SHIVAM K.
Star Rating: 4.5

What do you like best about the product?
Pipedrive performs exceptionally well in its sales pipeline management abilities. The CRM gives a holistic view of our sales pipeline, making it possible for us to recognize bottlenecks, put in priority deals, and allocate resources efficiently. The drag-and-drop features can make it simple and easy to move deals between phases, update progress, and monitor overall performance. The comprehensive analytics and reporting attributes give useful insights into our sales performance, allowing data-driven decision making.

What do you dislike about the product?
While Pipedrive gives customer support, sometimes we observed that the available support options are minimal. End users might prefer additional channels like live chat or extended support hours to deal with their concerns or technical problems more quickly.

What problems is the product solving and how is that benefiting you?
Pipedrive assists companies in successfully handling their sales pipelines. It comes with a visual and customizable user interface that allows end users to monitor deals, set goals, and move them via different phases. This streamlining helps to ensure that sales possibilities are effectively monitored, prioritized, and progressed, resulting in increased sales performance and better conversions.

Joseph V.
Star Rating: 5

What do you like best about the product?
Ultimately we appreciate Pipedrive for the fact that it delivers great value for the price, at all subscription levels. It is fast, easy to use and is focussed on the experience of real salespeople. The sales manager can also drill down to obtain the reports she/he will need.

What do you dislike about the product?
There are a couple of capabilities missing, which we find bothersome. In particular, one may not (yet) use dates, past or future, as triggers for the otherwise very-good automations in the product. This won't affect many users, but we miss it. Pipedrive says it will be available as a feature in H1 2024.

Recommendations to others considering the product:
Pipedrive is a very capable product. It is enhanced greatly by the fact that they support a large and thriving community of 3rd partners in the Pipedrive Marketplace. We use three such partner applications, for email-marketing, telephony and signatures.

What problems is the product solving and how is that benefiting you?
Pipedrive is a CRM, first and foremost. It performs this job perfectly well. When used correctly, the user can always see what to do next... and that is the most important benefit.

MD. R.
Star Rating: 4

What do you like best about the product?
Visual Pipeline Management: Pipedrive's intuitive interface for managing sales pipelines is a standout feature. Customizable stages and drag-and-drop functionality make tracking deal progress a breeze. This visual approach helped me identify sales bottlenecks and optimize our strategies effectively. Email Integration: The seamless integration with email services keeps all communication within the platform. This feature has saved us time and ensures we have a complete history of correspondence related to each deal. Automation: Pipedrive's automation capabilities have enhanced our efficiency. Automating routine tasks like follow-up emails and deal assignments lets me focus on building client relationships.

What do you dislike about the product?
Limited Advanced Customization: While Pipedrive offers customization, some advanced options are limited. This has required us to find workarounds for certain complex sales processes. Mobile App Improvements: The mobile app, while convenient, needs improvement. Occasional performance issues and less intuitive access to certain features compared to the desktop version have been a drawback.

What problems is the product solving and how is that benefiting you?
1. Improved Visibility: Problem: Tracking deals was difficult. Benefit: Pipedrive's visual pipeline management aids in identifying delays and optimizing sales strategies. 2. Centralized Communication: Problem: Communication was scattered. Benefit: Pipedrive's email integration ensures no detail is missed and simplifies communication tracking. 3. Time-Saving Automation: Problem: Manual tasks were time-consuming. Benefit: Pipedrive's automation frees up time for customer relationship building. 4. Enhanced Efficiency: Problem: Complex processes needed customization. Benefit: Despite customization limits, Pipedrive's efficiency streamlines our processes. 5. Mobile Convenience: Problem: Need for remote deal management. Benefit: Pipedrive's mobile app allows remote access and task management, despite occasional performance issues. In short, Pipedrive optimizes visibility, communication, task management, and efficiency in our sales processes.

Verified User in Computer Software
Star Rating: 1

What do you like best about the product?
The deal pipeline display is easy to understand. Adding a new deal is easy. They have a zapier integration (that sort of works). Unfortunately that's about it...

What do you dislike about the product?
Integrations through Zapier are painful as Pipedrive doesn't have a clean way to identify/trigger actions based on newly won deals. Customer support is not helpful. Their billing practices are sketchy. You cancel an account and it looks like you've removed a seat, but it continues charging you for that "empty" seat forever, and they don't notify or show or tell you this anywhere. Resulted in thousands of dollars being charged unnecessarily and they refuse to acknowledge their part or review/refund this. Forget doing anything sophisticated. No integration with Gong/Zoom/other. Hubspot is FREE and far better.

What problems is the product solving and how is that benefiting you?
Tracking deals in our sales funnel from demo through to close and renewal.

Brendan K.
Star Rating: 5

What do you like best about the product?
What I like the most about Pipedrive is that it is so easy to use. One does not need a lot of experience to be able to use Pipedrive and create contacts, leads, deals, or a sales pipeline. You can easily create and be able to track where certain deals or leads are and can view all the activities, and touchpoints that have been made to that lead, deal, or contact. I also love how easy it is to move things around Pipedrive and it's so easy to customize your pipeline to suit your sales process in your company. Another favorite feature would be the analytics or reporting side of Pipedrive. The system provides a detailed report for sales teams/sales leaders and provides great analytics on the team's performance and provides insights on the areas that need some improvement.

What do you dislike about the product?
One thing I do not like the most about Pipedrive is limited branding. Inasmuch as one can easily customize their Deals, Leads, and Pipeline, Pipedrive doesn't have a lot of options to brand the platform to specific organization brand colors and logos. It might also be a little difficult for one to fully learn the platform and use it to its full potential if one doesn't have any background in using a CRM before. Besides that, there is nothing else I do not like about Pipedrive

What problems is the product solving and how is that benefiting you?
We mainly use Pipedrive for CRM and Sales Analytics. As a sales team, we do prospecting, find and qualify leads and turn those leads into a deal after a series of Discovery Calls etc. To be able to create and track all these leads and deals, we use Pipedrive from the first point of contact to the end of our sales process. Pipedrive has made it easier to have a central source of truth/single truth for the team to be able to easily see what stage certain deals are on, and all the communication or activities with that specific lead or account.

Luis G.
Star Rating: 4.5

What do you like best about the product?
Pipedrive is an exceptional CRM platform for establishing an effective sales process for your company. It provides a comprehensive set of features and allows for extensive customization to align with your specific needs.

What do you dislike about the product?
I have been using this product for several months, and I must say that I am extremely satisfied with it. The user interface is simple and intuitive, making it effortless to navigate through the various features and functionalities.

What problems is the product solving and how is that benefiting you?
One of the notable strengths of Pipedrive is its ability to guide you through each step of the sales process. It offers a clear and intuitive interface that simplifies the management of leads, deals, and contacts. With Pipedrive, you can easily track and monitor the progress of your sales pipeline, ensuring that no potential opportunities are missed.

Ringeta N.
Star Rating: 4.5

What do you like best about the product?
It's very easy to navigate because the interface is user friendly. The automation makes it efficient and easy to schedule tasks, it also helps view your sales conversions basically able to track and rate your performance over time.

What do you dislike about the product?
Nothing really because it helps me be efficient, so I haven't noticed a feature that i do not like.

What problems is the product solving and how is that benefiting you?
It is solving the need to recapture leads, allocating them to different folders and just overall showing me our sales performance and how many leads have turned into sales

Neel R.
Star Rating: 4

What do you like best about the product?
I've been using Pipedrive for the last 4 years now, it's the best sales management tool with so much ease of use and also with lots of options to automate functions like email marketing. It's very simple to add, manage and track the progress of each deal, check the value of the projected deal and add the products within and also send calendar invite to book meetings with my prospects. The best part about PipeDrive is its customer support which is on time and sends us all the latest updates as well.

What do you dislike about the product?
Well, I guess the pricing structure could be a bit flexible, and if you can offer small, medium & enterprise plans that would be helpful. One thing I face problems with is the automation, its very hard to change or edit the automation once it's done.

What problems is the product solving and how is that benefiting you?
I am using Pipedrive as a sales CRM to add, manage and track all my sales leads and to monitor the progress of my sales value as well. Many times I use it to send bulk emails for marketing and it also helps me to book meetings with auto-booking options with my prospects. I can check my sales KPI, weekly report or monthly report, and also the overall team report as well.

lincoln b.
Star Rating: 5

What do you like best about the product?
Visual Sales Pipeline: Pipedrive provides a visual representation of the sales pipeline that allows users to easily see the status of each deal and prioritize their sales efforts accordingly. Customizable Sales Process: The software allows users to customize their sales process to match their specific business needs and sales workflow. Sales Reporting: Pipedrive provides detailed sales reports and analytics that allow users to gain insights into their sales performance and identify areas for improvement. Integration: Pipedrive integrates with a wide range of third-party tools and applications, including email clients, calendars, and marketing automation software. Mobile App: The Pipedrive mobile app allows users to access their sales pipeline and manage their deals on the go, making it easier to stay on top of their sales efforts.

What do you dislike about the product?
Steep Learning Curve: Users may find the software complex and difficult to learn, especially if they are not familiar with sales management software. Limited Customization: While Pipedrive offers some customization options, users may find that they are limited in terms of branding and design.

What problems is the product solving and how is that benefiting you?
Lack of visibility: Pipedrive provides a visual representation of the sales pipeline, allowing users to easily see the status of each deal and prioritize their sales efforts accordingly. Inefficient sales processes: Pipedrive allows users to customize their sales process to match their specific business needs and sales workflow, making it easier to streamline and automate tasks. Poor communication: Pipedrive's integration with third-party tools and applications, including email clients and calendars, can help improve communication and collaboration among sales teams. Ineffective reporting: Pipedrive's detailed sales reports and analytics can help users gain insights into their sales performance and identify areas for improvement.

Gareth S.
Star Rating: 0

What do you like best about the product?
Clean and easy to use. Nice way of laying out the information so you can pass the leads onto different departments.

What do you dislike about the product?
They scam customers on their policy! If you deactivate a user, don't think you have actually lowered your user count... No! - They charge you for another full year for that user, even though they have been removed. When you complain they'll try their best not to give you a refund. Instead they say that hidden in their terms and conditions, you also need to remove the "seat" that is attached to that users account too. Deactivating and removing a user you would presume would remove them. Instead i got charged for an extra year, for multiple users, and they basically laughed in my face and said it's in their 'terms and conditions' that I have to pay again. Even though I have no users using their system I now have to go through my bank to get this refunded. Disgusting how they heavily force their unfair terms.

What problems is the product solving and how is that benefiting you?
Nothing I cant get from another CRM.

Verified User in Consulting
Star Rating: 2

What do you like best about the product?
Easy and flexible. Nice training videos and sold as built by sales for sales.

What do you dislike about the product?
Customer service is autobot and then your sent to a live person and then if they cannot solve you get a specialist. They can resolve issue in about 90% of the time. However, They have no screen share and so you are photo copying your issues. It's slow and frustrating. What should take 5 minutes you can easily burn an hour. There are plenty of folks that support, but that's an additional expense

What problems is the product solving and how is that benefiting you?
Needed a way to track deals and drip market and capture info. Which it works well for...however, marketing campaigning is clunky. It's an additional feature and subject to double opt-in meaning it's difficult to attract new customers when porting over contacts from events etc. They must agree again to be emailed.

Stephane B.
Star Rating: 1.5

What do you like best about the product?
We have used Pipedrive for years, and our sales and customer support teams enjoy the interface. We believe it is not for mature businesses with actual customer bases.

What do you dislike about the product?
This year, we discovered limitations that all companies considering using them should know before subscribing. Buyer beware. Using Pipedrive is like writing on sand : A) They do not support copying your account to another on their service. Nor do they allow creating a full backup of your data and a way to restore it. B) Email synchronization data, like emails from and to your customers, will be present only as long as your sales agent’s email account is connected. So, when a sales agent leaves and you close his Pipedrive account, the entire history of their emails will be lost. Again, there is no way to back up or archive this data. C) Merging of data is irreversible. As merging is often required because no limitations can be placed on the account, people and deal creation and editing, this will generate significant data loss. Inflexible policies and no technical support for non-basic cases: A) We used the API to link data in Pipedrive to our internal customer data stores, and in doing so, we could only chat with support, and no enhanced support options were available. B) They do not seem to have a ticketing system. Chat was the only option available, and we had to reexplain our case to over ten support staffers! C) Because no backups were possible, we implemented our API link with a second account to preserve data integrity on the original one. We were refused a simple 100$ credit when we closed out the first one to continue on the second one.

What problems is the product solving and how is that benefiting you?
We replaced a local implementation of SugarCRM with Pipedrive. We used Pipedrive to speed up account management by inside and outside sales and consumer support staff. In addition, we are using it to communicate via email with prospects and customers using email synching and their email campaign module. Finally, we used their API to synchronize data with our internal customer accounts.

Neil T.
Star Rating: 5

What do you like best about the product?
I have all my leads, clients, and prospects in one place. I can communicate with my leads and prospects directly from my CRM. It is very compatible with many other software for integration as well.

What do you dislike about the product?
I don't like the fact that it doesn't give you a sounded notification directly on the web app as well as they don't provide you with a desktop app, instead only a web app.

What problems is the product solving and how is that benefiting you?
It helps me keep all my data in one location for daily follow-ups of leads and prospects. I also keep my customers listed within Pipedrive, which allows me to remember my clients with all the needed information.

Benjamin W.
Star Rating: 4

What do you like best about the product?
I really like the possibility of managing "PIPE" lists. It is clear complete and easy to use.

What do you dislike about the product?
The functionality for sending emails needs to be reviewed. For example, for sending a group email, we are limited to 100.

What problems is the product solving and how is that benefiting you?
the possibility of managing my clients, my prospects and my ongoing campaigns.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Ease of use. Easy to get started. Overall user-friendly CRM service for entites that aren't super heavy users. It's a really cool product overall that is somewhat underrated and overlooked.

What do you dislike about the product?
I do not have any major dislikes of of Pipedrive to report. Pipedrive is headed in the right direction and is an excellent CRM option I just think that the go to comparable service is Hubspot which does a ton of marketing and not enough people know of Pipedrive.

Recommendations to others considering the product:
I definitely recommend considering Pipedrive when you are evaluating CRM services.

What problems is the product solving and how is that benefiting you?
Needed a CRM for my company to be able to easily record, track, and manage prospective clients and manage relationshios with existing clients. I think enough of Pipedrive to have referred clients to them on several occassions

Suren D.
Star Rating: 5

What do you like best about the product?
The Kanban-like sales pipeline and overall pipeline management make it easy to manage and track the progress of various deals at different stages. Also, the automatic prompt to schedule a "next action" with an individual leads helps to clarify the next steps that should be taken with each lead and "always close" deals. Contact management is excellent overall.

What do you dislike about the product?
The mobile application is good, but calendaring can be an issue. Also, the booking tool provided by Pipedrive is not very intuitive to navigate or modify, especially if you are trying to set up multiple booking links. Some integrations with third parties have been buggy at times, but these issues generally seem to get fixed over time. The sales pipeline can get crowded and become difficult to navigate when working on a large number of leads but it is still generally manageable. I wish the application had better or limited features for project management for account managers on small teams to keep track of work on projects and stay in touch with clients while projects are being worked on to better ensure customer satisfaction and customer success.

What problems is the product solving and how is that benefiting you?
Pipedrive is solving our sales management problem, and it is benefiting me by helping me to keep track of multiple deals in my sales pipeline. It also helps me to make sure that I am proactively following up with leads.

Felipe N.
Star Rating: 4.5

What do you like best about the product?
Its clean and easy-to-use interface, my team loves using pipedrive because it has all the necessary resources to perform the work, especially in conjunction with the apps.

What do you dislike about the product?
Due to its robustness, the cost ends up being a little high, especially here in Brazil.

What problems is the product solving and how is that benefiting you?
Temos todo o controle sobre vendas, etapas de negociação e relatórios bastante precisos. Meus vendidos possuem uma ferramenta que os suportam em todos os sentidos.

Dylan Connor F.
Star Rating: 4.5

What do you like best about the product?
The user interface is clean and intuitive, making it easy for me and my team to organize and manage our sales pipeline. The drag-and-drop feature makes it simple to move deals through the stages, and the visual representation of the pipeline gives us a clear understanding of where each deal stands. I also appreciate the customizable features, allowing me to tailor the platform to our specific needs. The ability to add custom fields, tags, and filters has been a lifesaver in keeping our data organized and easily searchable

What do you dislike about the product?
One downside of Pipedrive is that it may have a steeper learning curve for users who are not familiar with CRM systems. While the platform is user-friendly and intuitive, it does require a bit of time and effort to fully understand all of its features and capabilities. For some users, it can be overwhelming when first starting to use it, but once you get the hang of it, it is an incredible tool.

What problems is the product solving and how is that benefiting you?
Pipedrive is solving the problem of managing and organizing a sales pipeline. It allows me to keep track of all my leads and deals in one place, and visually represents the pipeline which makes it easy for me to understand where each deal stands. The platform also enables me to customize it to my specific needs, which is particularly beneficial for me as I have a pipeline that typically refreshes every 90 days. This feature allows me to quickly and easily move deals through the stages and make sure nothing falls through the cracks. With Pipedrive I can prioritize my deals, set reminders and achieve a clear picture of my pipeline, this helps me to stay on top of my sales and focus on the deals that matter the most, resulting in more closed deals

Pankaj R.
Star Rating: 5

What do you like best about the product?
Pipedrive is very useful and esy to use software for sales individuals as well as for managers. It allows us to download the report very easily and ghe filters to use is also very convenient.

What do you dislike about the product?
I don't think pipedrive has any features which users can dislike, you have to customize the software as per your team size and requirements. Mobile UI could be better.

What problems is the product solving and how is that benefiting you?
My work is to manage the leads and this allows me to do the same in an effective manner, Allows me to filter out my data according to sales value, lead stage and much more.

Quentin U.
Star Rating: 5

What do you like best about the product?
You don't need professional services or having 1 sales ops to be able to set things up, automate your prospection and your sales pipeline. The UX/UI is simple. I repeat, it is simple and perfect for sales guys. The deal view and the contact/company views are just simple and easy to work with. Anyone can just customize or add new fields if required.

What do you dislike about the product?
Insights aren't that flexible, but you can still manage to build great reporting. You can't merge a new lead to an existing deal, which can be useful sometimes.

What problems is the product solving and how is that benefiting you?
Managing our inbound leads Managing our sales/deals pipeline.

Mike M.
Star Rating: 3.5

What do you like best about the product?
The simplicity of Pipedrive is a main draw. CRM newbies can easily get started and begin using Pipedrive in a short period of time. Pipedrive is visually easy to navigate and understand.

What do you dislike about the product?
Pipedrive is designed to serve as a basic CRM system. If you are hoping to highly customize the platform and use advanced features, this might not be the CRM for you. A plus for Pipedrive is that it does offer more robust features as add-ons (e.g., lead boosting, marketing, etc.) but at that point it might be easier to simply purchase a program that includes all the bells & whistles.

What problems is the product solving and how is that benefiting you?
Managing a team of sales people means finding a program that everyone can use to clearly see other's activity and to communicate. Pipedrive was simple enough for all team members to understand but not quite robust enough to easily share and assign tasks and highlight everyone's progress. We also needed a robust marketing solution built into our software and thought the options offered through Pipedrive were cumbersome.

Dariush Z.
Star Rating: 5

What do you like best about the product?
1. Simple to sign up. 2. Incredibly easy to configure my workflow as opposed to having a workflow thust upon me 3. Seamlessly able to inegrate with my email and other business systems 4. Extrememly reasonably priced and significantly cheaper than Salesforce. 5. Evaluated Pipedrive against Salesforce and Hubspot. Pipedrive won!

What do you dislike about the product?
Nothing I dislike about it. Ticks all the boxes for me.

What problems is the product solving and how is that benefiting you?
Compeltely streamlined my sales management and engagement processes, with a solid CRM system, integrated with my Shopify, Xero and other systems. Now my sales and quoting process is fully automated.

Gareth J.
Star Rating: 4

What do you like best about the product?
Ease of use. The product is very easy to setup and use, you can be up and running within a few minutes.

What do you dislike about the product?
Doesn't have post sale customer management features, is focussed on sales based CRM.

What problems is the product solving and how is that benefiting you?
Keeping track of leads and prospects providing a clear view of your sales pipeline, activities and lead engagement

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I like their simple interface, navigation and price policy. I can effortlessly create and track the location of specific deals or leads. You can also view all activities and touchpoints associated with each lead, deal, or contact.

What do you dislike about the product?
I don`t like to use dashboards and apply advanced filters because, in my opinion, it is not user-friendly. I believe you should better design these dedicated sections.

What problems is the product solving and how is that benefiting you?
We were looking for a simple and accessible CRM tool, and we stopped at that one among other propositions. It is easy to use and helps us to manage our processes.

Brandon B.
Star Rating: 3.5

What do you like best about the product?
I like the ease of use and the ability to sort through multiple views; I also enjoy the ease of data uploading and the upload wizard which can automatically parse missing fields.

What do you dislike about the product?
I dislike that it seems to lack integration points to various tools and platforms for project management or development. It would be nice to be able to convert a lead or prospect into a project if a sale is completed.

What problems is the product solving and how is that benefiting you?
Pipedrive has been a great tool for storing all leads and prospects as well as being able to track their current state, progress, and report relevant analytics to our C-level team.

Verified User in Veterinary
Star Rating: 0

What do you like best about the product?
If you are ok with the price, the application supports your basic CRM Capabilities.

What do you dislike about the product?
My wife & I subscribed to Pipedrive a year ago. We found that the CRM capabilities were ok but that our POS system worked just as well for our customer contact needs. Used the software for approx. Two months and stopped. This year, May 1st, 2023, without prior notice, communication or reaching out, Pipedrive charged us for another full year…. Not a one-month subscription, pay as you go, but a full-year subscription. I escalated this to Pipedrive customer service, and they said, ‘Sorry about your luck, should have read the fine print’…… didn’t mention or apologize for their inability to communicate that they were going charge our credit card for an entire year or offer to refund 11 of the 12 months for this year. We escalated this to our bank’s fraud department to dispute the charge, as this company is the definition of fraud. Pipedrive believes in charging its customers as much as possible and then stiffing them on the way out. As owners of a small business, who pride ourselves on supporting customers in any way we reasonably can, I find Pipedrive’s actions unethical and rank them as the worst customer service ever! Don’t purchase Pipedrive; it’s a sham!

What problems is the product solving and how is that benefiting you?
Keeping track of customers.... however, we found that our POS system was more than adequate and did not need to spend more on Pipedrive.

Holden T.
Star Rating: 1.5

What do you like best about the product?
Pipedrive is very straightforward to use. When we started using it we loved it because it had fewer features than most competitors, but the features it had worked better. However, recently they've kept adding new features which complicate the service and have started to erode the satisfaction we found when we first started. Their customer support team is also one of the worst for any SaaS product we've ever used. Because we have a diverse team with people in different places in Europe, we face issues using Pipedrive. Their suggestion to fix this issue was that all our staff use a VPN so it would show up as all being in the same location.

What do you dislike about the product?
Their customer support is not good. They have many strange internal processes and small problems turn into large obstacles that take days or even weeks to work out. Problems that should take minutes. At one point we thought we had one issue resolved and 2 weeks later they suspended our account without reason. They also have too many features which are added without much thought.

What problems is the product solving and how is that benefiting you?
Customer stages and reporting between a large team. 2 years ago Pipedrive really had the best product. It had a very simple feature set and everything was clear and easy to use.

Abdul A.
Star Rating: 4.5

What do you like best about the product?
The Pipedrive automation is the best it helps me automate my flow so that when a person changes from one deal to another it automatically allows me to identify that person.

What do you dislike about the product?
Customers do not get much support from the support team we have to look for videos on the internet to find the solution to the problem.It would be great if the support teams helps with all the support needed.

What problems is the product solving and how is that benefiting you?
Pipedrive helps us track the deal, and opportunities and also helps us have a good track on our follow up which leads in winning the deals of the prospects. on the other end it tracks all the information of the prospects which is great.

Tiffany L.
Star Rating: 5

What do you like best about the product?
Easy to use, knowledge base and academy were easily accessible and was able to quickly learn how to use different aspects quickly. Also love that you could associate a note, call, or email to multiple locations at the same time.

What do you dislike about the product?
The outlook integration for email could be better, loved the way the Gmail integration worked but when our company switched to Outlook it wasn't as smooth and user friendly.

What problems is the product solving and how is that benefiting you?
Pipe drive helped track customers in the customer success path, as well as tracking deals and opportunities

Aman Singh R.
Star Rating: 3

What do you like best about the product?
Easy to use- very simple neat and clean UI. In other CRMs, there are activities and tasks that users create after every call. The best part of Pipedrive is you need not to create any additional tasks in order to call next customer. You just need to create 1 activity is that activity itself there is a timing of next call or nxt followup task.. This thing not available In LEADSQUARED.

What do you dislike about the product?
Limited filters- As comparision with Leadsquared pipedrive has very less filters. In Leadsquared you can track the smallest activity of user/salesperson that is missing in Pipedrive..

What problems is the product solving and how is that benefiting you?
Lack of filters.// Lack of customization// In Leadsquared there is a customized dashboard/ / In leadsquared user can see the summary of leads. Although Leadsquared is expensive but its worth buying.

Esteban S.
Star Rating: 4

What do you like best about the product?
PipeDrive lets you track your sales funnel and automate certain processes. It is also great for creating tasks and scheduling reminders for sales reps. Their reporting features are also very intuitive and helpful.

What do you dislike about the product?
It has been glitchy at times when updating prospect fields. Generating custom reports where you link Deals <> Companies <> Contacts is not always intuitive and straightforward.

What problems is the product solving and how is that benefiting you?
PipeDrive is allowing our organization to identify potential revenue gaps and opportunities to re-engage with our current customers and leads. It has also allowed us to synchronize the Sales Team so that they're all working efficiently towards the goal.

Graciela S.
Star Rating: 4.5

What do you like best about the product?
the best benefit of pipedrive is that you can manage a lot of data with dashboards. It is very useful to have this data concentrated in different DBs according to the needs

What do you dislike about the product?
We never found LinkedIn integration to work together with students uploading their certificates and get more prospecting opportunities. One detail was that email synchronization has taken longer and sometimes gets stuck.

What problems is the product solving and how is that benefiting you?
Among all the functionalities are mainly the simple interface to manage customer life cycle, no matter how many stages you have in your funnel. And the automation of workflow such as sending emails

Max P.
Star Rating: 0

What do you like best about the product?
Easy to get going when starting out with Pipedrive

What do you dislike about the product?
No campaign data transmitted via API, no automatic double-opt in, hard to manage existing customer business, hard to steer agents via advanced activity management and prioritization

What problems is the product solving and how is that benefiting you?
Pipedrive creates more problems than it solves. Advanced analytics are hard to implement, with email marketing and tracking being far behind competition like HubSpot

Tobin S.
Star Rating: 0

What do you like best about the product?
Really nothing. Interface is old and clumsy.

What do you dislike about the product?
I have had a software error problem for over one year. Chat support does not really work. Finally paid for most expensive plan to get live support. Only problem is "live support" is with there most junior technicians

What problems is the product solving and how is that benefiting you?
Actually no problem. Impossible to get live support that has any real knowledge of Pipedrive.

Miguel José G.
Star Rating: 3

What do you like best about the product?
Starting our business, it helped us a lot because it is 100% sales oriented, and it is what we needed to promote. It is also intuitive and with a very visual interface that makes it easy to use.

What do you dislike about the product?
As we've scaled the business, we need to target our marketing efforts more and pipedrive has almost zero features in this regard. Also, some integrations were missing. So it is limited to small or very small businesses.

What problems is the product solving and how is that benefiting you?
I was able to follow up on my business opportunities, contact them in a timely manner and generate statistics that allow me to understand the behavior of customers and vendors and to be able to make decisions based on real data.

Verified User in Security and Investigations
Star Rating: 5

What do you like best about the product?
In my opinion, it's fantastic. Since I'm working in sales, I have the chance the see the history of my deals, update their status, and have their details separately, and my favourite is that I can create meetings and see emails directly in the lead.

What do you dislike about the product?
One subjective thing is its association with Excel, from colours to organization. I know it's a simple and efficient way to organise the deals, but sometimes it can make it complicated, and for every big chance happening in it, it'll need some time to assimilate.

What problems is the product solving and how is that benefiting you?
Mainly the fact that is tells me by colours when I should check the deals and has specific triggers to get my attention so I can prioritise my leads in terms of time, importance and status.

Katie M.
Star Rating: 5

What do you like best about the product?
Our company has sales reps all across the US and we can use one system but have data organized based on each property location. Insight is a wonderful tool to see tons of different trends and metrics.

What do you dislike about the product?
Not as much customization as we'd like to have. There are certain features that would make Pipedrive even more beneficial if we could limit it to certain users or pipelines.

What problems is the product solving and how is that benefiting you?
Sales tracking, goal tracking, data management, document & contract generation.

Verified User in Public Relations and Communications
Star Rating: 4.5

What do you like best about the product?
When I was at Wizikey in 2019, I found that Pipedrive significantly streamlined our sales call management process. The features I appreciated the most include: 1. Its intuitive user interface: quick access to the information I needed + bird's eye view of sales pipeline at all times. 2. Customizable pipeline stages: Helped me tailor the dashboard to our specific pipeline. 3. Activity tracking and reminders: My favourite feature. It was like having an AI assistant, way before generative AI actually came in. Auto-follow ups were a boon. 4. Integration with other tools: It integrated with all our other tools. Big plus.

What do you dislike about the product?
While Pipedrive had been a valuable asset for our team, there were a few areas that could've used improvement: Limited reporting capabilities: No possibilities for complex data analysis. Occasional glitches: On rare occasions, I've encountered minor technical issues or slow loading times. One can understand how critical of a situation that is in a sales scenario.

What problems is the product solving and how is that benefiting you?
As an Assistant Product Marketing Manager, I aimed to understand our customers better to tailor more effective marketing campaigns. Pipedrive helped me achieve this by: 1. Streamlining our sales call process 2. Providing valuable customer insights: Helped identify trends and patterns - great for marketing campaigns' research and achieving PMF. 3. Collaboration was a breeze on Pipedrive.

Marina N.
Star Rating: 4.5

What do you like best about the product?
É fácil, simples de usar e muito intuitivo em alguns aspectos, o time tem um visibilidade fácil e consegue ter relatórios rápidos. TWLem muitas i tentações e opções de apps dentro dele.

What do you dislike about the product?
ele não é tão flexível na construção de flows e todos os após legais vc precisa pagar a mais o que torna ele muito custoso principalmente se sua equipe de vendas é grande

What problems is the product solving and how is that benefiting you?
Visibilidade no processo de vendas. Ajudou a deixar mais claro onde gostávamos mais tempo com os clientes e isso nos ajudou a melhorar os processos internos e gastar tempo com os clientes certos.

Romain L.
Star Rating: 4.5

What do you like best about the product?
Pipedrive makes CRM use easier for us ! We have all our data at the same place and easy to use.

What do you dislike about the product?
It could be long to correctly configure it but it worths it !

What problems is the product solving and how is that benefiting you?
Pipedrive allows us to have all our data in the same place and to do deep dive into specific client details.

Irae A.
Star Rating: 5

What do you like best about the product?
É um ótimo gerenciador de tarefas. funciona muito bem como uma forma de agenda e ajuda muito na organização das tarefas do dia a dia. Recomendo para todos pois é uma ótima ferramenta.

What do you dislike about the product?
Acredito que seria muito interessante incluir uma notificação quando o tempo programado para a tarefa estiver perto do fim, ajuda a controlar o que ainda precisa ser feito.

What problems is the product solving and how is that benefiting you?
Conseguimos organizar as tarefas. criar tarefas recorrentes e controlar melhor as atividades realizadas por todos da equipe. Para o colaborador é um ótimo gerenciador de tarefas e para gestão é ótimo para organizar as demandas de cada colaborador.

Sonu M.
Star Rating: 5

What do you like best about the product?
Pipedrive is a very powerful CRM for business with easy access for users, i am currently using this CRM and its help to manage leads and customer on daily basis.

What do you dislike about the product?
There is nothing in this software to dislike, they are excellent in every features

What problems is the product solving and how is that benefiting you?
Improved customer relationships Increased sales and revenue Streamlined business processes Improved collaboration Better data management and analysis.

Marina S.
Star Rating: 4.5

What do you like best about the product?
The dashboard automatically prepares when you have a good database of deals. Its beauty designed and clean, a lot of good integrations to make more whit pipedrive.

What do you dislike about the product?
It would help if we didn't take considerable time setting your pipeline; the price it's not so good too, and a lot of apps you have to pay to have more facilities and software, like WhatsApp, that is, nowadays, something significant and relatively simple.

What problems is the product solving and how is that benefiting you?
Makes easy to capture leads and organize the values of deals. Have good graphics and reports that help managers to know how were de deals in a month, and go things for calendar and calls

Verified User in Marketing and Advertising
Star Rating: 2

What do you like best about the product?
Ability to send out campaigns and view opens and clicks. The team there is also extremely kind and helpful

What do you dislike about the product?
Besides emailing, it acts like a tracker. It just doesn't feel worth it for what I'm using it for

What problems is the product solving and how is that benefiting you?
Mostly getting emails out to a specific set of clients

Marta C.
Star Rating: 3.5

What do you like best about the product?
Easy UX, ok to use and quickly get used to it

What do you dislike about the product?
Customer success is slow and unhelpful, many features are missing and it has many many bugs

What problems is the product solving and how is that benefiting you?
All data at one place

Greg M.
Star Rating: 4.5

What do you like best about the product?
Pipedrive makes it easy for salespeople to track the next steps (tasks) in the sales process (your pipeline), so they can be as efficient and effective at following up with prospects as possible. Having used both Hubspot and Pipedrive recently, I prefer the way Pipedrive does this. I feel more productive.

What do you dislike about the product?
Pipedrive does not have integrated Support or Success modules and their integrations with third-party Support CRM and Success CRM are (relative to other parts of Pipedrive) lacking. The Pipedrive marketplace is also less robust than Hubspots: you'll have fewer choices.

What problems is the product solving and how is that benefiting you?
Ensuring that we manage and follow with thousands of concurrent business-to-business (B2B) prospect opportunities for Deals that range from approximately $5K to millions in recurring revenue.

Claire L.
Star Rating: 3.5

What do you like best about the product?
Ergonomic: global view of the datas ( contact, schedules etc= Simple Easy to use Effective

What do you dislike about the product?
The design of he tool could be more friendly, even for professional users.

What problems is the product solving and how is that benefiting you?
Project planning, follow-up and delivery

Daniel-wise O.
Star Rating: 5

What do you like best about the product?
I can manage my deals relatively easily.

What do you dislike about the product?
Can't think of anything now. I like my current usage.

What problems is the product solving and how is that benefiting you?
Helping me with my sales pipeline and manage my deals.

faisal n.
Star Rating: 4.5

What do you like best about the product?
easy to use CRM for small and medium companies.

What do you dislike about the product?
it doesn't indicate duplicate contacts, unlike other CRM's.

What problems is the product solving and how is that benefiting you?
yes, it helped us to use on daily basis and track our sales and maintain contacts

James J.
Star Rating: 0

What do you like best about the product?
Their email tracking feaure is broken, it caused all of my emails to go to spam

What do you dislike about the product?
I asked customer support to cancel my account and remove my card from their systems. They emailed me that my account has been canceled. I woke up the next day to an additional charge on my account. I reached out to CS and asked for a refund, they told me that they will not refund me and that I should go to PayPal and contest the charges, This has been by far the most horrible experience with a saas company in my life

What problems is the product solving and how is that benefiting you?
using it as a CRM, however the features were not fully working as detailed in my review

Megan M.
Star Rating: 5

What do you like best about the product?
I like the activity setting ability that syncs with my google calendar. Helpful for organization. I think the layout is user friendly overall and was super easy to learn.

What do you dislike about the product?
Some of the personalization features are poorly placed within the platform. For example, it is strange that you have to open a blank email to set your signature and you can't access it through your mail settings.

What problems is the product solving and how is that benefiting you?
I don't personally deal with business issues but it is effective in organizing our customers, visual aids to keep your tasks up to date, and decent syncing with google ability.

Anabell J.
Star Rating: 4

What do you like best about the product?
The interface is very friendly. You can customize the stages of your sales process and have different filters to see your data.

What do you dislike about the product?
The reporting side is extremely limited. I have to finish my reporting in Excel. Also, data is not refreshed in real-time; need to wait 10-20 to see updates :(

What problems is the product solving and how is that benefiting you?
We can manage our sales process better with high visibility on deals and forecasts.

Verified User in Computer Software
Star Rating: 2.5

What do you like best about the product?
The simplest CRM for sales activities monitoring in the marketing, that may be a problem. It's cheap, that also may be a problem

What do you dislike about the product?
Poor features for marketing-related activities (Campaign is A JOKE) . Extremely poor integration with apps (sales enablement, The stiffest report/dashboard module I've ever seen!

What problems is the product solving and how is that benefiting you?
Sales problems, not marketing I guest it keeps my sales team happy to see a sales focus only viezw ?

Anthony A. M.
Star Rating: 4.5

What do you like best about the product?
Intuitive interface, easy to organize and customize. Use of plain language, for the most part, to describe functions and capabilities. Availability of easy-to-access resources to assist with learning about capabilities. A robust marketplace to integrate other apps, supporting the ability to connect multiple platforms within our work environment (such as - email, Teams, Zoom, etc.)

What do you dislike about the product?
Not very much to dislike, however, it needs to provide more clarity on how to setup automations, specifically, providing better explanations on what is required in each step to enable the automation workflow to proceed correctly. Have had issues with some of the workflow setups, where the next action that seems obvious for me to proceed to, is not characterized in a manner that enables me to understand how to execute it, based on the way they lay it out. A bit challenging for me to describe the frustration appropriately in written form, hopefully the meaning was translatable.

What problems is the product solving and how is that benefiting you?
We are using Pipedrive to manage our sales process. Specifically, tracking prospect leads, conversion to a deal (with the occurrence of at least one meeting) thru Win/Loss. Essentially, sales funnel management. Also using it to house customer key information, such as contacts, contracts, documents, business requirements etc.

Kleber R.
Star Rating: 4.5

What do you like best about the product?
How easy and simple to navigate and move among different custom workflows.

What do you dislike about the product?
So far, I don't have reasons to dislike.

What problems is the product solving and how is that benefiting you?
Simplyfing sales and support workflows process.

Tadd B.
Star Rating: 4.5

What do you like best about the product?
The ease of the work flow, email tracking, sending out campaigns

What do you dislike about the product?
There are some simple tweaks that would be ideal, creating hot lists of contacts, easily identifying contacts that are looking at emails and putting them into specific lists.

What problems is the product solving and how is that benefiting you?
It keeps all the sales team info in one place where we can all manage our day to day efforts.

Franco V.
Star Rating: 4.5

What do you like best about the product?
Super easy to use and to understand. Funnel views are very friendly, and can be customized very easily to show what you need. Stats dashboards are easy to create and have very nice default insights.

What do you dislike about the product?
Its integration to marketing campaigns is very basic which finally ends up in some loss of information when we try to map out the whole buyer journey.

What problems is the product solving and how is that benefiting you?
As a CRM for our sales team to use and to track their follow-ups it is a pretty powerful tool. Workflow automations for lead assigment is, although kind of basi, very straightforward and user friendly.

Drew T.
Star Rating: 5

What do you like best about the product?
Pipe drive is extremely easy to use and is an intuitive software. Everything works, it hardly breaks, and all the stages are easy to see in the main dashboard.

What do you dislike about the product?
There isn't much I don't like about Pipedrive to be honest. It's a little plain and bland looking, so updating the UI could be nice for the user experience. Nothing more outside of that

What problems is the product solving and how is that benefiting you?
Keeping all our customers, potential clients, and everything else organized. Using the pipeline tool to get data for what we could forecast as expected to close and not.

Fatima P.
Star Rating: 4

What do you like best about the product?
Straightforward and can be linked to multiple softwares.

What do you dislike about the product?
Pipedrive Webforms should have more features like dragging the order of questions and adding multiple attachments.

What problems is the product solving and how is that benefiting you?
With all the clients we are meeting, it helps us get on track and manage activities easily.

Craig B.
Star Rating: 5

What do you like best about the product?
The ability to keep all our sales processes in one place, with live updates for our field sales team

What do you dislike about the product?
The products section needs some work, with better pricing, discount, commissions and VAT options

What problems is the product solving and how is that benefiting you?
Pipedrive has reduced the need for a considerable amount of spreadsheets we used to use, and significantly improved performance reviewing

Darrell K.
Star Rating: 5

What do you like best about the product?
- Excellent front-paged dashboard which prioritizes important tasks + deals - Top-notch reporting across activities + results - One layer into any deal - Integration with Proposify - Marketing automation is excellent I created a video testimonial of how it's helped our company here: https://www.youtube.com/watch?v=LGQIP9qLCEM

What do you dislike about the product?
- MRR sales reporting for monthly deals - Advanced integration with third party tools allow it to pull/push data. Pipedrive is built around receiving information, not sending it.

What problems is the product solving and how is that benefiting you?
- Managing sales pipeline + deal activities - Tracking team success and KPI's - Bringing all communication together into one place for deal evaluation and diagnosis

Will S.
Star Rating: 0

What do you like best about the product?
We should have done better homework prior to shifting to Pipedrive - to try and integrate our TOFU tools/tech we moved to Pipedrive's chatbot. This thing destroyed our page loaded speed and unfortunately we didn't realize it for about 6 weeks. It resulted in about 1/6th of the number of leads via the chat (which was a huge source for us). I had two customer service issues with them as well. I've spent over 30 hours dealing with them on two very basic issues and they're still not resolved yet (we don't expect them to be before we move either) Our company is extremely regretful we made the move over and based on the trust lost through this process we've decided it makes more sense to move to a more reputable platform. It has cost so much time, frustration, and money.

What do you dislike about the product?
Extremely poor tech for the chatbot Very slow customer support - they work European Hours so if you in North America, South America or Asia/Pacific. Expect each query to take 24 hours. Just brutal. Just avoid.

What problems is the product solving and how is that benefiting you?
They created more problems than solved. We looked to try and integrate our CRM and Chat Function/Bot into a single platform - their technology was inferior to anything else we've used and resulted in a massive decrease in leads via chatbot. CRM is OK.

Benjamin A.
Star Rating: 5

What do you like best about the product?
I find the user interface user-friendly, the available choices to be versatile, and the lead's potential for growth at each stage impressive. Overall, I am pretty satisfied with everything.

What do you dislike about the product?
Perhaps you could consider incorporating a wider range of possibilities and incorporating more connections, as well as including promotional activities and initiatives, more precise evaluations, and in-depth analysis.

What problems is the product solving and how is that benefiting you?
Maintaining a log of all interactions between the seller and the lead enables us to gather valuable information and derive meaningful metrics.

Rodrigo H.
Star Rating: 5

What do you like best about the product?
Let's you organize your leads flow, knowing everything about your interactions with them and reminding you when to do it again.

What do you dislike about the product?
So far, nothing in particular. It's been a great experience.

What problems is the product solving and how is that benefiting you?
It's helping me keep track of all my leads and what actions I should take next to avoid losing contact with them.

Jessica H.
Star Rating: 5

What do you like best about the product?
I liked that it tracked the whole time frame of your lead from the initial call all the way to getting the contract signed or payment. It made it easier to track leads!

What do you dislike about the product?
I honestly liked everything about pipedrive. It reminded me when to make calls and when to follow up - what step i was on and was so easy to navigate and keep track

What problems is the product solving and how is that benefiting you?
It was helping keep track of sales and leads and differentiating between the two.

Irmak A.
Star Rating: 5

What do you like best about the product?
It is especially important that we can customize processes the way we want. It's also great to be able to move offers or requests between streams using drag and drop.

What do you dislike about the product?
It would be better if the data visualization tools are better and enable the user to create reports with the desired chart types. In other words, I would like to prepare our reports as we want with a feature such as a business intelligence tool.

What problems is the product solving and how is that benefiting you?
Thanks to the Pipedrive program, we can easily manage offers and requests. The drag-and-drop method and using a mobile phone were important reasons for choosing Pipedrive.

Girdhar Singh S.
Star Rating: 0

What do you like best about the product?
There is nothing helpful about Pipedrive and their support is very poor

What do you dislike about the product?
We have been a Pipedrive user for many many years and recently moved out. We had built so much tech over it that we kept compromising our experience but finally there was so much business loss with them that we had to move out. I want to tell you why you should think thrice not twice before even thinking of Pipedrive. Their pricing is not transparent, they keep increasing the prices every now and then, and will automatically upgrade you to a new plan with a higher value and your card will be automatically charged for a higher amount. They will downgrade features in the current plan and ask you to upgrade to get the same features. We faced this issue multiple times across our journey of many years. The tech of Pipedrive is outdated, it often goes down and services become unavailable, you might lose critical hours during the day due to this. They have multiple stability issues. We lost business for days when this kept happening. Their API’s get unresponsive multiple times which led to choking out our entire sales funnel. Worst part is the support response time is pathetically slow, it's anywhere between 2-4 days. We use 100’s of SAAS products and this one is by far the worst ever. Honestly we should have moved out of Pipedrive years before, it's a disaster waiting for your business if you opt for it. I strongly suggest you take a demo of Leadsquared, Salesforce, and FreshSales if you are thinking of Pipedrive. Also if you like the UI interface of Pipedrive go n try Teamwave, it’s ⅕ the price of Pipedrive with almost all features. Regards, Thrillophilia Team

What problems is the product solving and how is that benefiting you?
They are not solving any problem and their support is creating more issues instead of solving the problem

Iness B.
Star Rating: 4.5

What do you like best about the product?
The platform is not buggy - it loads really fast, no matter how many contact and campaigns you've created there. It's pretty intuitive and allows several team members work on the same campign and data base simultaneously. Allows to import data from various sources.

What do you dislike about the product?
It's not really a disadvantage for our team, as there are just 4 people on our team who use PipeDrive for deals and lead management, but if we talk about large corporations with thousands of entries, I'm afraid the app won't be able to manage them effectively. It lacks some features and requires integration with apps like Zapier to set the messing functions.

What problems is the product solving and how is that benefiting you?
Managing the lead database, creating lead campaigns, contacting partners, creating pipelines for long-term campaigns, email outreach, adding comments in the lead database.

Aaron W.
Star Rating: 4.5

What do you like best about the product?
It's focused. It's not over crowded with too many not needed features or interface items. Pipedrive is visually engaging, easy to use and keeps your sales tasks and data in front of you.

What do you dislike about the product?
Not really any dislikes. I might have a few wish list items that if ever added would be fantastic. It's a solid tool.

What problems is the product solving and how is that benefiting you?
Pipedrive allows us to track and manage our sales pipeline. It makes tracking progress easy and ensures we don't miss leads or follow-ups.

Rishu Kumar S.
Star Rating: 5

What do you like best about the product?
VERY MUCH USER FRIENDLY AND EASY TO ACESS, LEADS SEGREGATION IS VERY EASY WITH DIFFERENT STAGES, ONE CLICK FLITERS MAKE IT MORE RELAIABLE.

What do you dislike about the product?
THERE IS NOTHING TO DISLIKE ABOUT PIPEDRIVE AS OF NOW.

What problems is the product solving and how is that benefiting you?
LEAD DISTRIBUTION, CHANGE IN LEAD OWNER AND STAGES ON ONE CLICK, ASSIGNING LEADS AT ONE CLICK, CHECKING UP THE STATUS OF CUSTOMERS.

Stuart D.
Star Rating: 5

What do you like best about the product?
The UI is easy to use and intuitive, it doesn't take new users long to understand how to best use Pipedrive. The search field is extremely powerful, and the custom fields have allowed us to make it work for our specific needs.

What do you dislike about the product?
If Pipedrive had a built-in or bolt-on ordering/ERP system then that would make it the perfect CRM/ERP platform.

What problems is the product solving and how is that benefiting you?
Our old CRM was very dated, clunky and not cloud-based. It was particularly vulnerable to complete failure without substantial backups. Pipedrive has allowed us to move our data into the cloud with fast response times on data search, reporting and logging.

Silvana F.
Star Rating: 0

What do you like best about the product?
Very little to none support, no phone support, not clear, not intuitive.

What do you dislike about the product?
No live support.No clear, no intuitive, but for sending many emails. A very useless 15 -30 minutes talk with a person who emails you links so you can study by yourself their online software. I am very disappointed

What problems is the product solving and how is that benefiting you?
I have not been able to have a Demo. It is just too difficult if your whole personnel travels and it is not available and you always call and go to someone's machine . The 15 minutes sales conversation is out of place . You should provide a Demo and support so potential clients are just not wanting time your program

Verified User in Research
Star Rating: 4.5

What do you like best about the product?
Easy to navitage, learn new features, communicate with other uers

What do you dislike about the product?
There is nothing that I dislike, everything seems to be in order

What problems is the product solving and how is that benefiting you?
Putting the contacts data into the system, sharing contacts, contacting them

Chandrashekhar G.
Star Rating: 4

What do you like best about the product?
Flow and different email functionality, Level wise access functionality and hierarchy like a tree, security. most i like simple api documentation

What do you dislike about the product?
Lots of functionality, some bit confusing

What problems is the product solving and how is that benefiting you?
handling different leads, clients, data , and flow of calls, events, meeting crowns

Giovanni O.
Star Rating: 4

What do you like best about the product?
It can be really simple for those who are starting to implement a CRM View, but it also grows to more complex insights for those who are able to set the correct dashboards and have a knowledge of business intelligence.

What do you dislike about the product?
I don't like the layout of the menus, although the features interfaces are okay, navigating through the CRM may be confusing sometimes. Even as a moderate user, I get lost often enough.

What problems is the product solving and how is that benefiting you?
Pipedrive helps organize your sales pipeline, get better forecast analysis and guide your sales team activity planning. It's an excellent tool for tracking every step throughout any deal.