Carlos L.
Star Rating: 5

What do you like best about the product?
Owned and operated call centers for 20 plus years and in that time I've experienced many predictive dialers. From owning premise dialers to working with the first hosted products on the market I've seen it all. 9 years ago I decided to give ChaseData a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down time is nonexistent. And the quality of calls is phenomenal.

What do you dislike about the product?
I've made a few suggestions over the years that I would love for them to implement however I understand that if it doesn't help the masses it'll probably get pushed to the back burner.

What problems is the product solving and how is that benefiting you?
Their ability to identify bad numbers and eliminate them from the dialing rotation was significantly better than some of their competitors.

Chane K.
Star Rating: 5

What do you like best about the product?
Over and above the fact that Chase Data is a handy & dynamic application with heaps of features for admin and agent, their support staff put them miles above the rest. Dylan and team have been eager to help our once small team with all kinds of features and we are now able to perform and have the same results in 10 days that we were having in an entire month.

What do you dislike about the product?
Gosh, there isn't much I can say. I would like for there to me more helpful videos and tutorials that I can look at and learn from rather than having to call Dylan the entire - but such a small thing.

What problems is the product solving and how is that benefiting you?
Our previous dialer had a very low connect rate due to our number coming up as spam; that is now resolved. We also had to way of tracking our agents, Chase has made that super easy and straightforward.

Aaron A.
Star Rating: 4

What do you like best about the product?
the support team is great. dialer has all the options built in ready to go. Dial patterns, permissions, data upload, callback features, inbound routing. Couldn't ask for a better all in one solution.

What do you dislike about the product?
I don't like not being able to use the dialer on a mac without downloading a system to run windows on my mac. Its a heavy download and makes my computer slow.

What problems is the product solving and how is that benefiting you?
The problem we are solving is a unified message for all outbound calls and the ability to work all leads equal. So far we are testing the software to hopefully roll it out to all of our agents. 60+

Michael C.
Star Rating: 5

What do you like best about the product?
The product just works!! The product is a simple product to both administer and program and if you hit any snags ChaseData customer service or tech service is right there to help you navigate through it!

What do you dislike about the product?
I am the problem solver for my Branch and my only issue since we started using this program, is that I really dont have much to do!!

What problems is the product solving and how is that benefiting you?
It is a simple way to get Loan Officers and LO Assistants to make more contact with clients without the monotony of manually dialing or sifting through paper leads. Mainly the program helps with time management

Armando B.
Star Rating: 4.5

What do you like best about the product?
The best part is the customer service. They are there for you anytime you need help. They always go the extra mile to make sure they have fulfilled your needs and make sure you are up to date.

What do you dislike about the product?
That they have not yet added a data provider that can be integrated to the sytem to make outbound calls on the spot from an integrated data system. It has not been yet made available for IOS Apple devices

What problems is the product solving and how is that benefiting you?
Generates enough leads to keep my business going and allows it to grow

Mary Ann R.
Star Rating: 5

What do you like best about the product?
I like that I am able to see how many of a specific disposition I have allocated to my calls. It allows me to track on how many calls I am for each campaign.

What do you dislike about the product?
The downside is that Im not able to preview details of calls made easily.

What problems is the product solving and how is that benefiting you?
It allows me to connect to all the prospects that I can. It allows me to do my work efficiently.

Brent C.
Star Rating: 5

What do you like best about the product?
I’m one of the administrators for a large insurance firm that utilizes Chase. Out of all the dialer systems available, none of them have the exceptional customer service and technical support available that Chase offers. I know that when I need help, I can get someone live on the phone to provide the assistance I need. I would strongly recommend this Dialer!

What do you dislike about the product?
To date, I have not had any negative experiences with ChaseDate.

What problems is the product solving and how is that benefiting you?
ChaseData has solved every issue that I have personally come across. This includes new account types, management, and reporting questions. This solves ample time due to the instant service provided.

Rob S.
Star Rating: 5

What do you like best about the product?
I love the Chase Team; they are accommodating and resourceful. Through all the challenges that came up, Chase was able to help us resolve all of them and stay ahead of everyone else; a great platform to work with for high-volume businesses.

What do you dislike about the product?
It would be nice if they had a dark mode setting and was IOS compatible for Macs

What problems is the product solving and how is that benefiting you?
Contact ratio

Tesla P.
Star Rating: 5

What do you like best about the product?
Chase has been such an excellent tool for our sales floor. Between the live connect rates, our phones not showing up as Spam, and having the numbers checked and changed all automatically, it has been so helpful to our company!

What do you dislike about the product?
There is absolutely NOTHING bad to say about Chase.

What problems is the product solving and how is that benefiting you?
We had a huge issue with our past dialer with our phones coming up as spam. Chase has entirely resolved that problem; thankfully, we can make much more live connects now! Also, the answering machine detection is a huge lifesaver as well; we rarely EVER get a voicemail box.

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
I love the reliability of DialedIn. I have agents throughout the US, and I never have to worry about them being about to log in and get to work. I also have a group overseas that works with us on our Dialer, and we have had zero issues with uptime.

What do you dislike about the product?
I would like to see new customer / current customer setup videos. Although Chase has a strong support group, having an online “how to” video library would help tremendously.

What problems is the product solving and how is that benefiting you?
DialedIn takes care of Calling customers, storing data and voice recordings and reporting.

Sicelo T.
Star Rating: 5

What do you like best about the product?
User friendly interface. Easy to connect to any network and safe to use

What do you dislike about the product?
Not being able to copy info on dial mode.. unless you have to edit. Sometimes you need to do a quick research on the client whilst you are on the phone

What problems is the product solving and how is that benefiting you?
Making our company' selling vision a success

Alan W.
Star Rating: 5

What do you like best about the product?
it is user friendly, works 99% of the time and is very helpul

What do you dislike about the product?
there are times where it cuts out and kicks me out??

What problems is the product solving and how is that benefiting you?
we do not have any issues just like the program tremendously

Siphesihle M.
Star Rating: 5

What do you like best about the product?
I like how everything is streamlined and easy for me to use

What do you dislike about the product?
I haven't experienced any downsides. It's quite efficent

What problems is the product solving and how is that benefiting you?
More connect rates which is helpful because I don't waste time waiting for calls to be answered. They immediately are

Jesse A.
Star Rating: 5

What do you like best about the product?
The best part about working with a ChaseData is the support we get. Joe, Jonathan and the rest of the Chase team do an amazing job and are all very skilled at what they do.

What do you dislike about the product?
Nothing at all. Everything about Chase is great other than it will crash now and then no big deal

What problems is the product solving and how is that benefiting you?
Managing agents Managing leads

Howard M.
Star Rating: 5

What do you like best about the product?
Systems ease of use and costumer service

What do you dislike about the product?
When the system goes down for a period of time

What problems is the product solving and how is that benefiting you?
Benefiting my agents

Temei F.
Star Rating: 5

What do you like best about the product?
They have the best customer support. Always friendly and willing to help.

What do you dislike about the product?
I sometimes have connection issues when my internet is fine.

What problems is the product solving and how is that benefiting you?
It is making it super easy for me reach more people since my company switched over to the auto-dialer instead of the manual dialing

Verified User in Consumer Goods
Star Rating: 5

What do you like best about the product?
this works great for reaching all of our customers

What do you dislike about the product?
I just wish that it dialed a little faster

What problems is the product solving and how is that benefiting you?
just needs to dialer faster

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
Very flexible app, easy to use, provides you the ability to setup all kind of skills from easy to complex.

What do you dislike about the product?
Limitation on agent to one skill. Nothing else

What problems is the product solving and how is that benefiting you?
Predictive and autodialing

Troy M.
Star Rating: 5

What do you like best about the product?
The simplicity of this dialer is amazing. The reports you can pull for everything are super helpful. The Clean Caller ID software is great. Their customer service and support team are the best I've ever dealt with.

What do you dislike about the product?
They are a little more expensive than the compition, but they make up with their product and service tenfold.

Recommendations to others considering the product:
Go for it. I've used other systems and they cost me both time and money. Since I switched to Chase the only regret is not doing it sooner.

What problems is the product solving and how is that benefiting you?
My agents can contact more people. With the Clean Caller ID numbers are never getting flagged as spam which has increased our lead conversion and decreased our cost per sale.

Claire R.
Star Rating: 5

What do you like best about the product?
They have dailing options that fit my business. They never put us in a box and have had real solutions. Dylan, from their customer support team was proactive and supported me EVERY step of the way! They have won me over completely and I highly recommend them. I tried 4 different companies and none of them compared.

What do you dislike about the product?
I haven't found anything that I havent been impressed with.

Recommendations to others considering the product:
Try it! All you have to lose is mediocre results!

What problems is the product solving and how is that benefiting you?
We were not getting enough live answers with the system we were using. This caused overhead to skyrocket and revenue to plummet. We were not able to serve our clients like we knew we could.

Verified User in Telecommunications
Star Rating: 3.5

What do you like best about the product?
Clear communication of call flow procedures with narrowed disposition tool to make call handling less of a hassle. Login was well designed. Easily installed and removed.

What do you dislike about the product?
No suggested min break between calls makes server load and node efficiency less effective. Including permissive and non permissive action based on enterprise solution could further software's demand.

Recommendations to others considering the product:
As I may have mentioned, it's an efficient tool that solves a problem.

What problems is the product solving and how is that benefiting you?
Like I said, overall efficiency is more important than cpm.

Bryan C.
Star Rating: 5

What do you like best about the product?
The user-friendliness, it's features and BY FAR the best customer service I've had with any kind of company in this specific field. Other companies have often treated me like a number, but Nicholas Duckworth and Dan Cleary (my representative and the VP of Business Development) have personally made it their mission that I'm 100% stablished properly so I can do the very best possible with my business. I can not rave enough of how much time and grief will Chasedata save me in the future, it's my #1 software of choice when it comes to dialers HANDS DOWN.

What do you dislike about the product?
Nothing bad to say AT ALL. The software is absolutely fantastic as it is, and I say this as a first hand experience user. For any "issue" or problem i've encountered, Nick has given me an extremely efficient solution (most of the times an automated one by the software) that has been like the holy grail.

What problems is the product solving and how is that benefiting you?
Being able to measure and manage employees properly. Also having the proper tools to maximize every single ounce of productivity from my calling room. For every little thing I do that consumes my time, Nick Duckworth has told me a solution that will literally save me HUNDREDS of work hours in the future... the software is the most automated beautiful tool i've ever found... basically, once I fully set it up, I only need extremely minimum maintenance to make sure it works WAY BETTER than many other options I researched and used before Chasedata.

Tiffany P.
Star Rating: 2.5

What do you like best about the product?
The support guys are very helpful but work off-site and they don't always get correct information from the company. They are helpful and friendly though. I also like the fast paced way we can go from call to call with no between time. Casey and Dylan are excellent support agents.

What do you dislike about the product?
I don't like it's a download. The settings are complicated. I have a lot of issues where support calls are needed. They want to over-explain everything. They don't understand we are not Chase employees and we just want the phones to ring.

Recommendations to others considering the product:
I would recommend this for the predictive dialer for residence. My business uses it solely for business to business, so miss out on the biggest benefit they offer. We carefully nurture leads and work files.

What problems is the product solving and how is that benefiting you?
Call quality issues and dial pad issues. They have yet to fix the dial pad issue. Changing some settings in the system did help with call quality.

Courtney S.
Star Rating: 5

What do you like best about the product?
They provide amazing support. They have a well trained staff on hand to resolve any problems you or your users have. If you need custom reporting or help with complicated scripting they are there to help and they do so in a timely fashion.

What do you dislike about the product?
The learning curve as a supervisor and as a user is steep. It is not as intuitive as it could be. This is improving over time and as always once you know where to go for your needs it works well.

What problems is the product solving and how is that benefiting you?
ChaseData is our lifeblood. We use it exclusively for an outbound call telesales product. We have tried other platforms and have actually returned to ChaseData for our system. For the usability there isn't a better, more affordable product on the market. ChaseData also provides custom reports that are crucial for executive level reports on production and team productivity.

Shawn S.
Star Rating: 5

What do you like best about the product?
Easy to use and set up. Not to mention any time I have an issue or a question the customer service agents are always helpful and very polite. The admin works great and makes it really easy to monitor calls. Also makes a great coaching and training tool.

What do you dislike about the product?
The updates should be automatically done

Recommendations to others considering the product:
Don't be afraid to call them if you need help. Its always quick and easy.

What problems is the product solving and how is that benefiting you?
We use it a couple different ways. We have it for dialing many numbers at once for a better contact rate which obviously leads to more sales. We also use it in preview mode to call already existing customers. Helps us keep organized.

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
The customer service, the accurate reports, and Jordan Behn

What do you dislike about the product?
I cant change my PW without sending ticket

Recommendations to others considering the product:
Jordan Behn is AMAZING!

What problems is the product solving and how is that benefiting you?
All of our leads are in one place, reports are instant and accurate, we can text sellers and leave VM's

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
How easy your system is to maneuver around. I like that there is someone to answer my questions during business hours.

What do you dislike about the product?
Not having someone there to talk to after hours

What problems is the product solving and how is that benefiting you?
I don't CCaaS is?

Verified User in Information Services
Star Rating: 5

What do you like best about the product?
Chasedata's intuative interface and database saavy approach to creating top-tier dialer

What do you dislike about the product?
So far we have not seen anything specific that we dont like.

What problems is the product solving and how is that benefiting you?
ChaseData Delivers. We migrated from Vicidial to ChaseData for several reasons. 1/ exceptional built in and on-the-fly reporting capabilities increases visibility into our daily operation. 2/ intuitive interface made retraining easy 3/ flexible feature sets allowed us to interface our custom made management system seamlessly to the dialer, streamlining our process and reducing errors 4/ a strong and attentive support team made the transition straight forward 5/ flexible data import capabilities allowed us to simplify our process, and real-time filtering ensures we don’t need to pull lists out and reinsert them as the campaign requirements change. We are happy we did.

Robert T.
Star Rating: 5

What do you like best about the product?
The list management features. This is an absolute priority when looking for a call center.

What do you dislike about the product?
Would like better options to be able to print reports. Also would like to have mobile access, at least for administrative purposes.

What problems is the product solving and how is that benefiting you?
We use Chase for multiple applications. That is one of the of chase the flexibility to run multiple campaigns with completely different business models and in multiple locations. I have been in the call center business for over 30 years and used many different companies but I have been with Chase for a long time because they are reliable.

Nathan G.
Star Rating: 4.5

What do you like best about the product?
Chase Data is very user-friendly as I am able to pull almost any report I need for different metrics within our business

What do you dislike about the product?
the hardest part is sometimes isolating different groups within my reports

What problems is the product solving and how is that benefiting you?
Chase, again helps us with metrics to properly evaluate aspects of our business

Ashleigh N.
Star Rating: 5

What do you like best about the product?
I love how user-friendly the admin and agent portals are. I also really appreciate how patient, understanding, and helpful the sales rep and technical support staff were. I highly recommend this company.

What do you dislike about the product?
I have not found anything I do not like about Chase Data at this time.

Recommendations to others considering the product:
I highly recommend everyone use Chasedata.

What problems is the product solving and how is that benefiting you?
Simply having chase data integrated with our crm has solved so many problems and made the entire appointment setting process run more smooth and efficient.

Brittany L.
Star Rating: 5

What do you like best about the product?
Chase Data helps organize our call flow & has some GREAT management tools to assist in monitoring, reports, etc.

What do you dislike about the product?
I would love to see a little more training to the support staff to make tech support calls go a little easier. Also please consider making compatible with Mac (besides just parallels dual-boot)

Recommendations to others considering the product:
Very few flaws, definitely worth the money.

What problems is the product solving and how is that benefiting you?
Managing auto-dialing outbound calls & routing inbound campaigns.

Rob J.
Star Rating: 5

What do you like best about the product?
The Agent app is very user friendly and allows multiple dispostions for each call. The Agent access is very detailed.

What do you dislike about the product?
There are sometimes update errors within the system where we don't get notified there are updates pending and we have mishandled calls.

What problems is the product solving and how is that benefiting you?
We have improved out call accuracy when it comes the the metircs of each Campaign. We have been able to pinpoint many coaching opportunities per Agent by using the reporting features.

Verified User in Health, Wellness and Fitness
Star Rating: 3

What do you like best about the product?
I like the support provided by the help desk. The access to see the screens of my staff assists me with management when I am away from the office. the flexibility of the seats is alot very convenient for a center that has a fluctuating capacity .

What do you dislike about the product?
We seem to have alot of dropped call issues after the 15 mark and have not been able to resolve it. I also do not like the fact we can not get our company name to display. which seems to be a common issues amongest dialers.

What problems is the product solving and how is that benefiting you?
Offsite management with the assistance of screen share. Easy access to recorded calls at any time.

Bob M.
Star Rating: 5

What do you like best about the product?
The interface is easy to use, does a great job handling calls and providing metrics needed to maximize our profitability and the price can't be beat

What do you dislike about the product?
Wish it wasn't so dependent on Windows .

Recommendations to others considering the product:
Give them a try!

What problems is the product solving and how is that benefiting you?
Penetrating our leads better than ever before

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
Great interface simple. Shallow learning curve. customer service is amazing!

What do you dislike about the product?
Interface can glitch and calls sometimes disconnect. But not too often

Recommendations to others considering the product:
Make sure you have enough functions for auto dial as there may be other programs that are less simple to use but more functional (that may be necessary/unnecessary) depending on your business type.

What problems is the product solving and how is that benefiting you?
Able to call many customers without physically dialing. Easy to login. Make the most money using chase as the interface and call speed and connection is efficient.

Verified User in Wholesale
Star Rating: 4.5

What do you like best about the product?
No other company. As far as Auto dialers go can come close to their technical. Support. Any question, I need answered gets answered properly and expeditiously. . The system is loaded with features that you have to pay for with the competitors. Profits have gone up 25%

What do you dislike about the product?
I can't say anything that I don't like about it.

Recommendations to others considering the product:
highly recommended

What problems is the product solving and how is that benefiting you?
We are now getting 10 times the amount of customers on the phone as compared to manually dialing.

Verified User in Banking
Star Rating: 3

What do you like best about the product?
I like that the system is pretty much self explanatory and pretty easy for the agents to navigate

What do you dislike about the product?
I a lot of system errors, and integrations not working as they should.

What problems is the product solving and how is that benefiting you?
I know exactly what all of my agents are doing, I love that I can screen share, and I have the agents separated by skill

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
Intuitive interface and user experience; technologically designed and well though out; excellent customer service and support; robust reporting; solution to meet all and custom needs

What do you dislike about the product?
not much to add here, ChaseData is a great company.

What problems is the product solving and how is that benefiting you?
all contact center operations; easy setup and increased focus on campaign optimization instead of setup and trouble-shooting; business metrics via reporting

Verified User in Insurance
Star Rating: 3.5

What do you like best about the product?
The system it self is very user friendly and easy to understand. I like a few features that make it faster

What do you dislike about the product?
Some of the tech issues and their customer service. It feels like their tech support team is not fully knowledgeable on how to fix certain issues.

What problems is the product solving and how is that benefiting you?
call automation, managing leads and monitor agents

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
The automated dialing system as well as the calls that come thru

What do you dislike about the product?
There tends to be duplicate records in the system

Recommendations to others considering the product:
I highly recommend getting and using Chase Data - it will help your business grow.

What problems is the product solving and how is that benefiting you?
We can find companies that will be moving a lot easier using Chase Data which was one of our greater needs

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
I’m a big fan of the user friendliness..

What do you dislike about the product?
If I had to put something, their customer service is a bit slow to fix issues, but not terrible.

What problems is the product solving and how is that benefiting you?
Great efficiency with calling & realized the importance of constant contact with guests

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
customer service is outstanding, very professional.

What do you dislike about the product?
System updates during business hours, is not a good for our business.

What problems is the product solving and how is that benefiting you?
benefits that chase response is very quick.