Julien E.
Star Rating: 4.5

What do you like best about the product?
Cloud Talk has been a game-changer for our communication needs. This software allows us (CSMs) to make online calls to any number, providing unparalleled flexibility and convenience in reaching out to our clients. Here are some of the most helpful aspects and upsides of using Cloud Talk: Ease of Use: Cloud Talk's user-friendly interface makes it incredibly easy to initiate calls. With just a few clicks, we can connect with clients effortlessly. Global Reach: The ability to call any number worldwide is a significant advantage. It has eliminated the hassle of dealing with different communication platforms for international clients. Reliable Connectivity: We appreciate the reliability of Cloud Talk. It ensures crystal-clear calls, eliminating the frustration of dropped or unclear conversations. Accessibility: The convenience of accessing Cloud Talk from various devices, including smartphones, laptops, and tablets, ensures that we can connect with clients anytime and anywhere.

What do you dislike about the product?
It's been working great! Nothing to comment here - keep us the good work!

What problems is the product solving and how is that benefiting you?
As mentioned the ability to call any number worldwide (at no additional fee) is a significant advantage . It has eliminated the hassle of dealing with different communication platforms for international clients.

Wilmer P.
Star Rating: 5

What do you like best about the product?
Pienso que lo mejor que tiene cloudtalk es la facilidad para poder rastrear o monitorear las llamadas entrantes y salientes, por ejemplo me encanta poder escuchar las llamadas a tiempo real, además que los reportes son muy buenos para hacer auditorías y generar gráficos.

What do you dislike about the product?
No me gusta que no sea personalizable el tono de llamada, para los agentes que reciben llamadas en cierta parte es algo fatigante siempre escuchar el mismo tono, en parte es una afectación psicologica y que puede disminuir un poco el rendimiento en casos y contextos puntuales.

What problems is the product solving and how is that benefiting you?
Nosotros somos una compañia que presta servicios de software de contabilidad y facturación, gracias a Cloudtalk podemos brindar un excelente soporte a todos nuestros usuarios además de poder integrar Cloudtalk con otras herramientas que tenemos, como sería Hubspot.

Andrew S.
Star Rating: 4.5

What do you like best about the product?
It's a very simple system to use and set up. From the initial enquiry, we were well informed of the process and supported along the way. The support we received all along the way made the system easy to set up and get up and running, all while being at an affordable cost within our budgets.

What do you dislike about the product?
There's some difficulties when setting up the IVR section and then having to use call recorings. With systems I have used previously, you can add text to the IVR selctions and then choose a voice to read it for you. Other than that, it's a great system.

What problems is the product solving and how is that benefiting you?
We need a remote team and then ability to work on the go and CoudTalk and it's app make that very easy, whilst giving us the ability to track productivity of a remote team.

Alexandra Joyce E.
Star Rating: 5

What do you like best about the product?
Cloud talk is simple to use with intuative features that are easy to grasp and get started using. They have an affordable pricing scheme and it takes no time to get started. Their customer support team is superb and helpful and always gets us working again.

What do you dislike about the product?
Not really a downside, however turning the recording off and on is a bit complicated. I wish there was a button that does that instead of typing in a sequence of code that is a bit complicated to do when in the middle of a call.

What problems is the product solving and how is that benefiting you?
CloudTalk is the answer for reaching out to our leads. Qualifying leads becomes so much easier because with CloudTalk, we can call, leave messages and/or send SMS to the leads all in one app.

Verified User in Architecture & Planning
Star Rating: 3.5

What do you like best about the product?
I've been using this mobile app for a while now, and overall, I'm quite satisfied with the experience. It offers a wide range of features that make managing my phone and account incredibly convenient. The interface is user-friendly, and I find it easy to navigate through various options and settings.

What do you dislike about the product?
minor gripe I have is with occasional glitches in the app. Although these are infrequent, they can be frustrating when they occur. I hope the development team continues to work on these issues to ensure a seamless user experience.

What problems is the product solving and how is that benefiting you?
One aspect that truly stood out for me was the exceptional customer support. Recently, my account was compromised by hackers, which was undoubtedly a distressing situation. However, the company's response to this incident was impressive. They acted swiftly to address the issue, and I was kept well-informed throughout the process. While I did experience a bit of inconvenience due to the account breach, the company did their best to resolve it. They managed to recover most of my data and ensured that my account was secure once again. Kudos to their dedicated support team!

Abraham A.
Star Rating: 5

What do you like best about the product?
It's features are always been updated making it a lot easier to use and an amazing interface as well. I am able to call through a hubspot interation easily I''ve been satisfied so far.

What do you dislike about the product?
I have issues with connectivity at times, contacts do not seem to hear me due to this. I have issues where I automatically get logged out of my account even if I have not logged onto another device.

What problems is the product solving and how is that benefiting you?
I am able to track calls, I am also able to create text templates that make my job easier. I am able to auto call sifting through leads and qualifying them mking my job easier. Gets rid of time wasters

Oliver C.
Star Rating: 3.5

What do you like best about the product?
Having used a previous phone system with limited functionality and costing more than CloudTalk the move was a no brainer. The call flows are easy to set up and support is good for any questions.

What do you dislike about the product?
There are a few developments I would like to see but the time for these is not clear For example the callback which actually the other provider had would be great if it could be integrated to a call flow instead of just hanging up to get a call back results in a number of wasted call backs. Also an identification when callback is made that it's a call back to the agents

What problems is the product solving and how is that benefiting you?
Integrating to our CSM providing a more personalised approach than our previous provider. Allows calls to be transcribed into our CRM overcoming language differences

Gabriel R.
Star Rating: 5

What do you like best about the product?
CloudTalk has transformed the way I handle communication and customer service. Its user-friendly interface, exceptional call quality, advanced features, and integrations make it a top-notch cloud-based phone system. The scalability and flexibility of the platform further enhance its appeal. With an outstanding customer support team and competitive pricing, CloudTalk is undoubtedly a reliable communication system. I highly recommend it to anyone looking to elevate their customer service and communication capabilities.

What do you dislike about the product?
Nothing! Cloudtalk has clear call quality and I have never faced and issues.

What problems is the product solving and how is that benefiting you?
CloudTalk's advanced features, like IVR and call recording, have helped provide a more personalized and efficient customer experience. This has led to higher customer satisfaction and positive reviews, ultimately driving customer retention and loyalty.

Oliver M.
Star Rating: 3.5

What do you like best about the product?
It's connectivity with hubspot allows me to know exactly who I'm speaking with, even when they call in. You can receive calls through multiple phones on the same account.

What do you dislike about the product?
Some connectivity issues. It can be hard to find missed calls as you are not notified.

What problems is the product solving and how is that benefiting you?
We when receive inbound calls, it tells you the name of who is calling rather than simply a phone number making it efficient and easy to know who you are speaking with. Auto dialler can speed up the process of outbound calls, allowing me to reach a propect quicker!

Ralph B.
Star Rating: 5

What do you like best about the product?
CloudTalk is an exceptional communication tool that has greatly improved our business operations. Its robust features, seamless integration, and excellent customer support make it the go-to solution for streamlining our communication processes. One of the standout features of CloudTalk is its versatility. It allows us to manage calls from various channels, such as phone, email, and chat, all in one unified interface. This consolidation has significantly increased our team's efficiency and productivity. The intuitive dashboard and user-friendly interface make it easy to navigate and operate, even for non-technical users. The upsides of using CloudTalk are numerous. Firstly, its extensive call management features, such as call routing, call recording, and IVR, empower us to provide exceptional customer service. The real-time analytics and reporting capabilities enable us to make data-driven decisions and continuously improve our communication strategies. Additionally, CloudTalk's integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.

What do you dislike about the product?
While CloudTalk is an outstanding communication solution, there are a few areas that could be improved. Firstly, the pricing structure can be a bit complex, especially for small businesses with limited budgets. It would be beneficial to have more transparent pricing options and flexibility to cater to different company sizes and needs. Another aspect that could be enhanced is the mobile application. Although the desktop version of CloudTalk is highly functional and user-friendly, the mobile app lacks some features and can be slightly less intuitive. Improving the mobile experience would be advantageous for users who frequently work on the go. Overall, the downsides of using CloudTalk are minimal compared to its extensive benefits. With continuous updates and improvements, CloudTalk has the potential to become an even more comprehensive and user-centric communication solution.

What problems is the product solving and how is that benefiting you?
Streamlined Communication: CloudTalk consolidates communication channels, such as phone, email, and chat, into one unified interface. This eliminates the need to switch between multiple platforms, saving time and effort for the team. It ensures that all communication is centralized and easily accessible, leading to better collaboration and faster response times. Improved Customer Service: With CloudTalk's call management features, businesses can enhance their customer service. Call routing enables calls to be directed to the most appropriate agent, ensuring that customers reach the right person quickly. Call recording helps in quality assurance and training purposes, allowing businesses to monitor and improve their service delivery. Interactive Voice Response (IVR) systems help automate call handling, reducing wait times and improving customer satisfaction. Enhanced Productivity: CloudTalk provides real-time analytics and reporting capabilities, giving businesses valuable insights into call volume, wait times, call duration, and more. This data-driven approach allows organizations to identify bottlenecks, optimize workflows, and improve overall productivity. The ability to integrate CloudTalk with other business tools, such as CRM systems, further streamlines processes and eliminates manual data entry. Flexibility and Scalability: CloudTalk offers flexible and scalable solutions, catering to the needs of businesses of all sizes. It provides customizable features and pricing plans, allowing companies to tailor the system to their specific requirements. As businesses grow, CloudTalk can easily scale to accommodate increased call volumes and expanding teams, ensuring seamless communication. Excellent Customer Support: CloudTalk is known for its reliable and responsive customer support. They provide timely assistance and guidance, ensuring that businesses can resolve any issues or queries promptly. This level of support contributes to a positive user experience and helps businesses maximize the benefits of using CloudTalk. Overall, CloudTalk solves communication challenges, improves customer service, boosts productivity, and offers flexibility, ultimately benefiting businesses by enhancing their efficiency and delivering a superior communication experience.

Virginia D.
Star Rating: 4

What do you like best about the product?
I contacted support for a setup query and their readiness and helpfulness really impressed me. My query was dealt with a professional attitude and it was solved in 10 mins or so. Amazing work guys!

What do you dislike about the product?
I think the Dashboard version could have more options like History and Recordings of the calls. Those functionalities are already in there but the user has to dig a bit more to locate them and making them available right away would enhance the software usability.

What problems is the product solving and how is that benefiting you?
I'm using CloudTalk to stay in contact with my customer base and it is very useful as it allows me to place calls very quickly for troubleshooting purposes which would take more over email.

Verified User in Staffing and Recruiting
Star Rating: 3.5

What do you like best about the product?
What I best like about CloudTalk is the fact that you can link it to Hubspot so you don't have write notes twice. And I think it's cool that you can also send out SMS.

What do you dislike about the product?
Sometimes, when the person I try to call doesn't pick up, the notes after the call are not shown, it directly cuts off the call and brings me back to my call history. Additionally I would love to have the possibility to write notes DURING the call and not after I hung up.

What problems is the product solving and how is that benefiting you?
With CloudTalk I can call my clients on mobile and landlines. I can add notes and it is directly linked to Hubspot, which allows me to just move on to the next task without going on Hubspot and add everything about the call.

Miguel R.
Star Rating: 5

What do you like best about the product?
Real-time Analytics: CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.

What do you dislike about the product?
As with any cloud-based communication platform, call quality and connectivity can be subject to internet connection stability and bandwidth issues. While CloudTalk aims to provide reliable service, occasional call drops or audio quality problems can occur due to external factors.

What problems is the product solving and how is that benefiting you?
CloudTalk provides a unified platform for businesses to manage all their customer communication channels, including voice calls, video calls, and chat. This eliminates the need for multiple disjointed systems and allows agents to handle customer inquiries seamlessly.

Verified User in Consumer Goods
Star Rating: 0.5

What do you like best about the product?
When you sign up they are very helpful and cheerful but....

What do you dislike about the product?
There are a lot of things i do not like with CloudTalk 1. You cannot call customer service not unless you purchase the highest package (you are a customer, you should be entitled to get in touch with them anytime) 2. You can only email your complaints and questions to them. If you are running a business, this really takes too much of your time. 3. I asked for my account to be closed multiple times because the account closed. They confirmed it was close when all of a sudden, after a month, they took out $1000+ dollars in my account without any invoice or them telling me what the deduction is all about 4. My budgeting is so messed up! They took my money and now I am asking for a refund, they are running in circles. They always mentioned about finance when no one from finance has contacted me at all yet! It's been 2 weeks now and I still do not know the progress of my refund request. Yes, they reply and asked me to be patient. How can I be patient when they could not even give me a definite response on my concern. I have been using different phone provider and this is the worst! I just searched online and never did I expect to experience such horrible service! I am giving this review to let you know it is NOT WORTH IT!

What problems is the product solving and how is that benefiting you?
1. The voicemail is not that easy to set up. I thought that when the agent from Cloudtalk taught me how to set up, everything is okay but it isn't. i realized that customer's who are calling do not know that there is a voicemail so all you hear from the recording is SILENCE but you know that the customer is there on the other line

Will N.
Star Rating: 5

What do you like best about the product?
Our use case is quite straightforward, consolidating several existing external numbers into a single number using an IVR system to redirect calls depending on what option the caller selects. After looking at other platforms (all with their limitations), we came across CloudTalk and it is working really well for us so far. It was easy to create the number and set up necessary steps with the drag-and-drop editor. Support and onboarding has also been good throughout, with various calls to establish our requirements and arrange a suitable package. No issues with call quality, and the dashboard provides useful information too, e.g. call recordings, duration, etc. Overall, all positive so far and would definitely recommend CloudTalk.

What do you dislike about the product?
We have only been using CloudTalk for a couple of months, but haven't come across anything that we particularly dislike so far.

What problems is the product solving and how is that benefiting you?
We can now display a single number to customers (rather than several different ones) which is more customer-friendly and less confusing.

Olivier P.
Star Rating: 4.5

What do you like best about the product?
possibility to send over contact by using the phone/call function in additional to being able to send a text too.

What do you dislike about the product?
The time consuming to connect people to a person, for the salesforce integration. Really oftenly we wate time saving info for nothing... so we always need to double check before saving and going to the next task.

What problems is the product solving and how is that benefiting you?
integration by using salesforce. and connect to people easily by using voice call or text. More productive using this tool for sure !

Raybert R.
Star Rating: 4

What do you like best about the product?
Facilidad en la herramienta y etiquetas para identificar los diferentes tipos de llamadas. Con esto identificamos el historial de un número o usuario para poder gestionar

What do you dislike about the product?
La intermitencias de la plataforma que impide en ocasiones ver la disponibilidad real de los agentes y a su vez limita el proceso de validación respecto a la demanda en ese momento.

What problems is the product solving and how is that benefiting you?
En nuestra empresa ayuda en la gestión de soporte con nuestros usuarios para ayudar con las dudas.

Ifeanyi A.
Star Rating: 5

What do you like best about the product?
You can make and receive clear quality calls while on the go, either with your system or mobile phone.

What do you dislike about the product?
I have enjoyed using CloudTalk, I am yet to see reason to dislike the app. If call comes in, I receive the prompt both on my system and mobile phone.

What problems is the product solving and how is that benefiting you?
Our clients and customers can easily contact us and calls will be distributed to every available agent. It is good for business.

Nasos K.
Star Rating: 4.5

What do you like best about the product?
Nice graphic enviroment, nice sound quality, very adjustable app, usefull reload button on menu, nice contact search and split from internal & external phone numbers.

What do you dislike about the product?
Call history needs improvements about contracts with multiple numbers, you don't know from which number calls you. Some problems with connectivity of Jabra headsets, but not so important.

What problems is the product solving and how is that benefiting you?
Some connectivity problems with headsets, that some times disconnect without reason. Is very usefull that this proble solved, because without this solution, I have to be logged out for 5 or more minutes.

Jose L.
Star Rating: 5

What do you like best about the product?
The user friendly interface is the best thing about cloudtlak, smooth interface quick access buttons that are very useful and the sms template is great tool as well.

What do you dislike about the product?
The one thing I dislike about cloudtalk would be that you cant search the country by number only by name.

What problems is the product solving and how is that benefiting you?
It helps us reach all our customers through out the world at very accessible prices, which helps us reach out to more people at a cheap rate.

Verified User in Oil & Energy
Star Rating: 5

What do you like best about the product?
The system has a strong foudnation of functionality. It has what the team needs to make calls and for admin to appropriately access effort and quality. We spent a much time reviewing all the options in the market before settling on CloudTalk and a large reason for the choice was the ease of implementation.

What do you dislike about the product?
It needs more advanced functionalties to be built upon it's offering. Example, In reviewing calls, it would ideal to have either a transcript or a listen at an accelerated speed.

What problems is the product solving and how is that benefiting you?
It's providing us the capability to make calls on a global level with local numberes. It has great adminstrative and tracking capabilities to we can measure performance and it's building an AI layer to sit on top of these functionalities.

Patrick T.
Star Rating: 5

What do you like best about the product?
It's a really good VOIP service with all the bells and whistles you could ask for. Their customer service has been really helpful in resolving issues that we come across.

What do you dislike about the product?
We've run in to an issue where the numbers we were provided has been recycled from other businesses. It isn't something in CloudTalk's control since I assume they have a third-party provider for it.

What problems is the product solving and how is that benefiting you?
We are able to reach our clients via calls or even through sms. It makes cold calling a breeze.

Warayuth K.
Star Rating: 4.5

What do you like best about the product?
I recently started using CloudTalk as my cloud-based phone system, and I have to say I'm pretty impressed so far. One of the things I really like is that it's very stable and reliable, and the user interface is really easy to navigate. Plus, I haven't come across any small hidden fees, which is always a huge plus.

What do you dislike about the product?
regarding the separation of the report and analytics between the old and new UI. This could be seen as a potential inconvenience for users who need to access both types of information regularly.

What problems is the product solving and how is that benefiting you?
CloudTalk has solved my customer call management problems by allowing me to easily log and record calls, forward and route calls to the right team, and make outbound calls from a single number that appears as a true local number.

Yosafat C.
Star Rating: 4

What do you like best about the product?
The best part of Cloudtalk is regarding the calls; since there are many tools, flows, and rules for inbound calls works very helpful! The call groups are the best part because we have just one phone number but use the flows, and the calls can be forwarded to the right agents. I'm a Customer Success Manager, and I love the Analytical section. It gives me a good idea about the agent's performance and how I can improve the KPIs for the department.

What do you dislike about the product?
The SMS section, definitely; My team and I think it would be better to put a sms as unread after reading accidentally. Also, helpful if the sms unread can be grouped (like emails unread). Another idea as an improvement would be if an agent can be scheduled messages for a concrete time. And the last thing I dislike is that I can not download an agent's call.

What problems is the product solving and how is that benefiting you?
The calls traffic about my clients and also to contact all my clients to give them essential information about their services. Cloudtalk helps us make easy contact and coordinate the calls better.

Andrés S.
Star Rating: 5

What do you like best about the product?
Es muy facil de utilizar, la versión de escritorio es muy util y el panel de control es muy intiutivo

What do you dislike about the product?
El sonido algunas veces es exasperante, adicionalmente, algunas veces muestra intermitencias respecto a la conexión

What problems is the product solving and how is that benefiting you?
La comunicación con los clientes de cualquier parte del mundo es tarea facil con Cloudtalk, nos ayuda a ser más productivos y a mejorar nuestros procesos internos

Verified User in Pharmaceuticals
Star Rating: 4.5

What do you like best about the product?
call monitoring and admin controls; it helps us improve our customer support

What do you dislike about the product?
the billing structure. it can be quite confusing and have already fell into the trap before where i intended to add a seat for a temp team member for only a couple of months but had to pay annually. the customer support to help me resolve this with the cloudtalk team was good though.

What problems is the product solving and how is that benefiting you?
streamlining our phone conversations with ciustomers and effectively attributing to other elements of our CS stack; for example ensuring we can view call logs assositated with an in app chat with our customers

Ana Maria A.
Star Rating: 5

What do you like best about the product?
Is a easy and exellent platform, friendly easy to use. Have the posibility to conect with our CRM and record all de calls. I love that.

What do you dislike about the product?
Nothing. is a excellent platform. friendly, and very easy to use.

What problems is the product solving and how is that benefiting you?
sometimes, with you dont have a strong internet conection, you could have problems to listen the other person and vice versa.

Suki R.
Star Rating: 4.5

What do you like best about the product?
Firstly, CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team's workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics. Secondly, CloudTalk's call routing system is highly efficient, ensuring that calls are automatically directed to the most appropriate team member based on skill set and availability. This helps to reduce customer wait time and increase first-call resolution rates. Thirdly, CloudTalk's integration with other business tools such as CRM and helpdesk software enhances the user experience by providing a seamless workflow for customer interactions. The platform also supports integration with third-party apps, enabling you to customize the platform to suit your specific business needs.

What do you dislike about the product?
Sometimes we do not get valid numbers from the cloud talk to make overseas calls An example to make calls to India we do not have a proper Indian number, Whereas for US and UK, we do have good numbers and connectivity is better.

What problems is the product solving and how is that benefiting you?
The connectivity to remote areas like Uganda, Bali, etc was difficult. With cloud talk its seamless to talk to our clients and personally, the auto recording has made us review what was spoken previously and make we follow-ups accordingly. As a Sales person, this is our daily cup of tea

Verified User in Information Technology and Services
Star Rating: 3.5

What do you like best about the product?
It connects with HubSpot and logs everything automatically. It's simple to use and gives you different phone numbers to call from, which in sales can be beneficial, but I would prefer having a number or two that only I can use. You get a dashboard to check call length etc in CloudTalk, can be handy.

What do you dislike about the product?
The tool seems to be built more for service center agents than for salespeople. One very annoying thing is that if I call a prospect and they call back it might ping another team member and basically anyone can answer the callback. In sales, one-on-one connections are more important than "anyone takes the call". Logging to HubSpot is sometimes delayed and in the beginning, it didn't do it for some team members, seems to be fixed now.

What problems is the product solving and how is that benefiting you?
Automatically logging calls to HubSpot (takes out the manual work in doing so). Works better than HubSpot calling functionality (saves time & frustration). Use of multiple phone numbers helps to sometimes get to a prospect quicker.

Simcha Chaya B.
Star Rating: 5

What do you like best about the product?
I like the online dashboard, the ability to keep track of my calls and the ability to test the quality of my calls.

What do you dislike about the product?
It tends to freeze and I have to shut it down completely and refreshh it to work properly

What problems is the product solving and how is that benefiting you?
Cloutalk helps the company contact leads and prospects.

Omar J.
Star Rating: 5

What do you like best about the product?
Es bastante sencillo y muy intuitivo, me gusta que sea amigable con las personas que lo usamos.

What do you dislike about the product?
Hay ocasiones que no muestra el estado real de la persona, ejemplo: Estas en llamada pero te muesta disponible

What problems is the product solving and how is that benefiting you?
Es una depedencia de vital importancia, facilita mucho nuestro trabajo

Adriana S.
Star Rating: 5

What do you like best about the product?
It is easy to keep track of the number of calls, duration, and I love that I can go back and listen to the phone calls in case I missed something.

What do you dislike about the product?
There is really nothing I can think of at the moment, I believe it is a very well rounded tool.

What problems is the product solving and how is that benefiting you?
Recording the calls, and helping me analyze what works best for each culture or group that I am contacting.

Verified User in Hospital & Health Care
Star Rating: 4.5

What do you like best about the product?
This is probably the best choice if you're not looking to make significant initial investments but still need all the automation and facilities of a proper call center software. Very easy to set up and use, customer support is friendly and always available, and they even allowed me to "freeze" my account during low season. Has all the features we require without having to pay a premium. This is the right choice for a startup or small business.

What do you dislike about the product?
Some of the statistics about agents could be better. For example, it's hard to quickly understand how much an agent was working. There are two different platforms for statistics, which is confusing. The information collected during calls is also very limited, and not configurable. It would be nice if we could create fields to be filled after each call, and have that information sent to our CRM.

What problems is the product solving and how is that benefiting you?
CloudTalk helps us organize incoming calls from our current and potential customers. Our customers are patients looking for a house call doctor or to subscribe to a healthcare plan.

Sam D.
Star Rating: 5

What do you like best about the product?
We've been testing a lot of VOIP systems and we've ended up with CloudTalk. In our opinion one of the better systems on the market with excellent support. The system is really easy to use and you're all setup in no-time. We're a fan.

What do you dislike about the product?
For now, we don't have anything negative to say about CloudTalk. We've been a customer for a few months now and everything seems to be working like expected.

What problems is the product solving and how is that benefiting you?
Our eCommerce business is going international and we need a system where we can route all our incoming calls and have phone numbers available for each country.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
The ability to purchase a local number and call different countries at a very reasonable price. Our campaign was to reach out to International schools in Europe and Asia and we were able to call 70% of the numbers we have on our list which is more than we initially hope for. The cost per minute is better than other applications. The app itself is very easy to use and the call recordings are super clear. Finally, the customer service team is very helpful.

What do you dislike about the product?
Unfortunately, some countries are not allowed to be called using the app from the local number that we are using. I'm pretty sure there's a workaround if we reached out to someone from tech support. But we were already content with how many contacts we were able to reach out to so all good.

What problems is the product solving and how is that benefiting you?
Calling International numbers. We needed to reach out to International schools without spending so much money on purchasing local numbers and expensive international calls. Cloudtalk made it possible with a price we could manage.

Jennis F.
Star Rating: 4

What do you like best about the product?
What I like about CloudTalk is that it integrates with a lot of CRM applications. Making it easier to track calls and have extra info about the call. I worked with Dialpad before, had a lot of bugs and a bad connection. This seems to be much better with Cloudtalk

What do you dislike about the product?
On the phone, you can only put the call on speaker once the person on the other side answered the call. It would be nice if we would have it on speaker before he/she answers .I am receiving messages that belong to other colleagues on my CloudTalk I don't really understand why that is happening

What problems is the product solving and how is that benefiting you?
Making international calls with a clear connection. Being able to analyze my calls and having them logged in the CRM for clear visibility and so that my managers can track my progress.

Ryan N.
Star Rating: 5

What do you like best about the product?
It's quick, efficient and so simple to use. We have used it for over a year now and it's so much better than the previous system we used. Makes working with the phones so much easier.

What do you dislike about the product?
The only downside is that to stop recording we have to type in a code, if there was a button just to pause the recording and then go back to it then that would be perfect.

What problems is the product solving and how is that benefiting you?
Has the voicemail option so that I personally don't have to stay on the phone all day and can listen back to the crystal clear voicemails and call the student back easily

Jae B.
Star Rating: 4

What do you like best about the product?
For us the most helpful feature regarding cloudtalk is call recording. Without it, we would've missed out on thousands in revenue. It's also helped us improve our sales process by sharing best practices.

What do you dislike about the product?
Not much to be honest. I think the price per seat is quite steep - I also know of other similar services at the same price range that do not charge credit usage.

What problems is the product solving and how is that benefiting you?
Cloudtalk is helping us track lost revenue. As we use cloudtalk to monitor phone call leads that we send to our clients, without it we just wouldn't know what the calls were about or if they had converted.

Ben H.
Star Rating: 5

What do you like best about the product?
Using different numbers. Being able to use a mobile and a landline and can send texts too.

What do you dislike about the product?
Can't go on text messages on the phone app only the website

What problems is the product solving and how is that benefiting you?
This solves being able to use a non private number.

Verified User
Star Rating: 4

What do you like best about the product?
Cloudtalk is quite easy to use and relatively easy to set up also. The support team is always willing to help when it's needed so you're left feeling hopeless with no assistance.

What do you dislike about the product?
There are some features such as pipedrive integration that I believe could be optimised better however I can only speak on behalf of one integration and even then, I'm 95% satisfied with it.

What problems is the product solving and how is that benefiting you?
Cloudtalk solved our problems of not being able to answer calls- they always pop up and call flow works really well, ensuring all customers are seen to by our team.

Radostina A.
Star Rating: 5

What do you like best about the product?
Easy to use. My favorite features are 'tags' and 'notes' which helped me a lot with the follow-up :)

What do you dislike about the product?
Sometimes I got a poor connection, but this happen 2 or 3 times in 6 months.

What problems is the product solving and how is that benefiting you?
Calls history, tags+notes

Verified User in Financial Services
Star Rating: 4.5

What do you like best about the product?
Cloudtalk features are very intuitive and usefull for the Department. The tags : no need to write lenghty notes related to the calls. The smart dialer, I can retrieve the calls I made as well as the calls made by my team

What do you dislike about the product?
Some countries are not available. The app freezes sometimes and need to reload it.

What problems is the product solving and how is that benefiting you?
Auto dialer, easy to integrate calls in a call center

Marie Joy A.
Star Rating: 4.5

What do you like best about the product?
Its features are straightforward and really user-friendly. Because it is cloud-based, I can easily call others when my phone network is not working. The app can be easily installed in my computer too!

What do you dislike about the product?
Sent messages to people (in my home country) not added to the contacts list do not appear in the messages tab. I also tried sending my local phone number message but I didn't receive any. But I guess I need to further check the inclusions of our subscription.

What problems is the product solving and how is that benefiting you?
It makes calling and messaging faster and more handy. My current location has poor reception and CloudTalk helps me reach out to candidates and other stakeholders with ease.

Amanda O.
Star Rating: 3.5

What do you like best about the product?
I like that I have SMS and phone at my disposal, and it's pretty quick. We do sales where we also have to be on top of our messages - since I have it downloaded on my phone, even if I'm at a grocery shop or something, I can answer. For remote work, that's a huge perk.

What do you dislike about the product?
I wish my dashboard had better visibility but that might be something for my manager to review.

What problems is the product solving and how is that benefiting you?
It has all the tools that I need connected to my CRM. Since I do full sales cycles and cold calling, it is also great to have a function where I can make multiple calls back to back. Keeps it gamified. I also love that it has a very soft design so it is not hard on the eyes and feels modern.

Mikelis L.
Star Rating: 4

What do you like best about the product?
Cloudtalk makes it easy to do cold calls with their calling and texting functions as well.

What do you dislike about the product?
It sometimes makes calls from my colleague phone numbers.

What problems is the product solving and how is that benefiting you?
When calling clients we sometimes face no answer or straight to voice mail because of the area code is nowhere near where the client is. Cloudtalk offers autodialler which adjusts the area code.

Luca D.
Star Rating: 4

What do you like best about the product?
i like CloudTalk for its friendly use, at first sight you understand what function is used for ad how to do an operation. dislike other competitors CloudTalk wins in the GUI saving a lot of time in daily tasks

What do you dislike about the product?
what i find annoyng is that the dashboard does not update automatically, so i have to refresh every time i do not have in sight the tool. Furthermore i have to set every time when i go online and offline, maybe would be better even to set a time for the status

What problems is the product solving and how is that benefiting you?
CloudTalk helps as a contact center for my agency. I respond clinets to give assistance and i don't need to tell my private phone number as a contact numer to clinets, like in other agency i worked. for me this is great!

tom T.
Star Rating: 4

What do you like best about the product?
it is a great way to open your bussines to new bussines to

What do you dislike about the product?
sometimes drop out when on wifi when im using it

What problems is the product solving and how is that benefiting you?
lets me make loads of call with no effort

Dimitris R.
Star Rating: 3.5

What do you like best about the product?
In regards to the CloudTalk, i like that is a flexible application. Also it consists of easy UI.

What do you dislike about the product?
I don't like the fact that sometimes it is unstable with the connections. Of course that depends on the network connection as well.

What problems is the product solving and how is that benefiting you?
CloudTalk is providing me easy outbound calls connected with my company's CRM.

Georges V.
Star Rating: 5

What do you like best about the product?
I have only been using Cloudtalk for a few months and am very satisfied with this program. It works (without bugs !), very intuitive, looks nice and clear. I also noticed that this is still a newly developed program. Updates will fix this.

What do you dislike about the product?
Points for improvement: -report agents: idle time and calling time have the same blue color, so you can't see the difference -missed call: calls are sent (if nobody is available) in a flow to the following groups. If the call is included in the 2° group, this counts as 1 missed call and 1 success call. I would have preferred a report with the status (missed or successful) per call - finally, it would be useful to be able to extract the call history logs directly to e.g. excel

What problems is the product solving and how is that benefiting you?
CC infrastructure

Cameron H.
Star Rating: 5

What do you like best about the product?
So I've been using cloud talk for 3 months now and find it amazing! It is user-friendly with clear audio and an amazing support team. I had some issues at the start with inbound calls however the team fixed this quickly! All-around great app!

What do you dislike about the product?
Call reviews are somewhat easy to go back to. The dashboard is shared with other people and I can't pin (save) certain calls within the platform - they have to be downloaded. but minor compared to the advantages.

What problems is the product solving and how is that benefiting you?
Calling internationally is traditionally difficult and expensive. Cloudtalk makes this very easy with an easy platform to master and great/working software. Would Recomend!

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
Being able to pick a local number, and pick a different one instantly if I need to call a different country. Also the SMS feature is very cool. And to get a mobile number!

What do you dislike about the product?
from time to time the line is bad, but happens with all providers and with cloudtalk it happened relatively less for me.

What problems is the product solving and how is that benefiting you?
Having a mobile number from France while calling from a different country. Helps pick up rate

JP L.
Star Rating: 5

What do you like best about the product?
Easy to use and links well with other softwares

What do you dislike about the product?
Would prefer it to be cheaper. Other than that it's great

What problems is the product solving and how is that benefiting you?
Able to handle inbound and outbound calls excellently

Ran C.
Star Rating: 5

What do you like best about the product?
The perfect solution for call center with every integration possible, it's best call quality I have ever heard.

What do you dislike about the product?
Nothing I dislike about it, the only thing that can be a bit painful is the day of number migration.

What problems is the product solving and how is that benefiting you?
Call center help desk solutions

Natalie T.
Star Rating: 5

What do you like best about the product?
Being able to call, text and review history

What do you dislike about the product?
Nothing. There is nothing to dislike about the service

What problems is the product solving and how is that benefiting you?
Keeping an eye on calls, when they happen and even follow up with missed calls or voicemails

Nicolas M.
Star Rating: 4.5

What do you like best about the product?
The friendly interface and the pretty short learning curve. Getting CloudTalk ready to roll was a joy coming from a more complex system. Just sign in, and you'll realize that everything is very intuitive.

What do you dislike about the product?
There are mainly two things that I think CloudTalk could improve; the most important one is how it manages media (images). When getting a picture, the picture quality is terrible. The second is to improve the sms area, add the possibility to select multiple conversations and delete them and improve the search bar.

What problems is the product solving and how is that benefiting you?
CloudTalk is my solution to contact guests, customers, contractors, investors, and everyone I need to keep my business running. I needed a simple and easy phone call system, and that's what I got with CloudTalk.

Yoel M.
Star Rating: 4.5

What do you like best about the product?
The parameters I have access to, the statistics visible, the way calls recordings are easily located. CloudTalk keeps on improving is services, which makes it the best in the endustry.

What do you dislike about the product?
When there's a call transfered from another agent to me, the call is being recorded in the name of the agent, not in mine. This has issues in the overall stitistics.

What problems is the product solving and how is that benefiting you?
The amount of missed calls reduced significantly. the outbound and Inbound calls are easily tracked. It's easy to call back missed calls. And the statistics give a perfect evaluation in the progress being made.

Verified User in Leisure, Travel & Tourism
Star Rating: 4

What do you like best about the product?
Quality of the calls and recordings was brilliant. Cheap rates to call anywhere in the world. Both iphone and desktop capabilities worked very well, it didn't matter where I was they just worked each and every time.

What do you dislike about the product?
The setting to automatically pick up a call with a click was not ideal as I'd not noticed the call come through and it was answered when I was not ready (music blaring in the background etc)

What problems is the product solving and how is that benefiting you?
Reduced the need to have dedicated mobile phones for each user. Allowed all users to be efficient when working remotely. Allowed managers to monitor calls when needed.

Bernadette N.
Star Rating: 5

What do you like best about the product?
Cloudtalk app is very friendly user.Easy to use and I always have the best quality of calls that helps me reach my target everyday . The smooth and clear conversation while using cloudtalk is superb 👏.

What do you dislike about the product?
Everything is good about Cloudtalk. Nothing to dislike about it.

What problems is the product solving and how is that benefiting you?
It solves my problem on achieving daily target for my job because I am getting a clear conversation using the app it's avoids me on getting misunderstanding during phonecall.This benefits me a lot on my role and task everyday at work.

Harley A.
Star Rating: 3.5

What do you like best about the product?
Easily transfer calls to other users in the office.

What do you dislike about the product?
Sometimes delays on calls if the connection is bad.

What problems is the product solving and how is that benefiting you?
It is making it easier ti outbound call.

Marcello G.
Star Rating: 4.5

What do you like best about the product?
Registration and recording calls, are very important for our job to recover talks when any problems appear regarding what was committed in the call.

What do you dislike about the product?
Could give the name on register faster on incoming calls

What problems is the product solving and how is that benefiting you?
Call registration and connected with Pipedrive

Omar D.
Star Rating: 4.5

What do you like best about the product?
you can call anyone in the world and its very quick

What do you dislike about the product?
you cant use more than one login which takes abit of time

What problems is the product solving and how is that benefiting you?
in the the past i had to dial manually now i dont have to do that with cloud talk

Ray O.
Star Rating: 4

What do you like best about the product?
Ease of use. Great UI that is very inuitive.

What do you dislike about the product?
Experiecing poor quality audio despite stellar wifi connections.

What problems is the product solving and how is that benefiting you?
Nothing that pops into mind at the moment.

Estefanía P.
Star Rating: 4.5

What do you like best about the product?
Good app to call around the world, using different numbers to be connect with all your partners and costumers. Easy way to connect and receive calls.

What do you dislike about the product?
Sometimes there are error connexions to receive the calls in the computer.

What problems is the product solving and how is that benefiting you?
Contact eassier with clients from different countries.

Aisling J.
Star Rating: 5

What do you like best about the product?
Ease of set up, helpful and attentive staff, customisation, portal very easy to use and view usage.

What do you dislike about the product?
I don't believe there have been any downsides for us

What problems is the product solving and how is that benefiting you?
Ability to have various local numbers in each of our markets centralised and controlled.

Rhea A.
Star Rating: 4.5

What do you like best about the product?
The option to send/receive photos to our customers.

What do you dislike about the product?
Editing my notes doesn't work. Like changing or adding info doesn't reflect

What problems is the product solving and how is that benefiting you?
Calls directed to voicemail

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
The quality of the call, it is heard super clear, going from call to call allows you to work quickly, does not contain errors that delay your work and the fact of receiving calls is effective

What do you dislike about the product?
The reality is that there is no point against it, it perfectly fulfills its functions, but if I had to add something to it, I would like that when calls are received it is in the background and does not stop the entire application because you are receiving a call

What problems is the product solving and how is that benefiting you?
Cloudtalk allows me to go from call to call super fast, which is what I look for to work more effectively, in addition to allowing clear communication with one another

Gorgud R.
Star Rating: 4.5

What do you like best about the product?
The application is working very smoothly and easy to call and receive calls.

What do you dislike about the product?
There is nothing to dislike about CloudTalk.

What problems is the product solving and how is that benefiting you?
I was using to contact my clients around the world and I have very easy communication with them via CloudTalk.

Kristine S.
Star Rating: 4.5

What do you like best about the product?
I like the overall functionality of Cloudtalk.

What do you dislike about the product?
The absence of a feature that separates the inbox for each phone number.

What problems is the product solving and how is that benefiting you?
Calling leads.

Ioanna N.
Star Rating: 5

What do you like best about the product?
The ability to transfer the call to each according department and colleague. Very user-friendly!

What do you dislike about the product?
There is no feature that I dislike on Hubspot.

What problems is the product solving and how is that benefiting you?
Efficient and professional inbound/outbound call management, plus the integration with our system that enhances the BD reporting.

Pipe J.
Star Rating: 4

What do you like best about the product?
La simplicidad de la app, muy fácil de utilizar, didactica y en ocasiones no requiere tanto internet, lo cual me ayuda en mis inestabilidades de mi internet. De igual forma, el soporte es muy amigable y siempre toman nuestras peticiones.

What do you dislike about the product?
Actualmente tenemos un error con la visualización de las llamadas perdidas, espero que logren solucionarlo, por otra parte, hay veces que muestra que estamos deconectados y pero al validar, tenemosun buen internet y cableado.

What problems is the product solving and how is that benefiting you?
Resuelve no entregas números personales, por otra parte, integra las llamadas que se realiza de manera internacional y las canaliza y gestiona por nuestro sistema de comunicación facilitando así la información con el usuario

Tomas H.
Star Rating: 5

What do you like best about the product?
Its very easy to use and the fact the VM gets sent directly to your email is even better. Best service out there

What do you dislike about the product?
Nothing really its all good from y side anyways

What problems is the product solving and how is that benefiting you?
the Vm structure is fanstasic for me as a user

Ahmad M.
Star Rating: 4.5

What do you like best about the product?
The spam filterration and the many features such as automatic call recorder and the automatic call response and a very useful feature which is popping up on your screen when you get a call

What do you dislike about the product?
I would say that there might be a little bugs here and there such as losing connection and having to restart it manually to work but otherwise it's great

What problems is the product solving and how is that benefiting you?
Connecting to customers in general, Cloudtalk works as a great tool to be the middle man between you and your clients

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I appreciate that there are no call quality issues. Anna Korosi responds very quickly. They offer phones in countries where other tools do not offer.

What do you dislike about the product?
The process to obtain a quote and register the tool took longer than I would have liked.

What problems is the product solving and how is that benefiting you?
CloudTalk allows us to have phones in different countries (where other tools do not allow it), and use them while physically in different places. It saves us a lot of money on physical phones and virtual numbers.

Alex S.
Star Rating: 5

What do you like best about the product?
CloudTalk has THE best support team I have had the experience of working with.

What do you dislike about the product?
There is little that I can find to dislike; however, there are some features that would be useful, such as adding in another user role with limited access to reports, but still some supervisor skills, and being able to individually restrict user roles a bit more.

What problems is the product solving and how is that benefiting you?
Their reporting has been much easier to comprehend, is capturing the data we want, and the support team is fantastic regarding troubleshooting or any other issues that may arise.

Rasheed Q.
Star Rating: 5

What do you like best about the product?
Very easy to use, nice and clear voice, call back only online, you can hear and record calls

What do you dislike about the product?
nothing I dont like about the apps, its very good only if you can improve the PC platform

What problems is the product solving and how is that benefiting you?
PC platorm need improving