🍻 Tarun M.
Star Rating: 4

What do you like best about the product?
I have used CCI before along with other similar toos, but the best thing I like about CCI is the quality of ongoing product support. It meets the requirements of business well. The software uses Machine Learning and AI to provide informed decisions around risks. CCI Provides automated workflows for contract approvals, reminders and the capability to send related notifications. It also helps in tracking compliance changes related to business regulation and policies and also provides audit trail regarding changes that have been made, The ability of CCI to integrate with CRM and ERP software is a very helpful feature.

What do you dislike about the product?
I have used other similar tools also but I found CCI difficult to setup initially. Also, Integration capability is good, but it's challenging to integrate with software running at different platforms I felt a big learning curve while making myself aware of all features and workflows of the same, as they are too many features. Also, in my opinion, it is pretty costly to afford and use in the long run for small businesses.

What problems is the product solving and how is that benefiting you?
For me CCI is solving the problem of doing contract management and analysis manually, Earlier it was a pain and time-consuming task. Also it allows users to manage large volumes of contracts and get better insights into the contract's content. Benefits: My precious time, resources, and extra effort are getting saved, it is providing information in an organize and user-friendly format that helps to take quick decisions.

Momen E.
Star Rating: 4

What do you like best about the product?
The best feature I like is how smooth the document generation feature is. The ability for us as to customize the proposals and customize it for our clients is a big deal. The generation of the documents is a very quick process that does not effect the computer's runtime like other products do.

What do you dislike about the product?
Our team uses Conga to review documents and proposals generated by our parent organization. With our SF instance and theirs, sometimes previewing the documents is a hassle and most cases we have to download. I am hoping they are working on a fix for this because it seems to happen randomly not all the time.

What problems is the product solving and how is that benefiting you?
It is saving us time across the entire org in compiling all the necessary information and generating documents and proposals more efficiently. This has led to more tremendous business success.

Kristin L.
Star Rating: 5

What do you like best about the product?
The quality of the data is much better than our previous solution. The flexibility of the platform allows us to adapt our instance to our particular needs. There is ability to self serve within the product but when help is needed the CW team is readily available and eager to help.

What do you dislike about the product?
Not so much a dislike as a product suggestion--would be great if we could assign more than one Contract Owner. So notifications would go to Legal and the business owner.

Recommendations to others considering the product:
Make the switch. It's really easy to use and implementation is quick. Not only can you store only documents but the quality of wrangling is much improved over our prior solution. We realized we could not rely on the data from our prior solution so were spending hours to validate each report that we pulled. CW's quality control makes the extracted data much better and more reliable, saving us time and internal legal resources.

What problems is the product solving and how is that benefiting you?
Ability to see which contracts are active and have certain key terms (assignment, arbitration).

Verified User in Internet
Star Rating: 3.5

What do you like best about the product?
Changes made to fields in SFDC update instantly in Conga, allowing for things like contact details to be edited after documents are approved.

What do you dislike about the product?
The default file name when you download is not always intuitive

What problems is the product solving and how is that benefiting you?
Access to generating quotes. Previously I had to request the deal desk team to make quotes, after I got conga I could do it myself, saving time and closing the loop

Verified User in Financial Services
Star Rating: 3

What do you like best about the product?
The fundamental terms for vendor contracts are very helpful. For our contracts with clients, these aren't as useful for our industry, but I could see this being useful for others.

What do you dislike about the product?
The navigation is a little clunky for my liking. We are still in the process of onboarding, but I am not sure if our additional key terms are going to provide us the insight we were hoping for or not.

What problems is the product solving and how is that benefiting you?
We really would like to know across the portfolio of contracts, certain clauses that are present or not. We have not realized this benefit yet and I'm not sure we will, but we will find out. One benefit we have seen is that there are some expired contracts we have that we were unaware of, however, this is more "interesting" than having any real impact on us, based on how our contracts work.

Robert M.
Star Rating: 4

What do you like best about the product?
The search and filtering interface is easy to use and very powerful.

What do you dislike about the product?
The automated tags are very particular, making them great for structured data, but less good on unstructured data.

Recommendations to others considering the product:
Ensure that you have a good understanding of your own ideal file pathing before you start upload/migration and implementation. The user annotations are very powerful as a tool for filtering data, but used too haphazardly create a significant mess, be careful when approaching their use.

What problems is the product solving and how is that benefiting you?
Our business had contracts stored by regional legal teams on a variety of platforms with a range of systems. Contract Wrangler helped us centralize those contracts, but even more importantly, gave us a global picture of our document landscape. The system has also cut down the amount of time spent combing through documents to find every contract with a particular clause included or excluded; the filtering and annotation features allow us to narrow our search parameters significantly.

Tanner K.
Star Rating: 4.5

What do you like best about the product?
The level of service provided by the product and customer success teams is unparalleled. The product itself is so intuitive and easy to use and has been a huge value add to our operations, cutting the time to access, understand and extract specific contract details by more than 50%.

What do you dislike about the product?
We haven't experienced many issues with the product so far. Because our use case and volumes are quite small, we find that we aren't using the product to its fullest and taking advantage of all of its capabilities. It's definitely suited for use cases where you're dealing with high volumes of similar contracts.

What problems is the product solving and how is that benefiting you?
Our time to locate and read through contracts when questions arise has decreased significantly with Contract Wrangler. It's been very beneficial in routine audits of processes and contracts.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Contract Wrangler is a efficient contract management tool with very user-friendly interface. The tool has helped to save a lot of manual wok and it is easy to search for the agreements from the repository. It has helped in understanding every aspect of a contract’s lifecycle to extract meaningful data insights. Some of the key benefits are as follows: *Unlimited licenses *Helps keep a track on renewal of contracts *Improves functional efficiency by reducing manual efforts *Increases visibility of Suppliers/Vendors/Customers/Distributors. *Good interactive dashboards help in giving management visibility into the contracts.

What do you dislike about the product?
It doesn’t allow the admin to restrict rights granted to new users. (view rights/edit rights etc). users. We suggest this option to select rights be granted to Admin.

What problems is the product solving and how is that benefiting you?
We are trying to reduce manual efforts going into managing contracts. Secondly, By introducing automation in contact management, we are avoiding manual errors from creeping into the system.. Further, we can now handle a larger volume of contracts. We won't ever miss a renewal date

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
As an inhouse attorney, I help negotiate contracts but I am not in charge of carrying them out. With Contract Wrangler, the system automatically find the key business commitments and then I can assign those to business owners in the company and set alerts and workflows tied to achieving those. Contract Wrangler was the only system we found where the company expressly committed to having its own attorneys reviewing all the machine learning results. This rigorous QC was very important to us because reading contracts is a far more complex task for AI than reading other documents (e.g., receipts). Contract Wrangler was the only company applying AI to contracts that actually understood that what is most important to us is The Correct Answer -- not just a recommendation that then takes many more attorney hours to QC on our side. That means with Contract Wrangler I got a complete solution and didn't have to spend additional monies on extra attorneys to verify the AI results

What do you dislike about the product?
Well, we have had feature suggestions that did not initially exist but the company was quite responsive and added them. Thus, at one point in time I could have said that they don't yet have the type of SSO we want and don't have a Clause Library --however they have since added those. Another issue where they were initially short, but got up to full-speed on later was very granular levels of permissions for sharing documents, which they now do better than a lot of other systems we use (e.g. Office 365).

What problems is the product solving and how is that benefiting you?
For me, one key problem was getting organized for financings and being able to accurately respond to representations and warranties about the entire range of agreements we have. I also find the system to save me tons of time when I need to respond to an executive query about the status of a particular relationship. One feature I like a lot is the ability to find out which agreements are missing a signature - which helps me identify the final signed agreement so I don't waste time studying the wrong document. I know the CFO finds the system useful for catching unwanted vendor renewals and verifying service level commitments that get us refunds. The system has saved us a lot of money and headache from accidentally remaining locked in to services we no longer need.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The partnership with and support from Contract Wrangler is unparalleled; they have taken our important business initiatives and helped make them a reality by truly listening to our feedback and building features that exceed our expectations.

What do you dislike about the product?
We are looking forward to more customizable reporting capabilities, implementation of user profiles and permissions, and a deeper integration with Salesforce.

Recommendations to others considering the product:
We highly recommend working with Contract Wrangler. The ROI is evident on Day 1, and the way the product team listens and incorporates user feedback enables them to quickly roll out feature enhancements that make their software even better. Most times when we bring up a concern or suggestion for improvement, the product team already has it in an active sprint and is close to pushing it out to production,

What problems is the product solving and how is that benefiting you?
Contract Wrangler's OCR feature and ability to filter contracts based on key terms and customized user annotations make it quick and easy to assess what is in our contracts. We've gone from slow and inaccurate searches in Google Drive, to having powerful and accurate search capability across hundreds of contracts. This is definitely a solution that can grow with us.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
Individual and custom approach, amazing cooperative team, fast improvements, powerful functionalities, document ownership concept, clause library and much more!

What do you dislike about the product?
There is still some room for UI and UX improvement.

What problems is the product solving and how is that benefiting you?
Inconsistencies in complex contracts wrangling. CW team is very hands-on, and they are willing and effective in resolving most of the issues which arise. Also, our feedback is continuously taken into account by CW team and they improve the solution very fast.

Verified User in Financial Services
Star Rating: 3

What do you like best about the product?
CW listens to its customers and continually tries to improve its product. CW's support team is truly amazing to work with, answering questions and solving issues promptly, and always willing to go through the product with you so that you get the most out of it. CW allows you to assign ownership of each contract. CW's search interface is really good. CW's user annotation capability allows you to track provisions that are particularly relevant to your business.

What do you dislike about the product?
CW doesn't allow you to edit tags. CW has some trouble wrangling new Order Forms to already wrangled MSAs.

What problems is the product solving and how is that benefiting you?
CW is a great place to store executed agreements and ensure that deadlines and other contract management requirements are met.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
Contract Wrangler's sophisticated repository with clause and term tracking capabilities has made contract management significantly easier. Being able to understand the health of our contracts in a digestible manner is a big win. Seeing our various agreement types in a simple dashboard view is incredibly helpful. The CW team is very responsive to the needs of their customers and willing to add features to their roadmap in order to accommodate.

What do you dislike about the product?
Certain desirable features are currently unavailable, but they're on the product roadmap. In our experience thus far, the Contract Wrangler team always delivers and sometimes ahead of schedule.

What problems is the product solving and how is that benefiting you?
Staying on top of termination and renewal dates. Better contract management and organization system. A great support team where they put all hands on deck to ensure their product is meeting your needs and learning new ways to better serve future needs.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
We've been a Contract Wrangler customer for a few years now and it's been incredibly helpful to upload all of our contracts and have all the terms we wanted extracted from each contract. It has saved us on several occasions because Contract Wrangler alerted us of upcoming renewal or termination dates, enabling us to act on the contracts before it was too late. Moreover, we consistently receive excellent customer service. We truly feel that they treat us like a partner and that our requests are quickly addressed. I can not recommend their product and their service enough.

What do you dislike about the product?
Nothing substantive to dislike. The fonts/graphics can be better, but it doesn't detract from the functionality.

Recommendations to others considering the product:
If you're looking to quickly organize your contracts and keep up with key terms, look no further.

What problems is the product solving and how is that benefiting you?
Contract management, tracking of key contractual terms and in particular, auto renewals and terminations.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
The software is very easy to implement, deploy, and use. The OCR is very accurate and enabled search through all documents uploaded easily. The implementation timeline was also very short considering the amount of agreements I uploaded.

What do you dislike about the product?
At the time I used it, the lack of integrations with DocuSign, SFDC, and other similar products. I understand that's been fixed. I would have liked better de-duplication and the ability to delete agreements in the database once entered.

What problems is the product solving and how is that benefiting you?
I needed a contract repository and a way to track important terms (such as termination date, renewal dates, etc.) and a way to search all my contracts for specific language. I also wanted something that's low cost and easy to use so that it can be utilized across the company and not just for legal.

Verified User in Pharmaceuticals
Star Rating: 5

What do you like best about the product?
Admittedly, we have not used all the features yet but so far, the best are the email notifications alerting us to upcoming deadlines for contract renewals and expirations. It makes following up with the contract owners very easy. Also, the developers have been great about incorporating all our feedback and letting us know when new features are released.

What do you dislike about the product?
Nothing yet. What we've used has served us well so far.

What problems is the product solving and how is that benefiting you?
No current problems. Benefits realized have been cost savings when we are able to catch contracts before they auto renew.

William R.
Star Rating: 4.5

What do you like best about the product?
The sales & training teams at CW have been fantastic from the get go, and technically, the dashboard and ease of use for off our teams is especially great

What do you dislike about the product?
There is really nothing we dislike about CW, but for would like freedom to use many more key words.

What problems is the product solving and how is that benefiting you?
We have been able to get on top of all of our renewal dates for Contracts and have also been able to get a badly needed organization in folders of important finance and corporate governance documents

Verified User in Legal Services
Star Rating: 5

What do you like best about the product?
Seamless interface. easy to use and a great tool for document review

What do you dislike about the product?
It seemed that any issue I had and wherever I saw room for improvement, they were already working on a fix or had an upgrade coming down the pipe

What problems is the product solving and how is that benefiting you?
We have some big projects to quantify more and more of our contract data, and Contract Wrangler has been a huge asset

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
- Clear customizable dashboard - Easy to use - CW's onboarding and support team is AMAZING to work with - Continuous system improvements

What do you dislike about the product?
- You need to contact Support in order to truly delete files and annotations from the system.

What problems is the product solving and how is that benefiting you?
- We have greatly improved our contract management organization and process.

Verified User in Legal Services
Star Rating: 4.5

What do you like best about the product?
I like the search functionality and organization.

What do you dislike about the product?
You cannot scroll without clicking next page button.

Recommendations to others considering the product:
Please delete buttons for document scrolling.

What problems is the product solving and how is that benefiting you?
We use it for search and document organization.