Bruce R.
Star Rating: 5

What do you like best about the product?
I like that I can go through a list of contacts in the company, find the right person quickly, and have a high probability of reaching them. I can find the right person because I can see their LinkedIn profile, included with the contact. Most of the time I don't call if there isn't a cell number. I usually don't call if there is no cell number. Having a mobile number has increased my contact ratio threefold. I love the recently added feature indicating how likely the person is to answer the phone. I use it. My contact ratio for some markets has moved from 1:5 to 1:3, and on some days, 1:2!

What do you dislike about the product?
Finding contact information for people working outside the United States or Canada is my least favorite aspect of ZoomInfo. The contact information of the contact is often incomplete, and the number of contacts is low. Geographically, this includes Europe, Africa, the Middle East, Mexico, and South America. I don't think ZoomInfo can do much about this problem because the information is likely hard to get.

What problems is the product solving and how is that benefiting you?
1. Finding the right person to contact faster so that I generate leads that my clients close. My efficiency in finding leads has increased threefold since I started using ZoomInfo in June 2020. My clients' closing ratio has increased threefold because my leads are better (depending on the client. 2. Intent has enabled me to find leads generating significant business for my client who wants to grow their business in another country. 3. I am getting more work done in less time. List building time is reduced by 30% so I don't have to work after hours to build call lists.

Christian R.
Star Rating: 4.5

What do you like best about the product?
I like having access to an organization's technology stack, as the business I work for has very specific ICP's, which includes the technology currently being utilized. I also like the fact that there are now more contacts that have mobile numbers included, especially since we are living in a new business world where more people are now working remotely. Finally, I like the fact that their LinkedIn profile is available within the contact's profile page, as it makes it easier than having to copy and paste.

What do you dislike about the product?
I have come across a few times some inaccuracies as it relates to the contact details (incorrect direct number or mobile number), or the contact is no longer employed by the company of interest. In cases where the contact has left a company, I am able to access their LinkedIn profile in order to find out where he/she is now working. So it would be great to see more contacts with up-to-date information. Also, the job roles are very generic. I see a lot of Marketing Managers in ZoomInfo, but if I go to a contact's LinkedIn profile, the title is usually different, but still within marketing, such as Digital Marketing Manager or Content Marketing Manager.

Recommendations to others considering the product:
Spend some time playing around with the platform and also take advantage of the resources available for beginners/first-time users. Also, if you have access, check out the Knowledge Center and the certifications offered via ZoomInfo University.

What problems is the product solving and how is that benefiting you?
The primary challenge has been generating business with new business logos. We receive less generated based on a form fill or a number of times a page (or pages) have been visited, etc. However, the outbound sale is an area that is relatively new and it was my recommendation to look at ZoomInfo after starting my role with a new company. Building out a contact list with accounts that 'fit' our ICP as well as being able to effectively track organizations visiting our Website has been ideal. We have been using ZoomInfo for about three months now, but it has definitely been a contributor to our new business development strategies.

Jacob L.
Star Rating: 4

What do you like best about the product?
The best thing about ZoomInfo is the ability to track down leads information. You can get access to their location, phone number, email address and sometimes cell phone information. You also have the ability to get information about the company all in 1 spot.

What do you dislike about the product?
There are a few downsides with ZoomInfo. First is the cost, it is really high. Second, when we purchased ZoomInfo the quality of the data was guaranteed at 95%. We have noticed over the past year or so, that we are probably closer to 85-90% accuracy. And lastly every time they add a service, it is an additional cost. We are already paying close to double to get this service, where we can get a similar service now for half of the cost, and the accuracy is about the same.

What problems is the product solving and how is that benefiting you?
The ability to help track down contact information. LinkedIn only gives you the company they work at, along with the location they are at, ZoomInfo gives much more.

Nickie W.
Star Rating: 5

What do you like best about the product?
I like that I can easily transfer the information I find into Salesforce and have it all where I need it. I also like that you can find out more information just from the company you are interested in website.

What do you dislike about the product?
I wish ZoomInfo would automatically sign me in as soon as I open my browser. I always forget to sign in until I need it, so then I find myself going back to our company app page in order to sign into ZoomInfo and then back to the page I was working on to continue with my search.

What problems is the product solving and how is that benefiting you?
I have gotten contact information for numerous people in the company I am trying to get as a client, been able to do extensive research on prospective companies and seen how small or large a firm is before deciding whether to pursue them or not. Zoominfo is solving the problem of who to contact within the company. Also, it gives me insight as to if they are looking to hire new people, looking to work with employment agencies, and even what software they use.

Brian G.
Star Rating: 5

What do you like best about the product?
Being able to get contact info for prospects that I'm going after has been huge. We have our internal database which is pretty good, however there are plenty of times when our data isn't accurate or missing. Being able to find accurate contact info helps me connect with my prospects.

What do you dislike about the product?
As with any database the data isn't always accurate. I use LinkedIn sales navigator quite a bit to cross reference the prospect to see if they are still wtih the comany that ZoomInfo shows. Sometimes ZoomInfo will show the prospect at company A when thev've moved to company B. It's usually easy to look at the history of the prospect on sales navigator to figure out what's what.

What problems is the product solving and how is that benefiting you?
It helps me connect with propspects that I"m going after where I don't have their contact info. My company doesn't provide this service so I'm paying for this out of pocket. One of the biggest benefits is that it helps me connect with more prospects than my colleagues.

Travis W.
Star Rating: 5

What do you like best about the product?
ZoomInfo SalesOS has provided countless benefits to our targeting and prospecting processes. From being able to identify key decision-makers quickly and early on in the process, understanding more about their business without the need to probe, identifying website traffic so we can enroll potential prospects into workflows, and the list goes on. Not to mention their initial Sales OS Certification process is extremely well put together and beneficial for all team members.

What do you dislike about the product?
If I had one dislike, I find that targeting specific franchises inside of a larger organization can sometimes cause difficulties, and may not always identify the tech stack (CRM as example) that you are looking for. For example, Harley-Davidson Dealerships within the Harley-Davidson Company. Beyond that, not much to dislike about it honestly.

What problems is the product solving and how is that benefiting you?
Solves the problems of not being able to identify key decision-makers inside of an organization, especially when gatekeepers are present. Before we had no way of identifying or website traffic, but with WebSights we are easily able to identify those customers and prospect them accordingly based on what pages they visited and their shown intent level.

Sayed Manzar H.
Star Rating: 5

What do you like best about the product?
The most striking feature of ZoomInfo Sales OS is the best place to create a prospect database, which finally gets you potential leads that is too affordable as far as price is concerned. As far as navigation and search criteria are concerned, it is the best tool to filter particular industry verticals and find contacts and industry details, you can export leads into excel for email outreach. As I said, it is the most convenient tool if you ever need prospect Information. you can scoop and Salesforce integration. You can customize the list, and you get the latest intent and alerts that definitely saves time when need to you outreach prospect.

What do you dislike about the product?
The only thing most email of prospect is outdated as a result email often get bounced and for that, I need to update the database, in order gets value for money.

What problems is the product solving and how is that benefiting you?
It helps me to create a sales database whenever I need it. Plus point is its integration with Linkedin Sales Navigator that way, gets a good prospect. I can email a list of prospects & export a list of customized leads. Helps with the research of particular industry verticals and along with decision-makers details. It helps scoot thousands of leads at one go, that way it saves a lot of time. It made life easier while doing email campaigns with quality account qualifications and ready-made email addresses of prospects.

Bryce R.
Star Rating: 4.5

What do you like best about the product?
ZoomInfo is the highest performing 3rd party lead database when prospecting focus is actionable phone numbers. I switched my prospect lead source to ZoomInfo as Director of RevOps at HYAS InfoSec mid-2022 after ZoomInfo beat 4 other-tested lead data options, each thoroughly tested in 5 concurrent POCs. (POC Test: dialed ~500 ICP North American contacts in 5 lead sourcing tools, with ZoomInfo delivering the most active contacts and ultimately meetings by far, relative to the other 4 tested options).

What do you dislike about the product?
I've heard ZI might have some EU prospect data shortfalls, but am going by word of mouth and qualitative feedback vs my more rigorous data driven assessment of phone numbers. Still exploring this.. More minor drawback ZI: the lead job title accuracy is not as strong as some lead source alternatives, but I've always viewed actionability driven by a phone # to be the signal most important contact db decision criterion, which is where I've seen ZoomInfo dominate in my testing and assessments.

What problems is the product solving and how is that benefiting you?
ZI SalesOS ultimately makes the North American prospect profile more actionable with a superior phone # db relative to its compeitition. Our SDR-set prospect meetings increased sharply, with upgraded data quality as one of a handful of primary drivers.

Zachary V.
Star Rating: 5

What do you like best about the product?
ZoomInfo has better contact info than any other app I've tried. We have several apps that give us contact data. We even use paid leads and the contact info in ZoomInfo is better than "warm" leads we're paying for. If ZoomInfo and some other app have different contact info, the ZoomInfo contact info will be the right one over the other app almost every time.

What do you dislike about the product?
I just want more info! With WebSights & Intent info, I wish I could have more info about specifically who at the company is causing these signals to happen. However, I think that's against privacy laws or something - otherwise I'm sure ZoomInfo would give that info out if they could. The product is great, it's just natural to want more & better.

What problems is the product solving and how is that benefiting you?
ZoomInfo tells us which companies were on our website, even if they did not fill out a form. So it's a great way for us to contact people from companies who may have visited our website. Sometimes people fill out our forms with bad data. ZoomInfo gives us a way to get that data on their phone number so we can call them, for example. The intent data tools help us see companies who have shown buying intent for our category of products - so we can then reach out to people at those companies & get in front of them at the right time. Because the biggest problem with a product like ours: a company may only be in the market for something like our product every decade or so. It's a slow moving market & 99% of the time won't be the right time. Getting in front of people at the right time is half the battle.

Brian P.
Star Rating: 5

What do you like best about the product?
Zoominfo has a plethora of detailed and accurate contact information on every organization I work with. With Salesforce integration it has helped improve my efficiency 10x by helping identify the roles and contacts I need as workforces change. Intent filters for accounts in my salesforce module have led to several opportunities that would not have been there without Zoominfo's help!

What do you dislike about the product?
Zoominfo is pretty intuitive, but I wonder at times if I am utilizing it to it's fullest. Like any tool, success relies on the user's dedication to utiliizing it well.

What problems is the product solving and how is that benefiting you?
At the core Zoominfo is helping me better understand an org chart for prospects so I can better navigate current customers for new opportunities as well as ensure I am spending my efforts on the correct contacts for prospects I do not yet have engagement with.

Chandler M.
Star Rating: 4.5

What do you like best about the product?
Easily accessible information that is vital for success in sales. From direct, cell (mobile) numbers, and emails, to it's Intent features, ZI offers a lot of value to the sales team.

What do you dislike about the product?
I wish the platform were a bit easier to navigate. To elaborate, user experience is something that I personally value quite a bit, and I think that the platform is a bit cluttered at times which makes it feel like a chore to go through filters. I also wish there was an easier way to import and edit a large volume of accounts so that I can have a lead list/account list that I can edit over time and track. Currently, my lead list can not be edited after submitting a CSV file or line-by-line import.

What problems is the product solving and how is that benefiting you?
Some problems ZI is solving for me include finding the correct contact info for prospects, as well as finding the right ICPs and what their engagement looks like for our services.

Frank B.
Star Rating: 3.5

What do you like best about the product?
The "likely to engage" feature is nice in contacts. Intent and WebSights is interesting information though further explanation of Signal Strength and and Audience Strength would be helpful to allow for better filtering.

What do you dislike about the product?
Some of the LinkedIn profiles would accidentally place a employee in the wrong company if the employers name was remotely close. My company is not using supported CRM systems so we are not able to experience many features of ZI, only manually pulling WebSights and Intent reports then pullling contact information. The Mobile App struggles a lot. It needs better filtering features for employee searches.

What problems is the product solving and how is that benefiting you?
ZoomInfo has allowed me to contact decision makers when strong gatekeepers have kept from getting in touch. It can be a very manually intensive process since CVS dowload is the only option.

Ely R.
Star Rating: 3.5

What do you like best about the product?
The amount of filters is amazing.. I love the support. Great team over there! I would say there is a huge benefit to engaging them for the first few data pulls, will help with the quality of data and the response you get.

What do you dislike about the product?
The quality of data is not naturally as high as I wish. There are many times I'm missing something in my filters that will make a huge difference in the end result. More training from the ZoomInfo team, please, with tests to prove comprehension of the product.

What problems is the product solving and how is that benefiting you?
Solving the problem of finding the right people to connect with for the industry I'm researching. I love the amount of contacts associated with a given company, I wish they would be qualified more often thou.

Keith A.
Star Rating: 5

What do you like best about the product?
ZoomInfo has an incredible amount of useful contact information. I use it nearly every workday to research new client targets. It helps me save a lot of time by being able to research company contacts quick and easy. I definitely get the value from my subscription!

What do you dislike about the product?
Overall it is excellent. When I am doing a search of employees at different levels within a company, I wish the navigation was a bit easier as you often have to make what seems like a few extra clicks to navigate back to the place where you choose the title/level. It would be nice to be able to do it from the results screen.

What problems is the product solving and how is that benefiting you?
ZoomInfo helps me quickly identify top prospects and their contact information. It saves me hours of research and allows me to connect with the people I want to connect to.

Juan A.
Star Rating: 2.5

What do you like best about the product?
The chrome extension with Linkedin because it seems like the data is more accurate than the ZOOMINFO Website itself. I like the fact they know have a engage fire since it makes it more easier for the prospect to answer.

What do you dislike about the product?
I would say the overall data quality overall. I wish that Zoominfo could update thier database more often. Seamless you get the contact right away with a correct email address of the person that just changed jobs. ZI should get on that

What problems is the product solving and how is that benefiting you?
Overal the chrome extension is by par the best in the business. Thier website could better in terms of data quality but the chrome extensions seems like its on steriods not sure if they use AI on the chrome extension or not.

Peter B.
Star Rating: 5

What do you like best about the product?
Very intuitive. I can create lists of prospects based on location, industry type and preferred personas to prospect for my role as an SDR. I also like the ability to call and email directly from ZoomInfo. The added AI feature helps me increase the probability of connecting to prospects by phone, thereby increasing conversations.

What do you dislike about the product?
I do not need some of the functionalities for my primary role of outbound cold calling. This is not to say they are not helpful in general. I also use the Engage platform. With that platform, there is a need to improve the formatting of emails, spacing etc., so that my outbound emails look professional. I have been told this is a known issue that a third-party vendor is working on. I cannot use the email sales flow functionality, a significant deficit that must be corrected immediately.

What problems is the product solving and how is that benefiting you?
Finding key prospects, collating lists, exporting lists to SalesForce and making me much more productive and focused. I can convert more prospects to appointments.

Mark F.
Star Rating: 4

What do you like best about the product?
The AI in SalesOS is incredible. Once I was able to narrow down my ICP and persona type, my buying committee ended up being the first thing that would pop up, making my job much easier and quicker to connect with more prospects.

What do you dislike about the product?
SalesOS has not been heavily favored on the mobile numbers in the past - but that has changes drastically over the past year. It's by far the best system for successful, accurate contact info.

What problems is the product solving and how is that benefiting you?
ZI's SalesOS has become the key to managing a successful pipeline with an ICP of just about every company under the sun. Having to get specifics, not chase my tail, and closing deals - I'm blown away by the capabilities provided.

Nathan M.
Star Rating: 4

What do you like best about the product?
I am able to find what my customers and prospects are researching in Intent Signals. It's great for finding contact info I need as well.

What do you dislike about the product?
The UX/UI seems to be primarily for users who do not have a static account list assigned to them. I would love for my ZoomInfo dashboard to show info about my accounts, but instead it also includes random other companies that are similar to the accounts I've saved and uploaded. Scrolling through information is also very clunky with the upper half of the screen being taken up by general info and the bottom part of the screen scrolling the info I searched but only 25 records at a time and sometimes without a button at the bottom to load more records.

What problems is the product solving and how is that benefiting you?
It expedites the account research process by providing insights into my accounts. This saves me time but also allows me to have better conversations with my accounts and contacts.

Mike P.
Star Rating: 0

What do you like best about the product?
The software is good and they provide good training but to use it most effectively you need a dedicated person/team to get the best use. If you are a small business, it may not be right for you because you will spend too much time learning the software.

What do you dislike about the product?
The salesperson lied and the billing department did not honor the contract. We were not told that you must have a Gmail or Microsoft account in order to use some of the features of the software. It took us two weeks to get email accounts moved to a Gmail account and it delayed us on use the software. The contract says that our first payment would be 60 days have the contract was signed. They started billing us right away and when I asked the salesperson to help, he did very little to help. I got an email that said it was taken care of then I started getting calls from their debt collectors. The billing department is hard to reach and does not answer emails and the salesperson just disappeared.

What problems is the product solving and how is that benefiting you?
It is not solving any problem at this point, it is just an aggravation. I have not realized any benefits and have wasted a lot of money.

Jamie R.
Star Rating: 5

What do you like best about the product?
I like how accurate the data is. I have used other Contact look ups in the past and zoom always has the most reliable information. I also love the sequencing actions you can utilize.

What do you dislike about the product?
I really enjoy the platform the only downside is the price. It is the best platform but that does come at a hefty price. If zoom was a little cheaper it would be a no brainer for most companies.

What problems is the product solving and how is that benefiting you?
Lead Generation: SalesOS helps users find high-quality leads by providing access to a vast database of business contacts and companies. This streamlines the lead generation process, making it easier for sales teams to identify and target potential customers. Data Accuracy: Maintaining accurate and up-to-date contact information is crucial for effective sales and marketing campaigns. ZoomInfo SalesOS continuously updates its database, ensuring that users have access to reliable contact details, reducing the risk of wasted time and resources on outdated information.

CA Kamal G.
Star Rating: 4.5

What do you like best about the product?
Data is accurately stored and keeps up to date information, it's insights are very helpful, duties over platform are easy to perform and it competes everyone on it's database, tools and integrations.

What do you dislike about the product?
Soewhere I found it's prices are higher and the user interface is little bit complex for newbies. Further, the more you deal with complex data then the more risk you are taking. Also, some imrpovements can be done in dealing with complex data.

What problems is the product solving and how is that benefiting you?
It solves the problem to identify and in understanding the prospects which helps in decision making. Also, it's automatic tools are making the tasks very easier. Our business has seen a major boom while using this. Very happy.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
It's nice having a ton of control over what data is exported to CRM (Salesforce in our case) and how it's exported - it seems like there is more customization than some competitors in this area. It's also great for keeping account data updated. Scoops and Intent are nice as well. The integration with Salesforce that creates custom objects for Scoops and Intent is great because you can build your own automations from that.

What do you dislike about the product?
Our sales team sometimes complains about data quality but every data vendor will have some issues. There are often discrepancies between how many employees a company has when comparing ZI to say, LinkedIn - but they are two different methods of collecting the data.

What problems is the product solving and how is that benefiting you?
- Keeping account data up to date and standardized for Account Scoring and building territories - Allowing our sales team to find the right people to reach out to - Automating creation of accounts and prospects in Salesforce - Allows our sales team to easily create prospects in CRM with the chrome extension

Miranda N.
Star Rating: 5

What do you like best about the product?
The most helpful thing about Zoominfo is that it gives inside structure and organization in companies. They are also connected very well to other CRM so exporting companies and contacts are extremely convient, it saves me so much time.

What do you dislike about the product?
Some of the data is expired but still is the best platform I have used for Sales. There are times were the LinkedIn contact connections but if you look up the name of the contact you can still find it. Its just not directly linked to LinkedIn sometimes.

What problems is the product solving and how is that benefiting you?
It is my go to platform to look up contact information for people you want to reach out to. Some of the phone numbers are out of date but the emails have been perfect for almost every contact.

Almir B.
Star Rating: 4.5

What do you like best about the product?
ZoomInfo SalesOS has truly won me over as a dedicated enthusiast, primarily due to its exceptional organisational features and remarkable contact identification capabilities. The curated information and data provided by the platform surpass that of its competitors, solidifying it as the leading choice for my company.

What do you dislike about the product?
It's important to acknowledge that data, at times, may not be 100% accurate. Therefore, ensuring that your website administrator comprehends all the available features becomes crucial. Failure to do so might hinder you from extracting the maximum potential and benefits from the platform.

What problems is the product solving and how is that benefiting you?
Lead Generation is one of the primary challenges for me in identifying and generating high-quality leads. ZoomInfo's extensive database and advanced search capabilities allow users to efficiently find and target potential prospects based on specific criteria such as industry, company size, job title, and more. This helps me save time and resources by focusing on leads more likely to convert.

Kate P.
Star Rating: 5

What do you like best about the product?
I am able to access contact information that I otherwise would not find on my companies internal contact database. I also like that it confirms job roles for me.

What do you dislike about the product?
I do not like that there is not a feature to make a note that a certain contact/phone number/email is incorrect or the contact no longer works there. I would like a report incorrect button or something.

What problems is the product solving and how is that benefiting you?
It gives me the ability to contact my customers and have a database of contact info that my company doesn't have to spend the time to do on our own. The plugin aspect is especially helpful when trying to rapidly do demand gen.

Bradley G.
Star Rating: 5

What do you like best about the product?
I like Zoom because it gives me an opportunity to review a lead correctly. Also it gives me the tools to succeed on a cold call. It movivates me to be a stronger closer.

What do you dislike about the product?
I dislike the order in which you have to classify information in order to save it in the correct format. It doesnt provide exact data thats needed to contact the individual.

What problems is the product solving and how is that benefiting you?
It leads into a high value sale target with a bit more of information to allow you to open up the conversation 3 ways to build and close a strong sale. It also lets you listen to your previous calls.

Eric Jayson V.
Star Rating: 4

What do you like best about the product?
The most helpful feature of ZoomInfo SalesOs is being able to locate or find contact information of your customer, also you can find there the current status of the business, company or organization if it's open, temp closed or permanently closed

What do you dislike about the product?
I think for me it has a limited resource, many times i can't get the information I need, it's either not available or information cannot be found, I hope they can improve it soon

What problems is the product solving and how is that benefiting you?
The main problem that ZoomInfo SalesOS solve is finding the current contact information of a customer and the main benefit that we get from it is we are able to connect, build rapport and create meaningful conversations with them.

Max F.
Star Rating: 4.5

What do you like best about the product?
The data is reliable. I like the funcitonality of the tool. Great Interface.

What do you dislike about the product?
I wish it had better capabilities with LinkedIn Sales Navigator. My company also uses LeadIQ and the interface is much smoother for sequencing straight from LinkedIn. Having the ability to sequence directly from LinkedIn in an easy manner is pretty important to me.

What problems is the product solving and how is that benefiting you?
For the most part if helps me find the correct contact information when I'm reaching out to potential clients. It also helps me gain some valuable information about the company I'm reaching out to. For instance, revenue, location, and facts about the company help when I'm prospecting.

Verified User in Computer Software
Star Rating: 2

What do you like best about the product?
This tool has great filters for finding the personas of contacts as well as target companies. Process of integrating with CRM (i.e., Salesforce) is good and very easy to export contacts as well.

What do you dislike about the product?
While it is good to prospect, I find a significant portion of contacts have inaccurate information. Whether it is an invalid or wrong phone number, undeliverable email or even that the person has not been at the company you're targeting because they've retired or moved on to another one years prior, it can be a big hindrance when firing through a list that has been pulled from Zoominfo.

What problems is the product solving and how is that benefiting you?
Identifying and targeting ideal customer personas for tech/SaaS sales. Specifically, the buyer intent is very handy as it provides a conversation starter when prospecting, as well as an extra layer of confidence that the prospect will engage.

Frank H.
Star Rating: 5

What do you like best about the product?
Everything is at your finger tips to have a warm lead and speaking to the right people. No more just calling in asking who would be the right person to speak with about our services. Easy to use and navigate through SalesOS and the customer support has been outstanding to superior compared to other software systems we use.

What do you dislike about the product?
I cannot really say there is something I dislike about SalesOS because I appreciate how focused the system is on getting you the best results to close a deal. If I had to pick one it would be allowing our team to see who has already looked up a company and upload their information, maybe it would change to a different color instead of making tags.

What problems is the product solving and how is that benefiting you?
Finding the companies who could use our services at the right time. Knowing who to speak with and knowing is this person will be more apt to open an email or answer a phone call via cell phone or company phone.

rahul v.
Star Rating: 4

What do you like best about the product?
The help a sales hunter always needs is constant supply of prospect contact details especially contact numbers, which can be found plenty using ZoomInfo Another area i use is to list out companies in an industry for any specific technology interest using Indent feature available in ZoomInfo

What do you dislike about the product?
Only downside i find is ZoomInfo data isnt updated in real time, i found contacts who left an organization still to be active employee in that firm as per ZoomInfo database

What problems is the product solving and how is that benefiting you?
I use it mainly for sales intelligence purpose of finding the contact details which i find seven times out of 10 tries And also use it to identify and shortlist firms using few parameters with indent feature

Ryan F.
Star Rating: 4.5

What do you like best about the product?
This is the tool that unites out revenue operations team. Between Engage for sales sequencing, contacts for list pulls for marketing and sales, this tool covers all of our needs

What do you dislike about the product?
There isn't much that I dislike about ZoomInfo. The data quality is not as solid as it was in year's past but the absolute to consolidate our tools and contracts with them has BDR extremely helpful

What problems is the product solving and how is that benefiting you?
With less in person events, we all have a need to get more contacts into our database. ZoomInfo has been a great tool for refreshing our database with ease. Great tool

Jawad E.
Star Rating: 4.5

What do you like best about the product?
I've been using ZoomInfo SalesOS extensively in our sales operation. What stands out is the ability to rapidly discover quite possible leads with a too clear point of striking. I apreciate the diverse filters available; this enables us to contract pile to specific business emails and phone numbers. Additionally, supplementing emails and even getting headquarter numbers is a air. The export feature has sleek our workflow, making information modulation smoother.

What do you dislike about the product?
However, I've noticed that sometimes the program provides damage striking info. I trust there's room for improvement in ensuring the information is ever updated and reflecting the factual user's information.

What problems is the product solving and how is that benefiting you?
With ZoomInfo SalesOS, the really tedious task of sourcing character leads has go often more straightforward. It's been instrumental in reducing our team's time spent on manual lead generation. The verbatim welfare? Quicker outreach and a more efficient sales process for us.

Via P.
Star Rating: 4.5

What do you like best about the product?
It has all the contact information of the customer. It's supplementary and business email, their office and mobile number and even the job position and their business address.

What do you dislike about the product?
It's not 100% reliable but most of them are accurate only if you know how to assess which ones are good to be your contact. It's not that hard to find one but if the account is outdated, that's a different story.

What problems is the product solving and how is that benefiting you?
Some of my contacts in specific company don't have their emails or they don't answer through their HQ number so I get their mobile and business email for a faster transaction.

Shelby B.
Star Rating: 0

What do you like best about the product?
I would not recommend Zoominfo to small business sales teams, for a variety of reasons, but put shortly: The investment is not worth it. 1. If you work with small business organizations, the zoominfo platform often will not be able to find your buyers - owners, etc. especially in the 1/2-$10/mil revenue space. It's great about finding large companies and corporations, but it's not suited for small business emails, phone numbers, and websites. 2. intent tool is useless. even though you can see searches going on, we've been unable to execute on that information and intel in a meaningful way to generate appointments. For larger organizations with big marketing teams and endless supllies of SDRs this tool is needed, but if you're a small sales team and each seller does a little of marketing and selling, the intent will not be helpful because it requires a lot of setup and infrastructure. we ran several intent tests and were never able to execute. No notice of Contract Renewals - stuck with a super high prirce tag. 3. If you go with zoominfo, be extremely careful with how you set up your contract, and specifcally ask for NON-AUTO renewal. My contract autorenewed with 20% increase and i got one email at 60 days with a subject line: your subscribtion is set to autorenew automatically. No call with a rep, no date on when renewal is. I tried to cancel my contract at 45 days, and my rep said, sorry. you're stuck. there's no way out. They will push you to "allocate" that spend to another product but will do nothing to help you reduce the spend. Who would I recommend ZI to? If you're a sales leader of a large organization with unlimited budget, zoominfo is a great tool. Who I wouldn't? If you're a smaller organization - I would highly suggest alternative tools. the flashy-iness of ZI does not merit the invoice, unfortunately, and you will not have support. Just a brand new kid out of college telling you sorry there's nothing we can do for you when you need help.

What do you dislike about the product?
customer service contract renewals unclear not able to find the leads we need

What problems is the product solving and how is that benefiting you?
Zoominfo is creating a lot of problems for me, and not solving any.

Verified User in Paper & Forest Products
Star Rating: 4.5

What do you like best about the product?
very comprehensive set of emails and mobile phone numbers. ablity to map ZoomInfo contacts to our business contacts using the ZoomInfo ID and our contact ID...very helpful.

What do you dislike about the product?
only one business email per person and many C-Suite people may be board members of other companies while working a job or are volunteers. also, this is an issue with employment status as there appears to only be one option for current but their should be more. I also find when multiple people with the same name are grouped together in the same profile.

What problems is the product solving and how is that benefiting you?
it is a huge task to track when a client or propect company contact leaves the company and ZoomInfo is to help with that a lot. Also finding emails for new contacts is difficutl and zoom helps with that.

Alex G.
Star Rating: 5

What do you like best about the product?
ZoomInfo has changed the way that I approach the "LAER" model with both prospects and existing customers. It gives me the insight I need to understand org structures and decision making panels.

What do you dislike about the product?
The certification programs seem overly technical, at least for the sales certification. Outside of that, it's hard to nitpick too much as most problems seem to be cleared up with more experience with the system.

What problems is the product solving and how is that benefiting you?
ZoomInfo has changed the way that I approach the "LAER" model with both prospects and existing customers. It gives me the insight I need to understand org structures and decision making panels.

Lorraine M.
Star Rating: 5

What do you like best about the product?
What truly sets Zoom Info apart from similar products is the depth and accuracy of the information they make available about what is happening right now within the company. The tool I am referring to is "Scoops". You will find information regarding expanding segments of a company's business, mergers/sales or acquisitions, new product lines, milestones, new locations etc. Zoom Info pulls from many publications and news outlets, making my job of staying up to date on what matters to my prospects incredibly easy.

What do you dislike about the product?
Occasionally, I can spend much more time than planned when I log in.

What problems is the product solving and how is that benefiting you?
Zoom helps me to determine the hierarchy within the organization of prospects and clients. It also helps me to show up informed about what is happening within a client's company or the industry that impacts which services could be most helpful in furthering their goals. Knowing who to talk to and what that party is most likely concerned with today is what is needed to ensure I am offering the correct product at the right time

Catherine G.
Star Rating: 5

What do you like best about the product?
We've tried several tools on our sales team and ZoomInfo has been the best. The accurate information has helped us reach the right person in fewer attempts. The reports and insights help bring warm leads to us vs. having to go out and search for them. The time and productivity it has created is beneficial.

What do you dislike about the product?
It can be overwhelming initially because of all it has to offer. The team at ZoomInfo was great about walking us through all the different features and provided several training courses. It gets easier the more you use it. I don't like that the admin must be a user. I would like it if the admin could have its own login view to facilitate for the team and use all of the user licenses for the sales reps.

What problems is the product solving and how is that benefiting you?
The Salesforce integration saves us time for creating new customer profiles. Previously it was challenging to find the decision-maker within the first 3 attempts. Now we can get to them quickly to make decisions faster.

Alexa G.
Star Rating: 3

What do you like best about the product?
I like that ZoomInfo provides insight into various phone numbers for prospects, and usually they are accurate. Additionally, I like that ZoomInfo provides inisght into whether a prospect is likely to engage on a given channel, whether it be cell phone, email, etc.

What do you dislike about the product?
I dislike that it can be difficult to search for a prospect within the ZoomInfo interface, and that the search has to be exact or else ZoomInfo doesn't tend to pull similar or close-to results.

What problems is the product solving and how is that benefiting you?
ZoomInfo is helping me bring prospects in bulk from SalesNavigator to Salesforce, and additionally is providing a solution for gaps in readily available contact information such as phone number or email.

Marcos O.
Star Rating: 4.5

What do you like best about the product?
What I appreciate more is finding out how many employees the company has and how I can synchronize with LinkedIn—additionally, how I can synchronize with the SalesForce application.

What do you dislike about the product?
I have to say that I found 10 or 20% of the contacts that are not correct. Usually is not a big issue. I think you need to synchronize in both ways- SalesForce to ZoomInfo and vice-versa.

What problems is the product solving and how is that benefiting you?
I need to find tech contacts so ZoomInfo can help me with this information. It helps because it´s easier to look at companies with specific search conditions.

Ashley S.
Star Rating: 0.5

What do you like best about the product?
The ability to pull contact information is the only reason why we use ZoomInfo. They are the leader in the NA market. Their available data is not perfect, but it's the best we've found.

What do you dislike about the product?
Their customer service is absolutely terrible. They constantly reach out trying to up-sell, and then when we actually meet with them, they're not helpful. The real kicker for us is the auto-renewal without any notice. We were planning to non-renew because their Engage product is not as good as others, but the auto-renewed us (and renewed us for more licenses than we need) without talking to us and are not willing to work with us. If you want to be constantly, annoyingly, up-sold and locked into renewals you didn't ask for, ZoomInfo is the company for you.

What problems is the product solving and how is that benefiting you?
We need to be able to find contact data for contacts at prospect companies for outbound outreach.

John H.
Star Rating: 4

What do you like best about the product?
I like how it gives me the company structure and allows me to find those people who are the persona I am targeting. On top of this, it gives me multiple channels of communication to ensure a good faith effort of connecting.

What do you dislike about the product?
I do not like how on smaller lists it automatically downloads without asking me for exclusions or other limitations on what it is that I am searching for. I really don't have any big complaints. Outdated data can be aggravating, but I understand its difficult to clean.

What problems is the product solving and how is that benefiting you?
ZoomInfo is solving the problem of finding the personas that I am targetting with my product and it benefits me by bridging the gap and allowing me to find leads that are a good fit.

Connor P.
Star Rating: 5

What do you like best about the product?
Accessibility is amazing. You can easily find whatever prospects you may be looking for down to the software that their organizations are using. All in one place.

What do you dislike about the product?
If I had to choose one thing that I dislike that may be difficult. Probably the complexity in uploading lists, the process could be easier but it's "fine" I don't mind.

What problems is the product solving and how is that benefiting you?
ZoomInfo SalesOS is solving the gap between people that work in sales & their prospects. It saves time & definitely drives motive for conversation to prospects.

Matt S.
Star Rating: 4

What do you like best about the product?
Best in class integrations with SFDC. Very robust product offering that covers 90% of GTM.

What do you dislike about the product?
Data quality can be hit-or-miss when it comes to mobile #s and contact information. I find the need to supplement ZI with additional prospecting tools (LeadIQ, Lusha, Sales Nav, etc). Additionally, they don't have ranked ICP data so you need to add on a product to your techstack that can identify & prioritize accounts effectively.

What problems is the product solving and how is that benefiting you?
Visibility into an account & GTM baseline intelligence: HQ, contacts, intent, insights, etc

Verified User in Insurance
Star Rating: 4

What do you like best about the product?
I like the main page of zoominfo where it provides a news feed. I tailor my search to companies in my region as well as intent topics and funding news. I check this every morning when I start my day to stay on top of recent news.

What do you dislike about the product?
I don't like that not all of the accounts have the full address of the company or the contact information I'm looking for. Another thing I don't like is that there is no industry filter for life scienceor biotechnology.

What problems is the product solving and how is that benefiting you?
It is solving the problem of being able to find contact information for prospects. This benefits me because it saves me time when I'm searching for emails and phone numbers. It is also nice that I can gaurantee 80% of the emails I get off zoominfo will be accurate.

Sonia V.
Star Rating: 4.5

What do you like best about the product?
ZoomInfo SalesOS helps identify who you want to get in front of with your messaging/offer. You can add them to a list and set flows for emails and calls that automate the follow up.

What do you dislike about the product?
There's a lot of emails that bounce back, therefore not the current person or contact info. The information could be updated more, but the database is huge. It means you have to check your results.

What problems is the product solving and how is that benefiting you?
ZoomInfo helps identify the person you want to connect with and has their email and phone number. It saves a lot of time mining for information. We have added this as a lead channel because we can target the ideal customer, and reach out to them quicker. It is generating revenue.

Himanshu J.
Star Rating: 5

What do you like best about the product?
The real time information that we receive to find the contacts to grow our business which streamline communication and alignment, and boost productivity. There are so many great account add-ons to select from, and we appreciate being able to search millions of organisations and receive direct contacts and work emails.

What do you dislike about the product?
Every time, we receive data with 20-30% dead leads . We called Zoominfo, and their customer service is subpar. Pricing is also really very high but sometimes it seems reasonable for the kind of information we get.

What problems is the product solving and how is that benefiting you?
Zoom info is geeting us the real time info of the companies we can approach to for our business along with their contact details. Easy to use along with the more accurate data , Yah there are lot of dumped data as well but most of it is useful , i can say 90 % of the data is approachable and our sales team use this CRM tool to find the leads in the market.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Aside from being able to map out my entire territory and finding new contacts to reach out to, I love the daily email alerts of new contacts and account intelligence. It's also fantastic to set parameters of company size and technologies used which is 100% essential to prioritizing my outreach. The days of spraying and praying are over with!

What do you dislike about the product?
I really can't point my finger at anything I dislike because Zoominfo offers an incredible web application + an incredibly reliable Chrome extension.

What problems is the product solving and how is that benefiting you?
As an account executive who is also responsible for setting my own meetings, Zoominfo is part of my daily routine. I've tried many, many business intelligence tools but hands down, Zoominfo is the most effective.

Soren B.
Star Rating: 4.5

What do you like best about the product?
The feature I find most useful in ZoomInfo SalesOS is the automated data transfer to our CRM system. This allows me to easily update and synchronise contact information with HubSpot, improving the accuracy of our communication efforts. In addition, the search capabilities are incredibly fast and accurate when it comes to finding recent company or individual-level news and contacts within an organisation - I also love being able to sort related organisations by different criteria.

What do you dislike about the product?
I initially found SalesOS in Zoominfo to be overwhelming with its range of features. With so many tools available, I found it difficult to know which ones were important and which ones I should spend the most time on. However, as my experience grew over the months of use, I learnt how beneficial it is to master certain core skills when using this platform.

What problems is the product solving and how is that benefiting you?
I'm able to spend more time focusing on closing deals and less time researching prospects. With ZoomInfo SalesOS, I can leverage data from millions of profiles to easily identify the right prospects - and then quickly connect with them.

Verified User in Real Estate
Star Rating: 3.5

What do you like best about the product?
I like the simple user face, I can easily filter a new search and pull up the list of contacts that work best for me. I can then easily click on all the contacts I would like to export and click export. A process that used to take up to an hour now takes less than 5 minutes. Integrations are very useful and the Intent topics are great.

What do you dislike about the product?
With it being a database the emails and contact information are very hit or miss. High bounce rate and creates a lot of cleanup work for the team. It is also VERY expensive. Hard to justify the cost when other solutions are doing the same for much less.

Recommendations to others considering the product:
There is no better platform to use. It has the accuracy you need, it is constantly being upgraded and improved upon. It not only supports and has B2B data but goes even farther. The feature that sold us on buying ZoomInfo is the intent feature. The intent feature allows you to search different topics and see what companies have been researching that topic. This is a game changer - being in Sales the number one goal is to reach prospects that are the most likely to find use in your product and therefore are more likely to buy your product. With the Intent tool if you are a baker you can search for companies searching "bakeries" online and only target those companies. I'm a fairly new user but I am very excited at the potential of this and all of ZoomInfo's features.

What problems is the product solving and how is that benefiting you?
Just that some smaller companies that sometimes come up that I need to research aren't in the system. Benefits is time efficiency, accuracy, and ability to quadruple our prospecting.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
I'm a long time user and fan of ZoomInfo. I've utilized it as a Sales Rep and a Manager/Admin and I find it easy to use, intuitive and very thorough. The fact that the data is verified makes a world of difference when prospecting for new logo's. There's a great depth of data that makes it easier and faster to research companies and dial into your targets.

What do you dislike about the product?
Because of its broad capabilities, it can take a while for Sales Reps to get fully up to speed on how to use the tool properly. The training and resources, however, are many and varied

What problems is the product solving and how is that benefiting you?
The time we used to spend finding companies and contacts, verifying them and importing into our CRM has been shortenedby about 80%. We're much more efficient in our lead handling process.

Verified User in Restaurants
Star Rating: 5

What do you like best about the product?
There's a lot of direct contact information and an indicator of which people are likely to engage by phone, email, etc. This helps me prioritize who to call in a large data set. I also like the intent feature - I am still digging into this one and how to best use it, but I can tell it is a helpful tool. There is great support including on-demand webinars (from past recordings ) and I have joined a live webinar with great opportunity for Q&A

What do you dislike about the product?
There is almost so much great info that it is hard to determine which features to use first (and so which webinar/tutorial to take first). Maybe a "quick start guide" or something that somehow prompts a new user to check out a feature they haven't clicked into yet.

What problems is the product solving and how is that benefiting you?
Sales OS is saving me time by allowing me to connect with possible users of my product, and giving me intel on the marketplace (sales opportunities). I have been able to reach contacts that would have been hard to find on my own. For example I found a (past) customer whose contact info I did not have (they left an online review... positive... but I didn't have their full name!) Using Sales OS I was able to find their direct contact info

Spencer P.
Star Rating: 5

What do you like best about the product?
The Scoops and Intent functions allow my team to spend our time on prospects already researching about software we provide. It's absurd how much of a difference maker this has been for our team and myself personally. To compound on that point, the Direct phone number and contact accuracy filters really help me get to accurate prospects quicker without wasting time going through a phone tree or gatekeeper.

What do you dislike about the product?
The only thing I dislike is the current bug of not being able to mass 'Complete' or skip contacts that are overdue. It makes me do it 25 contacts at a time... I went on vacation and had 700 overdue contacts so that took a few minutes to get straight.... Other than that, I wish there were the options to push someone into a Drip Salesflow automatically from a previous salesflow to keep trying for engagement.

What problems is the product solving and how is that benefiting you?
ZI Engage is solving the problem of founding of who and how to contact people to drive revenue for my company. It's been a complete game changer and I'd never work without it again.

Verified User in Staffing and Recruiting
Star Rating: 4.5

What do you like best about the product?
I've been using ZoomInfo for almost 8 years now at various companies, and each time it's been introduced, it has allowed for a dramatic increase in BD wins by being able to directly connect to important decision-makers and hiring managers. Beyond just being a resource for contact information, it provides useful business intelligence about targeted companies. It integrates easily into LinkedIn and Salesloft, and has been a major help in landing wins.

What do you dislike about the product?
Information is occasionally out of date; however, you can suggest updates if you find out the correct information or submit a research request. Mobile numbers are also sometimes inaccurate or unavailable, which can be important as more people spend less time at their physical desks.

What problems is the product solving and how is that benefiting you?
It can be difficult to reach people just via one single means of communication - being able to directly reach out to potential clients and decision makers is a huge part of successful campaigns. It's not so much that it isn't possible to do it without ZoomInfo, but the efficiency has helped drive higher billings for myself and organizations I've been a part of.

Matthew G.
Star Rating: 5

What do you like best about the product?
The User-Interface is very easy to navigate. I like the amount of filters provided to users to allow defined searches for leads and contacts. ZoomInfo's dashboard also allows for great information like Intent Signals.

What do you dislike about the product?
Sometimes I notice that despite my filters, some contacts may slip through and completely disregard my filter. For example, if I filter out employees working in HQ in Texas, some random person who doesn't live in Texas occasionally filters through. However, even this is rare.

What problems is the product solving and how is that benefiting you?
ZoomInfo recently made some changes to the UI. This was a great update as it allowed me to remove filters I don't use, which overall made the page more comfortable to view and easier access to information necessary for me.

Peter H.
Star Rating: 5

What do you like best about the product?
ZoomInfo has, what I feel, is the best data. I use it almost every day. The search criteria is extensive and includes pretty much all the criteria I need.

What do you dislike about the product?
The biggest issue with ZoomInfo is the cost. It is not cheap. But if you can afford it, it's worth it

What problems is the product solving and how is that benefiting you?
The people I am prospecting are not easy to find or nail down. Their data is not readily available. ZoomInfo saves me a ton of time in research

Mike D.
Star Rating: 4

What do you like best about the product?
The ability to gather data on prospects all across the country. This helps us scale our target market and where to go next. WebSights help us with exposure to understand where certain accounts are coming from, allowing us to connect with more businesses on social media.

What do you dislike about the product?
There is a lot of information missing when it comes to email and company Revenue. If your sales team dose does not have at least 10 hours a week to work on this program, they will not understand how to execute it properly.

What problems is the product solving and how is that benefiting you?
We are using Zoom Info to help us find clients in the marketplace across the US. Zoom info allows us to find more leads for our initiatives and services.

Liuxu T.
Star Rating: 4.5

What do you like best about the product?
I really love ZoomInfo SalesOS because of its amazing ability to quickly and easily transfer new prospect information into my Salesforce database. It helps me identify the right people with great accuracy by understanding a company's structure and giving me insights into their size, technology they use, etc., so we can tailor our approach specifically for them. What I like best is that it also provides mobile phone numbers; this makes follow-up communication so much more convenient and personal than an email address - especially in these days of remote working, which is becoming increasingly popular across many sectors.

What do you dislike about the product?
I dislike the lack of cyber security in the ZoomInfo SalesOS. Constant interruptions and background noise can make it difficult to concentrate during a Zoom call, especially when many people are on at the same time. In addition, there are serious risks associated with using an insecure platform like this for sales activities; customers could access or participate without proper security precautions in place.

What problems is the product solving and how is that benefiting you?
ZoomInfo SalesOS saves us time by seamlessly integrating with our current CRM with an easy-to-use interface for direct phone numbers. With this tool, I no longer have to search through piles of paperwork and documents to find contact information - it's all in one convenient place.

scott d.
Star Rating: 5

What do you like best about the product?
I trialed three other competitors and get the best results with zoominfo, hands down! More contacts with most accurate email, phone, title and location.

What do you dislike about the product?
Not much to dislike. I do miss the lookalike companies and links in the older version better where three were shown (lower left) when you search on a company. This feature is now performed under 'lists'

What problems is the product solving and how is that benefiting you?
Zoominfo helps temendously in sales hunting in finding the right contacts (title, location) as well as finding similar companies within those industries. Prior to zoominfo, this was a much longer process.

Chinwe I.
Star Rating: 3.5

What do you like best about the product?
I like beinging able to find out company funding and news. As well as checking the tech stack a company may have. I also like the ability to create reports that are emailed to you based on your on frequency criteria.

What do you dislike about the product?
I don't like that the data on employees and contacts can be outdated or inaccurate compared to LinkedIn. I also double check and that is not the best use of my time.

What problems is the product solving and how is that benefiting you?
Not many. I just use to it check account data.

Verified User in Consulting
Star Rating: 4

What do you like best about the product?
There is a wide range of contacts from a wide range of sectors available, Sales OS even covers niche companies in specialised sectors, providing information on the company as well as the contact info. Sales OS is easy to use and very intuitive. The search and advanced search function is critical for developing new leads and for filling in the information gaps in our current CRM system. Exporting lists are also fairly straightforward, the system allows easy classification and exports the selected companies and list in an easy to read format, with a lot of information for our CRM system.

What do you dislike about the product?
While the quantity of contacts is amazing, the quality of contacts leaves much to be desired, the error rate for contacts can hit as high as 30%. While a 70% accuracy rate is still admirable, the 30% error rate is pretty frustrating when trying to develop new leads. There has been instances where an employee is listed under a spsecific company but that emplyee is not an actual employee of said company, or when an emplpyee details are not updated, providing us with inaccurate infomration when updating our CRM. The list system is not entirely user friendly, when selecting contacts to put into a list, one has to manually select all the contacts, this results in some lists taking a logner amount of time to process as it is more labour intensive.

What problems is the product solving and how is that benefiting you?
Zoominfo sales OS helps us solve information gaps in our current CRM system, currently we have gaps of information from using other systems, with Zoominfo sales OS, it allows us to add in vital contact information and missing details about a company. The system also helps our company deduce the size of a company, with the estimated revenue, it allows us tp better prospect companies and group them accordingly. It provides a comprehensive reach of existing companies and it allows us to specially curate leads in order to expand our business opportunities.

Lisa S.
Star Rating: 5

What do you like best about the product?
The functionality that I love the most is uploading a list of companies and being able to pull contacts and contact info to export. Without this feature, I would struggle with prospecting.

What do you dislike about the product?
It would be nice to upload a large list of zip codes.

What problems is the product solving and how is that benefiting you?
Zoominfo allows me to quickly pull a list of contacts from companies in my territory. It gives me what I need to start prospecting. I can target different contacts for different products.

Laxmi P.
Star Rating: 4.5

What do you like best about the product?
the tool has humungous data and great accuracy in terms of information provided. The best one is that the data is authentic and follows compliance guidelines. One of the best in the market

What do you dislike about the product?
However, sometimes the prospect information for lower seniority levels may be missing and the database of companies are little outdated. The team needs to work on updated information.

What problems is the product solving and how is that benefiting you?
Helps us with buying signals and profiles the right ICP. Shares Tech intelligence.

Frank J.
Star Rating: 4.5

What do you like best about the product?
The intent feature is great, and the multiple options to find the fight market, and target group in regards to healthcare prospects. Being able to get layers within each organization is super helpful. Reaching different decision-makers from the same platform makes it easy to use.

What do you dislike about the product?
The data at a time is aged, and I find is not as up-to-date as others. When reaching out to prospects, they may longer be with the company or may not be the right fit.

What problems is the product solving and how is that benefiting you?
I am reaching decesion makers, and being able to add new leads to the sales funnel. Nurture them along the sales funnel, and find like-minded and similar companies in a targeted area.

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
I personally enjoy the zoom info chromes extension. I find it super easy to gather information about a lead or a prospect by just opening their website. With the extension I am able to see contact information, company financials, and company news which is perfect.

What do you dislike about the product?
Sometimes zoom info automatically logs itself out of my computer. I only find this annoying because I have a long log in. It is easier to navigate the zoominfo chrome extension than the actualy website itself.

What problems is the product solving and how is that benefiting you?
Zoom info is helping me locate viable leads quicker than I was able to in the past. I am now much more productive of weeding out suspects and turning prospects into leads because of the inside scoop I get on the company and contacts.

Jafet Amir S.
Star Rating: 5

What do you like best about the product?
What I like the most is the quality of the information, contacts, purchasing propensity, and detailed financial information that can be obtained through the simple filters of the advanced search. I like how easy it is to export data to different formats and even better directly to Salesforce, this option is really useful and allows excellent management of resources, time, and efforts.

What do you dislike about the product?
Sometimes the contact information is out of date. I think that the filters applicable to job positions could be even more precise. search conditionals can sometimes end up in redundancies.

What problems is the product solving and how is that benefiting you?
Prospecting new clients and transferring huge amounts of data to different platforms has become very easy and fast thanks to the integrated functions of Zoom Info.

Cristian N.
Star Rating: 5

What do you like best about the product?
How easy is it to navigate through my accounts and dig up the right and best contacts inside the companies by filtering roles, using preset filters tailored to my need, like buying committees, scoops, etc.

What do you dislike about the product?
I might be missing key shortcuts to be more effective and efficient in gathering the information needed for me as an account manager to use its full potential. Perhaps more tutorials should be available for me to learn how to use the tools better.

What problems is the product solving and how is that benefiting you?
Gathering valuable information regarding companies, industries and key contacts to ease my job and sharpen my approach by providing useful information like email addresses, phone numbers, extensions, mobiles, social media profile links, and more.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
ZoomInfo does a great job of showing org charts within my target accounts and providing me with up to date contact information for phone numbers and emails. I use Zoominfo everyday for prospecting and my job would be almost impossible without it.

What do you dislike about the product?
Sometimes the information can be outdated, but they do a great job of updating to the most accurate information. Also, sometimes the server will crash.

What problems is the product solving and how is that benefiting you?
It's solving the problem of not knowing the organizational structure of target accounts for my sales org. After viewing a company's org chart on your site. I know who's who and the hieracrchy to find the correct decision makers and their contact info.

Chris F.
Star Rating: 5

What do you like best about the product?
No solution on the market can get you the contact information or the intent data that ZoomInfo can. Using ZI, I can find out how to reach my prospects and target them with relevant messaging (very often geared towards known competitor pain points)!

What do you dislike about the product?
I find that very often, the organization maps and contact info is quite inaccurate. While ZoomInfo is a game changer, it cannot be used as a standalone intelligence tool and needs to be coupled with another solution, such as LISN.

What problems is the product solving and how is that benefiting you?
Aside from the obvious use case around contact information that ZoomInfo provides, one of the most valuable tools within ZI is the intent data they can provide. We can measure intent on our website with our native tools but seeing that external or competitor intent data allows us to reach out at a time when the prospect is most interested!

Allison K.
Star Rating: 4.5

What do you like best about the product?
I appreciate that I am able to gauge account interest and specifically find keywords that accounts/prospects are looking into. It helps me write targeted emails and touch on things important to potential customers. The search filters help me narrow down my buying committee. I can then find contact information on the same dashboard and easily export it to my CRM.

What do you dislike about the product?
Sometimes the contact info is not accurate. I also wish that SalesOS was able to pull in more contacts for a wider outreach into key accounts. I'd like the ability to multithread more.

What problems is the product solving and how is that benefiting you?
Finding intent and specific interests. IT has the most accurate contact data out of all the platforms I have used. It saves me time prospecting, looking for emails/phone numbers so that I can be more productive.

Alejandro B.
Star Rating: 4

What do you like best about the product?
On the positive side, I appreciated the remarkable speed of the contact generation software, as well as the vast database it offered, which allowed our company to locate potential contacts swiftly and efficiently, even within our particular niche.

What do you dislike about the product?
Regrettably, I found the contact generation software to be excessively intricate, making it challenging to comprehend at the start. Without the assistance of certain personnel from the company, it would have been arduous to navigate the various features and functionalities in the initial stages of usage.

What problems is the product solving and how is that benefiting you?
ZoomInfo SalesOS has proven to be a valuable tool in solving the problem of limited access to potential contacts within our small niche. Prior to using the software, it was difficult for us to locate and establish connections with relevant contacts online. However, with its extensive database and advanced search capabilities, we have been able to significantly upgrade our contacts database, leading to improved sales and networking opportunities. ZoomInfo SalesOS has benefited us by enabling us to expand our reach within our niche and establish valuable connections that were previously out of reach.

Dave L.
Star Rating: 4.5

What do you like best about the product?
I find ZoomInfo SalesOS incredibly helpful in finding and connecting with the right people within a company. Its intuitive navigation makes it easy for users to get a complete view of a company's structure, personnel, departments, as well as past changes made to individual profiles. This feature helps me keep track of whether or not they are still employed by their respective organisations, which is invaluable knowledge when engaging leads down the pipeline. The fact that there is no significant learning curve adds further value to my overall experience with this remarkable tool.

What do you dislike about the product?
I do not like that ZoomInfo SalesOS does not prevent bad search results from being exported. Also, it can be confusing when a prospect has multiple profiles on ZoomInfo due to job changes and we have to recall DNC numbers for each profile to communicate with the consumer. To make things easier, I suggest implementing an automated system to identify duplicate profiles as quickly as possible.

What problems is the product solving and how is that benefiting you?
With ZoomInfo SalesOS, I'm able to better understand the needs of my potential customer base. The analytics allow me to identify trends and target key accounts more accurately, increasing our success rate in closing deals.

Chris H.
Star Rating: 4.5

What do you like best about the product?
We are extremely impressed with ZoomInfo's SalesOS and value its lead generation capabilities. Not only does it help us run effective campaigns, but the easy-to-use interface increases efficiency and enjoyment for our team. It is particularly helpful that contact information such as LinkedIn accounts is attached to each prospect record; having a one-stop-shop for prospects has increased productivity immensely! Going forward, it would be beneficial to take ZoomInfo's success into account when developing future marketing strategies.

What do you dislike about the product?
I do not like the fact that ZoomInfo SalesOS has not had much focus. The fact that we can only get PDFs for reports and have to run the same query three times just to get different results for different companies makes it inefficient. If we could export the data to an Excel spreadsheet, we would save more time and get better insight from a management perspective.

What problems is the product solving and how is that benefiting you?
This platform benefits me by allowing me to quickly identify and contact qualified leads, create an efficient sales process tailored to each customer, as well as speed up the sales process.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
ZoomInfo SalesOS has proven to be a valuable asset in my role as an SDR. Its feature set and user-friendly interface have significantly improved my productivity and effectiveness. The extensive contact database has helped me identify potential prospects more efficiently, while the intent data helped me reach out to the right companies that are on the lookout for the software I am selling.

What do you dislike about the product?
One area where ZoomInfo could improve is in their customer support. While they offer support channels such as email and phone, the response times can sometimes be delayed, leading to a longer resolution process.

What problems is the product solving and how is that benefiting you?
ZoomInfo Sales OS is a game-changer for SDRs, as it tackles the challenges of prospecting head-on. By offering accurate and up-to-date contact information, it significantly reduces the time and effort required to find leads. The platform's extensive database and user-friendly interface make it a breeze to identify and connect with target prospects, resulting in improved efficiency and heightened productivity.