Ambassador Referral Marketing

Ambassador empowers marketers to increase customers, referrals, and revenue by leveraging the power of word-of-mouth. Their marketer-friendly software simplifies referral marketing, automating the process of enrolling, tracking, rewarding and managing your customers, affiliates, influencers, and partners. Consumer brands and B2B companies worldwide are rapidly implementing, scaling, and optimizing their referral marketing programs, partner and affiliate […]

G2 Rating:
4.4 out of 5
4 / 5

(17 reviews)

Reviews

Verified User in Non-Profit Organization Management
Star Rating: 3.5

What do you like best about the product?
Great support from our success coach, basic functionality solves a real business problem for us.

What do you dislike about the product?
Our integration took a lot of upfront data and engineering investment, and since then we've had to keep doing more and more steep L/XL investments to do the kind of content testing, segment testing, and incentive value testing we'd see as the minimum we'd want to do with a product like this one. That frequently means we can't do that kind of testing, which means we feel like we're leaving a lot of value on the table.

What problems is the product solving and how is that benefiting you?
Tracking and incentivizing the large-scale teacher word-of-mouth we know is one of our biggest drivers for new users, plus helping encourage our most active teachers in being strong advocates for us.

Verified User in Education Management
Star Rating: 0.5

What do you like best about the product?
The product itself out of the box does work rather well.

What do you dislike about the product?
1) The first problem with GetAmbassador, is that every additional feature costs money. For a small business, the price of the service 5x-ed (literally five times the original price) in 6 years. 2) Furthermore, you can't leave (as is the case with more referral programs to be honest). We have hundreds of people sharing our links — and so if they raise the price, the cost for us to leave is very high because all of the links would shut off. 3) Also, the support is non-existent, from what I understand all of the founding team has moved on — so it's basically just running as someone's acquisition. At the moment, all of my links have been down for 2 now, and literally no one has replied. My suggestion if you're looking for a referral program is to find a service where you OWN your links yourdomain/affiliatelinke123 etc. Otherwise, if you go with a referral company like GetAmbassador you are locked in. They'll raise the prices. And there is nothing you'll be able to do.

Recommendations to others considering the product:
I already listed this.

What problems is the product solving and how is that benefiting you?
Hundreds of people are sharing our links, driving us traffic and sales.

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
Lots of options for giving users a good experience, lots of opportunities to customize experiences. Customization is pretty crucial because we don't have a traditional out of the box ecomm package, everything's custom built, so it needs to be relevant to how people use our service.

What do you dislike about the product?
Reporting is sometimes unclear, features have been broken with no explanation.

What problems is the product solving and how is that benefiting you?
Ambassador is helping us scale up new user collection at a very low CAC, although not at as fast of a rate as we're hoping.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
The helpfulness and availability of the team when I need it.

What do you dislike about the product?
Missing some key features: - Ability to easily refer new ambassadors - Ability to easily pull data from ambassador list

What problems is the product solving and how is that benefiting you?
Making it easy to pay ambassadors, accept new ambassadors into our program and track top-performing ambassadors.

Edward D.
Star Rating: 4

What do you like best about the product?
Ease of use, multiple features, and excellent customer service!

What do you dislike about the product?
We reached a point where we hit the ceiling of what we wanted to do with our program vs. what we could do.

What problems is the product solving and how is that benefiting you?
It allowed us to go from a totally manual process to a great degree of scale!

Verified User in Education Management
Star Rating: 5

What do you like best about the product?
Customer service has been outstanding, and we've seen a strong ROI since launching our referral program.

What do you dislike about the product?
Native reporting is relatively limited, although you can manually export data to fit your reporting needs.

Recommendations to others considering the product:
We have a great relationship with our success team, and they really work with you to help you build on your campaigns & ideas.

What problems is the product solving and how is that benefiting you?
Able to formally leverage our word of mouth by offering an official referral program

Verified User in Consumer Electronics
Star Rating: 5

What do you like best about the product?
Everything about it! Ambassador has allowed us to create both an Affiliate program and our Refer-a-Friend program. Both have added a great deal of value to our brand and our customers love it! The customer on-boarding experience with Ambassador has been phenomenal and they’ve helped us along the way as we continue to build out our program.

What do you dislike about the product?
Honestly, there hasn’t been one thing we’ve come across that we’ve disliked thus far! Ambassador continues to make improvements and assist us as we scale.

What problems is the product solving and how is that benefiting you?
Ambassador has allowed us to scale much quicker. We’ve found that by people referring others to our product, people feel much more emotionally attached to the product which has greatly helped our marketing efforts!

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Had everything we needed out of the box. Full tracking of all referrals and referrers. Payment processing. Reward processing. Easy to integrate with our other systems, and our customers love it! We have seen a fantastic response from our customers and are generating hundreds of ambassadors.

What do you dislike about the product?
There are a few minor issues I've had with adding in ambassadors manually, but I have always received a quick response from our customer success manager and always have my issues fixed within an hour.

Recommendations to others considering the product:
Great enterprise level software to quickly implement a referral program.

What problems is the product solving and how is that benefiting you?
It gives us a referral solution for our business and customers with a fantastic customer success team. We are now generating hundreds of referrals through Ambassador and have a full system to manage and track progress.

Justin G.
Star Rating: 5

What do you like best about the product?
The simplicity of setting up campaigns, the ability to monitor every ambassador and their sales, and the ability to pay ambassadors all in one tool! I have tried numerous other softwares like Referral Candy and this software hands down does it all, they have just released a new look and function which supports the backend that much better.

What do you dislike about the product?
The codes are not as simple as a URL with our name, each unique code has to be mbsy.co/company/ambassador. These would be great if they were slimmer for handing out business cards or person to person marketing like a bit.ly shortcode length. But this software does the job right in the online environment of referring customers, it would just be better to put a friendly code on our teams business cards so there is a potienital sale during networking events.

Recommendations to others considering the product:
Get a full time Ambassador lead internally to run your Ambassador program, someone with marketing and social media experience. It needs to be a full time job that a leader can guide quality ambassadors through proper messaging and communication.

What problems is the product solving and how is that benefiting you?
We are solving the power of word of mouth advertising by using GetAmbassador, our marketing force is limited by the fact we are a company. Once you have a community spreading the word about your brand/product the sky is the limit. Ambassadors are more trusted because they are an individual, not a marketing organization promoting the product. The benefits we have seen are from Ambassador testimonial videos. The refer a friend campaign has provided a streamlined, consumer facing page that makes it easy to capture consumer emails and allows them to share via social media to their network of friends and family.

David L.
Star Rating: 5

What do you like best about the product?
Multi-campaign capabilities, dashboard, great referral platform and works very well as an affiliate platform as well. We also really liked the versatility in payment methods, including cash (paypal, bank transfer, dwolla), gift cards, store coupons, voucher codes. We also felt the customer on-boarding and on-going support were excellent!

What do you dislike about the product?
I wound not call it a dislike... but given that GetAmbassador is a robust and powerful platform, it does take some up front effort to get it setup properly. It also requires an on-going commitment and focus to make the program successful. The GetAmbassador team was exceptional in helping us work through the implementation and continue to work with us on maximizing the effectiveness of our campaigns.

Recommendations to others considering the product:
We researched the market extensively as we were evaluating platforms to launch our referral & affiliate programs. GetAmbassador combined all of our key requirements: ability to create and launch multiple campaigns as our referral programs vary depending on customer and prospect types. We also found this platform to be a great fit for an affiliate program with partners, influencers and re-sellers. Our customers and partners love the ability to track their referrals on the robust GetAmbassador dashboard. For our team it is also invaluable as we can effectively monitor, evaluate and manage our campaigns. We also loved the ability to provide cash, gift cards and / or store credits. The most impressive part of our experience was the organized and very responsive customer on-boarding and on-going support. This is a world class company and we look forward to many more successful years working with GetAmbassador!

What problems is the product solving and how is that benefiting you?
To promote viral sharing of our products by our customers, prospects and partners with friends, family and followers. We have been able to amplify our reach exponential with the GetAmbassador platform increasing our qualified prospect base and conversions

Tom F.
Star Rating: 5

What do you like best about the product?
We've really enjoyed how transparent it makes the referral process. Your referral partners know the status of their referrals and you have high confidence that nothing is getting 'lost in the system'.

What do you dislike about the product?
It works great - super easy for my team to share and engage with. No complaints really.

What problems is the product solving and how is that benefiting you?
We really wanted something that would energize our referral program and add high transparency around how great referrals were being paid out.

Dustin H.
Star Rating: 4

What do you like best about the product?
They offer great resources and education for referral marketing. Great customer service, supportive and experienced team.

What do you dislike about the product?
Sometimes the UI can stutter, the navigation works well. It also requires an on-going and regular commitment and focus to make the program successful.

Recommendations to others considering the product:
Schedule a demo to see if it meets your organization's needs.

What problems is the product solving and how is that benefiting you?
We really wanted something that would energize our referral program and add high transparency around how referrals were being paid out. The tool allowed us to streamline our product promotion to a targeted person segment.

Courtney W.
Star Rating: 4.5

What do you like best about the product?
Once we were up and running, Ambassador makes it easy to integrate our CRM with their software. Their customer experience is very helpful and willing to answer any questions we've had along the way.

What do you dislike about the product?
There really isn't anything that I dislike about Ambassador!

What problems is the product solving and how is that benefiting you?
We are a company that relies on referrals. This was the first program that we tried. The things that we loved was that it integrated with our CRM. Considering we do everything through there, that was very important for us. Other benefits is that this allows for more candidates to be added to our database.

Laura M.
Star Rating: 5

What do you like best about the product?
Great customer service, supportive and experienced team, and an awesome partner. We are absolutely glad we found GetAmbassador as a partner.

What do you dislike about the product?
Whatever technical issues there may have been have been solved within seconds. GetAmbassador has a developed an excellent product every company and organization should have.

Recommendations to others considering the product:
Schedule a demo to get a better impression if GetAmbassador is the right tool for your organization. We were impressed by the functionalities and integrations GetAmbassador is able to offer their customers.

What problems is the product solving and how is that benefiting you?
GetAmbassador allowed us to streamline our referral program from ambassador acquisition over ambassador commission management to fraud prevention.

Ryan L.
Star Rating: 5

What do you like best about the product?
Ambassador is the best referral software platform in the market. We run our affiliate, influencer, referral program all on Ambassador.

What do you dislike about the product?
I wish we had signed up sooner! Ambassador has significantly grown our revenue.

What problems is the product solving and how is that benefiting you?
Ambassador has helped us grow and scale our referral program. We measure and track our revenue right in the Ambassador dashboard. Ambassador is the best marketing investment we've made!

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