Matt H.
Star Rating: 5

What do you like best about the product?
Orum's dialer has been very helpful when calling large numbers of prospects in a row, but also provides many ways to cater to your prospecting style. You can call by account, time zone, cadence- you can log notes for yourself for reference for future calls- and you can call from different numbers to increase chances of pick up. Other dialers may do this as well, but Orum's support has been the best. Issues are few, but they are so quick to respond with how-to's if I'm wandering how to do something specific, and the training while onboarding the tool was a snap.

What do you dislike about the product?
It's hard to pin point anything that wasn't quickly resolved, but if it's possible to reduce the dial tone, but keep the speaking volume the same volume that would be a little break on the ears.

What problems is the product solving and how is that benefiting you?
Calling large numbers of propsects for sales is so much faster when using a dialer like Orum. It even functions to pull up linkedin and cadencing tools alongside whoever you are ringing so you can reference each without having to open them manually.

Kara K.
Star Rating: 5

What do you like best about the product?
It's a super helpful tool that allows outbound sales reps to make the most of their time by dialing an entire CRM list. I love that I can hit dial and just wait for someone to pick up. I also think the use of filters on the lists used in orum helps narrow in on my calls.

What do you dislike about the product?
Only feedback I can think of off the top of my head is that I would like if we were able to delete vms in bulk and also send text messages out at the same time. That would be super useful! I also don't enjoy the dial'd in prompt. It can be super loud at first...

What problems is the product solving and how is that benefiting you?
Orum solves the issue of having to dial each prospect back to back. I can pull a list in , hit dial and it does all the work for me. It's helpful when I need to make some calls but don't want to do everything manually.

Joe D.
Star Rating: 5

What do you like best about the product?
The ability to not only call in parallel to up to 6 people at a time but the added insights of seeing who you're calling and how you've interacted in the past. You could run multiple campaigns through one person because they can manage their calls all in one place at a fraction of the time it would take to do it manually.

What do you dislike about the product?
I think companies are going to and are starting to get hip to all the ways sales folk are trying to get their attention which means they put up walls like a google assistant that Orum cannot crack.

What problems is the product solving and how is that benefiting you?
With Orum I am able to make the amount of calls that would previously take me all day and get them done in under an hour. This allows me to connect to more people, have more conversations, and set more meetings.

Jessica W.
Star Rating: 5

What do you like best about the product?
I love that it seemless intigrates with Outreach. I am able to get through so many more call tasks in one day. I no longer have to deal with invalid numbers on a regular.

What do you dislike about the product?
The system seems to lag at times. It can be difficult to locate some of the tasks from Outreach that are pulled over to ORum. Yo think when you are doing all call tasks that all the tasks would pop up but you sometimes have to individually go into the specific sequence to be able to complete all of tasks.

What problems is the product solving and how is that benefiting you?
Being able to call multiple prospects at one time saves so much time. It saves time and effort and I am able to keep up with so many more tasks and different things I am working on at once.

Richard B.
Star Rating: 5

What do you like best about the product?
Orum is the closest thing to cold calling as a super power. This is the most effective time saving tool in an era when prospects are overwhlemed emails in full inboxes. Additionally, having the LinkedIn button to open a prospects profile makes for a highly effective interface design. Frankly, I don't see how every company isn't already using Orum.

What do you dislike about the product?
The only caveat is that you need to keep the dialer well-fed with quality data because with the ability to power dial 6 parallel lines at the same time also means that you will need to invest time into making sure you have plenty of prospects to call each week.

What problems is the product solving and how is that benefiting you?
Orum allows my team to reach more prospects /decision makers than it is humanly possible to call if dialing one-at-a-time.

Delilah M.
Star Rating: 4

What do you like best about the product?
I like how efficent it is. I get through tasks very quickly and love how it integrates with outreach and linkedin which helps me with personalizing my apporach to prospects. My favorite part is how it shows the email i sent the prospect which helps me to frame my calls. Having the notes and account information there is helpful.

What do you dislike about the product?
Sometimes it can have problems such as calls not logging in (having to redo them even though I have already called) , lag, and not all the information being transferred from our CRM to Orum.

What problems is the product solving and how is that benefiting you?
Helping me to get through my outbound calls much more quickly. I am able to reach a larger amount of prospects in a quarter of the time. I just love how automated it is.

Will H.
Star Rating: 5

What do you like best about the product?
No delay on dialing in, allows up to 3 dials at a time, seamless integration with HubSpot. Really enjoy using Orum as a whole and it is vital for our small sales operation. Price of it pays for itself

What do you dislike about the product?
Removing a prospect from a list doesn't remove it for other users. Makes it so you have to stick to your own list which is fine but when people get promoted, change positions, etc., it can cause a stress as to whether you're double calling prospects on accident that should not be reached back out to.

What problems is the product solving and how is that benefiting you?
Outbound dials and making sure we're hitting quotas

Zach C.
Star Rating: 5

What do you like best about the product?
What I like best about Orum is that Orum works how it was described and sold to us. The software it uses is fast and effective at dialing contacts and and getting hundres of dials in per day.

What do you dislike about the product?
There are two that could make Orum better. One is a manual dialer pad. It would be nice to pick an area code from our list and manually dial contacts by entering in their number into a dial pad. The next thing is improving the latency of connecting to a live call.

What problems is the product solving and how is that benefiting you?
The sheer amount of dials per day vs manually dialing contacts from our CRM. It is making my workflow much easier and it is making my days significantly more efficient and effective.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
It's integration with Hubspot. And the seemless parallel dialling capability. There is a bit of a delay when someone answers that we thought would be an issues after internal tests, but for the moment it doesn't seem to be a problem for the people we ring.

What do you dislike about the product?
We are yet to find any downsides. Ultimately the ROI you'll get from it is down to the quality of the data that you feed it. And I reckon there will be some diminishing returns on it's use once we've gone through all out best data, of course we'll buy some more and try that, but if it's not as good as what we have already put through we won't get much from it. That being said, the cost of 2 Orum licenses for 1 year, we would happily pay that to go through and validate our data let alont have the chance to actually speak with a good portion of the people we have in our system. There's basically no downside, for us at least.

What problems is the product solving and how is that benefiting you?
We have a database of around 3000 mobile numbers of potential people that we can deal with. But a very small sales team with no specific BDM function. This is the only way we will get through all those contacts.

Bryan O.
Star Rating: 5

What do you like best about the product?
Parallel dialing has changed the way I make phone calls, it has become a tool that I can't see myself not using, great job team! Competitors are still in the early stages I feel like you guys are at least 3 steps ahead in terms of UI and product support

What do you dislike about the product?
There has been a couple of bug here and there, specially with the call history update, the Orum team made sure to address our concerns and we are waiting on the resolution. Overall great job!

What problems is the product solving and how is that benefiting you?
Orum is helping me to call all my prospects without wasting time, the automated system that detects voicemails and other IVR has really improved my performance

Sacha B.
Star Rating: 5

What do you like best about the product?
Easily call hundreds of prospects while being able to see their LinkedIn and personalize. With a click of a button it syncs to our cadences. Havent experienced a competitor that can compete

What do you dislike about the product?
Its takes a couple weeks to get used to, since dialing multiple prospects at a time can at first be confusing. To figure best practices I'd recomend to start with 2 dials a day then scale.

What problems is the product solving and how is that benefiting you?
Expanding our current outreach. We are able to contact more people, leading to more meetings and higher results. Orum keeps our work organized and easily syncs.

Gerry M.
Star Rating: 5

What do you like best about the product?
Parallel dialing feature accelerates the number of sales calls I make in a day and connects me with decision makers faster. The analytics are insightful and actionable to help us continously improve our messaging.

What do you dislike about the product?
The left navigation with the dialpad dissapears when resuming dials so I have to open it up every time.

What problems is the product solving and how is that benefiting you?
Gives me back hours in my day to focus on outbound strategy, emails, and prospecting. Orum has accelerated my sales productivity and I'm having meaningul conversations with prospects faster.

Brendan M.
Star Rating: 5

What do you like best about the product?
My absolute favorite feature of Orum is its integration with my CRM. Instead of performing call tasks one at a time within Outreach, I can complete them in Orum & which progresses them in my CRM. Not worrying about tasks within my CRM is a huge time saver.

What do you dislike about the product?
A 'downside' of Orum that I initially disliked but have adapted to over time is not knowing what prospect will answer their phone. During call sessions, the user can see the active calls being made, but there's no way to do any pre-call prep. You've got to be pretty agile if & when a prospect answers. This is anxiety-inducing for me but could be exhilarating to others...

What problems is the product solving and how is that benefiting you?
Orum solves the problem of time spent making dials; now, I have 5-6 quality phone conversations daily. Before Orum, I had that many calls weekly. By making multiple calls at once, I can make about six times as many calls as I was before using the solution. No-answers, dial trees & bad/dead numbers are automatically filtered out so I can focus on connects.

Monkhoo T.
Star Rating: 5

What do you like best about the product?
The auto dialing aspect is probably the most helpful as a basic use case, but Orum's seamless integration into Outreach so I have on my screen what emails I've sent and how past calls with a prospect have gone is what makes the experience the best. Love that I can keep my call volumes high each week to support my prospecting efforts. Highly recommend for teams that are focused on increasing call volumes.

What do you dislike about the product?
Sometimes phone numbers that Orum says are clean show up as spam when calling prospects. This can be worked around though by consistently changing phone numbers every week or two, so not the worst thing in the world. Just annoying when I forget to change numbers sometimes.

What problems is the product solving and how is that benefiting you?
A need to increase call volumes and quality of calls. The integration with Gong that allows for easy review of calls or to share with other team members is great.

Malachi L.
Star Rating: 5

What do you like best about the product?
Orum boasts the most effortless user interface out there, and their customer service is top-notch. Shoutout to Avi Mesh for being a real gem! One of Orum's most fantastic features is the silent ringtone because, let's be honest, who enjoys listening to a droning dial tone all day? As a hardworking SDR, you deserve better. But wait, there's more! Orum is all about customization, so you can filter by cadence, locale, and due date, while managing multiple numbers across time zones. It's like having your own team of personal calling assistants handling all the work while you sit back and wait for a pickup. Orum is a game-changer for anyone looking to prospect with relevance at scale.

What do you dislike about the product?
It's on the pricier side but all I have to say is you get what you pay for. It's worth it.

What problems is the product solving and how is that benefiting you?
As an SDR, Orum has helped me gain time to do relevant research, hone in on messaging and verbiage, and call at a scale that I never could before. This tool makes a frontline employee like me feel valued because of all the gruntwork I now do not have to do!

Chloe B.
Star Rating: 4.5

What do you like best about the product?
Orum allows my productivity to skyrocket throughout the day. I am able to work through a larger volume of calls at a much quicker pace. I also really appreciate the help from the support team whenever something is buggy or not working properly.

What do you dislike about the product?
My company personally integrates Orum with outreach rather than salesforce, which means that in order to fully understand the use case of each client, I have to manually pull up a lead in salesforce. I am not sure if there is a way to click on the lead directly from Orum to pull up salesforce or not, but that would be hugely helpful. - Another slight downside is that I feel like Orum has a fair amount of instances where it is running slowly, glitching, or in which I need to restart to get it working properly again.

What problems is the product solving and how is that benefiting you?
It's decreasing my time spent dialing while increasing my call volume. It is also increasing my connection rate with the option to change phone numbers.

Desmond T.
Star Rating: 5

What do you like best about the product?
It allows our org to maximize dialing efficiency, without sacrificing call/conversation quality

What do you dislike about the product?
Better reporting capabilties. Made huge progress vs a few years ago, but still a work in progress. However, improvements/new features are made quite frequently.

What problems is the product solving and how is that benefiting you?
Power dialer. Maximize efficiency without sacrificing quality. Takes away the need to click to dial. Auto drop email, auto open CRM and Sales Nav link to each prospect. As a result we are able to increase out dial output by 50+% vs click to dial.

Nathanael H.
Star Rating: 4.5

What do you like best about the product?
I love how quickly I can get through dials! I came from an environment where everything was manual and incredibly slow (required call logging but through a very time-intensive process). Orum makes selecting a disposition and moving to the next call easy and quick.

What do you dislike about the product?
I don't like how little time I have to mark if a phone number is wrong. When dialing, if I find that a number on my list is invalid, I have to pause dialing, find the number that I dialed, mark it then resume dialing. Maybe an option that lingers while the subsequent call is live that allows you to identify the previous # as valid/questionable/invalid?

What problems is the product solving and how is that benefiting you?
The speed of putting in dials. In this same role, I had used Outreach for a short time. It was GREAT. But the speed isn't anywhere near Orum. Orum for the win for sure!

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I like how the BDRs can efficiently make dials throughout the day. Before Orum, the process of dialing was extremely manual and we would go hours or even days without a connect.

What do you dislike about the product?
The "beep" (bridge to connect) takes a little while and it throws the BDRs off a little bit when it's delayed. This is something we've worked around but was an adjustment at first.

What problems is the product solving and how is that benefiting you?
Before we started using Orum, our connect rates were extremely low. Because of this, the BDRs weren't getting enough at bats and were often nervous when a prospect would answer. Now, they are not only getting increased connects over the phone, but their confidence has also increased as well.

Colin H.
Star Rating: 5

What do you like best about the product?
What I like most is the library where you can store recorded calls... makes training new hires on cold calling much more simple.

What do you dislike about the product?
There are really no downsides other than not a great integration with Salesforce. It does have an INCREDIBLE integration/ connection with Hubspot however.

What problems is the product solving and how is that benefiting you?
It solves the issue of slow dialing, also solves the issue of low connected call numbers. Multi dialing and the ability to change our outbound phone numbers has been huge.

David O.
Star Rating: 4.5

What do you like best about the product?
Easy to call many prospects and disposition them with ease. The call notes and past call log helps understand what that prospect has been through with Orum. Must have tool for mass dialing.

What do you dislike about the product?
There are some features that definitely need to be added. The biggest one in my opinion is a back button or previous call area. Sometimes when auto dialing you don't have time to write a note or put an invalid number on a prospect because it auto dials to the next. There should be a way to go back to your previous prospect dialed and put in notes.

What problems is the product solving and how is that benefiting you?
Orum is solving the time it takes to make dials to my prospect. This benefits me because I am able to call lots more people in a much shorter time than if I were to call one off.

Clare D.
Star Rating: 5

What do you like best about the product?
Orum enables me to double my productivity - I can call twice as many people in the same amount of time as it takes on Salesloft. Orum motivates me to make more dials by removing admin work - less likely to take breaks when the phone is continuously ringing!

What do you dislike about the product?
The only thing I have trouble with is that when someone calls me back, the call is forwarded to my cell phone, but the caller ID that shows up on my cell is my Orum number, rather than the prospect's number. I can't see who is calling me back if I'm not at my computer.

What problems is the product solving and how is that benefiting you?
Orum is helping me increase my outbound call volume, effectively giving me more hours to sell every day. Orum solves the very manual, click-heavy workflow that I experience using Salesloft.

Saad G.
Star Rating: 4.5

What do you like best about the product?
Ability to connect with prospects I haven't been able to connect with. So easy to set up, and Shara Davoodi was great at listening to our queries and helping us onboard. Anything we needed or every time we messaged on Slack he was there. We ended up purchasing Orum for our UK + US and have been using it ever since.

What do you dislike about the product?
Not anything terrible, but they could have pushed us more to listen to their excellent advice, which is on us as much as it is on them. Switching numbers was a game changer and pushed us to buy it. They could have educated earlier would have made us sign up quicker

What problems is the product solving and how is that benefiting you?
Helped connect with more prospects. Create + educate us around cold calling. Save time + generate more revenue

Verified User in Program Development
Star Rating: 5

What do you like best about the product?
Once I started using orum I began to get more results; since I'm not wasting so much time on dialing, I'm actually focusing on closing deals also the parallel dialing made me reach to much more people

What do you dislike about the product?
would love to get more statistics other than that, I like the product It can be more user-friendly by giving us a personal weekly summery or a daily summary in the end of the use

What problems is the product solving and how is that benefiting you?
I do not need to call each user by myself, so it saves me a lot of time and I am more productive also it disposition the status automatically so I have more time to close deals

Ewing G.
Star Rating: 5

What do you like best about the product?
Orum goes beyond being a dialing tool. When I first used it at IBM, we tested 3 dialers, 2 of them market leading, and Orum did the best job of not only getting through lists quickly, but cleaning up poor fit prospects and numbers. It's one thing to have a list and call it rapidly, it's another to make sure that your callers never call a bad number twice, or bombard a single prospect with too many calls. The new dashboard makes it easy to spot a bad list, poor fit persona, or market segment that isn't as strong as the others in your GTM.

What do you dislike about the product?
No real downsides that I've experienced. Orum can work with a simple .csv or integrated to the who's who of CRM and sales engagement platforms.

What problems is the product solving and how is that benefiting you?
Orum allows you to rapidly test message fit to persona and market segment. Gone are the days when you pick accounts, stick to them for 6 months, and hope you are right. With Orum you can methodically do hypothesis testing at enough scale to be agile and iterate quickly. This is THE method for scaling software companies that rely on a direct sales model. The modern seller needs to be on the phone - it is the ONLY synchronous way to engage with potential new customers - every other method is passive and asynchronous.

Landon E.
Star Rating: 5

What do you like best about the product?
Can prioritize time doing other activities, and don't have to spend hours a day manually dialing

What do you dislike about the product?
Sometimes it takes a bit for them to detect a connection, but typically doesn't deter from booking meetings

What problems is the product solving and how is that benefiting you?
Preventing sales professionals from wasting time dialing manually, and focusing on more strategic initiatives. Also bringing teams together by facilitating a way that remote teams can make dials together

Wayd D.
Star Rating: 5

What do you like best about the product?
Parallel dialing is a crucial tool I can't believe I lived without last year. My sales team puts up 3x the dials and meetings they used to.

What do you dislike about the product?
The interface is clunky at times, and the beep that you hear when you connect to a prospect is sometimes delayed.

What problems is the product solving and how is that benefiting you?
We are able to make more dials, have more conversations, and book more meetings

Addison Z.
Star Rating: 4.5

What do you like best about the product?
Orum does what it sets out to do and does it well. I like that there are many quality of life features to not only enable power dialing but cater to individual needs and accommodate different styles of outreach. Also, the sales floor features are a game changer.

What do you dislike about the product?
Integrations between Outreach and Orum get messy, as Orum won't display certain call tasks and there ends up being discrepancies between the two platforms. Tasks will show up as due in Outreach but don't always populate in Orum.

What problems is the product solving and how is that benefiting you?
Dialing through lists of prospects quickly and efficiently, with the ability to look back and classify calls and consolidate info from calls. I have been able to make many more calls and also refer back to prior call notes and dispositions.

Julie N.
Star Rating: 3.5

What do you like best about the product?
I like being able to dial through a list efficiently and focused. I can get through double the dials in the same amount of time. Being able to call from my cadence lists enables me to be intentional about the type of dials I am making so I know the ICP I am calling into for each list.

What do you dislike about the product?
The only thing I don't like is the pause between the prospect picking up and being connected to the call. I try my best to naturally overcome this but can set up for a bit of a stumble at the beginning.

What problems is the product solving and how is that benefiting you?
It takes a lot of dials to get to one connection and Orum cuts the time to get that number of dials in half or more.

Will T.
Star Rating: 5

What do you like best about the product?
Orum is a precious tool for many reasons. It makes my day-to-day workflow easier and is the most effiecent way to dial outbound. It saves reps a lot of time compared to dialing one prospect at a time.

What do you dislike about the product?
When you log notes in the account notes section, it's supposed to pop up for you when dialing prospects in that account. This isn't the case; 50% of the time my notes don't pop up and I'll have to go into Outreach to see my notes.

What problems is the product solving and how is that benefiting you?
Orum saves me a lot of time in my daily workflow and allows me to focus on other work while it auto-dials. This has been very helpful compared to when I manually dialed one by one in Outreach.

Charles B.
Star Rating: 5

What do you like best about the product?
The intuitive options just make my life as a BDR easy. It integrates smoothly with other tools we use (Salesforce, Outreach). I feel my connect rate has improved immensely and I can connect and book meetings easily.

What do you dislike about the product?
The option to search for a specific person to still use Orum to dial. They've added a call history feature which is helpful, but would like the ability to type a name or company within this system instead of syncing the other tools first.

What problems is the product solving and how is that benefiting you?
Being able to reach and dial multiple contacts. A task that originally took multiple hours before not that time is being utilized for me to reach out to almost 5x the amount of people than I was able to before.

Nevina W.
Star Rating: 4.5

What do you like best about the product?
The call history and recording abilities are very valuable for listening back on calls and gathering missed information, or seeing how objections are handled. I also enjoy the reporting offered by Orum - I can see how many dials I've done each day/week/month and look at reports to try to determine the best time of day for pickups. Another highlight is the sales floor, so my colleagues and I can listen in on each other and provide constructive feedback.

What do you dislike about the product?
I'm not able to tell what counts as a connect versus a conversation.

What problems is the product solving and how is that benefiting you?
Tracking prospects' steps as they move through a sequence; saving time with power dialing and parallel dialing; logging call history to be able to listen back on calls.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
Sales floor! Collaborative CC sessions in a remote work environment are now easier than ever... Our team LOVES using the sales floor functionality to run call blocks 3-4 times per week, at minimum.

What do you dislike about the product?
There's a slight lag when connecting calls, but then the call quality is absolutely incredible after that...

What problems is the product solving and how is that benefiting you?
Orum serves as our primary method of making outbound dials. It pulls in all relevant info from our CRM and sales enablement platform. It allows for us to conduct remote cold calling blocks, as a team. Love this tool.

Yen T.
Star Rating: 5

What do you like best about the product?
Orum really helps you maximize your time by getting in as many dials as possible in a little amount of time. Compared to manual dials, this is a game changer and totally changed my life as an SDR. I have more time to do other tasks.

What do you dislike about the product?
The only thing I dislike is when we make parallel dials and we can't hear when the person says hello sometimes, you just hear a beep and guess if a male or female picked up the call.

What problems is the product solving and how is that benefiting you?
Orum solves the problem of making manual calls with Salesloft which was painstaking and time consuming. You save so much time using Orum and you become more efficient as an inbound and outbound SDR.

Irshad F.
Star Rating: 4

What do you like best about the product?
I love that it helps me plan my day better and do more. I'm able to do calling blocks to meet my calling metrics and have more time for personal outreach through LinkedIn and emails.

What do you dislike about the product?
One thing I dislike and that sometimes there are outages at the wrong time. For example, I would have a prospect pick up and Orum would disconnect. I then would have to reset Orum and it works fine but I lose the prospect.

What problems is the product solving and how is that benefiting you?
Orum solves the problem of finding the right number for prospects, it filters out failed ones. It also solves the problem of having a busy schedule and ensuring you can make time to call

Perry P.
Star Rating: 5

What do you like best about the product?
There's so much to love, from the features to the support from Orum's customer success team. If I had to pick my favorite, it'd be their bread and butter: Parallel Dialing with any US area code. My connect rates have shot up and I've 3x'd my meetings booked.

What do you dislike about the product?
There's nothing in place that I dislike, but there are some functionalities I'd like to eventually see that are not currently in place. 1) Add prospects to CRM sequences from Orum 2) End live calls that haven't connected manually 3) Automatic name/company drop for call screeners like Google Assistant and Robokiller

What problems is the product solving and how is that benefiting you?
low productivity, low connect rates, and conversion rates.

Forrest I.
Star Rating: 5

What do you like best about the product?
I love how quickly I can call my prospects. So much time is saved becasue we can automatically dial up to 6 prospects at a time!

What do you dislike about the product?
I would like to know which area code belongs to what state.

What problems is the product solving and how is that benefiting you?
It is helping me reach more people quickly.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Orum is super easy to use. It has made our outbound and call follow-ups a breeze. Before Orum my team would spend a long time trying to get a connect or worse, spend hours calling, and no one would pick up. With Orum, my SDR's spend their time talking to prospects - not waiting on dial tones. I also love the fact that I can jump on a call and give live feedback to a rep as they navigate a call.

What do you dislike about the product?
My only complaint with Orum is the inability to exclude certain sequences from the call lists. You can add sequences but it would hoenstly be easier to exclude tasks from certain sequences from a call list. It's my biggest pet peeve but we've found a workaround for it by snoozing the task.

What problems is the product solving and how is that benefiting you?
Our team of SDR's were struggling with cold calling altogether. They spent a long time clicking each prospect in Outreach, waiting for a connect, and then clicking some more to log the call and proper disposition. This was incredibly inefficient - we knew we wanted to have them spend more time doing higher-leverage activities. Since adapting Orum we have increased the number of prospects we call (increased touches per account), our connection rates, and the number of meetings booked. All the while reducing the manual labor the SDR's were engaging in before.

Jessica B.
Star Rating: 5

What do you like best about the product?
I love the fact that i don't have to manually dial every number. I only connect when there's an actual person on the line. My number of dials was around 100 per day before. Now we have people who average 500 dials in a day. It's amazing. The customer support is also very good. If there is a technical problem, I can chat with a rep. right away to fix the issue.

What do you dislike about the product?
I really can't think of anything I dislike about Orum.

What problems is the product solving and how is that benefiting you?
It is increasing my number of dials per day, as well as my number of appointments. Since using Orum we have no issues hitting our goals for the month every month.

Caroline C.
Star Rating: 5

What do you like best about the product?
Being able to dial multiple prospects at the same time allows me to get more done in my work day. They just rolled out a new feature so you can dial one-off prospects no matter your settings. That has been a game-changer. I love how you can pre-record voicemails, and it'll auto-leave them. I love how you can change your area code as well. The reporting and listening to calls back is great too. Customer service is super quick to respond!

What do you dislike about the product?
Several bugs still pop up. Unfortunately, if you come up with a great idea for a feature, there is no way to request it. Customer Service said that multiple people have to complain about that in order for it to be sent to IT. So i asked if there was a forum, a board, or a way to message other customers to see if they come across the same dumb work-around and we can all report it together and they said no.

What problems is the product solving and how is that benefiting you?
Being able to dial multiple prospects at the same time allows me to get more done in my work day. They just rolled out a new feature so you can dial one-off prospects no matter your settings. That has been a game-changer. I love how you can pre-record voicemails, and it'll auto-leave them. I love how you can change your area code as well. The reporting and listening to calls back is great too. Customer service is super quick to respond!

Verified User in Information Technology and Services
Star Rating: 3.5

What do you like best about the product?
-When I have large lists of numbers to get through and I'm not sure about the quality of the numbers, Orum saves me a bunch of time. That's time that I can use to search for more cold leads -Live manger feedback - After finishing a call that I wasn't sure about, I learned my manager was listening and I was able to get immediate feedback

What do you dislike about the product?
-if you program an automatic voicemail as one of the steps in your sequence, the same voicemail will be left for a prospect on each of their phone numbers -sometimes weird things happen (recently certain dial tree numbers can't be dialed using the parallel dialer, only the power dialer) -I can't seem to answer call backs. When they come in through Orum or Outreach the phone number I used to make the call shows up, but I have yet to be able to answer the call (the answer button doesn't do anything)

What problems is the product solving and how is that benefiting you?
Not enough time in the day - Orum gives me back at least an hour each day (sometimes more) so I can stay on track with my goal new outbound leads I'm adding each week.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
As a BDR in this current market, maintaining volume in outreach to prospects is pivotal, but not losing the quality of calls and context is critical. When you get someone on the phone, you want to make sure you have all the context on their business, their past call history, keywords on LI and your latest email which is all provided instantly when calling each prospect. I have brought more customers into my company utilizing Orum.

What do you dislike about the product?
Although you can pull in prospects to call based on their cadence, it would be next level to be able to pull prospects in based on a tag that is assigned within Salesloft so making one-off calls without an assigned task could be easier.

What problems is the product solving and how is that benefiting you?
Orum is solving for massive time restraints when having to manually dial within Salesloft, allowing me to reach for more prospects quickly with all the information needed when calling the prospect.

Courtney H.
Star Rating: 4.5

What do you like best about the product?
Orum is one of the best tools in my tech stack as an ADR. I use it dailly, and can't imagine doing my job without it. It cuts the time I spend cold calling down by at least 75% (estimate). While it keeps you agile, it still keeps all your notes and prospect profiles in front of you so you can customize each call. I love how you can pre-record voicemails and call by sequence. This really takes away all of the downtime that goes into dialing and just gets you in front of your customers.

What do you dislike about the product?
The only thing I dislike is still having to manually mark the undialable prospects in outreach. However that is the ONLY manual step left in my cold calling block.

What problems is the product solving and how is that benefiting you?
Orum is reducing the amount of time I spend dialing, taking away the time I spent previously with voicemails, and bad numbers, and instead putting the time i do spend into actually connecting with prospects.

Carlos T.
Star Rating: 5

What do you like best about the product?
Before Orum, I was calling using Outreach.io. My connect rates were plummeting and it was proving impossible to hit my goals with the amount of "at bats" I was having. On top of that, my calling skills were being hindered by my lack of conversations. Calling through the same prospects on Orum as I was on Outreach, I had far more connects in a fraction of the time. The UI is solid, the flexibility of calling from any area code you prefer is great, and the call disposition customization is a great plus.

What do you dislike about the product?
The biggest issue is that sometimes Orum does not automatically detect quick enough (or at all) that a prospect has picked up. However, when you get more accustomed to the platform you start to see trends and you develop the intuition to know when to manually connect into the call because the prospect may have picked up and the call did not auto-connect. This does hinder my confidence in dialing too many prospects simultaneously. I stick to two at a time to assure I do not miss out on a connect.

What problems is the product solving and how is that benefiting you?
Increasing amount of dials, connects, conversations, and meetings booked. It has done that for me and my peers at my company. We have far more connects and conversations and it has resulted in increasing our top of the funnel pipeline.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
My favorite thing about Orum is how much it ups productivity and saves time. It allows you to make an extremely high volume of calls in a short amount of time. In my line of work, this gives me so much more time to find other people to call, focus on email campaigns and get every other part of my job done in a timely manner. I also love the capabilities to call from virtually any number in any area code.

What do you dislike about the product?
Sometimes Orum can be a bit "buggy" and not log calls a certain way in salesloft, remove someone from a cadence, etc. I feel that this has improved over the last few months though.

What problems is the product solving and how is that benefiting you?
Orum is solving the problem of not letting outbound phone calls dominate my day-to-day and saves me a ton of time to perform other tasks critical to succeeding in my role of growing our business.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
The most helpful part is that it does its core job well. It auto-dials the lists you put into it, which saves A LOT of time vs. manual dialing. You can more done and it will auto-map your dispositions into Outreach/Salesforce.

What do you dislike about the product?
The downside is sometimes it's buggy, it won't always auto-skip voicemails or call the right time zone per the filters you set. Also, there is no way to filter what sequences you see which is cumbersome because I have to scroll through all the sequences in outreach to find the ones assigned to me. Another quality of life issue is that it doesn't find prospect tags without typing out the entire tag each time.

What problems is the product solving and how is that benefiting you?
Orum helps us cold call more prospects in a day by providing a quicker way to dial through the lists. This means more touches on more prospects and more chances to find an opportunity.

Tyler B.
Star Rating: 4.5

What do you like best about the product?
I can rapidly dial many prospects and have all my previous call notes in one place. Orum has 3x'd my productivity when it comes to dialing. The ability to recall call recordings, and navigate my weekly + monthly + daily calls and directly sync that into outreach is a huge timesaver.

What do you dislike about the product?
The software is relatively young and often adds new functionality or changes small workflows. While the updates are significant, this means I'm constantly learning new parts of the system.

What problems is the product solving and how is that benefiting you?
I had a problem with the overall volume and velocity of making dials. I can easily hit 100 dials a day with Orum, where previously reaching 65 was a significant task.

Santino M.
Star Rating: 5

What do you like best about the product?
My favorite part about Orum is how quickly I can get through my calls. I can sort by dials by the campaign so I can get into a groove with my talk track and see my development.

What do you dislike about the product?
My least favorite part about Orum is I can see how few people answer my calls. I also can't dial international prospects via Orum so that can be a bit tedious but I can go to outreach to do that.

What problems is the product solving and how is that benefiting you?
It is helping me get through my calls quicker so I can use this time for other tasks during my day. Additionally, it allows me to get into a groove with my talk track.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Orum helps you get through manual call steps and helps connect you to prospects much faster. It gives me so much time back in the day to work on more tasks and focus on more priorities throughout the day.

What do you dislike about the product?
I wouldn't say I like that the page moves while dialing. If you want to scroll down while dialing, the page will continue to force you to the top. There seems to be much more of a delay when someone picks up. Also, I wouldn't say I like that when someone picks up the call, it kicks you off the Orum page and opens Outreach and LI, causing me to scramble to find the correct tab. I wish when someone answered, the tabs opened, but that I stay on the Orum page and click on the other tabs if needed.

What problems is the product solving and how is that benefiting you?
Time-saving, getting more connections to prospects, and increasing KPI's

Verified User in Staffing and Recruiting
Star Rating: 4.5

What do you like best about the product?
Orum allows you to call your prospects at a much quicker rate than traditional dialing. It also includes fantastic analytics regarding your calls including connect rates, quality conversations, and meetings booked compared to your colleagues.

What do you dislike about the product?
Orum will not dial out to some international numbers, thus creating a bottleneck in the cadences.

What problems is the product solving and how is that benefiting you?
Orum helps me call more prospects quicker, thus allowing me to book more meetings. The faster I can dial, the sooner I can get more connects for quality conversations.

Anthony Y.
Star Rating: 4.5

What do you like best about the product?
The parallel dialer is the best feature calling up 5-6 prospects at a time, phone connection rates are faster, and integrations with Salesforce reports and Outreach sequences complete daily tasks efficiently and quickly.

What do you dislike about the product?
Occasionally after completing call tasks in Orum synced with Outreach sequences, it does not fully complete the tasks in the Outreach platform. Orum cancels the calls if another prospect answers, but at least you can change your number when calling back.

What problems is the product solving and how is that benefiting you?
Helps hit daily call volume faster and more efficiently, able to book meetings at a higher percentage with multiple dials at once, filtering feature allows you to call different time zones as well.

Francisco E.
Star Rating: 4.5

What do you like best about the product?
Orum's new virtual salesfloor feature has unlocked seamless, live coaching during prospecting calls, dramatically improving our training process. The parallel dialer feature has been a big efficiency unlock as well.

What do you dislike about the product?
Making one-off calls without an affiliated task is a little annoying, but this is minor.

What problems is the product solving and how is that benefiting you?
Orum has allowed us to improve the efficiency of our outbound motion and our internal training process.

Ben L.
Star Rating: 5

What do you like best about the product?
Just how much time it saves me with dialing. Its self explanatory but incredibly useful.

What do you dislike about the product?
Not much, sometimes it glitches but other than that I have no issue.

What problems is the product solving and how is that benefiting you?
It is saving me precious time with cold calling sessions.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
It allows the sales team to make more calls in a few hours than they could in a day without it.

What do you dislike about the product?
The only downside is the slight delay when connecting a call, but there are ways to avoid this from being an issue.

What problems is the product solving and how is that benefiting you?
It is allowing us to have more live conversations via the phone than ever before - in a fraction of the time. For us, more live conversations leads to more opportunities.

Shalhevet E.
Star Rating: 5

What do you like best about the product?
I used Orum as an SDR. Before having Orum I'd spend hours making calls and out of 100 dials I might only get to 3 or 10 connected calls. It was such a waste of time, and it was frustrating. By the time someone answered I was so half-asleep by listening to nonstop ringing/ voicemail the last 30 minutes that I wasn't able to bring my best energy to the call. With Orum you keep momentum by getting many more connects, and save a lot of time.

What do you dislike about the product?
Some aspects of the interface aren't so easy to navigate, and it doesn't work for calls to most countries in Europe which was a bummer. Those are the only feedbacks I have.

What problems is the product solving and how is that benefiting you?
Saving time Getting to more connects (more conversations = more conversions) Keeping momentum while cold-calling Motivation Increasing productivity Great product

Hunter S.
Star Rating: 5

What do you like best about the product?
I like that you can blaze through your call lists with ease. A few of my favorite features are the ability to silence the dial tone and limit your list to specific time zones.

What do you dislike about the product?
I have encountered a scenario where Orum was not synced with my Outreach, so calls were not logging into salesforce. I am sure that this was a one-off scenario that G2 would monitor.

What problems is the product solving and how is that benefiting you?
Orum is super helpful for filtering my targetted lists down to only the prospects that are awake during a specific time. I also like the auto-dialer capabilities that can blaze past dial trees.

Amara S.
Star Rating: 4.5

What do you like best about the product?
It is easy to narrow people's titles and times zone. You have basic information or personas while dialing. Extremely efficient with how much time is spent dialing as a BDR. Cut my time down by half or less!

What do you dislike about the product?
Sometimes the extensions to open LinkedIn profiles or Salesloft do not open. Proper context about the individual does not load in time for when the prospect answers.

What problems is the product solving and how is that benefiting you?
I was spending 2-3 hours a day clicking through to each prospect and having to dial one by one. I have quick context while dialing as long as the other pages load quickly as well.

Chase T.
Star Rating: 4

What do you like best about the product?
Efficiency- being able to make 150-200 dials in 2.5 hours or less is a game changer for an SDR. Allows more time to personalize messages on email on LI without being pressed for time.

What do you dislike about the product?
Lack of video salesfloor but I know they are testing out a feature to make this happen- they are genuine and intentional about getting feedback from users.

What problems is the product solving and how is that benefiting you?
Allows me to 4x (from 50 p/day to 200 p/day) my dials in 1/2 the time it used to take to make 50 dials manually. As a result, I'm more productive as to how I go about my days.

Aviv C.
Star Rating: 4.5

What do you like best about the product?
- We wanted to do more with less, and Orum was the solution. - Due to market conditions, we reduced the size of our outbound SDR team and kept only our top performers. - With Orum, we increased the production of each rep, showing better ROI for each individual. - Our average meeting scheduled by rep went up by 59%, and it went up by 61% regarding qualified opportunities. - According to our SDRs, Orum was a much more complete and intuitive platform than other tools we tested.

What do you dislike about the product?
- It's an annual plan so it's less flexible in terms of having SDRs join or leave the team. - It's on the high end in terms of price. That said, I saw ROI, so we paid for it.

What problems is the product solving and how is that benefiting you?
Orum built a sustainable pipeline of leads and improved productivity of our team of sales representatives. We see better ROI per rep with Orum.

Ashlynn A.
Star Rating: 5

What do you like best about the product?
I liked best the fact that you can reach many prospects in a short amount of time. This product makes it to that you can keep notes as well, which helps in the flow of conversation.

What do you dislike about the product?
I would say that I don't have many complaints at all. One thing that I would say is that sometimes there is a lag between a prospect picking up, and you answer. Which can lead to prospects hanging up before you get to say hello.

What problems is the product solving and how is that benefiting you?
Time management, As an SDR I find myself reaching out to hundreds of people. Orum makes that possible.

Charlie O.
Star Rating: 4.5

What do you like best about the product?
I have used several other dialing programs, and Orum is by far the easiest. I like that I can customize each of my sequences, which ultimately allows me to get into a nice flow during my day-to-day dialing.

What do you dislike about the product?
Sometimes it can be a little clunky, such as stopping the dial sequence at random times. However, this is very nitpicky, and the positives far outweigh the negatives.

What problems is the product solving and how is that benefiting you?
The previous softwares I used were much more manual, which was ultimately more time consuming. Orum allows me to make more dials per day, ultimately allowing me to make more deals.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Automated Dialing is a game changer. Having the ability to divide my calls within Orum to allow me o segment my calls and "prep" how I want to approach each batch of calls by sequence gives me the ability to mentally prepare for when a prospect answers and not be caught off guard

What do you dislike about the product?
They fixed my biggest dislike, which shows they are listening and enhancing their feature set. I want to leave a personalized/custom voicemail on a prospect's phone at least one time, and with their new click-to-call feature I can now do this while still being able to parallel dial everyone else.

What problems is the product solving and how is that benefiting you?
It saves me a ton of time not having to wait on individual dials to work through my sequence and gives me way more time to properly prospect new potential customers.

Felix L.
Star Rating: 5

What do you like best about the product?
Orum enables me to absolutely smash calls and get connects better than Connectandsell, and better than than PhoneBurner. I love the ability to see what they say on the otherside of the line so you dont have to ask "Hey is this xxxx ?" because the speech to text feature shows me what was said beforehand. Integration with SFDC, linkedin & outreach is dope especially to see what campaign they're part of. Ability to place dnc until later is also a great feature.

What do you dislike about the product?
Orum works very well. I have no complaints.

What problems is the product solving and how is that benefiting you?
Smashing call volume and connecting

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
Orum makes it so much easier to dial prospects in a timely manner which allows me to have time to prospect as well. Orum is such a great tool that allows me to reach prospects at a better rate, book more meetings, and overall have a better workflow throughout the day.

What do you dislike about the product?
Sometimes there are some glitches within Orum that impact workflow, however these have been few and far between in my experience. I think Orum has some periods where it takes a few hours to get stuff fixed, but nothing too bad.

What problems is the product solving and how is that benefiting you?
Allows me to track my pickup rate, connection rate, conversation rate, and meetings booked over a week or so period. Really helpful when reviewing performance and all of your activity metrics to make sure you are on pace with your role.

Decorey J.
Star Rating: 4

What do you like best about the product?
Multiple dialling is so awsome. Its user interface is easy to use. The data tracking system. The automation is really cool. Im happy with orum overall it is a really good tool

What do you dislike about the product?
the disposition choices, and how orum allcocates the lead. Needs to be more variety and different actions with leads beacause all the calls change frequently based on the prospect.

What problems is the product solving and how is that benefiting you?
Calling multiple prospects is the biggest problem its solving. The automation is amazing and the stat tracking is good. They should add a manual stat track as well. Some calls are done off record.

Thane P.
Star Rating: 4

What do you like best about the product?
Its easy to dial large numbers of prospects one after another. The default disposition helps speed up the process of going through your calls

What do you dislike about the product?
The landing page for when you're in the dialer isn't the most helpful. It would be better if you could customize their placement or remove tiles that weren't relevant to you

What problems is the product solving and how is that benefiting you?
First and foremost I have a large number of calls to do each day, and Orum lets me get through those in a timely manner. I've only used Orum, so its hard for me to compare to other dialers.

Carson N.
Star Rating: 5

What do you like best about the product?
Orum cuts my time spent dialing significantly so that I can spend my day prioritizing follow up and other important tasks. It makes building pipeline efficient and easy.

What do you dislike about the product?
No downsides in my opinion. I think the platform is very straightforward and easy to use and I love the filtration options they have to help prioritize important prospects.

What problems is the product solving and how is that benefiting you?
Saves me time. I used to spend hours manually making dials. Now i can spent half the time making twice the dials. It just makes call volume easy which leads to more conversations and more pipeline.

Landon R.
Star Rating: 4

What do you like best about the product?
I really like how the integrations make it super easy to navigate between our CRM and the actual dialer itself. It's fairly intuitive and simple to use. I also really like the callback feature.

What do you dislike about the product?
Sometimes the caller gets "jammed" and I have to quit out and restart my browser to get it to work again. I have had some issues with audio in the past as well but support handles it fairly quickly.

What problems is the product solving and how is that benefiting you?
Cold calling prospects, minimizing the time wasted on the phone and gets me in front of more people faster.

Chris Z.
Star Rating: 5

What do you like best about the product?
This is by far the cleanest and most efficient way I have found to dial outbound as a process. We are scheduling tons of meetings just by sheer volume of calls; I couldn't work without it.

What do you dislike about the product?
Some clunkiness, but just more of a learning curve than anything. Once you learn the system, it's smooth, easy and customizable.

What problems is the product solving and how is that benefiting you?
Dialing one at a time to have 80-90% of the calls end up in voicemail is tedious and tough to run as a full-time operation paying skilled salespeople. This allows us to have dramatically more conversations daily; we are covering our total addressable market so much faster than I thought possible.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
The upside is being able to dial as many prospects as possible. It's very rare that everyone is going to pick up your phone call, but with Orum, you're on to the next as quickly as possible.

What do you dislike about the product?
A Disadvantage is how outreach and LinkedIn will refresh even if it's dialing the same prospect with a different number. Also it sometimes will glitch if you have multiple tabs open. It also should not automatically jump to the outreach or LinkedIn tab that opens up and instead give us the option to view it.

What problems is the product solving and how is that benefiting you?
Being able to call as many prospects as possible. Orum also will not dial a number after it fails too many times. I was able to increase productivity and hit my daily/ weekly goals.

Angie A.
Star Rating: 4.5

What do you like best about the product?
Customer Success, trial process, and onboarding

What do you dislike about the product?
They are working on it, but additional analytics.

What problems is the product solving and how is that benefiting you?
More changes to connect with prospects.

Verified User in Computer Software
Star Rating: 1.5

What do you like best about the product?
There are quite a bit of functions that Orum has that can help drive up activities for sales teams. If you are using Orum for cold outreach to prospective clients, you can bust through calls quickly.

What do you dislike about the product?
My experience with it was not the best. From implementation, we had buggy issues and didn't get off to a great start. The integration with our salesloft would often times not move someone through a call cadence. Maybe there's just something missing but I haven't had the best experience with it.

What problems is the product solving and how is that benefiting you?
Getting Dials done quickly and not having leftover steps looming in my cadences. It gets the activity done quickly. As long as you are paying attention you shouldn't have an issue with who you are speaking with.

Cheyne V.
Star Rating: 5

What do you like best about the product?
Before Orum, we would have to manually dial out of our sales engagement platform which was insanely time-consuming and ineffective. Now we're able to hit solid numbers in the same amount of time

What do you dislike about the product?
There are some areas for improvement around the Salesfloor but the team recently briefed us and they have some great things coming down the pipeline.

What problems is the product solving and how is that benefiting you?
Calling efficiency. We drive a lot of meetings through the phones and Orum allows us to increase volume with the same time output which is very valuable.

Symone A.
Star Rating: 4

What do you like best about the product?
It's easy to use, i love how you can customize different options for voicemails. Or connect it to our CRM so we can call certain lists

What do you dislike about the product?
Sometimes but not too often, it's buggy and won't dial in. Lately I've seen an issue with new voicemails not saving after recording./

What problems is the product solving and how is that benefiting you?
Calling to a lot of people and very quickly. I can't imagine the time it would take to process of my calls manually. It gives me time back in my day to complete other tasks.

Rob F.
Star Rating: 5

What do you like best about the product?
Automates the tedious tasks involved with reaching out to the market via the phone. Has great features to help with quality improvement of outreach - AI-generated objections, transcripts, etc... The sales floor helps motivate the team. The customer success team is top notch.

What do you dislike about the product?
It takes a bit of time to get uses to the slight delay between the prospect picking up the call and the call being connected to the salesrep. However, the customer success team has done a great job coaching us to adapt to this challenge.

What problems is the product solving and how is that benefiting you?
Orum helps us book more meetings, which helps motivate the team and increases employee satisfaction and retention. It also helps us improve the quality of the meetings we book via improved coaching capabilities.