Chris C.
Star Rating: 4.5

What do you like best about the product?
The platform is fantastic for generating customer testimonials that can be incorporated into marketing collateral and sales presentations. The ability to display a wall of praise or link to individual responses with IDs and URLs goes a ;ong way to showcasing authority. We often screenshot responses and use them in customer-facing presentations.

What do you dislike about the product?
Response rates are never quite what you hope. You can invest lots of time and energy into creating a survey that should yield good results and unique insights, but sometimes barely anyone responds. Maybe people are suffering from survey fatigue. This isn't necessarily a criticism of the platform - it's just a wider engagement issue - but the responses you do get are incredibly valuable.

What problems is the product solving and how is that benefiting you?
We've utilized results to benchmark industry averages, presenting peer-led insights to our customers. By capturing unique data and comments, we can quite literally validate our tech and showcase our value.

Burton J.
Star Rating: 5

What do you like best about the product?
Being able to whitelabel customer stories and point to outcome-driven, proof-based data points for a softer touch in the buyer journey. It's a great survey tool and can be strategic for testing hypotheses with your customer/prospect base.

What do you dislike about the product?
If the administrator/owner of the content is not aligned with the marketing and sales teams, the library can get convoluted quickly. It's important to stay organized, or the content becomes less usable.

What problems is the product solving and how is that benefiting you?
Testing hypotheses re: the product and the outcomes it achieves, accounting for by persona/vertical segmentation and applying to proof points in customer evidence by sales/business development teams. Providing feedback to product teams

Verified User in Computer Networking
Star Rating: 4.5

What do you like best about the product?
Our CS team members have been hugely helpful in all of the surveys we've created for our customers. They help with crafting questions that will get us to responses we need to hear from our customers, and they also make things happen quickly.

What do you dislike about the product?
The manual process (at least on our side) of uploading our customer lists. TechValidate requires that your lists have a first and last name, and we don't require that for users of our software to sign up, so there's a bit of a time-consuming process to get the list finalized for our survey sends.

What problems is the product solving and how is that benefiting you?
We are able to publish a ton of great quotes and content from our customers onto our website and in our collateral, which supports our marketing and sales efforts. It also helps us identify and call attention to any users within our customer accounts who may need additional support -- this ensures customer satisfaction.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
I love the ease of creating tech facts to share on social and on our website. Gives prospects confidence that we can deliver their expectations, because satisfied clients have confirmed their positive experiences.

What do you dislike about the product?
Can’t think of anything! We have not had any negative experiences.

What problems is the product solving and how is that benefiting you?
TechValidate helps us provide third party verified reviews to our customers and prospects. It’s not just our word...it’s more objective and therefore more influential.

Verified User in Internet
Star Rating: 5

What do you like best about the product?
Techvalidate is an easy-to-use tool for gathering, analyzing, and publishing customer data. This is all terrific, but my favorite part is the team that help me refine my surveys to make sure I'm maximizing effectiveness.

What do you dislike about the product?
The biggest challenge with Techvalidate is the brevity of the recommended survey sizes. I get it, they are right, it is just hard to decide which data I want in each survey.

Recommendations to others considering the product:
Give it a try and listen to your TechValidate contact on how to refine your questions. Really understand your objective and this can be a very powerful tool.

What problems is the product solving and how is that benefiting you?
We use Techvalidate to better understand user needs, user experiences with our products, and to build case studies to help prospects understand how we can help them from a customer's point of view.

Bridget B.
Star Rating: 4.5

What do you like best about the product?
Easy to use, powerful data, fast results. The NPS score is helpful especially when we survey by product line. Our Client Success Managers have been extremely helpful. They make sure that you are optimizing your efforts with this tool. They are really responsive and proactively keep everyone on track.

What do you dislike about the product?
The Sales process! There was no pricing model; I had to keep asking for clarification so it was a struggle to finalize the deal. In the end, pricing is still very high for this tool.

Recommendations to others considering the product:
Demand clarity with the Sales Person on the pricing before signing. After you are a customer, your Client Success Manager will take extremely good care of you.

What problems is the product solving and how is that benefiting you?
VOC marketing is powerful material for us. We can generate content in a lot less time than manually creating charts and layouts. We also enjoy using the customer volunteer references for the various activities, such as media quotes, presenting and writing white papers.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
TechValidate makes extracting and legitimizing gems from customer feedback surveys a breeze.

What do you dislike about the product?
Some customers complain that the survey request emails look like spam. Hasn't been a widespread issue.

What problems is the product solving and how is that benefiting you?
We can easily reference relevant, segmented customer feedback in our marketing & sales efforts

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
The platform helps us quickly develop customer content that would normally take time we don't have. The design is very intuitive and extremely user-friendly. Our CSM is smart, friendly, and responsive.

What do you dislike about the product?
The sales staff was overbearing and only concerned about closing the deal, not solving our problems. When we were ready to purchase, they told us it would cost $10K more than they quoted us at the beginning of the process. They eventually honored the original price, and once we got past the sales team, the service was very good.

What problems is the product solving and how is that benefiting you?
We're able to create compelling customer content in much less time than we'd need to otherwise. We have case studies and supporting facts that help our sales process.

Dawn Christine J.
Star Rating: 4.5

What do you like best about the product?
Easiest customer testimonial collection!

What do you dislike about the product?
Would love to ask more than 10 questions

What problems is the product solving and how is that benefiting you?
TechValidate makes it easy to reach a lot of customers at once and receive feedback. A lot more people will respond to a survey where they don't have to interact with anyone than to a phone call asking for a testimonial. We can quickly aggregate data and find exactly what we need based on product, industry, or other specifics.

Sandy T.
Star Rating: 4.5

What do you like best about the product?
With TechValidate we were able to quickly generate and publish great content from customer survey responses with minimal effort beyond creating the survey itself. The team was super helpful in providing feedback and best practices suggestions on our survey questions and response options so we could get the most value out of them.

What do you dislike about the product?
The subscription is expensive if you don't run many surveys. And you cannot simply host your published survey data without purchasing some number of surveys during the subscription period.

What problems is the product solving and how is that benefiting you?
We were able to quickly and easily produce and publish great content (testimonials, metrics, case studies) from customer survey responses .

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
The software is easy to use (similar to Survey Monkey) and allows users to verify customer feedback and results with just a couple of clicks. TechValidate makes it easy to survey customers (while giving them an incentive to complete the survey) and provides great marketing assets to use publicly.

What do you dislike about the product?
Limitations on surveys that need to be translated into different languages.

What problems is the product solving and how is that benefiting you?
TechValidate allows for users to quickly publish customer success stories, feedback, and metrics. We've been able to build a large content library of techfacts that have been very helpful to use for marketing and sales.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
I loved how easy it was to use and how helpful it was to use on a sales call. Provided specifics you could use to combat objections.

What do you dislike about the product?
There really isn't anything I can think of that I don't like.

Recommendations to others considering the product:
If you are looking to arm your sales department with specific information to combat objections, sign on with TechValidate.

What problems is the product solving and how is that benefiting you?
Salespeople come across objections all the time. With TechValidate, you get specific feedback that allows you to combat those objections.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I like the flexibility of the tool to view the data through different lenses.

What do you dislike about the product?
So far, so good. I'm a happy customer.

What problems is the product solving and how is that benefiting you?
I'm tapping into the voice of the silent majority of our clients.

Eileen Q.
Star Rating: 4

What do you like best about the product?
Easy to poll customer, great response rate, the TechFacts are a helpful and useful statistics

What do you dislike about the product?
Limited number of questions, unable to tweak questions if you are resurveying (even minor tweaks)

Recommendations to others considering the product:
Plan your baseline survey carefully to ensure it remains relevant over time

What problems is the product solving and how is that benefiting you?
Third party and unbiased reviews of product. We have compiled a large library of case studies that are used by our field

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I really like the ease of use and the high level of customization you can create within the product. I've used it as a tool to independently validate a happy customer's experience for quotes and case studies and found it intuitive to use and better than other tools in the market.

What do you dislike about the product?
I dislike that my account was setup automatically for large surveys, so even if I was only sending to one contact, the workflow called for multiple days of review. I contacted TechValidate though and our representative fast-tracked my survey for me since I was only sending to one customer to create a specific case study and not a mass mail.

What problems is the product solving and how is that benefiting you?
Easy way to gain 3rd party validation for quotes and case studies from your customers. I've gained this information manually in the past and many times it was very time consuming and frustrating. TechValidate cut the time to get approved quotes and case studies in half.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
- Rapid customer content creation (We created 50+ content items after just 1 project.) - Able to recruit new reference customers very quickly (We added 40 after our 1st project.)

What do you dislike about the product?
Survey emails to customers are classified as SPAM or Junk depending on the email client they use.

What problems is the product solving and how is that benefiting you?
- Content creation - Customer Testimonials - Reference customer recruiting