Chris D.
Star Rating: 5

What do you like best about the product?
The platform is well-organized, easy to use, and intuitive. But it is also robust enough to handle large groups of attendees and provides for excellent interaction with the audience

What do you dislike about the product?
I wish I could change the size of some of the windows as a producer. I also wish we could add more fields to the custom registration forms. As we add more states to our CE list, many require additional information and it would be nice to be able to include them all.

What problems is the product solving and how is that benefiting you?
We run a nationwide continuing education program involving many states and diverse audiences and speakers. ON24 allows us to focus on the content and quality of the webinars without having to spend time overcoming logistic issues present with other platforms. This has allowed us to grow our audience and reach, and has helped us attain additional business

Richard T.
Star Rating: 4.5

What do you like best about the product?
On24 provides us with an enterprise-grade platform for hosting mass-scale webinars to our audience of prospects, customers and partners. The tight integration with our marketing automation platform, Marketo is great as it allows us to host registration on marketing landing pages but then seamlessly push leads through to On24 experiences and then use the integration to pull attendee data back once an event has occurred. We also love the design capabilities to bring a more custom look and feel to the audience console, way beyond what we are able to achieve with other webinar platforms. There are tonnes of great modules that can be enabled to improve engagement, provide useful resources, and survey the attendees for information that continues to improve our webinars. The On24 team are super helpful and are a great ally in helping to continue driving our webinar strategy and execution forward!

What do you dislike about the product?
At times in the past the On24 UI has been a bit clunky - but changes in recent years have improved that dramatically! It can be very slow to export recordings of sessions from the archive after they finish, so needs to be factored into follow-up process.

What problems is the product solving and how is that benefiting you?
On24 allows us to great awesome events for our customers, prospects and partners with a focus on providing a great user experience. Ultimately this is helping us create greater demand at all levels of the buyer funnel.

Verified User in Pharmaceuticals
Star Rating: 4.5

What do you like best about the product?
I love how many online article there are for a step-by-step guide. A huge plus is that ON24 updates them when they are outdated too! Compared to GoToWebinar, what a huge difference ON24 is!

What do you dislike about the product?
The ON24 reps I've been assigned to this year are kind and easy to talk to but I don't they are as attentive or go above adn beyond as the last reps I had in my previous job about 2 years ago, so that's a little disappointing.

Recommendations to others considering the product:
There is support and the willingness of the ON24 rep to follow up and resolve any issues is a very great asset to the company.

What problems is the product solving and how is that benefiting you?
Our company wanted more engagement opportunities with our audience, and it's been exciting to watch the console update through ON24's updates in a positive manner, for example now our widgets that show on launch are frame less unless hovered over, very cool!

Vernon B.
Star Rating: 3.5

What do you like best about the product?
The team at ON24 have been pivotal in helping us create a meaningful offering for our learning webinars. The tech available is what makes the product work best for us and allows users to achieve what they need.

What do you dislike about the product?
Pricing structure is hazy. Response to technical queries often takes 48-72 hours which can be frustrating given the nature of the product. Internal team structure doesnt entirely make sense, you aren't ever entirely sure who to reach out to.

What problems is the product solving and how is that benefiting you?
It helps us deliver a learning website with live and on demand teaching events. The Certification widget is great and 'logged in' hub experience allows us to get an overview of internal and external users

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I love the features that ON24 has, there are great engagement and conversion tools, it is highly personalisable and there are also so many on-demand and upcoming webinars from ON24 regularly advertised to customers to help them to better utilise both ON24 and webinars in general to get the most out of both. They host events for people to watch such as their annual conference, they always provide statistics on what works and what doesn't, and always provide great information on how to boost your engagement and registrations. Their support are super helpful and they're always so fast with getting back to you about queries and issues, and they have great trials for upcoming features that you can get involved with.

What do you dislike about the product?
I don't really dislike anything, the platform itself and our account managers are great - I guess the only thing is the pricing. ON24 is significantly pricier than their competitors, but then again their functionality if a lot better and there is a lot more that you can do and get out of ON24.

What problems is the product solving and how is that benefiting you?
ON24 solves us not being able to get interactive content out to both prospects and customers. Hosting webinars takes the stress out of trying to plan larger sessions - for example, we want to reach a whole product customer base about product updates in a better way than via an email or product update notes? Invite them to an interactive webinar where they can see updates in real time and ask questions to receive answers immediately.

Ahmet D.
Star Rating: 4.5

What do you like best about the product?
On24's support team is very responsive for all of the requests. They have new updates on the platform every year. I am so familiar with its interface now, easy to work with.

What do you dislike about the product?
There are still some design limitations on registration page and attendee console part. There is no video editing feature in the platform. Engagement hub should have more feautures...

What problems is the product solving and how is that benefiting you?
I am very familiar with ON24's interface now. It is easy to setup a webinar, run the live sessions. Since 3 years, I organised more than 200 webinars in this platform for Avnet Silica. It is great to collect all details from the previous webinars.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Once your templates are tested and in brand, setting up the next event is not complicated and can be easily managed by Marketing Opertations. Plays will with Marketo. The sign up and webinar/replay are in ON24. The campaigns send through Marketo. Good teamwork.

What do you dislike about the product?
It takes a few people to get template webcasts running and in brand. Not intuative interface if you haven't used it before and not advisable to drop someone in to take over without a handoff. Training and support could be more detailed. The Support people know the details, but sometimes read past the question. I needed to get people on a screen share to show the disconnect in what I was doing and what needed to be done.

What problems is the product solving and how is that benefiting you?
It's a great on demand webinar solution. We also get to coolect interaction data to use in Marketo for scoring active vs. passive participation.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
The ON24 Elite Webcast Platform functions very well as a simple webcast hosting service, but where it really excels is at working to enhance the overall experience and engagement of the audience. I think of ON24 as "ABM Lite" in its approach to account engagement. It supplies the ability to give the audeince member a richer, multi-touch experience that considers the full buyers journey rather than just the one-hour webinar broadcast.

What do you dislike about the product?
There are limitations to what can be customtized and how. While the reporting and analytics are fairly robust, there could be greater flexibility. Also, where there are multiple instances/workspaces, the inability to report across workspaces creates additional steps.

What problems is the product solving and how is that benefiting you?
On24 provides the tools necessary to leveraging webinars as an integral mix of marketing and sales communications channels, for ongoing awareness as well as up-sell and cross-sell.

Verified User in Biotechnology
Star Rating: 4.5

What do you like best about the product?
ON24 is a fantastic platform that allows me to host engaging and interactive webinars effortlessly. The user-friendly interface makes creating and customizing my webinar events super easy. The variety of interactive features like polls, Q&A sessions, and chat make it a breeze to connect with my audience. The analytics and reporting tools are incredibly helpful in measuring the success of my webinars and understanding my attendees' behavior. ON24 has genuinely elevated my online events and helped me deliver impactful presentations. I highly recommend it to anyone looking for a top-notch webinar platform.

What do you dislike about the product?
The audio and video quality can be subpar depending on the speakers' internet connection. The blur background function compared to Zoom and MS Teams is not great. Additionally, my last interaction with customer support was slow and ultimately not very useful. Overall, ON24 needs significant improvements in user experience, audio/video quality, and customer service to provide a perfect online event experience.

What problems is the product solving and how is that benefiting you?
ON24 is a comprehensive solution for hosting and managing my webinars, offering features such as interactive engagement tools, analytics, and integrations with other marketing and CRM platforms. ON24 has helped me with such challenges as limited audience reach, lack of interactivity, and difficulty tracking attendee engagement and ROI. I believe ON24 provides a practical webinar experience, enabling greater audience participation and interaction, improved data tracking and analysis, and, ultimately, better outcomes regarding lead generation, customer engagement, and overall business growth.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
On demand functionality was a huge reason for us selecting ON24 again. The set up of webinars is incredibly quick, and the use of templates is appreciated. Engagement tools. Theres lots of opportunities for branding the console and the registration page. We are looked after by our customer success team.

What do you dislike about the product?
The presenter side of things can be a little complex, and not user friendly and so our presenters dont enjoy using the platform. For instance you need to upload your slides before a webinar, if you want to share your screen to share the slides, you cannot do this at the same time as your webcam appearing.

What problems is the product solving and how is that benefiting you?
Overall, through using ON24 we are able to run better webinar experiences that engage our customers, prospects and internal employees. Moreover, the data that ON24 captures allows us to qualify leads and accelerate their content and buying journeys post-webinar, enabling us to drive more revenue and pipeline.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
On24 is a proven and reliable platform. I almost never have any technical issues with the platform, which is super important when running live digital events. I can rely on On24 to work properly in crucial moments.

What do you dislike about the product?
On24 has limited customizable features. This can be dificult when trying to meet all of the requirements we have in our events. I also would like to see further reporting on emails.

What problems is the product solving and how is that benefiting you?
On24 allows us to run streamlined virtual events. With On24, we can have thousands of attendees with no technical issues and we are able to provide certification to our attendees, which is a super important feature.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
All the console customization options to make the webinar experience for viewers exactly the way you want it, including polls, CTAS, downloadable resources, contact us, etc. Can move them anywhere on the screen too. Makes it super engaging and lots of customers have given great feedback about it.

What do you dislike about the product?
The presenter interface and admin back end can be a little confusing/hard to navigate but I am slowly getting used to it.

What problems is the product solving and how is that benefiting you?
It is helping us spread awareness and drive interest in add-on products for our customers. The events are becoming more and more popular and I feel confident that is partially because of ON24 and the experience it provides to viewers.

Verified User in Pharmaceuticals
Star Rating: 3

What do you like best about the product?
I really like how easy it is to use and to teach others to use. I have to share how it works to clients all the time and the main thing they say is how easy they find it to use.

What do you dislike about the product?
I find the help box quite frustrating sometimes, when I am hoping to find an easy answer and the people in the chat box send me a long article to read to find my solution that is very unhelpful

What problems is the product solving and how is that benefiting you?
Our clinets need a platform to use to profile their solution and then we market it to our large audience. It makes it much easier to use and profile than for example zoom.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Provisioning and hosting a webinar is very straightforward and easy to handle. I like that there is an option to provide additional resource documents that can be downloaded by the audience at any point throughout the webinar. Many other platforms do not offer this capability. It also is convenient that the registration link, the live view link and the link to the webinar recording are and stay all the same. Additionally, the reporting data is robust and offers many insights into webinar attendance and interaction.

What do you dislike about the product?
The attendee list in live webinars does not automatically refresh.

What problems is the product solving and how is that benefiting you?
ON24 is allowing me to host corporate or co-branded vendor webinars that enable our company to get our message across to our customers and prospects. The robust reporting tools generate valuable marketing-qualified leads and data for our follow-up efforts.

Verified User in Human Resources
Star Rating: 4

What do you like best about the product?
I find the customizable audience view to be the most helpful and allows for us to get the most engagement out of our viewers. It's wonderful being able to add different engagement tools.

What do you dislike about the product?
I'd say one of the bigger downsides of the platform is the outdated look and feel of components you are unable to customize. We also are not fond of the engagement hub tool as we cannot get it to properly work with our CRM.

What problems is the product solving and how is that benefiting you?
On24 events are allowing us to provide high quality virtual events and webinars to our audiences to eduate folks and begin to drive demand for our products and solutions.

Verified User in Chemicals
Star Rating: 4

What do you like best about the product?
The event management support we get with our Elite program is always excellent, and since we have a large pool of people who run events and present (often from outside the company), the training and support during the event are really valuable.

What do you dislike about the product?
They are too restrictive with negotiating contracts - they insist we buy 10 events and if you don't use them by the end of the contract period, you lose them even though you paid for them. The look of the console could be improved. Also, when you download the recordings of your events, the quality of the videos tends to be poor - and make sure you download the files within 30 days of your event, because last year they decided to charge extra if you try to download your own event recording after 30 days.

What problems is the product solving and how is that benefiting you?
Event management support saves us a lot of time and ensures all our events run smoothly. Our presenters are always happy with the support.

Verified User in Education Management
Star Rating: 4.5

What do you like best about the product?
I love the ability to create an interface that is personalised for each event and be on brand. The engagement is perfect and the tracking of attendance makes it easy to report on and engage with relevant customers.

What do you dislike about the product?
Some events that I've attended with ON24 can often be cluttered or hard to navigate that there is a separate window for media and slides, and when snapping to fit the screen can often make the screen appear complex. Closed captions also appear in quite a small format on the media player.

What problems is the product solving and how is that benefiting you?
Being able to host our customer-facing webinars and track registration and engagement with the events. Deliver Webinars that allow users to have live closed captions during webinars and on-demand is so crucial for us.

Verified User in Financial Services
Star Rating: 4.5

What do you like best about the product?
It's super useful when we have an ON24 technician there on all our calls that can advise on best practice and are quick to sort if there's an issue. They correspond well with our seniors/partners on the call too.

What do you dislike about the product?
Sometimes we have had technical issues, particularly when it comes to receiving the on-demand link which can be delayed and this holds up our comms that go out to our attendees.

What problems is the product solving and how is that benefiting you?
Our audience problem is UK wide and therefore it wouldn't be feasible to have in-person sessions throughout the country! A virtual webinar is the best option for us to capture a large pool of people - it also allows for easy interaction and questions to be submitted throughout.

Cameron K.
Star Rating: 2

What do you like best about the product?
ON24's biggest selling point is the ability to do live webinars without requiring the user to download some sort of app/desktop client. They allow live webinars to be rolled into on-demand webinars, or a hybrid type can be selected. They have dedicated customer support for answering questions and onboarding.

What do you dislike about the product?
Unfortunately, while once ON24 was unique in being the only platform that could be joined simply through a web browser, those days are past, and many other options exist, and often times with more modern features and UI. ON24's UI, while it is slowly improving bit by bit, largely still looks like a relic from the 2000s. It is unintuitive and ugly. All the buyer-facing materials that they have, from their website to sales docs, look great. As soon as you log in to the backend however, it's like going back in time 15 years. They have almost no customization options for things such as landing pages and emails, and even those are not simple editors, they're code editors. In an age where WYSIWYG editors have been a thing for over 10 years, restricting editing to using code should be retired. They rely very heavily on one specific way to do webinars, that is that users connect a webcam and upload a slide deck. So many aspects of the system rely on the slide deck. However many companies have much better ways to present their content, or perhaps want to give a webinar without a slide deck. These options can in many cases be cobbled together, but it's not set up to accept those types of presentations very well. Contrast this with some of the other webinar options, who have built-in features to adapt the experience to better accommodate different types of presentations, some even allowing direct streams to the software with a stream key. There are other examples of where ON24 has fallen short for us, but I'll leave it there. It has gotten the job done, however I would expect it to be so much easier to use and much more robust for the subjectively high cost. We're looking forward to switching platforms later this year, which has all the features and user-friendliness one might expect from a software company in 2023, and it is less expensive. Win-win.

What problems is the product solving and how is that benefiting you?
ON24 allows us to give live presentations and classes to large groups of people without requiring them to download anything. It has led to increased conversions and inquiries, however many other platforms would achieve the same effect.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
lots of features, good support team, automation in sending emails and follow ups, etc. i like how much data the platform tracks in who joins, stays, conversion rates, etc.

What do you dislike about the product?
"clunky" is how I'd describe the platform itself. going back and forth between pages is not overly smooth and sometimes it feels like there are SO many features that it overcomplicates things

What problems is the product solving and how is that benefiting you?
On24 helps our team to have somewhere to host prospects and customers that makes it easy for them to opt in, watch later, and anonymize who is joining, which meetings can't do

Amanda L.
Star Rating: 4.5

What do you like best about the product?
The customer service is excellent, but also the user experience is great. The ON24 webinar console provides a really professional and interactive experience for our attendees. They can download additional information, find links quickly and easily, and communicate with us easily before and after the session. Onboarding was also great with On24. Webinars are a big money maker for us, and we were determined to be experts of the system before we started promoting and selling the new webinars. The onboarding team was great and walked us through creating our webinars, promoting them, running them, and answering all of our questions. They are very responsive anytime we have any issues, have introduced a lot of new features to us, and are always quick to schedule calls when we need more information or assistance, or have any problems. From the producer side, On24 is pretty intuitive, and is easy to use and understand once you get the hang of it. There are a lot of options and features that take some time to learn, but it comes with the added bonus of having a lot of features and options in the webinar itself. It allows for so much flexibility and customization which is great.

What do you dislike about the product?
They are on the cutting edge of tech for the most part, but we have had a few requests for webinar streaming tech that they're not doing yet. We're a unique digital media company though, so it's understandable. They have been good to take our suggestions to their product development teams, though. I wish that during the session, it was easier for our panelists to show comments from our attendees in a more aesthetically pleasing way. The chat is visible, but we like to highlight the points made by our audience since they can really positively contribute to the conversations. Sometimes setting up webinars can be a bit complicated because there are SO many options but that really isn't so much of a problem it's just a bit overwhelming sometimes.

What problems is the product solving and how is that benefiting you?
They are creating a more interactive webinar session without us having to do all the work. Webinars can be so boring if you're just sitting there watching a zoom call and On24 provides a lot of options to make the sessions more engaging, more visually stimulating, and more interactive. On24 is creating a webinar that is not only interesting and educational to join, but also fun to participate in! Creating an engaging and interactive environment for learning is great for our audience They are also adding a lot of great reporting and interactive reporting to webinar sessions for our clients. We used to have to pull all the numbers and create reports ourselves, but On24 allows link access, so we can send a link to our customers and they can access reports and downloads and information themselves. It gives us a lot of freedom to provide them with the link and then not have to pull all those numbers and manage that ourselves.

Miles S.
Star Rating: 5

What do you like best about the product?
On24 has an extremely easy to use interface and I have been able to train people to set up webinars in less than 30 minutes. It is very intuitive and support is always available if you have any problems. Any time I have run into an issue or was confused by something a simple email, phone call, or support chat session solved my problem. Their emergency support is top notch with a person answering my call within seconds and being empowered to help me any way that they could. With over 150 webinars completed so far, I have not had any major hiccups or issues.

What do you dislike about the product?
Right now I would say there isn't anything I dislike about the service. I have not run into any issues creating or viewing webinars and have been able to handle any user issues on my own.

Recommendations to others considering the product:
I would definitely give On24 a try if you are looking for a simple webianr platform that is easy to use and easy to manage. Once our basic template was set up (which took me about an hour to configure), we've been able to completely set up a webinar registration page in less than 30 minutes (even less if we have the same speakers/sponsors). It is a real time saver.

What problems is the product solving and how is that benefiting you?
Our business, a publishing company, runs multiple webinars a month to help promote new technologies and provide education for our readers across numerous industries. We needed a way for our teams, internally, to create and run webinars without having to rely on a person outside of our company. With On24, they provide a self-service portal for the entire webinar setup which solves our need entirely. Because of this, we were able to reduce our overall cost and improve communication with our clients during the webinar creation and promotion process. Since everyone working on the webinars is internal to our business now, it is much easier to get responses to questions via email or to simply walk over to someone if there is an urgent issue.

Jess W.
Star Rating: 4

What do you like best about the product?
The service level is fantastic. There may be features that ON24 does not have that I need, but whenever I reach out for help I am met with "lets find a work around" or answers to my questions without any hesitation or frustration. I feel like everyone I speak tois knowledgeable.

What do you dislike about the product?
There are a few things that I would like that are not included in our package- I was not the initial buyer so I don't know if this was on our radar when we signed up. I wish there was more capabilities to run big virtual events, not just webinars.

What problems is the product solving and how is that benefiting you?
We were running webinars with Zoom which was not allowing us to capture all of the viewers information that we needed. On24 lets us choose exactly what fields we want to capture and gives us the audience information in a timely, organized manner.

Karen V.
Star Rating: 5

What do you like best about the product?
My company has been using ON24 for about 8 years now. We rely on ON24 to deliver over 1000 webinars per year as a combo of both simulive and live events. We have a weekly standup with our ON24 team that includes our account manager and other ON24 staff. They take our requests for product enhancements seriously and over the years we have seen things we've asked for implemented to the platform. ON24 also is very transparent with their roadmap for enhancements. They take the time to review new features with us. It's a stable platform and works extremely well to deliver our webinars to our clients.

What do you dislike about the product?
I'd like to see a feature where people we manually register for a webinar can receive a custom registration notification. Our standard notification does not include any webinar details beyond the webinar title, date and time. I have done some work where I have done some on-the-fly customizations when I pre-register a group. I've found that when I pre-register a group that receives a customized email that includes the webcast details, attendance goes up by 20 - 40% over pre-registered groups that receive only a standard notification.

Recommendations to others considering the product:
It's easy to use and as far as presenting goes, it only takes a few minutes to train a new presenter on how to use the tool. It's very intuitive.

What problems is the product solving and how is that benefiting you?
The ON24 platform is easily customizable and allows us to create specific templates for events that are more engaging for our audience. The automatic attendance checks make it easy for us to track attendance. Love that reactions have been added to the platform. In the webinars I've run using the reactions the audience has used them and they've been an easy way to get real-time feedback.

Christine S.
Star Rating: 4

What do you like best about the product?
ON24 is by far the most robust webinar platform I have ever used. It provides seamless functionality to engage with your audience before, during, and after an event. It integrates with Marketo and thus Salesforce to make every webinar event easy to capture leads. I also like that it offers clients the ability to assign different roles as they host a webinar- you can have a producer, and several presenters- this allows for different levels of administration and to have people supporting live events as there are other people presenting. I also like the feature of having webinars automatically recorded and available to attendees almost immediately after an event.

What do you dislike about the product?
Because of its complex nature, it requires a lot of training upfront, even if you have hosted a number of webinars in the past. The platform has many bells and whistles but you have to learn where they are located and how to use them. The console is a great example- while it offers the ability to customize the audience experience, it can be a bit challenging to set up if you don't know how/where to edit the content. I've used the online training but it seems that many organizations have a specific configuration, so it would mean that users need to seek help internally.

What problems is the product solving and how is that benefiting you?
We needed a solution that integrates well with our marketing automation system- Marketo. It reduces the need for data input and for downloading webinar attendee lists. It's easy to create smart lists in Marketo for webinar promotion and instantly get attendee lists to share with our sales team.

Yuen C.
Star Rating: 3.5

What do you like best about the product?
The most helpful feature of using ON24 is that the updated layout is more user-friendly and clear. Also, the default messages sent to the registrants save us some time.

What do you dislike about the product?
The downside of using ON24 is that the registration page layout is very limited - header, synopsis and form. it would be great if there are more templates provided so we could further personalize the page based on client's needs. Another thing that disappoints me is that the changes are not reflected immediately, it could take a couple of minutes sometimes or even fail to save the changes when using Chrome.

What problems is the product solving and how is that benefiting you?
It's flexible to personalize the console page (the tools are also helpful in terms of lead generation which makes our clients satisfied). And the report function is very useful for us to analyze and evaluate our marketing activities' performances and revise our plan accordingly.

Casey D.
Star Rating: 5

What do you like best about the product?
There are SO many ways that the audience can engage during a webinar. Audience members no longer have to simply sit, listen and watch a presentation. Within the audience console, users can ask the speaker questions in real-time, gain access to related resources, read the speaker's body language while still having visibility of the slide content, follow through CTAs, earn CPE credits and more. Not only does the audience have enhanced engagement abilities, but the speaker console provides a glorious experience on their end with endless opportunities for engagement.

What do you dislike about the product?
The integration with Salesforce was rocky at first, but the integration support team has been a fantastic help in isolating and resolving the issues we were having.

What problems is the product solving and how is that benefiting you?
ON24 provides detailed analytics on webinar engagement that helps our sales team identify new leads and drive up sales. The platform has an engaging audience experience that our clients thoroughly enjoy. We also utilize the available integrations with HubSpot and Salesforce, which provides a seamless experience to track this data across platforms. The ON24 engagement hub also allows us to have a resource library of archive/past webinars available on-demand for users to watch anytime.

Rob E.
Star Rating: 4.5

What do you like best about the product?
The versatility of the user console and the availability of several different engagement tools enable me to design and informative and engaging environment for my attendees.

What do you dislike about the product?
So far not much. The system can be a bit overwhelming due to the shear number of options but like anything the more you use it the easier it becomes.

What problems is the product solving and how is that benefiting you?
Improving audience engagement and the ability to completely customize the attendee experience.

Taylor H.
Star Rating: 4.5

What do you like best about the product?
The customizable console. It has made my job and booking appointments significanly increase.

What do you dislike about the product?
The audience delay and not being able to see the participants on camera.

What problems is the product solving and how is that benefiting you?
It's solving booking more appointments. This is benfiting the sales goals that I have for my job.

Daniel P.
Star Rating: 5

What do you like best about the product?
I like that ON24 is always developing new engagement ideas, harnessing AI and really focused on thinking like the customer. It's a powerful tool that continues to evolve in exciting ways.

What do you dislike about the product?
Only current downsides seem to be understanding all the available tools and bundles for specific use cases and finding a way to the best case bundles for unique needs. But our reps work hard to help us figure that out!

What problems is the product solving and how is that benefiting you?
Reaching our customers when and where they want to be reached with engaging content. Really understanding what they need and how they prefer to engage with content and information.

Verified User in Real Estate
Star Rating: 4

What do you like best about the product?
I really enjoy how customisable the console builder is, we can really switch out the look and feel of the console depending on our different target audience which is really useful

What do you dislike about the product?
Technical problems still happen quite often which can often be stressful when we are hosting a webinar. Tech support is also not really helpful during crunch time in terms of troubleshooting

What problems is the product solving and how is that benefiting you?
It's allowing us to engage with our target audience directly and know what are types of content as well as resources they want from us from a consumer's point of view

Hazel L.
Star Rating: 4.5

What do you like best about the product?
Easy to integrate, new updates every now and then, customizable consoles, user-friendly feature

What do you dislike about the product?
Sometimes there can be glitches with syncing the registrants, attendees, and etc. It takes time for the registrants to sync in Marketo.

What problems is the product solving and how is that benefiting you?
Different webinar types are available in ON24 so various Marketing people can choose the type of webinar they want. It makes the webinar experience easy and smooth.

Bailey F.
Star Rating: 4

What do you like best about the product?
I love the consistent flow of helpful resources and content that come out of ON24. They run relevant webinar series and publish reports that I find very useful.

What do you dislike about the product?
ON24 doesn't have the most attractive UI for both the backend and customer-facing (audience console) and they could improve the production quality by adding more layouts for presentation media.

What problems is the product solving and how is that benefiting you?
ON24 solves the problem of needing a digital event platform that has a user-friendly console for attendees, speakers, and producers. I also love the analytics that come out of ON24.

Morgan F.
Star Rating: 5

What do you like best about the product?
On24 has fast technical support via chat, an easy-to-use audience console to submit Q&A, and download additional resources. It's also easy to offer CPE Credit - once someone is eligible for CPE Credit (poll questions answered and time attending the webinar) they are able to download the certificate from the audience console!

What do you dislike about the product?
There could be improvements to the reporting. There's a lot of clicks to get to a webinar report, and I wish there was better reporting across all webinars.

What problems is the product solving and how is that benefiting you?
We can connect with hundreds of customers and prospects in a platform that's easy to use for both webinar producers, presenters and attendees. We've even changed an annual live event to a webinar because we found that attendance could be increased while still providing quality content/engagement.

Lauren L.
Star Rating: 5

What do you like best about the product?
on24 is a great program to host webinars and get clients to engage with materials. It is also incredibly beneficial having the page that shows all the different interactions, tells you who/what/when someone downloaded or clicked around the webinar.

What do you dislike about the product?
The program can be slightly confusing and there isn't an easy way to find answers online aside from reaching out to the help desk. That said, the help desk is super resourceful and are always willing to help.

What problems is the product solving and how is that benefiting you?
On24 has helped us learn what materials our clients like to engage with and prefer to see. This allows us to tailor what we are sending them a bit more to ensure they are getting the most use out fo the product.

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
I like the webinar console to most. very easy to use.

What do you dislike about the product?
Connection not always the greatest though I have a very strong wifi signal. It's hard to be hardwired all the time.

What problems is the product solving and how is that benefiting you?
They added the ability to add custom vitual background which helps branding. Also, I asked for the option to have an avatar or image placeholder for panelists not on camera.

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
ON24 has the capability to host different types of event, add closed-captioning (not only in English but in various languages to be more inclusive), the data provided helps us to understand where we can improve and the Engagement Hub is a true asset for our OD webinars. Last but not least, the technical assistance is very responsive.

What do you dislike about the product?
It is not a dislike but areas of improvement: accessibility features, report design and capability. The platform is accessible but not fully. The report could be improved for a better navigation and use.

What problems is the product solving and how is that benefiting you?
Being data-driven, ON24 helps us gather helpful information to make decisions. The analytics provided keeps our strategy on track. Also, as we want to be more inclusive, ON24 solves language barriers, accessibility issues.

Michelle S.
Star Rating: 5

What do you like best about the product?
I love ON24's user inteface, it's easy enough for the novice webcast producer to create a unique and special experience. I also love the reporting dashboard that comes along with each event, at our firm we use the date we gather about our clients to craft our post-event strategy and more.

What do you dislike about the product?
I dislike some of the limitations on the backend with elite studio, such as not being able to remove a slide deck once it's uploaded, not being able to upload a headshot for those who do not want to be on video, and the general tech can be finicky sometimes.

What problems is the product solving and how is that benefiting you?
currently, we are exploring options to enhance our use of ON24 EHubs, they are researching if there are any options for automatically feeding content from our site vs. having to manually upload each piece individually

Will C.
Star Rating: 4.5

What do you like best about the product?
- Templateable approach to building webinars - Simple UX - mutiple users can build and host webinars - Ability to run live, on demand and simulive webinars - Automated emaisl from the webinar

What do you dislike about the product?
- No ability to upload pdfs - Issues with uploading goggle slides - Feature for running smaller groups within the webinar could be improved - No ability to automatically add as a google calendar invite once a person registers

What problems is the product solving and how is that benefiting you?
- ability to scale webinar contnet in live and ondemand - Collaboration across mutiple teams to build contnet - Presonalised contnet to each segment of our customer base

Krista M.
Star Rating: 4.5

What do you like best about the product?
That the presentation is uploaded and easy to access for presenters

What do you dislike about the product?
Limited amount of presenters available, its some what complicated to customize

What problems is the product solving and how is that benefiting you?
The Virtual platform is friendlier than our prior platform making it easier for staff to use. We love how professional it looks and that the presentation is uploaded to allow other presenters to quickly advance slides etc.

karam c.
Star Rating: 3.5

What do you like best about the product?
I like the fact that it is straightforward to go and set up a webinar and it's back-end console page. You have the ability to set up the page however you want with as many tools as you require.

What do you dislike about the product?
One thing about the platform is that it feels a bit outdated and the UI can be better. Although in the past months, they have made significant improvements by updating the layout and giving it a bit more modern feel.

What problems is the product solving and how is that benefiting you?
We use ON24 to reach out to our clients virtually across the country by providing them with educational videos, Q&As, and live discussions. We also use ON24 to create short videos (2-5 mins) that we will post on our site.

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
I love how easy it is to test out a webinar with producers and presenters so they can feel comfortable with how their content will appear during the event. The reporting is comprehensive and the built in tests and certification aspect help to offset a lot of time previously spent doing administrative work. This system makes it very easy to tell who's attended, the duration they attended, whether they made any attempts to take the quiz and how many questions they got correct. ON24 makes it simple to look up information on attendees at any time, even if they come to us months down the line asking where their certificate is. It's also effortless to move components around in the console builder so you can easily customize your webcast or presentation.

What do you dislike about the product?
It can take some time to upload slides or media to the system, so if you have to make a lot of edits to your content, you may find yourself deleting and re-uploading content multiple times and having to be patient. It can also be a learning curve for guest speakers who are used to more commonly used presentation platforms such as Zoom or MS Teams to realize they won't be sharing their screen and to acquaint themselves with the layout and format of the console, where their video will appear etc. But the option to easily create test events ensures you can practice before the actual event so everyone is comfortable.

What problems is the product solving and how is that benefiting you?
ON24 is a great solution for presenting educational materials to our advisors and allowing us to both present, and record, relevant content that can be accessed on demand after the event. It also integrates the need to test audiences on the knowledge they acquired (and tracks their attendance), so regulatory requirements are fulfilled in order to issue them certificates. This tool eliminates a lot of manual administrative work that was previously being done by our team, and makes it a seamless experience for our attendees.

Verified User in Computer Networking
Star Rating: 3.5

What do you like best about the product?
Easy to use platform for creating virtual events with most of the features needed to run a successful event. It's easy to make changes on the fly and creates a nice experience for the end user by offering the ability to share links, assets, polls, and more, during the event.

What do you dislike about the product?
Limitations with social meta tags. On24 does allow you to customize the image and abstract. However, On24 uses the summary card on Twitter and I'd really like them to either use the summary card with large image OR give us the ability to upload a different size image for Twitter. The abstract text is also an issue because the time and date of the event show up ahead of the abstract text in the og:description. This looks bad when links to on-demand events are shared. I understand I can upload an image with the post when sharing so the description doesn't show up, but that's not ideal for social media advocates, influencers and affiliates.

What problems is the product solving and how is that benefiting you?
On24 allow us to host live and on-demand events. It allows us to host multiple webcasts over multiple days even group event series together under one registration page.

Matthew (Matt) R.
Star Rating: 4.5

What do you like best about the product?
ON24 is incredibly easy to use and has many custom features to engage audiences. From different event formats to direct calls to action and engagement tools, ON24 is designed to build and retain audiences.

What do you dislike about the product?
The integration with unique Salesforce instances is not easy to use or create. It needs a lot of customization and work from a marketing technology expert to ensure webinar data is appropriately passed through to Pardot or Salesforce. How your organization defines a "lead" will directly impact integration processes. Essentially, too much data comes with great responsibility.

What problems is the product solving and how is that benefiting you?
ON24 is providing cleaner user interfaces which makes it easier to create and build webcast experiences. They listen to customer feedback, which leads to product releases that provides an easier experience.

Verified User in Broadcast Media
Star Rating: 4.5

What do you like best about the product?
The data insights are wonderful, and the webinar console is highly customizable.

What do you dislike about the product?
There are some upgrades I would like to see. The dev team is highly responsive though, and roll out new features monthly!

What problems is the product solving and how is that benefiting you?
On demand viewing while keep track of registration metrics has been extremely helpful!

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
ON24 is a highly customizable platform that integrates well with our instance of marketo. It allows us the opportunity to poll, identify hot leads, and hand raises.

What do you dislike about the product?
It can be difficult to learn at first, it is helpful to get personalized training.

What problems is the product solving and how is that benefiting you?
ON24 helps us track our return on investment for webinar events and allows us to provide an excellent user experience for our customers and prospects who join our webinars.

Juan R.
Star Rating: 5

What do you like best about the product?
The user management is system is quite clean an simple, this helps out a lot, it makes way easier to be able to fulfill my responsibilities, and the UI it's slick and modern.

What do you dislike about the product?
Not being able to download a report of users is sometimes an issue, since we constantly have to be doing this manually, if a way to export reports or a report module could be implemente d could be incredibly helpfull.

What problems is the product solving and how is that benefiting you?
Is giving me work for starters, it also provides webinar solutions constantly, it helps out to keep my organization organized, it helps my time management and my team's

Lesley M.
Star Rating: 5

What do you like best about the product?
The best for me is I can update the session 1 day before (eg) change date and times if applicable and also use the analytics to track engagements and do further reach outs for attendance

What do you dislike about the product?
There are times of frustration when the slides freeze or the videos cut off, and we have to refresh the screen. Meaning for presenters and producers, happily, this does not happen to the audience as the session is pre-recorded.

What problems is the product solving and how is that benefiting you?
Well, you have an excellent support team that assists when I'm unclear, when it's my fault the sessions lag or when the ON24 is having issues. They investigate and are very professional in sending me updates and what I could try to make the sessions better

Verified User in Information Technology and Services
Star Rating: 1

What do you like best about the product?
It has a lot of features which is the only good part about it

What do you dislike about the product?
I don't normally write reviews but the displeasure of using this software has pushed me over the edge to want to write a review. As mentioned, the best thing about this tool is the amount of features it has and it stops there. The problem is, all these features are not developed well which results in a subpar performance. To give an example, their share screen feature is ONLY available in Live and not simu-lived webinars. Additionally it outputs it into a 360p mess which means audiences can't see much. So yes it is a feature but a mess of a feature. There are also just small annoying UI UX things about the experience of using the tool that just puts me off the platform. If you're considering buying this - DON'T. So many better options in markets. Yes it's the encubment and most likely has the best 'features' (but it's a lie) + has a ton of support but there are plenty of other options out there. Heck even Zoom webinars does a better job in my opinion.

What problems is the product solving and how is that benefiting you?
webinars are important in any marketing / sales strategy so yes - on24 'helps' with that

Verified User in Financial Services
Star Rating: 4

What do you like best about the product?
ON24 is user-friendly when creating a basic webinar template. There's a setup progression that makes sure that you fill in all the basic steps. There is also an explanation icon you can hover over for extra information. Customer service has improved, and they have a pretty solid CSM team when you need specific help. They are constantly following up with you to ensure you are satisfied and get the most out of your investment.

What do you dislike about the product?
Data gathering and analysis are a little confusing. It would be nice if there were an easier way to search and extract data of a specific webinar or be able to make comparison data etc. The design feature from the landing page to the console could have more editable elements for a more personalized look.

What problems is the product solving and how is that benefiting you?
After looking at other webinar platforms, ON24 offered the proper setup for the professional look and feel we were aiming for. We also wanted a platform that would easily integrate with our CRM with minimum effort.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
You can customize almost all aspects of the tool to whatever you may need: graphics, hyperlink-able images, dynamic on-brand consoles for my customers, etc. It also has the ability to engage the audience in fun and creative ways through polls, emoji reactions, Q&A, live chat, break-out rooms, and more. It really is a great product if you are creative with what you are trying to deliver.

What do you dislike about the product?
The video export capabilities are not full HD. I wish you could produce the webinars more. For example, I can't customize who is on camera if there are multiple people presenting. I would love to be able to storyboard my webinar and control who is on screen, where their face appears in the media tile, do lower thirds over their video, place people into the webinar and take them off-screen, etc.

What problems is the product solving and how is that benefiting you?
On24 provides opportunities to engage with customers through webinars, but also grants us the ability to provide virtual conference experiences, hybrid events, and also fully virtual event opportunities beyond just a webinar.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
The webinar functionality is the most helpful tool that ON24 offers for us. We used goto webinar previously but found ON24 was much more suited to our needs with the ability to run simu-live events, upload and run through slides before the webinar starts.

What do you dislike about the product?
There is limited functionality around hosting on-site content through the ON24 platform as standard, we worked with their support team to help with this, but if you can't do this work in-house, it could become costly. Hosting content through ON24 means it can be tracked and you can see what content people are viewing on your website.

What problems is the product solving and how is that benefiting you?
ON24 is solving the issue of having to coordinate many people at the same time multiple times a month/year. We can now host more webinars by recording them and having them as simu-live events meaning we don't have employees sat in webinars for hours every month, we record it once, and it's used multiple times.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
ON24 provides a webinar platform that provides all in-browser experience that enables you to get your content in front of your viewers with a wide variety of enagement tools. Recent AI tools have helped a lot in setting webinars up.

What do you dislike about the product?
The platform doesn't let you start/stop/restart webinars easily. There's a lot of setup to a webinar.

What problems is the product solving and how is that benefiting you?
Connecting customers with content.

Sara L.
Star Rating: 4.5

What do you like best about the product?
I love how we can customize the console, email promos, and pretty much everything. I also really appreciate the Webinerd resources! I have used a variety of webinar platforms, and this one is very user-friendly.

What do you dislike about the product?
The Webinerd resources aren't shared by customer service or on the website enough; I had to dig around for them. Once I found them, it's been a treasure-trove of info!

What problems is the product solving and how is that benefiting you?
ON24 helps us share our thought leadership via webinars and allows for interactive experiences. We can poll our audience and our audience feels valued and listened to.

Camille R.
Star Rating: 5

What do you like best about the product?
There are a ton of cool features and options to keep users engaged during webinars. The presenter view and format is easy to use and very customizable to your preferences. Overall this tool provides a better webinar experience for attendees and presenters/staff than other tools.

What do you dislike about the product?
There are a lot of options, which is great, but sometimes it can be difficult to remember where certain features are located or how to edit them. The reporting is also very robust but sometimes I wish there was just a simpler way to see some of the basic stats.

What problems is the product solving and how is that benefiting you?
On24 keeps our audience more engaged during a webinar and also gives us options to automate emails, share additional content, utilize the video recording elsewhere and pull detailed reports.

Marie G.
Star Rating: 5

What do you like best about the product?
ON24 is an amazing webinar tool with a lot of functionality. The onboarding, training and customer support are outstanding. We especially liked the branding and automation tools.

What do you dislike about the product?
For an eight hour webinar with individual sessions, they all had to be set up separately. Would have liked a more integrated individual session.

What problems is the product solving and how is that benefiting you?
With the pandemic and cost of in-person events, ON24 provides a virtual tool to meet and connect with our colleagues. We are able to communicate updates and training combined with a team building experience.

Sonia T.
Star Rating: 4

What do you like best about the product?
HOw the Breakroom works for the consultants. Also when they are using the site it seems not too bad.

What do you dislike about the product?
When there is an issue, the helpdesk is not available instantly when the facilitator is on an event.

What problems is the product solving and how is that benefiting you?
At present none. But they need to be available straight away especially when an event is on.

Verified User in Legal Services
Star Rating: 4

What do you like best about the product?
I love the many features that ON24 offers. There are so many customizations available that it's easy to make your event look exactly how you want it. It helps us look polished and professional!

What do you dislike about the product?
Not everything is intuitive on the platform, and there is a fairly steep learning curve. Once you figure it out, however, it is pretty user friendly.

What problems is the product solving and how is that benefiting you?
Since the onset of COVID-19, my team has been working remotely and we have been forced to shift all of our regularly in-person trainings and events to virtual programming. And, we have easily been able to record these virtual programs and include them in our on-demand library, which has grown exponentially over the last several months. We couldn't have done this without ON24!

Verified User in Civic & Social Organization
Star Rating: 4.5

What do you like best about the product?
I love all of the various reporting that is available and the analytics that make things so easy to use. We always have extensive reports available to share with all our key stakeholders.

What do you dislike about the product?
There are some minor glitches that our organization has run into but we have reached out to ON24 support and they are always helpful.

What problems is the product solving and how is that benefiting you?
The program has allowed us to host various webinars and we also use the platform as a way to host our on-demand sessions as well.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
We have experience with on24 thru doing webinars with trade publications, but we decided to do our own series of events. There is a learning curve for sure, and that's where on24 support is key. We have one contain to go with questions. That person actually changed mid-stream, but that was fine. Both answer our questions promptly, and often include screen shots to go along with answers,

What do you dislike about the product?
Some times after setting up an event, you are sure you have it correct. But our support person has usually been willing to take a loook.

What problems is the product solving and how is that benefiting you?
Just being able to host our own webinars, at lower cost per event than ging thru third parties.

Verified User in Accounting
Star Rating: 5

What do you like best about the product?
I haven't experienced many connectivity issues with the software, and if documents are available, it has been easy to retrieve them even after the sessions.

What do you dislike about the product?
There hasn't been much I've disliked as that could have been the presenter's issue.

What problems is the product solving and how is that benefiting you?
Having a central location for Learning Management options.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
I like the User Interface & easy to use widgets in On24. The On24 gives you different Region accounts & also different channels of Webinars. I love the new Brand update on On24, and it is crisp & neutral at the same time.

What do you dislike about the product?
I'm not too fond of the usage of widgets & their alignments in the console window. One more thing I am not too fond of is On24's Cache issue, and once we update the Registration Page, it takes a lot of time to reflect it.

What problems is the product solving and how is that benefiting you?
Updating the User Interface has benefited me as a user & but it still needs to be improved in all the components of ON24, as currently, it has been done only in one or two components.

Verified User in Real Estate
Star Rating: 4

What do you like best about the product?
Interactive & Intuitive. Everything in within reach! :)

What do you dislike about the product?
Sometimes, the lag time can be pretty frustrating and stressful.

What problems is the product solving and how is that benefiting you?
It's a one stop solution to promote our webinars as well as collect useful data from our audience.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
It has more functionalities than Zoom. I like that we can link to additional resources.

What do you dislike about the product?
The interface can be updated to look more modern. Would be great if attendees can upvote questions in the Q&A.

What problems is the product solving and how is that benefiting you?
We use ON24 for external-facing webinars.

Vernon B.
Star Rating: 4.5

What do you like best about the product?
Apart from the platform being so great and user-friendly, the ON24 team truly make the experience so great. The product team are willing to work with the client and evolve as needed for clients.

What do you dislike about the product?
Rectification of support can be long and drawn out if account managers are not involved in the process, which can affect the end-user experience.

What problems is the product solving and how is that benefiting you?
The building of bespoke EHUB's has been a huge benefit for us. It has allowed us a complete on brand experience for our users. We offer CPD Certification and the certification widget saves us hours of time and capacity.

Verified User in Computer Software
Star Rating: 3.5

What do you like best about the product?
ON24 allows us to offer Continuing Professional Education Credits in an automated manner which is a gamechanger for our business. The ability to link resources directly in the webinar console is helpful as well

What do you dislike about the product?
ON24 requires a significant amount of time to configure each session if you want to make adjustments for the user experience. The reporting and analytics is fragmented and loads slowly

What problems is the product solving and how is that benefiting you?
Allowing us to reach our customers virtually with a professional webinar platform experience. We are able to issue CPE credits to all those who meet the requirement which can be customized.

Kayla O.
Star Rating: 5

What do you like best about the product?
The fact that ON24 is always trying to improve is what I most appreciate. Whenever we chat with our Account Manager, they always take back our suggestions for upcoming releases.

What do you dislike about the product?
What I dislike are the rules for Simulive webcasts. If you are new to the platform, there are certain things you must know ahead of time in order for your webcast to work. I also dislike the timeframe for downloading the recordings after they occur.

What problems is the product solving and how is that benefiting you?
I do think the integration with Salesforce is helping us get the data we need for our sales teams.

Antonio L.
Star Rating: 4.5

What do you like best about the product?
Customization. Easily able to change the overall experience to best suit your needs matched with providing a unique, impactful customer experience.

What do you dislike about the product?
Learning curve. It is a time-consuming process to stay up to date on platform updates and changes, especially when dealing with a large volume of digital events.

What problems is the product solving and how is that benefiting you?
Customer engagement - It provides an easier way for customers to engage in content that directly benefits their life. The need for in-person, physical events is significantly reduced while providing a scaleable solution to help customers with visual demonstrations while highlighting important considerations and other helpful resource sharing.

Verified User in Information Technology and Services
Star Rating: 3.5

What do you like best about the product?
The support team is always on point, and it is a very feature-rich platform. We've never had any technical issues either, which I've had with other brands, so On24 gets bonus points in my mind for that!

What do you dislike about the product?
The wealth of features sometimes makes it feel a bit bloated and over-complicated, even down to how to set up the console for viewers. I sometimes don't need all those bells and whistles and just need a simple presentation software, and On24 does not make that easy.

What problems is the product solving and how is that benefiting you?
As we expand our marketing strategy, showcasing our products and new features to customers and prospects is increasingly important. On24 gives us the ability to accomplish these goals.

Ahmet D.
Star Rating: 4.5

What do you like best about the product?
Comfortable interface. Easy to tract the participants.

What do you dislike about the product?
Limited access options on the design of registration pages, especially on multisession registration pages. Bad interaction on Ehub and its login tools.

What problems is the product solving and how is that benefiting you?
Creating and collecting all digital events of the company. Easy to engage with new customers. Accessible to proof lead generation to our partners.

Shraddha D.
Star Rating: 5

What do you like best about the product?
One thing I like the most is that the process is very smooth. Even during tech hosting, it has a live support system which helps our client to smoothly run Webinar.

What do you dislike about the product?
I believe it can be more faster in terms of support initial connect.

What problems is the product solving and how is that benefiting you?
We are using it for Webinar purpose either Live or Simulive and lead generation.

Verified User in Computer Software
Star Rating: 3

What do you like best about the product?
Great Customer Success Manager! They always answer our questions and genuinely put in a lot of effort to help us get the most out of our investment, asking questions about our goals and how they can help.

What do you dislike about the product?
The user experience on both the webinar product/user end is not great. It takes a lot of work to set up webinars, and customers constantly have tech issues/questions on how to do things during sessions.

What problems is the product solving and how is that benefiting you?
On24 helps you get content out to large audiences - we are successfully able to set up our webinars for customers, handle capacity for large audiences, and triage customer questions

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
I like the video and slide options for webinars. It allows for customization and creativity when planning and promoting webinars. It also allows us to change info in slides when we don't need to change anything with the video.

What do you dislike about the product?
The video and sound quality are good but could be better. Sometimes the sound doesn't match would is coming out of someone's mouth. Additionally, the video could be grainy and choppy at times.

What problems is the product solving and how is that benefiting you?
They are creating more customizable widgets that will help us promote engagement and activity with customers and audiences. Additionally, they have updated the platform and console tools for customer benefit.

Verified User in Information Services
Star Rating: 4.5

What do you like best about the product?
Easy to use and produces best-in-class webinar experiences

What do you dislike about the product?
One difficulty I run into is during a dry run when the speakers have not used On24 before, they sometimes tend to underestimate what goes into creating a webinar on ON24, passing it off as a Zoom or Teams-type platform.

What problems is the product solving and how is that benefiting you?
ON24 is helping us to generate new leads, teach viewers about how our software solutions can benefit them, as well as build customer touchpoints and loyalty through thought leadership.

Guillaume D.
Star Rating: 5

What do you like best about the product?
From a technical standpoint, ON24 is smooth to operate even for beginners (like me) - intuitive operations and straightforward navigation. When it comes to the staff, coming with a last minute request for support, they have addressed it promptly, communicated clearly and helped me approach my event in full confidence. Excellent customer experience!

What do you dislike about the product?
For the type of event i am running, I haven't come across anything that would prevent me to enjoy a great customer experience.

What problems is the product solving and how is that benefiting you?
ON24 help us create a great experience for our own customers when it comes to inviting them to a virtual event.