Saurabh G.
Star Rating: 4

What do you like best about the product?
It is an easy to use CRM allowing for multiple roles for users. There is possibility of using pipeline, automation, reports and telephony integrations. It is quite easy to set up compared to other CRMs.

What do you dislike about the product?
While the CRM provides multiple things out of box, you still need the help of integrations or use the APIs to build your own logic. For example, one of the glaring missing item is how the lead should be allocated to the sales team.

What problems is the product solving and how is that benefiting you?
Zoho CRM has been pretty useful in ensuring one has a very clear path for leads to customer flow. Being able to send emails to leads automatically through workflow and set templates allows us to engage with leads on time.

Sanjiev S.
Star Rating: 5

What do you like best about the product?
1. it has all the functions and applications a business need. 2. designing and development is easy. 3. integration with other applications and products are geting faster and reliable dayby day. 4. Quick support system.

What do you dislike about the product?
1. All of their applications under zoho oone is not configured to colabarate with each other well. 2. limitations on the account level settings and structure. 3. Some custamizations are hard to achive.

What problems is the product solving and how is that benefiting you?
it solved out large number of lead management system with its CRM and also it helped our marketing team to achive allot with the campaigns and SAles IQ. also it helped our company structure to be more documented and structured one.

Praveen K.
Star Rating: 5

What do you like best about the product?
One of the standout attributes of Zoho CRM is its user-friendly user interface, which makes it simple for customers to get around and utilize the platform's features. The user-friendly layout helps to ensure that both seasoned professionals and CRM newcomers can rapidly adjust to the program and increase its potential. With customizable dashboards and drag-and-drop modules, customers can customize their CRM practical experience to suit their particular needs and gain an extensive view of their overall sales performance.

What do you dislike about the product?
The thing I dislike about this application is that, there are several elements that some people may find less advantageous. Like Zoho CRM's extensive features and customization options may present a problem for first-time users or those not familiar with CRM programs. The training curve can be high, needing some time to effort to be aware of and make use of the full range of functions.

What problems is the product solving and how is that benefiting you?
The most significant problem that Zoho CRM deals with is the spread and unorganized customer data that companies frequently experience. By centralizing customer data within a database, Zoho CRM will help companies maintain a holistic view of their customers. It allows users to store and access important details for example, contact details, communication history, lead status, and purchase history in one place. This centralized approach removes the requirement for manual data tracking, reduces data duplication, and enhances data accuracy and reliability.

Sachin S.
Star Rating: 4.5

What do you like best about the product?
We have been using our organisation's Zoho services for years, and it has been an incredible journey. With the introduction of Zoho One, we can now access all Zoho Apps at one place, making operations more accessible and faster. This integrated business solution comes with powerful analytics and reports features, enabling organisations to get valuable insights.

What do you dislike about the product?
Zoho One is new in the industry and is still in the learning phase. You might find some features missing or complex to locate, but that's something which will improve over time.

What problems is the product solving and how is that benefiting you?
Zoho One is an excellent solution for businesses using different software tools to execute their sales, marketing and operations. Earlier, we were using other tools for billing, an additional tool for CRM and a separate tool for managing our marketing funnels, but by Zoho One, we can now carry out all these tasks from a single window.

ABHISHEK P.
Star Rating: 5

What do you like best about the product?
It has everything that a CRM must have. User access is simple, each stage of sales has been defined, very convenient to directly update the leads, contacts and deals through Outlook.

What do you dislike about the product?
I do not find anything to dislike with ZOHO CRM. It works well for me.

What problems is the product solving and how is that benefiting you?
- Keeping records of sales cycle. - Complete database of leads and contacts for all geographies and industry verticals. - Deal tracker and reminding with the records that I have maintained for taking the follow ups. - Sales analytics to track down KPI's. Account management of Inbounds and outbounds during the sales cycle.

Puneet Y.
Star Rating: 5

What do you like best about the product?
The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools.

What do you dislike about the product?
the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions.

What problems is the product solving and how is that benefiting you?
Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance.

SHIV K.
Star Rating: 4.5

What do you like best about the product?
The best I like about Zoho CRM is that it performs exceptionally well in offering a strong and feature-rich system for handling customer relationships. One of its outstanding attributes is the extremely easy-to-customize interface. It enables individuals to customise the CRM to match their particular company needs, from custom fields and layouts to automations as well as workflows. This versatility allows businesses to evolve the CRM to their unique techniques, making sure a smooth incorporation into present procedures.

What do you dislike about the product?
The thing I dislike with this application is that the learning curve for first time individuals can be high, especially for those who're unfamiliar with CRM programs. Even though the user interface is easy-to-use, quite a few users may need extra coaching or support to completely control the platform's features.

What problems is the product solving and how is that benefiting you?
Zoho CRM successfully handles a number of problems confronted by businesses in handling customer relationships. The most significant issues it solves is the efficient organization and monitoring of leads and contacts. The centralized database enables companies to keep and access all related client information in one location, improving conversation and improving the customer experience.

SUMAN K.
Star Rating: 4.5

What do you like best about the product?
I have been researching customer relationship management products for our company, and after some investigation, Zoho CRM is seen as a good match. It is cost-effective and loaded with attributes to assist us handle the whole customer lifecycle. I am especially looking forward to the automation features for sales and e-mail marketing. We are able to manage a number of campaigns along with streamlining the lead nurturing and scoring process. Additionally, the user interface is user-friendly and simple, which makes it simple to apply.

What do you dislike about the product?
Overall for me, Zoho CRM is a good application for any company to maintain and nurture the sale leads easily. So, I don't have any dislike regarding this application.

What problems is the product solving and how is that benefiting you?
With our organization, Zoho is our go-to application for handling potential possibilities from start to finish. This is an essential resource that enables us to carefully keep track of every option and its progress all throughout our company process. We confidently create informative reports using Zoho to share along with our co-workers, keeping all of them up-to-date on new possibilities, leads, along with existing data empowering all of us to make informed company decisions with undeniable confidence.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Zoho CRM offers a streamlined customer management experience with its user-friendly interface, customization options, seamless integrations, automation features, mobile app, and robust analytics. Its ability to cater to specific business needs, automate tasks, and provide valuable insights makes it an invaluable tool for efficient customer relationship management.

What do you dislike about the product?
Zoho CRM, while offering significant advantages, presents a few potential drawbacks. These include a learning curve due to its extensive features, limitations in the free version, a potentially complex user interface, integration challenges, variability in customer support responsiveness, mobile app usability concerns, potential upgrade costs, and the need for technical expertise in customizations. However, these drawbacks are subject to individual use cases and preferences.

What problems is the product solving and how is that benefiting you?
Zoho CRM addresses challenges such as disorganized data management, manual tasks, lack of insights, inconsistent communication, collaboration issues, tracking limitations, personalization difficulties, and scaling challenges. It benefits users by centralizing data, automating tasks, providing insights, ensuring consistent communication, fostering collaboration, offering customization, enabling mobile access, supporting scalability, and preventing missed opportunities. These solutions enhance customer management efficiency and contribute to business growth.

Dixa L.
Star Rating: 5

What do you like best about the product?
Zoho CRM is one of the most helpful apparatus for conveying each of the deals' work. It is not difficult to explore and putting away the client data is advantageous to such an extent that I can undoubtedly tap every one of the exercises.

What do you dislike about the product?
It is great overall. No issues by any means. yet, now and again doesn't send appropriate updates on subsequent meet-ups over their application and it additionally doesn't adjust the information appropriately.

What problems is the product solving and how is that benefiting you?
Assisting us with having all divisions utilize a solitary arrangement and consistent exchange of data and information access. Zoho One gives a general perspective on the business in regard to the pipeline, client necessities, registry, client issues, billables, and so on.

David C.
Star Rating: 5

What do you like best about the product?
Lo que más me gusta de trabajar con ZOHO ONE es su capacidad para simplificar y centralizar todas las operaciones empresariales en una sola plataforma. Esto significa que no es necesario lidiar con múltiples sistemas o aplicaciones independientes, lo cual ahorra tiempo y esfuerzo. Además, ZOHO ONE ofrece una integración perfecta entre todas sus aplicaciones, lo que facilita la colaboración y comunicación fluida entre los equipos. La simplicidad y la coherencia son aspectos que realmente puedo valorar de ZOHO ONE.

What do you dislike about the product?
Para algunas empresas que ya utilizan sistemas o herramientas especificas que están muy integradas en su flujo de trabajo, es posible que encuentren ciertas limitaciones o falta de integración completa con ZOHO ONE. Aunque ZOHO ONE ofrece una amplia gama de integraciones y API´s, algunas empresas pueden necesitar ajustar un poco sus procesos existentes o realizar adaptaciones para lograr una integración perfecta con ZOHO ONE. Creo que es de suma importancia evaluar cuidadosamente las necesidades especificas de tu negocio y considerar si ZOHO ONE se ajusta adecuadamente a tus requisitos y objetivos empresariales antes de tomar una decisión

What problems is the product solving and how is that benefiting you?
Me ayudó a la fragmentación de datos y falta de integración al proporcionar una plataforma centralizada y completa, tambien, en la ineficiencia en la colaboración y comunicación interna. Me dio las herramientas para mejorar la falta de visiibilidad y control de las operaciones comerciales. Y lo mejor es que me ayudó en gestionar la complejidad de mantener clientes y ventas en un mismo lugar.

Andres L.
Star Rating: 0

What do you like best about the product?
Complete suite of solutions. Or so they make you believe.

What do you dislike about the product?
Zoho continues to surprise us here at intelimotor.com Just when we think there is no worse customer service, Zoho time and again proves us wrong. In the most respectful way possible, Zoho sucks. Zoho will literally lie to you when they have platform issues and blame others. Even when you have technical evidence that it is Zoho who is having problems. They will also require the super admin to request support, and ignore support tickets made by authorized team-mates who are also admin users on Zoho, even if their platform is clearly having a problem. Please, do your business a favor, choose better. Zoho seems great at first, but they really could be the worst decision for your business. For now we are unfortunately stuck, since we heavily integrated our systems with them, but it is now a priority for us to undue that integration and switch providers. We will not suffer because of a lying software provider. We will remove Zoho from our operations, and we will prosper.

What problems is the product solving and how is that benefiting you?
They are hurting us way more than they are helping us.

Gerald "G" J.
Star Rating: 4.5

What do you like best about the product?
Zoho CRM has revolutionised the way I manage my customer relationships. It provides an easy to use, comprehensive solution for organising all our leads and tracking performance over time. The Opportunities section allows me to organise my tasks at a glance with its Kanban view, while the reporting function provides real insights that allow us to prepare effectively for upcoming periods. It also integrates seamlessly with Aircall and Woocommerce, so everything stays in sync across platforms - something I really appreciate.

What do you dislike about the product?
I dislike the limited functionality of ZOHO's integrations with external CRMs and third party systems. The lack of basic features such as including authorisation headers prevents users from taking full advantage of what should be a powerful API. No matter how many times I have asked their support team for help, these essential elements are still missing from the platform.

What problems is the product solving and how is that benefiting you?
Before Zoho CRM, I relied on a physical server to store our customer information. Now that our CRM is cloud-based, access to our records is much more reliable and convenient for everyone on the team.

Mohammed E.
Star Rating: 3.5

What do you like best about the product?
, I find several aspects of the platform quite appealing. Here are a few things that I like about Zoho One: Integrated Suite of Applications: Zoho One offers a comprehensive suite of over 45 applications covering various aspects of business operations. This all-in-one approach makes it convenient for me to access and manage different tools from a single platform. Seamless Integration: One of the standout features of Zoho One is the seamless integration among its applications. It allows me to easily share data and information between different apps, eliminating the need for manual data entry or importing/exporting data between systems. Scalability and Flexibility: Zoho One caters to businesses of all sizes, from small startups to large enterprises. The platform is highly scalable, allowing me to add or remove applications as per my organization's changing needs. It offers flexibility in terms of customizing workflows, creating automation, and adapting the system to suit my specific requirements. Cost-Effective Solution: Zoho One's pricing structure is based on a per-user subscription model, which offers great value for money. Instead of paying for individual applications separately, I get access to the entire suite at a reasonable cost, which helps me save on software expenses. Mobile Accessibility: Zoho One provides mobile apps for many of its applications, allowing me to access and manage my business data on the go. This mobility is particularly beneficial when I need to stay connected and productive while away from my desk. Collaborative Features: Zoho One includes a range of collaboration tools, such as Zoho Workplace, Zoho CRM, and Zoho Projects. These tools enable efficient teamwork, smooth communication, and streamlined project management, enhancing productivity within my organization. Extensive Support and Resources: Zoho offers comprehensive support and resources to its users. Their documentation, tutorials, and forums provide valuable guidance and assistance whenever I encounter any challenges or have questions about the platform.

What do you dislike about the product?
Complexity for New Users: Zoho One offers a vast array of applications, which can sometimes be overwhelming for new users. The learning curve can be steep, especially for those who are not familiar with Zoho's ecosystem or have limited experience with similar software suites. User Interface and Design: While Zoho One has made improvements over the years, some users still find the user interface and design of certain applications to be less intuitive or outdated compared to other modern software solutions. Integration Limitations: Although Zoho One aims to provide seamless integration among its applications, there may be limitations in terms of custom integrations with third-party tools or specific requirements that users may have. Some users have experienced challenges when integrating Zoho One with certain niche or specialized software. Customization Constraints: While Zoho One offers customization options, some users have expressed that certain applications within the suite have limitations when it comes to extensive customization, especially for more complex or unique business processes. Support and Documentation: While Zoho provides support and resources, some users have found the support response time to be slower than expected or have faced difficulties finding comprehensive documentation for specific features or functionalities.

What problems is the product solving and how is that benefiting you?
Fragmented Software Landscape: Many businesses struggle with managing multiple software applications from different vendors, leading to data silos, inefficient workflows, and increased costs. Zoho One provides an integrated suite of applications, consolidating various business tools into a single platform. This eliminates the need for managing multiple software licenses, reduces data fragmentation, and improves overall operational efficiency. Lack of Integration: Seamless integration between different software applications is crucial for smooth data flow and streamlined processes. Zoho One offers tight integration among its applications, allowing for seamless data sharing and synchronization. This integration improves collaboration, eliminates duplicate data entry, and enhances productivity by providing a unified view of business information. High Costs: Purchasing and managing licenses for multiple software applications can be costly for businesses, especially for small and medium-sized enterprises. Zoho One offers a cost-effective solution by providing access to a comprehensive suite of applications at a reasonable per-user subscription fee. This pricing model helps businesses save on software expenses and provides access to a wide range of tools without incurring additional costs for individual applications.

Shubham K.
Star Rating: 4.5

What do you like best about the product?
Zoho CRM is one of the most convenient tool for carrying all of the sales work. It is easy to navigate and storing the client information is so beneficial that I can easily tap all the activities.

What do you dislike about the product?
Zoho CRM sometimes does not send proper reminders on follow-ups over their application and it also does not sync the data properly. If the bugs improved, it is one of the suitable software for the organization

What problems is the product solving and how is that benefiting you?
On Zoho CRM I was easily able to save my email templates and run a marketing campaign for my new as well as existing customers. I was able to maintain all the clients data, notes, feedback, calendar invites over Zoho which is far better than doing it on Google Sheets. There is an option of geo-tagging while going for a visit to the client which was one of the features I appreciate as my company doesn't need to ask for proofs and the location can easily be used for the future. My sales numbers actually increased by a significant percentage.

Rochelle A.
Star Rating: 5

What do you like best about the product?
You have instant access to your contacts, leads, notes, and deals using the Zoho CRM mobile app. Additionally, it makes it simple to call prospects and customers straight from the app on your phone. For iOS and Android, the mobile app is accessible.

What do you dislike about the product?
The number of users and other features that are available to low-tier Zoho CRM users are restricted. For instance, the free plan limits permits a maximum of three users, and AI features are only offered on the more expensive plans. Additionally, on cheaper plans, you might not locate the apps you're looking for.

What problems is the product solving and how is that benefiting you?
Similar to creating macros, which are collections of tasks you may trigger to complete all at once, Zoho CRM enables high-tier plans. As a result, you may create a macro for lead nurturing that includes tasks for calling the lead, setting a task for follow-up, and sending a series of emails.

Juan e.
Star Rating: 5

What do you like best about the product?
Zoho CRM is an excellent tool for managing customer relationships. The ability to customize fields and workflows to fit your specific needs is a huge advantage, and the automation features save a lot of time and effort. The sales forecasting and reporting features are top-notch, allowing you to track your progress and identify areas for improvement. Overall, Zoho CRM is a great investment for any business looking to streamline their customer management processes.

What do you dislike about the product?
Zoho CRM can be overwhelming for new users. The user interface is not very intuitive, and it takes some time to understand how to navigate and use all of the features. Additionally, the reporting functionality could be improved, as it is not as robust as some of its competitors. Finally, customer support can be slow to respond at times, which can be frustrating when you need assistance with a problem.

What problems is the product solving and how is that benefiting you?
Zoho CRM solves the problem of efficiently managing customer relationships and benefits users by streamlining their customer management processes. However, some areas for improvement have been identified, such as the need for a more user-friendly interface and better customer support.

Rachit S.
Star Rating: 4

What do you like best about the product?
Zoho flow supports no-code Workflow automation using which we can create smart integration between Zoho & third party apps. Zoho One comes with Creator which can help create both web & mobile apps without writing any code. Zoho one follows an All in One licensing model & is very affordable as compared to it's counterparts.

What do you dislike about the product?
-Requires formal trainings & practice. -Limited documentation & web tutorials, you'll need to rely upon Zoho webinars. -Slow customer support. -Third party integration supports a large umbrella but it's isn't easy. Assistance will be required from vendors.

What problems is the product solving and how is that benefiting you?
Zoho One combines our sales & marketing applications while also streamlining finance leads & funnels. We are able to better track the costs & also our internal ticketing system is more organised thanks to Zoho Assist.

Amr E.
Star Rating: 4

What do you like best about the product?
I've been looking into customer relationship management solutions for our business, and after some research, Zoho CRM could be a great fit. It's affordable and packed with features to help us manage the entire customer lifecycle. I'm particularly excited about the automation capabilities for sales and email marketing. We can run multiple campaigns and streamline the lead nurturing and scoring process. Plus, the interface is user-friendly and straightforward, making it easy to implement. I also love that we can customise tools and design our analytics dashboard to fit our needs. Overall, Zoho CRM could significantly boost our productivity.

What do you dislike about the product?
While using Zoho in my latest company, one concern is their need for payroll services. Handling payroll separately from the rest of the accounting software could be a hassle.

What problems is the product solving and how is that benefiting you?
At our company, Zoho is our go-to tool for managing potential opportunities from beginning to end. It's an indispensable asset that allows us to closely monitor every option and its progress throughout our business process. We confidently generate insightful reports using Zoho to share with our colleagues, keeping them up-to-date on new opportunities, leads, and existing records with empowering us all to make informed business decisions with unwavering confidence.

Vibhor S.
Star Rating: 4

What do you like best about the product?
Zoho Desk has eased out the process of keeping the customer problems both technical and non-technical. Also having the knowledge base within the system helps to solve queries faster and provides training to new joiners faster

What do you dislike about the product?
Zoho Desk doesn't give proper notifications on the application on Android. There are some bugs which need to be fixed. Rest all is good.

What problems is the product solving and how is that benefiting you?
Zoho Desk was connected to everything and was a very important part of my day-to-day tasks. As a support manager, it was my duty to keep track of all the customer problems and always keep a tap on the tickets which are either in process or closed. Having the knowledge base itself on the portal helps my team to solve the queries faster and we always create a new video according to the new enquiry. This reduces our efforts and improved our productivity by 70%.

Shivangi P.
Star Rating: 4

What do you like best about the product?
Zoho Desk manages the tickets and provides overall satisfaction to the customers over the enquiries raised. It helps the customer to connect with the team easily and keep track which in a way enhances customer engagement. Also, we can keep our repository of videos for commonly asked questions.

What do you dislike about the product?
Zoho desk is a much more enhanced tool to work in an organization. There is nothing to dislike but some bugs are there. Once those are fixed, everything is perfect.

What problems is the product solving and how is that benefiting you?
Zoho Desk helped me to keep track of all the customer queries and raise the proper tickets internally for technical issues. Having a knowledge base over Zoho Desk helped my organization to train new employees and onboarding is much faster. Post implementation we did a survey and found out our customer satisfaction increased by more than 60%. I would highly recommend this tool for any organization.

Amit T.
Star Rating: 4.5

What do you like best about the product?
I am using zoho CRM since 3.5 years, I maneging all customer on zoho, with the help of zoho I can mange the record of the customer , I can easily assign the customer to my team member , I can also customised the fields I required to put the important data in zoho. I can check the daily report of my team members on a single click.

What do you dislike about the product?
Though zoho CRM is a very good software but would be appriciated if we can get the vedio tutorial to prepare the zoho dashboard and report section, so that I new joinee can easily understad the flow of the software.

What problems is the product solving and how is that benefiting you?
earlier Ginger webs is using inhouse platform called lead management but we can not create any task follow up calls and other activities so when we switch to zoho CRM we can easily manage such activities.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
A lot of different apps can be added to the Zoho One software. They are package based but I like their CRM app the most. Multiple sandbox accounts can be created for different UAT environments along with the Dev Sandbox availability.

What do you dislike about the product?
No options/features to dislike. The only thing is that is requires training to use this platform. You can not be just savvy in 1 day.

What problems is the product solving and how is that benefiting you?
We are using Zoho One as our Primary CRM software and it helps us track all our lead activities and keep the updates on track. Email notification functionality for the upcoming tasks as fantastic and the option to create Sandbox environments for UAT testing is also available.

SHUBHAM V.
Star Rating: 4

What do you like best about the product?
-No code workflow automation system allows everyone to create automated business processes. -Zoho One comes with Creator, a platform to create web & mobile apps. -It's a perfect solution for small and medium businesses since it combines multiple organisational tools in one. -PageSense technology helps us to optimize our website as well.

What do you dislike about the product?
-Problems with customer service, they never have provide the solution timely. -Flexible user pricing (which is what most organizations need) is expensive. -Administration requires learning the tool which takes time.

What problems is the product solving and how is that benefiting you?
Zoho One gives us access to all applications that are required for daily organisation needs. We don't need to spend a single dime for any other application. Zoho as a company is constantly evolving & keeps adding to the existing functionality.

Ajay A.
Star Rating: 5

What do you like best about the product?
I am very happy with the zoho CRM its very useful toll for daliy activities from sales point of view, Its been five years that I am using zoho in starting phase I only use to work as an exceutive So I only use leads and account option but from last two years as I am handling team of 6 memebers so its very easy to track there performace of daily activies via using dashboards and reports

What do you dislike about the product?
as of now I dont think so is there chnages are required but yes we can definityly work on call logs part when we use mobile app for calling.

What problems is the product solving and how is that benefiting you?
This is platform where we can manage client data and leads for te company, and we can get automatic reports, yes using zoho is more productive.

Gaurav M.
Star Rating: 5

What do you like best about the product?
I am using zoho for 3.5 years with ginger webs, as I am working as a BDO I have to manage the daily task, by using Zoho I can easily manage the upcoming demo and follow-up calls. also its quite easy to use and yes dashboards of Zoho CRM is very interesting and useful.

What do you dislike about the product?
although I am satisfied with the software but yes as there is always a chance for improvement so I would like to suggest you to work on the mobile app as sometime call records do not sync. rest of the things are good

What problems is the product solving and how is that benefiting you?
yes Zoho crm is a very useful product to manage the leads as earlier we have to maintain the data in Excel format now I can show my efforts with a single click.

Sourav S.
Star Rating: 5

What do you like best about the product?
Zoho CRM is very pocket friendly in tariff and as well other Zoho Apps. It comes with Deals, Offers, Leads, Insights, and much more. It was a pleasant experience and great learning during the integration. Firstly, we made an SoW and MVP (Minimum Viable Product) in trial license to understand the proof of concept. Later, we added Zoho in Enterprise Application Azure AD, then we finally got to connect our Zoho CRM. It was used by SAML Authentication, which is friendly and secure.

What do you dislike about the product?
In our case, our most important feature is translation, which is available on and above the Enterprise plan, which leads us to take the high-value program for translation only, while we preferred to be in Professional plan, but had to move on.

What problems is the product solving and how is that benefiting you?
Our CRM is integrated with Leadfeeder and we are also adding data manually wherever required, to maintain a customer base with segregation with categorization. Overall, the experience is good and integration is also more focused on App Gallery available in the Zoho marketplace.

Kiran S.
Star Rating: 5

What do you like best about the product?
Its easy to instal- intergrate and implement. Its good for sales cycle and to use Zoho is very easy. It has all the features you will need in a CRM and customer support is top Quality. I use zoho daily

What do you dislike about the product?
Nothing i love every thing about Zoho CRM

What problems is the product solving and how is that benefiting you?
Sales Cycle - reporting - sending emails - and tracking

Ridhima B.
Star Rating: 5

What do you like best about the product?
It is best that gives you understanding of the no. of users, dashboard, admin interface is good, give understanding of no. of applications, users on a single application. Through this one can navigate, assign, deactivate, creation of account. One can even so applications used by user how many days or months back.

What do you dislike about the product?
It is all good. No issues at all. There should be an easy way to submit request for increasing of licenses and payment invoices.

What problems is the product solving and how is that benefiting you?
Helping us to have all departments using a single solutions and seamless transfer of information and data access.

Parveen .
Star Rating: 5

What do you like best about the product?
The reporting of zohoband dashbord which we can customised as per the requirement also support is very good . Aprat from this you can prepare n number of reporting like calls status and sales status

What do you dislike about the product?
For example I want to share more than one account with number of person then we have to do such activities one by one. So share option needs to be improved.which will be really helpful

What problems is the product solving and how is that benefiting you?
The reporting of the team members and customer management is very good we can easily manage and we can set the task reminders and calls reminders which will be time efective and easy way to manage the regular activities

lalit S.
Star Rating: 4.5

What do you like best about the product?
Zoho CRM has all the likely features to support running a business. I can easily track the sales, the upcoming forecast of revenues, bill receivables, outstanding etc. It gives me the whole outlook of the overall business of the financial year.

What do you dislike about the product?
Zoho CRM reports when exported don't give a good preview. I am looking forward to new features in Zoho CRM. As such they have a very good build up.

What problems is the product solving and how is that benefiting you?
Zoho One gives an overall view of the business regarding the pipeline, customer requirements, directory, customer problems, billables, etc. Switching from Excel and maintaining data on google sheets, we are much further and in a way it has really improved our productivity by about 50%. My people and I focused more on improvisation than finding the data.

Nadeem K.
Star Rating: 4.5

What do you like best about the product?
maintaining the lead status of cold all and incomings leads, the quality which I like most is that I can set the reminder follow-up for any meeting and call, other software is not that easy to use. so very happy with Zoho CRM and I am recommend to other companies too.

What do you dislike about the product?
through all functionalities are working well but yes we can put some video tutorials to make the dashboards so that it's easy to learn for new employees. we would like to see an improvement in mobile app.

What problems is the product solving and how is that benefiting you?
time savings is the most important thing which we can do by using Zoho CRM for sales department and Zoho books so that data can be same and easy to track

Shankar S.
Star Rating: 3.5

What do you like best about the product?
Comprehensive features: Zoho CRM offers a wide range of features including lead and contact management, sales forecasting, pipeline management, email marketing, and social media integration. These features make it a comprehensive solution for managing customer relationships. Customization: The platform allows for extensive customization of fields, layouts, and automation rules, so you can tailor the system to meet the unique needs of your business. Affordable pricing: Zoho CRM offers a variety of pricing plans to fit the needs and budget of any business, from small startups to larger enterprises. Integrations: Zoho CRM integrates with a wide range of third-party applications, including popular marketing automation tools, accounting software, and productivity apps.

What do you dislike about the product?
Steep learning curve: Zoho CRM can overwhelm new users due to its extensive features and customization options. However, once familiar with the platform, navigating becomes much more accessible. Limited reporting: While Zoho CRM offers basic reporting and analytics, it may not be enough for businesses that require more in-depth reporting capabilities.

What problems is the product solving and how is that benefiting you?
Inefficient lead management: Zoho CRM provides a centralized platform to manage leads and customer interactions, helping businesses streamline their lead management process and improve lead conversion rates. Disjointed sales processes: Zoho CRM offers a comprehensive sales automation system that helps businesses manage their sales pipelines, track deals and close more deals more efficiently. Lack of customer insights: Zoho CRM provides businesses with a complete view of their customers by providing comprehensive contact and account information, including social media profiles and previous interactions.

Mohit K.
Star Rating: 5

What do you like best about the product?
I like the API documentation and examples they provide. Even the customer support and dev forums were good and informational. As for products, they have a wide range which covers almost all corporate cases.

What do you dislike about the product?
It fulfilled all my demands. However, it does not share the data between services, but it replicates it. Which means they have different Ids in different apps. This was something which we had to think about.

What problems is the product solving and how is that benefiting you?
Zoho helped us solve Customer Queries and Complaints. We used Desk and CRM to manage this. Apart from actually using it on zoho, we also used it in our app for automation. We used zoho webhooks to maintain same data in our app.

Bhavesh L.
Star Rating: 5

What do you like best about the product?
Switching to a full-fledged online business software suite is a great advantage. Zoho's complete suite includes all the software that integrates well with the system. If you are looking for more features, you can find them all there.

What do you dislike about the product?
There are some features that are only available in the paid version, such as filtering and layout adjustments.

What problems is the product solving and how is that benefiting you?
It was easy to work in the Zoho environment. The layout is good and everything has a nice consistent feel.

Sharon W.
Star Rating: 3

What do you like best about the product?
Zoho one is a good CRM and suite of tools for small businesses that are price conscious. It's easy to use for people unfamilar with CRMs. It lacks many of the integrations and functions you can get with Hubspot or Salesforce, but works well if you just need basic email marketing, a way to manage contacts, and simple subscriptions and products.

What do you dislike about the product?
Zoho One lacks the ability to integrate seamlessly with popular sales and marketing tools and relies heavily on Zapier. Their support was limited and often unhelpful with complex use cases. As we really wanted to ramp up our sales, Zoho One no longer met our needs.

What problems is the product solving and how is that benefiting you?
It was great at organizing our leads and customers and allowing us to get all of our data into one platform. However, within two years our business outgrew the functionality provided. We quickly increased our monthly prices to the point it made sense to move to a more robust solution, like Hubspot.

Qual A.
Star Rating: 5

What do you like best about the product?
-Also supported on a mobile app (with shortened feature set). -Provides free trial with 10 users set. -Perfect solution for small and medium businesses to keep all organisational tools at one place. -Affordable enterprise plan as compared to other counterparts.

What do you dislike about the product?
-Lack of documentation and tutorials over the web, Zoho demos and in-app walkthroughs are your only support. -UI can be a bit overwhelming considering the immense number of tools jammed up.

What problems is the product solving and how is that benefiting you?
All solutions provided by Zoho One are linked thereby making our business and data flow connected. We didn't have to spend a single dime on anything else, everything is easily customizable as well.

Kamal M.
Star Rating: 5

What do you like best about the product?
Zoho CRM, the very likely CRM software which is used by almost every 2nd person. I have had an amazing experience using Zoho which caters to the business needs of the large-scale enterprises. It is one point solution to hyper manage all operation including sales pipeline, forecasting, automation, task management, managing marketing campaigns, rich analytics and best is, it can be easily setup.

What do you dislike about the product?
Not much but pricing & Zoho Customer support is something needs to be given importance. Many a times i have connected to different customer representatives and been answered differently for similar queries. I suggest Account Manager concept will definitely reduce the escalation.

What problems is the product solving and how is that benefiting you?
Zoho CRM helped my team to overcome difficulties to have a clear understanding of sales forecasting. The task management is very robust it led to timely connection with clients resulting in more deal closures.

Omar N.
Star Rating: 4.5

What do you like best about the product?
It is a very powerful tool that provides many other features, but the CRM is very helpful to keep and grow your customer base, you can keep track of everything you do with your customers

What do you dislike about the product?
That there is not mucho suppor to get the tool up and running, either you have to pay some partner to set up you account because Zoho does not provide any of that, and the Partners at least in Mexico dont now much about the tool.

What problems is the product solving and how is that benefiting you?
To keep track of all the activities that involves the customer, you can have all the information related to your customer, the emails, the campaigns, the support tickets, it has help us a lot to grow our business.

Gopal T.
Star Rating: 4.5

What do you like best about the product?
As an employee, we must report to our HR for leaves and salary, but Zoho allows me to access everything on my laptop screen. I can easily add leaves and attendance and see my payroll information in Zoho. This software's Interface is reliable and straightforward overall and provides a good user experience.

What do you dislike about the product?
There are no or fewer flaws in Zoho. Sometimes I have faced connectivity issues with the internet, but that's temporary and tolerable; overall good experience with Zoho.

What problems is the product solving and how is that benefiting you?
It is helping me by providing an interface where I can easily add my attendance, see my payroll information, and apply for leaves from anywhere.

Alexis C.
Star Rating: 5

What do you like best about the product?
I like how easy it is to learn and teach to use. It is an elegant, simple CRM with a fast interface. It has everything you need from the moment you sign up. Integrating other applications and having an extensive file of our clients is effortless.

What do you dislike about the product?
In some steps, when carrying out integrations, I had particular problems with the information, and some duplication of contacts, perhaps due to ignorance. Eventually, it was possible to debug and correct this minor inconvenience.

What problems is the product solving and how is that benefiting you?
A complete follow-up of all the activities we can carry out with our clients. Generate quotes and invoices. Be clear about the stages in which the work proposals are. Campaign tracking

Vritika G.
Star Rating: 4

What do you like best about the product?
Zoho One keeps track of all the account activities of a particular customer. It maintains the history of the whole life cycle of all the customers who either enquired, existing or may be in potential stage.

What do you dislike about the product?
Zoho CRM offers everything used for the sales but making the analytics report and performance evaluation was a task as there is no drag-and-drop facility.

What problems is the product solving and how is that benefiting you?
Zoho CRM has one of the best user interfaces and is very easy to use. It gives you an idea about the sales pipeline, and Kanban view of deals usually helps to keep track of deals in different stages and follow-ups become much easier. It has improved my sales by 25% as I know which customer to target and when to target.

JAGDEEP S.
Star Rating: 4.5

What do you like best about the product?
The best I like about this application is its user interface because of its design, it's a very concrete, and incredible structure. This application is simple and easy to use and we can easily customize this for various social media accounts.

What do you dislike about the product?
While using this tool there is nothing that I don't like relating to this application, I have used it several times and found this tool of great value for our company.

What problems is the product solving and how is that benefiting you?
This application helps us to connect with all the team members, enables us to sustain direct interaction with each of them, and gives an appropriate way to deal with any event or last-minute situation. Because of the simplicity of use and user-friendly user interface, everyone is able to utilize it with no hassle, irrespective of their particular technical understanding.

Tanish J.
Star Rating: 4

What do you like best about the product?
The best part is its extremely user-friendly UI. It is very easy to learn and anyone can get adjusted to it very quickly. Everything from using and handling mail in Zoho mail to using it to hire new candidates using Zoho Recruit is very simple and intuitive to do

What do you dislike about the product?
There's not much to dislike about Zoho. One thing that I encountered initially was that Zoho apps communicate with each other and one must get into their ecosystem to get the most out of the App

What problems is the product solving and how is that benefiting you?
Zoho One is making our day-to-day business tasks more streamlined and is helping us to view a high-level and if required, a detailed summary of our business and its needs. It is helping us with tracking our sales performance

Matthew C.
Star Rating: 4.5

What do you like best about the product?
I was a big fan of Zoho CRM before our company made the switch to save money. It is simple and intuitive, yet deceptively complex with great features that allow for efficient coordination between team members and quick completion of marketing tasks. I'm confident knowing that all of my data, including documents, contacts and conversations, is securely stored on cloud-enabled servers that are accessible from anywhere with an Internet connection. This allows me to not only meet, but exceed expectations - it has truly been an exceptional customer relationship management system.

What do you dislike about the product?
I dislike that it takes up to four hours for a new contact's information to appear in our financial system after a lead is converted. It would be much better if all the data was seamlessly integrated so that information from Zoho CRM and Zoho Books was always in sync without delay. Occasionally, they have been out of sync.

What problems is the product solving and how is that benefiting you?
All customer interactions are tracked, monitored and stored in Zoho CRM.

Eligreg L.
Star Rating: 3

What do you like best about the product?
Zoho One offers a wide range of features and capabilities for businesses, putting everything in one place. The integration between various tools is superb, allowing for easy access and usage of all features without switching between different programs. The well-integrated and easy-to-use applications allow teams to coordinate effectively and deliver better results.

What do you dislike about the product?
While Zoho One offers a comprehensive suite of software tools, poor customer service, complex setup, high cost for additional team members, and lack of unique features compared to cheaper or free storage services are potential downsides to consider.

What problems is the product solving and how is that benefiting you?
Zoho One is solving several problems for businesses by providing a comprehensive suite of software tools that can help manage various aspects of their operations. The integration between various tools is superb, making it easy to access and use all of the features needed without having to switch between different programs. This saves a huge amount of time and money, allowing businesses to focus on growing instead of juggling multiple applications. Additionally, the well-integrated and easy-to-use applications from all platforms allow teams to coordinate effectively and deliver better results. This is especially helpful for remote or distributed teams, as everyone can stay on the same page and collaborate seamlessly.

Edward O.
Star Rating: 4

What do you like best about the product?
Zoho One provides a good suite of CRM and business management modules. Their CRM module has an excellent report feature that allows you to create customized reports. The CRM is also easily adaptable with intuitive layouts and settings, so everything from the CRM screen layout to templates and automation is easy to update.

What do you dislike about the product?
I feel the support and knowledgebase are lacking compared to other platforms I have used. The reporting features in Zoho Inventory are not as robust as they are in the CRM.

What problems is the product solving and how is that benefiting you?
Zoho One solves the problem of managing our customer orders, forecasting demand, and analyzing sales.

Jorge P.
Star Rating: 4.5

What do you like best about the product?
What I like the most about Zoho CRM is its integration capability since it integrates with other Zoho applications and third-party tools, allowing my business to create a connected ecosystem of applications. Integration with tools such as Zoho Campaigns, Zoho Desk, Zoho Books, and popular third-party applications.

What do you dislike about the product?
I don't like Zoho CRM because their interface is kind of old fashion. It's less intuitive or visually appealing compared to other CRM platforms I have used. Their interface is usually overwhelming too.

What problems is the product solving and how is that benefiting you?
With Zoho CRM I'm able to maintain a customer relationship plan with my clients, reinforce my sales strategy and follow up on their requests by having every Zoho tool integrate it with this program.

Bolor N.
Star Rating: 1.5

What do you like best about the product?
We were very excited to use Zoho One to integrate our invoicing, customer data housing, sales and marketing tool and expense management and communicate with teammates internally. These are the primary function we purchased Zoho for.

What do you dislike about the product?
The onboarding to Zoho was very lengthy and troublesome; the onboarding team was not helpful and was very slow. Once onboarded, Zoho was not smooth to operate, the multitude of functions did not talk well with each other, and the navigation was not user-friendly. After 2 months of usage a lot of our teams stopped using the system.

What problems is the product solving and how is that benefiting you?
Our business operations were not synced, and customer information was not housed in one place; we could not track emails or documents sent to customers. Also, customers were not linked to their invoices and subscriptions. Zoho enabled all these under one system allowing us to sync and house all of our information, giving access to the necessary personnel.

Madhur S.
Star Rating: 4.5

What do you like best about the product?
Zoho One AI tracking of lead systems alone is an inexpensive tool that's beyound today's standards capability. unlimited domain create at no additional expense is a major plus. Also unlimited tracking of website visits with a simple Javascript is by far the most detailed interface.

What do you dislike about the product?
That you need a more specific tool to accomplish a specific job. Zoho's tools are industry leading in their own right as standalone products. but if you're just looking for the best marketing automation software, or best tool to manage Instagram, then you might be able to find more features elsewhere.

What problems is the product solving and how is that benefiting you?
CRM integrates nicely using our Zapier environment . CRM is used by our organization for pipeline and customer relationship management, as well storage of pertinent customer information. Provide a more integrated suite to communicate internally.

Aman S.
Star Rating: 4.5

What do you like best about the product?
In our organization, we use Zoho one for more than 2 years and it is a really good software to handle tasks, projects, and timesheets. Admin can view the additional overdue task also

What do you dislike about the product?
It is very hard to understand when you are using 1st time zoho projects. apart from that there is no complain regarding the zoho

What problems is the product solving and how is that benefiting you?
As a Zoho user I can understand how much time I spend on each task and if any task is overdue then I can manage it. Our client can also see the track of the task and time spend on the task.

Naveen O.
Star Rating: 2

What do you like best about the product?
It is best when your team sizes are small and basic information you maintain as a part of your sales Hygine practices. simple and easy to use interface as any one can access and use and learn it fast. Documentation is good to understand,

What do you dislike about the product?
Reporting is not good. Integrations are week ( NO CPQ Integration). the support and onboarding process is super bad. we have had terrible experience in dealing with support teams

What problems is the product solving and how is that benefiting you?
Manage sales contacts, accounts, opportunities, pipeline health at one place to get a visibility and zoho mobile crm helped in terms of quickly updating and assigning tasks to reps and account managers and rest all are basic CRM features. we got rid of excel based CRM approach to diciplined CRM approach.

Chris B.
Star Rating: 4.5

What do you like best about the product?
I have been using Zoho CRM for a few years now and I really appreciate how it has streamlined my daily work. From its organized inbox system to creating quick messages on the go & setting reminders for tasks, this platform is incredibly user friendly! In addition, ZOHO's spreadsheets are a great help in collating MIS data from various department heads as well as keeping track of organizational goals. As an ever-evolving software, there's still plenty of room to improve certain tools that make life easier during stressful times at work - it would be great if you guys could incorporate such ideas into future updates!

What do you dislike about the product?
I don't like that Zoho CRM is not always user-friendly for those who don't know how to customize the interface. It can be difficult to download and collect data, as well as lead distribution, which isn't always clear when a transfer fails or a problem is resolved. Although this feature saves time in some ways once it's resolved, it doesn't make up for its sometimes clumsy operational architecture.

What problems is the product solving and how is that benefiting you?
With Zoho CRM, our team is able to easily manage customer relationships and associated data. We benefit from an easy-to-use platform with powerful reporting capabilities and extensive customization options to make it work for us.

Sourabh U.
Star Rating: 5

What do you like best about the product?
Comprehensive Suite: Zoho One offers an impressive array of over 40 integrated applications, covering everything from CRM, project management, finance, human resources, marketing, and more. The suite truly provides a one-stop solution for all my business needs, eliminating the hassle of managing multiple disjointed software platforms.

What do you dislike about the product?
Although Zoho One provides a range of customization options, I found the level of customization to be relatively restricted compared to other software solutions. While it caters to a wide range of industries and business sizes, there might be specific instances where businesses require highly specialized customization or integration capabilities that Zoho One's existing features may not fully support.

What problems is the product solving and how is that benefiting you?
Our email campaigns are simplified. We have easily created the Landing pages with Zoho and the survey/feedback forms with email campaigns.

Ankur G.
Star Rating: 3.5

What do you like best about the product?
Zoho one is very cheap and offers a variety of features compared to its competitors' prices, which is one of the market's challenges and has helped my business grow.

What do you dislike about the product?
In Zoho CRM, call logs are not proper; sometimes, contacting customers via Zoho application gets challenging, and records are not adequately updated with the web version.

What problems is the product solving and how is that benefiting you?
Zoho CRM is an effective business that helps my organization and me to enhance our business's growth by keeping track of all the tasks necessary for evolution.

Rajat A.
Star Rating: 4.5

What do you like best about the product?
Zoho CRM has reduced the efforts of creating sales evaluation manually in Excel rather, it helps to track the sales pipeline with ease.

What do you dislike about the product?
Zoho CRM doesn't record every call via mobile even though the number is registered in CRM, and also sometimes, due to connectivity issues, notes don't get uploaded even after two days or more.

What problems is the product solving and how is that benefiting you?
Zoho One has increased my productivity by 25% as I can easily track all my deals which are either in initial, demo, proposal or closing stage and it helps me focus on the deals which are on negotiation stage. It keeps track and reminds me of all the further actions to be taken on a particular account.

Arti S.
Star Rating: 5

What do you like best about the product?
Creating Leads in just few seconds and easily changing the stages in the CRM. The best part is to transfer the leads to the team and getting the report directly from the CRM.

What do you dislike about the product?
Nothing as such. But sometime zoho crm is not getting updated unless and until you don't Refresh it. It is happening of some website traffic or sometimes due to network issue.

What problems is the product solving and how is that benefiting you?
Creating prospects leads not required to hunt alot and spend time on this. Team needs to only focus on the closure instead of hunting leads. Yes, our business performance increased very well.

John D.
Star Rating: 0

What do you like best about the product?
The only good thing about Zoho CRM is that if you're on a budget or have a very small amount of leads, it will at least give you a place to store your lead's information.

What do you dislike about the product?
Very hard to navigate, and if you've ever used a different CRM it is counter productive to what you expect from a CRM and what other platforms offer and integrate with.

What problems is the product solving and how is that benefiting you?
At the time, it solved the problem of needing a CRM on a startup budget that would allow our sales team to track lead information and reach out to them as needed.

Rakshit S.
Star Rating: 5

What do you like best about the product?
Probably, one of the most robust tools in today's era, with almost every functionality that an organization looks forward to.

What do you dislike about the product?
There was, but it has been rectified, too, in terms of the UI improvement.

What problems is the product solving and how is that benefiting you?
As I briefed earlier, I have used one of the phenomenal platforms so far. It has leveraged the standard and created a benchmark for any new CRM tool entering the market. I look forward to utilizing the tool with more and more enhanced versions.

Nara A.
Star Rating: 3

What do you like best about the product?
Easy to navigate and tweak the features, never crashed, secured, and very detailed regarding customer record management. The reminder and information details are very user-friendly.

What do you dislike about the product?
It doesn't have a lead intelligence like Apollo CRM, automation, leads, and reminder sometimes doesn't work, call feature also crashes sometimes. But if you are setting up a new company, Zoho CRM is the easiest way to learn.

What problems is the product solving and how is that benefiting you?
Generating leads automatically from our website, detail-oriented on record management, and very user-friendly software, Zoho has a lot of different software that can help your companies day to day operation

Anil S.
Star Rating: 5

What do you like best about the product?
Comprehensive Feature Set: CRM provides a wide range of features to manager customer relationships effectively.

What do you dislike about the product?
Integration limitations, while zoho crm offers integration options with popular business applications, it may have limitations when it comes to integrating with more specialized or niche software.

What problems is the product solving and how is that benefiting you?
Keeping track of the project tasks and issues. Keeping track of the tickets worked on user basis.

Sohini B.
Star Rating: 4.5

What do you like best about the product?
It offers a comprehensive suite of business applications to help manage every aspect of a business. It's a one-stop shop for all of my business needs. It also offers integration throughout all other Zoho apps. Its subscription cost is very affordable, making it an excellent option for small businesses.

What do you dislike about the product?
Its CRM module is not as advanced as Salesforce. Also, customer service can sometimes be slow to respond to inquiries. Other than that, it is a great platform for businesses.

What problems is the product solving and how is that benefiting you?
It helps to streamline operations, improves productivity and increases customer satisfaction. It makes collaboration with my team members easy and access to customer information and history all in one place, which saves lots of time.

Mayur D.
Star Rating: 4

What do you like best about the product?
greta crm tool useful for sales leads management

What do you dislike about the product?
lots of option there so sometimes features are showing on top

What problems is the product solving and how is that benefiting you?
up to date tracking, realtime pipeline and sales lead bifurcation is easy.

Jarrett R.
Star Rating: 5

What do you like best about the product?
The support is outstanding and tons of value

What do you dislike about the product?
Nothing that I dislike as of now. Every issue was resolved

What problems is the product solving and how is that benefiting you?
Lead to win solutions as well as a robust after sales module

Alok S.
Star Rating: 3.5

What do you like best about the product?
It helps us to find all related information in one place. Also, since all the data is stored within Zoho One, it helps us find and get information.

What do you dislike about the product?
Sometimes it gets difficult for users to understand the usage of the features. A simplified menu option would help users to use it.

What problems is the product solving and how is that benefiting you?
In the old times, companies had to use various products for their CRM and it was confusing and time taking. Zoho One has come up with a unified platform to solve the problem and it has helped companies use it for all their CRMs.

Verified User in Food & Beverages
Star Rating: 3.5

What do you like best about the product?
The best thing about Zoho is it is very easy to use for someone who has never used any CRM software before. And the flow for everything including leads, conversion, etc is really helpful.

What do you dislike about the product?
Not anything as of now but it might be pricy for an early age startup.

What problems is the product solving and how is that benefiting you?
You don't need to remember everything about each of your sales leads due to the Zoho CRM's features of notifications and reminders for follow-ups. Also it gives you analytics data to see your performance along with the performance of each of your leads or accounts.

Gabor F.
Star Rating: 2

What do you like best about the product?
Covers the basics: You can manage leads, contacts and opportunities, allows for a basic way of forecast management and other reporting options Pricing: Compared to Salesforce or Hubspot, it's a much most affordable solution for small businesses. Both in terms of licence fees, and implementation costs Integrations: Surprisingly wide range of integrations available with most of the relevant tools from marketing and sales covered.

What do you dislike about the product?
Not advanced enough reporting: The prebuilt reports are fine, but if you want to create advanced reports, or visualize the data, you can often hit roadblocks Reliability: Quite often there are glitches, what you want to avoid when you have more than a couple Sales people in your team, as it can become a constant headache managing those issues as an admin.

What problems is the product solving and how is that benefiting you?
We have used it primarily for lead and sales process management, as our primary CRM. It was good in the beginning, but eventually decided to migrate to Salesforce that allowed us to customize the Sales process better, manage CPQ, build better reports and dashboards, and do much more powerful automated workflows than we were capable of in Zoho. Worth to note on the other hand that setting up and managing all of this takes a dedicated Salesforce admin team to manage.

Verified User in Health, Wellness and Fitness
Star Rating: 4.5

What do you like best about the product?
Zoho works best in a team environment when collaboration is the highest. The CRM, Analytics, peoples dashboard are the best in the market with adequate resources needed.

What do you dislike about the product?
Zoho has a long was to go in terms of user interface & making complex arrangements. At first glance, it's not easy to familiarise with. Locating, familiarising, implementing all takes time.

What problems is the product solving and how is that benefiting you?
One major things is there is no separate tool, since everything is covered in one umbrella, collaborating & working together is easy. Like with CRM data, an amazing dashboard can be created with Analytics.

Mohit S.
Star Rating: 4.5

What do you like best about the product?
Zoho Books has all the required features for accounting i.e. GST compilation, e-Invoicing, on time return filings etc., but the best thing is that it offers the same thing on the application as well.

What do you dislike about the product?
I don't find any dislike about using Zoho Books. It is very helpful and easy-to-use software.

What problems is the product solving and how is that benefiting you?
So Zoho Books has efficiently reduced my workload of compiling the books on excel and sharing of E-Invoicing also keeps a transparency with the customer. It has increased my efficiency in the work by 50% as we can easily file our GST with it.

Antoniya K.
Star Rating: 4

What do you like best about the product?
Zoho is a powerful CRM tool, containing all necessary to do the job. I can easily manage my contacts and track leads. I can use the free plan and later on when the business grows I can upgrade.

What do you dislike about the product?
Well, probably I dislike that there are no integrations for the free plan and there are limited custom fields. But then I agree that I have to pay more to use integrations with other tolls, such as Mailchimp.

What problems is the product solving and how is that benefiting you?
Zoho helped me to get started with a CRM, since I wasn't familiar with a one. The free plan includes just enough of the basic features so to start as a small business.

Vatan S.
Star Rating: 5

What do you like best about the product?
The best thing about Zoho One is its very user-friendly, and the new modern tools make it too easy to use. There are tons of new features which make it different from other ERP's. Also, helps to deliver the best customer experience.

What do you dislike about the product?
There's genuinely nothing to dislike. Too easy to use. Easy to log in and very easy on the pocket. Helps to deliver the best customer experience. Few functions are limited but you can customize and design it according to your need.

What problems is the product solving and how is that benefiting you?
Helps to deliver the best customer experience. Super excellent CRM, email campaign management, and website builder. Also helps with invoicing. You also don't need to work on your customer mailing list.

Vishal B.
Star Rating: 4

What do you like best about the product?
You have all the tools that will help you get your business off the ground.

What do you dislike about the product?
The customer service can be made better. At time it is a hassle to get to customer support.

What problems is the product solving and how is that benefiting you?
We are a new, IT-dependent business. Our teams' needs are varied. Our vision is to make most of our processes automated. This is where Zoho One comes in. It has enabled us employ an IT based solution for every department within our organization.

Harpreet K.
Star Rating: 4

What do you like best about the product?
Zoho Books is an essential software for an organisation to manage its books and track GST reconciliation. It makes the work much more painless.

What do you dislike about the product?
There is nothing which I don't like about Zoho Books. After the release of GST compliant feature, it has become one of my favourite software.

What problems is the product solving and how is that benefiting you?
Zoho Books saved my organisation from the tedious task of compiling all the invoices over Excel, thus reducing the manual effort of me and my team saving us 1.5 hr each day. Also, since everything is automated and e-bill can be generated, it is very painless to take out the data of the client's receivables.

Harkirat S.
Star Rating: 4

What do you like best about the product?
Zoho CRM is a powerful single platform that handles overall records for our customers. It helps in maintaining all databases and provides strong integration with other useful tools. This CRM tool is very easy to handle.

What do you dislike about the product?
Although it's difficult to find drawbacks of this platform we noticed there should be a more interactive user interface. And lack of customization as compared to other similar platforms.

What problems is the product solving and how is that benefiting you?
Zoho CRM helps our organization in Sales enablement and provides a universal platform for managing all client's accounts and performing accounts-related tasks. It helps us achieve organization goals.

Basua M.
Star Rating: 5

What do you like best about the product?
There is so much you can customize so you can use it for pretty much any sales type thing. It's easy to connect soft phones and set up users as well as the entire pipeline and there's so many ways to filter leads and keep track of everyone it's a great crm and it's not nearly as expensive as other ones that do similar amounts

What do you dislike about the product?
There's nothing specific except that I spent maybe an entire month just learning how to set everything up. It is a TON of information but all of it is very easy and accessible in their help page they walk you thru everything without needing to speak to a person at all

What problems is the product solving and how is that benefiting you?
It's a great crm for a small company we only had 8 sales people on my team and I needed something that made sense cost wise and would help us get through thousands and thousands of leads some very hot and some completely cold zoho made this very easy and we ended up getting through them all