Ed L.
Star Rating: 5

What do you like best about the product?
Strong customer support. They always come prepared with new ideas to test and optimize campaigns.

What do you dislike about the product?
Better fraud prevention would help mitigate people who are trying to manipulate the offers.

What problems is the product solving and how is that benefiting you?
Talkable powers our refer a friend program and we get a lot of referrals for our e-com sites.

Verified User in Apparel & Fashion
Star Rating: 5

What do you like best about the product?
Insightful and thorough account management team that diligently optimizes the offering and works to always keep things fresh. Quite easy to use and integrate onto the website, and we have seen good adoption of this from our customers.

What do you dislike about the product?
No considerable downsides or dislikes since working with them. From top to bottom a positive experience.

What problems is the product solving and how is that benefiting you?
Being able to have internanl advocacy tracked and rewarded in a meaningful way.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
I like the staff - always testing and improving. Great for a small team!

What do you dislike about the product?
Not very robust. The tech is stagnant and hasn't improved in 2 years.

What problems is the product solving and how is that benefiting you?
Gaining new users- we are prompting contacts to share

Simran C.
Star Rating: 4

What do you like best about the product?
The team are great and willing to go the extra mile and for our particular needs were able to build a custom setup. And when things haven't gone exactly to plan were able to resolve and update us quickly. The account management support is excellent too. We have monthly syncs and cover the current performance and how to optimise the campaign further.

What do you dislike about the product?
Currently, US based, which works for a global company such as ours, but ideally, it would be great if they could have satellite offices in major cities like London. It would be great to connect with the team F2F occasionally.

What problems is the product solving and how is that benefiting you?
We've launched a pilot referral programme in the UK, and we were very clear about what solution we needed to fit our needs. The Talkable team were able to build and deliver a more customisable solution that other competitors were unable to offer. Since launch, we've seen a positive impact from the referral scheme; whilst it's still early days, the conversion metrics are looking strong, and we feel this campaign will positively impact the UK market.

Manuel S.
Star Rating: 3.5

What do you like best about the product?
I enjoy working with the Talkable team and their referral platform for their high professionalism, flexibility and intuitive interface, as well as fast and efficient customer support. I like the ability to customize campaigns to suit my goals and the advanced features and tools. In general, I believe that the Talkable platform allows you to achieve excellent results in creating and optimizing referral programs.

What do you dislike about the product?
I like everything but there are small flaws which include limited customization options and an awkward interface for newbies,

What problems is the product solving and how is that benefiting you?
Benefiting from this Talkable company can help us increase our customer base and sales and they take on the bulk of creating and analyzing referral programs, allowing companies to focus on their core business.

Matt L.
Star Rating: 5

What do you like best about the product?
Talkables team is hands down one of the best I have ever worked with. The product is amazing and our distributors and customers love the functionality. It makes sharing products with a discount simple and easy thus increasing our conversion rate.

What do you dislike about the product?
I can't say anything negative about Talkable. They have thought through everything when it comes to helping clients, providing reports, walking you through detailed reports on a monthly basis and most importantly, the A/B testing allows us to find what works for our campaigns.

What problems is the product solving and how is that benefiting you?
It helps with converting new customers. We offer a discount to any new customer and in return, the person whom made the referral earns product credit. This helps with everyone wanting to share the products.

Austin F.
Star Rating: 5

What do you like best about the product?
Talkable is exceptionally user-friendly while providing advanced features and tools to create and grow your referral program. Talkable allows you to customize your campaigns tailored to your brand's goals.

What do you dislike about the product?
It would be helpful if Talkable could implement the ability to auto-populate advocates and friends into custom segments based on specific metrics. It would then allow you to serve unique copy, rewards and/or offers to these segments.

What problems is the product solving and how is that benefiting you?
Talkable allows our brand to increase awareness and advocacy with unique offers + rewards for existing and new customers. Talkable has provided us with a more efficient and thorough solution compared to our previous referral provider.

Alexus G.
Star Rating: 4.5

What do you like best about the product?
There seems to be a solution for everything with talkable. I also love the quick response from customer service and the attention to detail in our quarterly reviews.

What do you dislike about the product?
It's not the most user friendly tool for first timers. It takes a lot of poking around to find what you're looking for so I'd definitely recommend a formal training for any new users to the account.

What problems is the product solving and how is that benefiting you?
This is our one stop shop for referrals. It allows us to create a single platform for coupon distribution as well as communications and user-sharing capabilities for our users and their friends.

Alice S.
Star Rating: 5

What do you like best about the product?
The platform is super easy to use, and my CSM and technical contact are super responsive, helpful, and friendly. I think incentivized referral tools are beneficial, and I'd recommend 100% Talkable!

What do you dislike about the product?
No significant cons; If something isn't working, my contacts at Talkable will help me make adjustments. It's a lot of trial and error, but I feel supported by my reps.

What problems is the product solving and how is that benefiting you?
Talkable helps spread the word about our product, I think people trust their friends recommendations, and Talkable's platform allows us to incentivize friends to do that.

Sarah D.
Star Rating: 3.5

What do you like best about the product?
The fraud and self-referral blocking are great features. Also, the a/b testing works well. Our rep has been great at recommending things to test and when to declare a winner.

What do you dislike about the product?
Our initial rep was great but we've been shifted around and our current rep isn't as involved. Our first rep would have suggestions for campaigns for our particular vertical based on competitors. Our new rep is fine, but she asks us for what we want to do, instead of having proactive ideas.

What problems is the product solving and how is that benefiting you?
Easy rewards and managing of a referral program is essential to our business. It's also beneficial to have insight into all conversions created by talkable, and the ones that weren't self-referrals.

Annie F.
Star Rating: 3

What do you like best about the product?
Billing is quarterly and it's inexpensive without a multi-year commitment. The analytics are robust.

What do you dislike about the product?
The CSM role is pretty absent. The analytics, while robust, is overwhelming. Customers are usually confused by the experience and UX.

What problems is the product solving and how is that benefiting you?
Referrals for the advocates of our brand. That helps our brand with awareness and having our customers feel rewarded for telling others about our products.

Jesse A.
Star Rating: 5

What do you like best about the product?
Easy to Use Platform and the team is knowledgeable and friendly

What do you dislike about the product?
There is nothing about the platform or the people that stands out as a dislike.

What problems is the product solving and how is that benefiting you?
Word of mouth does not come easy. And the earned media equivalent of the talkable product is very profitable

Verified User in Internet
Star Rating: 4

What do you like best about the product?
Easy to get in touch, request help, and get my questions answered whenever I am in doubt about anything.

What do you dislike about the product?
I would have enjoyed having a short demo of how to use Talkable before taking over this as one my responsibilities.

What problems is the product solving and how is that benefiting you?
Helping to get more buyers and increate the user base

Sivan S.
Star Rating: 5

What do you like best about the product?
Their CSM is professional, accurate, and creative. Their dashboard is flexible and intuitive, and they are very service-oriented. Is it rare for them to have bugs, and if something does come up they notify us ahead of time.

What do you dislike about the product?
Nothing specific, I am delighted with their service.

What problems is the product solving and how is that benefiting you?
We are using Talkable services in JA refer a friend program, very convenient and professional.

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
The Customer Service Manager and Campaign Manager are top notch. Their service and knowledge is superb.

What do you dislike about the product?
Nothing at this moment. Everything is excellent

What problems is the product solving and how is that benefiting you?
We are capturing many more purchases through new and existing students. The program is customizable and easy.

Fallon P.
Star Rating: 2

What do you like best about the product?
I like that looking up a customer and seeing their rewards is all in one space and you can easily move from one account to another to verify.

What do you dislike about the product?
Very confusing. There is no obvious place to find any answers in talkable. There is a lot of random clicking to hopefully find the information you are looking for. Not user friendly until you are familiar.

Recommendations to others considering the product:
I would make sure that there is a large commitment to training and understand this software.

What problems is the product solving and how is that benefiting you?
I am able to check referral balances in real time.

Verified User in Higher Education
Star Rating: 5

What do you like best about the product?
We have bi-weekly meetings with our account representative and can email him whenever there is a question or concern and always get a prompt reply!

What do you dislike about the product?
There is honestly not anything I can think of that I dislike about Talkable or our experience with the team.

What problems is the product solving and how is that benefiting you?
Talkable has provided our company with countless new customers that we otherwise would not have been able to reach.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
The platform is easy to navigate, set up and pull results from. On top of this, our account management team has been top notch, constantly guiding us and pushing our program to get the best results. The level of service from Talkable has been comparable to enterprise platforms 10x the size and cost.

What do you dislike about the product?
As a salesforce client, it'd be great to have a connector which allows emails to be deployed via marketing cloud

What problems is the product solving and how is that benefiting you?
We needed a platform that could support our new referral program and Talkable came with a lot of strong recommendations. It is an effective tool to allow us to capture new customers being referred by their trusted peers.

Verified User in Higher Education
Star Rating: 4

What do you like best about the product?
I like the user interface that makes it easy to edit campaigns and see in real-time how changes to the code will appear to users.

What do you dislike about the product?
I wouldn't say I like that there is a bit of a learning curve to use the platform

What problems is the product solving and how is that benefiting you?
We are solving the issue of not having a referral program for current users to invite their friends and family to the platform.

Verified User in Sports
Star Rating: 4.5

What do you like best about the product?
Friend to Friend Marketing has been a huge help for us. Friend's provide credibility. Our loyal customers are our biggest ambassadors of the products.

What do you dislike about the product?
My experience has been great! Helpful!

What problems is the product solving and how is that benefiting you?
Now that we have a referral program, we are able to leverage our loyal customers as advocates for the brand. They get incentives for spreading the word, and our new customers get discounts for giving us a try!

Ciera B.
Star Rating: 5

What do you like best about the product?
The platform hasn't ever been buggy for us, and the Talkable team we work with is incredibly responsive and proactive about implementing changes, testing, and optimizing with very little effort needed on our end. The flexibility of the platform is incredible too. There are many different options for testing referral incentives, coupon codes, sweepstakes for referrals, sharing settings, etc. which has led to the successful testing of our program. We've found cost-saving and even revenue-boosting incentives that have brought brand new customers to our site. As a prospective campaign, the ROI has been impressive.

What do you dislike about the product?
There hasn't been anything that I've disliked about Talkable so far. They have been wonderful to work with.

Recommendations to others considering the product:
Talkable provides support unlike any other software company I have worked with. With the amount of work we have, having a true partner in this space has been critical to the undeniable success of our program. I can't recommend Talkable and the people that work there highly enough!

What problems is the product solving and how is that benefiting you?
We use Talkable to run our referral program. With the team in place, we essentially just approve the tests they come up with to run and they do all of the implementation and analysis. It's been great to be able to essentially pass this initiative to a team that really understands the program. When there is something we want to test, they get it together for us quickly and offer amazing support. Time is one of our biggest issues, so having a team that can take up most of the legwork has proven beneficial.

Chance R.
Star Rating: 4.5

What do you like best about the product?
Hands off management of our referral program, which consistently brings in high quality new customers every month. All in all, a very high ROI on both dollars and time spent.

What do you dislike about the product?
Since Talkable's current scope is limited to just referral software, the costs of added programs like loyalty, etc. can add up, and the impact becomes more and more vague as you bring on more and more partners. But it sounds like Talkable could be addressing this issue in the near future.

What problems is the product solving and how is that benefiting you?
We're bringing in high quality new customers for a very low CPA every month, without doing really any additional work internally.

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
The product works well! We have grown our Referral Marketing Program 120% in less than a year.

What do you dislike about the product?
The integration process took some time but was worth it.

Recommendations to others considering the product:
Do it!

What problems is the product solving and how is that benefiting you?
Referral Marketing.

Verified User in Retail
Star Rating: 4.5

What do you like best about the product?
I really enjoy that my account reps are coming each month with new ideas and not just project managing account.

What do you dislike about the product?
I don't particularly dislike any part of it, just wish some of the creatives were a bit more polished to aligned with our brand.

What problems is the product solving and how is that benefiting you?
We need to be able to have a solid refer a friend program and Talkable definitely is the great solution for us. I hadn't realized all of the abilities to A/B test within a program like this until some were presented.

Russ U.
Star Rating: 4.5

What do you like best about the product?
Talkable program exceeded my expectations in terms of sales volume and traffic quality. Our account managers take care of optimization and offer lots of test and ideas during calls. One of the best provider on the market.

What do you dislike about the product?
We are still working on reporting that will suit our need, otherwise, it's all good.

What problems is the product solving and how is that benefiting you?
increase the amount of subscriptions and turn word of mouth into marketing channel

Verified User in Retail
Star Rating: 5

What do you like best about the product?
From the beginning, the campaign started bringing new customers, which contributed to an increase in sales. The customer success team also suggested running the A/B test to find out what discount is more attractive for advocates and their friends. The team takes care of every campaign, from the way it looks like to the results it brings.

What do you dislike about the product?
To my mind, it will be hard to adjust a referral program by yourself.

What problems is the product solving and how is that benefiting you?
Talkable solves even two of our business problems: 1) building a long-term relationship with the current customers; 2) attracting new customers.

Bohuslava Z.
Star Rating: 4.5

What do you like best about the product?
After four months of using the program, we got visible results. Our existing customers were actively sharing the offer with their friends. That gave us not only great traffic but also a sales increase.

What do you dislike about the product?
Its' hard to say, cause everything is perfectly fine till now.

Recommendations to others considering the product:
Try it

What problems is the product solving and how is that benefiting you?
Acquiring new paying customers.

Maryna K.
Star Rating: 5

What do you like best about the product?
Sometimes customers try to refer themselves by providing a fake or second email. Talkable referral program saves from cheaters. Its engine helps to define the rules to catch and prevent fraudulent behaviors. Plus, there is a customer portal where we can manage customer issues directly.

What do you dislike about the product?
Nothing. It’s all good. Perhaps a bit pricey.

Recommendations to others considering the product:
Better than in-house referral marketing programs

What problems is the product solving and how is that benefiting you?
Increasing sales revenue.

Marie S.
Star Rating: 5

What do you like best about the product?
First of all, Talkable took care of the entire referral program integration and set up, everything was up and running in three weeks. Second, they do all the tests and adjustmetns on their side, so it's easy to manage. I see a steady flow of new customers coming from referral and joining our loyalty program. Highly recommended for e-commerce!

What do you dislike about the product?
It would be nice to have free or low-price trial period for e-commerce stores to see how program works and then switch to full-price plan

What problems is the product solving and how is that benefiting you?
New customers coming through referral, sales increase

Kate K.
Star Rating: 4.5

What do you like best about the product?
Being skeptic about referral programs, we weren't expecting rapid revenue growth (from what we heard). To my surprise, Talkable's program brings us a huge amount of new clients with LTV sometimes higher than other clients. Despite a long process of setting up the campaign, it worth an investment of time and money.

What do you dislike about the product?
It took almost 5 months to negotiate details and set up a program. Would be great to have an option to choose between ready-made programs, if this is possible.

Recommendations to others considering the product:
Ask them for examples of referral programs - it helped me a lot

What problems is the product solving and how is that benefiting you?
New clients acquisition with transparent attributuon and high clients LTV

Clate L.
Star Rating: 5

What do you like best about the product?
We've quickly saw impressive results from referral program. The traffic and the conversion rate are great, I'm very pleased with how our program is managed and with the reports we get. Reporting provides some behavior insights we use for segmenting users. The level of service is extremely high.

What do you dislike about the product?
Haven't noticed anything up to the moment

Recommendations to others considering the product:
Apparently, for referral program to work, it needs to be promoted as much as possible across the site.

What problems is the product solving and how is that benefiting you?
Customer acquisition

Daniil K.
Star Rating: 5

What do you like best about the product?
Integration team and campaign manager took care of every tech aspect of our referral program. The integration was smooth and pretty fast. Talkable team answered every question and adjusted program, saving us lots of time and recources. It's rare for tech vendors to have such superb service

What do you dislike about the product?
Nothing so far really, fully satisfied with it

Recommendations to others considering the product:
Apparently, for referral program to work, it needs to be promoted as much as possible across the site.

What problems is the product solving and how is that benefiting you?
Getting new customers from referrals with great ROI

Verified User in Retail
Star Rating: 4

What do you like best about the product?
The best thing about Talkable is customer acquisition and new sales. When I was using the tool they were one of largest sources for acquiring new customers. They also had great client services and were quick to make any changes to the program that we asked.

What do you dislike about the product?
I have no majors dislikes for the tool at all other than price, but that may have changed since I used them over 2 years ago.

Recommendations to others considering the product:
My only recommendations would just to do a price comparison between other referral tools in the market. A lot of them accomplish the sames things, so price would be my major decision maker in choosing a new referral tool.

What problems is the product solving and how is that benefiting you?
Talkable allowed us to tie customer referrals to new sales which is key to the success of the program. We could see when a customer referred a new person to make a purchase which allowed us to give a customer reward credit. And the fraud protection Talkable provided prevented customers from referring themselves.