What do you like best about the product?
- Will allow our organization to level up our post-purchase solicitation. - Multi-brand pricing incentive - New dynamic email templates allow a more consistent brand experience for customers post purchase.

What do you dislike about the product?
- Some of the functionality promised to us by the initial sales team member was quickly proven to be incorrect information, this was discovered after our contract was signed. Very disappointing. - Inability to add "incentivized product" tags for product and review seeding as required by FTC regulations. Custom dev work required to develop a workaround. - Many questions unable to be answered by onboarding CSM. - Email templates and customization of widgets has been more challenging than expected - support from Yotpo's dev team has been slow, continued delays and no followup. Once finally delivered 3-4 weeks later, widget was completely wrong (incorrect colors, fonts, and layout). - Overall, onboarding has been much slower than expected.

What problems is the product solving and how is that benefiting you?
Yotpo solves the problem of outdated, and antiquated post purchase email templates and user experience. The clean and intuitive customer experience via email and sms will be a game changer for our customers, if we can finally get onboarded.

Laura P.
Star Rating: 5

What do you like best about the product?
Yotpo helps us to collect reviews using loyalty rewards. Thanks to it we're able to obtain honest feedback from our consumers to know their satisfaction with the product and reward them for letting us know in which areas we need to improve.

What do you dislike about the product?
The only problem I am currently facing with Yotpo is the necessity to increase granular filters that will allow us to track better the reviews and the information share by consumers.

What problems is the product solving and how is that benefiting you?
Yotpo is currently helping us to interact better with our consumers and hear their opinion about the service and products we currently offer. In this way, we're able to have transperacy.

Muhammad H.
Star Rating: 5

What do you like best about the product?
I like best it in that it provide third party integration feature to integrate with other platforms, we only integrate it and start using it on our website. yotpo provide best feature for ratings and reviews from clients.

What do you dislike about the product?
I don't dislike anything it in. Beacuse i also integrate it with my company's client project, it is integrated easily with many platforms and provide many features, services work and explainary reviews.

What problems is the product solving and how is that benefiting you?
Yotpo provides third party fully created reviews and rattings featured, if we don't used it then we need to create our own custom feature, and it takes lot of time, Yotpo provide built in features only need to integrate it and start working

Carmela H.
Star Rating: 5

What do you like best about the product?
I like that it is easy and straightforward to use. I know exactly what I am doing and how to get my messaging to my customers. It's a great plug in to my shopify site.

What do you dislike about the product?
The only thing I don't necessarily like is that I can't block numbers from subscribing. There are some customers I don't want back on the platforms and its not easy to block.

What problems is the product solving and how is that benefiting you?
I can get to the consumer via text. It makes it so easy to inform people about a sale or new items coming to the business. People are always texting but they don't always check email.

michael h.
Star Rating: 5

What do you like best about the product?
I love the convenience of yotpo! It's got everything you need for capturing valuable social proof from your customers with a few clicks! Highly recommend them compared to others that are more costly & confusing

What do you dislike about the product?
The only downsides we've found so far are some semi confusing integrations but that may not be on yotpo end as it is a 2 way street

What problems is the product solving and how is that benefiting you?
They are keeping my SMS marketing active & effective! Incredibly affordable for us as a smaller sized business. We don't even have to think about the SMS marketing just check it weekly & when needed to create & send campaigns

Alex F.
Star Rating: 0.5

What do you like best about the product?
that it's an all-in-one tool. Having everything in one tool is handy, but even then their tools don't integrate very well together. It feels like you are using different tools that have basic integrations between each other.

What do you dislike about the product?
Reviews Pricing is based on orders processed and not requests. We use our store to process warranties, spare parts, influencer shipments, and subscriptions. All of which don't require a review request. Their Support team is also not helpful, it usually takes 10-15 back-and-forth messaging before we get new information, that is not available on the site.

What problems is the product solving and how is that benefiting you?
Having Reviews, loyalty, referrals, and SMS all in one platform.

Arielle F.
Star Rating: 4

What do you like best about the product?
It's easy to use with multiple sites, and toggling back and forth isn't an issue. The categories they provide allow for further reporting than most other review sites.

What do you dislike about the product?
A lag has not been addressed in the system, leading to delays and missed reviews. Creating a pool for photos with reviews would be great.

What problems is the product solving and how is that benefiting you?
Gathering customer reviews and feedback as well as customer photos of items purchased. This leads to less time with our Agents reaching out to Customers for reviews and photos daily.

Kyra V.
Star Rating: 5

What do you like best about the product?
I love that it has so many features in one app. It helps me level up my customer service.

What do you dislike about the product?
I wish the SMS had more segmentation abilities.

What problems is the product solving and how is that benefiting you?
It makes the subscription process so easy. I love the fast customer service. I love that everything is in one place.

Damir K.
Star Rating: 4.5

What do you like best about the product?
Yotpo's offerings are the best on the market, bar none. Their team is deep and widely staffed, and the implementation process is very structured. Plus, our customers are loving it. I love the interconnectivity of the whole system as well.

What do you dislike about the product?
Likely due to Yotpo's acquisition strategy to expand their offering of platforms, the experience with Yotpo can be awkward at times. The tools load tons of unused and irrelevant CSS and JavaScript onto our pages, causing slowdowns. We seem to stumble on a new bug within the system each day — one of which resulted in us texting customers who had not subscribed to texts. Lastly, their structured implementation strategy left us bending to their needs rather than feeling like we could get the system to do what we needed. This left the bulk of the work as a "phase 2" with their CSMs, who seemed surprised the launch teams pushed us off on them at the stage we were at. Overall, everyone we've worked with has been good, but the overall siloing of the experience just left us feeling growing pains. I wish we had just one dedicated rep who helped with all of it. Oh, and it's expensive. I would not have gone with Yotpo if we were not utilizing multiple services from their offering.

What problems is the product solving and how is that benefiting you?
Yotpo is providing us with a dedicated reviews, loyalty, and SMS platform. We likely would have gone with their subscription platform as well, but it was not in the offering set when we signed on. The interconnectivity of the apps is great, and each individual app is competent at what it does.

Madeleine G.
Star Rating: 5

What do you like best about the product?
We added the SMS, UGC, loyalty, and reviews widgets to our site and not only are they easy to use, but the customer success team is fantastic at walking you through any questions you might have. We're a really small team, so having that constant support made a world of a difference for us. Plus, it's been months since we launched these programs but we still meet regularly with their team to talk optimizations and how to reach our goals. I couldn't ask for more.

What do you dislike about the product?
The on-site customizations are pretty limited unless you have a dedicated member of your team who is able to edit with CSS. But this is so small in the grand scheme of things, and I find that their pre-made designs are really intuitive and easy for customers to understand right off the bat.

What problems is the product solving and how is that benefiting you?
SMS flows (now that Shopify is discontinuing theirs) and campaigns (were nonexistent before), adding a loyalty program (which is increasing our returning customers and AOV), and now we have an easy reviews system that helps build customer trust for our products.

Larry W.
Star Rating: 3

What do you like best about the product?
Fairly easy integration at first. General review syndication works as it should. After purchase review emails are sent out, as scheduled.

What do you dislike about the product?
Platform is stuck in time. Lack of new features and issues that existed 3, 4 or 5 years ago never get fixed or addressed, as I expected they would be. For instance, if you have syndication set up, it will send Questions (from Q&A) to every syndicated Help Desk. So our customer service gets the same Question emailed to them 5 or 6 times. If they answer from one of the syndicated Question emails, it goes nowhere, does not get displayed and serves 0 purpose. Their support can't even clarify why their system sends this multiple times. Also, if a customer purchases, for instance, 3 products and we send a review request for Product A but they write a review for Product B, I cannot change the review and make it available for Product B. I would have to download the entire database of reviews, change it in the CSV file and re-import it. Not worth the time, but very frustrating that we are leaving reviews not published because of a simple user error that should be able to be corrected with a couple clicks of my mouse. Customer support is spotty, at best. Our plugin version also apparently is old and Yotpo has not even been able to verify what trigger is used in our installation for sending out the review request. We've had lots of reports of customers getting review requests before they receive their shipment. Not good when they can't even tell you with certainty what their system is doing. Beyond frustrating.

What problems is the product solving and how is that benefiting you?
Gathering and displaying reviews for our website.

Shane S.
Star Rating: 4.5

What do you like best about the product?
Yotpo is makes it easy to use reviews across all channels. From our website to emails to social, Yotpo helps us leverage customer reviews to the max. It's integration is simple and the dashboard is easy to navigate.

What do you dislike about the product?
Because of the amount of data being presented on screen, it can at times load a bit slow. So, a good internet connection would be my recommendation. I wish there was more ability to customize the style of review emails without paying extra.

What problems is the product solving and how is that benefiting you?
We're a small business, so we rely heavily on what customers say about us. It's great to get feedback through reviews. Also, because Yotpo provides a Q/A feature, we can quickly respond to customer questions that get posted on our website. We also use their Visual Marketing Studio to bring the projects that our customers are doing to the forefront and build a community.

Maika N.
Star Rating: 4.5

What do you like best about the product?
We use Yotpo for customer reviews, loyalty, referrals and SMS marketing. All services integrate seamlessly together and we are able to monitor and track our customer's experience in one place

What do you dislike about the product?
Their data and analytics could be improved. Their reports can take while to load and there would be better quality of analytics

What problems is the product solving and how is that benefiting you?
We're able to create a unique loyalty program for our business, this has resulted in an increased percentage of returning customers.

Tami E.
Star Rating: 3

What do you like best about the product?
Yotpo has been good. BUT where they have shined is customer support. Going above and beyond when needed to help make things happen.

What do you dislike about the product?
I would love if we could do more within itself with data.

What problems is the product solving and how is that benefiting you?
I enjoy how easy the SMS platform is, I also love the SMS team. Loyalty is a little trickier for us. Reviews are easy.

Lindsay D.
Star Rating: 4

What do you like best about the product?
Easy to use, full-service platform. The features are robust and the opportunities to scale and optimize are virtually endless. Compared to similar tools like Stamped, Yotpo's product offering is greater and in my experience, more reliable.

What do you dislike about the product?
The review request emails require some knowledge of CSS (or access to a developer) to make them look & feel on brand. Also, there were a few enhancements that were buggy- for example, the Yotpo developers added an anchor link so that users would be brought to the "Leave a Review" section of our product pages, but this anchor link only worked on desktop and Android devices, not iOS.

What problems is the product solving and how is that benefiting you?
We were able to get product reviews up and running quickly. Scaling has been an ongoing effort, with no shortage of optimization opportunities.

Michelle F.
Star Rating: 2.5

What do you like best about the product?
Its important for us to get reviews on our website and from customers. Is yotpo a better solution than others? Not sure.

What do you dislike about the product?
The cost for both reviews and loyalty is high. We just learned about stamped.io and other platforms that do the same and cost a fraction of the price. Will probably switch over to something more affordable. Since we've worked with them, they've had a lot of internal changes. We'd get a new CSM or account manager every 6 months or so, maybe less. It seemed like there were either a lot of internal org shifts or people quit.

What problems is the product solving and how is that benefiting you?
Putting our customer reviews on our website.

Jeremy D.
Star Rating: 4

What do you like best about the product?
The reviews and Loyalty program are super easy to install and work within your specific platform. It is easy for your staff to approve and reach out to customers about their reviews and comment about their specific ones.

What do you dislike about the product?
We cannot use the SMS platform because of our restricted product space we are in. The platform is pretty expensive more small business and it would be good to have a cheaper option with good functionality.

What problems is the product solving and how is that benefiting you?
We mainly use Yotpo for our reviews and loyalty programs. It gives us a good platform to approve and reject reviews and offer a loyalty program to our customers.

Gwen B.
Star Rating: 5

What do you like best about the product?
I appreciate the synergies between the yotpo programs, they create holistic experience for community we are working to build. The reviews, loyalty and UGC all separately yet together create many different touch points that keep our community engaged.

What do you dislike about the product?
I can't say that there is a feature I dislike, at the moment. We are about 3 months in to using all of the features collectively. I'll circle back in another few months with an update.

What problems is the product solving and how is that benefiting you?
Brand awareness and community building is our goal with yotpo. A part of building community is connecting with new people and also keeping your current audience engaged. The programs are allowing us to do both.

Ateat S.
Star Rating: 5

What do you like best about the product?
Yotpo has made it easy to continue to grow and make improvements to our product reviews. The support is great and now with the help of the yotpo community it is even more helpful. We use the visual curation piece and I love it so much. It really helps with conversion on our site.

What do you dislike about the product?
The biggest pain point currently is the impact that yotpo has on our site speed. I do know they are working to improve this so I'm excited about the future.

What problems is the product solving and how is that benefiting you?
Yotpo allows our audience to see inspirational ideas for our classroom decor product, along with providing security an trust in our other educational products.

Saurabh B.
Star Rating: 5

What do you like best about the product?
1. The YotPo platform is very intuitive and simple. 2. The customer support team is awesome. 3. The reviews look pretty and helped us increase conversion rates by more than 100%. 4. The integration with other apps/platforms is seamless.

What do you dislike about the product?
Nothing much tbh! If I have to pick something, I guess, I would say that I don't like that we have to pay for some of the add-on features.

What problems is the product solving and how is that benefiting you?
We realized that we needed to collect customer reviews so that we can leverage those in our marketing (UGC Content). Additionally, we wanted reviews to appear in our Shopping ads (which is what YotPo helped with).

Adam B.
Star Rating: 5

What do you like best about the product?
What is great about Yopto is unlike a lot of the other review apps it works not it's on Shopify, but WooCommerce / WordPress as well. That's a huge advantage for me who develops on both platforms.

What do you dislike about the product?
Not really too many downsides. It could use some help regarding accessibility but that's about all.

What problems is the product solving and how is that benefiting you?
It helps my clients get more reviews that Google wants to see yo validate the overall success of a store and rank it higher. And it makes it easier for clients to handle the design without needing my help beyond embedding it.

Al S.
Star Rating: 5

What do you like best about the product?
I love the synergies between the various Yotpos features, including the loyalty & SMS cross-channel capabilities. These synergies have allowed us more opportunities to reach out to our loyal customers and reward them in unique ways.

What do you dislike about the product?
The biggest issue we face with the Yotpo platform is the lack of specific segmentation capabilities that other platforms, such as our email provider, offer.

What problems is the product solving and how is that benefiting you?
Yotpo is allowing us to automate many aspects of our customer experience, including SMS flows and campaigns, Loyalty campaigns, UGC for our site, Reviews, and more!

Verified User in Apparel & Fashion
Star Rating: 4

What do you like best about the product?
The platforms we use are very much suited to our eCommerce business and they continue to develop based on customer feedback for improvement. I have felt very supported by the Yotpo teams as well, who have always helped set up the platforms in the best way, and helped strategize and grow our business, as well as being genuinely lovely people.

What do you dislike about the product?
We have experienced some technical glitches with Yotpo syncing with other platforms, such as Klaviyo, which is extremely important for our business. Also the layout of the loyalty program could be a lot more user-friendly.

What problems is the product solving and how is that benefiting you?
Connecting to our customers via SMS and converting via this platform through flows and campaigns. Providing data and insights into customer loyalty and retention, running our loyalty program.

The Big 8 Crate S.
Star Rating: 5

What do you like best about the product?
The customer service is unmatched. The support agents are the most helpful I have ever found with any platform and they go above and beyond to satisy my needs every time.

What do you dislike about the product?
I really don't have any dislikes, everything has been great. I'm hoping that the subscription plugin will be a success. I hope you are able to launch it quickly and successfully. Subscription plugins like recharge (what I'm currently using,) have lots of bugs and aren't very user friendly so I hope yours is an exception.

Recommendations to others considering the product:
This is the best review/referral program software you will find for the price. Especially for startups who don't have a large budget.

What problems is the product solving and how is that benefiting you?
I really appreciate that you have a free plan for startups. That really helped me in the beginning. Yotpo seems to be the most cost effective review/rewards program service for small businesses. I shopped around quite a bit before I found you guys and all of my needs have been met for the best price I could find.

Raymond A.
Star Rating: 5

What do you like best about the product?
It's stable and easy to use. The biggest compliment I can pay a software partner is to say that I rarely need to deal with them which means their software works and does its job.

What do you dislike about the product?
It's pretty solid. One thing that would be nice is more personalized item recommendations in the review email requests.

What problems is the product solving and how is that benefiting you?
It brings reviews and the ability for customers to ask questions to our site. We're collecting a lot more reviews with Yotpo than our old software.

Mauro G.
Star Rating: 5

What do you like best about the product?
Using text messaging as a means of communication might seem 'old-fashioned' but it worked very well for our company! Thanks to text messaging, we were able to reach our customers who are of a certain age range and, therefore, not much of a user of modern social networks (whatsapp).

What do you dislike about the product?
Perhaps my least favourite part is the cost of SMS, considering we are in 2021. It's true that it's easier to reach customers but if you create several automatic flows or create SMS marketing campaigns, in addition to the cost of the SMSBump plan (there is also the free plan) you have to add the cost for each SMS and if you have a very large customer database the costs also become large...

Recommendations to others considering the product:
If your customers are unfamiliar with modern social networks or if you simply want to try another marketing channel (there are never enough of them to reach all your potential customers) use SMSBump without any problems: you will be surprised by its ease of use, the automations you can create (there are also standard ones that already work very well!) and the SMS campaigns to engage and retain your customers.

What problems is the product solving and how is that benefiting you?
The main problem we had in the company is that our customers are not familiar with modern communication networks and we had a very difficult time managing orders because of this. Instead, since we installed SMSBump, our customers receive all our communications in a timely manner and they respond promptly! This has made customer service and order processing easier for us.

Joel F.
Star Rating: 4

What do you like best about the product?
The growth and support. The Yotpo you see today won't be the same you see in 3 months, for the better!

What do you dislike about the product?
The other side of the coin from the best - there is a lot of room to improve, especially when it comes to the UX.

What problems is the product solving and how is that benefiting you?
It's positioning itself as a one-stop shop for all things digital and customer insights. Having one place house all of the features Yotpo incorporates allow us to gain better insight.

John H.
Star Rating: 5

What do you like best about the product?
While there are lots of companies out there that can help you in review accrual, Yotpo has proven to be the most able partner for us. Service has always been first and foremost and they have our strongest endorsement.

What do you dislike about the product?
There are cheaper solutions out there - but I don't believe there's a better one. The bar for entry might be high for some smaller companies (which isn't a "dislike" so much as a caution) but we consider it money well spent.

Recommendations to others considering the product:
Using Yotpo Reviews in conjunction with their Loyalty program has given us a boost above and beyond that which we were seeing using Reviews alone. Our Yotpo partners are also on top of changes in the industry, such as when Google makes changes to their preferred review acquisition methods, and are able to inform and help us make the necessary updates to capitalize whenever possible.

What problems is the product solving and how is that benefiting you?
Customer feedback is vital in our industry. People depend on the opinions of others to make their decisions, especially when a large number of similar choices are available. A healthy number of reviews coming on a consistent basis means new customers in particular have confidence when purchasing our products.

Kristin D.
Star Rating: 5

What do you like best about the product?
I like that it connects easily with Shopify and the product review request emails are sent out automatically. It takes the pressure off of having to constantly check in on it.

What do you dislike about the product?
Trying to customize email templates can be a bit cumbersome.

What problems is the product solving and how is that benefiting you?
Generating product and site reviews. We were able to quickly get enough site reviews to start showing 5 starts next to our google ads.

Megan P.
Star Rating: 5

What do you like best about the product?
Launched Yotpo for Reviews and L&R and have seen really high engagement on the site so far. Captured lots of high quality reviews and implemented a UGC gallery on site which has also drove conversions. Fantastic support team who are quick to respond.

What do you dislike about the product?
Nothing so far! Everything has worked fine.

What problems is the product solving and how is that benefiting you?
Building social proof and encouraging customers to return to the brand to share their feedback.

Timothy H.
Star Rating: 2.5

What do you like best about the product?
Yotpo's tools are extremely well put together and integrate well with a lot of other services. They have excellent enterprise customer support and their service does provide excellent value for Shopify stores. The integration of their ecosystem is definitely a benefit for stores that are looking to ramp their marketing programs.

What do you dislike about the product?
In my opinion, the cost of using Yotpo's system is too high compared to competitors that also integrate together better. We realized significant savings by switching services. Additionally, I feel that their script is a bit heavy and does contribute to site speed issues.

What problems is the product solving and how is that benefiting you?
Providing better product review acquisition strategies through email integration. This tends to give us better conversion rates on products in our Shopify store. We also used Yotpo for displaying user-generated content on our website.

David F.
Star Rating: 5

What do you like best about the product?
The interaction between ratings and reviews, as well as loyalty and rewards!

What do you dislike about the product?
Lack of syndication is something I dislike about Yotpo

What problems is the product solving and how is that benefiting you?
Finding good content on products I am interested in purchasing.

Regina B.
Star Rating: 5

What do you like best about the product?
Yotpo is easy to use and integrate into the website. Reviews are critical to us, and having a platform that seamlessly manages it has been beneficial.

What do you dislike about the product?
It came sometimes be a challenge to find a particular review.

What problems is the product solving and how is that benefiting you?
It solves the problem of reaching out to customers individually to find out what they think. I don't have the time to chase reviews and with Yotpo I don't even worry about it.

Toschia T.
Star Rating: 4

What do you like best about the product?
We find it particularly easy to find all of our customer's purchasing and rewards history in one location for easy access.

What do you dislike about the product?
Recently we discovered account balances in YotPo do not match customer profile information in Shopify.

What problems is the product solving and how is that benefiting you?
At this time, we have not been able to get the rewards account balances synced even with Yotpo doing a backend platform reintergration.

Dylan B.
Star Rating: 2.5

What do you like best about the product?
Great for reviews and tracking a specific subsector of our marketing. I do not know how to leverage past a certain point, but the email/text list has been great for us.

What do you dislike about the product?
The pricing is a little expensive. I would be able to scale this more for a reasonable price because Okendo is cheaper and does almost exact same function for us.

What problems is the product solving and how is that benefiting you?
It is solving remarketing or the ability to retarget our customers. We have seen a ton of reorders from our texts and chat bot. We also see customers come back for recurring orders.

Verified User in Construction
Star Rating: 4

What do you like best about the product?
Intergrationi with Gorgias. And very easy to respond to customers questions and reviews.

What do you dislike about the product?
Cannot search individual reviews by YOTPO's case id# or customer email address. Cannot merge YOTPO reviews with customer email address to put all interactions on one ticket. Would like a category for shipping and transportation carriers so we don't get negative score against something completely out of our control when we shipped the item per our SOP.

What problems is the product solving and how is that benefiting you?
Being intergrated with Gorgias is a time saver. Quick feedback so CS can respond to any negative review comments.

Nicole R.
Star Rating: 5

What do you like best about the product?
The easy to use platform for loyalty program and reviews! It's the best I have seen.

What do you dislike about the product?
Reporting could be better in some circumstances. Analytics is key here and wish we had more and more reports.

What problems is the product solving and how is that benefiting you?
Rewards program and and easy way for reviews for our company

Emily F.
Star Rating: 5

What do you like best about the product?
I like the option that we have to let customers see when an award has been added to their account.

What do you dislike about the product?
Not super user-friendly, agent will need training on it before jumping in

What problems is the product solving and how is that benefiting you?
Yotpo is giving us more ways to let customers earn and more ways they can use their points

Lisa N.
Star Rating: 5

What do you like best about the product?
I love the texting ability all the suggested holiday templates make it easy to send out texts to remind customers of special occasions and sales. This drives business and traffic to my website.

What do you dislike about the product?
nothing at all its a win-win and a useful tool

Recommendations to others considering the product:
Amazing service that allows you to drive business via text messaging and so much more. They have amazing templates to guide you and remind you of texting opportunities that will drive more business to your site. Pricing is reasonable and the service is always up and running.

What problems is the product solving and how is that benefiting you?
I have never had a issue so this does not relate to me

Jayson H.
Star Rating: 5

What do you like best about the product?
The ease in which we can gather reviews from our customers.

What do you dislike about the product?
It isn't conducive sending reviews to our monthly renewal customers because the volume adds up really fast.

What problems is the product solving and how is that benefiting you?
Being able to gather individual product reviews and website reviews in an automated fashion.

Andrea M.
Star Rating: 4

What do you like best about the product?
i like how easy it is to moderate reviews when they come in

What do you dislike about the product?
i don't like all the limits on the number of reviews. also, when i try to troubleshoot something, they refer me to a sales person who doesnt understand my needs

What problems is the product solving and how is that benefiting you?
display reviews for potential clients

Emma R.
Star Rating: 4

What do you like best about the product?
Their support and success team is wonderful!

What do you dislike about the product?
Wish that there were more robust reporting features

What problems is the product solving and how is that benefiting you?
Highlighting our customer's experience with our product to better build reputability

Teresce J.
Star Rating: 5

What do you like best about the product?
Product ratings shows on site right away

What do you dislike about the product?
Nothing it's a great product and helpful

Recommendations to others considering the product:
Best product I have used in a long time

What problems is the product solving and how is that benefiting you?
It help other customers determine the products with the reviews

Verified User in Retail
Star Rating: 4.5

What do you like best about the product?
The ease of use in syncing Yotpo's SMS program into our Shopify store.

What do you dislike about the product?
The only major downside would be the price of Yotpo's SMS messages.

What problems is the product solving and how is that benefiting you?
Yotpo is offering a great solution to SMS marketing and we are benefiting by being able to utilize this to message our customers and prospects that we collect on our website.

Verified User in Health, Wellness and Fitness
Star Rating: 5

What do you like best about the product?
It is easy to use and implement into our site. Our customers appreciate here from other customers about their experience. It adds a level of trust and legitimizes our product. The support team is also great.

What do you dislike about the product?
Nothing that I dislike, really. It's a great product.

What problems is the product solving and how is that benefiting you?
Creditability that our products work and are safe and effective.

James W.
Star Rating: 5

What do you like best about the product?
The review carousel is a great addition to my website. The interface of the app is clear and easy to use. A great tool for gathering real customer reviews.

What do you dislike about the product?
There is no mid/low-level package options. Just free, then a $70 PM option. The free doesnt cover enough sales for me, but the $70 is too much of an expensive for me at the moment. It'd be good if there was a mid level option at say $25 PM which offered more than free but less than the $70.

What problems is the product solving and how is that benefiting you?
Real customer reviews help drive more sales.

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
I appreciate the helpful staff and easy to use products. We have SMS, Reviews, and Loyalty & referrals from Yotpo. All have been great so far.

What do you dislike about the product?
Not much to dislike, maybe if they were all on one webpage ?

What problems is the product solving and how is that benefiting you?
Communication with our loyal customers and new customer acquisition.

Matt B.
Star Rating: 5

What do you like best about the product?
Widget integration is easy to use and set up

What do you dislike about the product?
Cost of service can add up pretty quickly

What problems is the product solving and how is that benefiting you?
Yotpo allows us to capture authentic review and does so seamlessly. our review captures are basically on autopilot and growing our business

Verified User in Consumer Goods
Star Rating: 3.5

What do you like best about the product?
All the basic functionality is there, but anything outside of that narrow scope is difficult. No added frills.

What do you dislike about the product?
Sales staff sold us on some features that the onboarding staff does not know about. Going on week three and still no resolution.

What problems is the product solving and how is that benefiting you?
Reviews and referral

Verified User in Automotive
Star Rating: 4.5

What do you like best about the product?
Easy to install and use. I'm receiving more reviews than before using Yotpo.

What do you dislike about the product?
Still uncovering different capabilities.

What problems is the product solving and how is that benefiting you?
Automatically requesting reviews on products and the site without doing anything extra.

Trung T.
Star Rating: 5

What do you like best about the product?
Free version gives you enough exposure to the platform to really test out the features and see if they are a fit for the business. Really simple interface to use and rich snippets can be implemented using the code snippet or we can have a custom integration.

What do you dislike about the product?
More default layouts would be nice for star ratings. Customization on what rich snippets to activate and deactivate at a page level would make things easier to manage.

Recommendations to others considering the product:
Very responsive account management team.

What problems is the product solving and how is that benefiting you?
Yotpo helps manage the process of collecting reviews and displaying them on the website. We take the review and rating count and add the stock level and price level to build out the rich snippet in Google search.

Verified User in Health, Wellness and Fitness
Star Rating: 3.5

What do you like best about the product?
The fact that we can integrate with platforms such as walmart.

What do you dislike about the product?
They are pretty slow in integrating and their communication is also slow. They also miss a few products that we had to constantly hound them to integrate.

What problems is the product solving and how is that benefiting you?
They are able to integrate our reviews to marketplaces like Walmart and those customers are able to see them.

Nicole L.
Star Rating: 4.5

What do you like best about the product?
We are loving all of the specific audience targeting that we're able to do with Yotpo's SMSBump. Being able to target portions of our audience that we know like certain products, or will be especially receptive to certain messages, really makes our SMS program thrive.

What do you dislike about the product?
Creating the automation flows is somewhat cumbersome and confusing compared to other platforms that we have used in the past. It would also be nice if we could just be billed for our usage rather than always having to load money in to cover sends.

Recommendations to others considering the product:
Yotpo's SMSBump is a great tool to both automate and augment your marketing tactics. Even when we don't include any sort of promotion or sale, we still get enough revenue from our sends to more than cover the cost of the send.

What problems is the product solving and how is that benefiting you?
Yotpo's SMSBump is really helping us get the most out of our engaged audience and meet our customers where they are. Our customers are extremely receptive to SMS marketing, and we love being able to not only send them marketing messages and promotional information, but just check in with them about their orders in a way that's slightly automated but still has a human touch.

Manny F.
Star Rating: 5

What do you like best about the product?
Seamless integration with Magento and then Google Ads, Shopping and Snippets. One can replace Facebook reviews with more authentic YOTPO ones.

What do you dislike about the product?
Integration with Microsoft Ads, Bing Places and Google Business Profile.

Recommendations to others considering the product:
If you are not using Yotpo for eCommerce then you're missing big time!

What problems is the product solving and how is that benefiting you?
The feedback and positive criticism we've received is helping our organization to do better.

Lauren B.
Star Rating: 5

What do you like best about the product?
The support and ease of use for the technology!

What do you dislike about the product?
Hard to find something about Yotpo I don't like!

Recommendations to others considering the product:
It's a worthwhile investment. The team is great with sharing best practices and setting you up to succeed. Great company and product!

What problems is the product solving and how is that benefiting you?
Customer Service and improving our brand by direct access to our customers is AMAZING

Patrick G.
Star Rating: 5

What do you like best about the product?
I love how we can integrate it with Google shopping ads and manage the reviews on our sites backend.

What do you dislike about the product?
Only thing I dislike may be the price but at the same time we have more than made up for sales as a result.

Recommendations to others considering the product:
It's worth the cost

What problems is the product solving and how is that benefiting you?
Giving our customers confidence in the products we sell and as our company as a whole.

Sarah P.
Star Rating: 4.5

What do you like best about the product?
Having all 3 of our marketing channels on one platform makes it easy to review reporting and strategy

What do you dislike about the product?
Having multiple reps handling our account.

What problems is the product solving and how is that benefiting you?
Launching SMS and Loyalty has allowed us to interact with our audience through mediums other than our site and email, which helps drives conversions and overall branding

Verified User in Health, Wellness and Fitness
Star Rating: 4.5

What do you like best about the product?
Easy to use. Very reasonable price point. Has had much better response rate than the previous review app I was using. Great integration displaying reviews on Shopify site. Responsive live help.

What do you dislike about the product?
Limited to 50 order on free plan, would like more but do have the option of purchasing ad-ons when needed without having to upgrade plan to next teir. Some features reserved for only more expensive plans.

What problems is the product solving and how is that benefiting you?
Collecting site and proudct reviews. Displaying reviews on site. Automating collection and publishing to site. Improves site trust by displaying verified reiews on site.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
I like that it's easy to use and it's not complicated at all. Pretty self-explanatory.

What do you dislike about the product?
I don't have any dislikes about it at all.

What problems is the product solving and how is that benefiting you?
Connecting with customers via SMS. It's makes the customers think they actually have a personal relationship with you.

Verified User in Food & Beverages
Star Rating: 1

What do you like best about the product?
I like the access to the reviews and to be able to weed out the negative ones that are not real reviews.

What do you dislike about the product?
I have issues with the rewards system frequently and have to chat with support quite a bit. It is quite expensive as well.

Recommendations to others considering the product:
It is an organized program once you get it set up properly, but it is quite costly. Their customer support is abysmal and they are sneaky with their charges

What problems is the product solving and how is that benefiting you?
It keeps all of the rewards points for us in an organized fashion and the reviews automatically send to social media on a schedule

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
The most helpful feature about Yotpo is the ease of integration with your website and gives the customers a nice widget to submit reviews about my products or ask any questions.

What do you dislike about the product?
So far, I have integrated Yotpo with my Magento store in the staging and production environments. I have activated promoted products in my home page store and let Yotpo choose its algorithm. However, promoted products images are missing though

Recommendations to others considering the product:
I highly recommend Yotpo for those who are looking to increase the speed of business and gain new custumers

What problems is the product solving and how is that benefiting you?
Yotpo widget helps us collect and display reviews on our store, therefore gaining more customers because of our good reputation. Overall, business performance has been increased

Verified User in Retail
Star Rating: 4.5

What do you like best about the product?
Great platform to keep things like reviews, questions, and weekly/monthly summaries all in one place. It is quite easy to learn how to use and navigate. THere were a few bugs early on when the company first started using it, but they were resolved in a reasonable time frame. It is useful to be able to moderate reviews for company websites, and answer questions directly from customers. I would definitely recommend using this platform for your e-commerce business.

What do you dislike about the product?
There were a few bugs early on that made it a little difficult to moderate reviews. But the issues were fixed shortly after reporting and I haven't seen many bugs or problems since.

What problems is the product solving and how is that benefiting you?
THe benefits are keeping all of the reviews ready to moderating in one place. It is also helpful to be able to leave comments directly to customers, add tags when needed, and keep a summary of all reviews and questions. It is easy to filter through to find exactly what you're looking for, whether it is by product name, number of stars, email addresses, etc.

Verified User in Apparel & Fashion
Star Rating: 5

What do you like best about the product?
You can set the timeline on when you want to send your review item. Very Customizable. It allows you to filter only the reviews that are product-based and not options of the company or shipping issues.

What do you dislike about the product?
I would like to see in the analytics side the total score that customers see vs the true number reflected in Yotpo (showing the rejected ones as well).

Recommendations to others considering the product:
Its a great platform for product reviews in real-time.

What problems is the product solving and how is that benefiting you?
We are able to see if a customer is unhappy with a product or service in real-time and take action.

Pascal G.
Star Rating: 3.5

What do you like best about the product?
Easy to use and configure. End customers love to win points.

What do you dislike about the product?
The end customer has some issues using the points. Design is limited. I would like better reporting to show the value of the tool.

What problems is the product solving and how is that benefiting you?
Get customer to come back to the store.

Joseph E.
Star Rating: 4

What do you like best about the product?
I like the ability to do flows the most. Allowing me to get very personal and granular with all of my messages.

What do you dislike about the product?
I don't like that after I schedule a campaign with a certain segmentation then the subscribers that are in the segment are locked in and the campaign doesn't automatically update as the segment does. This makes it difficult when we want to send campaigns on the weekend because I have to wait until the night before to schedule the campaign to make sure the segmentation is up-to-date. This way I also miss out on the time zone-based sending feature which I really like.

Recommendations to others considering the product:
It is a very solid platform that has just about everything you need for your store from reviews to SMS marketing. Each of the softwares they have all is very future rich and works very well together. We currently use YotPo for our reviews and SMS marketing. However, we are looking into adding loyalty and referrals as well. All in all a great platform would recommend.

What problems is the product solving and how is that benefiting you?
We are solving the problem of not having a personal way to reach out to customers to help them. The other problem that we solved was that we were not able to get very deep with how we could talk to our customers. With Postscript we had very basic segmentation and basic automation. YotPo SMS has a more robust and powerful way to reach customers with segmentation and flows. Since switching to YotPo SMS we have seen more accurate revenue numbers, less spend on SMS marketing, a more engaged audience, and campaigns that my superiors are very happy about.

KiKi Lisa S.
Star Rating: 3.5

What do you like best about the product?
Clean and Clear instructions for users who'd like to use this app with their online platforms.

What do you dislike about the product?
Once you've uninstalled and re-installed, the auto-set-up doesn't populate again.

What problems is the product solving and how is that benefiting you?
N/a

Verified User in Food & Beverages
Star Rating: 4

What do you like best about the product?
The email flows are easy to set up, and they deliver reliably; the reviews are easy to moderate, and we like the option to manually publish (or not) when photos are included.

What do you dislike about the product?
The price of the service is high when compared to others, and the customizations available are limited and a bit clunky in some cases.

What problems is the product solving and how is that benefiting you?
It's true what they say -- reviews are the best way to convert! We've seen a tremendous difference in conversions once products start seeing reviews, and it's also been one of our best sources of product research.

Verified User in Apparel & Fashion
Star Rating: 5

What do you like best about the product?
Great customer service, Features are easy to use

What do you dislike about the product?
Better analytics But other than that liking everything so far

What problems is the product solving and how is that benefiting you?
Getting new SMS subscribers

Sarah Jean G.
Star Rating: 5

What do you like best about the product?
We found Yotpo easy & seamless to use for both us and our customers.

What do you dislike about the product?
There is not a thing that we dislike about Yotpo.

What problems is the product solving and how is that benefiting you?
Reviews are so helpful for customers when shopping. We found that it helps a customer to complete their purchase with confidence.

Julie S.
Star Rating: 5

What do you like best about the product?
What I like best about YotPo is the fact that it integrates with Shopify and customers can submit reviews with photos which is very helpful to our customers. We have used other review platforms and this is our favorite by far!

What do you dislike about the product?
Sometimes the platform can be a little slow but has gotten better over time.

What problems is the product solving and how is that benefiting you?
We have been able to gain thousands of reviews that we can use on-site, on our product display pages, therefore gaining more customers because of our good reputation.

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
Yotpo has been great to increase reviews on our fast-growing site. We have many SKUs so it was hard to obtain reviews for products other than our most popular. The automated emails sent after purchases really do work. We also utilize their "visual curation" part of the platform which lets us tag social images to come up as a feed on our site. We have these on product pages and the homepage. These help our customers envision what our products could look like with their lifestyle, while also keeping them on the site for much longer.

What do you dislike about the product?
We have not have many issues with Yotpo - it really addresses all our needs for the time being.

What problems is the product solving and how is that benefiting you?
We have dramatically increased our number of reviews with Yotpo. We have an abundance of reviews not only for our customers to view on each product page, but for marketing reasons as well. We are now using them across ads, social media, email marketing and more. The shoppable "feeds" with UGC content has also helped us showcase our products in a more genuine way - in our customer's own homes.

Verified User in Luxury Goods & Jewelry
Star Rating: 5

What do you like best about the product?
Has excellent tools and features and has helped grow my company

What do you dislike about the product?
Extremely difficult to set up. Support responses take several days. Automated emails not going out.

What problems is the product solving and how is that benefiting you?
We use it to collect, curate, manage and respond to user-generated content.

Verified User in Apparel & Fashion
Star Rating: 4.5

What do you like best about the product?
After implementation, the platform is easy to use and makes real-time changes to displays on the website seamless. Reporting is always easy to read and understand. My reps have always been incredibly responsive and helpful with questions.

What do you dislike about the product?
The platform needs more options for custom questions - limits number of fields, can't display in email as dropdown, Faster way to edit individual products with product sizing tags and/or blocklisting. I currently have to manually upload a spreadsheet to make any of these changes. If you edit a custom field, you lose all of that data - so it would be nice to have a way to edit something without it affecting previous reviews.

What problems is the product solving and how is that benefiting you?
Building customer trust + Providing helpful feedback from peers regarding fit and sizing of products!

Eniko S.
Star Rating: 5

What do you like best about the product?
Moderating reviews and replying to a customer could not be easier. We can make sure that the voice of the customer is heard and addressed in every single case. Moreover, Yotpo gathers the most used keywords related to the product which offers an immediate insight into both positive and negative trends. Profanity is immediately flagged by Yotpo, which is useful when hundreds of reviews arrive. There are useful reporting tools, but one can always download information in a CSV file as well. We always take the information we gather in Yotpo to our design team for future improvement. Gathering reviews is also made easy and effective.

What do you dislike about the product?
There was a period of time a few years ago when the website was slow, but Yotpo has solved this and there have been no problems since.

What problems is the product solving and how is that benefiting you?
We take pride in the fact that we listen to our customers` feedback and reply to all issues raised. Yotpo makes this very easy and user-friendly. We also find that customer reviews help us understand fitting and construction issues, which help us evolve in the long run. Yotpo has also helped us understand how to use negative reviews to our advantage.

Verified User in Apparel & Fashion
Star Rating: 3

What do you like best about the product?
Review request email template is pre-built with the necessary attributes important to gathering feedback.

What do you dislike about the product?
Free and Growth(paid) plans are very basic and limited when it comes to features, customizations, integrations and social sharing etc. Adding a reviews tab to a facebook business page requires a minimum page follower count of at least 2k,which is no big deal to some, while it may add a challenge to growing businesses with follow counts under the minimum. Initial set up and importing reviews was a bit frustrating. Support chat was always marked offline when logged into the platform and email communications were slow. Frustrations grew once it became clear to me that access to features necessary for branding, cohesive aesthics and professionalism are available in the highest pricing tier. During my use, an option to add on features was not offered. Plans are designed to scale as your business grows helping to keep costs down. However, features range from very basic/somewhat restrictive to robust with no in between. Finally, here's is a reminder to take everything with a grain of salt. Information I read on various reputable sites, including the software knowledge base and resources, led me to believe what was included and what I would have access to use. What I missed was that feature access is there, but at a price of upgrading.

What problems is the product solving and how is that benefiting you?
See previous.