Founded in 2009, Joomag is the all-in-one digital publishing platform to create, distribute, engage and measure interactive digital publications. Headquartered in San Jose, CA, the company delivers a unique, solution-based approach with its powerful flagship Craterâ„¢ Editor. Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online content from […]
G2 Rating:
(63 reviews) |
|
Reviews
Sara S.
Star Rating: 5
What do you like best about the product?
Years ago, I founded a digital magazine and my team used Joomag to design and distribute everything that we made. It was fun, but our funding only lasted 1 year. I recently contacted them & asked them to retrieve some of my creative content that I had lost over the years. In response to my email, the customer service people were very nice and they went out of their way to be helpful. They sent me the downloads I needed for my professional portfolio quite promptly. Even though I had not been a customer for years! It was a nice gesture. So I want to repay my debt to them and say that they were very helpful and HUMAN.
What do you dislike about the product?
Overall I was satisfied, I can't recall any issues.
What problems is the product solving and how is that benefiting you?
digital magazine design and publishing
Brandon M.
Star Rating: 4.5
What do you like best about the product?
I like the ability to quickly upload our physical prints into digital. The onboarding process has been helpful, and Joomag is always there to help with any questions or concerns.
What do you dislike about the product?
I think the name of the brand should be considered to be changed. Some loading times on embedded publications or forms within publications can slow down load times. I've refreshed the tab when this happens, and it gets fixed. Also, I wouldn't say I liked how the app portion of the services was advertised on the website as part of the package, but it is an additional cost. For such a significant investment in the platform, it feels like specific clients should be given an app access to support their growth efforts. If this app truly gives a better experience, why would Joomag not want to work with its top customers to provide the best opportunity for success?
What problems is the product solving and how is that benefiting you?
Cost of print and postage, ability to track top performing content, develop non-member subscription model, give membership new on-the-go access with mobile optimized experiences.
Verified User in Higher Education
Star Rating: 4.5
What do you like best about the product?
Joomag's PDF viewer is a great addition to our site and the ease of uploading our PDF publications is great. Our Communications team uses their digital marketing tool to disseminate information to staff and other patrons and so far they like it. I believe the ease of use of the digital tool is a plus along with the analytics that comes with it. Overall, it is a great product that suits our needs at the moment. Their pricing is very flexible and they worked with us for a price we could agree on. Their support is amazing and always engaged when we have questions.
What do you dislike about the product?
As mentioned earlier, being an educational institution, accessibility is very important for us. Joomag knows this and I believe they are working on making their PDF viewer more accessible, i.e. being able to use a keyboard alone to navigate a PDF and it's contents. In the future if we find an affordable alternative that is 508 and WCAG compliant, we may have to check our options.
What problems is the product solving and how is that benefiting you?
Their digital marketing tool is a great feature, as well as their PDF viewer among other things. We are now easily able to reach our audience when sharing information - via email. We are also able to display our publications in their PDF viewer which makes it easier to view/read our publications. Overall, joomag is a great tool to have.
Jenni S.
Star Rating: 4
What do you like best about the product?
We love the ease of use; our team members were able to produce to high quality publications with little training.
What do you dislike about the product?
Would love to see more custom program options, as our team does not utilize the platform's CRM because we have our own.
What problems is the product solving and how is that benefiting you?
The team has provided options for many of my requests and is always responsive and helpful when needed.
Paul R.
Star Rating: 5
What do you like best about the product?
Customer service is incredible. They respond almost instantly and willing to help out readers if there is an issue.
What do you dislike about the product?
At first I would have said the new mobile additon, HOWEVER since using it I have to say it's incredible.
What problems is the product solving and how is that benefiting you?
Any problem but mostly it has to do with readers not realising they need to set a password in order to continue subscribing.