Stephanie S.
Star Rating: 5

What do you like best about the product?
When I'm editing the front page of our site, I use Chartbeat to see which articles are grabbing people's attention. It's helpful to keep people engaged, reading, clicking around. I love the daily reports that tell me which of my stories got the most views so I can see if people are actually reading my work and if not, I can try to improve on that.

What do you dislike about the product?
Before a training session there were a few features I didn't know how to use but now I do.

What problems is the product solving and how is that benefiting you?
Keeping people looking at our website is extremely important to make money, simple as that. And Chartbeat helps immensely.

Molly P.
Star Rating: 3

What do you like best about the product?
The platform has nice visuals and it's a neat and clean interface.

What do you dislike about the product?
Sometimes articles were duplicated in metrics when URLs were redirected. Also sometimes attributed articles to the wrong author.

What problems is the product solving and how is that benefiting you?
Chartbeat helped ha monitor clicks per article as well as time spent on each page and percent scroll completion.

Michelle B.
Star Rating: 4.5

What do you like best about the product?
I love using Chartbeat to keep an eye on how stories are performing in real-time, but I also love the historical data it provides. It helps me plan future content.

What do you dislike about the product?
I haven't found anything I don't like about Chartbeat.

What problems is the product solving and how is that benefiting you?
I allows me to compare how our team members' content is performing, which influences our overall coverage strategy and fill any holes that we might be missing.

Angelo M.
Star Rating: 5

What do you like best about the product?
Effective, immediate, accurate. Great tool di track usage and real time data

What do you dislike about the product?
I couldn't think of something I don't like

What problems is the product solving and how is that benefiting you?
Helping me with monitoring real time analytics

Verified User in Newspapers
Star Rating: 4

What do you like best about the product?
The real-time and historic data on page views and time spent.

What do you dislike about the product?
Narrow choices for historical data (i.e., one day, one month, three months). Why not allow a search with your own parameters, such as year-to-date or month-to-date or January 1 through September 30?

What problems is the product solving and how is that benefiting you?
Lack of direct knowledge of how many people are reading my stories.

Chelsea P.
Star Rating: 5

What do you like best about the product?
I love everything about using Chartbeat, but will pick the top features! The real-time data and heads up display features help identify content that is doing well so it can be surfaced appropriately and give the information on content that is underperforming so it can be changed or replaced. This helps tremendously with content placement for maximized results. The headline testing is invaluable, especially when a piece of content should be performing better than it is. The trend line helps illustrate how the site is performing over time when compared historically.

What do you dislike about the product?
That we didn't have this service sooner! Sometimes pieces of content show in multiple separate lines rather than being included in one total.

Recommendations to others considering the product:
Highly recommend for organizations wishing to grow their digital footprint.

What problems is the product solving and how is that benefiting you?
I am able to identify the most popular content in real time. Able to identify content that is underperforming. Finding highly engaging headlines.

Matt E.
Star Rating: 4.5

What do you like best about the product?
It is straightforward to see the differences in loyal, returning, and new users, and the interface is very user-friendly for desktop, where I perform most of my work responsibilities.

What do you dislike about the product?
I wish some of the historical data went back further, as it would be helpful to utilize it for more research when determining which stories perform well and which ones do not.

Recommendations to others considering the product:
Play around with it and mix up the main data points you want to measure.

What problems is the product solving and how is that benefiting you?
Chartbeat's spiking feature is a great help to determine which news stories and features that we publish that same day (or ones that are brought back because of the news cycle) perform well. For example, when Megan Rapinoe shouted out her brother during the 2019 Women's World Cup, we had a story about their relationship that had run days prior. Though it was considered "old" (i.e., not published the morning before the game), it spiked, and we knew why.

Verified User in Publishing
Star Rating: 4.5

What do you like best about the product?
It's real time features, allowing you to make decisions quickly and effectively depending on your audience's behaviour.

What do you dislike about the product?
It would be nice to be able to sort concurrents with more options, such as where traffic has come from.

What problems is the product solving and how is that benefiting you?
I think audience data is getting more specific, and it's great that we can see audience split into new, recurring, loyal etc.

Verified User in Writing and Editing
Star Rating: 4

What do you like best about the product?
I can find out how interested readers are in my content in real time.

What do you dislike about the product?
It's a little challenging to navigate at first

What problems is the product solving and how is that benefiting you?
It's helping me find out how readers are engaging with my content and more information on what's working well

Verified User in Online Media
Star Rating: 4.5

What do you like best about the product?
I like it for seeing how long viewers are engaging with specific pieces.

What do you dislike about the product?
Pageviews can vary wildly from Google Analytics, as can current active users.

What problems is the product solving and how is that benefiting you?
Seeing how many visitors are on my website and when.

Verified User in Online Media
Star Rating: 4.5

What do you like best about the product?
The UI is friendly to non-technical (i.e., editors) users.

What do you dislike about the product?
The headline testing feature is available only for the homepage.

What problems is the product solving and how is that benefiting you?
Getting actionable insights and knowing which articles are suitable for repromotion

Verified User in Online Media
Star Rating: 4.5

What do you like best about the product?
Chartbeat allows you to see how our home page stories are performing against all others and serves as an important programming tool. It clearly shows which stories are doing well and which aren't doing so well at any given time. I like that the tool is live and gives a broad overview quickly. You can also run data reports to do real analyses on performance.

What do you dislike about the product?
I find that it's more useful for real-time analysis than historical analysis. I wish it made predictions about what would do well when based on prior data. This kind of "smart" reporting would add an extra layer of insight to our programming decisions.

What problems is the product solving and how is that benefiting you?
Chartbeat helps us see what readers are responding to most in real time. It helps us optimize our pages and learn what content is performing well and what could use a little help. It's an important tool in our decision-making tool kit.

Neriapop N.
Star Rating: 5

What do you like best about the product?
The information is moving in real time and by sections. In history, you can get information by sections a by a period of time. It's great know how you can move information and changes your numbers in SEO, social media and the web by changing some things thanks to the chartbeat tips. Finally, it lets you know what information is moving on social networks and SEo

What do you dislike about the product?
You can get information after the last three months. It would be great can compare information yar over year. Other problems is get specific information, because sometimes is very difficult to find some specific infirmation. It would be great have a better browser for the information. Hopefully in the future you could get the keywords you are looking for with a list

Recommendations to others considering the product:
You must check all days at any moment. If you have a breaking news you know how is working. Check the difference between direct, social ans SEO

What problems is the product solving and how is that benefiting you?
Know who the contents is moving in some period of time in the day. Other big characteristic it's get the information for sections, know how videos are getting clicks, and the most important, know the time you get for each note in themoment and history. Another issue that helps a lot is the tests to know which head in the information helps the click the most, since this allows making decisions, not only at the portal level, but also for social networks and even SEO

Alberto Mario S.
Star Rating: 5

What do you like best about the product?
Es muy bueno que la herramienta cubre ambos frentes de la medición: el tiempo real y el histórico de datos. Quienes la han desarrollado han puesto mucha atención en estos dos puntos. Para editores que trabajan en el desempeño de un sitio a diario, y planifican a futuro, esto es clave.

What do you dislike about the product?
Hay conceptos internos que pueden tomar un tiempo entender para quienes inician en un entorno digital, pero que, vale decir, luego de un poco de práctica y estudio no son nada difíciles.

Recommendations to others considering the product:
Como líder de un equipo de portadistas de una página de noticias uso Chartbeat en mi trabajo diario. Es una gran herramienta. Las múltiples dimensiones en que permite distinguir el desempeño de una historia ayuda a entender cómo recibe el público cada contenido. Sus funciones relacionadas con los datos históricos y consultas avanzadas permiten optimizar las estrategias editoriales para encontrar nuevos enfoques. Chartbeat es un gran socio es la búsqueda de grandes historias, y una herramienta clave para escuchar y atender las necesidades de la audiencia.

What problems is the product solving and how is that benefiting you?
Nos ha ayudado a encontrar cuáles son las historias que nuestras audiencias valoran (y las que no), los momentos del día en que somos fuertes y los momentos en los cuales podemos trabajar más. También es un buen punto de apoyo para encontrar nuevas historias y enfoques

Dave S.
Star Rating: 5

What do you like best about the product?
Chartbeat has a lot of excellent features, but my two favorite aspects are the Chartbeat Heads Up Display and Headline Testing. These two features make my job so much easier, being able to measure impact of headlines (and soon images!) against each other, and being able to measure what people are looking at on your website. As a frontpage editor, it's incredibly important to have this data to support my advice for other editors.

What do you dislike about the product?
I dislike having to login constantly haha, and the Chartbeat mobile app is just okay — not nearly as feature-full as the desktop version. That said, I prefer to do work on my desktop.

Recommendations to others considering the product:
Make sure you have someone from Chartbeat walk you through the features. I thought I was using everything at my disposal until I actually had a Chartbeat representative meet with me for 30 minutes to walk me through some features she thought I'd like and use (thank you, Alisa!). I ended up learning SO much from her and our conversation. Don't be afraid to ask for help!

What problems is the product solving and how is that benefiting you?
Chartbeat is helping me learn what stories people like to read on our website, and what sorts of headlines people prefer. We're learning a lot about headline preferences through headline testing, and the Chartbeat HUD is extremely helpful in understanding the constantly changing attitudes of readers, to help us identify the biggest storylines worth investing in.

Verified User in Public Relations and Communications
Star Rating: 4.5

What do you like best about the product?
I love being able to track different authors and their daily data.

What do you dislike about the product?
The formatting can be a bit confusing. There is a lot of information all at once.

What problems is the product solving and how is that benefiting you?
Headline testing is so neat! We can get better engagement both on the website and socials by seeing which headlines will work best for our audience.

Mike F.
Star Rating: 5

What do you like best about the product?
Chartbeat's strengths lie in its intuitive interface and ease of use. Onboarding new users is quick! Additionally, when needed, customer support is quick to respond and very professional.

What do you dislike about the product?
Globally, more and more publishers are focusing on digital subscriptions which have become a vital revenue source. Having purchase and conversion information better integrated into Chartbeat would be welcoming.

What problems is the product solving and how is that benefiting you?
Chartbeat allows our editorial staff to have the information they need on reader engagement in real-time so they can make data-driven decisions when curating the website. This includes optimizing headlines, articles positions, and ad placements. Since implementing Chartbeat we have seen an increase in CTR and reader engagement. More importantly, information about our readers is more transparent and being better understood across all levels of the organisation.

Stacy L.
Star Rating: 5

What do you like best about the product?
Chartbeat does a very good job of creating a unified view of our content performance real-time. They work well at an enterprise scale. We have many sites and we can provide out-of-the-box dashboards that cover the entire network or an individual site as needed. Headline testing tools are easy to use and provide real value. We have been able to include apps and site in a unified view with a reasonable implementation (sites are easier.) We have had very good client support with the same resource for a long time. We also have very good technical support with speedy turnaround.

What do you dislike about the product?
Some historical reporting isn't as robust as we would like but it's gotten better. Overall, their analytics are only as good as your foundational tagging so bear that in mind.

What problems is the product solving and how is that benefiting you?
Real-time content performance for editors and producers. Provides good visibility into what deserves more promotion, what isn't working.

briana m.
Star Rating: 4

What do you like best about the product?
The visualization is especially awesome, and I like being able to search for my pieces by title. Google Analytics doesn't allow for that.

What do you dislike about the product?
I could use some more historical stats and I'd like to be able to sort by pageviews. Would be super helpful for knowing which articles to cross promote on our social media accounts.

Recommendations to others considering the product:
I don't really have any advice for people except USE IT!!

What problems is the product solving and how is that benefiting you?
It's a brilliant way to assess my traffic and the way it's changing. It also allows me to judge the quality of my pieces based on the amount of time people are spending with an article/on a specific page. The A/B Testing is amazing as well.

Stephanie R.
Star Rating: 4.5

What do you like best about the product?
I have used Chartbeat for about the last decade and really like how many changes in the last several years have refocused data away from absolute numbers and more towards relative numbers. I also think the headline testing tool is easy to use. I also really like the emphasis on engagement in addition to pure reach measurement.

What do you dislike about the product?
Spike alerts have never worked well for me.

Recommendations to others considering the product:
Spend time on the implementation. Using tags in a way that is specific to how you make decisions at your newsroom will help make the product more useful on a daily basis.

What problems is the product solving and how is that benefiting you?
On the most basic level, I use Chartbeat everyday to help check in on whether or not traffic and engagement is higher or lower than normal. That helps me figure out whether we want to adjust a number of levels, like our publishing cadence, our homepage programming and A/B headlines.

Herb S.
Star Rating: 5

What do you like best about the product?
I love seeing a constant flow of my concurrents and being able to see where they come. It helps me identify what is and what is not working. It's also great to see when stories are spiking so we can capitalize on what we have on our page. It's helpful to break down our referrers, too, so we know where our audience comes from. I love historical, too, when trying to asses how things have performed over a long period. I really enjoyed reviewing how well articles did over from a few months back compared to now. It's been great to see how SEO and social traffic evolved over time as well. also love that there is still so much more for me to look through on Chartbeat. Like there is still so much for me to learn and grow from.

What do you dislike about the product?
I dislike that sometimes the concurrents doesn't always reflect what shows up in Google Analytics, so page view numbers can be a little off. It would be great to see how numbers compare to industry averages or high-level, mid-level, smaller. I used to love the original Big Board, too, and wish there'd be more modes that would come with Chartbeat. It'd be great if you could switch between different styles of viewing concurrents to better understand. Historical could also implement more than just 90 days if possible as well. Sometimes spending too much time in the analytics can delay you from actually writing the stories and content, so I have to sometimes hold off from being to obsessed.

Recommendations to others considering the product:
Definitely be ready to learn. There is so much to read and understand and figure out. No shortage of answers!

What problems is the product solving and how is that benefiting you?
We conducted a headline competition about a year ago, which helped us figure out our headline strategy. It's also been great to see our site referrals and what not. The benefits I've found include letting Chartbeat show us what works on our website and what doesn't, as well as instantly when a story is spiking so we can capitalize on it. Recirculation has become a new area that I'm working to improve. So seeing the average recirculation and then whether or not you're maximizing your potential is important. It would be great to see more of an empahsis on that -- maybe showing which pages your readers go to next and where they visit after they see that first page.

Verified User in Online Media
Star Rating: 5

What do you like best about the product?
If you have different angles in your story, Chartbeat helps you to find the one that is most appealing to your audience whilst you can still optimize your article headlines for SEO.

What do you dislike about the product?
You can get lost in data easily because it's so fascinating to have an even closer look at what goes on behind the scenes of your website.

Recommendations to others considering the product:
Headline-testing will change the way you work massively, but for the better. And there's a lof of satisfaction involved when you see results turn better!

What problems is the product solving and how is that benefiting you?
Problems: We're using Chartbeat to achieve more quality clicks with catchy headlines but without going for click-bait. Chartbeat gives you this opportunity. And sometimes headline alternatives that you wouldn't favor turn out to be the most successful. But without Chartbeat and its headline test you might not necessarily come up with alternative headlines.

Nick S.
Star Rating: 4.5

What do you like best about the product?
The real-time headline testing capability which we use multiple times a day to enable us to ensure that we're always optimising the performance of stories on our home page.

What do you dislike about the product?
There are small things I'd like be able to do - for example it would be good to be able to sort by more criteria on the real-time dashboard. At the moment you can sort by concurrents, engaged time and recirculation but I'd really value being able to sort by uniques and page views too.

What problems is the product solving and how is that benefiting you?
We're achieving better quality click through rates with the headline testing tool and use our sub-editors and front page editors use the heads up display to optimise the performance of our indexes and stories.

Lindsay M.
Star Rating: 4

What do you like best about the product?
I like the personalized support that I get from my account rep and I appreciate his willingness to help me find data that solves for business problems that I'm having.

What do you dislike about the product?
I think that Chartbeat could do a better job of referencing engagement analytics - I feel that they are still slow to adapt in this space and still prefer consumption of content for publishers.

What problems is the product solving and how is that benefiting you?
I want to understand what topics of content are resonating with audiences by engagement time. But I don't see these things easily categorized - which means that I've had to build my own excel spreadsheets to track things that I'd prefer is just a more simple report export csv file.

Verified User in Newspapers
Star Rating: 4.5

What do you like best about the product?
The dashboard gives detailed insight for what is happening right now, but lets you easily compare todays activity with last weeks and of the last 30 days.

What do you dislike about the product?
Although the data is helpful to analyse todays pages, no longterm kpi's can be downloaded for storage and data analysis. Also we dont like to run 3th party code on our page, as we cannot control the effect on latency.

What problems is the product solving and how is that benefiting you?
We use Chartbeat to keep the page composition fresh on our news sites. We connect both via the API to determine what articles are having traction. Simultaneously the editors use the dashboard as guidance how to best use the homepage.

Beth A.
Star Rating: 5

What do you like best about the product?
Real time referrer data really helps decision making

What do you dislike about the product?
I think the historical data could be more specific, highlighting different impacts on traffic

Recommendations to others considering the product:
If you work in online media, Chartbeat is essential to audience and decision making

What problems is the product solving and how is that benefiting you?
We are using chartbeat to make decisions in real time about which content to promote and optimise and to learn about audience trends as they’re happening

Jack Q.
Star Rating: 3

What do you like best about the product?
The real-time data and number of active sessions is good for seeing exactly what users are clicking on. It is moldy addictive, in a good way

What do you dislike about the product?
Not being able to go back and get the day's data in real-time (i.e looking back on the last 24 hours) can be frustrating

Recommendations to others considering the product:
It is definitely worth trying, and you will soon find yourself checking it regularly

What problems is the product solving and how is that benefiting you?
Examining what works or doesn't on a daily, or even hourly, basis. Seeing what may need to be tweaked to give a particular article a boost

Mario P.
Star Rating: 4.5

What do you like best about the product?
Chartbeat has become an essential tool to work in our newsrooms during the day with the aim of understanding how our digital audiences behave with our brands in real time

What do you dislike about the product?
Chartbeat has improvement potential to extend measurement functionalities in terms of historical dashboards and data crossing

What problems is the product solving and how is that benefiting you?
Extract qualitative and quantitative insights to measure the performance of our content in terms of traffic volume as quality metrics

Verified User in Online Media
Star Rating: 3.5

What do you like best about the product?
The HUD feature and real time data on web traffic. As a technical product manager though, I mostly like the technical support team. They are quick to reply and help correct things and to assist us with bugs.

What do you dislike about the product?
Having to log in all time. Its a lot of back and forth.

What problems is the product solving and how is that benefiting you?
Web traffic in production and staging. What headlines are more popular.

Verified User in Entertainment
Star Rating: 5

What do you like best about the product?
Its UI, easy to use functionality, actionable insights

What do you dislike about the product?
Currently, the only thing missing is looking topics trending all over the digital publishers - to help get ahead of topics + more robust historical reporting tools

What problems is the product solving and how is that benefiting you?
Acting real-time based on the data provided within Chartbeat which ideally helps the editorial team to quickly add videos, update headlines, or make it SEO friendly for example. We also used its advanced API to create a "trending" module for it to help increase site recirculation/content consumption on the site.

Verified User in Writing and Editing
Star Rating: 5

What do you like best about the product?
I use the tool to assess which stories are performing best on site. It helps determine which topics we will continue to dig into or move on from. I've learned so much about our audience from Chartbeat.

What do you dislike about the product?
Not being able to see all the referrers.

What problems is the product solving and how is that benefiting you?
I'm finding out what topics our audience is interested vs what doesn't stick. It helps control editorial future planning and mapping out bigger stories.

Verified User in Broadcast Media
Star Rating: 4.5

What do you like best about the product?
La usabilidad de la interfaz, es fácil y muy intuitiva

What do you dislike about the product?
No poder elegir más de una sección o autor en los filtros

Recommendations to others considering the product:
La herramienta es muy fácil e intuitiva para el usuario final.

What problems is the product solving and how is that benefiting you?
En las redacciones es muy útil para el uso de portadistas

Verified User in Online Media
Star Rating: 4

What do you like best about the product?
The alerts beta site being able to view metrics in (almost) real time

What do you dislike about the product?
No engagement metrics for video; limited reporting options; does not show home page metrics for video or external content such as our partners at 247Sports.

What problems is the product solving and how is that benefiting you?
Home page overlay helps us maximize traffic on a platform that has been otherwise declining for several years now.

Verified User in Online Media
Star Rating: 5

What do you like best about the product?
I like the HUD, giving real time info in a format that is easy to understand. The panels in the dashboard display are helpful as well. Chartbeat notes a lot of trends about stories before they happen, which is great.

What do you dislike about the product?
Some of the traffic groupings for my company don't appear to be accurate, but I don't know if that is a Chartbeat problem.

What problems is the product solving and how is that benefiting you?
We're solving problems related to having a wide array of content types with Chartbeat. We've been able to note trends that will help us cover the best topics in the future.

Verified User in Sports
Star Rating: 5

What do you like best about the product?
I love the big board cause give me a real-time snapshot of what's happening.

What do you dislike about the product?
Nothing. I think is a great tool, user friendly.

What problems is the product solving and how is that benefiting you?
Give me a great inside info about what's the best content and also the historical data helps me undestanding user behavior.

Bobby T.
Star Rating: 4

What do you like best about the product?
I consult the real-time dashboard throughout the day, every day.

What do you dislike about the product?
I wouldn't mind being able to see all the authors' content on a single dashboard rather than having to toggle back and forth via the pull-down, but it's not so much a dislike as something that would be a nice little upgrade.

What problems is the product solving and how is that benefiting you?
I use the dashboard to see which articles could use an extra push on social and to see which older stories readers are looking at because sometimes I will then use that information to reshare older content and also to plan future content.

Verified User in Online Media
Star Rating: 5

What do you like best about the product?
I love being able to see how the stories I edit, and headlines I write, are clicking in real time. I also love the ability to test different headlines and see which ones click better.

What do you dislike about the product?
Checking it all the time! Sometimes the attention on traffic can be excessive - there are other factors in news judgment than just clicks.

Recommendations to others considering the product:
Download the app on your phone.

What problems is the product solving and how is that benefiting you?
Providing feedback in real time on how our stories are being received by our audience. That's obviously very valuable in the news business.

Verified User in Online Media
Star Rating: 4

What do you like best about the product?
Accurate realltime data which CB provides

What do you dislike about the product?
Starting from technical reasons - not really working with Safari - first page often reloads which annoys from time to time. Also competitors (gAnalytics) integrated new features and Chartbeat stays the same like it was year or 2 ago

What problems is the product solving and how is that benefiting you?
Daily website usage

Verified User in Broadcast Media
Star Rating: 5

What do you like best about the product?
The Headline testing feature helps us track what headlines are more clickable

What do you dislike about the product?
Do not have anything specific that I dislike

Recommendations to others considering the product:
Chartbeat assists in optimizing our homepage as well as giving us a tool (headline testing) to help obtain more story clicks!

What problems is the product solving and how is that benefiting you?
We are creating better headlines and have made adjustments to story placement due to the real-time dashboard.

Jeff W.
Star Rating: 5

What do you like best about the product?
So much information, yet still so digestible. All the info you need you can see at a glance and it's an amazing tool. The big board is great for those who just want to walk by and see what's going on. While at the same time, the more detailed view lets those who need to know what exactly is going on on the site and where the traffic is coming from. I love just keeping the analytics pulled up next to me all day at work. It lets me see exactly what's happening so I know what's doing well and what's doing bad.

What do you dislike about the product?
I do wish you could customize some of the definitions of things to better curtail to your goals. Other than that, I don't really have any other complaints on the Chartbeat front. They provide a quality product.

Recommendations to others considering the product:
If you want real-time analytics, look no further.

What problems is the product solving and how is that benefiting you?
We're able to see in realtime when our traffic is super low and avoid posting content at those times, realizing there isn't an audience for that. It's been super helpful to see video views. This allows us to make sure popular stories are posted on the site with videos so that there is something for people to watch. When we see stories trending, we think about other ways we may be able to work off that story in real time, rather than waiting until the next day.

Tanya W.
Star Rating: 5

What do you like best about the product?
Chartbeat's data is very helpful in the heat of the moment. The instant feedback on pageviews and headline testing is extremely valuable. Referrers information helps us know where our audience is coming from.

What do you dislike about the product?
The heads up display bar is never in a good spot on my screen. I can't find a place that works well for me.I wish it was easier to search older stories to see their Chartbeat analytics.

What problems is the product solving and how is that benefiting you?
We're finding where our audience is coming from and how they're responding to our content. We're able to test changes on our audience to improve the user experience.

Verified User in Publishing
Star Rating: 4

What do you like best about the product?
I like the live feel of Chartbeat and all of the options that come with the dashboard. I also like seeing the engagement time on articles so we know which editorial choices (and article length) leads to retention.

What do you dislike about the product?
I dislike how easy it is to be logged out of the site! I also wish it could be more user friendly in terms of navigation -- it is not very intuitive.

Recommendations to others considering the product:
Chartbeat is great for content analysis and informing future strategy for your media brand.

What problems is the product solving and how is that benefiting you?
In my role I use chartbeat to assess which of our articles and other creative properties could bring in more readers/subscribers based on performance.

Verified User in Media Production
Star Rating: 4.5

What do you like best about the product?
Real time feedback helps us to make accurate and strategic editorial decisions.

What do you dislike about the product?
I am very please to use Chatbeat on a daily basis and have no dislikes.

Recommendations to others considering the product:
Keep track on push alerts

What problems is the product solving and how is that benefiting you?
In a short staff team like ours, Chartbeat helps us decide what stories we have published are suitable to share on social media, and helps us to inform our TV team which content is working best for us.

Verified User in Online Media
Star Rating: 4

What do you like best about the product?
Real-time data, ability to dive into different audience segments, ability to compare against historical data, useful (and ACTIONABLE) information about referring sites.

What do you dislike about the product?
Can be a bit of a time suck.. Easy to focus on volume instead of more important metrics.

What problems is the product solving and how is that benefiting you?
Trying to grow traffic, increase engagement.

Verified User in Online Media
Star Rating: 4

What do you like best about the product?
Heads up display is great to quickly see what’s working on the homepage

What do you dislike about the product?
Headline tests aren’t separate from mobile web and desktop audience

What problems is the product solving and how is that benefiting you?
What counterprogramming audiences are seeking.

Verified User in Publishing
Star Rating: 4.5

What do you like best about the product?
Chartbeat tries to dispense with traditional often misleading metrics like pageviews, instead measuring how engaged users are with content.

What do you dislike about the product?
Although they've made strides here, the tool is still heavily weighted towards real-time insights, which works great for big media organizations, but not as helpful for smaller brands with less users.

Recommendations to others considering the product:
This is a really great tool for editorial teams - and much less expensive than enterprise web analytics solutions. My suggestion is - if you take the plunge - that you commit to the data Chartbeat provides for editorial insight, rather than trying to use Chartbeat alongside another traditional web analytics tool.

What problems is the product solving and how is that benefiting you?
We're trying to provide our editorial teams with insight into what content is resonating with their audience. We immediately realized what Chartbeat flags as our most popular content is vastly different - and more insightful - than the content our traditional web analytics tools shows us is most popular.

Verified User in Sports
Star Rating: 4.5

What do you like best about the product?
This is the first real good software tool out there that lets you see what your real-time analytics look like on your website, and what content is trending hot or cold (via heat map).

What do you dislike about the product?
Not having the ability to go back and look at historical data further back than 30 days

What problems is the product solving and how is that benefiting you?
We now have the ability to look at real-time data that refreshes every 5 seconds and can move around content on our homepage based off of what's getting click-on the most or not at all.

Antonio R.
Star Rating: 3.5

What do you like best about the product?
It provides a very basic and focused dashboard with real time information about what visitors are doing on your site, which is basic in a massive site like a media outlet.

What do you dislike about the product?
Historic reports don't have enough KPIs for reports and advanced analysis.

What problems is the product solving and how is that benefiting you?
We can make better decisions in real time in order to share our articles on social media and to configure our home page with the most relevant news.

Verified User in Publishing
Star Rating: 4

What do you like best about the product?
Clean UI makes it easy to see where all our traffic is coming from. Highly beneficial for videos and articles that go viral.

What do you dislike about the product?
More historical data options could be beneficial. Would like more depth on tracking, and the ability to download exportable reports (my account does not let me do this).

What problems is the product solving and how is that benefiting you?
Able to easily identify if a video or article is going viral on social media.

michael p.
Star Rating: 5

What do you like best about the product?
The software made it easy to track page views, see where traffic is coming from, and keep track of trends

What do you dislike about the product?
The system was pretty accurate, although at times it would freeze or not update

What problems is the product solving and how is that benefiting you?
Keeping track of the readers and subscribers locations

Erin O.
Star Rating: 5

What do you like best about the product?
A great solution for a news/media site that needs a constant stream of real-time data. Provides platform specific tracking and also include geographical targets. We can tell how our stories are doing at any time of the day.

What do you dislike about the product?
Not a great for tracking campaigns and doesn't provide much historical data. Would like the option to export CSVs or excel files.

Recommendations to others considering the product:
Take advantage of the CB report builder. You can identify the articles that have performed the strongest by referre type, device and by category.

What problems is the product solving and how is that benefiting you?
We are tracking our news stories in real time. We have realized that certain categories generate a higher active engaged time per story. It is enormously helpful in decided what time of content to post at what time.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Almost instantaneous installation on our enterprise size news server grid. Our staff loved the up to the moment traffic feedback. We loved seeing how our traffic grew and moved through out our content each day with the intuitive dash board. For our News group Chartbeat really filled a gap in reporting.

What do you dislike about the product?
We had hoped at the time to use data from Chartbeat like an API to drive displays of popular content on the site but they didn't have an accessible API at the time. This also didn't seem to be a priority or on their future road map.

Recommendations to others considering the product:
If you even have a simple interest try the free intro level and see all the have to offer.

What problems is the product solving and how is that benefiting you?
Once we grew so large that GA would only show us traffic stats on the following day we needed a tool that helped us make traffic and content decision based on our current traffic. Chartbeat was a perfect fit.

Anja M.
Star Rating: 3

What do you like best about the product?
It's easy to implement the code, and set up a simple dashboard to show your website traffic in real time. Very useful for content creators and website owners to spot the traffic behaviour and track campaigns in real time. Email notifications about a website downtime come handy too to react right away.

What do you dislike about the product?
Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

What problems is the product solving and how is that benefiting you?
Online traffic reporting, reporting by location, content and campaign tracking.

Emma C.
Star Rating: 4

What do you like best about the product?
I love that I can see which pages users are currently viewing. It's like I'm a cyber-stalker for my own website. I don't know if there's another company like Chartbeat. If there is, I haven't heard of it. Where traffic is coming from as well as engaged time are both hugely-important to us, so it's great that those are both Chartbeat options. Plus, the UI is extremely easy to use. It's like one page. Can't get much clearer.

What do you dislike about the product?
Social stats on the right side of the page are fine, but we don't really care about any of that since we do all of our social scheduling and monitoring through another tool. I do think that Chartbeat could do a little more for us. It's a super-simple interface (I'm not complaining--I'd rather it be simple than clunky and confusing), but it's just that--a really simple tool. Nothing mind-blowing or earth-shattering.

Recommendations to others considering the product:
It's really simple. If you don't have a hugely-trafficked site, you probably don't have any use for it. You can probably reach your goals through Omniture or another tracking tool that doesn't give you real-time data.

What problems is the product solving and how is that benefiting you?
When we see that pages are spiking, we immediately promote on social to give them another boost. We've also tried to use the insights we're getting from Chartbeat to guide our daily editorial workflow, but since things are constantly changing, we don't rely too much on such a fluctuating tool.

Andrew D.
Star Rating: 4.5

What do you like best about the product?
The live look at traffic across all our sites. You can have more than one site and the count is much more accurate than Google Analytics.

What do you dislike about the product?
The pricing model regarding the number of people chartbeat will track. You only can live track up to an amount thats based on your account type. If you hit that amount then you either need to upgrade your account or shift units to another domain but I wish it would all a "burstable" option because then we don't have the metrics for that time period

Recommendations to others considering the product:
If you're hesitant, just give it shot for awhile. Its totally worth it. Especially when you have a sudden spike in traffic and you just see that needle go all the way to the right. :)

What problems is the product solving and how is that benefiting you?
The struggle to know how many people are on your site and having that information in real time is something that can't be undervalued. It lets you know what resources you need.

Verified User in Financial Services
Star Rating: 2

What do you like best about the product?
Chartbeat provides us real-time alerts when there are shifts in traffic trends across the site. Having these alerts delivered via email to the broader team is useful because it makes sure there's attention on a developing trend that could be positive or negative

What do you dislike about the product?
What Chartbeat offers we also receive from a variety of other partners & platforms, so there's significant overlap at times

What problems is the product solving and how is that benefiting you?
It's been most useful for pinpointing traffic fluctuations in real time, especially on key sales days.

Verified User in Public Relations and Communications
Star Rating: 3

What do you like best about the product?
The drill-down of the web traffic is really what makes this product for me. I love looking at where the traffic was coming from and how it ebbed and flowed in real time. It was great for when you had a trending piece or content that was performing particularly well to see who was reading it and where they were coming from. It's also great for finding out how people got to your site.

What do you dislike about the product?
There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

Recommendations to others considering the product:
Chartbeat and its employees are great at helping you further understand the platform. When I was getting started, they had multiple webinars to get you up and running and teaching you quick and dirty tips and tricks.

What problems is the product solving and how is that benefiting you?
Looking for website analytics and data to better inform publishing strategies.

Verified User in Media Production
Star Rating: 5

What do you like best about the product?
The fact that it is completely customizable and evolves and transforms to fit our needs

What do you dislike about the product?
Honestly, nothing -- perhaps because this is a new tool, I haven't fully figured out the negatives, but there are none so far!

What problems is the product solving and how is that benefiting you?
Industry: Journalism: Deciphering what to cover, how to cover, how to reach out to our audience. We have developed a true two-way communicative street in reaching our viewers, readers, listeners.

Russell F.
Star Rating: 4.5

What do you like best about the product?
It has a lot of data, gives me insights into what my community is doing, responding to and when and where they engage.

What do you dislike about the product?
Performance on the website and some of the technical integration (not done by me though, to be fair)

Recommendations to others considering the product:
Check out CrazyEgg too!

What problems is the product solving and how is that benefiting you?
Knowing when our readers are active, being able to time releases of posts, when the majority of our readers are online. Maximizing engagement.