Hannah Marie C.
Star Rating: 4.5

What do you like best about the product?
Birdeye puts reputation management right into our fingertips. Birdeye allows us to monitor our reviews, while automating the process of responding to the reviews and adding a personal touch. The easy capabilities to not only respond to reviews, but to gauge sentiment is incredible. Birdeye makes it easier to manage having a wide variety of properties that range in terms of reputation with their incredible reporting capabilities.

What do you dislike about the product?
We had a representative who did not provide and aid us with all of the Birdeye capabilities. On another note, sometimes the reporting was limited and we couldn't pull word sentiment clouds/graphs, which would be really helpful to understand what the reviews are saying about each of our different properties.

What problems is the product solving and how is that benefiting you?
Birdeye allows us to better connect and engage with our customers throughout our 70+ properties. Birdeye allows our corporate and on-site employees to better gauge what our residents say about our properties. Because of this, we can better address the problems that may be happening we are not aware on on-site. The automated responses allow us to monitor our reviews and better engage with prospects, residents, or anyone who may be having an issue. Staying on top of our reviews helps maintain our brand and support our residents even further, and in turn even address issues we may have not been aware of. Birdeye helps streamline efficiency on our end by being able to reach all residents who leave a response so they feel valued & heard.

Anna B.
Star Rating: 5

What do you like best about the product?
Birdeye is so simple to use and I love that I can text clients from our computer and everyone on the team can see all incoming and outgoing messages in one platform. Getting reviews is so easy, especially with their automated follow up!! Everyone who calls in that found us online raves about all our five star reviews!

What do you dislike about the product?
Nothing! Every time I encounter an "issue" I can easily chat with a birdeye representative and they either help me through it or create an update just for me! One improvement could be a manager role where I could narrow down texts to/from other people rather than just "assigned to me" or "all" so we know all our customers are being taken care of. Automated texting like when we do not get a response to our last text saying hey, you still interested? or whatever we choose would be great also. all in all, for what birdeye advertises they do, they do it well! I've been very pleased with the app and the online platform, and as I said before- their support team is AWESOME. Shout out to Praveen!

What problems is the product solving and how is that benefiting you?
Birdeye has helped us get over 600 FIVE STAR reviews and enables us as a team to chat with clients and see the chat history between other team members and the client. You can even "facetime" which is so helpful when trying to talk to someone who isn't in our industry and be sure you're saying the same thing.

Daria G.
Star Rating: 5

What do you like best about the product?
The best part of Birdeye as a DSO is the ability to centralize and automate our review management without the necessity to overwhelm our busy practices. We were able to set up customized responses to reviews, auto reporting, identify trends and have a better overall picture of our practice experiences. We've had great support from our account managing team and never go without communication. As an added thought, I appreciate the partnership with both our day to day success manager as well as the account manager. They always make sure we know about new features or solutions we can consolidate our vendor relationships. We will hopefully be switching some additional tools to Birdeye which should save several hundred dollars a month across our practices.

What do you dislike about the product?
It would be great if we could run our own custom reports, if possible, without needing to be built. The data is there and seems like it would be an easy addition. Currently, we only have what reports are built in.

What problems is the product solving and how is that benefiting you?
Centralizing review management and auto responses. We've combined the need for multiple vendors for different needs into one by signing on with Birdeye.

Scott M.
Star Rating: 5

What do you like best about the product?
I absolutely love and adore the Birdeye product/platform, as well as every single person I have ever interacted with on their team! They provide an incredibly-robust solution for marketing and customer interactions/social media review maintenance. Their product is highly user-friendly, with an accomplished team of employees ready to assist with anything their customers need. Birdeye continues to consistently innovate and anticipate the needs of the industry and its customers, and any company that utilizes its product will be significantly blessed with increased exposure to its customers, as well as a deepened relationship with and profound insights pertaining to the consumers that contribute to their bottom line and profitability. It is also a joy to follow them on social media (I follow them on Instagram) so I can see their progress and impact on the world as a company. I think they ate doing great things!

What do you dislike about the product?
Sometimes when the customer has deleted a comment, it still appears in our feed, and we can get confused... although the next time that the cache is refreshed, the review will be removed - not too much of a big deal at all! They seem to always be on top of this and their account managers and customer service are always communicative and kind about our inquiries.

Recommendations to others considering the product:
You should definitely talk to them and let them tell you about their services!

What problems is the product solving and how is that benefiting you?
One of the ways that we use Birdeye is to track our success with each of our employees as they accomplish our Mission of WOWing customers with remarkable service. Being able to see which of our branches has received the review is a wonderful functionality that allows us to keep an eye on territories that are achieving success, as well as areas of our operation that may need some extra attention on our end. We also respond to positive comments and resolve customer experiences that need extra attention or resolution every single day that our doors are open. We use it to communicate with our customers and ensure that they know our care and authenticity and all of this has had a remarkable impact on our Company..

Mary R.
Star Rating: 5

What do you like best about the product?
Because Birdeye increased our number of reviews 3-4 times, we've seen a big increase in business! The team members are always very helpful and are extremely quick to respond, then follow up afterwards. We are enjoying the new IA response help option and the new report just introduced. If we didn't already have an invoicing software in place or social media scheduling, we'd use that feature as well.

What do you dislike about the product?
The AI review response suggestions can be improved by getting rid of 'Greetings' and adding keyword phrases and locations -- all for more 'Google Juice'. The dashboard shows 'Listings' as opposed to 'Locations' - this doesn't make sense to me, so I always have to click around trying to find our list of 11 locations! I don't think Google's Business Profile "Asked for Directions" stats should be shown as this is very far off from reality. I can confirm that with my own business. Not sure where Google gets this stat from as it's higly inaccurate!

Recommendations to others considering the product:
The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things.

What problems is the product solving and how is that benefiting you?
Our GM's and front desk personnel seldom took the time to ask for a review, but since we're paying for this software, the owner is requiring them to use the service! Getting reviews consistently is preparing us for when we are not so busy. From the Admin area, I can see which of our 11 shops are sending out emails, and I can't seem to get them to also ask for the email address because this increases our chance of getting a review. I remind them every month, but only 2 shops ask for email addresses. They say customers don't want constant emails from us although they tell them we won't send them an email except for one time as a reminder if they didn't leave a review for us. Any help would be appreciated.

Olivia H.
Star Rating: 4.5

What do you like best about the product?
I really like that it is a hub for all of our business' information! It's easy for customers to look us up and find any information they may need to know. It's a great way to interact with customers and help answer reviews in a timely fashion. I find the platform really easy to navigate and is awesome for linking directories for specific locations of our business.

What do you dislike about the product?
One thing that I find challenging at times is when directories disconnect the links that we've provided. They make it easy to check over and try another URL to fit better but it is hard at times if you don't know a link isn't working and may need to be fixed. It's important to keep an eye every now and then on your stores to make sure everything is synced and looking correctly on the back end.

What problems is the product solving and how is that benefiting you?
Birdeye is helping to be a main hub for all business information and making sure it is correct across all directories. It helps to link all social URL's that can lead customers to each individual page. I think customers really like it to interact with the business and write their reviews where they can hear back with any questions or comments that they may have had.

Morgan S.
Star Rating: 5

What do you like best about the product?
A convenient review marketing platform that gathers reviews and information for all of your business locations in one place. Makes gaining and responding to reviews so easy! Especially for a business with multiple or hundreds of locations. When needed, their support team is extremely helpful and responsive. They also have a caring, fast-responding support team!

What do you dislike about the product?
At times it can be very slow to load, but having a business with hundreds of locations I know doesnt help. We find ourselves having to reach out to support, but their team is always super helpful.

What problems is the product solving and how is that benefiting you?
Birdeye helps us identify weaknesses in our business and areas we can improve on for our customers. The reports and insights Birdeye provides show us the best and worst locations based on reviews. From there we can see common snippets to know what customers are enjoying or again, items that need improvement at the store level.

Joe S.
Star Rating: 5

What do you like best about the product?
When I found our company receiving a number of negative reviews that were not being countered with more positive reviews, I contacted BirdEye directly to secure their assistance in crafting Reviews Request Campaigns that would make a difference. My account representative stayed on the line with me for more than an hour as we developed a far better, more inviting series of messages to our customers to share their positive experiences. Within 24 hours, I saw the tide turn as nearly 20 reviews came in with praise for our company's customer service. Since that time, I consistently rely upon (and appreciate) how BirdEye aggregates reviews from all consumer ratings providers into one clean, yet very detailed report. I am able to look at our reviews over any time period I need, plus I'm able to drill down into the individual reviews to note specific issues with our customer experience. I can spot trends, see ratings sites that need particular attention, and review analytics covering all available data. BirdEye also offers tremendous customer service through representatives who answer all questions, help you solve problems you may be having, introduce you to new services offered by the company, and assist in creating valuable reports you can share with your company leadership. I'm extremely pleased and grateful for how BirdEye helps me accomplish my job responsibilities and keeps me well-informed about our customer performance.

What do you dislike about the product?
Sometimes sending an email directly to BirdEye Support can take more than 24 hours to receive a peraonal response. But they've been working on this so that account reps are more quick to return calls. There are lots and lots of details to cover before creating a successful customer reviews campaign. But this is also how you get truly customized reports, so I cannot really complain about this. When there have been problems, they are quick to resolve them and take responsibility. I very much appreciate their professional attitude and willingness to keep me a satisfied client.

Recommendations to others considering the product:
No other organization offers a fully comprehensive analysis of a company's online reputation standing. Birdeye stands heads and shoulders above its competition--I'm extremely pleased to be a loyal customer of their services.

What problems is the product solving and how is that benefiting you?
It's human nature to be inspired to act proactively with a negative experience. Customers who have positive experiences need to be encouraged to share what their responses, and BirdEye offers a great way--not too pushy--to let people know how much good to other potential customers can come from their review. The average customer is far more willing to jump online to offer a rating and write-up of their negative experience & complaints vs. sharing their positive experiences with our company. The result is that we could very easily have mostly negative reviews show up when a new customer is researching our company before they try us out. BirdEye makes it possible for us to reach out directly to customers who have had positive experiences and politely ASK them for further comments so that we can share their experience with others. Because of BirdEye's service, we have been able to raise the average customer rating by nearly two full points, which is tremendously helpful in securing new customers. My senior leadership team (SLT) requests weekly, monthly and quarterly data from me that details how our company ratings and reviews are doing. Through BirdEye, I am able to create custom reports covering growth trends and performance results that are easy to digest while being very detailed as well. I am indebted to BirdEye for helping me to meet expectations while making my job so much easier to accomplish.

Erin G.
Star Rating: 5

What do you like best about the product?
We switched from a very popular review and reputation tool to Birdeye. We were treated with white glove service from the moment that our integration began. We had a lot of questions and special requests that were addressed quickly and with enthusiasm. If there was a challenge the team was willing to jump on a call with our technical team to figure out a solution. I would recommend this tool and team to anyone in the industry looking to grow their reviews and drive more customers.

What do you dislike about the product?
A few features that could be added to improve the overall experience would be to include an easy way to answer GBP Questions and Answers. It would also be helpful to have a way to alert the customer of potential duplicate GBP profiles.

What problems is the product solving and how is that benefiting you?
We have many different rooftops under multiple brands. Birdeye is allowing up to schedule posts across different social channels seamlessly. We are also able to respond to reviews for multiple brands in one location. Birdeye is also providing reporting that has been beneficial to the business.

Lisa M.
Star Rating: 5

What do you like best about the product?
My rep, Sahil, is excellent. My prior reps, Jason and Josue were also amazing! Anytime I have a question or feel like I need more insight into an area of the site, Sahil is very responsive and gives me a good explanation. Also, the product itself is great. I love that I can respond to reviews right from the Bird Eye dashboard and not have to log into each platform individually! I also love the dashboard so that I can see a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time and our NPS score and visitor summary. We recently added surveys and those are working beautifully!

What do you dislike about the product?
Honestly, I like everything at this point. They've made many updates/upgrades to their site so everying I could ask for is there.

Recommendations to others considering the product:
None

What problems is the product solving and how is that benefiting you?
We are getting our patients to review us more and therefore increasing our ratings. We are also sending surveys to new patients to get a feel for their happiness with their visits before they get a review request.

Ryan G.
Star Rating: 5

What do you like best about the product?
I love that Birdeye gives my company positive exposure. We have a lot of great people who work there and Birdeye gives them an opportunity to be put in a positive light. My company has been around for 60 years and the Birdeye reviews are a great way to show the public what a great product and service team that we have to offer. It is very user friendly and was simple to show new employees how to use.

What do you dislike about the product?
I did not like that it did not always assign the review to you and you would have to go in a manually select the review so that you could get credit for it. Although it was something small it was time-consuming.

Recommendations to others considering the product:
It is a great way to get positive exposure and the incentive program itself is worth it.

What problems is the product solving and how is that benefiting you?
Our company has been around a long time and it is great to bring a company such as ours into the age of technology where social media can make a difference in showing potential customers how great we are. As our company continues to grow down south, Birdeye continues to post positive reviews that will continue to help us grow.

McKya M.
Star Rating: 4.5

What do you like best about the product?
I enjoy that we can view/ read all the reviews in one place from many different platforms. I also like that you can close the review on Birdeye once it has been responded to. I really enjoy that I can repsond to reviews for Google right from Birdeye without having to go to the actual site.

What do you dislike about the product?
I find it difficult to comment on a review using Birdeye since you are still redirected to the actual site to leave a comment. I think it would be more beneficial to be able to leave a direct comment on the reviews from Birdeye instead of being redirected to a new site.

What problems is the product solving and how is that benefiting you?
Birdeye is a helpful tool for ClickFunnels by showing all of our reviews in one area. That way we do not miss any customer reviews.

Megan T.
Star Rating: 5

What do you like best about the product?
We LOVE the Google integration and that we can customize and send review requests to our happy customers! We regret not having birdeye sooner lol. We have been able to have our online Google reputation match the quality service we provide. 💗

What do you dislike about the product?
I think the reporting feature for social media could be better. I wish you could send a report for how all of our Instagram is doing not just for individual aspects example: followers, post engagement, post metrics... we want all of this included on one report that can be emailed.

What problems is the product solving and how is that benefiting you?
Omg I could have done cartwheels when Aarti told us that they added the Instagram Reel upload feature to Social Media. We post both static photos and reels on Instagram and before it made it a little tricky to schedule posts. Now we feel like we can better plan posts on birdeye.

Sara S.
Star Rating: 4.5

What do you like best about the product?
I love that customers can contact us directly through birdeye. The interface is extremely easy to use. I also like that we can see reviews from customers and customize responses back to them. It's a great way to know how we are doing. Potential customers can also inquire about our service and it's great we can log on to birdeye and get to them quickly and efficiently.

What do you dislike about the product?
I wish we could distinguish each request that is coming in for certain departments. Example goes to Billing, Tech Support, or Other instead of having to click on each message.

What problems is the product solving and how is that benefiting you?
Sometimes we have issues contacting customer and Birdeye lets us send a request and the customer can respond on their own time even if it's after hours. When we get in in the morning we go on our Birdeye and it's ready and waiting for us.

Laura C.
Star Rating: 5

What do you like best about the product?
Aditya Narayan is my Customer Success Executive. Can I say Top Tier? He is very patient with my lack of computer knowledge and walks me through everything in our monthly meetings. I get recaps of our sessions (which is great because I am usually swamped and love reminders), and he is just a pleasant person to work with. Birdeye, as a company, has been extremely helpful in getting me reviews and putting all my social media requests in one mailbox. Also, the fact that you can post in advance for social media is amazing. Top it off with excellent customer service; this is a great team!

What do you dislike about the product?
the phone app vs. the computer app. i wish it was the same

What problems is the product solving and how is that benefiting you?
It is definitely helping me get great reviews and at the top of google when I search myself

Brittany B.
Star Rating: 2.5

What do you like best about the product?
Birdeye easily integrated with my POS making it very easy to get started. Birdeye updated our company's information across several sites Google crawls to improve SEO. Our goal was to increase our Google Maps ranking and stay in the top 3. So far we have acheived that.

What do you dislike about the product?
At this point, it seems we may have been over promised, but it's too early to know for sure. Birdeye mentioned they have a 10% conversation rate, we are currently expeirencing 2%. If that maintains we will be very dissapointed. We were also told the improtance of Google review responses being SEO rich and personalized and that this is something Birdeye would do automatically. We have had to update the templates ourselves to acheive this. The only personalization Birdeye had set up was the reviewer's name. The rest of the response was incredibly generic, said nothing to promote SEO, and lacked personality.

What problems is the product solving and how is that benefiting you?
Birdeye updated sites Google Crawls to ensure our information was correct. Birdeye automatically sends our customers request for Google Reviews.

Gina F.
Star Rating: 5

What do you like best about the product?
This is our third year renewing with Birdeye. It's been a very positive and rewarding relationship that has allowed us to continue to grow our business. My favorite feature is the review process. Our patients find it quick and easy to review the business after getting the texts/email reminders. We went from having a neutral or even somewhat unfavorable online reputation to having close to 1000 reviews very close to 5.0 stars! We highly recommend Birdeye and plan to continue using the platform ourselves!

What do you dislike about the product?
I can't think of anything off hand. Whenever we have had an issue, we've worked with Birdeye support to get it rectified quickly.

What problems is the product solving and how is that benefiting you?
Helps with online reputation management (flooding the business with positive reviews has been so helpful) and also allows us to spot trends with negative feedback.

Andrea V.
Star Rating: 5

What do you like best about the product?
Update 7-18-23: Still one of the best things we've done! An app update that they've done is in the automatic text sent out to clients after pick up for their feedback if they choose a 7 or lower it gives them also an option to leave a message to give us a little more information on their rating. This has been such a nice feature! It does happen where a client will accidentally hit 0 or 1 and they'll add a message in there that says they loved it etc and you save yourself a phone call to see what you can do better the next time :) I love that this automatically reaches out to my clients after each visit (not to exceed 1 per 90 days) to touch base and get their feedback on how we did. It'll prompt them for a 0-10 rating and gives them an option to review us on Google or Facebook, or to give us direct feedback if they prefer.

What do you dislike about the product?
It's only happened once or twice something will get mixed up in the system and I needed to reach out to make sure I was getting all of the alerts I wanted to be sent to me. Customer support was super great and fast getting that fixed/set back up for me :)

What problems is the product solving and how is that benefiting you?
So many times you may have clients that are not comfortable bringing their issue/discrepancy or question directly to you, they just won't come back. This gives them a great opportunity to give that feedback in a way that makes them comfortable. You can't fix something that you don't know is broken, this is such a wonderful tool! By that same token, it also gives easy access to your clients to give you great feedback and takes them directly to Google or Facebook to leave you a review.

ciara p.
Star Rating: 4.5

What do you like best about the product?
I use Birdeye as a social media and content manager. The platform is great for bulk scheduling content, reviewing reports, and responding to comments or messages from our followers.

What do you dislike about the product?
The spacing can get a bit odd when pre-scheduling a social post. Also, the numbers from Birdeye compared to the numbers on Facebook do not match and I can't figure out why that is or which platform I should rely on.

What problems is the product solving and how is that benefiting you?
Birdeye makes bulk scheduling content very easy. It's nice to have a calendar view of your posts, that way if there are any gaps it's easy to see. I also enjoy the reports feature. It covers a lot of insights that I may not be able to see on the specific platform itself.

Jessica J.
Star Rating: 5

What do you like best about the product?
I love Birdeye! Working with Itishri Kakkaron their Implementation Specialist has made onboarding a breeze! Itishri is so knowledgable, patient, and beyond kind. I have loved every minute of working with her and the rest of the Birdeye team. Since using Birdeye, our practice reviews have drastically improved and we've received a lot of great feedback to help improve our overall patient experience. Additionally, I love how 5-stars reviews can be set our automatically post of our social media sites; it has made my job so much easier. Thank you again Itishri and Birdeye!

What do you dislike about the product?
I can't think of anything I don't like. Birdeye is WONDERFUL!

What problems is the product solving and how is that benefiting you?
I love Birdeye! Working with Itishri Kakkaron their Implementation Specialist has made onboarding a breeze! Itishri is so knowledgable, patient, and beyond kind. I have loved every minute of working with her and the rest of the Birdeye team. Since using Birdeye, our practice reviews have drastically improved and we've received a lot of great feedback to help improve our overall patient experience. Additionally, I love how 5-stars reviews can be set our automatically post of our social media sites; it has made my job so much easier. Thank you again Itishri and Birdeye!

John Regan W.
Star Rating: 5

What do you like best about the product?
GREAT customer service. The price is great for all locations. We believe we provide amazing customer service, so Birdeye integration gives our customers a chance to give us REAL direct feed back. I also love seeing the reviews on Facebook and Google. Makes our managers feel good. I absolutely love Birdeye. It

What do you dislike about the product?
Sometimes we get a review or a customer who lets loose about a "pented up" problem, which we have no control over. Again, I don't dislike anything. We have received almost 100 reviews with 12 properties the past couple weeks in Virginia.

Recommendations to others considering the product:
Ask good questions. Have good emails of your customer data base. Pick someone to manage it and be the point of contact. Also follow up. You may get some interesting or bad responses. Follow up with your customers. Don't be afraid.

What problems is the product solving and how is that benefiting you?
Better insight into our daily customer service. helps with SEO. I don't foresee any problems. I like the text message and email feature. It has helped me connect with customers, and managers. We are super impressed. Easy to train new managers.

India M.
Star Rating: 5

What do you like best about the product?
The best part about BirdEye is the ease of use, it's is amazing! Very easy to navigate plus the support I receive from BirdEye is always top notch. Pretty fast and efficient.

What do you dislike about the product?
There isn't anything to dislike, but reporting could be more robust. I would like to see a report based on the reviews that are solicited from us or coming directly from Google and other review sources.

What problems is the product solving and how is that benefiting you?
We are finally receiving adequate reviews on Google. That was our entire goal and it's being fulfilled. We are definitely more productive and are happy with the results we see with Birdeye. Plus they are staying up to date with the new addition of AI.

Robert H.
Star Rating: 5

What do you like best about the product?
Keeping up with all your reviews in one central location has been the best things for our company.

What do you dislike about the product?
I would like to see it integrate better with other platforms for responses. What they have works and I know it would be difficult to integrate perfectly with all other platforms and I am pleased with what Birdeye has.

What problems is the product solving and how is that benefiting you?
Birdeye has resolved the chaos for us by keeping all our reviews in one central platform where we can receive reviews quickly and respond quickly to our customers. Deepty was very nice and helped us implement Birdeye quickly along with helping us understand how it worked to get the best use for our business. I love the webchat feature, it's a quick way to respond to our customers when they need us. I can already see we are getting more reviews than we normally would just in the past week of using their service. It's keeping our listings updated, which has been a struggle for us, and now Birdeye has solved that problem for us.

Verified User in Real Estate
Star Rating: 4

What do you like best about the product?
Birdeye makes it so simple to organize all reviews in one place and simplifies the review request process with automated request emails. The support from their team is amazing, if there are specific parts of our account we don't understand, they have always walked us through it and have even done it themselves to save us the hassle.

What do you dislike about the product?
The dashboard can be a bit confusing to find specific platforms and the set up can be complicated. We have had several account executives manage our account through the years and each one wants to have a discovery meeting to learn about our account. It would be better if they just reviewed our accoutn notes, or met with one of the other team members that manage our account.

What problems is the product solving and how is that benefiting you?
Staying on top of review requests. Since things are automated, if our team neglects to send review requests to clients Birdeye automatically sends them which frees up our time. Keeping Google MyBusiness pages up to date, along with auditing our Facebook locations. Since it's all in one place, its easier to review.

Kwasi N.
Star Rating: 5

What do you like best about the product?
The platform is robust with many different products that offer solutions to help us manage our online reputation, listings, and customer experience. We also love the HIPPA compliance that comes with BE. The customer support is also very helpful.

What do you dislike about the product?
There are not many things that I dislike about BE. I think the biggest opportunity is the integrate with Bing and Yelp reviews for ease of listings management. I do also understand that some integrations are not in the hands of Birdeye.

What problems is the product solving and how is that benefiting you?
BE helps us solve the challenge of mainting a strong digital presence in this new digital age of consumerism. It has made us more productive and as helped us improve our digital operations.

Aubrey S.
Star Rating: 4

What do you like best about the product?
I love the capabilities or Birdeye and how easy it makes it to manage my businesses reviews. I also love the open communication I have with the support team, and how easy it is to set something up with them.

What do you dislike about the product?
Birdeye can be a little finnicky, taking a while for certain things to show. Or sometimes the search function doesn't work properly. I feel like I am talking to support alot to help me through various things.

What problems is the product solving and how is that benefiting you?
Birdeye is making it easy to manage my online reviews in one stop. I like that I can sync my facbook and google reviews to one place, and respond to them within the platform instead of jumping around to find my reviews.

James P.
Star Rating: 5

What do you like best about the product?
The simplicity of this system and the Intuitiveness makes my job life that much easier to navigate. I cannot talk enough about how much easier this makes getting my work done. The reporting capabilities are truly amazing and will serve our company immensely.

What do you dislike about the product?
It would be nice if I can have the capability to automate the daily, weekly, and monthly reporting. Right now, I have to run the report and download it manually. It is better to have the reports available in my inbox. Although the nice thing is that I can save few favorite filters since I have the same reports I run periodically. But i still wait for the automated process.

Recommendations to others considering the product:
I mostly rate software by how responsive and helpful the customer support is. I even sometimes call the support without owning the software to test out how valuable they are. I have noticed a trend in the support that most companies are getting worse at it, and Birdeye is a refreshing change from the everyday mundane support.

What problems is the product solving and how is that benefiting you?
We are quickly reducing the complexity of converting leads into sales revenue. I have seen the benefit through our call center working much more efficiently as they navigate finesse the hectic road of working with possible and current customers to reach our goal.

Claudia O.
Star Rating: 5

What do you like best about the product?
Overall the platform and the functionalities are great, but recently I have had a great experience regarding support service. They were super efficient, and my trouble was resolved in less than 20 minutes. They are very close and attentive with their clients.

What do you dislike about the product?
Sometimes, when I already review notifications, they keep appearing as non-read. That's the only thing that bothers me, but it's not really a big deal, I just like to keep my numbers in 0.

What problems is the product solving and how is that benefiting you?
It helps us improve our communication with clients and potential clients. The automation allows us to secure direct contact with clients and keeps us engaged with them. It also keeps all our messages and reviews in one space which is really helpful to track them.

Christian H.
Star Rating: 5

What do you like best about the product?
Birdeye has done a great job of automating the review request process for us. We really value the way the request look when sent to the customers. We have gotten invaluable feedback from our customers through the birdeye system.

What do you dislike about the product?
The part of Birdeye that could use a little work is the way it displays within shopify. We are developers and we weren't able to get the widgets to look the way we wanted so we ended up using a different plugin to display reviews on our site.

What problems is the product solving and how is that benefiting you?
Asking for and gettting customer feedback and reviews on both facebook and google is our primary use for birdeye. The customer facing interface is really great and that's why we use it.

Peggy P.
Star Rating: 4.5

What do you like best about the product?
The support is readily available and they are easy to talk to. They help to take the workload off of us as much as they are able to, and that has been really great.

What do you dislike about the product?
We have had some problems with our accounts not being integrated. But we have better learned how to find the accounts that need work. We don't know why a lot of these accounts weren't integrated, but the Birdeye support has been eager to solve the issue for us.

What problems is the product solving and how is that benefiting you?
Solving our Listing management. Providing 50 listings for our clients, and providing additional data and reports that we can't get from Google. We can also sync and correct the business listings in one place, so that's been very efficient.

Karlee R.
Star Rating: 5

What do you like best about the product?
The customer service I receive from Birdeye is top-tier. I never have to wait long for a response, and they are always willing to help me in any way they can, even if that means reaching out to people outside of Birdeye for more information.

What do you dislike about the product?
That I can't filter by location in the inbox section of Birdeye (but I know this is a request by many and is something the product team is looking into).

What problems is the product solving and how is that benefiting you?
Birdeye allows us to update and manage over 70 locations easily and efficiently. They allow us to get crucial feedback from our patients that is easily sent out after their appointment, and is stored in one place for us to run reports on, and see how we can improve for our patients.

Kristina O.
Star Rating: 5

What do you like best about the product?
We don't ever have to think about getting these reviews anymore. We rarely have to ask patients to leave us a review either. In a short amount of time we were able to increase our reviews dramatically. We have numerous patients who will comment on our stars and reviews.

What do you dislike about the product?
I don't have anything that I dislike about the program at this time. Everything works wonderfully.

Recommendations to others considering the product:
Definitely do it! Best decision we've made!

What problems is the product solving and how is that benefiting you?
I've always felt that ASKING for reviews or incentivizing patients to write reviews for us seemed tacky. This allows us to have the same results without seeming too self serving. So many of our patients comment on our wonderful reviews and will choose us over another office for that reason.

Ashley B.
Star Rating: 5

What do you like best about the product?
It is very user-friendly with a lot of tools, including AI, and customizable features that are helpful. Client services are also very helpful and responsive. We have had a significant increase in reviews and we are happy to have help in the efforts.

What do you dislike about the product?
No complaints. We have had a good experience, customer service and we're happy with the platform and the results from our efforts to increase our ratings and reviews.

What problems is the product solving and how is that benefiting you?
As our company grows in size and we exand our locations, it's important that we are able to have an organized system to get new reviews and keep our review ratings up.

Brad H.
Star Rating: 5

What do you like best about the product?
We are a fairly large company - 1,000 employees. We've been using Birdeye for 5 years and now have nearly 25,000 reviews with a 4.8 star rating. We have decreased our negative reviews through their ticketing system. Also, it has great analytics and listing services for citations and directories. Having worked with them closely, I can tell you their customer service is great. They handle any issue quickly and there have only been a few over the time we've worked together. I like that Birdeye is an international company and has 24/7 customer support. In my opinion, they are the best reputation company on the market today.

What do you dislike about the product?
I have not really found an issue or a problem with Birdeye. If you are reading this and looking at Birdeye services and looking at their services, I would certainly do a demo and their trail.

What problems is the product solving and how is that benefiting you?
With Birdeye reviews and microsites, because of them, we have reduced 1 - 3 star reviews hitting Google, Facebook, and Trustpilot by having the customer respond directly to any of our issues. Since we get immediate notifications, we can address customer issues quickly before they become a 1-3 star review.

Geoff T.
Star Rating: 5

What do you like best about the product?
I recently had the pleasure of using Birdeye to address our challenge of increasing online reviews, specifically on Google My Business (GMB), for multiple business units. I must say that Birdeye exceeded our expectations, providing us with an easy and efficient solution to garner more reviews quickly. This platform has truly transformed our online presence and customer engagement. Setting up Birdeye was a breeze, and we were amazed by the remarkable increase in customer responses once we implemented it. The beauty of Birdeye lies in its simplicity for end users. With just a couple of clicks, our customers can effortlessly leave reviews, leading to a substantial growth in the number of reviews for our business units across various online platforms. What sets Birdeye apart from other platforms we have worked with is the exceptional level of customer support we received during the onboarding process. Our questions were promptly addressed by the knowledgeable and responsive onboarding team. Birdeye not only promised an easy onboarding and implementation experience but actually delivered on that promise. It's refreshing to find a platform that lives up to its claims. The overall platform experience with Birdeye has been outstanding. It provides a comprehensive suite of features that enable us to effectively manage and monitor our online reviews. From review tracking to sentiment analysis, Birdeye offers a robust set of tools that have proven invaluable in understanding our customers' feedback and improving our services accordingly.

What do you dislike about the product?
Because video is so huge, I'd love to be able to schedule and post videos through the social platform. Maybe a roadmap item down the road!

What problems is the product solving and how is that benefiting you?
Birdeye has helped our reputation on social 1000 fold. We maintain consistent 4.5+ start reviews because of this amazing tool!

Ashley R.
Star Rating: 5

What do you like best about the product?
I am a huge fan of BirdEye's services. Is it perfect? No, but what platform is? The number of positive reviews we've received since signing up for BirdEye is spectacular. The seamless process for our customers to let us know about their experience is such a joy. Their customer service team is always available, and you have your own designated team which makes sure your experience is as wonderful as it can be.

What do you dislike about the product?
I really don't have many complaints about BirdEye, but if I had to name some, I think my biggest ones would be the lack of ability to assign tickets to users in the mobile app. As a social media manager, I often monitor social activity while on the go. Not being able to assign tickets without logging into the browser (which will attempt to force you into the app) is very frustrating. I also wish I had the ability to utilize their social posting features more. Unfortunately, they do not yet have all the social platforms available, but I am hoping one day to possibly even give up Hootsuite, and use BirdEye for scheduling and reviewing.

What problems is the product solving and how is that benefiting you?
BirdEye is really making the process of keeping track of reviews so much easier. Additionally, it's so nice to have each individual branch added where they can see their reviews as well has been incredibly helpful. There are times I am busy, and I'll find the branch has resolved a complaint by the time I send to them, because BirdEye notified them as soon as it came in!

Yookesh Y.
Star Rating: 5

What do you like best about the product?
They handle many tasks and has made our life smoother, as we can send text messages to the patients, confirm patient appointments, receive the payments from patients using link, also we can send statements to the patients.

What do you dislike about the product?
It would be better if they could integrate with eCW, but it's not Birdeye, eCW doesn;t allow they to integrate with them. Appart from that I do not see any drawbacks for them.

What problems is the product solving and how is that benefiting you?
Capturing Demographics from Patient while scheduling the appointments, confirming patients via sms, getting a chat support and getting to interact with patients via sms reduces our call volume, Also we are able to receive the payments.

Baylee C.
Star Rating: 5

What do you like best about the product?
First and foremost, our Birdeye Account Representative, Will, is the BEST. He is always so responsive, and we know that we can depend on him for anything we need. Second, the timeliness of Birdeye has been nothing short of impressive. They really care about growing our business and supporting our needs, and we could not be more thankful. THANK YOU BIRDEYE!

What do you dislike about the product?
The only downside of Birdeye is that Yelp does not allow them to partner and work together. If Yelp would losen the reigns and partner with Birdeye, I wouldn't have a single complaint.

What problems is the product solving and how is that benefiting you?
We finally no longer have to reply to reviews manually! As our company has grown, we have been able to focus on things that directly correlate with our ROI. With Birdeye, we know that our online reputation management is taken care of.

Robert R.
Star Rating: 5

What do you like best about the product?
The simplicity of the user interface for mnultiple business accounts is fantastic. I like the breakdown on the reporting, as well as the auto response templates for the 5 star reviews. The platform is easily used by anyone. The customer support is fantastic as well.

What do you dislike about the product?
I haven't found anything much that I dislike. I moved my touch point meetings with birdeye to quarterly instead of monthly, as I felt it was a better use of my time.

What problems is the product solving and how is that benefiting you?
We are more closely able to monitor our reviews and how our customers review us. It's been a really great tool for my day to day reputation management. We now can go to one dashboard to handle reviews.

Verified User in Commercial Real Estate
Star Rating: 5

What do you like best about the product?
I like Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

What do you dislike about the product?
Nothing at the present time that is least helpful when utilizing Birdeye.

Recommendations to others considering the product:
I recommend Birdeye. It has many options to help direct and manage multiple social media sites; and it’s user-friendly. It also offers options for auto-reply and auto-populate. This feature helps streamline the process when replying to client reviews, comments, and inquiries.

What problems is the product solving and how is that benefiting you?
Cazle Mortgage is presently changing its name and licensing, Birdeye has helped streamline this process. Birdeye has changed the name, corporate logo, and business banner on the business social media platforms, rather than having to login in to each individual social media site, which is time consuming. Birdeye support is available to chat and offer assistance 24/7, when additional support is needed.

Vianey R.
Star Rating: 5

What do you like best about the product?
Prior to utilizing Birdeye we found ourselves at the mercy of clients who only took the time to leave negative feedback. We knew we had a wealth of clients who valued our services but had no efficient way of making review requests. Birdeye has been a game changer in this arena ensuring that all of our clients are provided the opportunity to quickly and easily leave us feedback online or provide us with direct feedback when appropriate. The customer service and account representation is excellent as well. We appreciate the features that Birdeye offers which helps enhance our experience with the platform.

What do you dislike about the product?
Although not a significant issue with respect to our overall satisfaction with the product, we would have enjoyed the opportunity to use the webchat feature offered by Birdeye but our IT department determined that it did not include robust features that would protect potential PHI exposure.

What problems is the product solving and how is that benefiting you?
Previously we were unsuccessful in creating a consistent method to request feedback from customers. Birdeye has streamlined that process for us ensuring that all clients are allowed to provide feedback using a logic model that we worked on collaboratively.

Verified User in Consumer Goods
Star Rating: 4.5

What do you like best about the product?
We've found that our customers prefer a text message during their work day. We've been able to turn around our customer service by providing a fast and easy communication option. We're able to send documents, photos, have written documentation for approval on service work, and more. We also recently began sending out customer surveys through Birdeye instead of emailing through a different platform. Being able to get more responses from our customers in a more timely manner has helped us identify strengths to praise our team, and weaknesses to determine opportunity for growth.

What do you dislike about the product?
We have a lot of customers and Birdeye's survey campaigns will now allow for choosing multiple customers at a time since we are over a certain number of contacts. It makes sending surveys a bit more tedious than we would like. We also use separate platforms that generate phone numbers for our sales teams, we'd love if Birdeye could provide this option so we can keep everything in one place. Our sales teams prefer to use a generated phone number to contact customers.

What problems is the product solving and how is that benefiting you?
The main problem Birdeye has helped us solve is customer responsiveness. In the service industry, we need to keep things moving. More often than not, calling a customer during their work day means we need to leave a voicemail and wait on a response. With Birdeye, we are able to get timely responses and keep our service department moving quickly.

Samantha O.
Star Rating: 5

What do you like best about the product?
Our challenge was to increase online reviews, specifically on GMB easily and quickly for our multiple business units and Birdeye made that possible. It was easy to set up and amazing how many responses we get since the end user only has to click a couple buttons to leave a review. We are so happy with the overall platform. Our onboarding team responded to any questions quickly and clearly. I have worked with many other platforms and vendors that promise easy onboarding and implementation and Birdeye is one that actually came through!

What do you dislike about the product?
Tough question because there isn't anything I dislike but if I had a magic wand, I wish we could send the reviews that mention a specific person in them directly to that person in an email. That would be the dream if they could do that!

What problems is the product solving and how is that benefiting you?
Our problem was asking for the reviews consistently, Birdeye takes the work out of it and streamlines the ask. And the return is that we are getting tons of great reviews and feedback.

Amber B.
Star Rating: 4.5

What do you like best about the product?
I am thrilled to share my positive experience with Birdeye. From start to finish, Birdeye has provided us with an outstanding solution for managing member feedback and online reputation. I especially like the new QR codes they have provided so we can print cards for our team members to hand out. The new AI review responses are excellent for giving you different answers and enable you to edit them for a more personal message. Birdeye's platform is incredibly intuitive and user-friendly. Navigating through the dashboard and accessing various features is a breeze. It saves us valuable time and simplifies collecting and monitoring reviews. We can easily monitor and respond to reviews across multiple online platforms from a single dashboard. The real-time notifications keep us in the loop, allowing us to address customer concerns promptly and demonstrate our commitment to exceptional service. Birdeye's analytics provide us with valuable insights into our online reputation. The comprehensive reports and analytics tools help us understand trends, identify areas for improvement, and make data-driven decisions. It has become an invaluable resource for enhancing our business performance. The support team at Birdeye deserves special mention. They have been responsive, knowledgeable, and dedicated to helping us get the most out of the platform. Whether it's technical assistance or strategic guidance, they are always there to lend a helping hand.

What do you dislike about the product?
They are a bit pushy to use the other products, but it's nice to know they are available if we upgrade.

What problems is the product solving and how is that benefiting you?
We would be non-existent on google reviews if we didn't start to use Birdeye.

Taha D.
Star Rating: 5

What do you like best about the product?
I have really come to appreciate what Birdeye has done for us. Not only have they helped us to gain numerous reviews in a short period of time, but they have also been quick to resolve any issues that have arisen and the team I've worked with has been incredibly professional. Their review management system is top-notch and it has made a real difference in the growth of our business. Thank you, Birdeye!

What do you dislike about the product?
The only complaint I have is the website widgets need an update. I think there is a lot that can be done with these widgets and you can get very creative.

What problems is the product solving and how is that benefiting you?
Unfortunately if you never ask customers for reviews you will end up with more negative than positive since most people only leave reviews when they are upset.BirdEye has helped us resolve this issue by making us very simple for the customer to leave us a review and if there is an issue they can leave us feedback directly and we have already been able to avoid some negative reviews because of this.

Eliza U.
Star Rating: 5

What do you like best about the product?
We love how Birdeye has all of our social platforms in one place. We can reply to messages on Facebook, Google and webchat all in 1 place. This helps us not miss any messages and check each platform. We also have automated responses in case we can't get back to them immediately. Another feature we like using is social posting and scheduling. It is great that we can schedule our social posts in 1 place and post them across all our platforms. This helps us to be consistent with our marketing.

What do you dislike about the product?
We wish we could schedule and post videos through the social platform. We post photos and videos but can't post videos to our platforms through birdeye, so we have to do this manually, unfortunately.

What problems is the product solving and how is that benefiting you?
We struggle to be consistent with our marketing, so being able to schedule posts automatically and have the post shared on all of our linked platforms is a big win for us. This saves us a lot of time and helps us to be more organized and consistent.

Jakub N.
Star Rating: 5

What do you like best about the product?
Birdeye makes integration with other programs and systems very easy. The results from creating and launching your business listing on the Birdeye platform are fast and effective. So far, our company has used Birdeye as a listing management system, and we've developed a way to integrate the review function on almost all of our websites. Initially, Our company had to migrate many listings from a prior provider, and Birdeye made the migration from the preceding provider easy.

What do you dislike about the product?
I don't really have qualms with Birdeye. The platform is very easy to use, and the customer service, in terms of phone calls and ticketing systems, is effective, and we've resolved most issues in a reasonable time.

What problems is the product solving and how is that benefiting you?
Birdeye helps us keep our 200+ business listings clear, concise, and updated as needed. The updates work fast, so elements like hours of operation, holidays, and addresses can be updated very smoothly across all relevant listings.

Zach V.
Star Rating: 5

What do you like best about the product?
The review-gathering automation is very smooth. The Birdeye team worked with us closely to set it up initially and also provides ongoing support with a dedicated account manager. These aspects of the service have proven incredibly valuable to our organization, and our franchisees have been really impressed as well. Update: A couple more years down the road and our team still uses Birdeye for our review-gathering and reputation management system. Their team continues to be very responsive to any ideas we have to make the product work ideally for our needs. One aspect of Birdeye's review-gathering ethics that I didn't mention in my original review--they fully adhere to Google's guidelines for review solicitation, which is very important to our organization. This really sets them apart from others in the industry--no review-gating, no incentivized reviews, etc., which is admirable in a space where many rely on these tactics for review-gathering.

What do you dislike about the product?
I don't have any complaints about the Birdeye platform or their support. As with any SaaS platform, the automation sometimes does things you don't want or doesn't do things that you do want, but Birdeye support has been very responsive to fix any issue that's come up. Issues have been minimal in the time we've been using the platform (about 4 years at this point). Our team did a lot of research into review-gathering and reputation management platforms to provide a solution for our franchisees, and after careful vetting Birdeye came out on top.

What problems is the product solving and how is that benefiting you?
We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis.

Kim A.
Star Rating: 4

What do you like best about the product?
We love that in the 6 months we have been sending review requests to our customers, we have been able to improve our Google rating by almost a full star. We feel that in the next few months, we'll be on our way to having 4 stars on Google.

What do you dislike about the product?
I dislike the cost associated with Birdeye. Last year we tried to add on services for another area of our business, but Birdeye's sales team was unwilling to work with our budget. By the time they came down on the price to the max we could offer, our company's yearly budget had been set, and we couldn't add on any Birdeye services.

What problems is the product solving and how is that benefiting you?
When we started sending review requests, our company was at a 2.6/2.7 star rating, but in the less than 6 months that we have been sending requests, we are up to a 3.4 star rating on Google. Birdeye has made it easier to answer questions and keep in touch with our customers from one platform, rather than trying to bounce between them all.

Scott M.
Star Rating: 4.5

What do you like best about the product?
We primarily use Birdeye to ensure we have a steady flow of review volume. The product has not only helped us increase review counts but also increase our average star rating. The Birdeye team gives great customer service and our account managers are always available to help troubleshoot or provide insight.

What do you dislike about the product?
Implementation can take some time to get everything in place and functioning, but that is usually the case with new technology. Would like to see some more reporting capabilities - an automated dashboard report would be useful for me.

What problems is the product solving and how is that benefiting you?
Due to the nature of our business we have a hard time getting people to submit reviews due. Birdeye's automations not only help us increase review counts but it also helps redirect potential negative reviews to our customer service team.

Meghan S. B.
Star Rating: 5

What do you like best about the product?
BirdEye brings together reviews from multiple platforms into one easy dashboard. They also have an auto-response feature, which is super helpful. I also appreciate how easy it is to schedule multiple social media posts and send out mass texts/emails.

What do you dislike about the product?
It's not really a dislike, but more of a request: it would be nice if they could change up the auto-responses monthly or even quarterly so that we're not always saying the same thing. I realize I could type my own response, but I really appreciate the auto-response option.

Recommendations to others considering the product:
There are many platforms like BirdEye, but in my experience, they've been the easiest to work with. And their customer service is OUTSTANDING and super responsive.

What problems is the product solving and how is that benefiting you?
BirdEye makes it so that I don't have to log on to 25 different businesses looking across multiple platforms to look for reviews. I also believe BirdEye is helping our online presence appear more professional.

Lisa M.
Star Rating: 5

What do you like best about the product?
The platform is very easy to use and understand and is great!. My past 2 reps, however, have not been good. We were transferred the supervisor of this team and he does a great job! He is very knowledgeable about the product and for the few things he doesn't, he's quick to send it to the other teams.

What do you dislike about the product?
They outsourced the reps and since doing so, my last 2 reps have not been great. We've had to request to change reps twice and are now working with those reps' supervisor.

What problems is the product solving and how is that benefiting you?
We are solving the problem of not having enough reviews on our channels and being able to respond to all of our reviews on just one platform instead of having to go to each one individually. We are also now able to see any DMs sent to us via Facebook & Instagram, as well as any chat messages through Google. You can also post to your social media accounts. However, we don't use that feature. We recently added the surveys tool and it works great!

Justin P.
Star Rating: 5

What do you like best about the product?
I have been using Birdeye for a while now and it has been a game-changer for my business. It ensures that I never miss a single appointment or contact point with my customers. The platform is user-friendly and makes it easy for me to manage my customer interactions. I highly recommend Birdeye to any business looking to improve their customer experience. The team was extremely helpful and went above and beyond to ensure my needs were met. Their attention to detail and dedication to customer satisfaction was truly impressive. I would highly recommend this company to anyone looking for a reliable and professional service. Thank you for a job well done!

What do you dislike about the product?
No negative feedback to provide. Very happy with the experience and customer service goes above and beyond when our large company has questions or concerns. Thanks again!

What problems is the product solving and how is that benefiting you?
I have to say, Birdeye has been a lifesaver for us. It really helps us stay on top of everything and the customer service is absolutely incredible. We've had some issues in the past with keeping track of all the feedback and reviews, but Birdeye has made it so much easier. And the fact that their customer service is so top-notch just makes the whole experience even better. I can't recommend them enough.

Kjerstin K.
Star Rating: 5

What do you like best about the product?
We have a great working relationship with the Team at Birdeye and for a Small Business, it is a great product to extend our ability to reach and communicate with our customers.

What do you dislike about the product?
Customers reach out at all times of the day and night :) It is hard to set personal boundaries... but the auto-text feature allows you to customize you response messages so you can provide a more personalized message to let them know when you will get back to them :)

What problems is the product solving and how is that benefiting you?
While we use Birdeye for a wide variety of on-line customer service solutions, the feature I like best is the Live Chat. As a small business, our key employees play many roles, the Live Chat enables those with the most knowledge to directly assist with customer questions and issues which ultimately improves the customer experience and heads off potential problems before the become bigger issues.

Rebecca H.
Star Rating: 5

What do you like best about the product?
Birdeye has helped increase our online presence, our ratings and made it easier for our clients to share feedback. We have integrated Birdeye with Salesforce, making it a snap for our employees to get feedback with the click of a buttoin.

What do you dislike about the product?
Sometimes my reviews do not update unless manually pushed. Also, contacts page is occasionally weird with staying up to date. Otherwise, there is very little not to like - Birdeye is great.

What problems is the product solving and how is that benefiting you?
Our star rating has increased along with our online reputation because it is easier to request feedback and it is easier on our clients end as well. We have been able to easily expand and switch between various review sites as we need. In the past, we manually had to switch links, update our employees about where to send clients, but now one person is able to manage and direct our feedback as needed.

Jacob N.
Star Rating: 3.5

What do you like best about the product?
The ability to send HIPPA compliant messages to patients with the use of templates.

What do you dislike about the product?
The customer support is alright, but seems to be outsourced to India which makes it hard to understand the person on the other end. The price is higher than some of their competitors and the competitors do the same thing in similar quality. Also, after your first year they up the price and try to get you to sign a 24 to 48 month agreement to get the lower price.

What problems is the product solving and how is that benefiting you?
Allowing us to contact our patients with HIPPA compliant messages in a timely mannger.

Shahney C.
Star Rating: 5

What do you like best about the product?
Snehashish was extremely helpful and knowledgeable. I had to change my appointment last minute a couple of times and Snehashish was very accommodating. We have signed up for a lot of products in the past and have felt let down when it comes to the initial training so I was very pleased that we had such a good trainer!

What do you dislike about the product?
I have not come across any negatives. Very happy.

What problems is the product solving and how is that benefiting you?
We wanted to improve our digital profiles and boost our google reviews. It really is a lot easier to send review links and referral links now.

Gabrielle F.
Star Rating: 0

What do you like best about the product?
We have had no positive experiences with this company

What do you dislike about the product?
Birdeye is the most appalling company I have ever had dealings with in my entire 14 years of business. The product was oversold & underdelivered. Their onboarding & tech team are very incompetent, we have been signed up for over 2 months now & have multiple tech issues with our account (Social media & Review sights not linked properly, contacts incorrectly importing, messages not showing in the inbox etc). I have been requesting these issues be fixed since our first onboarding session as our account is unable to be used in its full capacity when things aren't set up properly. Still to this day, they have not resolved these tech issues, despite requesting it every training session, calling & emailing multiple times. It got to the point where we were so frustrated with Birdeye's terrible customer service that we sent an email outlining the features included in our fully paid subscription that they have been unable to provide & requested a refund on the remaining 10 months of the year that we have paid for. This email was sent over 3 weeks ago now, I never received a reply, have phoned the customer support team multiple times & every time I ask to speak with someone who has the authority to authorize a refund am denied. DO NOT SIGN UP TO BIRDEYE! They are misleading & horrible to deal with.

What problems is the product solving and how is that benefiting you?
They have caused more problems then they have sold. The amount of time & wages spent trying to resolve our issues with this company is rediculous. I can not stress this enough, DO NOT SIGN UP TO BIRDEYE! They are misleading & horrible to deal with.

Lydia K.
Star Rating: 5

What do you like best about the product?
We have had a tremendous increase in patient reviews, more than I had anticipated. I love the automated response. The support team has always resolved our issues in an efficient and timely manner. The payment processing option is fantastic! Implementation team has amazing trainers. I recently dealt with Harshit Munjal and Piyush Sinha. Both were such a pleasure to work with. Very professional yet friendly and personable. Excellent team!

What do you dislike about the product?
I wish it could bridge to my practice management software. We use Periovision

What problems is the product solving and how is that benefiting you?
Excellent return on our investment. Streamlined review process for our patients. The reviews have had a tremendous impact on our patients. Most of our new patients come from referrals from other patients or from google searches and almost every one of them credits our reviews as the main reason they selected our practice.

CC I.
Star Rating: 5

What do you like best about the product?
It's important that our customers find it easy to leave reviews and that we receive prompt notifications when they do. This enables us to respond quickly to their feedback and sets us apart from competitors with static reviews on their sites.

What do you dislike about the product?
Our record shows no grievances, and we have encountered minimal issues, only spam on rare occasions. We appreciate your efforts and urge you to continue with the same approach as it has proven to be effective.

What problems is the product solving and how is that benefiting you?
It is crucial that we receive customer reviews to gain insight into what they find valuable in their experience with us. This feedback is invaluable in enabling us to make necessary adjustments to our operations, ultimately improving our service and ensuring that we are meeting their needs.

Austin G.
Star Rating: 4.5

What do you like best about the product?
My favorite part about Birdeye is how you can reply to multiple different review sites at the same time. Having a consolidated place to do that makes replying to each customer a much easier process.

What do you dislike about the product?
Sometimes, it takes several hours to a couple of days before I see a review come through on Birdeye. Additionally, sometimes it shows as just a rating when a review is also part of it.

Recommendations to others considering the product:
Birdeye is a great tool for managing your online reputation. Highly recommend.

What problems is the product solving and how is that benefiting you?
Birdeye is solving the problem of looking at multiple websites to track reviews. It makes us more productive because it takes less time and we get notifications when there is a new review. This is very helpful in monitoring our online footprint.

Lee D.
Star Rating: 4.5

What do you like best about the product?
Birdeye is a really good software for both customers and office managers. It was a little tricky getting it set up at both of our locations but the customer service and representative were great. We have had it for a couple of years not and love all the insite and features it offers. It is well worth the money.

What do you dislike about the product?
It did take a little while to get set up correctly showing both locations and there was some training that the managers needed to help utilize the software to its fullest. All of which were taken care of with the help of our representative and technical support (which was awesome).

What problems is the product solving and how is that benefiting you?
Many features come with Birdeye. We have been using it for almost 3 years now and have come to depend on it. It helps the office managers with training and recommended improvements from clients and also allows them to reach out to current and potential clients to address concerns quickly. I believe it has helped the public view/ perspective of our company as a whole.

Verified User in Hospital & Health Care
Star Rating: 2.5

What do you like best about the product?
Review management and response is quick and pretty easy. The dashboard is full of tools and the review request features are all present and useable. The UX is also easy to use.

What do you dislike about the product?
Long loading times (that actually have caused my computer to crash a few times), and the listings issues we frequently find. Plus, the Yelp integrations aren't great. Which, yes, we understand Yelp is a hassle, but I had a rep tell us that they wouldn't use Yelp to find our business when it's a tool that actually garners us quite a bit of business. Our reps struggle to meet us where we are at, and instead often push new tools, features, and try to 'train us' to use the software rather than adapt the software to meet our needs.

What problems is the product solving and how is that benefiting you?
It puts all of our reviews in one place and allows me to easily assign tickets to each location, and provides nice auto-response features to ensure that all our reviews are being responded to in a timely fashion.

Karl C.
Star Rating: 5

What do you like best about the product?
the different methods avaiable to promote reviews, the gact that it handles your prescence online with google, having one platform to handle many different enquiries and the web chat function. Also the training offered by Snehashish was great, he was patient and really took the time to enusure you inderstood how it all works.

What do you dislike about the product?
would be great to have different accents available to best suit our country.

What problems is the product solving and how is that benefiting you?
we are hoping that Birdeye will lift our profile on google to drive more enquiry and help us to manage this enquiry more effciently and then turn that into more revenue and better customer experience

Moses T.
Star Rating: 4.5

What do you like best about the product?
It gives me alot of reviews and collect them on an automated fashion. I do get more referrals on it as well! It has definitely helped increase my google ranking and generate more revenue for me.

What do you dislike about the product?
The price of birdeye is definitely more expensive than many of similar software out there.. I do not like it that it doesn't have micro integration with zapier as well!

What problems is the product solving and how is that benefiting you?
It gives me more review in an automated fashion and at the same time it allows for me to get easy referrals from individuals out there. It has helped me to increase my referral related revenue as well.

David H.
Star Rating: 2.5

What do you like best about the product?
Nothing. did nothing for my company at all and then they charged me $4000 !!! for the next year without checking in with me and when I tried to cancel it was near impossible to do so.

What do you dislike about the product?
This company did NOTHING for us during the time. When I tried to cancel it there was no way to do so in my portal. I tried to email and call them to Cancel but they already charged me $4000 for the new year so they can again do absolutely nothing for my company. In my 15 years of owning this company this was the worst investment and biggest scam I have encountered. I really hope everyone stays away from them. I even after not being able to get ahold of them tried to dispute the charge and they won with their ridiculous contract. Don't sign a contract with them. I hope everyone sees this. There was no service, no followups. complete waste of a few grand that families need these days. Might as well burn it. Very very sad.

What problems is the product solving and how is that benefiting you?
They Solved nothing. Please do not use this service. You cannot cancel it when you need to and they will just charge you forever.

Prachi P.
Star Rating: 5

What do you like best about the product?
We've been a Birdeye customer for over 3 years now and couldn't be happier. Their customer service is truly exceptional. Having aggregated reviews in one place and an automated response system makes our lives easier so that we can focus on things that truly matter. The pricing is fair and there is always someone available to help with any hiccups and/or additional services. I highly recommend Birdeye because they are always adding valued features that make things more efficient for their customers.

What do you dislike about the product?
The only thing I don't like is being locked into a contract. I wish the services were available as per your need rather than being locked into a contract not knowing your needs.

What problems is the product solving and how is that benefiting you?
Managing our reviews and automated response system saves us much time. Also, sending mass text/email messages helps us communicate with our patients more efficiently.

Victor S.
Star Rating: 5

What do you like best about the product?
The Birdeye console is very well laid out and user friendly. Very intuitive interface, with lots of customizations, yet robust enough to do the heavy lifting with little knowledge of technology and communications.

What do you dislike about the product?
The onboarding process can be lengthy, and there are some hiccups with starting anything new. Once everything gets set up, it's good to go, but just don't be surprised if there are some things that take a bit to get configured correctly.

What problems is the product solving and how is that benefiting you?
Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms.

Alexandra C.
Star Rating: 5

What do you like best about the product?
I love the simplicity of the Birdeye platform. I know exactly where everything is without an in-depth tutorial. The team that comes with it is invaluable, and the team is fantastic about walking you through the process to ensure you are using every feature.

What do you dislike about the product?
I don't love the reporting. I wish it included more information that going straight to Google gives you.

What problems is the product solving and how is that benefiting you?
I am the sole controller in my company of our online presence. The amount of analytics and maintenance that comes with such an important platform fell to the wayside with my other job responsibilities. We also rebranded within the last year and needed to update all directories with the new name.

Theresa K.
Star Rating: 5

What do you like best about the product?
I love that BirdEye always helps when I need it. I've rarely ever not been able to resolve an issue. BirdEye offers a lot of features, some that I didn't even know I needed at the time.

What do you dislike about the product?
Honestly, BirdEye is great! I don't have much to say in terms of negative feedback. I do receive a lot of contact to E-Mail addresses that I have asked them to not use if they need to contact me, the owner.

What problems is the product solving and how is that benefiting you?
BirdEye is saving my business tons of time by consistently asking our customers for reviews and referrals. We're just diving into the survey and mass texting. We use the business inbox everyday, and it really helps to consolidate our communications.

Rahul B.
Star Rating: 4.5

What do you like best about the product?
I think it is great that Birdeye is a 100% effective tool for improving the online reputation of businesses and salespeople. With this platform, I have seen an increase in new leads due to its ability to generate positive reviews on search engines and web directories. In addition, customers feel more compelled to share their experiences with our company because they know we can respond quickly if necessary, before a misunderstanding becomes public. This works wonders in modern commerce, where customer service plays such an important role in how well you do.

What do you dislike about the product?
I don't particularly like the fact that software updates and the like can cause a disconnection from connected social media accounts. This is annoying when I find out after visiting Birdeye's website, as I often have to reconnect these accounts each time. In addition, reviews written on monitored sites and then deleted still appear on Birdeye's dashboard, which I also dislike.

What problems is the product solving and how is that benefiting you?
I'm grateful that Birdeye gives me and my company an edge in protecting our online reputation. Its simple system for requesting and quickly responding to reviews gives me peace of mind that our customers' feedback is being seen by potential leads - all while saving us time!

Anthony D.
Star Rating: 5

What do you like best about the product?
I love that it makes it simple for my patients to leave a review. I've gotten so many reviews since I've started using that it helped my business grow tremendously!

What do you dislike about the product?
Nothing. It's great how it is and wouldn't change anything.

What problems is the product solving and how is that benefiting you?
The main issue I had before using Birdeye was getting Google reviews consistently. It was a difficult process convincing patients to take the time to not only do it but also explain the process. Birdeye's technology makes it so simple. Patients can easily leave a Google review without having to login into their account which makes them much more likely to leave one. The results have been tremendous so far.

Cassidy C.
Star Rating: 5

What do you like best about the product?
Birdeye has everything in one platform. It took me some time to get everyone at my business using it, but once we did we have been able to get a massive increase in reviews coming in and able to communicate with customers all in one place. Reporting was one of the main reasons we switched to birdeye. We are now spending less time finding the data and able to show how well our hard work is doing. When I first started with birdeye, I felt like I needed a team adjustment on the birdeye side and they were very accomadating and made the transition very easy and I am loving the new team!

What do you dislike about the product?
Only thing I would say is negative about Birdeye is just making some development changes, we have had some on the pipline for 6+ months but totally makes sense and my team is good about following up with those and letting us know where we are at!

What problems is the product solving and how is that benefiting you?
We are able to track what employees are getting reviews and with this we can do incentives to help generate more reviews also increase referrals. It is benefitting us by improving our reputation online and we are able to do more sales because of that.

Sean F.
Star Rating: 4.5

What do you like best about the product?
The team behind it is good. They put out pretty frequent updates and make sure to always have good communication. Their support staff is also extremely friendly and gets things done quickly, and all of the developer and user documentation is a huge plus. It's easy to find answers when I need them.

What do you dislike about the product?
The review attribution system could use some improvement. However, I do understand that there are some technological limitations with this so I won't hold that against them too much.

What problems is the product solving and how is that benefiting you?
Birdeye makes review aggregation very simple and easy. We've also been able to integrate it directly in our CRM to make most of the processes significantly more efficient for all of our teams.

Verified User in Construction
Star Rating: 4.5

What do you like best about the product?
Birdeye comes loaded with standout features. The chatbot keeps the lines of communication open with our customers all day, every day. The review generator is like a feedback collection wizard, and it's done wonders for helping us understand what our customers need. The dashboard, with its neat layout, acts like a handy filing system for all our customer interactions.

What do you dislike about the product?
Birdeye's interface can be a bit tricky if you're not used to such software. At first, it might seem like there are too many pieces that don't quite fit together - different functions, settings, and features, which can be overwhelming. It's not something you'd instinctively know how to use, and it requires a bit of a study. You might need to refer to the user guide or reach out to their customer service a few times.

What problems is the product solving and how is that benefiting you?
With Birdeye's invaluable assistance, we're acing the customer feedback game and staying ahead of our online reputation. It's a game-changer, enabling us to respond swiftly, build a reputable brand, and cultivate lasting connections with our customers, fueling our company's continuous progress and prosperity.