Linnea C.
Star Rating: 5

What do you like best about the product?
Phone Burner has excellent onboararding so you can hit the ground running. No lag time between getting signed-up and starting to increase producitivity. Nothing else compares to the user friendliness of Phone Burner.

What do you dislike about the product?
I have not found anything about PhoneBurner that I do not like. I used it in the past and then didn't have access when I changed companies. My productivity plummeted without PhoneBurner.

What problems is the product solving and how is that benefiting you?
I am easily distracted and if I am manually dialing my cell phone I can take 7-8 minutes between each call. I pick-up my phone to dial and end up checking my email, looking up stats about the prospect I am calling (even though I have already done my research), reading all the notifications that popped up on my phone that have nothing to do with work. With PhoneBurner in power mode I am forced to ignore all the distractions and concentrate on my calls.

Verified User in Civic & Social Organization
Star Rating: 5

What do you like best about the product?
The onboarding was incredibly efficient and customized. Derek knew the product down cold, he was able to help me customize the software for my own use case on the fly, which is going to be invaluable in the near and long term.

What do you dislike about the product?
I can't think of any downsides at this point. If it seems expensive, just make sure you have a clear plan for how exactly your ability to make more phone calls is going to bring revenue into your organization. For almost any organization it should easily pay for itself.

What problems is the product solving and how is that benefiting you?
In political fundraising, the number of dials is highly correlated with the overall revenue you are able to bring in. But the day is only so long, and it is difficult to make enough calls when you have aggressive fundraising goals. The ability to speed up the process of leaving voicemails and sending emails to people we call has made a huge difference in the number of dials and the number of donations we have seen.

christopher b.
Star Rating: 5

What do you like best about the product?
I like that Phoneburner is very affordable while living up to its promise of allowing you to make 80+ dials an hour. Some of our best reps can even clear over 100/hour, when before, we'd be lucky to hit 60 in a day.

What do you dislike about the product?
My only gripe with PhoneBurner is that setting up your call lists isn't easy, and you can't cherry-pick who you want to call unless you add all the contacts to a new list. Every time you go to a different page, all selected contacts reset, so you must add people to your list page by page instead of being intuitive.

What problems is the product solving and how is that benefiting you?
PhoneBurner solves the problem of high call quotas and limited daily time. We needed to increase our total calls without adding more people to our calling efforts. With PhoneBurner, we were able to 8x our daily call output easily. Now we have more time in the day for other sales activities.

Dan L.
Star Rating: 5

What do you like best about the product?
The onboarding team is on top of it. They want you to have a full set-up experience and will meet with you again in case you need additional help setting up your pipeline. 10/10 service.

What do you dislike about the product?
PhoneBurner is top-notch; templates could speed onboarding up.

What problems is the product solving and how is that benefiting you?
They are helping me with my outbound calls by creating a streamlined system to make the most out of my sales activity.

Ben J.
Star Rating: 5

What do you like best about the product?
The best part about phone burner is the ability to upload leads quickly and easily with any number of data fields I want. I haven't used any other dialing software but won't be since I'm satisfied with PB

What do you dislike about the product?
I dislike that there isn't a more robust crm piece of it and it won't integrate well with hubspot. I usually use it for calling until I set the appt then I move it to hubspot to track the deal.

What problems is the product solving and how is that benefiting you?
Phone burner helps me save time by allowing me to call 1 hour a day and hit my call activity goals in a shorter amount of time, allowing me to spend the rest of my day on other high priority activities

Alexandra P.
Star Rating: 5

What do you like best about the product?
Effortless mini CRM for sales calls. Easy setup and use. Customize dispositions, no missed calls.

What do you dislike about the product?
I would like it to integrate with more CRMs without having to use Zapier.

What problems is the product solving and how is that benefiting you?
As a business owner making sales calls, PhoneBurner has proven to be a game changer. It enables quick and effective follow-up through dispositioning and offers easy speed dialing, voicemail drop, and text messaging. Plus, it's scalable to suit your needs and grow with your business. I signed up online and learned the basics in less than an hour. After trying four other phone systems and wasting hours on them, I'm sticking with PhoneBurner

Zack A.
Star Rating: 5

What do you like best about the product?
Once set up, the ease of use compared to others, Phoneburner is the Lamborghini Aventador of outbound calling platforms. The other platforms don't come close. Easy to use, fast, and great support.

What do you dislike about the product?
Phoneburner can be daunting at first. It can get very complicated if it's your first time setting it up. Fortunately, Phoneburner has great support to help you every step of the way, or they can set it up for you while on a Zoom call. No worries.

What problems is the product solving and how is that benefiting you?
Phoneburner allows me to make a great deal of calls daily. Hundreds. It also helps me keep track of leads that I either wasn't able to contact or need to touch base with at a future date.

Isabel G.
Star Rating: 5

What do you like best about the product?
The time saving on leaving voice messages is worth it. I made 41 calls in less than an hour which is the average weekly calls without it.

What do you dislike about the product?
It will take trial and error until I become fully comfortable using it.

What problems is the product solving and how is that benefiting you?
Making more calls and increasing productivity and results quicker.

Herb M.
Star Rating: 5

What do you like best about the product?
Calls never disconnects and easy to use.

What do you dislike about the product?
Email templates should be there in order to maxmize the outreach.

What problems is the product solving and how is that benefiting you?
Time saving. i can import all my contacts and call them but hitting next button.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
Being able to be mindless in the task like leave a voicemail and email at the same time.

What do you dislike about the product?
Lack of reports like open rate on email.

What problems is the product solving and how is that benefiting you?
I don't want to manually dial each phone number and then send emails. I like that if the person doesn't answer you can leave a voicemail and an email goes out at the same time.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
The customer service, all US based. Walked me through the whole setup process and onboarding. If you're lucky enough, you'll get Derek Chavez.

What do you dislike about the product?
Nothing, absolutely the best experience I've had for someone who isn't very technologically advanced. Thank you!

What problems is the product solving and how is that benefiting you?
Being able to dial at a faster pace, customer relationship management and follow up sequences.

Darya T.
Star Rating: 5

What do you like best about the product?
Ease of use and simplicity, great interface

What do you dislike about the product?
That it doesn't integrate with zoho ATS.

What problems is the product solving and how is that benefiting you?
Concatcing candidates more efficiently

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
The videos to walk through the set up made it really simple and quick to get started. The first round of calls went so fast that I was able to triple my calls and I know it will be even faster as I use it more.

What do you dislike about the product?
I haven't found one yet, and hopefully I won't.

What problems is the product solving and how is that benefiting you?
I'm able to call a lot more people in less time.

Kelly M.
Star Rating: 5

What do you like best about the product?
The software is seamless, and the interface is easy to navigate. I especially like all of the options to communicate with potential clients while in the dial session.

What do you dislike about the product?
Not a dislike, however, I would love to be able to see my notes quickly from the list of clients without having to enter the profile.

What problems is the product solving and how is that benefiting you?
Phone burner has increased our ability to connect with potential clients who previously would have been lost to us. Our reach has increased dramatically, up 124% over last year.

George G.
Star Rating: 5

What do you like best about the product?
There's a lot to like about Phoneburner and I can't really pick a 'best' but there are a couple of key things. The first is speed. Once you've selected the list you are calling it moves very quickly and handles all the mechanics of the job: calling the next prospect, and populating your screen with the customers' record so you assign a disposition for the call with a simple press of the button --of course that includes dropping any of several pre-recorded voicemails and/or sending pre-written emails with attachments or links. You can easily exceed 100 quality conversations per day using phoneburner. I occasionally topped 200 without sacrificing the quality or length of the conversation. The next critical feature is the automatic nature of the record keeping -- no more spending time to update your CRM record when you could be making the next call. Wow -- what a difference! Once you've customized your disposition buttons that's the way your data is captured and summarized.

What do you dislike about the product?
There are two negatives but they re endemic to all outbound calling. First is speed. There are 'faster' tools than Phoneburner -- the ones which only connect you once the prospect picks up. With such tools I can do twice or 3x as many calls but they are lower quality. You get lot of hangups and low quality conversations, and these tools should only be used on a mass-market approach where the telephone. dataaquallity is very low AND you can articulate the value proposition in the first sentence. Second is data quality. The ONLY way to properly use a tool like Phoneburner is to have a quality list and a complex sale where you need connect with the buyer and followup using the PB disposition tools. If you don't have a quality legacy list or opted-in list then you need to MAKE one... probably by using the add-on tools that populate LinkedIn customers with their telephone numbers.

What problems is the product solving and how is that benefiting you?
PB strikes the perfect balance between speed and record-keeping and followup. It's not as fast as robo-dialers but if you are targeting B2B buyers with a complex proposition this is the tool for you.

Verified User in Construction
Star Rating: 4.5

What do you like best about the product?
All the data syncs with our HubSpot CRM. Custom fields help us track lead sources and quality of leads.

What do you dislike about the product?
I would like to be able to sort the calls in Leads by date instead of going to contacts and clicking the ones to call.

What problems is the product solving and how is that benefiting you?
Scheduling appointments quickly and integrating with CRM

Doug C.
Star Rating: 5

What do you like best about the product?
How easy it is to use. Other dialers seem much more complicated.

What do you dislike about the product?
I can't pull the contacts title when I'm cold calling. I'm sure there is a way around it but I need to figure it out.

What problems is the product solving and how is that benefiting you?
The mundane task of cold calling is now much easier.

Juan P.
Star Rating: 5

What do you like best about the product?
The ease of onboarding and use is the top selling point for the system. We use the system during our open enrollment in the health insurance space. We have now expanded to its use with a contracted LATAM vendor. Phoneburner even facilitated staff training as an extra effort to secure our account. The system is very intuitive and has a lot of features that allow you to stay compliant. This power dialer provides the necessary tools which allow a one-to-one dialing experience.

What do you dislike about the product?
The only downside I see is that training should reveal some more of the extra features that could automate your process even more. Maybe a pre-onboarding session would be helpful to establish the baseline and where the client might want to expand his dialing automation capabilities. I want to add the price per seat can be a little daunting for most small businesses.

What problems is the product solving and how is that benefiting you?
Phoneburner is allowing agents to get through leads more efficiently. The one-touch answering, disposition, and voice drops allow for a quick turnover of a list of leads.

Mark B.
Star Rating: 4.5

What do you like best about the product?
In 20 years of using phone systems, I ha

What do you dislike about the product?
ve not encountered a user-friendly service like PhoneBurner. Very minimal training is needed to have a new agent set up and running in a very short time period. For the user, everything is clearly marked and follows a direction that leads to successful completion and accurate recording of the call. From the Admin level, upgrades and changes are simplified even for someone like myself who is not technically savvy. I had been using phone burner as an Agent for approximately 14 months and then moved to an Admin level and discovered there were so many more tools available in the system to maximize my rate of contact and closing. Our representative is patient and always willing to expand to offer suggestions on tools that I may not be used to increase our sales. And he does this without an upsell, just making me aware of the capabilities of the service already included in our cost.....it feels good to be treated as a client and not as a potential sales target on every call.

What problems is the product solving and how is that benefiting you?
Allowing me to integrate email and text into our customer contact

Sagar P.
Star Rating: 5

What do you like best about the product?
Great platform for calling and sending voicemails, emails, and documents with automated commands. The most fantastic thing about using it is that it can be integrated with all the CRM platforms for increasing your business online. This software makes uploading and inserting documents into your client's database much easier now.

What do you dislike about the product?
The software does not allow you to use the software dashboard during an ongoing call. The tools and the icons are not arranged or aligned correctly on this platform. Sometimes this tool needs no. of clicks to complete and perform the function.

What problems is the product solving and how is that benefiting you?
With this software, it has been so easy that we can dial and talk to 3 to 4 people simultaneously. No audio issue is seen during the call. BEing able to generate the lead with this software quickly.

Hemant D.
Star Rating: 4.5

What do you like best about the product?
The staff Was well-trained and helpful in accomplishing my goal of learning the tool

What do you dislike about the product?
Nothing that I could find. I actually like all about the PhonebUrner

What problems is the product solving and how is that benefiting you?
Time and speed of reaching prospects

Verified User in Management Consulting
Star Rating: 4.5

What do you like best about the product?
It makes your daily call sessions so much easier and faster!

What do you dislike about the product?
I've been having some trouble with integration. I think I've got it figured out now, but I still don't think my data is syncing correctly from PhoneBurner to HubSpot. When I make a change to a name, company name, title, etc. in PhoneBurner, is it supposed to reflect the changes in those fields in HubSpot?

What problems is the product solving and how is that benefiting you?
Creates a much more pleasurable dialing experience. Instead of dreading my calls all day long, I can complete all the same activities in half the time or more! I'm still in the early stages, but I think this is going to open a lot of doors for our business in the near future.

kai d.
Star Rating: 4.5

What do you like best about the product?
user freiendly and customer service is amazing!

What do you dislike about the product?
the SMS issue we had that took 3 months to figure out

What problems is the product solving and how is that benefiting you?
SMS took too long to figure out and future issues should take more precedence as it effects my business directly

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
Amazing onboarding! Easy and great system. Ot has everything our team needs.

What do you dislike about the product?
Everything seems perfect. No complaints that I can think of.

What problems is the product solving and how is that benefiting you?
It is an amazing phone system with a great interface and all the features.

Sean R.
Star Rating: 4.5

What do you like best about the product?
During the call I learned about additional features and benefits that I didn't know about. I found their guidance in organizing folders and call sets helpful.

What do you dislike about the product?
My complaint would be that I had to wait a few days to have my onboarding session and I wish the texting feature was part of the base package.

What problems is the product solving and how is that benefiting you?
This software is going to make me more efficient and organized with my leads and outbound sales goals.

Verified User in Oil & Energy
Star Rating: 5

What do you like best about the product?
Had a Zoom with my team and Derek, the PhoneBurner associate, answered all of our questions. PhoneBurner has an easy to use interface with a lot of customization.

What do you dislike about the product?
As of right now do not see any. Integrates with our CRM and has other options as well. Nothing to dislike about using the dial service. Even educates my team and me on how to avoid being marked as Spam when reaching out to our prospects.

What problems is the product solving and how is that benefiting you?
Allowing my team and me to be able to utilize our time efficiently. The email and text capabilities are excellent. The organization of the folders is visually appealing and functional.

William C.
Star Rating: 5

What do you like best about the product?
I love how it auto-dials and allows you to disposition then quickly goes on to the next contact. I think the best part is how it can quickly notate the contact status, quickly leave voicemails while you move on to the next call, and leave emails on your behalf. I have always been slow at making calls but this has easily helped me 5x the amounts of numbers I can reach out to. I'm just getting started with Phone Burner and excited to get on the phone and let it do most of the work.

What do you dislike about the product?
No major dislikes. I guess if I were to change one thing about the system then I would include a way to copy and paste potential phone numbers directly into a contact file. Currently, you either need to import a formatted excel file or you can add one phone number at a time while you are in a contact file. I would just add a way to copy and paste a group of potential phone numbers directly into a contact's phone tab. Phone Burner is great!! For example: copy potential numbers from phone number search engine and then paste them into phone burner contact file (608) 758-0000 - Landline (608) 295-0000- Wireless (608) 359-0000 - Wireless (715) 543-0000 - Landline

Recommendations to others considering the product:
Making calls all day?Try Phone Burner! It will definitely increase your efficiency and productivity.

What problems is the product solving and how is that benefiting you?
It allows me to reach so many more potential numbers than I could have done on my own. Manually making phone calls and notating them takes forever, but this has turned making calls into a strength!

Mariam D.
Star Rating: 3

What do you like best about the product?
Automation of PhoneBurner 1) dialing for me 2)sending emails when I don't reach anyone 3) sending my voicemail when an answering machine pic

What do you dislike about the product?
You have to have a HUGE data base. Without at least a 500-1000 name/phone/email to start it would be hard to justify using this. I received no sales from this product during the 3 months I used it.

Recommendations to others considering the product:
Confirm you have an ongoing source of incoming data to keep updating to turn over, and spend at least 6-9 hours a day learning, understanding and using the program to fully make it work for you.

What problems is the product solving and how is that benefiting you?
Productivity! PhoneBurner can place 50+ phone calls in an hour. When no one answers, my emails or my voicemails are automatic! However, I do need to decide if I want to follow up how often and if the way I set it up was logical at first go round. After integration, I did go back and remove and change folders to make flow better. First month was a learning curve.

Abhishek T.
Star Rating: 5

What do you like best about the product?
The software is time-saving for everyone. You can share voice mails and documents within seconds through an internet connection. Calling can be done immediately and simultaneously. You can also schedule the calls.

What do you dislike about the product?
The software is not being integrated with the Monday.com software. And even the calls are not properly being connected while the software is integrated with other devices or platform.

What problems is the product solving and how is that benefiting you?
It helps my employees take immediate follow-ups over the clients' requests and solve their problems. All the data and information of my business and clients are kept organized every time with the help of this software.

Mike C.
Star Rating: 5

What do you like best about the product?
vPhone, Simple workflow automations, Customizable dispositions/actions, call recording quality is nice Even if not using a CRM you can get away with using this dialer on its own. Nice price point, competent team and it seems like they are really adding features that are useful. Also has a really nice training section. Their vPhone is fantastic.

What do you dislike about the product?
Only a 1 line power dialer, but it also makes sense why they have it.

What problems is the product solving and how is that benefiting you?
Spam Likely - more answers SMS - more engagement Workflow Automations - less time spent doing those items

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
I love the ease of use of this product. The folks at PhoneBurner made things simple from a use perspective, yet impactful in the underlying power of the application.

What do you dislike about the product?
You won't be disappointed with this product. I can be overwhelming at first, but once you get into the flow, things come together quite quickly. The amount of time saved is fantastic.

What problems is the product solving and how is that benefiting you?
As it has become harder and harder to reach people by phone, manually dialing was just not cutting it for me. Now with PhoneBurner, I can make 10x the dials I traditionally made and do so with a lot more firepower as I can leave voice messages and send follow-up e-mails with the push of a button.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
It was really easy to get started and the dialer is super easy to use. I also really appreciate that it is able to operate as its own CRM independently and doesn't require integrations.

What do you dislike about the product?
The pricing is slightly on the higher side of what we were looking for and it is frustrating that you have to pay extra for basic features like a softphone & API usage.

What problems is the product solving and how is that benefiting you?
PhoneBurner helps us dramatically increase our outreach potential. We are able to call a lot more contacts per day than dialing by hand.

Dennis M. W.
Star Rating: 5

What do you like best about the product?
The feeling it creates for the sales team is that they aren't doing outbound calls as just always have a live call fed to them. The focus that is generated prevents the sales team from "squirreling" to other nonproductive sales activities or falling into researching each lead before calling instead of just jumping in and calling all that were predetermined to need a call makes the estimated time saved PhoneBurner reports to be in our opinion only 1/2 of the actual productivity gained.

What do you dislike about the product?
The way it tally's your imported records is strange if you are using your own CRM and importing and exporting through CSV's. Solveable if you choose to hook in by API but that is a much more costly option in development time...

What problems is the product solving and how is that benefiting you?
Keeping sales team focussed on minimum calling hours per day. Impossible to hide aspects of how you see their calling sessions growing in time in real-time in reporting. Way less cajoling is required to keep the sales team motivated. PhoneBurner automatically does a lot of the motivation by just serving up another call!

Alex C.
Star Rating: 5

What do you like best about the product?
It increases efficiencies. The system is also pretty easy to navigate and learn. Onboarding answers all questions.

What do you dislike about the product?
No real issues since implementation. Numbers have only increased.

What problems is the product solving and how is that benefiting you?
Offsetting typical winter decline by increasing dial attempts.

Nichol S.
Star Rating: 0

What do you like best about the product?
We load our leads from Salesforce and then use this tool to make calls through Ring Central MVP, which I think is the program is redundant. As you can see, I don't have anything nice to say about this company.

What do you dislike about the product?
The calls drop continuously, the program is very buggy, and there is a lot of static. Their IT team didn't even know that putting quotations in someone's contact name would make the software malfunction. If I owned this company, I would drop the software because it has cost the company too much time and frustration for the employees.

Recommendations to others considering the product:
Do not purchase.

What problems is the product solving and how is that benefiting you?
I am not sure what this program is solving because I only see this as a problematic software program. This product does not make you more productive; in my opinion, the business has decreased.

Will B.
Star Rating: 5

What do you like best about the product?
Title says it all. We're talking with four to five times more live people than we did in the past. Previously we spent a ton of time dialing and leaving voicemails. Now it's all done automatically!

What do you dislike about the product?
Hard to find something, but maybe better integration with HubSpot? Currently, there is automation, but a good chunk does require manual intervention. Overall though a great product.

What problems is the product solving and how is that benefiting you?
Talking to actual people instead of wasting time dialing and leaving voicemails.

Tim B.
Star Rating: 5

What do you like best about the product?
Phoneburner eliminates all of the dialing and eyework of going back and forth to check the number as well. it saves your voice too with vmail drop.

What do you dislike about the product?
If there was a way to have the onboarding mandatory haha! I learned a lot which will make it even better.

What problems is the product solving and how is that benefiting you?
It is saving me a lot of time and handles the organizing for me. I am sure productivity and sales will be increased.

Timothy R B.
Star Rating: 5

What do you like best about the product?
I like that I can customize my messages before I strat dialing. The ease of uploading my client database was awesome as well.

What do you dislike about the product?
Can't really think of a downside to PhoneBurner

What problems is the product solving and how is that benefiting you?
Time is my biggest enemy and PhoneBurner saves time.

Richard L.
Star Rating: 5

What do you like best about the product?
It's easy to use and it's cloud-based, saves me time

What do you dislike about the product?
Nothing yet, seems to be great... I have no complaints.

What problems is the product solving and how is that benefiting you?
A lot of my time is spent on originating files and managing a pipeline. Somehow I have to fit in selling/outbounds and this software makes it a lot easier to get it done.

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
We just recently started the process and the training has been excellent. We spilled over the 1 hour mark so our rep provided us with a 2nd training for 1 hour to finish our set up process!

What do you dislike about the product?
So far so good but the only thing I wish phone burner had is a notification when you want to record a call. It is illegal in Maryland to record without permission.

What problems is the product solving and how is that benefiting you?
We need to make lots of calls quickly as we have so many people in our CRM that are sitting idly.

Phillip L L.
Star Rating: 5

What do you like best about the product?
The convenience of uploading and having an efficient system of contacting and managing lead appointments with my existing CRM. In comparison to other platforms, this fits a lot better for my needs professionally.

What do you dislike about the product?
The only issue I had was having the challenge of processing so much information without the initial consultation. The videos by themselves did not clarify how to discern different lead types, but it became more apparent once I spoke to Rachel Chavez.

Recommendations to others considering the product:
Schedule an initial onboarding consult before you dive into the videos. The humanistic element provides more clarity, confirmation, and correction to any impulsive notions if you only watch the videos on YouTube. The immediate feedback and guidance provided helped me tremendously.

What problems is the product solving and how is that benefiting you?
As stated, the problems I will be solving with PhoneBurner include managing and organizing my lead generation more effectively. Starting a business part-time has its own set of challenges; PhoneBurner provides more opportunities to give a polished business look that is still professional in the digital sphere.

Verified User in Transportation/Trucking/Railroad
Star Rating: 5

What do you like best about the product?
Speed is the best. I cant belive how fast things go

What do you dislike about the product?
Confusing placing new files. Navigating the files is tuff.

What problems is the product solving and how is that benefiting you?
Fast callls things go really fast.

Virginia C.
Star Rating: 5

What do you like best about the product?
The one-on-one onboarding sessions made launching this new software a very straightforward and simple process. When it became clear that we would not finish everything in the first session, a second was scheduled on the spot, and the onboarding specialist gave us a list of what we needed to prepare for the second session. That alone saved us a ton of time.

What do you dislike about the product?
Since we will have agents using this system in multiple time zones, it would be good if we were able to sync to more than one calendar. For now, we will stick with scheduling appointments in a separate calendar.

What problems is the product solving and how is that benefiting you?
Our agents do not have time for the thousands of cold calls we need to make. The automated voicemails and emails alone made our calls more effective from the beginning. Eventually we plan to integrate with Salesforce and expect to see an even bigger impact on the quality of our leads database.

Kevin D.
Star Rating: 5

What do you like best about the product?
Ease of use. Phoneburner is very easy to use. If you have a CSV file of your clients you can add them quick and even customize your fields to show up when you call them.

What do you dislike about the product?
It does not have a mobile app. Because I use this as my crm, It would be nice to have a mobile app to use.

What problems is the product solving and how is that benefiting you?
I can make 80 calls in just one hour. That includes cold calls and lead calls. It even allows me to leave a generic message and send an email.

David H.
Star Rating: 4

What do you like best about the product?
You can leave VM and send emails all in one step.

What do you dislike about the product?
PhoneBurner does what it says it does. Nothing to dislike

What problems is the product solving and how is that benefiting you?
Not sure

Cameron B.
Star Rating: 5

What do you like best about the product?
Easy to use and get setup for what I wanted to do.

What do you dislike about the product?
The setup did take a good time commitment.

What problems is the product solving and how is that benefiting you?
Takes a little bit of knowledge to setup and time. Anybody committed to growing their business is missing out without using this.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
So far this has been a great app for our sales team. We've integrated with Hubspot and it works well. It's created efficient use of phone prospecting time and automates the simple follow-up email and voicemail task.

What do you dislike about the product?
I don't dislike anything about it, I'm looking forward to the more native integration with Hubspot, I think that it is a great app thus far.

Recommendations to others considering the product:
Do it, it's worth the cost.

What problems is the product solving and how is that benefiting you?
The main benefit is giving our sales guys the autonomy to run their call cycles in an organized and effective manner. The one-click automation tools save a lot of time and allow us to create multiple touchpoints throughout the client journey. It is much easier for the guys to get through their mandatory call numbers and to be able to sort and refine their contact lists for future use.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
I like all of the customizable Options like adding my scripts to the dialer and being able to send emails. i also like that it's easy to use

What do you dislike about the product?
The only thing I don't like is not being able to go to previous call during a dial session

What problems is the product solving and how is that benefiting you?
It allows me to make 100's of sales calls everyday easy

Stephen M.
Star Rating: 5

What do you like best about the product?
PhoneBuner is an awesome tool. But better than the tool is the service! Rita listened to what I wanted to accomplish with my follow-up and knew exactly what to do. She took my scattered ideas and simplified the process...then built it in just a few minutes while I watched in amazement. What a great team!

What do you dislike about the product?
Anything I would change would be minor and doesn't affect my current productivity.

What problems is the product solving and how is that benefiting you?
I use PhoneBurner to create automation and simplify multi-faceted follow-up. I'm seeing instant sales, as well as nurtured sales leads, turn into closed sales. The automation of call dispositions, SMS text, emails and videos saves me lots of valuable time. For the first time in 5 years, I look forward to making my sales calls.

Verified User in Commercial Real Estate
Star Rating: 3.5

What do you like best about the product?
I love the dispositions and ability to record voicemails to send automatically! Saves loads of time. The platform itself is easy to use and understand. Not sure how it stacks up to competitors as this is the only autodialer I've used.

What do you dislike about the product?
The integration with HubSpot seems to be a little tricky. I'm still working kinks out and having trouble getting PhoneBurner to "talk back" to HubSpot. The problem may rest with HubSpot too. PhoneBurner needs someone who specializes in integration to help clients with onboarding as the general onboarding specialists cannot be expected to know about every integration and feature.

What problems is the product solving and how is that benefiting you?
PhoneBurner allows for users to make more dials in less time, which in turn turns into more leads in less time. It helps keep everything organized and automates arduous tasks such as leaving a voicemail, sending a text or an email.

Verified User in Oil & Energy
Star Rating: 5

What do you like best about the product?
The speed in which I can get through calls per hour and how it organises my day.

What do you dislike about the product?
Takes a little while to get used to and can be overwhelming at first.

Recommendations to others considering the product:
I think for any business making outbound calls and trying to keep track of calls made it's a must.

What problems is the product solving and how is that benefiting you?
Helping me get through more calls which leads to more sales and how I can organise automatically into folders which helps with efficiency.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
I love the interface of the software to use

What do you dislike about the product?
It would be nice if they included SMS messages at the lower price level

What problems is the product solving and how is that benefiting you?
Getting volume for calls and follow-up time, I do

Verified User in Insurance
Star Rating: 5

What do you like best about the product?
Phone support is the best bar none. Very helpful.

What do you dislike about the product?
The price could be a little affordable for product.

What problems is the product solving and how is that benefiting you?
Contact order.

Xavier P.
Star Rating: 5

What do you like best about the product?
That it sends voicemails and emails within seconds, it saves me so much time, and it is super easy to use and update with new info. defiantly helps me stay on top of all my clients

What do you dislike about the product?
Some layouts and how it displays the info on phonburner while burning. sometimes it seems too small and too hard to double click and select something

What problems is the product solving and how is that benefiting you?
reaching out to more customers in less time. it helps me achieve my goal and not leave things or un spoken customer for the next day

Verified User in Primary/Secondary Education
Star Rating: 5

What do you like best about the product?
PhoneBurner support and set up was the best experience I have had and the tool is very powerful and customizable

What do you dislike about the product?
The set up does take some time and patience and someone who is pretty technical to admin

Recommendations to others considering the product:
I would definitely consider this software if you have a large volume of leads, with limited resources to make calls. The efficiency is amazing. Be prepared to have a technical admin assist with issues and set up, but the integrations are awesome (Zapier/Imports, etc) and very customizable.

What problems is the product solving and how is that benefiting you?
We have a LARGE volume of leads that are not being properly worked and this will allow our 4 person team to tackle this.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
PhoneBurner has a lot of features--power dialing, automated voice mail drops, automated email dispositions. I REALLY like that I can import a call script into the PhoneBurner app (rather than having it in a separate word doc) and I like that PhoneBurner has tools for managing contacts.

What do you dislike about the product?
I have yet to discover any downsides. So far so good.

What problems is the product solving and how is that benefiting you?
Prospecting. Outbound lead generation. Quickly dialing through large numbers of leads.

Matt M.
Star Rating: 5

What do you like best about the product?
Its clear phoneburner was built by people that understand sales. It covers everything in a very user friendly way. Our onboarder, Rachel Chavez, was AWESOME.

What do you dislike about the product?
No export feature on the DID list. Other than that, no complaints.

What problems is the product solving and how is that benefiting you?
Disposition reporting, outbound call productivity, DIDs being flagged by telecommunications carriers as "potential spam"

Daniel H.
Star Rating: 5

What do you like best about the product?
I like the ability to do voicemail drops, emails, and notes all in one place.

What do you dislike about the product?
Takes some time to learn to navigate. It took a while to realize that I should be using tags instead of folders.

What problems is the product solving and how is that benefiting you?
Calling on warm list. I have managed to get about 3-4x the number of calls made in the same time.

John S.
Star Rating: 5

What do you like best about the product?
It is a great autodialer. The integration into Sales Force makes it SUPER easy to use.

What do you dislike about the product?
Sometimes it's dependant on the shortcomings of the CRM that it integrates to.

Recommendations to others considering the product:
Phoneburner is an excellent tool, and their tech support for it is OUTSTANDING! the issue are few and far between, but when you DO have to call tech support, it's onshore, quick, and the tech's are smart and knowledgeable. It never sounds like a script.

What problems is the product solving and how is that benefiting you?
Call volume. It makes calling SO easy. With the display functionality that it has of the parts of Sales Force, it makes it easy to see basic info on the company before calling, and it has accelerated the amount of dials I can make in a day

Rick J.
Star Rating: 5

What do you like best about the product?
Derek's patience was absolutely amazing and genuine

What do you dislike about the product?
We are still having a lot of trouble connecting to Monday.com

What problems is the product solving and how is that benefiting you?
allows me to organize my phone marketing

William C.
Star Rating: 5

What do you like best about the product?
The customer service I experienced while integrating into Salesforce was excellent. Allisa helped me integrate PhoneBurner into Salesforce in minutes! I almost doubled my daily call volume instantly.

What do you dislike about the product?
Everything that I have used so far has been great. We needed a power dialer, and PhoneBurner is an excellent power dialer. Easy to customize and drop prerecorded voice mails as you move on to the next call.

What problems is the product solving and how is that benefiting you?
The biggest problem PhoneBurner has helped solve is hitting a high volume of quality calls with a very lean team. PhoneBurner has added a multiplying factor to our team, optimizing time on the phone and expanding our reach without growing the team.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
Phoneburner is a great way to save time while avoiding call reluctance. Because the calls are already tee'd up for you, you will just make the calls rather than coming up with creative ways to avoid doing what you need to do. This is a game-changer.

What do you dislike about the product?
Phoneburner forces me to make the calls that I would rather procrastinate on

What problems is the product solving and how is that benefiting you?
PB keeps me from using creative procrastination tactics to delay my morning calls. It saves me about 25% of the time that I would usually take by not having to think of who to call next

Roxi L.
Star Rating: 5

What do you like best about the product?
Ease of use is the best part of utilizing Phone Burner. From importing leads, to organizing them, to dialing out, and then seeing reports for follow-up- easy easy easy. CRUSH your outreach.

What do you dislike about the product?
I would like to see a function that will allow Phone Burner to batch all contacts that are reached on the dial-through into a separate list for later access. There is a way to reach it...but it seems a little buried. The email tracking sucks big time. Its a farse as far as I am concerned.

What problems is the product solving and how is that benefiting you?
I have realized that it can be so much easier to get through my day without using my expensive bloated and cumbersome CRM system. With a tool like Phone Burner to create valuable and qualified candidates for my sales, I don't even touch my CRM until its time to write a proposal.

Jason A.
Star Rating: 5

What do you like best about the product?
I was able to import my leads and get started quickly. The CRM is easily customizable. I was able to organize my leads and get to work.

What do you dislike about the product?
I haven't found any gripes yet. After my onboarding and watching the training videos, I was pretty much ready to do what I needed.

What problems is the product solving and how is that benefiting you?
I can track which lead types I need to pursue and which types I should avoid. It makes the prospecting process a bit more efficient.

Tim B.
Star Rating: 5

What do you like best about the product?
Simple and easy to use. They make their systems easy to use and their support team is always ready to answer a question and help make your dialer experience better.

What do you dislike about the product?
Maybe making it easier to change lead lists and to organize lead lists.

Recommendations to others considering the product:
Do it. Hit more clients and make more money.

What problems is the product solving and how is that benefiting you?
We are able to hit more calls and more clients with their system. We are leaving voicemails and emails for all our cold calls.

Verified User in Alternative Medicine
Star Rating: 4.5

What do you like best about the product?
The short time it takes to go from call to call

What do you dislike about the product?
I do not like the fact that it does not give you the timezone based on the area code

Recommendations to others considering the product:
Book an onboarding appointment immediately!

What problems is the product solving and how is that benefiting you?
The organization of our outbound sales process has improved tremendously

Karly M.
Star Rating: 4.5

What do you like best about the product?
I love the ability to reach out to as many clients as possible in the most effective way. This is in the form of calls and emails.

What do you dislike about the product?
I do not love how there is a limit on how many contacts you can reach out to in 24 hours.

What problems is the product solving and how is that benefiting you?
I can call, send automatic emails or voicemails, and send my own email campaigns to as many contacts as possible in the most efficient way. PhoneBurner has made my time that much more productive.

Verified User in Mental Health Care
Star Rating: 5

What do you like best about the product?
It's super user-friendly and the staff is great to work with!

What do you dislike about the product?
I'd like to be able to export advanced searches of my entire team from the admin account

Recommendations to others considering the product:
Check it out!

What problems is the product solving and how is that benefiting you?
Call center tracking and ease of use. This program is easy to use which is not always the case!

Tom N.
Star Rating: 5

What do you like best about the product?
Automation of sending emails and leaving voicemails is fantastic.

What do you dislike about the product?
It is not a complete CRM solution. But it can integrate with other CRM's.

Recommendations to others considering the product:
I would recommend taking advantage of PhoneBurner's support to set up your system.

What problems is the product solving and how is that benefiting you?
It helps speed up the process of making outgoing calls, leaving voicemails, and sending emails. We can make 2-3 times as many calls with PhoneBurner compared to without.

Dave S.
Star Rating: 5

What do you like best about the product?
The onboarding of new clients was exceptional. And the follow up after the sale was great

What do you dislike about the product?
No downsides. Other than I wish it worked with PipeDrive

What problems is the product solving and how is that benefiting you?
Call reluctance. Time savings.

Nikki P.
Star Rating: 5

What do you like best about the product?
What I like best is how customizable the software is to my individual needs and business.

What do you dislike about the product?
The biggest downside is that if I accidentally end the call on my phone, it ends my dialing session. I am learning how to manage this, though.

What problems is the product solving and how is that benefiting you?
I am saving substantial time with PhoneBurner. I no longer have to waste time listening to someone's voicemail greeting or leave voicemail after voicemail. I don't have to hang up and go searching for the next number because it's already there. It also keeps me focused because when one call ends it immediately starts dialing the next one. No getting distracted with less important tasks until I've completed my session.

Benjamin C.
Star Rating: 5

What do you like best about the product?
Onboarding is pretty impressive considering there are no extra fees to help you get setup and customize your dialer.

What do you dislike about the product?
Nothing, at the moment everything is going smoothly.

What problems is the product solving and how is that benefiting you?
Using phone burner to nail down speed to contact on live leads and also dial lists simultaneously

Tanner F.
Star Rating: 5

What do you like best about the product?
They have so many features for cold calling. It makes it super easy and it has great support staff. The support is key to setting up and learning new things.

What do you dislike about the product?
You can't go back and forth between contacts as your calling. This isn't very necessary and you do one at a time anyways..

Recommendations to others considering the product:
If you can do it for the money, make some calls during your free time and make some sales.

What problems is the product solving and how is that benefiting you?
Very fast voice-mail drop and extremely easy setup. It's super user friendly.

Ian S.
Star Rating: 5

What do you like best about the product?
Flexibility and usability. The best dialer I have ever used.

What do you dislike about the product?
It would work a little better if it connected with calendly.

Recommendations to others considering the product:
Use the support and onboarding resources to really learn how to use phoneburner.

What problems is the product solving and how is that benefiting you?
It works great. I am just starting to use it, but the onboarding webinar was a huge help.

Michael M.
Star Rating: 5

What do you like best about the product?
It provides everything I need from dialing to voicemail drops and text all from a single phone number so I can coordinate my outreach appropriately

What do you dislike about the product?
I don't mind that it isn't a triple-line dialer because I think that gives a poor experience for the receiver, but that would be the only negative.

Recommendations to others considering the product:
Schedule your onboarding as soon as possible. I learned so much from that session, even though I thought I was using it well.

What problems is the product solving and how is that benefiting you?
Smiling and dialing