Shivam M.
Star Rating: 5

What do you like best about the product?
Many things: 1. It joins and records the meeting automatically. 2. I am allowed to send snippets of the recording for conversation. 3. It helps me keep track of how much I spoke in a meeting.

What do you dislike about the product?
The transcripts are shit, they can be much better. - Half of the time it's wrong. - If you'll look at transcript without listening to the recording you'll laugh!

What problems is the product solving and how is that benefiting you?
It helps us to keep track of all recordings, you decide if you want to record a specific meeting or not. - It has sharable link, so I can know how many times my client has seen the recording.

Shivam S.
Star Rating: 5

What do you like best about the product?
One of Wingman's main advantages is that it helps sales teams perform better by offering in-the-moment coaching and monitoring of sales discussions. This can assist salespeople in determining areas where they can strengthen their strategy and raise the likelihood that they will close deals. Another advantage is that Wingman interfaces with well-known communication platforms like Zoom, Microsoft Teams, and Google Meet, which makes it simple for sales teams to utilise and get up and running right away. Additionally, the platform offers analytics and reporting tools that sales leaders may use to spot trends and spot areas where their teams can improve. Overall, Wingman is a potent tool for sales teams aiming to increase performance due to its combination of AI-powered analysis, real-time coaching, and simple connection with existing communication systems.

What do you dislike about the product?
Like every programme or piece of software, Wingman could have some features that some users find less useful or more difficult to use. For instance, if a user is unfamiliar with using these kinds of tools, they may find the learning curve for applying AI and data analytics to increase their sales performance to be severe. Furthermore, even though Wingman is made to work with common communication tools, users may run into technical difficulties or compatibility problems that they need to work through in order to use the platform efficiently.

What problems is the product solving and how is that benefiting you?
Wingman uses AI and data analytics to analyze sales conversations and provide real-time coaching and feedback to salespeople, helping them to identify areas where they can improve their approach and increase their chances of closing deals. Additionally, Wingman provides reporting and analytics features that can help sales leaders identify trends and opportunities for improvement within their teams, and track the performance of individual salespeople over time. Overall, Wingman is a powerful tool for sales teams looking to improve their performance and increase their success rate in closing deals.

Brad S.
Star Rating: 5

What do you like best about the product?
What I love the best about lay man is the ability to record my call, be able to go back later and listen to everything I discussed, and also have the ability of a pop-up on the screen, which will show me a battle card as soon as it hears keywords to show me where my company wins, as opposed to where We win.

What do you dislike about the product?
At this point, there is absolutely nothing that I dislike about the software. I'm looking forward to being able to use this as a tool moving forward.

What problems is the product solving and how is that benefiting you?
It is solving the onspot questions that I'm receiving about my competitors, or companies that the person I'm speaking with is using, and tells me where we win over that product that has been game changing. I also love the ability to go back later and listen to my call so I can coach myself and or have others listen to it, see what I might be doing wrong.

Varenya P.
Star Rating: 5

What do you like best about the product?
1. The UI of listening to recorded calls 2. The AI transcript, AI led suggestions on when questions were asked in a call, what WOW moment was created etc 3. Automated hopping in on calls makes it easier for sales folks to record, not worry about the note taker coming in.

What do you dislike about the product?
- Nothing at all. Everything is right where it should be.

What problems is the product solving and how is that benefiting you?
1. Enabling sales teams to know where and what could have been better in calls 2. sales teams can set the notetaker coming in, which eases the process of note taking. 3. Helps managers keep a track of good calls that can be used for coaching.

Hemanth S.
Star Rating: 5

What do you like best about the product?
The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have been streamlined and the way we analyze lengthy hour-long calls has changed for good. For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and share them internally with your team. Example - Cut a piece of video where the customer talks about a feature request and share this tape with your Product managers.

What do you dislike about the product?
A few things that I feel can be improved, - The transcript isn't particularly accurate. Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy. - There's a feature that allows you to skip to the next speaker or the previous speaker. Sometimes, this does not work very accurately. The recording takes you to an incorrect speaker.

What problems is the product solving and how is that benefiting you?
Before using Wingman, the way we analyzed meetings was extremely subpar, especially lengthy hour-long meetings. Since we started using Wingman, we are able to capture better notes, understand and analyze the call better, and more concise action points are derived. This will both benefit both external and internal stakeholders. The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and recording and would also be extremely helpful in the future for reference.

Mahidhar A.
Star Rating: 5

What do you like best about the product?
There are so many things that I like about Wingman. I am going to drill down to each feature that I like. Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls. Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc. Battlecards - I like how the battle cards pop up when we mention a competitor. Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights.

What do you dislike about the product?
Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this.

What problems is the product solving and how is that benefiting you?
Wingman Notetaker is very helpful in automatically recording the calls and giving insights such as longest monologue, talk/listen ratio, etc. This really helps us to analyse our calls and improve ourselves in the way we talk to people.

Sarah K.
Star Rating: 4

What do you like best about the product?
I am a CS manager and I find Wingman to be a really important tool for reviewing my team's calls and being able to offer feedback easily.

What do you dislike about the product?
We transferred from Gong so there was a bit of a learning curve, but I really liked how relatively easy it was to transfer historical calls from Gong to Wingman so that we have those past calls.

What problems is the product solving and how is that benefiting you?
We are a customer success team and have tons of calls a week (each CS probably has at least 10). So it's really helpful to be able to reference back for both the CSMs and for me for coaching purposes.

Ignacio C.
Star Rating: 5

What do you like best about the product?
Wingman is a personal assistant app that helps you navigate social situations with ease. it provides you with real-time advice on everything from conversation starters to body language tips. The app also includes features like group chat coordination and event planning, making it a one-stop-shop for all your social needs. Its user-friendly interface and customizable settings make it a great tool for anyone looking to improve their sales process and confidence that nothing is falling through the cracks.

What do you dislike about the product?
there is very little to dislike about Wingman. For what it is supposed to do it does it great. I am not sure that the Transcript functionality learns as time goes on or it gets used to the wording of things but the transcript could use some work.

What problems is the product solving and how is that benefiting you?
having the peace of mind that a tool is taking notes and recording the call for me allows me to focus on my process. It allows the entire team to focus on listening to the prospect and then have the notes to make sure we are listening to the client effectively

Kevin S.
Star Rating: 5

What do you like best about the product?
Let's me know if I've been speaking too long (monologing). We also have access to battle cards that pop up when we mention a competitor. I have a tendency to be long winded, this has helped me by also prompting to ask a question if I've been speaking too long.

What do you dislike about the product?
On the transcripts it sometimes attributes words spoken to the wrong person. If I were to read the transcripts alone I may get confused if I'm an outsider who wasn't on the call.

What problems is the product solving and how is that benefiting you?
Gives us recordings and transcripts which lets us go back on any info missed. It saved a deal where I misheard a client and estimated a price for the year which she took as per month. After reviewing the recording I realized the miscommunication and reached out to the prospect to clarify.

Neel J.
Star Rating: 5

What do you like best about the product?
I WFH, which means that every meeting is a virtual meeting. Sometimes I have 5-6 hours to back-to-back meetings, and being fully attentive becomes challenging. With Wingman recording the meetings, it becomes easy to go back to the meetings, listen into transcripts, highlight certain parts and then assign some tasks or tag individuals. Pro-tip: Watch your recording at 1.5x the speed to go through the content super fast

What do you dislike about the product?
There is definitely some room for improvement as far as understanding dialects is concerned. I work with lot of individuals from the Indian subcontinent and it doesn't always pick the right words.

What problems is the product solving and how is that benefiting you?
Repository of all key conversations, even the ones I am not attending first hand. Easy to tag people and attribute some key words which it can pick up and highlight.

Derek K.
Star Rating: 4.5

What do you like best about the product?
Works seamlessly with Hubspot and other tools, easy to set up and get rolling. UI is friendly and inviting.

What do you dislike about the product?
The integration with MS teams seems to be a bit glitchy at times, it also will only start when the meeting time has commenced so you miss the first few mins of the call if people jump on early. It would be ideal it the notetaker started as soon as the host joins, regardless of the time. Also although the UI is inviting and easy on the eyes it can be a bit difficult to navigate and identify where key elements to engage with are. I would differentiate the color combos and apply some better contrasting techniques to make things more intuitive to navigate.

What problems is the product solving and how is that benefiting you?
Note-taking during long meetings and double-checking accuracy.

Hayat R.
Star Rating: 4.5

What do you like best about the product?
I don't have the time to be on every sales call to learn about our customers and see what they're comparing us against in the market. Wingman helps to consolidate this information easily with filtered searches and keywords.

What do you dislike about the product?
Can't add multiple teams to battle cards or remove the battle card category. We are a large company with multiple teams that need assigning to very different intel on the same competitors product-depending, so I'm not entirely certain they're the best fit for all "enterprise" companies.

What problems is the product solving and how is that benefiting you?
Market and competitor intelligence, and quickly seeing where it's mentioned in a conversation.

Dianne C.
Star Rating: 4.5

What do you like best about the product?
Love that I have the ability to look back at my recording to review in case I've missed some important bits. It also really helps me improve my speech - pace, repeated words etc. I love that you can rewind to a certain word by finding that in the dialogue and seeing the longest time you've spoken consecutively.

What do you dislike about the product?
Can be a bit intrusive sometimes when inviting to a call with a client where you have some personal convos. But this is easily worked around by declining Wingman from coming in.

What problems is the product solving and how is that benefiting you?
-being able to review the recording -improve speech

Robert M.
Star Rating: 5

What do you like best about the product?
AI Insights and real-time coaching cues are my favorite things about the platform. Having non-recording users be able to look into the conversations for coaching and rep development is fantastic.

What do you dislike about the product?
When I am on a call with someone on my team that is not in wingman (I'm at a marketing agency and sometimes bring someone from Client Services or Creative for the final pitch to "meet the team"), Wingman thinks they are a Customer. I would love the ability to be able to manually reassign people in Wingman.

What problems is the product solving and how is that benefiting you?
It is solving the problem of doing great at bonding and rapport but occasionally monologing and not sticking to Sandler or MEDDIC methodologies. It is also solving the problem of after call coaching and giving me insights via AI.

Dan B.
Star Rating: 4.5

What do you like best about the product?
I enjoy creating keywords and phrases so our sales team can quickly validate if they are describing the product correctly or asking the right questions. The instant feedback is a game changer.

What do you dislike about the product?
The off-putting interjection when the recorder announces itself. It would be nice is there was a way to control this more effectively. During those initial moments of ice breaking, the record warning can be distruptive.

What problems is the product solving and how is that benefiting you?
Validating that my reps deliver the appropriate message and ask the right questions. Being able to spot check and keep each other accountable has been a positive change for our team.

Om A.
Star Rating: 4

What do you like best about the product?
- Easy to share demo recordings with customers and Slack notifications when they watch the recording - Commenting feature to train and improve the team based on instances of the meeting - The user interface - Moments in the demo can be captured and saved for team training

What do you dislike about the product?
- The transcription is still rusty and accuracy goes for a toss. There are mistakes in spellings, understanding different accents etc. - The game card feature is difficult to use

What problems is the product solving and how is that benefiting you?
- Clari helps me first recording the call seamlessly - We can share the recording with the customer and when they watch the recording we get a notification - I can view the team's demo and comment on moment that went right and what went wrong

William P.
Star Rating: 4

What do you like best about the product?
I really like the Deal Central feature. As a software sales rep, it makes it easy in terms of forecasting due to Clari being able to integrate with Salesforce. I can easily edit the close date and push deals out if the prospect mentions their timeline has changed.

What do you dislike about the product?
I really like Wingman, the only dislike would be the call trimming. It doesn't let you go to a certain point in the snippet of the call; it makes you play it from the beginning to end without being able to go to that specific spot you want. I'd like to see that in the product enhancement, but overall it's a good tool for the price.

What problems is the product solving and how is that benefiting you?
It solves my need to edit deals outside of Salesforce, review calls, and check on my teams activity. Additionally, it helps me solve sending specific parts of the call to prospects after the demo.

Michael T.
Star Rating: 5

What do you like best about the product?
The transcription feature is a vast improvement to our previous platform and so it he ability to correctly identify the correct speaker; I've gotten more value out of reading the calls and the highlights recently than listening to the full calls.

What do you dislike about the product?
I find the display to be somewhat overwhelming in some screens, but I believe these may be configurable by organization and I may just not have the ability to change them.

What problems is the product solving and how is that benefiting you?
It's primarily useful for logging conversations but it's additionally been very useful for finding additional value in conversation and helping to refine customer interactions - for instance by focusing more on time spent talking/listening.

Jei K.
Star Rating: 4

What do you like best about the product?
Ability to auto-record meetings with external participants while having the option to turn on/off recording for internal meetings. The desktop extension is convenient as well.

What do you dislike about the product?
I have not identified any thus far. Maybe the talk/listen ratio could be better since, depending on the call type, the Sales/CSM member may be doing a deep dive presentation and then allowing for customer questions/feedback at the end.

What problems is the product solving and how is that benefiting you?
Providing CSMs the ability to fully engage the customer instead of trying to take notes in real-time. It also allows for team training so we can listen to other team members' calls and takes notes for future conversations and objection handling.

Matthew B.
Star Rating: 4.5

What do you like best about the product?
Wingman is super easy to set up and start using. Users and managers begin seeing the benefits almost immediately as calls start to be collected and analyzed. The search and game tapes functionality make it a great tool for training/onboarding!

What do you dislike about the product?
The tool needs some bulking up on the analytics side. Built-in functionality is fairly light.

What problems is the product solving and how is that benefiting you?
We are driving towards standardized, repeatable sales cycles, and Wingman is helping our reps learn from their managers and peers faster and more effectively than ever before. Game Tapes help new reps be up to speed with best practices very quickly and help veteran reps polish their pitches in specific areas like competition and objection handling.

Mimi Ponce J.
Star Rating: 5

What do you like best about the product?
Wingman saves me time and improves my focus! I'm able to be fully present in each call instead of worried about whether or not my notes are comprehensive. Then, having the option to review the call both through video and transcript is really helpful.

What do you dislike about the product?
Having to explain what Wingman is can be awkward and take a couple extra minutes--I wish there was an easy explainer that came along with the recording consent or something.

What problems is the product solving and how is that benefiting you?
As a content strategist, often people say really great soundbytes on calls and if I'm not quick enough, I lose them. The time saved by not having to go back through the entire call to find a single soundbyte is a major time-saver for me. Also, if a project gets stalled, being able to quickly read through past transcripts to re-familiarize myself with the project upon restart is invaluable.

Patrick H.
Star Rating: 4

What do you like best about the product?
Intuitive UI that makes it easy to get up and running on. The "Competitor Insights" and "Team Insights" features are particularly helpful. Also appreciate that calls recorded on our previously used software were able to be uploaded.

What do you dislike about the product?
The only con I've seen thus far is the number of onboarding-type emails I've received from them which, for some, may actually be a positive.

What problems is the product solving and how is that benefiting you?
Helping me improve my customer conversations via its analytical and coaching tools. My score for "Engaging Questions" has opened my eyes to this being an area where I can improve.

A.J. M.
Star Rating: 5

What do you like best about the product?
Battlecard feature - Being able to prepare battle cards to common objections is a game changer. By associating battle cards with keywords, the platform is able to recognize when these topics come up in conversation and bring up the battle card in real time!

What do you dislike about the product?
I'm sure this will come in the future, but it would be great to have previous activities (Calls/Emails) on the same screen as the call recording you are reviewing.

What problems is the product solving and how is that benefiting you?
Note-taking is always a pain for me, with Wingman I am able to listen more effectively knowing that it will be my sidekick for notes! This has helped our team increase our pipeline and move opportunities into later stages.

Umair S.
Star Rating: 4.5

What do you like best about the product?
Wingman all features are super cool especially call recording. It helps me to relisten client issues and come up with better options. We are also using the Game tape feature for training and evaluation purposes. When adopting call/meeting tactics for sales or customer management, the bookmark feature gives you excellent insight into the calls and makes analyzing the calls easier.

What do you dislike about the product?
Every product has options to improve. No dislikes!

What problems is the product solving and how is that benefiting you?
Wingman gives us the ability to recognize our situation and potential areas for skill improvement. We may simply read the transcript or listen to the conversation and take the appropriate actions using it as a teaching tool.

Verified User in E-Learning
Star Rating: 5

What do you like best about the product?
I love Wingman's "battle cards" function to support navigating objections or questions, to which I may not remember right top off my head.

What do you dislike about the product?
Wingman doesn't have function to track how many filler words you use during conversation, which some other comparable tools do and I find that to be helpful so that you are more aware of your speech habits and refine them that do not add to the conversation.

What problems is the product solving and how is that benefiting you?
Love that the battle cards pick up trigger words and pop up when objections come up or specific topics are brought up like pricing or competitors so that I can be better prepared to respond to my prospect quickly. Before Wingman, I had different pages of resources open in the background and would toggle between tabs or try to search accurate answers on the spot as questions come up, if it's something I am not too sure.

Chris C.
Star Rating: 5

What do you like best about the product?
Call recording features and the ability to listen back to sales calls, whether it's your own or team members. Also being able to keep a repository of high-quality sales collateral and specific snippets from calls is very valuable for doing sales call reviews.

What do you dislike about the product?
Some of the transcriptions are inaccurate. Given any technology, it's understandable that there has to be room for error when tracking voice and speech over calls.

What problems is the product solving and how is that benefiting you?
As someone that is involved with building out sales processes and being an individual sales contributor, Wingman helps us keep track of specific calls, talk time ratios, and other valuable insights on how to improve sales calls.

Rebecca B.
Star Rating: 5

What do you like best about the product?
Wingman is great for reviewing customer calls to clarify any action items I may have missed and I love the snippet feature for support tickets, feature requests, etc.

What do you dislike about the product?
I'd like to be able to be able to make the recording larger so that when screens were shared it is easier to see when reviewing previous calls. There are times when transcript is off a bit as well.

What problems is the product solving and how is that benefiting you?
Wingman is helping ensure I don't miss any feature requests, support tickets and action items with my customers. It's also allowing me to share their feedback and requests with the rest of our company.

shoaib s.
Star Rating: 4

What do you like best about the product?
Wingman is a conversational intelligence platform that transcribes virtual meetings and enables sales teams with relevant intelligence. Those transcribed can be used for training purposes. It automatically joins all external calls

What do you dislike about the product?
Wingman captures some irrelevant details while transcribing the calls. it takes some effort to extract revenue intelligence from it.

What problems is the product solving and how is that benefiting you?
Jio has AI enables chat-bot called Haptik. The primary sales channel for the software is digital sales. Wingman provides additional intelligence during online meetings. Also, it has allowed us to create battle cards and FAQs for our sales team

Saurav G.
Star Rating: 5

What do you like best about the product?
It's an excellent tool for recording the calls and getting transcription so that anyone from the team can go over the transcription, comment, mention, and much more. I also like the trim & share feature.

What do you dislike about the product?
I only dislike that it takes some time to record the call after it's admitted to the call. Also, there should be a global search bar on top for easy navigation.

What problems is the product solving and how is that benefiting you?
Wingman helps us record/log our calls and prepare transcripts which further helps for insights.

Erica M.
Star Rating: 5

What do you like best about the product?
Lets me know if I'm speaking too much during the meeting; nice live tool to help me monitor. Also nice that I can go back and quickly review certain parts of the meeting if I forgot something without having to listen or skip around through recording.

What do you dislike about the product?
Not 100% accurate, but overall still pleased.

What problems is the product solving and how is that benefiting you?
Improving my sales skills by speaking less, easily review recordings to listen back to my calls to improve and helps me take better notes.

Shivani C.
Star Rating: 4.5

What do you like best about the product?
The AI is super sophisticated, especially in comparison with Zoom phone/ other transcript providers where the words are often completely wrong. Wingman definitely provides greater insight into how well calls are going, with the nice features of bookmarks and gamecards joining during calls so you never stutter.

What do you dislike about the product?
It's all good - nothing to complain about so far. Had some good account management so shoutout to Vinay!

What problems is the product solving and how is that benefiting you?
Problem solving: having a competitive edge with things such as battlecards or being able to bookmark particularly important moments in calls with customers Benefits: it enables peer review internally without having to join one another calls - freeing up time in the day to review calls in your own time and make notes etc.

Deepthi S.
Star Rating: 4

What do you like best about the product?
Wingman is quite intuitive, with easy to use and no prior training needed. It's AI is quite advanced to give you almost right words matching the conversation, the bookmark feature give you great insight to the calls and makes anylsing the call easier for implementing sales/customer managment call/meeting strategies.

What do you dislike about the product?
The downside what I felt is languistic barrier when people communicate with multiple language, also we don't have feature to upload calls manually if any case.

What problems is the product solving and how is that benefiting you?
With Wingman, it becomes super easy to analyze calls and create better strategies and record calls and meetings from multiple platforms. Creating game tapes is a handy feature in further improving the training part.

Verified User in Security and Investigations
Star Rating: 5

What do you like best about the product?
I love that we don't need to take any notes during a virtual call. Which basically means complete focus on the discussion.

What do you dislike about the product?
It's pretty much flawless.I am yet to come across something I don't like.

What problems is the product solving and how is that benefiting you?
It helps record calls, makes transcripts that can be used as notes.

Megan D.
Star Rating: 4.5

What do you like best about the product?
As someone who hadn't used Wingman before joining my most recent organization, I found it super easy to pop in without any training and use the product. Even though it is so usable, I was proactively reached out to by Prerna for a live group training. Overall, excellent experience so far!

What do you dislike about the product?
Connecting it to my Zoom so that it was automatically recording calls was the only small barrier that I had with it so far. Otherwise, super happy with how everything has been going.

What problems is the product solving and how is that benefiting you?
I am able to listen back on calls any time I miss notes with clients. It also has made self-enablement at my new role super easy -- I can search through customer trainings and demos which has been super helpful.

Nilesh A.
Star Rating: 4.5

What do you like best about the product?
It captures the video of the call along with the audio, its easy to share access to team

What do you dislike about the product?
The plan are a bit expensive there should be a non sales version that is cheaper

What problems is the product solving and how is that benefiting you?
We are able to get the transcript of the call easily

Samir M.
Star Rating: 4

What do you like best about the product?
Ability to do a deep dive into the calls that our team is making

What do you dislike about the product?
Nothing much as of yet, I think it does a great job.

What problems is the product solving and how is that benefiting you?
Allows leadership to dive into the quality of the calls that our teams are making.

Hannah P.
Star Rating: 5

What do you like best about the product?
I love being able to listen back to calls in half the time - it saved me so much time while onboarding at a new company and allowed me to learn the ropes quickly.

What do you dislike about the product?
Nothing major - only thing I'd change is adding comment capabilities to Game Tapes. I love being able to do that in the Team Calls area, but haven't found a way to do so directly from Game Tapes.

What problems is the product solving and how is that benefiting you?
Wingman has made onboarding as a new employee easier and will improve our customer success calls by having examples of what worked well.

Samuel W.
Star Rating: 4.5

What do you like best about the product?
Easy to link and share meetings and calls. The AI transcription is pretty accurate and a great way to quickly jump around recordings or review fast. Plenty of analytics are provided after each call such as talk-listen ratio and even calls you out for giving monologues if you happen to go for too long.

What do you dislike about the product?
No dislikes so far! Haven't had any issues come up and Wingman is pretty intuitive to use.

What problems is the product solving and how is that benefiting you?
Wingman helps me review my calls to prospects with my team lead and other members of my team, helping me improve through notes given by both my team and Wingman.

Supreet K.
Star Rating: 4

What do you like best about the product?
The ease of being able to track my deals and progress on a weekly and monthly basis. Also great to review my calls to ensure nothing is missed. Makes it easy during account handovers too.

What do you dislike about the product?
Nothing in particular, it's been pretty easy to use the tool.

What problems is the product solving and how is that benefiting you?
- Being able to forecast accurately - Track each deal progress on a weekly basis - Being able to identify and commit deals every month - Return back and access recordings to ensure nothing is missed out

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I love using Wingman! As an SDR it's super helpful to have every call recorded and transcribed. I love being able to see the transcription and skim read very quickly to remind myself what was said on a given call, keep my notes updated, share intel on an account with the AE before the demo etc. Also great to be able to share recordings internally and comment/ get feedback from my leaders and team members.

What do you dislike about the product?
Sometimes Wingman doesn't automatically join my zoom calls right away, and it joins in the middle of the call. That makes it kind of awkward and breaks the flow of conversation. It's only happened a couple times, but not sure why it happens or how to fix it.

What problems is the product solving and how is that benefiting you?
Let's me record discovery calls without thinking about recording them (so I don't have to remember). Helps me keep better notes and make a better hand-off on leads to AEs by having everything transcribed. Makes it easier to learn from other top performers on my team by having everything in one place and transcribed (so I can search keywords and find all the calls that mentioned a particular topic).

Verified User in Computer Software
Star Rating: 0.5

What do you like best about the product?
It allows us to store our recordings and review them with the team as well.

What do you dislike about the product?
After the merge with Clari, the experience degraded quickly. Access to the product is now quite limited, we have no easy way to install new upgrades and the support team is very hard to reach / sort our problems.

What problems is the product solving and how is that benefiting you?
We used Wingman to record our calls and facilitate call review for compliance and also sales coaching.

Bradley M.
Star Rating: 4

What do you like best about the product?
I like how we can see how many minutes each person on the call is talking.

What do you dislike about the product?
I dont like how it asks your prospect if they can be recorded.

What problems is the product solving and how is that benefiting you?
It is helping me review calls instead of taking notes the entire time. Very helpful.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
So far Wingman has been very intuitive to use for listening to my own calls, as well as providing call coaching to reps on my team. I also like the AI feature that detects key words on calls and provides battle cards on that subject in real time.

What do you dislike about the product?
I have only been using the tool for a month but I haven't run into anything that is a deal breaker, but I always appreciate it when software has. a dark mode. Adding that would be a nice touch.

What problems is the product solving and how is that benefiting you?
1. Archives recorded sales calls. and demos so they can be reviewed later. This is great for call coaching and getting any information that was forgotten or not noted on the call. 2. Real-time assistance when keywords are brought up.

Aymeric P.
Star Rating: 4.5

What do you like best about the product?
Having transitioned from a competitor software, I liked that this service maintained feature-parity with that other service. I mainly use the software to record calls, but it has been invaluable for it's transcription which helps me identify action items and share exactly what the client said in text form to the team.

What do you dislike about the product?
I'm not clear if I am able to download calls from the mobile app to listen to them offline. If this isn't possible, it ought to be.

What problems is the product solving and how is that benefiting you?
Wingman helps me stay accountable to my clients, share transcripts of my conversations with clients straight to my colleagues and identify action items, which then get addressed more often and more quickly (ex: because that one obscure the big we talked about in the first 13 minutes of the convo doesn't get forgotten)

Ron E.
Star Rating: 3.5

What do you like best about the product?
It's helpful in making me understand what I need to improve when talking to prospects and potential customers. The fact that I can get constructive feedback from my team mates is incredible!

What do you dislike about the product?
I am not happy with the fact the Mac app is not installable... and also unhappy with the fact every feedback arrives by mail. but overall its a great app

What problems is the product solving and how is that benefiting you?
It enables retroactive analysis of "one shot " calls we have so we can mutually, as a team, learn and become better . Battle cards are easy to use with the app!

Tarun A.
Star Rating: 5

What do you like best about the product?
Easy-to-Use Software Decision backed data Actionable Insights Saves Revenue leakage

What do you dislike about the product?
Nothing so far But I think There is lot of potential for sales people in this software.

What problems is the product solving and how is that benefiting you?
Wingman Helps 1. Sortify your Pipeline 2. Help you to forecast better 3. Help you go back and see the history and series of events

Kemal G.
Star Rating: 4.5

What do you like best about the product?
The tool can record any kind of accent almost correctly. Transcript helps us a lot to simply copy and paste the necessary notes into our deals. We do not need to chase people to learn about the projects. It also helps us a lot to evaluate the sales reps. Their support is very helpful.

What do you dislike about the product?
If they improve the feature that you can put a limitation on who can listen to the calls, it'd just be the best of best.

What problems is the product solving and how is that benefiting you?
It saves so much time for our admins. They can simply read the transcript or listen to the call and take necessary actions. It's helping us to save time, evaluating the sales reps without needing to be present in calls and we collect the most frequently asked questions to improve ourselves.

Jeremy S.
Star Rating: 4.5

What do you like best about the product?
The Sydecar note taker tracks audio, types out the conversation, tracks who is speaking, and can even identify key words, questions, and more. Really useful tool.

What do you dislike about the product?
Sometimes the tracker can take a few minutes to enter the call. But usually its right on time.

What problems is the product solving and how is that benefiting you?
Covering all my bases. If I dont remember a key aspect of the call or a lead questions something that was said - there is proof in the recording.

Argyris A.
Star Rating: 5

What do you like best about the product?
Seamless recording, always an icebreaker having an AI note taker in the discovery call.

What do you dislike about the product?
Sometimes the transcript is not perfect, some words might be different but you get the point reading throughout.

What problems is the product solving and how is that benefiting you?
Focusing on the call, being there on the conversation, not taking notes

Sean L.
Star Rating: 5

What do you like best about the product?
Wingman made it super easy to learn more about my position by listening to client calls that already happened, rather than waiting to sit in on upcoming calls.

What do you dislike about the product?
No dislikes yet, will come back and update if that changes but I don't forsee that happening.

What problems is the product solving and how is that benefiting you?
Major help with onboarding, allows new employees to learn how to do their job from day 1.

Judson L.
Star Rating: 5

What do you like best about the product?
The actual product makes complete sense - there is no "fluff"... rather, each section of wingman serves a clear purpose. Increase sales and get better through honest evaluation. I absolutely LOVE the fact that I can watch my colleagues' recordings, evaluate what works, and then implement.

What do you dislike about the product?
Connecting my phone calls has been challenging.

What problems is the product solving and how is that benefiting you?
It's tough watching yourself on video - but it's important. If you're looking to help achieve excellence with your calls, wingman is the best!

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
WIngman is a beautiful tool that allows salespeople to share calls and learn different styles and techniques. It's a training application and time-saving mechanism!! It's wonderful to see a whole day of calls in one setting. Highly recommend Wingman!

What do you dislike about the product?
The only downside is that the transcript isn't 100% accurate, but I'm not sure that is even possible with everyone's cadences. I also had an issue with multiple meetings at the same time & Wingman didn't know which to join, and I didn't know how to invite him/it to the call.

What problems is the product solving and how is that benefiting you?
Time saver, sales coaching and great note taker

Verified User in Internet
Star Rating: 4

What do you like best about the product?
On call feedback.given by wingman helped me navigate the call better

What do you dislike about the product?
Sometimes customers got concerned with a call recorder entering the call

What problems is the product solving and how is that benefiting you?
Keeps a record of.all my calls which is helpful. I can review them later

Jamie A.
Star Rating: 4.5

What do you like best about the product?
Wingman is easy to use. You register your email, then it sinks into your calendar and shows up at all your meetings. The recordings and transcripts are easy to access after meetings and categorized by the person who ran the meeting.

What do you dislike about the product?
There are some meetings I don't want to be recorded, but I forgot to kick Wingman out of the meeting. That is easy to fix by going to the recording and deleting it on the platform.

What problems is the product solving and how is that benefiting you?
Wingman helps us show students where they are powerful in their cold calls and where they might need to practice and improve. It works as a teaching tool for us.

Verified User in Computer & Network Security
Star Rating: 4

What do you like best about the product?
Easily record your Zoom and Microsoft Team calls with the Wingman app. It will just jump into calls without announcing itself like other recorders. Overall it is a good tool, and the transcription works pretty well. You can also share call recordings with customers and get notified if they watch the recording as well.

What do you dislike about the product?
I wish it were easier to kick the recorder out for some calls that customers don't want to record. Sometimes this takes a few minutes to process, leaving awkward minutes. The tool itself can be more intuitive to use in the app. Some settings are not apparent without trying them out.

What problems is the product solving and how is that benefiting you?
Allows Customer Success Managers like myself to record essential calls and take notes which can be difficult without a recording. Having recordings to provide to customers is also an added benefit.

Andrew R.
Star Rating: 5

What do you like best about the product?
Wingman conveniently slotted right into our existing tech stack. Hubspot and Slack integrations made it an easy choice. Our salesperson Anirudh did an excellent job informing us and answering all of our questions. It will provide us with the ability to scale our operations to the next level.

What do you dislike about the product?
It would be nice if the in app reporting was a little more customizable and a bit more intuitive as well. I think the CRM integration page could be cleaned up a little as well, it can be a bit overwhelming to look at.

What problems is the product solving and how is that benefiting you?
We had no oversite into what was going on in our sales calls. As we look to scale our organization, it became more important to understand in order to grow more quickly.

Eugene L.
Star Rating: 4

What do you like best about the product?
Seamless integration with Zoom, and easy to use interface, to listen to calls with external prospects and customers. In essence, a great way to take notes after the call.

What do you dislike about the product?
Translation accuracy needs to be improved. Sometimes the recordings are not trabslated well. overall very good tool though, not many weaknesses that come to mind.

What problems is the product solving and how is that benefiting you?
Great way to build internal sales knowledge, used primarily as a way to analyze style and presentations overall. Very helpful as a critique and learning tool as well.

David D.
Star Rating: 5

What do you like best about the product?
It's been a game changer for our company.. Love that it jumps into calls and also has a really good integration w/ Hubspot. Wigman's universal search is also great as is the ability to send prospects external links to our calls. Lastly their support and willingness to jump on success calls with us has been amazing.

What do you dislike about the product?
The one thing has been the accuracy of transcriping which has improved since we started.

What problems is the product solving and how is that benefiting you?
Recording & Documenting sales & success calls while giving us a knowledge base for new employee training.

Brendan D.
Star Rating: 5

What do you like best about the product?
Sending clips and comments directly to team members via Slack Creating Game Tapes simply by highlighting a particular part of the transcript instead of trimming the timeline or having to use a screen recorder to replay that moment The comment feature is also really nice and has a lot of project management and collaboration features

What do you dislike about the product?
Ive only used this product for about 2 months now and so far this has blown away the previous Call Intelligence tool we used. There are soooo many other features that Wingman has available to it that makes reviewing and recording calls a lot more reliable and streamlined

What problems is the product solving and how is that benefiting you?
As a sales consulting company, we need the ability to provide specific training to our clients and also gather insights into how they are performing on their sales calls... Wingman gives us exactly what we need and soo much more

Divyansh S.
Star Rating: 4

What do you like best about the product?
The scripting feature is worth the hassle. Since we can put out words and phrases which are being used the most in the conversations - a lot really opens up. For a sales rep this can be a goldmine.

What do you dislike about the product?
AI Detection features needs improvement. But i am guessing over time it will improve.

What problems is the product solving and how is that benefiting you?
wingman helps in documenting sales conversations which I think are much needed for safe analysis of the processes which are constantly changing and running.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
An easy-to-use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are tremendous and top-notch. Call Coaching and analysis is a great addition to this tool and is far superior to all other leading competitors.

What do you dislike about the product?
Limited options in native integrations with third-party system tools and services make it less appealing. Better Al-driven transcription support and localisation support for more languages would make it an even more incredible tool in one's stack than it already is.

What problems is the product solving and how is that benefiting you?
Going back to the call recording and having it instantly accessible, paired with its great transcription capabilities, makes it beneficial and easier to capture action items. Moreover, Call-coaching with the help of the Wingman desktop app is a unique offering in itself and helps to be more prepared during customer-facing calls.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Wingman has been a great addition to Clari as we use it daily to review recorded calls, manage pipeline through deal central and level up my team based on performance metrics. It's great that it links directly with our Clari forecasting tool as well.

What do you dislike about the product?
It would be great to listen in to live conversations and see email conversations alongside of the calls.

What problems is the product solving and how is that benefiting you?
This solves for our pipeline management and deal forecasting. We want to make sure reps can leverage the calls for leveling up using scorecards and managers can keep track of rep performance.

Aryeh C.
Star Rating: 5

What do you like best about the product?
Very straight forward interface. The ai on the transcription is very good. Good customer support

What do you dislike about the product?
They don't have an option of manually adding calls to a folder. Some of their compteittors have AI to provide call notes, which would be a nice plus.

What problems is the product solving and how is that benefiting you?
Helping us tremendously with training for our sales reps and customer support team. Allows the sales team to have a full understanding of all calls and not take notes during meetings.

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
It helps me to review my own presentation skills and see how I am able to improve on them.

What do you dislike about the product?
The AI tends to be a bit buggy and is not able to pick up on speech as well as I had thought

What problems is the product solving and how is that benefiting you?
It helps to analyse how much I am listening to clients compared to my own speech time. This allowed me to understand whether I'm listening enough to my clients to better understand their requests/needs

Jordan H.
Star Rating: 5

What do you like best about the product?
I like that wingman automatically transcribes conversations, allows you to speed up the playback, automatically separates callers based on voice recognition, and allows commenting in the timeline.

What do you dislike about the product?
Sometimes there is a delay in calls being recognized in Wingman.... and then further, there can be long delays in processing audio and transcription. Sometimes delays are 10 minutes, and other times 1-2 hours.

What problems is the product solving and how is that benefiting you?
WIngman has allowed us to replay phone calls, listen for details, take notes, and copy and paste long content into our CRM to convey the main points accurately.

Yadhu K.
Star Rating: 4

What do you like best about the product?
- Battle cards - Analytics about the talk/listen to ratio is widely used to track interactions with customers - Seamless integration with Slack

What do you dislike about the product?
- Transcripts could get a lot better - Capturing keywords and responses against it is an excellent feature to have - There are hiccups to join zoom when the link on calendar gets updated last minute

What problems is the product solving and how is that benefiting you?
- This is helping a lot during hiring to go back and check for specific responses - Helps in training newbies as part of their onboarding. This has resulted in a faster ramp-up time - Share comments on a particular sales call has helped improve the quality of customer conversations

Maria M.
Star Rating: 5

What do you like best about the product?
I use Wingman every day for different purposes: 1. Listen again to calls 2. Review main points and next steps 3. Listen/Talk ratio It's a great tool for our sales team, does an amazing job recording, transcribing and extracting main points from the calls. We are very happy with it.

What do you dislike about the product?
Nothing so far The real time notes are useless

What problems is the product solving and how is that benefiting you?
1. Listen again to calls 2. Review main points and next steps 3. Listen/Talk ratio

Zeeshan L.
Star Rating: 4.5

What do you like best about the product?
So I started using wingman only in my recent organization and I couldn't get enough of this already. Auto captioning the recordings is spot on with added functionality to put comments for viewers at various time stamps.

What do you dislike about the product?
Adding Wingman to the call is kind of intriguing for the new user, but once learned there's no coming back.

What problems is the product solving and how is that benefiting you?
Well, I could record the repetitive task as a shoulder view and onboard my new teammate with just recordings.

Verified User in Construction
Star Rating: 5

What do you like best about the product?
Wingman has really helped with gaining insights into what my reps are talking to clients about. I also love seeing how MUCH they are talking vs clients.

What do you dislike about the product?
I had some problems with how it interacted with my teams calendar but seems to have been resolved.

What problems is the product solving and how is that benefiting you?
It all comes back to CSAT for me. Know what clients are saying and to who has been really beneficial in being proactive with features and issues.

Ahmad D.
Star Rating: 5

What do you like best about the product?
Roma the account executive is a really top-notch sales professional and support her prospect and clients to a T The platform gave me what I need as revenue intelligence and coaching solutions.

What do you dislike about the product?
A couple of features which are not available but it is not a deal breaker

What problems is the product solving and how is that benefiting you?
Revenue intelligence and sales coaching solution

Suman Kumar S.
Star Rating: 5

What do you like best about the product?
The easy to use flow and how smooth the integration is quickly add them to any calls and the support part is dam quick.

What do you dislike about the product?
Nothing. Everything seems fine and just perfect, a really good product.

What problems is the product solving and how is that benefiting you?
Wingman solves great problem of tracking calls and to gain insights and help to train our teams in more efficient way on baased on data.

Frank C.
Star Rating: 4

What do you like best about the product?
Really liked the clean and organized layout of the platform. Navigating through the dashboard and through every component is seamless and easy to read. Being able to post and receive feedback is also a plus.

What do you dislike about the product?
The translation aspect when it comes to transcribing the call, but other than that, it's a great platform.

What problems is the product solving and how is that benefiting you?
Being able to learn from calls, whether from giving or receiving feedback is a huge benefit. Another great component of the software is the deal room and the organization of the current pipeline being worked.

Matthew A.
Star Rating: 4.5

What do you like best about the product?
The best part of Wingman is the translation and ease of use when having Wingman join calls.

What do you dislike about the product?
I dislike that Wingman doesn't allow users to listen in on other co-workers calls. However, it sounds like this feature could be added soon.

What problems is the product solving and how is that benefiting you?
Call reviews which allows me to gather feedback for improvement.

Heather S.
Star Rating: 5

What do you like best about the product?
I love that the recordings and call feedback are available immediately after the call. This allows me to look back and ensure that I've covered all actionable commitments that I made during the conversation. This really allows me to be present during the call and not distracted by notetaking.

What do you dislike about the product?
There is a bit of a learning curve when it comes to using the full features of Wingman (eg. the battlecards and prompts around speaking mid call). Definitely worth investing the time in though

What problems is the product solving and how is that benefiting you?
Notetaking during calls, sharing model demos and best practices with colleagues, making sure all actionable requests from prospects are addressed following the call

Aviv H.
Star Rating: 4.5

What do you like best about the product?
Channelizing the participants on the video call, cool slack integration, nice transcribing capabilities

What do you dislike about the product?
I would take the transcribing capabilities one step further

What problems is the product solving and how is that benefiting you?
As a Product Manager - I can't attend all customer calls. Having the ability to view the video call later and take in all the feedback is priceless!