Alfred M.
Star Rating: 5

What do you like best about the product?
I find the platform to be very user-friendly and it enables me to keep track of every gift I send in connection to closed deals. I also appreciate the exceptional support and implementation team, especially Kelly who deserves a shout-out for her great work.

What do you dislike about the product?
If I had to mention one issue with Sendoso's otherwise excellent service, it would be the process of exchanging gifts. Sometimes, it's easier to send a new gift than replace an existing one.

What problems is the product solving and how is that benefiting you?
Initially, we lacked knowledge about the return on investment (ROI) of our gifts for both current customers and potential clients. Thankfully, Sendoso's seamless integration with Salesforce provided us with the necessary analytics. Moreover, we previously utilized four different platforms for our gifting requirements, which required manual uploading. However, Sendoso eliminated this inconvenience and replaced it with their all-in-one platform.

Jeffery P.
Star Rating: 5

What do you like best about the product?
I LOVE sending a $10 Coffee Card reminder for a Presentation or event. There is the philosophy of "let me know either way and Lunch is on me" Sendoso makes that so EASY! I can gift a lunch noting that, "hey it's the end of the quarter, I'm feeling it too, so here's lunch on me".

What do you dislike about the product?
When I hit Enter to the next paragraph, I wish it wasn't always double-spaced. Sometimes I want it single-spaced next paragraph.

Recommendations to others considering the product:
Wait about 15 min to send another email to the contact who opened your Sendoso'd email. Pose another point of value so they know you're paying attention.

What problems is the product solving and how is that benefiting you?
A different way to add a reminder to my prospects Gives me ways to incentivize my prospects Makes the evaluation more memorable Creates relationships at different levels Solving - sets me apart from other people When I get the notification they've opened the Sendoso email, I can hit them up with another email within 15 min.

Reagan H.
Star Rating: 4.5

What do you like best about the product?
Sendoso has several different gifting "journies" you can take. I like that I have several options: including e-gifts, tons of options in Direct Marketplace, and customization of swag with just a few clicks!

What do you dislike about the product?
Sendoso can be a bit tricky to learn at first. But, once you're onboarded, it is a great tool that seamlessly integrates with your Salesforce!

What problems is the product solving and how is that benefiting you?
Sendoso makes it easy to gift around the globe. I love surprising and delighting our customers and community members with creative, personalized gift options that are easy to send and receive!

Sarah S.
Star Rating: 4.5

What do you like best about the product?
I like how user friendly the platform is and how willing the Sendoso representatives are to help. I have never had any issues with getting my questions answered in a timely matter.

What do you dislike about the product?
I think the most challenging aspect of Sendoso is the beginning stages of onboarding. I found it challenging to initiallly create the right touches for my team to use but once I was walked through it, it was very simple!

What problems is the product solving and how is that benefiting you?
Sendoso is helping our sales team with lead generation and making it easier to convince potential leads to take meetings. The platform is also helping the marketing team with storing swag at the global warehouses.

Verified User in Computer Software
Star Rating: 1.5

What do you like best about the product?
The marketplace sending features were easy to use.

What do you dislike about the product?
We had a number of problems with Sendoso: - Managing Finances - it was really hard to understand things like how much funding we had, or what charges were tied to what. Our finance team despised the random invoices Sendoso would send us for charges that we couldn't explain. - Customer Service - Half the time the team was slow to reply or didn't knwo why features weren't working as expected - Horrible experience leaving - Sendoso tried to legally threaten us and tell us we had an auto-renew clause that we didnt agree to -Features didnt work - For months sendoso would send adress confirmation emails to recipients even when we had the feature turned off. - Stocking the warehous with custom goods was hard to navigate. We ordered some custom swag that got held up by a month in production then lost in shipment for another few weeks

What problems is the product solving and how is that benefiting you?
The platofrm lets us send direct mail to people both from things that we design ourselves as well as pre-made items from the marketplace.

Darya D.
Star Rating: 4.5

What do you like best about the product?
I appreciate the ease of use with Sendoso. The platform is easy to navigate, and I like creating sends and distributing with just a few clicks of a button. Over the years, they've increased the sending options and adjusted the UX and capabilities to make the tool more flexible.

What do you dislike about the product?
At times, the touch navigation portion of the platform can get a bit crowded. I do wish there was a way to make this more condensed or organized.

What problems is the product solving and how is that benefiting you?
Sendoso is allowing our sales and marketing team to build relationships with our prospects and customers outside of traditional methods. Sendoso enables us to create an additional touchpoint with our contacts that tend to go above and beyond the usual sales relationship. Sendoso is aiding in our ABM efforts, whether that be through electronic gifting our physical mailing. We are finding a lot of success with door opener campaigns where we are executing a two-part mailer through the platform.

Kaitlin R.
Star Rating: 4

What do you like best about the product?
Makes sending to team easy, it's helpful with recognizing achievements, send prizes, welcome gifts, items for personal team milestones and beyond! It's an easy way to reach out to potential clients as well as send items to existing clients to support nurturing the relationship, etc.

What do you dislike about the product?
We have had our ups and downs with Sendoso, for the most part whenever there has been an issue that has arisen we have been able to work things out with our CSM in a manner that benefits everyone. Some of these issues have been due to growing pains of the staff and platform and through every iteration things have been getting better and more supportive.

What problems is the product solving and how is that benefiting you?
Sendoso helps make it easy to send gifts and recognition to our team members. I use it primarily internally to send twice yearly gift boxes with swag as a little thank you to our team. We also use it to send onboarding gifts, items to new parents, and beyond. We are a remote first team and it helps us with holding inventory that our team (*me*) wouldn't have space to keep at their home and that isn't feasible to keep at our co-working office space. It's nice to know that when we want to send something we can place the order and know it'll be taken care of. Our team always comments on how special it feels to receive a handwritten note as well with every order we send out.

Madison M.
Star Rating: 4.5

What do you like best about the product?
We transitioned to Sendoso from another sending platform because we needed the ability to warehouse and send swag internationally. Now Sendoso has warehouses in the UK, EU, Australia, and the USA, which has dramatically cut down our shipping costs. We also love using the egift sending, which has simplified our internal and external spiffs and incentives across the company.

What do you dislike about the product?
I wish it was a bit easier for our sales team to get through the sending process. There have been several product enhancements that we have asked for that do not have a roadmap. I also wish the reporting was a bit more robust for us to more easily identify ROI.

What problems is the product solving and how is that benefiting you?
We needed to get swag out of our office and employees' living rooms, and love now having the swag centralized in warehouses around the world. Sending that swag out to our employees and customers is now literally a click of a button.

Verified User in Health, Wellness and Fitness
Star Rating: 4.5

What do you like best about the product?
Hi appreciate the thought partnership with the Sendoso team to help curate and manage amazing swag to offer our recipients. I love reviewing the courses in Sendoso University to understand and navigate the tool. Whenever I'm running into issues, the Support team is responsive, and quick to help resolve / unblock my journey.

What do you dislike about the product?
(not sure I have any downsides!) I appreciate the care that each team member contributes and feel supported throughtout my experience.

What problems is the product solving and how is that benefiting you?
Sendoso provides a great way to manage our inventory and get it to the recipients. I'm still exploring options to create swag via Sendoso, but I've witnessed my colleagues' experiences and look forward to trying it out.

Angela K.
Star Rating: 5

What do you like best about the product?
I was introduced to Sendoso two years ago as a gift sending platform and have loved every minute of the experience. The platform is always evolving with new features and updates as the company and its customers grow together. Love how they take customers feedback on board! We are delighted by the gift sending options - both physical and e-gifts. Lastly the support team are fabulous - always on hand to jump in and help resolve a problem.

What do you dislike about the product?
The experience with Sendoso to date has been excellent. The team are on the ball and the platform is always evolving. Easy to use software.

What problems is the product solving and how is that benefiting you?
Sendoso makes it easy to manage Rewards and Incentives to our customers. Its a trustworthy platform and easy to use. Simplifies my life completely.

Verified User in Primary/Secondary Education
Star Rating: 4.5

What do you like best about the product?
I love that I can have all our team members on Sendoso. It can do so much for us. We can enable our AEs and BDRs with everything they need to have creative ways to reach potential customers. Our account management teams can easily share appreciation with current customers. There is very little setup and training, very intuitive to use. Also love that we can ship the warehouse and house our own inventory and swag.

What do you dislike about the product?
There is not much that I dislike about Sendoso! The team is great and responsive. Lots of options for training. Sometimes the platform can be buggy but usually resolves quickly.

What problems is the product solving and how is that benefiting you?
Solving the problem of having a warehouse where we can inventory items (no more having to store in our houses as we are a remote team!). It also enables multiple teams to have easy access to share gifts to meet strategic goals.

Katie C.
Star Rating: 4

What do you like best about the product?
I love how easy it is to manage inventory for our sends and also how they offer a direct marketplace to accommodate any gifting needs.

What do you dislike about the product?
I dislike that you cannot go in and modify an order once it has been submitted, even if it's still processing. That said, the customer service chat is always able to help quickly.

What problems is the product solving and how is that benefiting you?
Sendoso makes gifting so easy and simple. They also share lots of best practices and really help us get the most out of the platform.

Hari P.
Star Rating: 5

What do you like best about the product?
Sendoso is our one-stop gifting solution to surprise and delight customers. What I really love is that we can send branded as well as non-branded physical gifts and also gift cards to our customer base worldwide. The ability to add a custom note adds a really special touch. Our CSM is also very helpful and provides immediate assistance.

What do you dislike about the product?
The marketplace for physical gifts can have more options and sometimes seem very expensive. The UX can be a little better and smoother overall. And it'd be great to have more customisation options for emails.

What problems is the product solving and how is that benefiting you?
Customer Advocacy and Delight, Internal Advocacy & thank-you gifting for customer marketing activities.

Rachel C.
Star Rating: 4

What do you like best about the product?
Love the UI and new functionality with the catalog being integrated to the touches dashboard. Great options for thank you gifts and high end gift baskets.

What do you dislike about the product?
Turnaround times with the warehouse can be dicey in the US

What problems is the product solving and how is that benefiting you?
ABM strategy and implementation for focus accounts, swag sending and inventory for events globally, custom printing of branded items, e-gift cards. List goes on!

Jacob L.
Star Rating: 5

What do you like best about the product?
Sendoso integrates seamlessly with our other platforms, they provide white glove service and support, and are always improvind their platform.

What do you dislike about the product?
There is nothing that I dislike about Sendoso!

What problems is the product solving and how is that benefiting you?
Sendoso allows us warm up what would traditionally be a very cold outreach. This has proven integral in our ability to get in front of new potential customers.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
After switching to Sendoso from another sending platform, we gained the crucial capability of warehousing and sending swag globally. With Sendoso's warehouses located in the UK, EU, Australia, and the USA, we experienced a significant reduction in our shipping expenses. Furthermore, the convenience of their egift sending feature has streamlined our internal and external spiffs and incentives throughout the entire company. The transition to Sendoso has expanded our international reach and simplified our processes, ultimately enhancing our overall efficiency.

What do you dislike about the product?
I have found absolutely no drawbacks or shortcomings with Sendoso. This platform operates flawlessly, boasting a user-friendly interface that meets all my requirements precisely. It simplifies the process of sending e-gifts on a large scale, allowing for seamless execution. Sendoso has exceeded my expectations, providing a streamlined experience that makes sending e-gifts a breeze.

What problems is the product solving and how is that benefiting you?
In today's competitive marketing and sales landscape, making a lasting impression can be challenging. However, with Sendoso, standing out becomes effortless as it enables us to send personalized gifts that resonate with our prospects, ultimately driving our pipeline. Gone are the days of dealing with the logistical complexities of shipping, handling, tracking, and sourcing unique gifts. Sendoso takes care of all these hassles, allowing us to focus on our core business while ensuring a seamless gifting experience for our recipients. Furthermore, Sendoso goes beyond simplifying the logistics; they also assist us in the creative process. When struggling to generate innovative ideas, Sendoso's expertise comes into play. Their curated selection of gifts helps us overcome the challenge of brainstorming and ensures that every gift we send leaves a memorable impression.

Keoni G.
Star Rating: 4

What do you like best about the product?
Gift options, direct mail, and the food choices that you can send to prospects. Sendoso has made a lot of changes to the platform which I enjoy

What do you dislike about the product?
I do not like the option of the gift cards that we still get charged if the prospect does not redeem it

What problems is the product solving and how is that benefiting you?
No proglems so far.

Miranda M.
Star Rating: 5

What do you like best about the product?
Team has been very helpful in advising on Sales campaign setup and implementation. We were very slow to ramp up but they were always patient and helpful. Also on top of integration and strategy for role out to new users.

What do you dislike about the product?
We have had out team change many times since starting with the company which meant multiple times having to explain what the company was looking for and the details of our account and goals.

What problems is the product solving and how is that benefiting you?
Enabling direct mail campaigns to all sales teams globally on one platform, creating consistency in marketing and communication. Help with creation of campaigns and tracking, as well as integrated user friendly access to drive pipeline.

Michael C.
Star Rating: 5

What do you like best about the product?
Sendoso is incredibly easy to use and manage and has an enormous library of gifting options to fit almost any situation.

What do you dislike about the product?
I, frankly, see nothing to dislike about it. My only issues with the platform are on my side and the struggle to pull my sales team into a new way of approaching customer engagement.

What problems is the product solving and how is that benefiting you?
Marketing leverages Sendoso to help drive sales opportunities into the top of the funnel and establish appointments for the sales team. It is also leveraged to recognize customer and employee milestones and contributions.

Logan W.
Star Rating: 4.5

What do you like best about the product?
I love sending people "pick-me-up gifts, and Sendoso makes that easy. Who doesn't like a little coffee gift card or surprise cookies in the mail?! It's also fun to build out campaigns and find the perfect gift to send with it.

What do you dislike about the product?
I wish there were more small gift options. Sometimes cookies or a simpler gift still cost $40+. Adding more $25 and under gifts would be nice to share with more people.

What problems is the product solving and how is that benefiting you?
At Passport it helps us get people interested or to let their guard down. It also re-engages those who have gone cold and allows us to maintain strong relationships with clients by sending thoughtful gifts.

Colleen J.
Star Rating: 5

What do you like best about the product?
Sendoso has helped elevate our ABM program by offering personalized, thoughtful, and timely demand-generation campaigns for brand awareness, pipeline development, and deal velocity. We're empowered to be creative while trusting the Sendoso team to execute those plans. Our CS reps at Sendoso are great at what they do. Knowing that Sendoso owns their US warehouse and doesn't farm out to third parties means less chance for error. The platform is easy to use, and the API to Salesforce, Marketo and Outreach is seamless with no reporting issues while using it for four years at Anaplan and now at RingCentral.

What do you dislike about the product?
I'd like to see improvements in the care when packaging BYO boxes. Sometimes our samples come with folded collateral or plastic bags/packaging for swag. We provide feedback to have corrected before customer sends, but having a standard not to fold brochures and printed collateral would be appreciated.

What problems is the product solving and how is that benefiting you?
Personalized direct mail at scale is challenging to execute when working remotely. Through Sendoso, we warehouse our content and swag and then have it packaged on-demand and shipped on demand. This has cut out a lot of busy work and enabled us to do more. We can also go from conception to execution on big campaigns in just a few weeks. The handwritten notecard allows us to customize each message to the customer.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
Sendoso takes the stress away from gifting at scale. I'm able to focus on my larger customer gifting campaigns because I know Sendoso will handle the packaging, address confirmation, and delivery. Also LOVE how it seamlessly integrates with our advocacy program through Influitive.

What do you dislike about the product?
I'm not sure if this exists, but would be helpful to have webinars on building out low touch gifting campaigns that are synced w/ Salesforce and Marketo.

What problems is the product solving and how is that benefiting you?
Sendoso solves for storing and sending various kinds of gifts which is perfect because all of our customers have different preferences. We're also begining to use it in our gifting campaigns that are triggered through certain actions in Saleforce and Marketo which helps us save on time.

Sanjay D.
Star Rating: 5

What do you like best about the product?
Sendoso is one of my favorite tools in the objection handling toolkit. From sending a free coffee to a personalized gift, it completely changes the way I interact with prospects and makes every interaction positive. In situations where I used to get told off, I use Sendoso to get information, a referral, or a meeting!

What do you dislike about the product?
I don't have anything I dislike about Sendoso. The platform works great, it's simple, and does exactly what I need it to do. It makes it very easy to send e-gifts at scale.

What problems is the product solving and how is that benefiting you?
I use Sendoso to help me objection handle when I get responses from prospects. It allows me to provide some value before asking for something (ie. a meeting or information).

Lauren N.
Star Rating: 5

What do you like best about the product?
-Sendoso takes all of the manual labor and room for error out of direct mail campaigns. - In addition to a plethora of fun options for e-gift cards and physical gifts, they make it easy to weave in customization and personalization into every single send for Marketing, Sales and Customer Sucess. -Measuring success through their integration with Salesforce is seamless. - Their customer support team feels like an extension of mine.

What do you dislike about the product?
Some of the setup for more complicated sends can be confusing, but they continue to evolve their product to make it intuitive. And if I ever have a question, it's immediately answered by their customer support, or my CSM. There are very few things I dislike.

What problems is the product solving and how is that benefiting you?
-Nowadays, it's tough to stand out in marketing and sales. Sendoso makes it easy to send truly bespoke gifts, which helps us drive pipeline. -They take all of the hassle out shipping, handling, tracking, and sourcing unique gifts. -Sometimes, it can be hard to come up with creative ideas, and they help with the curation process.

Anthony B.
Star Rating: 5

What do you like best about the product?
I like how easy the UI is and how simple it is for my marketing team to set up my account. I had to do no work, just log in with my credentials and start sending. They have a lot of creative gifts that have helped me stand out when prospecting. I love working with my ABM team to target an account and then they can create the campaign quickly in Sendoso.

What do you dislike about the product?
It would be cool if there was a feature like white pages to search for the prospect's address when sending them the gifts, vs having my own whitepages account, or having to ask the prospect for their address.

What problems is the product solving and how is that benefiting you?
There is so much noise in sales and no one really cares what you are selling. It is harder than ever before to get in front of prospects, even when you are sending value there way. Being able to send someone a gift, or something different allows me to break through the noise, and start the conversation.

JoAnne B.
Star Rating: 5

What do you like best about the product?
We brought Sendoso on to improve gifting options for the sales and account management teams and to create a better customer experience for our clients. This platform allows us to address individual needs for our reps and run scaled campaigns for triggered events (like our new user Welcome Kit that goes out to newly provisioned users worldwide). We are delighted by the available gifts (physical and digital), and the integration with SFDC meets our reps where they spend their day. The customer support team and our dedicated account manager have helped us tackle several challenges as we've matured our gifting practice and have been there to troubleshoot, brainstorm, and track program successes. The software is easy to use.

What do you dislike about the product?
It was promised that we'd be able to see metrics connecting our programs in Sendoso and their relation to customer retention and how gifting is related to renewal. I think it's a combination of our SFDC instance and how we set things up initially that is causing delays. Still, we only have one piece of the puzzle (visibility into frequency and usage within Sendoso only). We also had issues with the Shopify integration and warehouse accuracy when fulfilling packages, but we've since received additional support from Sendoso to solve those items. The funding sources within the platform are a little cumbersome, so I would like to see them organized better by program and have more robust recommendations for managing the amounts more proactively rather than sending several invoices to my AP team.

What problems is the product solving and how is that benefiting you?
Gifting at scale - Sendoso allows us to empower sales and cs professionals with tools to grow relationships, encourage demo attendance, and delight prospective and existing customers. Reps can determine the frequency and the gift selection (physical and digital options) for what works best for their contact. At the same time, we can monitor the gifting activity and how it is correlated to business outcomes like renewal, won deals, and customer sentiment (this is a long-term goal of ours, but we're on our way with dashboards). Sendoso is also helping us maintain a better view of our inventory worldwide to fulfill merchandise at field events and employee company store needs outside our clients' needs.

Daniel O.
Star Rating: 4.5

What do you like best about the product?
Great customer support that simplifies sending direct mail and gifting. With warehouses globally, it's easy to send gifts and have them arrive quickly. Also, customer service is top notch.

What do you dislike about the product?
The reporting dashboards and tools within their SFDC integration could be improved upon. They are not super useful at this time.

What problems is the product solving and how is that benefiting you?
Sendoso helps us to reach prospects and customers at the right time with impactful gifts. The e-gifts are incredibly easy to set up and send.

Verified User in Market Research
Star Rating: 4

What do you like best about the product?
Easy to use platform, and onboarding team very helpful in training us to use the platform.

What do you dislike about the product?
The inventory for outside the US could be better with more egift options as well as physical sends. Need more options and choices for these countries.

What problems is the product solving and how is that benefiting you?
Incentivising prospects to join calls and thank them after the call for their time. Also utilising the gifting for marketing purposes at events.

Kelly C.
Star Rating: 3.5

What do you like best about the product?
Sendoso is a great platform. It's easy to use, you can send bulk messaging, send through their platform, or embed links within your own emails. I also like that I can "force" the client to book a meeting to earn the reward. Here's the thing, it has to be used in the right setting and for the right reward. If you use this strategically, you can really help incentivize prospects or clients to act (whether it be a review, prospect meeting, annual customer service meeting, etc). If you're blasting for a last ditch effort, it might be time to rethink your strategy.

What do you dislike about the product?
There aren't many things I don't like. I think it's a pretty sound platform. Like I mentioned, you need to be strategic about how you utilize it as marketing tool to be effective. It's easy to use.

What problems is the product solving and how is that benefiting you?
I use this as a prospecting/meeting setting tool. I don't use it as often as a marketing team might, but for very high intent organizations, I might pick a couple of key persons within an organization and incentivize them to meet with me to get the ball rolling a little faster.

Caroline E.
Star Rating: 5

What do you like best about the product?
It's easy to send eGfit certificates and physical gifts from our direct marketplace. My use case is customer advocacy, and sending gifts to thank our customers for our acts of advocacy is relatively seamless.

What do you dislike about the product?
Sometimes the UI/UX and navigation is difficult, but I've learned my way around the platform.

What problems is the product solving and how is that benefiting you?
We didn't have a way to easily send our customer advocates gifts other than swag, and now we do! This helps them to feel rewarded for their them contribution and also helps to incentivize them to continue our relationship and hopefully share their stories in more ways.

Danny L.
Star Rating: 5

What do you like best about the product?
I have used Sendoso at the last 3 companies I worked at and it's easily one of the best direct mail platforms out in the game. Their support team is why I like it the most along with the variety of options through their Marketplace.

What do you dislike about the product?
There is nothing to dislike about Sendoso!

What problems is the product solving and how is that benefiting you?
- Automate sends. - Allows me to break through the digital noise. - Send creative gifts customers and prospects. - Generate more pipeline.

Verified User in Computer Software
Star Rating: 3

What do you like best about the product?
it integrates well with sfdc and outreach.

What do you dislike about the product?
there are so many buttons and drop downs to click before sending something. for e.x. i never have an address so i always revert to that option, but every time i have to click and then do a drop down or two. i wish you could customize the preferred settings.

What problems is the product solving and how is that benefiting you?
being able to send unique touches to a prospect

Verified User in Airlines/Aviation
Star Rating: 4.5

What do you like best about the product?
We brought Sendoso to replace our existing gifting platform. We were looking for a tool with a more comprehensive marketplace and customizable gifting options - Sendoso delivered on those requirements. They have great third-party integrations with tools like Salesforce, Marketo and Calendly. Their team was super helpful during the onboarding and setup process as well.

What do you dislike about the product?
They could improve their reporting and dashboards in the platform and Salesforce. The platform's UX and design could also use some updating to make navigating the tool friendlier. I also would love to see gifting touches where you can add gift cards from multiple countries.

What problems is the product solving and how is that benefiting you?
We use Sendoso to reward our existing customers and accelerate our sales cycle.

Dylan S.
Star Rating: 3

What do you like best about the product?
Helps create a good reason to send a follow up email or reminder to a meeting. It makes me feel good to give something in return for them meeting with me.

What do you dislike about the product?
Some people get offended by you sending a gift card. I've had a few people respond saying "do you think I can't afford my own coffee?" It can also turn the meeting into a complete transaction and lead to a weak opportunity.

What problems is the product solving and how is that benefiting you?
Gives prospects another reason to join the meeting.

Mackenzie M.
Star Rating: 4.5

What do you like best about the product?
Super friendly and helpful staff. This is our first time using a direct mail toolset, so we had a lot of questions throughout the process and they were able to find solutions for all.

What do you dislike about the product?
With any toolset I will always want as much flexibility as possible with campaigns, analytics in platform.

What problems is the product solving and how is that benefiting you?
In the past we would manually build and package our direct mail initiatives. Sendoso allows for no manual work on our end, better tracking, seamless build and for us to scale our efforts.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
Sendoso makes it so easy to gift customers with personalized swag or gift cards!

What do you dislike about the product?
I wish the catalog filtering was easier to navigate

What problems is the product solving and how is that benefiting you?
Customer gifting was extremely difficult and manual before sendoso! Gifting is super easy and fun now for marketing and sales efforts.

Cara R.
Star Rating: 5

What do you like best about the product?
I have always tried to send prospects and customers thank you notes/gifts for meetings and business, but sometimes I get busy and forget. Sendoso makes it so easy for me to send those thank yous in a timely manner. I love the handwritten touch that comes from this marketing service as well as the different levels of appreciation gifts. I have already impressed alot of prospects and customers with Sendoso.

What do you dislike about the product?
I really can't think of anything I dislike about Sendoso. I think the range of gifts and pricing has been thought out well.

What problems is the product solving and how is that benefiting you?
Sendoso is catching the attention of prospects that aren't returning my calls prior to sending a coffee giftcard. It's also allowing me to show my current customers that I appreciate their business and want to continue forming partnerships.

Luke S.
Star Rating: 5

What do you like best about the product?
Sendoso makes it SO easy to engage your customers and prospects. The handwritten note feature allows for a personalized touch that has become a thing of a different generation. Sendoso essentially automates this and differentiates you from your competition and generally the other salespeople who are also calling on your contacts.

What do you dislike about the product?
There is no downside to using Sendoso! In the future, I would like to see more stores available on the platform, Etsy, or Fanatics, for example.

What problems is the product solving and how is that benefiting you?
Saves time when looking to have a personalized touch to key accounts and strategic prospects. What would take me hours and hours to do manually, Sendoso does in literally seconds or minutes. The response rate and engagement from people who receive gifts via Sendoso is also significantly better than generic cold outreach.

Rob W.
Star Rating: 4.5

What do you like best about the product?
Sendoso offers support to both marketing and sales-sided gifting. They offer reporting, ideas, bulk gifting scaled with personalization, and 1:1 gifting at rep discretion for opp creation or deal accelerators.

What do you dislike about the product?
Nothing major. Their gift catalogue can be limiting depending on what you're trying to achieve but they regularly add new vendors and you can nominate your own vendors too.

What problems is the product solving and how is that benefiting you?
Sendoso solves gifting/direct mail in a variety of ways. We are able to execute our ABM framework by leveraging several tools - one of which is Sendoso. We were already using gifting but this helped us intersect customization and personalization at scale across thousands of accounts.

Karilla D.
Star Rating: 3.5

What do you like best about the product?
Sendoso does make customer gifting a breeze. I can easily integrate Sendoso into our customer engagement campaigns and advocacy activities,

What do you dislike about the product?
Sendoso considers a gift card sent through email redeemed in the email is opened. It doesn't matter is the recipient never actually claimed the gift card. It feels a little dishonest and unfair to take the money from the gift card when the recipient never clicked on it and redeemed it. Where is the unredeemed gift card money going?

What problems is the product solving and how is that benefiting you?
Rewarding customers for advocacy activities and creating surprise and delight moments for high value customer advocates.

Jessica K.
Star Rating: 5

What do you like best about the product?
We love using Sendoso to increase our revenue operations and customer satisfaction. Our customers and partners have loved them and have felt more valued since we started utilizing Sendoso.

What do you dislike about the product?
The lack of the option to bundle ready-to-ship gifts is a bit of a drawback.

What problems is the product solving and how is that benefiting you?
Customer and internal partner satisfaction and continued business and referrals.

Fulya C.
Star Rating: 5

What do you like best about the product?
I like how easy it is to use, generate a link and customize the entire message. I love that there are so many options to pick from, and it is easy to personalize the message and the gift itself.

What do you dislike about the product?
Nothing really; sometimes I have trouble setting the "must accept meeting to access the gift" option because when I put in a zoom link, it will not accept it. I think it only works with a groove link, but it would be really valuable if it would also work with a zoom link.

What problems is the product solving and how is that benefiting you?
Sendoso is helping me create value and appreciation for my colleagues and prospects. The fact that sendoso adds on more items upon request is very valuable and has helped personalize my gifts accordingly.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
-Efficient, easy way to engage prospects and customers -UX/UI is great and makes the platform very easy to use and onboarding sales is a breeze -Great direct send options in the catalog and love all of the additional gifts that are added during the holidays -I love the send inspiration gift guide decks - please keep those coming!

What do you dislike about the product?
-Some of the controls need to be updated when it comes to inventoried items: for ex we need to be able to limit how many of a certain item can be added to a BYO box, higher price items should NOT be able to send over X amount. -Communication between the warehouse and support can be very slow and disjointed -I wish there were more "door opener" direct send items that are under $40

What problems is the product solving and how is that benefiting you?
Sendoso allows us to break through the noise of traditional outreach and offers a unique, personalized touchpoint to build pipeline and foster strong relationships with prospects.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I've always used Sendoso at past companies as well as my current company. I love that it's super easy to use and intuitive. It's added a ton of value to my line of work and adds a nice little touch when reaching out to prospects and customers. :)

What do you dislike about the product?
There hasn't been anything I dislike about Sendoso yet.

What problems is the product solving and how is that benefiting you?
Sendoso helps make the customer experience better - whether it's meeting prospects are sending a customer a gift.

Andreina P.
Star Rating: 4.5

What do you like best about the product?
I appreciate Sendoso's ability to facilitate my customer gifting process quickly. Their streamlined system saves me money and adds a much-needed personal touch. Furthermore, the storage of our company swag is an invaluable resource for us due to its size; previously, we relied on one person's home, which meant that shipping could take weeks. With Sendoso keeping track of all our items, I can now order and have them delivered in as short as any online purchase would require - ensuring a top-notch user experience throughout!

What do you dislike about the product?
Due to its potential confusion and annoyance, I'm not a massive fan of the Sendoso chrome plugin. According to the user's permission settings, it can be hard to anticipate what information will eventually go through in any given transaction; if users could preview pertinent info sooner in the process, this would improve my overall experience with Sendoso.

What problems is the product solving and how is that benefiting you?
With Sendoso, I provide an unparalleled experience for our customers. Their feedback and suggestions have been instrumental in helping me grow our global reach.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
I love how you can really personalize the experience for the prospect.

What do you dislike about the product?
On the integration side it's not that flawless

What problems is the product solving and how is that benefiting you?
we just had the worst Meeting Maker program, so we love being able to have this.

Gianna B.
Star Rating: 4.5

What do you like best about the product?
Sendoso makes it easy to send personalized direct mail gifts (and egifts) to our prospects and clients. It's an easy and impactful way for us to stay top-of-mind by delivering memorable and valuable gifts. I really like how we have the option of having our own inventory for personalized and branded items, as well as the Sendoso Direct options that allow us to send a wide variety of non-branded gifts as well. The personalized notes are also a nice touch.

What do you dislike about the product?
Sendoso's platform and UI as it stands aren't always intuitive, so there is a bit of a learning curve. It also lacks some capabilities that allow you to see your touches as a whole. For example, to see what inventoried items are included in a touch, you have to click through and go through the entire process that you did to create the touch (instead of being able to see it as a list view).

What problems is the product solving and how is that benefiting you?
We find that our prospects and clients LOVE gifts - gift cards, physical items, food, anything. By being able to easily offer and send gifts, it helps us fill our pipeline and retain our existing clients.

Verified User in Internet
Star Rating: 4

What do you like best about the product?
I like the selections and offering of eGifts.

What do you dislike about the product?
Setting up automations is a learning curve. I feel support is good, but curation and csm team could be more helpful.

What problems is the product solving and how is that benefiting you?
We are trying to engage bottom-of-funnel prospects.

Connor M.
Star Rating: 5

What do you like best about the product?
I love sendoso because it can be used to reward customers who are responsive and act fast. It is also extremely helpful when things don't go as planned and you can help smooth things over with a client

What do you dislike about the product?
Overall, I think it is a very straightforward tool. Perhaps the bulk sender could be a little more clear. It isn't that hard to use, but I think if it had a little tutorial that could be helpful.

What problems is the product solving and how is that benefiting you?
Sendoso is helping us build and retain relationships with clients. Sending little gifts really show that we care. I also love how Sendoso allows for recipients to select between several brands so they can really get what they want.

Anonno I.
Star Rating: 5

What do you like best about the product?
I love the interface, it is very user-friendly, and I mean that on both the sending and receiving parties.

What do you dislike about the product?
There is not much I dislike. I submit feedback in the past about more gifting dollar amount options for coffee and lunch. Not only is Sendoso a great tool, but they also take user feedback seriously

Recommendations to others considering the product:
Sendoso has been a tremendous part of the success we've had with client retention in my company, and minimizing churn!

What problems is the product solving and how is that benefiting you?
Sendoso allows me to add a personal touch to what I do. And what I do is not client-facing and mainly over the phone. I always look for ways to add the 'personal touch,' and Sendoso helps accomplish that

Mike H.
Star Rating: 4.5

What do you like best about the product?
I love that Sendoso integrates into Salesforce. It also has many gift card options and denominations to choose from to fit any budget. I don't know of any true competitors as it seems Sendoso is a one of a kind experience.

What do you dislike about the product?
I had to add the Sendoso extension to all of the computers I use for work needs, which is three separate machines. It was a slight inconvenience to have to have my IT team remind me of why Sendoso wasn't working on a machine where the extension wasn't loaded.

What problems is the product solving and how is that benefiting you?
It's a great engagement tool, and since the e-gift cards are trackable, you can insure your clients are receiving what you are sending.

Verified User in Logistics and Supply Chain
Star Rating: 5

What do you like best about the product?
The seamless integration into our marketing stack was a key differentiator right off the bat. We were also impressed with their very competitive pricing structure, international warehousing locations, and robust marketplace.

What do you dislike about the product?
I will miss the landing page feature offered by our former direct-mail gifting platform. We used that feature frequently for our in-person events & speaker gifting.

What problems is the product solving and how is that benefiting you?
The biggest problem Sendoso is solving for our organization lies within our AMB strategy and tying direct mail gifting and events to our strategic campaign initiatives. With our previous vendor, there were many issues with complicated integrations and tying campaigns into Marketo. Sendoso had a better thought-out roadmap that was already proven time and time again.

Andrew S.
Star Rating: 5

What do you like best about the product?
Love the impact Sendoso has brought to our organization. The way data points connect to campaigns allows us to easily prove the ROI and impact over the short and long term.

What do you dislike about the product?
The UI/UX could be improved in the platform itself. Also, some of the integrations could work better. Finally, platform updates like the ability to clone touches would be a huge time saver.

What problems is the product solving and how is that benefiting you?
Improving our meeting set rate, getting people who drop off to respond to our sales reps, and being a deal accelerant are all pain points that using Sendoso has helped to improve.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
The community is very helpful in wanting to help you be successful with gift sends. The platform interface is very user-friendly.

What do you dislike about the product?
I wish that the holiday items were added a month sooner to plan for campaigns.

What problems is the product solving and how is that benefiting you?
Helping us build relationships with partners.

Verified User in E-Learning
Star Rating: 4.5

What do you like best about the product?
There are so many options on direct sends, and they're really creative so there is always something for what you and team might need, and if there isnt you can use the amazon chrome extension and send literally anything to customers!

What do you dislike about the product?
It can be a pain having to create a touch for each item you want to give your AEs the option to send. I wish I could just give them budget but they choose from the full catalog what they want to send.

What problems is the product solving and how is that benefiting you?
Personal touches with customers - it's great to tailor gifting to not only our company and our mission and our values but also what our buyers are specifically interested in.

Kelsey S.
Star Rating: 4.5

What do you like best about the product?
Sendoso is great for incentivizing along the sales pipeline. It was helpful to increase meeting attendance rates.

What do you dislike about the product?
I wish there was an integration with our Pardot to make it easier to use on our marketing side.

What problems is the product solving and how is that benefiting you?
It is helping us solve ghosted meeting with sales. We incentivize attendance using Sendoso and have found it useful.

Verified User in Financial Services
Star Rating: 0.5

What do you like best about the product?
The e-gift card gifting option from Sendoso is great. I also appreciate that they can provide handwritten notes in your sends. The curated boxes they can create are also great value. The in platform help/live chat feature is also very helpful, those reps are good.

What do you dislike about the product?
The Sendoso platform is not very intuitive; it takes a few tries to understand how to send something, generate a shipping label, etc. Their shipping and warehousing are fairly unreliable, and my team has dealt with numerous lost, damaged, and incorrect shipments. Whenever I had a question or an issue, my csm just directed me to an article to figure it out myself, instead of actually trying to help me. The offboarding process has taken 8 months and is still not completely finished. The offboarding manager was unresponsive, often did not read emails thoroughly, and it always took getting on a call to get results. Through offboarding, we have lost tens of thousands of dollars in product through lost and damaged items. If I had not been keeping track of all our items and issues, Sendoso never would have addressed any of it.

What problems is the product solving and how is that benefiting you?
The pain of working with Sendoso did not out weigh the warehousing and swag production/sending benefits.

Verified User in Computer Software
Star Rating: 2.5

What do you like best about the product?
Easy to generate links to gifts to embed in emails. The integration with outreach has also been useful so you can send gifts to prospects from directly within Outreach and not have to hop between tools

What do you dislike about the product?
The open/clicked/used notifications are not always the most accurate. Ie. if an email with a gift link is caught in spam filter, it will say link was clicked instantly at time of send.

What problems is the product solving and how is that benefiting you?
It helps incentivize/engage prospects that may have otherwise not responded. Also great for marketing campaigns where we offer gifts in exchange for a sales meeting

Jeremy P.
Star Rating: 4.5

What do you like best about the product?
Sendoso has done a great job of ensuring success.

What do you dislike about the product?
The biggest downside we've come across this point may be the eGift Card policy.

What problems is the product solving and how is that benefiting you?
Sendoso helps us connect with prospects we had issues reaching in the past. We can re-ignite conversations that have fallen by the wayside.

Chinwe I.
Star Rating: 5

What do you like best about the product?
Sendoso has many different gifting options that cater to a variety of people. From food, alcoholic beverages, and coffee, to newborn baby gifts, and money trees. The versatility allows me to be creative with my outreach. I'm also able to view and measure my KPIs relative to my teammates.

What do you dislike about the product?
The gifts in the US are the best, but lack variety as we move overseas. I would love more international gifting options!

Recommendations to others considering the product:
Great product overall!

What problems is the product solving and how is that benefiting you?
Sendoso increases my email rate drastically. Prospects love thoughtful gifts and are more inclined to respond/book a meeting after such personalization.

Kyndra B.
Star Rating: 5

What do you like best about the product?
The simplicity and integrations to our tech stack.

What do you dislike about the product?
Customer support has shifted a lot so we don't have one person we can call on anymore but we get fast responses through the chat feature!

What problems is the product solving and how is that benefiting you?
Creates a reason for us to reach out to cold and luke warm prospects.

Brett C.
Star Rating: 4

What do you like best about the product?
Incredibly helpful when it comes to making an impression with your clients. I have been able to personalize small gifts and really break the ice with some of my prospects.

What do you dislike about the product?
It id difficult to get the address of someone you haven't met before. I don't necessarily think there is a quick fix for that, but it is what I've found to be the most difficult.

What problems is the product solving and how is that benefiting you?
Sendoso breaks the ice. Rather than complete cold outreach, it adds an element of "warmth". It helps making the sellers on our team more proactive as well. Business has increased.

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Super easy to use, simple UX/UI and overall a great product that is very embedded in our workflows!

What do you dislike about the product?
I have been using Sendoso for almost 2 years now, I can't think of any downfalls of the product.

What problems is the product solving and how is that benefiting you?
Breaking through the noise and capturing prospects attention!

Jason B.
Star Rating: 4.5

What do you like best about the product?
Great for adding an extra touch when connecting to customers and prospects. I love that it integrates with all of our CRM making it easy to send gifts to prospects

What do you dislike about the product?
Nothing about using sendoso is a downside. The only issue is when sending via linkedin message, you will always get a notification that the person clicked, regardless of if that is the case or not.

What problems is the product solving and how is that benefiting you?
Using sendoso puts you a step above the rest when reaching out to potential customers. Even something small like coffee adds a nice touch to any email or message.

Vanessa K.
Star Rating: 5

What do you like best about the product?
Easily send gifts to customers or prospects

What do you dislike about the product?
Currently the way my company has it set up I am unable to access the domain platform which would be ideal to get a better view of the full suite offerings, but that's not a sendoso issue and more of an internal configuration issue

What problems is the product solving and how is that benefiting you?
It is difficult to get prospects to respond and corporate gifting is a great mechanism to generate engagement. It makes deals flow through faster

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Sendoso has been more of a partner than a vendor so far. Meeting weekly to give in-depth onboarding training, so our team was set up for success as a new client.

What do you dislike about the product?
I don't have anything negative to report, but I am excited about the upcoming product updates to allow recipients to choose gifts, so it's a more personalized experience.

What problems is the product solving and how is that benefiting you?
Sendoso is helping us set more meetings at the top of the funnel and create a unique experience with our brand when we send gifts post-event to attendees we meet with. We are also able to send swag to employees more easily than we ever have before. We are just scratching the surface of what Sendoso can help us with, so I'm looking forward to creatively using gifting to meet more of our goals.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I like how user-friendly Sendoso is. I feel like Sendoso is easy to work with and understand; it lets me see when prospects open my gift and when they use it. This helps with understanding how to proceed in the sales cycle.

What do you dislike about the product?
The downside of using Sendoso is links get emailed to me after I request them. I do not know if I should be using the link that is emailed to me, or the link that I copy after requesting a gift.

What problems is the product solving and how is that benefiting you?
Sendoso is solving the problem of virtually sending gifts to prospects. Sendoso is the only tool that I have ever used that does this, and it solves the problem well!

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Sendoso allows for tracking whether the email was opened and if the link was clicked. I really like this feature. It allows for follow up and a good conversation starter to see what they purchased.

What do you dislike about the product?
Not so much a dislike, but I wish there was a way to set notifications to see who hasn't opened your email. Tried to play around with the settings and didn't see a way to do so. I believe it would be helpful to send a followup just in case it was lost in their inbox.

What problems is the product solving and how is that benefiting you?
The problem of going straight to the vendor (I.e. Amazon) getting gift cards and just sending them out. Being able to bridge the gap of manual work, personalization and tracking allows for better productivity.

Jolie S.
Star Rating: 5

What do you like best about the product?
Hands-down, the best gifting platform I have used! Sendoso makes it easy and quick to send a gift on the fly. I've tried them all during my career, and nothing compares to Sendoso!

What do you dislike about the product?
Haven't encountered anything yet. We're still waiting on post-meeting gift items to be loaded into our accounts, but that's on us (our company).

What problems is the product solving and how is that benefiting you?
Sendoso helps us grab attention more thoughtfully. The most significant benefit is that it is easy to use and takes me 2 minutes or less to send out a gift.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
Sendoso's owned and opersted warehouses makes inventory storage and shipments easy. Additionally Sendoso has more robust gifting options and inventory.

What do you dislike about the product?
Nothing all works as expected and anticipated

What problems is the product solving and how is that benefiting you?
Sourcing, storing and shipping inverntory for propsect and client gifting programs.

Joseph L.
Star Rating: 5

What do you like best about the product?
Great tool for gifting referrals, personalized outreach with a gift to show your research, as well as coffee or lunch for those taking calls early or during lunch.

What do you dislike about the product?
Wish we had better control of the gifts in it and had more company merch to give.

What problems is the product solving and how is that benefiting you?
Sendoso allows us to be people and gift others for being kind, sacrificing time, as well as making our sales outreach fun

Erin D.
Star Rating: 4

What do you like best about the product?
Accessibility to be able to connect with our primary targeted audiences

What do you dislike about the product?
Wish there were more choices for gifts, cannot track without integration with sales team's help

What problems is the product solving and how is that benefiting you?
Engaging our different audience groups

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
The ease and scalability of Sendoso's UI. We have been able to get multiple teams onboarded, and training has been minimal with a ton of value so far.

What do you dislike about the product?
We do still need to build out separate touches by region, country etc. Would love to see a way to combine this to make this part easier for the Marketing and Sales team.

What problems is the product solving and how is that benefiting you?
Sendoso is helping our team scale our entire ABM program as well as our customer advocacy program on our CSM side.

Verified User in Hospital & Health Care
Star Rating: 5

What do you like best about the product?
I love the variety that is available and the ability to customize. I also love the support the staff offers when designing campaigns. It is also extremely easy to create touches and complete sends. I also have the ability to easily track send if an advocate reaches out with questions.

What do you dislike about the product?
So far nothing I don't love about it. It has streamlined the reward process and automated the surprise and delight process.

What problems is the product solving and how is that benefiting you?
We have advocates that really do a lot to support our solutions and provide feedback to improve our products. We want to send them personalized thank you's that go above and beyond a gift card or handwritten note. Sendoso provides that opportunity for us.

Adal M.
Star Rating: 4.5

What do you like best about the product?
Allow potential consumers to select the type of eGift they want (ie Amazon, Target, DoorDash, etc.). Option to have our own inventory for custom and branded items. Increases retention rate. Live tracking updates. Notifications when packages are shipped and delivered. We don't have to do expense reports on our sales team.

What do you dislike about the product?
There is a bit of a learning curve. Update consistency could be better.

What problems is the product solving and how is that benefiting you?
Sendoso helps me open doors and start conversations with the right business people who fit my company's product needs. Being able to easily offer and send gifts helps us fill our pipeline and retain our existing customers. It facilitates the management of the sales team and their shipments. When managing a marketing campaign, the CSM is available and quick to help.