Alexandra C.
Star Rating: 4.5

What do you like best about the product?
The support team and my CSM are super helpful and very quick whenever I need something or have any questions. I also like the integrations with different platforms such as SFDC and appreciate that Influitive is constantly improving, adding new features, and asking for feedback from customers. It's easy to use and it's a good place for our members (partners) to interact and share knowledge.

What do you dislike about the product?
I wouldn't say that there's something I dislike but rather that there are features that can be added for a better experience. Having the SFDC-Influitive mapping was a bit difficult in the beginning but we fixed that in collaboration with our internal IT team and Influitive's Support and Engineering teams.

What problems is the product solving and how is that benefiting you?
Influitive is helping us to get closer to our partners and to understand how we can support them better. It allows our partners to know each other, share knowledge, and learn more about our products while having fun and earning points.

Brittany F.
Star Rating: 5

What do you like best about the product?
Influitive is the only platform you need to build an efficient advocacy hub for customers. Through the platform, we have been able to connect with customers, allow them to provide us with product and company feedback, facilitate discussion groups, and create fun challenges, which are all gamified. It allows us to build our advocacy initiatives right into the platform, including the option to participate in case studies, speaker opportunities, testimonials, CABs, and more. The UI is fantastic and the support team is great.

What do you dislike about the product?
Nothing at all! There are regular improvements, the account team is fantastic, issues are resolved quickly, and the product team communicates updates regularly.

What problems is the product solving and how is that benefiting you?
Influitive has allowed us to become closer to our customers and enhance our outreach. It's a fantastic tool to not only bring our VIP customers and advocates into a community where they can interact with their peers, but also provides them an opportunity to participate in our advocacy initiatives and receive constant updates about our product from our team. I find the engagement is fantastic and we wouldn't have been able to have the insights we do without this platform.

Michael G.
Star Rating: 5

What do you like best about the product?
Influitive is has by far the most useful features/functionalities when it comes to building an advocacy program or community. Their interface is intuitive and their reporting is in depth. Support has been incredible and they're always pulling us into ways to get more value from our program at no extra cost.

What do you dislike about the product?
To make way for newer features, some old features could do with a lick of paint and there are some seemingly obvious things that could improve like being able to select all in a challenge view, but that being said I have no doubt that they're already looking to improve with the chat feature getting a huge overhaul recently among other older features seeing new light.

What problems is the product solving and how is that benefiting you?
Influitive gives us a way to engage with our community. It helps us to identify potential promoters of our product, reward those already doing so and seamlessly report on every activity whereever they are in their advocacy journey. Influitive is also helping us to understand our customers more with tools to survey our customers or target them with content relevant to them specifically. We gather speakers, references, reviewers and beta testers among a lot of other things at a few clicks of a button and our advocates are extremely engaged.

Kenzie H.
Star Rating: 5

What do you like best about the product?
The referral program and technology Influitive offers outshined all other vendors we reviewed. They automate the backend workflow and integrate with Salesforce. This makes it super easy for us to track all leads and follow up as quickly as possible. You also can customize individual referral pages based on specific campaigns you are running. Secondly, Influitive's segmentation capabilities are incredible–basically endless! We can ensure that all of our advocates are getting a unique, tailored experience because of our detailed segmentation.

What do you dislike about the product?
There is not much to dislike about Influitive! Our experience has been great so far (client for over a year). I will say I would like to see more frequent product feature updates! Sometimes it feels a bit stagnant.

What problems is the product solving and how is that benefiting you?
Influitive is helping us power our customer advocacy program by providing them with a centralized location to perform acts of advocacy. We have seen a 300%+ ROI thus far.

Kara M.
Star Rating: 4.5

What do you like best about the product?
The company itself is always trying to grow and make the platform better for their customers. They are VERY engaged with their customers and I have been an influitive customer at THREE companies so far. Their commitment or engagement doesn't change based on what company you are with!

What do you dislike about the product?
There are times where I just want a fast answer and wish I had a quicker way to figure it out. They have all sorts of discussions, FAQs, etc so its all there! I know a CSM can't be your support but wish I wasw able to quickly chat with them and ask a question. I also don't have the relationship with the CSM like my manager does. But overall not much I can say about disliking Influitive.

What problems is the product solving and how is that benefiting you?
We do not have a great relationship with our customers. Right now our sales reps are the only ones with a relationship, so influitive is giving us better access to them and also helping us foster that relationship.

Verified User in E-Learning
Star Rating: 5

What do you like best about the product?
Easy to set up for us as admins and an easy to navigate UI from a community member standpoint. Influitive has allowed us to run more effective engagement campaigns and provide resources from one source as opposed to separate CSM outreach, but our CSMs also love the ability to connect with all of their customers at once. Having access to Influitive's own VIP community and webinars has helped not only me as an admin, but a lot of our Marketing team find new and creative ways to connect.

What do you dislike about the product?
While there have been a few performance struggles, their move to an updated code base is showing much improvement. We'd love to see a bit more customization options that don't require HTML/CSS.

What problems is the product solving and how is that benefiting you?
Our outreach to customers required a lot of getting on the right page internally but Inlfuitive has streamlined our ability to connect with our customers more organically and gives our customers a direct way to connect with each other.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
It's fun, really helps boosts engagment and is easy to customize and taylor to your needs and what your goals are. Easy ways to make challenges, award points, and more.

What do you dislike about the product?
We were doing a hub cleanup and somehow triggered a lot of the targeting and such to go wrong. We got a lot of help from the team, however it would have been nice if they could have just reverted back to the old setup vs us having to work with them to get everything put back together again.

What problems is the product solving and how is that benefiting you?
Helps us get to know our partners more which in turn is a huge benefit for us. We are able to know what they're interests are, how we are doing, and what we can improve upon. It also is a great way to share new information such as new assets. We host out partner toolkit within Insiders and that is one of our greatest assets.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
With a simple and intuitive interface, it allows us to share the latest company news, engage our customers in activities, and learn more about their habits, preferences, and feedback on our products and events.

What do you dislike about the product?
There is nothing I don't like, I just think it could be refined especially in the management of channels, challenges and groups in the back office. The inability to delete old groups and campaigns that are no longer used is a limitation, but one that can be solved simply by improving the functionality. Overall, it is a very good tool.

What problems is the product solving and how is that benefiting you?
Influitive allows you to share news about business, product, events, and more in an easy and fun way. It is used by our advocates as a social network where they can find all the latest news and be able to connect with their peers.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
The team at Influitive is responsive, caring, and helpful. I love that our team meets with our Influitive representative on a regular basis, ensuring that questions get answered quickly, and also pushing us to think about how we can continue to leverage the platform for our particular goals and audience.

What do you dislike about the product?
I think for right now, there are some sections of the administrative side that are a little clunky, in terms of finding settings or reporting. However, there has never been anything that was impossible to find or build when speaking to my rep about our business needs.

What problems is the product solving and how is that benefiting you?
We run a student ambassador program and it's very easy to use the Influitive platform to help gamify and engage the students. In particular, I like that students have the control of which challenges they complete.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
It's a great way for cusotmers to interact, helps you pinpoint advocates for speakers, case studies, etc and is fun! Customers are able to earn points for their activites which keeps them engaged and coming back. They can redeem those points for rewards and Influitive is easy to navigate for everybody.

What do you dislike about the product?
There isn't much I dislike. I think it's pretty easy to navigate on the back end and has a good end user experience. Sometimes the integrations can be tough to set up and sync but customer service is quick to respond.

What problems is the product solving and how is that benefiting you?
We wanted a way to reward our advocates in a meaningful way. This enables us to interact with them, provide them opportunites to volunteer for advocacy activies as they have time and engage together for networking or product help.

Verified User in Telecommunications
Star Rating: 4.5

What do you like best about the product?
It's systematic. There is a process and flow to how things are interconnected. Having a great CSM work with me to bring out the best components of the hub has been a very constructive and useful use of our CX dollars.

What do you dislike about the product?
Customization is hard. I would like to have more control over the look and feel of the templated challenges. It would be helpful to have are more generic wireframe of challenges available that could suit my audience instead of trying to adapt a fixed theme to them.

What problems is the product solving and how is that benefiting you?
It helps to be able to listen to our customers and develop those who are willing to be advocates for our company through sharing their stories, providing product feedback, and being available as customer references.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
The Account Manager assigned to us is awesome. The platform offers a variety of features that help our advocates stay engaged and enjoy learning and earning all within a fun platform. It's easy to use for admins and users. The integration works hand in hand with our CRM so it's seamless to share invites and add advocates to the platform.

What do you dislike about the product?
I won't want to say I dislike things on the platform, but the reporting could be better. We often come across bugs and report them to support. Ah yes, the mobile app for users needs work, lots of work, it's pretty redundant! Other than that the platform is an asset to have.

What problems is the product solving and how is that benefiting you?
Our core goal is to give clients a learning platform that also helps engage them and keep them up to date with the latest updates. Reaching out to advocates, gathering referrals and references, and simply making a user feel valued is what we are solving with Influitive.

Sue R.
Star Rating: 4.5

What do you like best about the product?
Connecting directly with our community users to provide information and to obtain feedback from them.

What do you dislike about the product?
An improved campaign library to use in our community that will help us reach our community and company goals.

Recommendations to others considering the product:
If you're looking to build an exclusive online community, Influitive is a great company to work with. We have a dedicated Customer Success Manager that we meet with monthly to discuss our success plan. The leadership team is accessible and listens to our questions and feedback. They are a responsive company and I believe they are continuing to build a world-class community platform.

What problems is the product solving and how is that benefiting you?
Influitive allows us to connect directly with our product users. We can provide updated product information, news, webinars, blogs, and other company resources. Our community members provide us fast feedback to surveys, bid requests, product insights, and more. Community members can pick and choose when and if they want to respond and participate. It's a win-win scenerio for our company and our community members.

Huw W.
Star Rating: 5

What do you like best about the product?
There's not a lot not to like! We're about 2 years into our journey with Influitive, and, despite achieving so much, we have a load more to do. The platform is excellent, with all the functionality we need to engage our customers and deliver value to the business. We have seen huge success in the generation of peer reviews (including on G2), gathering product feedback, driving event registration, amplifying our social channels, developing a reference group, and so much more. Not to mention the deepening of our relationships with our customers. The Influitive team is super-helpful and full of excellent advice, drawing on their years of experience. There's always someone available to help, at most hours of the day.

What do you dislike about the product?
Genuinely, nothing! There's very little to dislike about Influitive. The team responds quickly to feedback, and I'm hopeful that we'll continue to see regular improvements.

What problems is the product solving and how is that benefiting you?
Influitive is helping us to get closer to our customers and to understand how we can serve them better. It' allows us to deepen our relationships through humanizing our interactions and having a load of fun along the way. The business is benefitting hugely through the acts of advocacy that our members undertake. As one example, we've earned a truck load of G2 badges due to the volume of reviews that our members have written.

Delina B.
Star Rating: 5

What do you like best about the product?
My favorite thing about Influitive is how it is easy to navigate the program, connect with individuals using the program, and find ideas on content I can make for my program

What do you dislike about the product?
Personally for me there is not much I don't like about Influitive.

What problems is the product solving and how is that benefiting you?
For our team we are trying to build customer engagment. Our program is in the beggining stage of launch so I can not speak to accuratly on how it is benefiting me.

Dean S.
Star Rating: 4.5

What do you like best about the product?
Flexible, customizable platform for building an engaging customer advocacy program.

What do you dislike about the product?
Customers who belong to more than one Influitive program can sometimes have problems logging in.

What problems is the product solving and how is that benefiting you?
Influitive helps build an engaged customer community that drives referrals, retention reviews, references, and cross-sell/up-sell opportunities AT SCALE. Previously, our customer advocates were scattered across the organization in the hands of several people (sales, customer success, etc.). Influitive enabled us to bring them together in one place where they could be nurtured and supported in an informal environment. We educate them, offer support, have fun, ask questions, and get feedback, all while building their professional and personal profiles. This allows us to strategically pull "asks" from them. The right customer, with the right profile, for the right ask and the right time.

Tiffany H.
Star Rating: 5

What do you like best about the product?
If you are looking for a fun and engageing tool for your customer base, Influitive is the way to go! The team is very knowledgeable and super helpful, plus the platform is easy to use!

What do you dislike about the product?
There is nothing to dislike, they are wonderful in every way!

What problems is the product solving and how is that benefiting you?
We use Influitive to link all of our customer communities together with one log in and one rewards platform.

Nataly B.
Star Rating: 4.5

What do you like best about the product?
It allows us to connect with our customers on a larger scale, as well as personalize their experiences. It integrates with Salesforce, Marketo and Printfection, which allows for a more seemless experience for us.

What do you dislike about the product?
I wish their dashboard reports were more customizable/I didn't have to depend on the the Influitive team to create them/edit them.

What problems is the product solving and how is that benefiting you?
Its allow us to gamify our customer advocacy efforts, and offer customers swag/rewards they're genuinly interested in. Its been great for driving customer reviews, for generating customer engagement in our Customer Community, as well as drive employee engagement in our social pages.

Ramey M.
Star Rating: 4

What do you like best about the product?
Their team is very helpful and responsive. This platform has a lot of features and automation that can be tasking to set up. but are well worth it. Their team also does a great job of helping out.

What do you dislike about the product?
In my personal opinion, the learning curve is higher than expected. But, worth it.

What problems is the product solving and how is that benefiting you?
Turning our customers into advocates, and lead generators.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
-Incredible implementation, on-boarding, and customer success team -Just an absolute must-have for a customer advocacy program -Makes it easy to start & launch a program

What do you dislike about the product?
-Accessibility could be better (no alt text options, etc) -Some of the interface is a bit clunky - for example, you can't clone rewards, so lots of inputting similar information and it takes a long time

What problems is the product solving and how is that benefiting you?
Starting, launching, and managing a customer advocacy program - it would truly not be possible without this tool. We were going to start from scratch and I'm so thankful we chose Influitive!

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
It's extremely userfriendly especially since this is my first time using this platform. Creating challenges/discussion boards are fun, easy and have great features.

What do you dislike about the product?
The downsides for me when using influitive is the formating options sometimes. Usually when I try and get things to look even (wording, spacing etc.) it sometimes doesn't come out 100% how I'd like it to.

What problems is the product solving and how is that benefiting you?
I help manage the community so influitive is providing a great place for community members to interact with each other and the company, products etc. as a whole.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
I find Influitive ideal for outreach to customers with a quick feedback questions (using the polls), or to use a challenge to give them that little nudge and join the conversation on a thread. I should probably use a quiz to ensure they've read the post more often.

What do you dislike about the product?
I find it harder to have in-depth conversations using the forums (and to keep an eye on them/put private notes against them to share with colleagues). It would be great if in the forums there were also a snipped to include a (part of) a content page.

What problems is the product solving and how is that benefiting you?
For me it allows to easily reach out to our most engaged customers and partners with: * short updates (regarding the content or workings of the ideation portal) * requests for feedback on content submitted on the ideation portal It also serves as a temporary home for the documentation around the ideation portal.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Influitive allows you have a one-stop shop collaborative portal for all your customer marketing and Advocacy needs. This is in the form of messaging boards, discussion forums and gamification features such as leaderboards.

What do you dislike about the product?
A number of integration features are easy to use but many of these cost extra. There could be more material on extending the art of the possible within the Platform

What problems is the product solving and how is that benefiting you?
One platform that brings all our advocates and advocacy communication, in addition to the onboarding and welcoming of Advocates.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I absolutely love how easy Influitive is to use! I feel like I was able to get the hang of the software within a week or so, though I'm constantly learning about new features. It's so easy to build challenges and get them to the right audience, and I love the way we can customize how our hub looks to end users. Overall I appreciate how easy it is to use because this software is a key function of my job. We get great feedback from our customers as well about how they enjoy using our Influitive hub.

What do you dislike about the product?
Sometimes searching for information can be tricky. It's usually only specific use cases but sometimes I'll find myself saying, "gosh, I wish there was an easier way to find xyz piece of information." Also, the reporting functionality was a bit tricky to understand but luckily we have an awesome CSM that took time to walk me through it. There are also bugs from time to time, but what can you do - that's every software.

What problems is the product solving and how is that benefiting you?
It provides a really streamlined way to learn more about our community members, both personally and professionally. It's a great way to collect feedback about our products so that we can provide that feedback to the right team. I also love how it makes it easy for us to find customer references when we need them.

Verified User in E-Learning
Star Rating: 4.5

What do you like best about the product?
Influitive helps us to identify advocates and leverage their customer stories for new acquisition marketing strategies, as well as uncover customer likes and dislikes faster and easier, allowing us to be agile with our product development and messaging.

What do you dislike about the product?
I do wish the software email interface was more evolved. Currently, it's a bit basic and does not have segmentation capabilities. But we can export member lists and explore the Marketo integration.

What problems is the product solving and how is that benefiting you?
Influitive has helped us form a deeper connection with a persona segment that we would otherwise not be able to target with traditional marketing efforts. With Influitive, we can increase adoption by delivering product updates and fundamental knowledge in a fun and engaging way.

Verified User in Human Resources
Star Rating: 4.5

What do you like best about the product?
I like that we can share what is going on at our company while also rewarding our clients/employees for their feedback and participation. It's a great way to collect feedback and have our employees interact especially during COVID

What do you dislike about the product?
We ran into some issues with our reporting this year that took quite a while to fix, I think there are still a few bugs that could work better, and also having knowledgeable people available to help and give ideas on how to better our platform

Recommendations to others considering the product:
Be prepared for slow buy-in, but after that I think it would be beneficial for most companies to increase their engagement whether it be from customer or employees

What problems is the product solving and how is that benefiting you?
It allows us to have a more "personal" connection with our clients, and I think it sets up apart from our competitors when it's used properly. There is a challenge to get people to buy in, but after that I think it works great.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
To be honest, this is my first company that I have worked in a Customer Marketing & Advocacy role. So Influitive is the only customer community I've ever known, but it's the only one I'll ever need. The platform is intuitive that I was able to quickly understand it and engage with our customers. I also love the ideas and support that I receive from being in Influitive's community! That along with the incredible support from our account and support teams have been critical to ensure we understand and are leveraging all aspects of Influitive.

What do you dislike about the product?
No complaints from me. They are integrated or have extensions to all of the other marketing tech stack, so we have no complaints there!

What problems is the product solving and how is that benefiting you?
There was a brief time that our invitations were needing to be manually pushed through and there was a SalesForce block, but the support team was on it and helped troubleshoot very quickly and stay in contact with updated along the way.

Ortal G.
Star Rating: 0

What do you like best about the product?
They have great marketing, but the product is lagging behind the advertisement. They have an external implementation team who does great work.

What do you dislike about the product?
The customer-facing team, as well as the product team are not supportive of most of the customer's requests. They mainly deflect issues away and are not willing to commit to making much-needed changes. Even the extra charge requests take several months to complete, at very high costs.

What problems is the product solving and how is that benefiting you?
We wanted to create a customer community with their tool - leveraging the discussion board and activities (challenges) to gain traction, as well as include knowledge material for references. The search capability in not user friendly and it's very complicated to find the relevant article or discussion topic. To create a proper gamification you need to manually duplicate each of the activities. Overall, there are minimal and cumbersome workflows and most of the work is manual.

Rachel T.
Star Rating: 5

What do you like best about the product?
Influitive is a must-have platform for advocacy customer marketers experiencing this challenge: I need a better way to show my happy customers they're appreciated. Influitive is an intuitive, customizable platform with integrated analytics that allows marketers to invite and nurture customers (and prospects) to an exclusive rewards experience where they can complete activities and network with like-minded colleagues to gain points. No matter the industry, marketers will find that Influtive will help you turn happy customers into ecstatic ones and provide an easy way to collect quick customer insights.

What do you dislike about the product?
The contrast between the admin and member experience can be a bit jarring and I often find myself viewing things from the Member POV when building out new content since the admin is designed with less UX in mind. Sometimes I feel like the organization is a bit clunky and with the sheer amount of challenges and discussion boards we have, it can be hard to search for past content without remembering the exact name or downloading an offline report.

What problems is the product solving and how is that benefiting you?
In my role, Influtive helps me quickly ask our customers questions to develop marketing content throughout the funnel, such as testimonials, product reviews, requests for new content & professional development, etc.

Lauren I.
Star Rating: 5

What do you like best about the product?
I love that Influitive really allows you to get to know your customers - build and cultivate relationships and watch them turn into great advocates! It has allowed us to really "touch" each advocate and give them the personal relationship they deserve! It also allows us to put opportunities out - speaking, awards, references, social sharing, fun - in a manageable way! Our Salesforce integration and use of the reference requests is also a critical piece of our program!

What do you dislike about the product?
I like just about everything - the messaging could use some improvements, but it is still good!

Recommendations to others considering the product:
Influitive was a game changer for our program. We went from a very manual reference program to a phenomenal advocacy program. Our customers love it as much as we do!

What problems is the product solving and how is that benefiting you?
We've solved our disconnect with associating references to sales opportunities. Our sales team can also view all advocacy activities directly on their opportunities and contacts in Salesforce. We've also been able to save so much time in putting advocacy activities out to customers - and they can self select what they are interested in. And the relationship building is priceless!!

Cullen L.
Star Rating: 5

What do you like best about the product?
Often times in business we are asked to find the best value for and from our customers. Influitive helps with both but they also have the ability to throw all of the materialism out the window and focus on nurturing our customers. We can really connect with our customers as people on Influitive and that will never be replaced by any type of artificial intelligence.

What do you dislike about the product?
Nothing, but I have to write something here so hello have a nice day! :)

What problems is the product solving and how is that benefiting you?
Connecting with our customers and providing valuable information to them on a large scale.

Sarah S.
Star Rating: 4.5

What do you like best about the product?
Influitive has been a valuable partner to us since the beginning. Given the field of advocacy and associated tech stack is relatively new, having a partner to guide us and share best practices has been invaluable as we have grown and expanded the influence of our program. The technology is pretty easy to use once you learn it, and functionality has consistently increased as Influitive itself has evolved. The tool allows us to engage our clients at scale and glean from them valuable insight we can use to support our business. They have a fantastic, attentive support team when issues to arise, and truly act like a partner.

What do you dislike about the product?
In order to run an effective program, you'll need a resource dedicated to building and engaging the community. At first, this is at least one full time role, but can scale back over time as your program matures. Influitive also offers a lot of support when implementing the solution to ensure you're thinking about everything. Running the community can be time consuming to do well, but there are definitely ways to ensure your team is focused on the right activity.

What problems is the product solving and how is that benefiting you?
With our advocate community in Influitive, we're building tighter client relationships that provide numerous benefits over time. Additionally, the community gives our internal teams new access to client insight and feedback. Connecting our internal teams with our clients - quickly, easily, at scale - has been a transformative benefit. It's given us a way to connect with clients at scale, where one person would not have been able to do so before. Plus, we're providing a unique client experience as ADP is investing in our individual clients' careers, providing exclusive access, and helping them (help us) evolve their product experience.

Melissa H.
Star Rating: 5

What do you like best about the product?
Influitive is extremely easy to get up and running. The support from the implementation and customer success teams makes it easy to see positive results right away! Any issue you can think of, Influitive has already thought it through and has an answer for it. I would 100% recommend Influitive to anyone looking to energize their customer advocacy program.

What do you dislike about the product?
I would love to see some improvements in the Discussions module, especially with topics and threading. When you have an extremely active community, it can be challenging to keep up with the newest replies and follow threads. Also, there is no social integration with Instagram, which for our audience was a nice-to-have. But overall, the experience has been fantastic.

What problems is the product solving and how is that benefiting you?
We needed to drive customer retention and expansion, enhance the customer journey, and improve customer engagement. Influitive is enabling us to identify power users, what they are doing, how we can mobilize them, and understand how to make them more effective, gather product feedback, and encourage new members to get involved. With Influitive, we've gone from 1% engagement on our old forums to 77% engagement. We expect these positive results to continue!

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
Influitive has tons of features for tracking advocate behavior and ROI yet is extremely streamlined -- it's easy to use without any training.

What do you dislike about the product?
Some challenge creation could use more features (especially as they relate to social media). Although new ones are occasionally added.

What problems is the product solving and how is that benefiting you?
It's a great way to quickly crowd source feedback and content.

Nancy D.
Star Rating: 5

What do you like best about the product?
It's interactive and provides our members a journey that connects them with all of our business units.

What do you dislike about the product?
At times there are too many steps for members to complete a challenge.

What problems is the product solving and how is that benefiting you?
Customer advocacy, connection with our Customer experince team, and keeping up to date easlity on all product news, events, courses on our product.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
I like how much you are able to do with the Influitive hubs. We have two- an internal hub for our employees and an external hub for our customers. While both are set up and run a bit differently, they're both great tools to engage employees and customers and build a community.

What do you dislike about the product?
Like any platform, there is some red tape with things that cannot be done. For our team, we run into issues with being able to customize some of the features. Specifically with the campaigns they provide, we are not able to customize them to our exact needs so we are having to create them all from scratch.

What problems is the product solving and how is that benefiting you?
We are truly able to build a community with our customers using our Influitive hub. It has helped us realized who our "biggest cheerleaders" are and who we can look to for advocacy asks. It's also been a great place to build a personal connection!

Ella R.
Star Rating: 4

What do you like best about the product?
Influitive enables us to engage with our customers in a really personal and customized way. It also allows us to have a direct channel to communicate and get feedback!

What do you dislike about the product?
The reporting functionalities can be confusing. Additionally, since there is so much information, it can be easy to get lost in the weeds.

What problems is the product solving and how is that benefiting you?
Influitive enables us to interact with our customers which has a wide variety of benefits for us.

Verified User in Events Services
Star Rating: 4.5

What do you like best about the product?
Working I have been using Influitive for more than 2 years now and just love the features. Influitivee offers great gamification features that enables us to offer unique experiences to our customers while also ensuring we meet our business and marketing goals.

What do you dislike about the product?
I would like to see more video-based training to get well-equipped with the day-to-day operational challenges.

What problems is the product solving and how is that benefiting you?
Influitive helps achieve wider marketing goals whether through referrals, references, webinars, and a lot more. We have been able to level up in engaging and delivering a great customer experience. We have been able to leverage our advocates to achieve our business and marketing goals.

Bianca W.
Star Rating: 4.5

What do you like best about the product?
I love the templated challenges. They're great when you're starting your program or just need inspiration. I also love how helpful the Influitive team is. Even if they don't know the answer to a question they'll look for the answer or a workaround. The staff also truly cares about the success of your program.

What do you dislike about the product?
Sometimes the admin side of things is a little annoying, like the bulk view of challenges at once is great but once I hit the back button it takes me to the list view.

What problems is the product solving and how is that benefiting you?
Connecting with our customers more, learning what they want to see from us, and getting natural/authentic marketing content.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The establishment and launch of a customer community on the Influitive platform is fairly straightforward and well supported by your Influitiver program rep. The process is also well documented. While customization is available, you also have the option to use prebuilt templates and imagery. Post-launch, the support is superb. A community does not run itself and Influitive can assist and guide you to ensure best practices and objectives are met. While the platform has many features and funtionality to optimize your program, they are simple to use. Everything is pretty simple to manage - from building a gamified environment to managing rewards to analyzing reports.

What do you dislike about the product?
Just a couple of minor things: - Influitive has an extensive library of images that can be used for building challenges. I personally find them a little too stock photography- ish. - If your Community members belong to other community programs built on the Influitiver platform they need to use the same password for all of them. This leads to some confusion for those that it applies to, and there isn't a quick and simple way to fix it without Influitive's help.

What problems is the product solving and how is that benefiting you?
Influitve facilitates the nurturing and deepening of customer relationships after the sale. While building these relationships also greatly enhances leveraging of your most ardent customers. Things like reviews, references, renewals, referrals, feedback, surveys, and content creation are all made easier by building customer relationships in the Influitve community platform

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The best part about using Influitive is engaging with our partners and receiving real-time feedback. We're able to ask our partners what they want to see on the Influitive platform; our partners are able to ask questions for upcoming webinars and newsletters or hot topics; we're able to quiz them on the material they should be reviewing; verify they are taking the certifications they need to better sell our solution; give them product or company updates; and so much more. We are also rewarding partners for participating in these activities, which is incentivizing them.

What do you dislike about the product?
The downside of using Influitive: Finding rewards for other countries and localizing challenges for those countries that don't speak English primarily. We have a separate hub for those in EMEA and APAC and those are the biggest issues we run into. Another downsize is integrations with PRMs.

Recommendations to others considering the product:
I would say go for it! There are hands-down so many more benefits than using Influitivve than not.

What problems is the product solving and how is that benefiting you?
We are solving the problem of enabling our partners to sell more of our solution. They are able to find resources, ask questions, and get educated on the topics that they need.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
The best part of the Influitive platform is that it's easy to use, efficient, and engaging. It's a great platform that brings your customers together in one place to stay informed/top of mind, quickly find customer advocates, and have some fun. It's customer advocacy on demand! I love the efficiency of making an ask to many and seeing what you'll get. I'm so grateful for this platform!

What do you dislike about the product?
There really isn't much that I don't like about this platform.

What problems is the product solving and how is that benefiting you?
Influitive is solving the problem of finding customer references quickly and efficiently. Before Influitive, I would have to email customers one at a time to see if they'd be willing to help us with a particular ask and then wait for a reply. Now I can post a challenge and get a response almost instantly. I like that the customer can opt in to whatever they want to do whenever they want to do it.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities, as it integrates well with other software platforms such as Salesforce. Influitive is also valuable even if advocacy is not the primary objective of your program. Personally, I love how easy it is for our customers to engage with the platform, as well as how easy it is for me as the admin to configure the platform.

What do you dislike about the product?
Support has been difficult to work with, but they're getting better. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.

What problems is the product solving and how is that benefiting you?
We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers will want to participate in them. Additionally, we have been able to integrate Influitive with Salesforce to help with overall reporting goals and visibility with other LOBs.

Jeni A.
Star Rating: 5

What do you like best about the product?
Influitive allows me to run all of the aspects of a customer advocacy program to be successful. Through the software, I can easily connect customers more to our organization and each other. I can offer them loads of value by presenting diversified content in creative ways, and I can reward them for their outstanding efforts. It's a win-win for advocates and our organization!

What do you dislike about the product?
Historically, community admins haven't had as much control on the backend of the system as I'd prefer. Influitive recognized that giving community managers more access to the functionality of their programs is essential, so they've started to release functionality that makes this easier. Of course changes are never fast enough for anyone. :)

What problems is the product solving and how is that benefiting you?
Influitive solves the problem of being able to efficiently and effectively run an advocacy program. Period. It gets community managers out of spreadsheet land and allows them to focus on what's truly important - driving value to their community members. I wouldn't want to run my program without it!

Kathleen O.
Star Rating: 4.5

What do you like best about the product?
The Influitive platform is intuitive and easy to use. It allows us to easily connect with users and create meaningful relationships by sharing content that is most important to them. It also makes it easy for our users to connecte with their peers, learn, and be recognized for their participation in the community.

What do you dislike about the product?
Influitive does a great job of addressing bugs that surface and they have a stellar Support team. The platform has a pretty robust search feature in the Discussion area but I was this search feature was global and searched all content, activities, and discussions.

What problems is the product solving and how is that benefiting you?
Giving our customers a voice and collecting feedback and insight from our users is extremely valuable to us and makes our users feel valued. We also use the platform to source product references, receive customers referrals, and write software reviews which ultimately leads to shorter sales cycles. And addition to all this, it allows us to create relationships, understand the unique needs of our users and deliver value. This all leads to increased product usage, adoption, and retention.

Rachel L.
Star Rating: 5

What do you like best about the product?
I like that Influitive empowers our organization to engage with our customers in unique and scalable ways. We use the community to generate product feedback, drive online reviews, identify advocates for marketing activities like case studies, testimonials and speaking engagements, and we also use the platform to post educational / training resources to drive adoption. The discussion forum has been a really popular feature to enable networking and peer-to-peer best practices sharing. I also appreciate Influitive's support team, they are very responsive and helpful. If we submit a support ticket, we always hear back within the same or next business day with a solution.

What do you dislike about the product?
There are limitations with the survey functionality within the platform, i.e.: it does not support certain question types or any sort of conditional or skip logic -- so for more advanced surveys that require this sort of thing, we have to program them outside of the community and link out to them. Additionally, some of the reporting in Influitive is not very intuitive, but luckily our customer success manager is a huge help in that regard.

Recommendations to others considering the product:
Influitive has impacts across the organization, from marketing and sales, to product, customer success, and support. Make sure the leaders from each team understand Influitive's use cases and are on-board to help promote internally and provide support as needed.

What problems is the product solving and how is that benefiting you?
Influitive helps us solve the problem of engaging with our customers, generating customer-focused marketing content and testimonials, and receiving product feedback. Without the platform, my job would be so much more manual and tedious... Influitive makes customer advocacy marketing fun and scalable!

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
You not only have the opportunity to watch speakers' sessions live and on-demand, but also to be fully engaged in all interactivities: networking sessions, gamification with points and rewards, fun activities, pre-event activities, and much more. UE is excellent; the format of the event is unique and impressive.

What do you dislike about the product?
Some features need improvement e.g. the mobile application, notification systems about reward redemptions. But overall the platform is great and flexible

What problems is the product solving and how is that benefiting you?
gamification opportunities can bring participants' engagement to a completely new level!

Kayla K.
Star Rating: 4.5

What do you like best about the product?
The software is easy to use and the team is quick to help with troubleshooting or issues we might have. Our needs are unique and they have helped us along the way.

What do you dislike about the product?
Wish that onboarding had been a bit easier for us in the beginning, we lost a few users in our unique process, but overall not much to dislike! Appreciate the customization and customer service.

What problems is the product solving and how is that benefiting you?
It has helped us create something brand new for an entirely different demographic. We have been able to use the software to gamify giving in a whole new way and it is super marketable to children wanting to make a difference.

Geetika G.
Star Rating: 5

What do you like best about the product?
Influitive provides an interactive platform for learning, personal development, and networking, coupled with the added benefit of receiving rewards for each participation.

What do you dislike about the product?
Everything is going well for me so nothing as of now.

What problems is the product solving and how is that benefiting you?
Creating an interactive platform for customers.

Annie M.
Star Rating: 4.5

What do you like best about the product?
Customer-friendly environment, GREAT customers support, easy to get customers up and running in the system. Overall, it is a fun and easy to use platform that our customers seem to love as well.

What do you dislike about the product?
Some of the newer features (discussions) are being actively worked on and aren't as user friendly as they could be. But they are constantly adding updates and take user feedback on a regular basis.

What problems is the product solving and how is that benefiting you?
Identifying top customers, supporting new users. It is great knowing once a customer is in our Influitive Hub they will get support and resources and have a chance to engage with our brand.

Verified User in Internet
Star Rating: 5

What do you like best about the product?
The support you receive from Influitive is excellent, they are always on hand to support and suggest creative approaches to your community.

What do you dislike about the product?
The capabilities are not always where we would like them to be however, they are extremely receptive to feedback and always making improvements.

Recommendations to others considering the product:
The service you receive from Influitive puts it head and shoulders above other community platforms!

What problems is the product solving and how is that benefiting you?
We are always working on improvements with Influitive and they are constantly working to improve and develop their product to best support their customers.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
It can be a complex site to get into but once you do the possibilities are endless. There are no end of templates, suggestions, media etc. to help make the most of the experience for you and your customers. Add to this that Influitive actually listen! And continually are making upgrades to their platform to make things work even better for users and managers.

What do you dislike about the product?
It's complex. There's so much to the site and it's not always intuitive as a manager setting up, or as a user, where to start off or go for the best if you're unsure.

What problems is the product solving and how is that benefiting you?
It helps us provide our customers with a one-stop shop for all the resources they need to use our products. And to access extras like support, events, communicate with other customers etc.

Chris W.
Star Rating: 4

What do you like best about the product?
Influitive makes it easy for use to connect to customers we otherwise would not reach. The community has given us the ability to generate references, speaking/attending events, or taking phone calls for our CS and Sales teams with a very high success rate.

What do you dislike about the product?
The reporting and dashboard are basic to say these least. I find the reporting to be a bit clunky and the location or process of things like filters has a tiny learning curve. We've also found it hard to export the data internally to use it with tools like Power BI.

What problems is the product solving and how is that benefiting you?
Influitive is allowing us to obtain a closer relationship with a select customer base. The platform allows us to share content, direct community members to specific calls to action, and generate a high level of conversation.

Verified User in Hospital & Health Care
Star Rating: 4.5

What do you like best about the product?
Influitive provides the organization with a direct line to engaged advocates. Being able to connect and really have an opportunity to listen and learn from customer advocates helps us build better solutions. We can partner with our advocates to identify gaps and work together to bridge those gaps helping our advocates solve real industry problems.

What do you dislike about the product?
The reporting can be a bit difficult to understand, but I am working with Influitive to learn more about the reporting process so I can highlight the return on investment with our leaders.

What problems is the product solving and how is that benefiting you?
I feel like it solves a few problems - visibility, transparency and connection. Our advocates want to be part of the solution and Influitive facilities the ability to provide visibility to solution, transparency to gaps, and connection to improve.

Ting Mei C.
Star Rating: 5

What do you like best about the product?
The tool overall is feature-rich and their team continually seeks feedback to improve and innovate on the product. Their support and customer success teams are amazing in helping you troubleshoot and achieve success with your advocacy program.

What do you dislike about the product?
There are always little things that you wish were made a little differently to improve the usability of the tool. But it's nothing major and just nitpicking.

What problems is the product solving and how is that benefiting you?
Influitive helps extend our advocacy program and scale it for our large and multi-solution customer base.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
The influitive platform is very intuitive. The people are also very helpful and are there step by step through set up and ongoing.

What do you dislike about the product?
Content pages could use an update, but I know that's coming soon!

What problems is the product solving and how is that benefiting you?
Managing our Employee Engagement hub. We now have two hubs with influitive and they make it seemless to use both together and separate.

Katie M.
Star Rating: 5

What do you like best about the product?
Influitive is a great tool for scaling an existing advocacy program. You can engage your advocates with challenges and gamification - and make it super easy for them to redeem points for rewards.

What do you dislike about the product?
The platform does require constant engagement/challenges to keep advocates interested. This could amount to 50% of a person's workload. Wish there was more Influitive did to keep folks engaged without creating new challenges.

What problems is the product solving and how is that benefiting you?
Engaging customers at scale. We often get one off requests for a customer quote, feedback on a new feature, or a customer speaker for a webinar. This helps us find those customers without emailing a bunch of folks hoping for a hit.

Verified User in Computer & Network Security
Star Rating: 4.5

What do you like best about the product?
Interact with your customers and reward them for acts of advocacy. Great tool for cross-sell and up-sell.

What do you dislike about the product?
Not much! I do wish reporting or metrics were easier to understand

What problems is the product solving and how is that benefiting you?
Influitive solves the problem of keeping in constant contact with customers and offering them valuable content.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
Being able to integrate with our other systems is a plus. Having control over the journey our advocates take has allowed us to customize an experience for each level of advocate.

What do you dislike about the product?
A couple of areas in the backend could use more functionality. For example, being able to sort the member list by status or other columns. It is limited today on what you can sort on. Sometimes there is too much detail in the activity feed. It would be nice to see a streamlined option.

What problems is the product solving and how is that benefiting you?
Influitive allows us to provide visibility to our advocates for all the activities they do for us. It also provides them a place to connect with us on their terms. They can go in as often as they want with no pressure, it is all up to them.

Oscar G.
Star Rating: 4.5

What do you like best about the product?
The opportunity that this platform offers for companies to connect with their customers/advocates is amazing. It opens a whole new world of possibilities and engagement that truly creates a valuable asset for the company in terms of marketing and loyalty. The outcomes of using the platform are only positive.

What do you dislike about the product?
Sometimes, some of the features within the platform are not easy to manage or figure out. Some bugs might happen, but very rarely. I would say that some of the data analysis features could be slightly improved as well.

Recommendations to others considering the product:
This platform is gonna bring a whole new customer experience for your company and will open a whole new world of opportunities for you to engage with advocates and leverage engagement.

What problems is the product solving and how is that benefiting you?
We have been working on leveraging consumer engagement with our products and services. Interacting internally and directly with consumers is a powerful tool that this company brings. One of the main benefits is the amount of leads that the platform has helped to create since we implemented it.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
It is a great product to help us connect with our customers in an organized manner and allows us to reach out audiences from various parts of the world easily.

What do you dislike about the product?
Currently no dislikes, but would love new technological enhancements to help ease daily operations.

What problems is the product solving and how is that benefiting you?
Influitive helps us to solve the issue of interacting and engaging with our customers in a fun and educational manner while allowing our customers to interact with one another and share technological insights as well.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
The most helpful aspect of Influitive is their community boards that allow and encourage engagement through conversation.

What do you dislike about the product?
One of Influitive's key selling points is their advocacy platform being on a point system where you earn by doing challenges. I, sometimes, don't find the challenges to be exciting or insightful.

What problems is the product solving and how is that benefiting you?
It is helping me with customer engagement and finding ways to cultivate a sense of community within our own platform.

Verified User in Computer & Network Security
Star Rating: 5

What do you like best about the product?
My company gets to leverage the voice of the customer while rewarding them in a fun, creative and personal way. If your marketing team is looking for instant gratification on customer insight, reviews and testimonials, Influitive's product and marketing strategies help execute that. White glove customer service from the beginning stages of buying into nurturing customer growth after launch.

What do you dislike about the product?
To be transparent and fair, I would like to list at least one dislike but currently can't think of one.

What problems is the product solving and how is that benefiting you?
It is giving me insight into the customer journey that our company currently doesn't have regarding education and onboarding. The system is great for gathering feedback and reviews online.

Verified User in Market Research
Star Rating: 4.5

What do you like best about the product?
The professionals that I have been connected with who also use influitive.

What do you dislike about the product?
The platform hasn't had an update on the backend since I started using it in 2018. Aside from the reporting update about a year ago, the discussion area is very clunky and auditing challenges within hubs can be tedious.

What problems is the product solving and how is that benefiting you?
Gamifying the customer experience creates true advocates for our brand

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Influitive is very intuitive when you are looking to build and scale an advocacy program. I like how versatile it is and how many options it offers for program managers to create great content. The best experience for me has been the customer support team and the Influitive community. It is great to access best practices and to always have the support you need.

What do you dislike about the product?
I find the dashboard and reports need additional features and more integrations with other analytic tools such as Tableau. Another consideration is the mobile platform, I would like to see a better user experience since some of our userbase likes to access the platform via mobile.

What problems is the product solving and how is that benefiting you?
Building and scaling an advocate program that can be spread across the organization. Also solving for measurable and quantifiable results to show the value of the advocate program.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The gamification and promoting relevant content to customers in a fun and creative way!

What do you dislike about the product?
There are times when there are bugs with the program.

What problems is the product solving and how is that benefiting you?
We are connecting with customers on a personal and gamification level.

Verified User in Human Resources
Star Rating: 3

What do you like best about the product?
The ability to segment out your community into different groups, gamify your community to encourage specific actions, obtain in-depth reporting to prove ROI, and customize the content you show to different types of people really make Influitive the best choice in the industry for companies looking to do these primary things. Customer advocacy is one of the main benefits of using Influitive, and the team at Influitive is always extremely responsive and helpful.

What do you dislike about the product?
There are so many bugs. We usually identify something that is broken or not working as expected about once a day. They are working on improving the platform, but the bugs can provide a poor experience for the tool admins and community members.

Recommendations to others considering the product:
Be sure to have full buy-in from leadership and others on your team that can help you set up the system and integrate with all that your business does + the strategy.

What problems is the product solving and how is that benefiting you?
We launched our very first community with Influitive and are testing the community over three months. We have only had it live for one week and have yet to see massive benefits (this will only come over time and it is not expected that we would see tons of benefits within the first week of launching),

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The Influitive platform is extremely easy to use and can be customized for your own use case. It's easy to set up challenges and our users are loving the experience.

What do you dislike about the product?
There's nothing I dislike about the platform. My only negative experience was with the onboarding and initial system implementation. Influitive's main use case is for CRM and for external users - our use case was very different from their traditional customers as it was mainly for internal purposes. There were a lot of irrelevant questions we had to answer during onboarding that sometimes felt like a waste of time.

What problems is the product solving and how is that benefiting you?
We are using Influitive as an internal training platform. We did this process manually and having a system like Influitive has totally revolutionized the game! We can now perform analysis on how effective our training platform is and get valuable insight that otherwise would be hard to obtain.

Andrew M.
Star Rating: 5

What do you like best about the product?
Influitive puts a lot of tools and ideas at your fingertips, making implementation of a rich advocacy site, and program, very easy. The interface is great to work with, as are the staff. Your success will only be limited by your commitment and effort.

What do you dislike about the product?
The only criticism of Influitive isn't really a criticism of Influitive, but a criticism of client advocacy. Client advocacy takes time and commitment! Influitive makes it easy, but there are still many manual processes. Some aspects of the Influitive hub require manual effort that you might wish were more automated, but the more automated things are the less relationship building takes place.

What problems is the product solving and how is that benefiting you?
We are raising awareness of resources available while attempting to build stronger relationships and encourage certain activities. I think we have generally been successful, but there is always room for improvement.

Jill S.
Star Rating: 5

What do you like best about the product?
Influitive is a community platform that helps discover, nurture and mobilize clients at scale to drive key business outcomes. The platform is easy to use, constantly improving based on client feedback, and the support team and CS team is always available! I also like the gamification aspect of the program since it offers badges, points, rewards and recognition which helps incentivize client participation. Influitive also has a robust reporting tool which allows us to measure results and report back on key metrics.

What do you dislike about the product?
Some of the pre-built campaigns which are designed to help the administrator out by doing some of the creative heavy lifting are a bit out there and the lack of being able to target those campaigns at the individual activity level versus the campaign level is a bit frustrating.

Recommendations to others considering the product:
Influitive is a great partner to help you on your customer advocacy journey- they are responsive, friendly, and they really care about you and your advocacy journey. Plus, when you become a client you receive access to their VIP community which not only keeps you up to date with their product but also allows you to network and meet peers.

What problems is the product solving and how is that benefiting you?
We are looking to be able to scale advocacy easily; identify referenceable clients, process referrals, gathered testimonials and quotes and drive clients to peer reviews. Since launching with Influitive we have been able to drive these specific actions as well as provide a community for our clients to network, learn and get rewarded. Our clients who are involved with the program have a higher affinity towards our company and help provide us with valuable feedback.

Anissa A.
Star Rating: 5

What do you like best about the product?
Influitive allows me to create both a client and employee experience platform, that will brighten everyone's day. The various challenge type allow us to plug and promote our content while also creating a community that bridges the gaps between our team and our clients.

What do you dislike about the product?
Sometimes we have out-of-the-box ideas that their support time can't implement right away. I guess that is more so on us for not wanting to use the platform in a cookie-cutter way.

Recommendations to others considering the product:
Make sure you have someone on your team who is detailed orientend because you will want your hub to be as organized as possible to ensure success in the long run. Influitive may offer you a CSM, but it seems like that have a new wave of CSMs who aren't very experienced in the platform. If you have a question for them, they will most likely tell you to ask the support team.

What problems is the product solving and how is that benefiting you?
It really helped our employees feel united once we shifted to remote work. Being B2B it is harder to find the sweet spot for clients to become engaged, but we've noticed they seem to enjoy consuming content this way, and it also allows us to ask them their thoughts of the subjects we are writing about.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
We like that the platform allows us to connect with our customers on an ongoing basis, all while getting valuable information from them to make our whole experience better!

What do you dislike about the product?
We would love to have a built-in virutal events feature

What problems is the product solving and how is that benefiting you?
Understanding who our customers are, what they want from our solution and how we can better serve them. All while increasing participation and visibility across teams.

Vivian T.
Star Rating: 4

What do you like best about the product?
Service, support is excellent. Whether it be their CS team or technical support team, it's intuitive, easy to use. It was first time using this type of platform and I did not find it hard to navigate or use the features. I like the templates they provide which is a great way to start learning/using the software.

What do you dislike about the product?
An area I found with an opportunity for improvement is the structure of challenges, I find it somewhat rigid. The activities that are often produced all have the same structure and can look a little boring after a while from the advocates point of view. It would be nice if activities can be more visually diverse (I don't mean the imagery) but the way the information is structured. If there are options to allow activities to be formatted, allowing more visual diversity. Also, more font options can upload multiple files instead of just one within a stage. Formatting options in discussion posts could be easier and offer more font types or other formatting options. With that being said, the Influitive platform is excellent software.

What problems is the product solving and how is that benefiting you?
We use it to identify customer contacts whom are willing to provide product feedback, reviews of our product and more.

Donnovan F.
Star Rating: 5

What do you like best about the product?
It's very easy to use and navigate. The best part is that it's gamified.

What do you dislike about the product?
It's limited on some features and can be improved

Recommendations to others considering the product:
I recommend Influitive if you are looking to launch an advocacy/employee program. It's very easy to use and meets all the requirements regarding customer advocacy. The best part is gamified

What problems is the product solving and how is that benefiting you?
we are trying to reach and interact with our customers as best as we can and Influitive gave us the best platform to do that and its been so beneficial

Ridhima K.
Star Rating: 4.5

What do you like best about the product?
I love the gamification options we can explore and implement on our hub. Our customers love visiting our platform where we can ensure measurable campaigns are getting executed to make the most out of the platform.

What do you dislike about the product?
The reporting and dashboard are not accurate for a few important metrics such as referrals, references and reviews. The tracking system can be improved and Influitive should launch video-based training.

What problems is the product solving and how is that benefiting you?
We have been able to promote major to minor projects and drive results successfully.