Ali P.
Star Rating: 4.5

What do you like best about the product?
Annex has some of the most attentive and knowledgable Customer Success individuals (shout out to Jake!) Every email is followed up promptly and usally the answer is quickly attained. Any improvements we have asked for have been worked on or put in the roadmap. Overall the entire platform is easy to use and clearly show MoM growth in both loyalty members and in revenue.

What do you dislike about the product?
I would like to see a better analytics portal so that I dont have to export everything and manipulate it in excel. But it is on their roadmap, which is good.

What problems is the product solving and how is that benefiting you?
Annex keeps track of all of our loyalty members for 5 different regions. It tracks the amount of points being collected, used and expired. It give us the ability to add new loyalty reward options on a flexible basis.

Samara E.
Star Rating: 5

What do you like best about the product?
Definitely what I like best is how open they are to training us and answering any questions we may have. In the beginning, it was a bit confusing but it has helped us retain our loyal customers.

What do you dislike about the product?
Maybe reporting can be improved. Make it much simple. We are all busy, and the easier it is to get a report the faster we're finished.

What problems is the product solving and how is that benefiting you?
Well with the new initiative of awarding our loyal customers, it has helped strengthen that relationship and ensure future business. Customers are happy and so are we.

Verified User in Apparel & Fashion
Star Rating: 4

What do you like best about the product?
After evaluating several competitors, we decided to work with Annex Cloud because of their customization and expertise with complex and multi-national companies. Our implementation timeline was extremely tight and Annex Cloud worked with us across many timezones to deliver all features by the deadline. I was impressed by their team's integration into our IT's team's workflow and how prompt they responded to any roadblocks that came up. Additionally, our customer service team has found using the platform very issue to handle customer disputes.

What do you dislike about the product?
With Annex Cloud being the experts in loyalty solutions we'd love to see a more proactive approach on what additional things we could be implementing or doing to optimize the program.

What problems is the product solving and how is that benefiting you?
Annex Cloud implemented a loyalty program for us that has helped to improve retention rate.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
We appreciated the ability to have a rewards and review platform that integrated with our Netsuite SCA website and store. Other rewards programs we evaluated could not integrate into the website and backend UI without extensive development time. Our CSR's are able to update points and issues rewards from the backend UI of Netsuite which they appreciated. Customers are also able to self manage on the website themselves and apply reward points. It does most things you expect a Rewards and Product Review platform to accomplish. And if using Netsuite Suite Commerce Websites and Netsuite ERP this is a solid choice to go with.

What do you dislike about the product?
There are a few features on the backend that we could not do on our own and self-manage. However, the Annex team was always very willing and responsive to helping us accomplish a campaign we would want to execute on.

What problems is the product solving and how is that benefiting you?
They solved the integration into Netsuite ERP for a rewards program. Benefits for us included launching a rewards program for thousands of our customers without burdening my tech team.

Amit P.
Star Rating: 5

What do you like best about the product?
This application help more into customer segment to build trust. I liked refferal program very much. From user content solution is the best part of it.Its better than other competitors.

What do you dislike about the product?
This one is still growing and waiting for many more updation into it.customer acquisition part need to to be more improved. At the user side need little improvement

What problems is the product solving and how is that benefiting you?
It is more helpful to acquisition team It is also helping in retention which is best part of it. Yes after using this productivity increased. Due to this company is saving time and money.

Pratik A.
Star Rating: 4.5

What do you like best about the product?
Best Loyatly Integrated platform. Can work individually or as a platform to get impactful user generated content. Referra marketing and User Generated Contemt Solutions.

What do you dislike about the product?
It takes time to get used to the software. Also pricing wise is bit higher as compared to other competitors.

What problems is the product solving and how is that benefiting you?
Helps to build a loyalty platform. Also provides Custoemr success Managers to help to tackle most of the complex acquisition , conversion retention challenges

Kyle K.
Star Rating: 4

What do you like best about the product?
We were able to easily integrate Annex Cloud with our ESP and website to create a customer loyalty program. Reporting is clear and accurate. Reps are knowledgeable and friendly.

What do you dislike about the product?
Not long ago, Annex Cloud's web interface was clunky and dated. However, they have recently taken massive strides to update their online environment. No complaints from me.

Recommendations to others considering the product:
Allow for more/easier customization on customer-facing forms.

What problems is the product solving and how is that benefiting you?
Annex Cloud helped us create a valuable referral program that we see customers interact with daily. If our customers want to tell their friends about us, and get rewarded for it in the process, who am I to stop them?

Aditya K.
Star Rating: 5

What do you like best about the product?
Engagement manager - I like how it is very human like and eganges with empathy

What do you dislike about the product?
Loyalty Experience Manager - It is very tough o understand

What problems is the product solving and how is that benefiting you?
It is helping me build customer loyalty

Melissa S.
Star Rating: 3.5

What do you like best about the product?
Great customer service on a backend level but also what is provided to our guests

What do you dislike about the product?
Annex Cloud has some limited functionality when it comes to unique businesses

What problems is the product solving and how is that benefiting you?
Providing a digital loyalty program for our guests. Members can engage with their dashboard and find information daily.

Verified User in Market Research
Star Rating: 4

What do you like best about the product?
Best Omnichannel Engagement. Allows integrating customer communication integration.

What do you dislike about the product?
Complex user interface. Platform should have easy navigation.

What problems is the product solving and how is that benefiting you?
Integrating reviews and feedback from clients from different platforms - and analyzing it further to improve our services/ our client's products and services.

Shelby W.
Star Rating: 2

What do you like best about the product?
Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion.

What do you dislike about the product?
In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly

What problems is the product solving and how is that benefiting you?
Conversion rates

Verified User in Retail
Star Rating: 4

What do you like best about the product?
The set up was quite easy, they have been helpful and it is an affordable referral program.

What do you dislike about the product?
If you take the time to build your own program there is likely some additional data to leverage internally, but for us that wasn't likely to be completed in a timely manner or in a way that would have allowed us to leverage the data.

What problems is the product solving and how is that benefiting you?
We've launched our referral program. Our product and category doesn't lend itself to immediate purchases, but in the long run referrals are a valuable asset.

M Nouman Iqbal M.
Star Rating: 5

What do you like best about the product?
Annex clouds loyalty program is excellent so we can encourage our customers to buy things again and again by accumulating their points so they can redeem towards...

What do you dislike about the product?
I personally thought that in Oracle system they are slightly week

What problems is the product solving and how is that benefiting you?
Our company is solving Oracle software problem with annex clouds.

Samantha R.
Star Rating: 4

What do you like best about the product?
It's coss-platform capability and easy to use functionality.

What do you dislike about the product?
I dislike the price, as useful as the product is it's a bit high in price.

What problems is the product solving and how is that benefiting you?
Marketing, but with the help of annex we now have better knowledge if our customers to help us.

Khaled D.
Star Rating: 2.5

What do you like best about the product?
User friendly simple direct and easy to navigate

What do you dislike about the product?
Glitches. Not much more. Seems like a great idea

What problems is the product solving and how is that benefiting you?
Referral marketing

Verified User in Consumer Goods
Star Rating: 4.5

What do you like best about the product?
We vetted several competitors that did either loyalty or referral programs, but Annex Cloud was unique in that it allows us to do both - obviously it was more convenient and cost-effective to only need to do one integration rather than two. Our loyalty integration is more complex than most, but Annex Cloud was great about working through our challenges. Since the documentation was provided to our developers, they've had a couple of questions, and Annex Cloud has been very responsive; it appears that the integration will take less time to complete than I expected. Overall, I've appreciated Annex Cloud's flexibility and enjoyed working with our customer success contact.

What do you dislike about the product?
Nothing so far, given that the design phase went smoothly and so far our integration seems to be progressing well.

Recommendations to others considering the product:
Do your research, but for us, Annex Cloud was clearly the best choice in terms of functionality, price and ease of implementation.

What problems is the product solving and how is that benefiting you?
Primarily, we want to leverage the loyalty program to deepen our relationships with our B2B customers and encourage repeat purchases. The referral program is really only relevant for our B2C customers, and while it's a nice thing to offer, I don't imagine it will move the needle significantly for our business. But it's one more way for us to reach new customers, and every little bit helps.

James H.
Star Rating: 4

What do you like best about the product?
Annex Cloud's "can do" attitude has been key to developing our custom image gallery. They've proven to be very flexible and willing to take on projects outside of their core competencies. They are also extremely responsive - turning around requests for data uploads and custom reporting with little notice - and answering emails during off hours or weekends. This is much appreciated, as our urgent projects, bug fixes or requests from upper management are given priority whenever possible. It's clear that they care about the success of our business and our satisfaction as a client.

What do you dislike about the product?
Their solutions often lack polish, though once we point out specific issues, they have been willing to address when the solution is within the technical competencies of their dev team (which isn't always the case). This also results in a significant amount of back and forth, which is exacerbated by the availability of their off-shore developers. While custom projects are possible (the services we use are very customized), staying within their core solutions would probably yield higher satisfaction. That said, we'd like to see more technical improvements made in these core solutions beyond our custom requirements.

What problems is the product solving and how is that benefiting you?
User Gallery - thousands of images submitted with full commenting, badging, login system, etc. Rewards Program - tied to user purchases and on-site actions (like gallery submissions). Helpful for increasing engagement and customer loyalty. Social Login - makes it easy for customers to purchase from our site without an account.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
Love being able to add user photos to the reviews and the simple, and user friendly interface.

What do you dislike about the product?
Integration issues in the beginning but that was resolved quickly.

What problems is the product solving and how is that benefiting you?
Being able to make our loyalty program easier and more manageable has been really effective.

Melissa B.
Star Rating: 4.5

What do you like best about the product?
The integration that Annex Cloud has gone through with our own internal IT department has been very thorough and has made our lives much easier than they could have been! We have a lot of customer data that needed to be integrated into our new Loyalty Program and Annex Cloud’s team did this quite seamlessly.

What do you dislike about the product?
At first, we had some bumps in the road with the implementation of our Refer a Friend program, but those bumps have since been smoothed over and the plan has since been working very well!

Recommendations to others considering the product:
Keep communication open with your customer success manager and implement Asana to assist in Annex Cloud related project management for your team internally and Annex Cloud.

What problems is the product solving and how is that benefiting you?
Annex Cloud’s Loyalty Program has made it so we encourage our customers to make repeat purchases by accumulating points they can redeem towards gift cards for product, and has created a lot more brand engagement socially since our customers are rewarded for their engagement.

Steven N.
Star Rating: 5

What do you like best about the product?
Jocelyn has been the most responsive and supportive rep that we have ever had the pleasure to work with. We truly consider her an extension of our own team. She helps us maintain our loyalty program as well as our user submitted reviews for our 6 major sites flawlessly and effortlessly. She makes our lives her much easier on a daily basis and couldn't imagine not having her helping to manage our at times daunting loyalty demands. She is truly one of the best people to work with.

What do you dislike about the product?
Not being able to work more closely with the team annex cloud team. Having actually face time and working hand ing hand is really the only thing that I could really ask for from the amazing annex cloud team and Jocelyn. With a little actually face time I feel like we could accomplish even more.

What problems is the product solving and how is that benefiting you?
Having Annex Cloud and Jocelyn handle our reviews has taken a huge burden off our end to focus more on what we do best in-house, which is convert sales on our 6 major sporting goods ecommerce stores and giving the customer the best possible online shopping experience.

Jeff J.
Star Rating: 5

What do you like best about the product?
Even if all things were equal from a feature and functionality standpoint between Annex Cloud and other loyalty companies (which they're not, but hypothetically speaking), I think what separates them from other providers is the service you receive from actual human beings. From a support perspective and a development perspective, they really go the extra mile to help you succeed and bring ideas to fruition.

What do you dislike about the product?
The folks at Annex Cloud are reasonable and easy to work with. They go the extra mile to earn and keep your business. I know if/I call or email I'm going to speak with someone who knows and cares about our business, our program, and is in-tune with how to keep our customers engaged and coming back for more.

What problems is the product solving and how is that benefiting you?
Annex Cloud is the hub for our customer loyalty program, referral marketing program, and they also serve a lot of the user generated content we collect, like product reviews (where customers can upload photos and video) and questions & answers—where our staff and the community can answer questions to help other users. We have been running their programs for a little over a year now and, without getting too specific, I would say the results have been game-changing.

Verified User in Retail
Star Rating: 5

What do you like best about the product?
The number of features available with our current configuration provide us the ability to fully manage a loyalty marketing solution as well as manage other aspects of our ecommerce business.

What do you dislike about the product?
There are some changes that need to be made that affect all platform users. Unfortunately not everything can be released immediately but the customer success team does a great job of providing updates on progress.

Recommendations to others considering the product:
Review the offering and identify if the solution meets your business requirements. Our team found Annex Cloud to offer what we were looking for.

What problems is the product solving and how is that benefiting you?
Relieving customer service call backlogs with Question & Answer system on our product detail pages. Providing an enhanced experience for the Refer a Friend program. Offering additional products available for redemption based off customer loyalty.

Lisa F.
Star Rating: 4

What do you like best about the product?
The client relations communication was pretty seamless. Our contact always provided answers to our questions in a timely matter. They also worked with our third party vendor directly which made the process very easy on our end.

What do you dislike about the product?
nothing at the moment. I haven't had enough time to evaluate the full program.

What problems is the product solving and how is that benefiting you?
This is still all new and being launched so we don't have any ROI to share.

Verified User in Consumer Goods
Star Rating: 3

What do you like best about the product?
I like how easy it is to approve/decline content and have it show up on my website feed

What do you dislike about the product?
lots of hand-holding and checking to see if things have been fixed

Recommendations to others considering the product:
I'd like a higher level of customer support. I feel like when I had a question or suggestion I was patronized. I wanted hashtag and tagged content to be in my feed and it was a constant battle. I wanted all content to be tagged properly and consistently - it was a battle. I didn't want images from stores to be tagged, still a battle. I would request permissions from users and it wouldn't show up in the proper filters when I wanted to see all of the images I had requested. Approved images wouldn't show up in the proper filter. All in all I feel like the product needs work and needs to be more user-friendly. I also feel like I was not made aware of all the other features Social Annex has to offer. In addition there are always many many people on my emails and I'm never sure who does what and who i'm supposed to be in contact with about what.

What problems is the product solving and how is that benefiting you?
We are solving a problem of making sure all of the the UGC we want to use has gotten all the proper permissions from the user and I can always go back and see the arsenal of images we have approvals on to use how ever I choose.

spencer w.
Star Rating: 4.5

What do you like best about the product?
Jake, our Account Manager is always available to us as needs/issues arise.

What do you dislike about the product?
Our team has a hard time with the usability of the back-end system. We find it to be very confusing, and not intuitive.

Recommendations to others considering the product:
Spend time reviewing the platform with your account manager to become as familiar with the product as possible before hopping in on a day to day basis.

What problems is the product solving and how is that benefiting you?
UGC, Q&A, and ratings and reviews have been great wins for us with annex cloud.

Verified User in Apparel & Fashion
Star Rating: 4.5

What do you like best about the product?
The Annex Cloud team is great to work with. They are extremely helpful in providing best practices in the industry, as well as making changes to the platform based on recommendations.

What do you dislike about the product?
The Iframe integration is sometimes difficult to deal with as we need to rely on the AC development team to make changes to. However, there is the option to move away from the iframe integration to a different approach so we do not have this issue any longer.

What problems is the product solving and how is that benefiting you?
AC is allowing for us to gather a lot more information around our customer. It also helps us to drive interest to our site (compared to wholesale sites) and keep the repeat purchase rate up.

Philip D.
Star Rating: 4

What do you like best about the product?
Social Annex offers a lot of tools and solutions that are constantly improving.They seem to work faster than most others we have worked with.

What do you dislike about the product?
Many of the solutions are very templated creating limitations in design. But at the same time, it is formualic enough to move quickly.

Recommendations to others considering the product:
Yes, I think this product is great. It's easy to use, quick to imlement, and their dedication to your success has surpassed our expectations.

What problems is the product solving and how is that benefiting you?
We are using visual commerce and have seen a solid lift in conversion

Megan L.
Star Rating: 5

What do you like best about the product?
I liked best that Annex Cloud was willing to hop on a call, email us back right away to help us with the process of setting up a RAF program. They were pleasant to work with and very adaptable to the changes we had come up on our end.

What do you dislike about the product?
If I could change one thing I think it would be the unexpected changes in the technical side of things. It was difficult for us to fully understand what needed to be done and at times we received conflicting direction.

What problems is the product solving and how is that benefiting you?
Setting up a RAF program.

Verified User in Apparel & Fashion
Star Rating: 3.5

What do you like best about the product?
I like the gallery page for users/web visitors to get to via the linked hashtag at the bottom of the social annex scroll of our site. The customer service team (Jacob) has been great to work with- all questions are answered and updates are made to the site accordingly.

What do you dislike about the product?
N/A N/A N/A N/A

What problems is the product solving and how is that benefiting you?
Refer-a-friend.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
With Annex Cloud we gained a lot of functionality that we previously didn't have for marketing our ecom business and developing relationships with and opportunities for our customers.

What do you dislike about the product?
ADA compliance requires customization beyond out of the box.

What problems is the product solving and how is that benefiting you?
User-generated content in product reviews. Finally realizing the loyalty program goals we'd set forth long ago (without having to reinvent the wheel). Brought our referral program into this decade.

Mick B.
Star Rating: 4.5

What do you like best about the product?
Annex Cloud offers a great out-of-the-box solution but really impressed us with their capability and willingness to customize to suit our needs as well as their guidance on integrating with other marketing systems to really make our loyalty program thrive.

What do you dislike about the product?
some limitations initially given early version of the product but, with their help, we were able to create workarounds until new features became available.

What problems is the product solving and how is that benefiting you?
Retention goals and repurchase were our primary goal. We have definitely seen that improve significantly with the aid of their loyalty solution.

Verified User in Non-Profit Organization Management
Star Rating: 4.5

What do you like best about the product?
The project team listened to our requirements, provided timely updates, offered advise and responded quickly when issues arose during development.

What do you dislike about the product?
It took a bit longer to fix a few minor bugs our QA team found late in the project but timing was still good.

What problems is the product solving and how is that benefiting you?
A program to reward existing customers willing to share their experience with their networks.

Verified User in Retail
Star Rating: 1

What do you like best about the product?
The account managers are very friendly and responses to emails are prompt. They are enthuastic about the work that they produce

What do you dislike about the product?
The platform isnt that easy to use in the backend

What problems is the product solving and how is that benefiting you?
We have found that if a customer doesnt re-purchase whithin the first 6months they will probably never purchase again. Loyalty should help engage our customers and push them to 2nd purchase

Melissa M.
Star Rating: 5

What do you like best about the product?
Annex Cloud was able to deliver in a very reduced time frame and with a sometimes moving-target on requirements based upon reduced timeframe.

What do you dislike about the product?
Annex Cloud has been very great to work with, there is nothing at this time that would warrant a dislike comment.

What problems is the product solving and how is that benefiting you?
Solid Loyalty and Refer-A-Friend program in Direct Sales

Verified User in Internet
Star Rating: 4.5

What do you like best about the product?
Terrific customer service. They've been very responsive to questions and requests. We've been able to manage their program fairly easily.

What do you dislike about the product?
None really. They've been good. No complaints. Sure, there more features we'd like to see, but that list could be endless.

What problems is the product solving and how is that benefiting you?
Their technology has helped with customer loyalty and referral marketing programs.

Ujjwal D.
Star Rating: 4.5

What do you like best about the product?
Great analysis recommendations for set up Annex team was always available for questions (tech + business) Proactive and responsive Analytics and dashboard is great

What do you dislike about the product?
More hand holding and case studies for other partners

What problems is the product solving and how is that benefiting you?
We got a lot of loyalty and customer engagement

Verified User in Business Supplies and Equipment
Star Rating: 4.5

What do you like best about the product?
The product was so easy to use and integrated well. Customer support was very helpful and always available.

What do you dislike about the product?
It just did not suit our custom platform in house.

What problems is the product solving and how is that benefiting you?
Retention was always an issue for us, so this helped connect better with our customers.

Verified User in Sporting Goods
Star Rating: 4.5

What do you like best about the product?
The team at Annex Cloud was very responsive and supportive in setting up our program. We saw greater than 10X ROI on this program and are excited to work with them in the future.

What do you dislike about the product?
Nothing in particular. I would like more frequent updates on our performance or changes in performance.

What problems is the product solving and how is that benefiting you?
Referrals.