Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Troops allow me and my teammates to live in one place for all our communication. One of the main reasons we use Salesforce is to communicate where we are in the sales process/cycle. Rather than bouncing between Salesforce and Slack review and then share, we can work in Slack to update opportunities with Troops. Then Troops will automatically communicate those changes to the rest of the team automatically. It has streamlined our communication, saved us all time, and increased the momentum of our sales cycle as we are able to collaborate quickly and easily.

What do you dislike about the product?
The biggest drawback would be that Troops can sometimes become noisy with all the updates and reminders. I imagine there are settings to make it less noisy...but I'm a user and not an admin. So I don't have insight into that area.

What problems is the product solving and how is that benefiting you?
There are two benefits we have realized from Troops. First is the enhanced communication that is happening. We utilize Troops to automatically post updates to opportunities and track where opportunities are in the sales cycle. Now opportunities are more visible to the entire team. This allows the company to collaborate on deals to help them move forward more quickly. The second is the enhancement of productivity. Sellers are no longer required to go to Salesforce to update opportunities. They update opportunities right inside of slack. They even receive reminders in Slack when they get off of calls with customers and update their opportunities inside Slack.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I love that I get alerts when something happens within one of my accounts in Salesforce. I get notifications when a colleague is added, or when a prospect reads one of our G2 reviews.

What do you dislike about the product?
I wish the system would tell me who visited G2, but I don't think that is a limitation of Troops.

Recommendations to others considering the product:
It is a must-have if you are using SFDC and Slack.

What problems is the product solving and how is that benefiting you?
Troops keep me current on any changes to the accounts that I "own" in SFDC.

Stan B.
Star Rating: 5

What do you like best about the product?
I'm a massive fan of Troops and the Slack/Salesforce integration. Immediately after every call scheduled, I receive a Slack notification to log my call and update the opportunity. This has been a game-changer as it helps me stay organized and promotes good Salesforce high gene.

What do you dislike about the product?
The only dislike I have is consistently getting reminders or notifications. It's bitter-sweet and not necessarily a bad thing since it services the purpose, and I'm sure I can mute the notifications on the slack side. All in all there really aren't too many things I dislike about the product. Troops is a no brainer and should be implemented asap.

Recommendations to others considering the product:
If you don't leverage Troops today, you're missing an opportunity to be more productive. Troops is one of the best tools in my sales tool belt. The main recommendation I have is when implementing Troops, the more integrations and connections you have, the better.

What problems is the product solving and how is that benefiting you?
One of the most significant benefits, which I described earlier, is Troops helps me stay organized and on top of my pipeline. I'm able to quickly and efficiently log calls, update opportunity stages, set reminders, and move deals along in the pipeline because Troops helps automate the time-consuming processes. It makes me more productive and efficient.

Christopher A.
Star Rating: 5

What do you like best about the product?
I like that troops not only makes sales more fun by celebrating big wins as a team, but also more efficient by sending convenient reminders and allowing me to update opportunities directly from slack. Without troops, I'd never be able to get positive feedback on my won opportunities or stay on top of close dates in my pipeline.

What do you dislike about the product?
I would like to see them continue to expand the salesforce integration, allowing me to work more directly from slack, possibly even pushing opportunities to closed won. I'd also like to see more reminders around when opportunities are in trouble or other easy to forget tasks.

Recommendations to others considering the product:
Do it now!

What problems is the product solving and how is that benefiting you?
We are solving the problem of being able to celebrate together remotely as a team and automate repetitive CRM tasks. I love the reminders about overdue close dates as well as one prospects are looking at us on G2. I love the gifs that troops adds in when we close a big opportunity and I loved the celebration music that played when we were all in office together. When I first started using Troops it seems it was solely focused on the celebration side but it's been nice to see them add so much productivity functionality over the years.

Ruby S.
Star Rating: 5

What do you like best about the product?
I like the reporting functionality of the Troops a lot. That eased our weekly, monthly, and yearly processes.

What do you dislike about the product?
While working on Troops, I noticed that if we make any changes to the Reporting alerts like alerting the report at the end of the month at 12 Midnight and I want to change it to 12 Noon then I noticed that troops consider the changes from the next month instead of alerting the report immediately as per the changes.

What problems is the product solving and how is that benefiting you?
I work in a Support team and receive lots of tickets or cases every day and sometimes those tickets get reopened or new tickets raised to us. Through Troops, I automated the process whenever any new ticket or ticket gets re-opened, I receive an alert informing the same due to which my quality of work and providing the solution to the customer on time is improved. Chances of missing out the tickets and responding to the customer decreased.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I appreciate the constant updates provided by Troops -- it keeps me honest in follow-ups and updates to my Forecast

What do you dislike about the product?
Sometimes I get annoyed as it seems to "nag" you to keep on track :)

Recommendations to others considering the product:
Good stuff to keep you on track vs. having your manager ping you every hour :)

What problems is the product solving and how is that benefiting you?
It helps keep the forecast and next steps updated and accurate. This helps to provide the best view to mgmt of the "real" state of revenue. Unlike prior, I now feel as though I have an assistant keeping me on top of my game.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Many tasks that are time consuming within your CRM can be completed within Troops directly - giving you more time to focus on what is the most critical task - selling.

What do you dislike about the product?
The constant notifications about anything tied to your accounts can be a bit much, but it is very insightful and helpful from all the reports they can pull for you.

Recommendations to others considering the product:
Great tool to use as it will help keep opps moving forward and remind people to clean up pipelines

What problems is the product solving and how is that benefiting you?
I have to go to multiple screens for my job as a sales rep. The benefit is that I can update an opp directly from slack and do not have to open up a secondary page. Having a single place to work and not having to shuffle between screens is a huge time saver and is very helpful.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I like you can see what companies are looking into which platforms- it helps with prospecting and having a better outcome from calls. (closed won)

What do you dislike about the product?
I wish that you could see which teams are searching. That extra information would be super helpful for me because my role is to expand on existing clients

What problems is the product solving and how is that benefiting you?
more reliable prospecting. Finding people who you know are exploring tech so you're not spending time looking into companies that might not have budget/ currently not interested

Anthony T.
Star Rating: 5

What do you like best about the product?
Automating handoffs and workflows. Troops allows us to do so much and across so many different objects and fields that it helps us narrate our workflow and provides a seamless handoff process.

What do you dislike about the product?
The beta Troops 2.0 UI and API capacity could use some more work for such a large organization like ours.

What problems is the product solving and how is that benefiting you?
We often struggle with building automated alerts in SFDC especially because the way our org is set up the process and approvals in getting this work done by our admins and devs takes such a long time. Troops allows us to quickly automate alerts and workflows without having to rely on a broader team. We can experience benefits quicker with fewer resources and it's a better UI in the end.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
• Troops integrates with Slack so I can do things on the go from my mobile phone: update opportunities, change close dates, log calls and more. • Troops connects to Slack, Google Calendar & Salesforce, prompting me at the end of the day to log calls with specific SFDC Accounts/Contacts. This is so much easier to navigate than SFDC Lightning, and when I submit the call it pipes into a Slack #sales-meetings channel for tracking and searchability in perpetuity • Troops reminders in Slack about opportunities (upcoming or past due) help me keep my forecast up to date • I love updates on special cases logged (data quality, sales compensation, address change, etc). This helps me keep track of important things that impact my own personal book of business and compensation • Troops also connects to our database, and is incredibly customizable. It gives me alerts about (key indicators specific to our product) of potential to buy. This is incredibly powerful and helps me respond to top leads faster, that previously wouldn't have been on my radar • Our Troops CSM team works with us in our Slack workspace in a Shared Channel to answer questions, ensuring all reps can send feedback directly when you have an issue and get the most value out of the tool • Troops keeps me working where I am, in Slack, and saves me tons of time wasted clicking around Salesforce Lightning. This is especially valuable when I'm on the road.

What do you dislike about the product?
• I wish our administrators could more easily (and regularly) standardize Troops alerts across reps • We all have to individually set these alerts up, so if you don't know something exists in the first place, it's hard to see the benefit of Troops

Recommendations to others considering the product:
Make sure you set up a way to standardize success and value across all sales teams and reps from the onset.

What problems is the product solving and how is that benefiting you?
• Accurate and timely forecasting • Faster response to new or hot leads • Logging calls/meetings • Making notes from calls/meetings more broadly available to our full company by piping notes into a #sales-meetings Slack channel, which is searchable for everyone for all time • Keeping deals top of mind through alerting in Slack

Verified User in Telecommunications
Star Rating: 4.5

What do you like best about the product?
Well, like all notification bubbles. I can't stand to see the little red bubble that I have 10 slacks that are unread of need attention. This is where Troops comes in. My desire to clear these notifications also allows me to quickly and easily update my SFDC with a few clicks of a button from Slack. It definitely saves me time and anxiety of all the SFDC tasks that I need to remember to complete throughout the day. At a high volume, fast-paced org like Twilio, I need all the time-savings and efficiency I can get!

What do you dislike about the product?
Sometimes bubbles up irrelevant insights, but I understand that is the implementation.

What problems is the product solving and how is that benefiting you?
Update SFDC from Slack. Time savings.

Chen S.
Star Rating: 4

What do you like best about the product?
The admin interface is straightforward to use. We are using Slack as our primary communication channel. Hence, the integration works very well for us, and we are using it not only to send alerts but also to update Salesforce fields without entering the system.

What do you dislike about the product?
There are many limitations when it comes to setting up a bit more complex alerts. Mainly around the "recipient" setup.

What problems is the product solving and how is that benefiting you?
Using Troops helps us to minimize the effort of updating Salesforce.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
The efficiency it creates for reporting activities and doing work within Salesforce. It creates time in my day and supports me in getting more urgent tasks done. It also enables my management to get a full view of what I've accomplished during the day without having to go through layers of reporting. I'm a big fan troupes.

What do you dislike about the product?
Sometimes there are glitches doesn't request to have calls filled out which can effect my reporting. Often times when changing fields through troups there are additional errors that I've ran into, however this can be mainly due to the way our sale ops team has set up troops.

Recommendations to others considering the product:
Would you please work with your sales operations team to correctly fill out the needed/necessary efficiency pots for your organization as they are different from standard? Look closely into your workflow and where Troops can fit in from a productivity standpoint.

What problems is the product solving and how is that benefiting you?
Productivity and reporting mainly. It helps me effectively run through the tasks I need to accomplish for the day and log them accurately.

Verified User in Marketing and Advertising
Star Rating: 3.5

What do you like best about the product?
Troops works just as it says it will. We found that folks on our team either LOVE it or are indifferent, but this mainly came down to working styles. Folks that loved real-time updates or preferred working in Slack noted that the software saved them hours each week, while others just muted the notifications. I think Troops rolls out very good, relevant new features and is very open to feedback. Their support is excellent, our (2nd) CSM took a lot of time and care to ensure our setup worked for us.

What do you dislike about the product?
We first launched Troops with a CSM who did not provide a lot of critical feedback in how we wanted to set up Troops. After she left, our new CSM provided a ton of valuable feedback, but because we had already rolled out the tool, it was an intense uphill battle to try to get our team to use the tool.

What problems is the product solving and how is that benefiting you?
We were primaurly trying to improve Salesforce data hygiene. We've seen huge improvements with some folks, very little with others. We have also used it to provide real-time updates on important client milestones and help managers stay on top without having to check in Salesforce.

Jeremy V.
Star Rating: 5

What do you like best about the product?
The leads are from prospects who showed interest so they are easier to talk to.

What do you dislike about the product?
The 30 minute window, if you don't call it then it goes out of your ownership. Sometimes the business or hours aren't the right time to call when they come in.

What problems is the product solving and how is that benefiting you?
Prospects interested maybe just hesitant because they don't fully understand how it works. A simple call can clear up any miscommunication they read.

Alex B.
Star Rating: 5

What do you like best about the product?
If you're a sales leader, you're probably accustomed to nagging your reps about CRM-related things. Put a stop to all that - get bots to do the nagging in a very easy and conversational way that reps prefer. It's like they have a personal assistant helping them stay on track so that they don't forget about anything, know where their deals are, and can celebrate them in group channels. Troops is the automated "COO of your pipeline".

What do you dislike about the product?
Wish it worked for more industries, too. I want Troops for finance, customer success, product, etc...

What problems is the product solving and how is that benefiting you?
Rep efficiency, manager efficiency, better rep/manager relationship, improved forecast quality

Verified User in Commercial Real Estate
Star Rating: 4.5

What do you like best about the product?
How non-invasive and obtrusive Troops is. It operates as the glue between so many communication lanes in our org and is absolutely essential to communicating success to the masses as well as getting accounts kicked on a successful path from their origin. Troops is with us the entire customer journey, and avoids faults in communication for a rapidly growing org like ours. Troops is integral to our success on a daily basis.

What do you dislike about the product?
Very few things. It is an extremely dependable product!

What problems is the product solving and how is that benefiting you?
Communication lanes. Throughout the entire org, it becomes much easier to centralize communication when it is automated and pulling in essential details so we don't have to have it as an afterthought later on.

Matthew S.
Star Rating: 4

What do you like best about the product?
Slack integration for keeping reps in the loop about hand raisers and MQL's

What do you dislike about the product?
We've had some intermittent connectivity issues from time to time

What problems is the product solving and how is that benefiting you?
Greater visibility when it comes to prospect activities

Santiago C.
Star Rating: 4

What do you like best about the product?
Helps me on notifications on tasks that I do on Salesforce. it has a great integration

What do you dislike about the product?
I really dont dislike anything about troops,it has great integrations with my current apps.

Recommendations to others considering the product:
I really like the way troops integrates with salesforce, outreach and gmail, tools that I use on a daily basis. It helps me get my notifications inr eal time and have a track of themv via slack

What problems is the product solving and how is that benefiting you?
I'm getting track of all the notifications that happen on my salesforce. Mostly I'm getting insights on rejected and not rejected opportunities which help me to take action immediatly.

Jennifer R.
Star Rating: 4.5

What do you like best about the product?
I appreciate the daily notifications from Troops - it keeps my admin work manageable.

What do you dislike about the product?
I only dislike that I don't prioritize Troops more.

What problems is the product solving and how is that benefiting you?
I give myself dates to manage to, and Troops helps me manage exactly to those dates. It's so easy for things to become past-due, but Troops makes this easily avoidable.

Verified User in Financial Services
Star Rating: 5

What do you like best about the product?
Troops.ai has made it very easy for the team to update and to stay updated on changes to our pipeline. The software has provided our organization with a source of truth among our various operations tooling and it has streamlined the way that our sales team is able to manage our deals and workflows. Shoutout to Troops for an excellent user experience, outstanding support, and above all, for innovating rapidly to fit our growing needs!

What do you dislike about the product?
Nothing so far, Troops has provided a lot of value to my organization.

Recommendations to others considering the product:
Always think about tasks that can be automated and never hesitate to ask Troops if they can help streamline workflows. I have found them to be very helpful and innovative in automating repetitive tasks in my workflows.

What problems is the product solving and how is that benefiting you?
Troops has drastically improved how salesforce and slack integrate - both automating workflows and promoting transparency among our sales and operations toolbox.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
I like how easy it is to book meetings without having to go into Salesforce.

What do you dislike about the product?
I dislike how sometimes the integration isn't perfect and I need to get in touch with SOPS. Most of the time it is just a delay and it does actually work.

Recommendations to others considering the product:
Make sure you have a good salesops team which luckily we do.

What problems is the product solving and how is that benefiting you?
Oh man. Troops keeps me out of Salesforce, and any product that keeps me out of Salesforce but is still able to capture stuff within Salesforce is a big win for me.

Verified User in Research
Star Rating: 4.5

What do you like best about the product?
I like how easy it is to build alerts from Salesforce directly into Slack. My company uses Slack every day, and this visibility is tremendous for global companies.

What do you dislike about the product?
There are some limitations with customizing the reporting alerts, but the product is improving every year.

What problems is the product solving and how is that benefiting you?
I am getting more reporting in front of teams with very little effort. I have realized that automation tools like Troops is saving time in reporting generating and it is creating visibility across the organization which helps for team accountability.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Timely reminders make it easy to ensure I'm never losing track of tasks that need to be completed

What do you dislike about the product?
Can be a bit much sometimes but can toggle different notifications on/off so no big deal

Recommendations to others considering the product:
Find out what data/events/tasks from SF would be most helpful to your organization to receive reminders on

What problems is the product solving and how is that benefiting you?
Solving potential tasks slipping through the cracks - tasks are much easier to remember and keep top of mind, leading to a better sales cycle in my case

Kelsey R.
Star Rating: 5

What do you like best about the product?
It's an incredible time saver. Salesforce can be a journey to get to what you need to change. We work in slack now and this is such a huge tool to enable me to get work done quickly.

What do you dislike about the product?
Reminders can be annoying. Everything notifies me all the time and it sucks to add one more thing to the mix, even if it is helpful.

What problems is the product solving and how is that benefiting you?
Navigating the web of SF quickly. I have realized a huge time save.

Lauren W.
Star Rating: 5

What do you like best about the product?
ease of logging calls, updating opportunity notes - troops has greatly increased my producitivty and minimized my need to log into SFDC to log calls, update opportunities. it saves SO much time. additionally, the morning reminders are amazing because I can keep track of the status of all my opportunities and follow ups

What do you dislike about the product?
so far nothing - have been super happy with troops and will continue to use it - I cannot think of anything to change about troops at this time.

Recommendations to others considering the product:
GET IT! You will not regret trying troops. It will increase your teams productivity all around

What problems is the product solving and how is that benefiting you?
Troops is helping to solve time management and ensuring my pipeline is up to date, clean and constantly being maintained. I love being able to follow up when necessary

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
how it syncs with slack and salesforce making the sales process easier to document

What do you dislike about the product?
i don't get all the notifications, which is very frustrating

What problems is the product solving and how is that benefiting you?
i don't get all the notifications to slack, which is very frustrating. The benefits are what I mentioned above.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Troops doesn't make me go look for important sales activity information, it sends it directly to the tools I use the most (Slack, Salesforce, etc.).

What do you dislike about the product?
No downside from what I've seen, it doesn't consume much of my time at all.

What problems is the product solving and how is that benefiting you?
Troops reports directly to my Slack app and saves me the hassle of having to go to multiple places to find out important sales activity information...

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I like that I can interact with my Salesforce Account records without opening each one individually. I can even make changes without logging into Salesforce.

What do you dislike about the product?
Sometimes, if my SFDC opp record has existing notes that are rather long - then when I try to add more notes to update a record in Troops it triggers an error. So then I need to log into SFDC directly to make the update.

Recommendations to others considering the product:
Troops can save you time while making you more money.

What problems is the product solving and how is that benefiting you?
Saving time, getting records updated for my boss quicker, reminders that I need to follow-up on sales opps to obtain better close rates.

🎤 Jorge L S.
Star Rating: 5

What do you like best about the product?
It's easy to set up and have killer customer success. Love to see the Toops functionality pumping up our team in Slack everytime we close a deal.

What do you dislike about the product?
This is more about this type of workflow, in general,takes time to set up due to the customizations in SFDC

Recommendations to others considering the product:
These folks invented the space.

What problems is the product solving and how is that benefiting you?
Connecting SFDC and Slack. Increase accountability and awareness across the team around what is happening in sales.

Chase M.
Star Rating: 4

What do you like best about the product?
Quick and easy to update salesforce directly after calls

What do you dislike about the product?
Some notifications don't add value to my workflow.

What problems is the product solving and how is that benefiting you?
Time Savings/Management -> reduces friction of updating salesforce.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
The value of troops is that it integrates the two tools that your sales team is probably most often using: salesforce and slack. It allows reps to update opportunities in salesforce via slack, promoting better pipeline hygiene. It also serves up reminders and nudges to sales reps on who they should be reaching out to and when.

What do you dislike about the product?
It of course requires configuration and set up. Make sure you have a dedicated person to set up the workflows in troops. The only other downside is AEs can feel "notification fatigue" if you set up too many alerts on troops so make sure you are choosing the most impactful notifications.

What problems is the product solving and how is that benefiting you?
Our sales team struggled with Salesforce hygiene. We're a high velocity sales team and getting reps to update next steps and stages of deals has been difficult. By giving reps the option to update these fields directly in slack, it's made it much easier and quicker for them to keep a clean pipeline.

Verified User in Hospital & Health Care
Star Rating: 4

What do you like best about the product?
I love being able to update SFDC from my phone without logging into SFDC. Anyone who's tried to do anything on SFDC app knows the pain. Troops makes this very easy. I also like the op alerting which is very helpful to ensure things don't slip through the cracks.

What do you dislike about the product?
The notifications get noisy. I haven't found a way to customize the notifications, it's all or nothing and many of them are redundant.

What problems is the product solving and how is that benefiting you?
Keeping SFDC up to date, especially the things that are important to leadership. It's a huge timesaver to be able to update SFDC through slack.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I love that Troops can help out entire company celebrate recent wins, and adding fun GIFs to them is a great touch.

What do you dislike about the product?
I don't really use Troops other than that--unsure of its other capabilities.

What problems is the product solving and how is that benefiting you?
Troops gives our Sales Ops team (and our entire company, really) a way to automate the celebration of important Sales wins across all reps.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
makes me more efficient eaiser to update next steps easier to log calls for opps keeps salesforce up to date

What do you dislike about the product?
bulk upload feature not available sometimes there is a lag in loggign a call, would be ideal if it was more immediate

What problems is the product solving and how is that benefiting you?
quicker updating salesforce salesforce hygeine has improved less time doing admin tasks

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Accurate reminders about tasks needed to be completed for specific accounts.

What do you dislike about the product?
Not sure how to delete reminders that I do not want to appear because it was created in error.

What problems is the product solving and how is that benefiting you?
Being able to prioritize and stay on top of multiple accounts and sales opportunities. I'm a lot more efficient and have better activity data too.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Insight into my existing opportunities and my day at a glance.

What do you dislike about the product?
Data can be stagnant or incorrect at times

What problems is the product solving and how is that benefiting you?
Instead of having to create numerous reports, Troops gives me insight into my current opportunities and my day without ever having to leave Slack. It holds me accountable and reminds me of upcoming deadlines.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The amount of time it saves me day to day.

What do you dislike about the product?
There isn't anything that I can complain about with troops. It's the best.

What problems is the product solving and how is that benefiting you?
The digital nudges to update records in SFDC are handy and keep me in line. This has given me more time to find new opps.

Jonelle N.
Star Rating: 4.5

What do you like best about the product?
The ability to set important date reminders! It is so helpful when having to manage 100s of accounts at once!

What do you dislike about the product?
I am only a user of Troops so I am not sure of the backend. So far I like everything from what i use it for.

What problems is the product solving and how is that benefiting you?
Less errors when monitoring dates.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
helps me celebrate teammates and keep myself organized

What do you dislike about the product?
there are a lot of notifications, need more custom options to filter out what i WANT TO BE NOTIFIED FOR

What problems is the product solving and how is that benefiting you?
we are solving ways to be notified of account updates which has really helped me keep my pipeline organizes

Michael H.
Star Rating: 5

What do you like best about the product?
I happened to finish a meeting, qualified it, set next steps, and executed the calendar invites. What I failed to do however was track my progress in Salesforce, but that’s when Troops had my back. I received a message on slack from Troops saying next steps were not added to the opportunity. Being unaware I even had access to Troops, I then linked my Sdfc to my slack and was able to update my opportunity right then and there. Documentation is crucial in sales and you’ve allowed me personally to improve upon it. While it may be a small feature Troop it’s undoubtedly improve me moving forward.

What do you dislike about the product?
That it can't conduct extensive discovery calls with my prospects. Perhaps we can expect that in the 2021 update :).

What problems is the product solving and how is that benefiting you?
It makes it supremely easy to document my notes in salesforce. Moreover, I'm constantly reminded of the information I missed on calls allowing men to prioritize those in the future.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
- Consolidates info from SFDC into Slack - Better for work flows - Great reminders and insights

What do you dislike about the product?
- A lot of notifications for Slack, could potentially be consolidated into a daily newsletter?

What problems is the product solving and how is that benefiting you?
- Reminders on opportunities I need to update - Finding out more about accounts not on my radar

Chloe A.
Star Rating: 5

What do you like best about the product?
What I like best is how Troops has increased Salesforce adoption in users that would otherwise be reluctant to engage with the tool. It was easy to implement, simple to use, but sophisticated in all of the right ways. When I've had trouble or questions, the support team was fantastic... but I have very rarely needed them.

What do you dislike about the product?
The one thing Troops cannot handle that would really supercharge our integration is Chatter; if Troops could notify users when they're @'d or when one of their threads receives a reply, it would totally change the game. Right now, it cannot. Troops has tried to compensate for this with Deal Rooms (which is nifty) but that doesn't quite do it for us. Chatter adoption has been decent regardless, but getting Troops hooked in would really supercharge it.

Recommendations to others considering the product:
If Salesforce has a limitation, it's that it doesn't handle reminders very well. Troops helps us stay on top of everything, from leads and opportunities to cases and SLAs. It brings Slack and Salesforce together and facilitates more visibility and collaboration within and amongst our teams, increasing adoption and making our employees more efficient and effective. If you have a strong Slack culture but you're struggling to get users into Salesforce, or struggling to expose Salesforce data to your Slack users in the right way at the right time, Troops is absolutely the solution.

What problems is the product solving and how is that benefiting you?
Some of our employees are more comfortable living in Slack than in Salesforce -- Troops allows those employees to know when something critical has happened in Salesforce, so they can respond to it in a timely manner without having to really "live" in Salesforce or -- worse yet -- their email inbox. It has increased Salesforce adoption and allowed everyone to be more efficient and responsive to events in the Salesforce platform.

Nicholas Z.
Star Rating: 4.5

What do you like best about the product?
The seamless integration with Salesforce and Slack. Has enabled my team to all stay aligned and give visibility across the whole organization.

What do you dislike about the product?
The manual work of creating deal rooms is very tedious.

What problems is the product solving and how is that benefiting you?
Keeping the teams aligned in terms of the Sales Process, Customer Success Journey, etc.

Sachin T.
Star Rating: 5

What do you like best about the product?
Automating the day to day handover work and scheduling things.

What do you dislike about the product?
That would be great if we have a preview option while creating troops alert with application you have.

What problems is the product solving and how is that benefiting you?
It helps a lot with my day to day work and mking alerts automate.

Verified User in Information Technology and Services
Star Rating: 1

What do you like best about the product?
I like that it can help you save time by updating Salesforce.

What do you dislike about the product?
I think all of the notifications after every meeting are too much.

Recommendations to others considering the product:
It sends you a lot of notificaitons.

What problems is the product solving and how is that benefiting you?
The problem that it solves is helping update Salesforce more quickly.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Flexibility to create and modify your own alerts

What do you dislike about the product?
Org wide alerts that create tons of noise and I can't modify or opt out of

What problems is the product solving and how is that benefiting you?
Calling attention to things that need action. Making it easy to look up info in CRM on mobile and Slack.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
Troops integrate with slack nicely, and I like you can manage which notification you receive.

What do you dislike about the product?
Primarily use troops on slack which can already be a noisy place.

Recommendations to others considering the product:
N.A

What problems is the product solving and how is that benefiting you?
Has helped me stay organized without logging into Salesforce, alerts high priority tasks and inbound leads.

Verified User in Hospitality
Star Rating: 4.5

What do you like best about the product?
Good at reminding you about what you need to do on salesforce

What do you dislike about the product?
Sometimes annoying and repetitive with certain opportunities

Recommendations to others considering the product:
Good for sales teams and large organizations, helpful for managers too

What problems is the product solving and how is that benefiting you?
Helpful for reminding our sales team about next steps on sfdc opps

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
The Alert function is handy in the day-to-day.

What do you dislike about the product?
There should be an additional layer for managers to see their team's alert.

What problems is the product solving and how is that benefiting you?
Sellers are getting reminded of their next steps, this helps the manager's job, and the sellers keep the pipeline/client warm.

John B.
Star Rating: 3.5

What do you like best about the product?
Reminders for things I need to complete in salesforce

What do you dislike about the product?
I wish it would title the notification so I can see at a glance what salesfoce opp it is talking about

What problems is the product solving and how is that benefiting you?
keeping my teams salesforce hygiene up on the sales temam

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
At first, I thought this would be another annoying plug-in. Now, I love using it! It cuts down chatter from management for updates because it's just so easy to use.

What do you dislike about the product?
The only part that I dislike is the way we have it set up to send end-of-day notifications as a summary, but that is configurable.

What problems is the product solving and how is that benefiting you?
It makes it easier to keep opportunities up-to-date than going into Salesforce, waiting for a glitch to resolve, and updating the opportunity.

Verified User in Real Estate
Star Rating: 5

What do you like best about the product?
The upsides of using troops are that It is up to date and always accurate. I like that it shows me as soon as a sale has been made and the details leading up to the sale.

What do you dislike about the product?
I dislike that sometimes it takes time to update and not very fast because the system is updating or the connection from salesforce to troops takes a little longer

What problems is the product solving and how is that benefiting you?
it doesnt always work up to date

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
Signals and alerts letting me know when publishers are live

What do you dislike about the product?
The fact that the signals can't be differentiated with colors. It is sometimes difficult to identify the type of signal coming across.

What problems is the product solving and how is that benefiting you?
Troops helps me understand which opportunities are stuck in my pipeline, which clients haven't gotten back to me for over 30 days and helps me follow up with them. Overall, it helps increase productivity.

Meral O.
Star Rating: 4

What do you like best about the product?
My favorite thing about troops is the integration with Slack. I am in sales and have a lot of meetings scheduled. Troops will send me a real-time notification every time a meeting is scheduled which helps me keep track of who I need to reach out to for meeting confirmations.

What do you dislike about the product?
I wish that I was able to open the Salesforce meeting link in the meeting notification that Troops sends me in Slack.

What problems is the product solving and how is that benefiting you?
The amount of meetings that get booked weekly could make me calendar very disorganized. But instead, Troops sends me real time notifications when one is booked and always me to immediately reach out to the customer and put the meeting on my calendar so that I don't forget about it.

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
Makes day to day sales easier and saves time

What do you dislike about the product?
Team wide announcements if you want to limit audience who are viewing its limited

Recommendations to others considering the product:
Worthwhile investment to improve sales efficiency

What problems is the product solving and how is that benefiting you?
Simplifying sales activities

Verified User in Telecommunications
Star Rating: 3.5

What do you like best about the product?
The most useful part of Troops for me today is overdue close date reminders or outstanding SQLs.

What do you dislike about the product?
As a "Specialist," many of the Troops functions don't apply to me. My team is unable to use the opportunity notifications, big deal alerts, pipe gen alerts, etc. Often times the call reminders are a day behind despite the information in SFDC being accurate.

What problems is the product solving and how is that benefiting you?
Not many given the Specialist role

Verified User in Information Technology and Services
Star Rating: 3

What do you like best about the product?
Reminders and Communication through third parties

What do you dislike about the product?
too many notifications through slack that are not needed

Recommendations to others considering the product:
better timed notifications

What problems is the product solving and how is that benefiting you?
quick reminders for pipeline, allows me to circle back when I should be

Tori B.
Star Rating: 5

What do you like best about the product?
I love that troops notifies me when I close a deal

What do you dislike about the product?
Troops can lag sometimes which will make me think a deal hasn't closed yet

What problems is the product solving and how is that benefiting you?
Closed won deals

James C.
Star Rating: 5

What do you like best about the product?
Troops reminders and connection to slack

What do you dislike about the product?
Would be better if there were more control in slack

What problems is the product solving and how is that benefiting you?
I am happy overall with Troops and love all the features

Verified User in Market Research
Star Rating: 5

What do you like best about the product?
Reactions about the concerns and whenever it is marked as priority header it keeps sending pop up to review the things.

What do you dislike about the product?
Nothing so far I can say a dislike for troops.

Recommendations to others considering the product:
very helpful and organized

What problems is the product solving and how is that benefiting you?
Better visibility for wins and losses. As a startup, wins allow our entire company to stay motivated, not just our sales team even with the project managers.

Troy C.
Star Rating: 4.5

What do you like best about the product?
When a signal appears on my account, the Troops will inform me well. It allows me to concentrate on the most important accounts and helps me to find out which accounts are included in the news. Troops have brilliantly brought efficiency to the workplace. I can jump straight into certain transactions and get more information about the transactions directly from Slack. Getting all the information in one place quickly is essential for our team.

What do you dislike about the product?
Every time I click on a new track, Troops will open a new tab / browser. Opening several tabs can make organization difficult. One thing I want to do is make more customizations based on the notifications I receive. It would be good to allow users to modify the notifications they receive.

Recommendations to others considering the product:
Troops is suitable for any sales team that uses Salesforce and wants more collaborative sales teams. Troops is an ideal choice for any team that wants to improve work efficiency during the working day. Being able to check offers quickly, receive account signals and get updates on offers and your progress will change the rules of the game.

What problems is the product solving and how is that benefiting you?
A big benefit of using Troops is that we can get the right Salesforce records faster in terms of suggestions, transactions and quick links. Leads are distributed very quickly and we can get leads and contact the right people in a few minutes. Thanks to the speed of integration and the convenience of Troops x Slack, we have seen more connections and conversations.

Verified User in Marketing and Advertising
Star Rating: 3

What do you like best about the product?
The ability to remove emails and turn them into slacks

What do you dislike about the product?
The volume is a little too much sometimes.

What problems is the product solving and how is that benefiting you?
Keeps me organized and updating SFDC

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
I am a big fan of getting updates in slack that keep me on task.

What do you dislike about the product?
Some of the updates feel spammy because you get a lot of them.

What problems is the product solving and how is that benefiting you?
Keeps me on task and ensures that I am updating my accounts as I need to because I have to focus on prospecting and sometimes certain tasks can fall behind.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
Notifications in my Slack for leads and meetings

What do you dislike about the product?
Sometimes too many alerts for deals I don't care about

What problems is the product solving and how is that benefiting you?
organizaiton

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
What I find most helpful with Troops it is how I am pinged when a new lead is assigned to me. It allows me to never miss a lead. My productivity has gone up because I am able to get to the important things as they arise.

What do you dislike about the product?
Nothing! It is excellent. I find it very helpful to my workday.

Recommendations to others considering the product:
In my experience it has been very helpful and would highly recommend it! I would like to know how I can better use Troops in my role.

What problems is the product solving and how is that benefiting you?
Without troops there would be many times where I would miss a lead. It is really helpful to be pinged through SLACK.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The reminders I get after meetings to log a call and how it directly integrates with salesforce.

What do you dislike about the product?
None! I really love all of Troops features.

Recommendations to others considering the product:
Integrate it into Slack!

What problems is the product solving and how is that benefiting you?
Seeing the gaps I have in prospecting and using it to logs calls. It also helps me stay on top of opportunities.

Verified User in Market Research
Star Rating: 5

What do you like best about the product?
Troops makes it easy to keep my pipeline up to date via Slack and follow up on opportunities that need touch points.

What do you dislike about the product?
Would like more customizable date options for reminders--i.e Mondays and Fridays vs weekdays vs everyday

Recommendations to others considering the product:
It's a great tool to automate your sales workflows.

What problems is the product solving and how is that benefiting you?
Updating close dates, reminders to add IOs or other items for billing, all things that used to take a lot of manual effort and slow down our bookings. Troops also allows the company to see bookings daily in aggregate in slack at a glance. Plus celebrating wins is always fun :)

Kristina F.
Star Rating: 5

What do you like best about the product?
I can't tell you how many times I've been "on the go" or completed a sales or customer call and had to figure out a way to open Salesforce, add in notes, update fields, and then try to go back to what I was doing without the headache of getting sidetracked from my primary focus. With Troops, I can take an impromptu call in the car on the way to get lunch and via the Slack integration, easily update Salesforce from my phone. It enables me to capture more timely information and it's less disruptive to my process and day. Additionally, if you're working larger deals where there is cross-functional collaboration, the deal rooms you can create for Slack are amazing. It makes it easy to name the account deal room and stay aligned on what is going on with those deals without having to go search in multiple systems for information.

What do you dislike about the product?
Sometimes the logic doesn't work the way we think it's set up to sync with Slack, but in all fairness, this may just be user error.

What problems is the product solving and how is that benefiting you?
Cross-team collaboration and transparency.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Very easy-to-understand platform and connects well with other services like Salesforce.

What do you dislike about the product?
Wish I had more education on other features, I don't know what Troops really offers outside of logging meetings.

What problems is the product solving and how is that benefiting you?
Tracking issues I have had in the past are resolved. That's the biggest benefit.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Keeps me on track during my busy days and makes sure I address my top priorities

What do you dislike about the product?
I wish there was a way to select certain types of alerts over others.

What problems is the product solving and how is that benefiting you?
It's helped me prioritize and complete a mountain of tasks each day.

Verified User in Commercial Real Estate
Star Rating: 3

What do you like best about the product?
I like the Integration with Salesforce + Slack

What do you dislike about the product?
Lot of additional notifications that just add to the pile

Recommendations to others considering the product:
Don't have any.

What problems is the product solving and how is that benefiting you?
It makes updating Salesforce much quicker and easier, but overall I don't use it a ton

Verified User in Telecommunications
Star Rating: 5

What do you like best about the product?
I like the automated updates regarding my opportunities sent directly to my inbox

What do you dislike about the product?
I dislike nothing. It does what it is supposed to do.

Recommendations to others considering the product:
Use it for sales updates.

What problems is the product solving and how is that benefiting you?
Keeping me accountable to my pipeline.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The reminders to update next steps, new activity, new usage %

What do you dislike about the product?
If a contact is opening marketing emails from Twilio, I would like to know which emails they opened so I can reach out in a more strategic way.

Recommendations to others considering the product:
Ease to use, fully customizability your org..

What problems is the product solving and how is that benefiting you?
I update my steps right away after a call. It also reminds me to reach out if an opp. is due and there is not movement or updates specially if I have to much on the pipeline.

Verified User in Transportation/Trucking/Railroad
Star Rating: 4.5

What do you like best about the product?
The reporting and settings on reports of Salesforce to Slack

What do you dislike about the product?
so far so good. no dislikes that i have experienced

Recommendations to others considering the product:
its great for reminders and reporting!

What problems is the product solving and how is that benefiting you?
notifications that are streamlined from salesforce