Tanya G.
Star Rating: 5

What do you like best about the product?
Super use-friendly platform. Makes the process of selecting gifts a breeze. I love the wide variety of gift options, I can always find something perfect from my own branded swag to an elevated executive gift like a branded bottle of champagne. Lastly, personalization is a game changer. Yes, the gifts are the best part when opening up a package but having a personalized note adds a nice touch and leaves a lasting impression.

What do you dislike about the product?
Sometimes there is a lag time when needing to hear back from the support team. I wish not everything had to go through support and I could just go straight to my custmer success manager to help me solve an issue.

What problems is the product solving and how is that benefiting you?
Reachdesk is helping us create intimate and personalized touch points with Roundel clients. We did not have this when we were all remote and not having in-person client meetings so reachdesk was a quick solve. Reachdesk also stores all my Roundel inventory. Because no one goes to the office anymore, having reachdesk store out swag is super helpful and makes it easy to send by just logging on to the prortal.

Frank B.
Star Rating: 4

What do you like best about the product?
The platform boasts a user-friendly interface, allowing effortless navigation and gift selection. With customers required to accept gifts on their end, it minimizes waste and ensures budget optimization. The variety of gifts available, along with the option to create tailored gift packages, enables the establishment of unique customer experiences at different levels. The addition of gift tiering further enhances the offering. Comprehensive in-platform reporting and sales usage insights empower the events team to promote adoption across the entire business.

What do you dislike about the product?
We've overcome a few logistical challenges from the past, including missing items in some consignments and delayed deliveries. As a global company, we have successfully addressed regional differences and streamlined the onboarding process. We're still exploring an integration with MS Dynamics of which there isn't currently an out-of-the-box solution. however, we're genuinely positive about the future and enthusiastic about our continued progress.

Recommendations to others considering the product:
Make sure you have a clear plan of how to engage your sales team and how you will manage your budget. Often, you'll have to think ahead of time in terms of loading the budget into your account, so it's good to look at least one month in advance. Also, make sure you meet with your CRM/marketing ops team beforehand because a successful integration into your CRM is essential.

What problems is the product solving and how is that benefiting you?
We've observed an increase in attendance for meetings booked by our customers and prospects, with fewer dropouts. By utilizing Reachdesk to offer gifts, we're gaining a competitive edge, helping us win new business and maintaining the satisfaction of our loyal customers!

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
I really appreciate that there is a wide selection of physical gifts and when you can't reach customers with those, there is always the option to send an e-gift card. Furthermore, there is also the possibility of letting the customer choose between multiple vouchers or replacing the physical gift with something else of their liking.

What do you dislike about the product?
At this moment, I can't find any flaws or reasons why I shouldn't like it. It's easy to use. But perhaps more webinars would be helpful with suggestions on how to be more credible and get customers to redeem the vouchers, as they are the easiest gifts to use and send at times.

What problems is the product solving and how is that benefiting you?
Reachdesck helps to build up a relationship with a very potential new customer. But also it helps increase engagement with potential customers. For us is also important the integration as it enables us to track all those who redeemed the gifts, and it leads us to know how to better proceed with our campaigns.

Anna A.
Star Rating: 4

What do you like best about the product?
Incredibly helpful and responsive team. I've worked on incredibly normal campaigns with Reachdesk, as well as more involved, complex campaigns (from a marketing operations perspective), and any time I've had a question or an issue with set up, my question is answered quickly and effectively. Our CSM feels like someone who is truly focused on creating success within our organization.

What do you dislike about the product?
Searching for gifts can be a bit cumbersome. Sometimes typing in a normal keyword (i.e. "cookies") does not actually bring up every relevant result. I'd love to see this improved so we could get more creative with our gift options.

What problems is the product solving and how is that benefiting you?
Creating and maintaining enterprise relationships. Reachdesk is helping us craft meaningful and personalized experiences for our top accounts, which helps us introduce ourselves and nurture existing connections.

Verified User in Electrical/Electronic Manufacturing
Star Rating: 4.5

What do you like best about the product?
Access to the warehouses in the EU, UK and US have made shipping samples and goodies extremely easy. We particularly love not having to get the customer's shipping addresses and leaving it all up to them. Great integrations with the shipping information - all accessible in one view. Reachdesk's wallet system is the best I have used in B2B software - it is extremely easy to set up individual budgets for users and departments - ensuring funs are only used by the people they are supposed to be used by.

What do you dislike about the product?
There could be more warehouses in areas like Asia or South America - the current warehouses are great but it can be a little complicated to ship to say India or Brazil.

What problems is the product solving and how is that benefiting you?
Our biggest pain point was shipping samples to our customers - Reachdesk makes that extremely easy, and then has the added benefit of things like the marketplace and e-gifting, which are extremely useful.

Verified User in Marketing and Advertising
Star Rating: 4

What do you like best about the product?
Reachdesk is a great platform for easily and quickly sending out quality gifts to re-engage, book in meetings with prospects/clients, initiate conversations, even close a deal... From those in our Sales team using it regularly - our 'top users' - they are vocal in how beneficial Reachdesk and the power of gifting has been to them in their role.

What do you dislike about the product?
As a marketer adding in the campaigns for our sales teams to use, I find it a little frustrating when setting up a lot of campaigns in one go as when you're searching the marketplace items it doesn't let you 'open in a new tab' each time. I have raised this in previous feedback but it's never been changed unfortunately. So every new item you want to 'select' as a gift, it takes you to that page, and when you go back to search again, all the country, currency etc i.e. all the dropdown options that you previously filled in are now all blank and require exactly the same selections once again. When you have a lot to add i.e. the recent lot of Christmas gifts, this feels like wasted time when a simple 'open in new tab' ability would avoid having to re-search every time.

What problems is the product solving and how is that benefiting you?
It's allowing our US and EMEA sales teams to open up conversations with cold leads and lapsed clients in ways they couldn't have done without it - i.e. grab a coffee on us and let's have a quick chat - works really well. We're also sending gifts to new customers who meet certain criteria, to welcome them to working with us which is a great added touch.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Anytime I have an issue, the chat feature is always so knowledgable and helpful in fixing the issue. I also love the ability to send gift cards across multiple regions/currencies.

What do you dislike about the product?
It can be difficult to get payment in advance for certain projects. The process for ordering swag is also not consistent across different countries. For example, some items I like from US lookbook cannot be sent to EMEA which causes inconsistency in our company gifting. The swag pricing also seems to be higher when comparing with other vendors.

What problems is the product solving and how is that benefiting you?
Reachdesk is solving our problem of employee gifting across multiple countries. This benefits me as our Birthday Campaign has been seamless and it is very easy to customize and "schedule sends" so I can stay on top of employee gifting. I love that I can also see if the gift is opened and view tracking if applicable.

Verified User in Computer & Network Security
Star Rating: 4

What do you like best about the product?
Ithelps improve our campaigns, supplements our CTAs with customisable tools and helps us build a more appealing message for our prospects. Useful to reactivate our sleeping prospects.

What do you dislike about the product?
It would be useful to be able to create dynamic links to provide to our SDRS without the need for them to have there own account. (Exactly the same as for triggered campaigns, but without the constraint of sending via the email platform).

What problems is the product solving and how is that benefiting you?
The possibility to customise campaigns with much more inviting messages, and impress our prospects. Stimulate the creativity of our field and channel by offering more customisable solutions, renew our messages.

Graham P.
Star Rating: 4.5

What do you like best about the product?
It's a dead simple software application to get going with. This isn't something your sales team should need a lot of training and reinforcement on - it's super straightforward and has the right tools and integrations between web app, chrome/browser extension, lightweight/one-click install connectors for tools like Salesloft, Outreach and Salesforce. This has been a meaningful addition to our tech-stack and our sales process more generally! I also want to call out some of their analytics that show attribution/influence of gift-sends ---- while this isn't as immediately important to my role (since it's metadata and I'm an IC sales rep) I think this one of the coolest sections of their app. Makes it easy to understand how much overall revenue Reachdesk sends have influenced and correlate to ROI.

What do you dislike about the product?
I could be wrong about this, but I have familiarity with some of the competitors in the gifting platform space and it seems like they have a few flashy features that Reachdesk may or may not have.

What problems is the product solving and how is that benefiting you?
Incentivizing meetings, account and contact engagement in the sales process.

Verified User in Hospital & Health Care
Star Rating: 1.5

What do you like best about the product?
The ability to send a e-gift and physical gifts. Simple wallet based on a set of users. Filtered functionality to view who sent what gifts and when. The ability to send in the form of a link or email.

What do you dislike about the product?
Inability to track link gift clicks, gift accepts or to ability to gate gifts via a meeting or other information. Lack luster gift filtering for selection (no popularity or ranking) best gifts. Slow/weak integration with SFDC. Poor reporting on conversions based on gift sends by user, based on gifts etc.

What problems is the product solving and how is that benefiting you?
None, no plans to add any additional features that I've been informed on. Would be great to hear about new changes and taking customer feedback seriously to add more functionality.

Timothy W.
Star Rating: 4.5

What do you like best about the product?
I like that is easy to use and get started with. They partner with solid companies.

What do you dislike about the product?
They could add even more companies. This might help it be even more personable.

What problems is the product solving and how is that benefiting you?
Help us connect with clients in a better way.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Compared to our old process, Reachdesk was quick and more streamlined, with a load of premade reward options. It was a breeze to use and received my reward instantly. Their customer support was very quick to answer my query when I had a question on a specific reward.

What do you dislike about the product?
I acceidentally redeedemd my reward on the wrong thing as I found the UI was a little confusing when I clicked to learn more about the voucher. It might have been user error.

What problems is the product solving and how is that benefiting you?
My company uses Reachdesk for adminstering loyaty rewards for it's staff. The benefits is a streamlined process that's user friendly with many options to choose from and instant rewards.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Gifting is easy to set up and organize with a wide range of physical and egift options.

What do you dislike about the product?
I think there is more work to be done on the reporting side of reachdesk and the flexibility and intuitiveness of some of the physical gifting processes.

What problems is the product solving and how is that benefiting you?
Reachdesk is helping our sales team nudge and boost goodwill with prospects, helping us push deals through and creating an additional touchpoint.

Georgie B.
Star Rating: 5

What do you like best about the product?
I like how versatile the platform is, it's useful fore pretty much every department in the company. For both internal and external gifting. We also use the warehouse facility which makes global sending much easier! I have regular catch ups with the teams and they always give helpful and insightful advice.

What do you dislike about the product?
The only area of improvement that I would like to touch on is the submission of the forms for the inventory, this process could be made slightly more streamlined.

What problems is the product solving and how is that benefiting you?
1) I'm definitely saving time 2) People love getting swag in the post - this is great for our brand in general 3) each department has their own budget within their indivudual wallets, this means they can easily handle it themselves!

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
ability to use their marketplace for on demand, brandable gifts

What do you dislike about the product?
customized products take very long to produce and fulfill. The packaging experience is not hands on and could be improved.

What problems is the product solving and how is that benefiting you?
helping us create magic moments to encourage advocacy

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Their customer service is what sets them apart and why we choose Reachdesk as a partner. We've worked with other gifting vendors in the past, and the way Reachdesk has organized its onboarding is very hands-on to increase adoption, and the integration with Salesforce (and beyond) won us over. The support to ensure our team launched successfully meant a lot, and we are already seeing a positive ROI. Plus, our clients and prospect really appreciate the variety of gifting options - even donations are available!

What do you dislike about the product?
It's on the roadmap, but I wish we could cancel unclaimed gifts on our side, instead of having our Account Manager handle this manually. We need the option to use a link for multi contacts.

What problems is the product solving and how is that benefiting you?
Personalization with gifting, while having data to track against our goals automatically. Reachdesk takes the manual process out of personalized communication.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
East of use, and chrome extension alongside customized gifting options.

What do you dislike about the product?
I wish that there was an option to personalize the gifts more with cards that speak to the indviduals interests.

What problems is the product solving and how is that benefiting you?
Helping to solidify sales meeting, build rapport and credibility.

Sandy S.
Star Rating: 4

What do you like best about the product?
Easy onboarding process that gets you up and running . Easy to implement and use so that you can hit the ground running and improve the stickiness of booked meetings.

What do you dislike about the product?
I wish we had more personaliezed choices available to us on the platform. Too many gifting cards and would love more choices like a Amazon integration so customers could use Prime acct for shipping.

What problems is the product solving and how is that benefiting you?
Serves to help keep Rightbound top of mind between booking a meeting and the scheduled time of day of the appointment. I use it in my Booked sequence and have seen an improved booked to show ratio.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
Posting across europe/getting the adresses. They also have a great customer support team - Zoe is very helpful and friendly.

What do you dislike about the product?
Merchandise for events - not cost effective

What problems is the product solving and how is that benefiting you?
The distribution of gifting across european regions, and enhancing the prospects' experience with the brand- good if you're doing ABM.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
It's easy to use. Multiple gift cards possible, even NGO, integration to Salesforce and Hubspot

What do you dislike about the product?
It's quite expensive. Sometimes the gift card amount around round. Not easy to deliver gift cards across different countries in a consistent way

What problems is the product solving and how is that benefiting you?
Deliver gift card to leads, prospects and customers

Bart S.
Star Rating: 5

What do you like best about the product?
It saves you time for handling actions that are labour intensive. The tool is really intuitive and gives you access to a marketplace with lots of gifting options to send to customers. The team is really supportive if there are any questions, both from an operational as technical perspective.

What do you dislike about the product?
The online Reachdesk platform works as it should be. There is nothing that I dislike at the moment.

What problems is the product solving and how is that benefiting you?
It saves you time for handling actions that are labour intensive such as picking gits, putting them into boxes, putting address labels on the boxes and shipping it via local post office. This is all carried out by Reachdesk.

Verified User in Marketing and Advertising
Star Rating: 3.5

What do you like best about the product?
Reachdesk makes it easy to send potential customers and current customers gifts. I have a budget each month to work from and with a couple of clicks, the gift is in their inbox.

What do you dislike about the product?
Functionality-wise, it would be great if I could sort my list of sends to see only the people who didn't accept the gifts, click on the person's name, and send again. Right now, I can filter the sends, and click on someone's name to see the history, but I can't just "resend" from there. I have to start the process from the beginning. Little changes like this would make a huge difference and save me time. Reachdesk doesn't have as many options as I would like regarding gifts and gift cards, but I do see more options being added and like that. ISometimes my budget doesn't auto reset and I have to get my manager to go in and manually do it. Other weird things have happened here and there. A personal example - I sent some potential clients Uber Eats gift cards to get lunch for our meeting. They told me they tried to accept the gift cards and got a message that they were out of stock. I thought that was strange since it was an electronic gift card and Reachdesk let me send it. Reachdesk told me there was nothing they could do and that the cards would automatically send to them once they were back in stock. I said I would cancel and send them gift cards another way because I wanted them to have lunch that day, and Reachdesk told me I couldn't cancel since the clients already accepted the gift cars that were "out of stock." Anyways, none of this is the end of the world and my clients ended up with two lunch gift cards and it cost me 2x the money. I love the concept of Reachdesk, just wish there were some improvements.

What problems is the product solving and how is that benefiting you?
I don't have to search hard for a gift, turn in a receipt, keep track of my budget, etc. Reachdesk can do all of that for me.

Verified User in Health, Wellness and Fitness
Star Rating: 3.5

What do you like best about the product?
I am always impressed by how helpful and quick Customer Support is in Reachdesk. They go above and beyond to help make the user experience fantastic. At one point, I reached out to a Customer Support rep through chat but struggled to apply the how-to gifting documentation to my unique needs. The agent jumped on a video call with me to walk me through potential solutions. I discovered a new solution that was even better than what I originally had in mind. I feel very heard and supported by the Reachdesk team. Reachdesk is also the only solution I am aware of that allows for global gifting.

What do you dislike about the product?
The functionality of the product is not always user-friendly. I use Reachdesk to provide gift cards to our customers worldwide, but there is no gift card option covering all countries. We've had trouble with our customers redeeming gift cards that don't work for them in their area. Reachdesk built a custom landing page for our team to provide a solution for this, but it has been a frustrating process that has taken over a month.

What problems is the product solving and how is that benefiting you?
Reachdesk is saving us time by providing a scalable option to share gift cards with our global network of customers. Before Reachdesk, we could only provide gift cards to our US customers, but now we can offer gift cards to our customers everywhere: from India to the Philippines.

Verified User in Information Technology and Services
Star Rating: 4

What do you like best about the product?
A holistic overview of everything from picking campaign options to budget, users, etc. I like how it's very modernised/tech-savvy, and a clean platform so you can automate everything.

What do you dislike about the product?
There's a lot of scope with Reachdesk, and to understand it well you need to spend a lot of time in there and get a bit technical, so I wouldn't say it's 10/10 for user-friendliness. There are many use-case studies and so much you can do with the platform, it can get challenging to streamline what you exactly need for your case/business.

What problems is the product solving and how is that benefiting you?
It has been helping us automate a lot of the work, rather than doing it manually which we have done before. The team is very skilled so I no longer have to deal with customs and delivery mistakes (Phew!). I also quite like the reporting dashboard so you can make a real business case out of this, so it's no longer just about a gift but actually creating meaningful touchpoints with customers/prospects.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
What I like the most is coming up with creative ways to use Reachdesk at different touchpoints in the customer lifecycle. I like how easy it is to set up campaigns and I love the wealth of choice I have (in the UK) . I'm a big fan of the reporting capabilities as well.

What do you dislike about the product?
It is a little tricky to see the gift options/items (on my 13" screen). I can only ever see 3 at a time and only 3/4 of the cards. It would be great if the lefthand menu was collapsible to make more room on the screen to view the items. It would also be great to have more choice in countries like Australia, we struggle to find affordable options there.

What problems is the product solving and how is that benefiting you?
Reachdesk helps us engage our customers in creative ways that make them feel special and rewarded. It's helping us with our advocacy programme and events as well. It helps us nurture the relationships with our customers. Nothing beats that surprise & delight moment, really makes your brand stick in people's minds.

Verified User in Computer & Network Security
Star Rating: 5

What do you like best about the product?
We switched from Sendoso to Reachdesk and we couldn't be happier. We also looked at Alyce but Reachdesk was upfront about total cost, had warehouses where we needed them and offered the type of products and experiences that are beneficial for our customers and partners. Not to mention their customer support is one of the best I've ever seen!

What do you dislike about the product?
I wish it was possible to store event booth kit items in their warehouses too. That way it'd be a one-stop shop to send everything you need out for a booth from one place (TVs, roll shades, tables, swag, etc).

What problems is the product solving and how is that benefiting you?
It makes it easy for us to drive marketing campaigns that connect to timely events like the holidays or Cybersecurity Awareness Month. We have also been able to send gifts/swag to customers and partners as thank you's (or apologies). And it has helped us book meetings by offering e-gift cards.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
Reachdesk is a great partner for us in Europe. We use them to support our ABM strategy, and have personalised gifting touchpoints with prospects and customers. Compared to other vendors, they have mush more options for gifting in Europe, and that's what we love the most about them. We also use them to store our giveaways and ship them whenever we need it. Support wise, they have a super responsive and supportive CSM team, always ready to help.

What do you dislike about the product?
As with any vendors, the more gifting options we have the better. Would be great to see more in Nordics. But overall they really have a good offering compared to other vendors

What problems is the product solving and how is that benefiting you?
- Getting prospects attention by bringing unusual reach out to prospects, helping us to stand out among other vendor contacting them. - Making sales prospection more original and fun, customised and relevant

Lucie S.
Star Rating: 5

What do you like best about the product?
Reachdesk is helping us make our external and internal customers happy through gifting. The platform is easy to use and quite intuitive. Our account manager Aoife is an amazing person who is always happy to help and I am always looking forwards to our catch ups.

What do you dislike about the product?
The time it takes to create personalised swag If we choose to make it directly with the Reachdesk team.

What problems is the product solving and how is that benefiting you?
Reachdesk is great for storing our items in their warehouses. They help us delivery new joiners' swag before they join our company, and we send gifts to our customers. It is easy enough to send stuff through Reachdesk.

Verified User in Information Technology and Services
Star Rating: 5

What do you like best about the product?
Great catelogue range, the most amazing customer support and sucess teams

What do you dislike about the product?
It can be tricky to find what you want to send, there are lots of options within the catalogue

What problems is the product solving and how is that benefiting you?
Small rewards for SDR and email campaigns, but mostly for partner days and incentives

Verified User in Computer Software
Star Rating: 5

What do you like best about the product?
Data driven gifting has resulted in some meaningful conversation

What do you dislike about the product?
Costly, can only be used for selected prospects and clients

What problems is the product solving and how is that benefiting you?
Ability to make sure my gift is not lost in the mail or have reached the right person.

Sarah W.
Star Rating: 5

What do you like best about the product?
Love how easy it makes gifting especially in these changing times when people could be working anywhere. It removes issues with us having the responsibility of personal data which protects us and our customers alike. There are so many options and all working from the same tool is a great benefit. It's a one-stop-shop for everything which makes life so easy.

What do you dislike about the product?
Response times have at times been a little slower than we might like on project-based requests but the team are always open to feedback on this and improving.

Recommendations to others considering the product:
Allow enough time for the rollout. It took a lot more time to source and stock the branded inventory than we anticipated so being very real with the time frame will avoid any negativity.

What problems is the product solving and how is that benefiting you?
It's helping us change the perception of swag and turn this into 'meaningful gifting'. We all want to do better for the environment and this is helping with that. It's all helping the teams be more creative with what they do - gift cards are a great example of this as well as the opportunity to create super personalised campaigns.

Jason H.
Star Rating: 5

What do you like best about the product?
The best part of our partnership with ReachDesk is the high-level customer service. The ReachDesk platform is easy to use and adding items w/ marketplace is a breeze. Secretly, I like to look at the experiences for new ideas.

What do you dislike about the product?
There are no downsides that I can speak to. The platform works exactly as promised.

What problems is the product solving and how is that benefiting you?
ReachDesk helps us interact with our customers and prospects on a deeper level. We are able to provide meaningful interactions when building relationships. This is especially helpful with an increasing remote workforce.

Brice L.
Star Rating: 5

What do you like best about the product?
Reachdesk was very easy to install. They offer Socratic method training. On the training call got it installed quickly and send my first few gifts to clients within 30 minutes.

What do you dislike about the product?
It's not a reach desk problem, but there are other gift options that can be enabled, it's just that our company hasn't enable them yet so I'm using it to send gift cards right now.

What problems is the product solving and how is that benefiting you?
It increased the responsiveness of prospects that were previously engaged but went cold. It helped me to secure more meetings.

Faye O.
Star Rating: 4.5

What do you like best about the product?
It's super easy to get started and send quick campaigns but I love that we can get more creative and work with Reachdesk to come up with some high impact gifting. We always have great support and there's some brilliant options for us to send across EMEA.

What do you dislike about the product?
Sometimes I get a little lost in the interface but on the whole, it's easy to use.

What problems is the product solving and how is that benefiting you?
It's making it easy for our customer and prospect facing teams to easily gift without it taking up too much time and energy.

Ryan M.
Star Rating: 5

What do you like best about the product?
Reachdesk allows us new and creative ways to engage both our customers and prospects beyond the original ways of marketing. From generating leads to appreciating customers, we use Reachdesk for everything.

What do you dislike about the product?
There is honestly nothing we dislike about Reachdesk - any issues or objections we run into, they handle quickly and effectively.

What problems is the product solving and how is that benefiting you?
We use them to enhance our brand awareness, generate leads, increase pipeline and close deals. Additionally, we use them to keep customers and webinar or event registrants engaged and happy.

Verified User in Computer & Network Security
Star Rating: 5

What do you like best about the product?
Impressed with the customer service. Far and away better than the competition. I was having an issue with inventory items and wasn't going to be able to deliver my gift to the customer in time. The online chat team helped me by independently creating a new campaign and providing options for on-demand branded merchandise in my budget range. They even worked expedited my request. All the while... I was on calls and meetings and getting things done while they worked in the background to support me. Great experience. I like the marketplace options. Plenty of things to choose from. The UI has been a pleasure to work in.

What do you dislike about the product?
Just a small thing -- Can't add multiple items to a campaign from the marketplace in the event you want to send a bunch of the same items to a team of folks. No big deal really and it's already on the road map.

What problems is the product solving and how is that benefiting you?
Rewarding customers, partners, and team members at scale. Easy to manage budgets, users, and inventory. Love that I can buy some items and have them branded on demand.

Verified User in Information Technology and Services
Star Rating: 4.5

What do you like best about the product?
The range of options and flexibility in the packages for us was fantastic. We have so many options to engage our prospects in the UK and US. The customer success team and onboarding support has been first class. From sale to onboarding the same people are involved, we haven't been passed about teams and theres been a real commitment from Reachdesk to our brand throughout. Very impressed.

What do you dislike about the product?
Some of the item options are pricey, so for small brands, it's hard to build at scale. However, we haven't been stuck for ideas.

What problems is the product solving and how is that benefiting you?
Helping us engage with prospects in a crowded and noised market. Building relationships with our sales teams and helping us open doors into enterprise accounts.

Hugo D.
Star Rating: 5

What do you like best about the product?
We have rolled out Reachdeskacross all our EU sales roles (100+ licenses) and we don't regret it one second. The tool is well designed and enables Marketing Teams to have control over what is being sent to the prospect/customer and to track the team's usage of the tool. We see a great ROI on our direct mailing campaign and Reachdesk simply takes out all the most operational and low-added value aspects of such campaigns (shipping and monitoring) by automating them completely. That leaves us more time to focus on our out bonding strategy and coming up with original ideas for goodies that we can send. Their project management team can also help in this regard as they can source quality bespoke products very quickly. Like the rest of the Reachdesk team, they are very helpful and always available. Special mention to the CSM team which is constantly covered with high-quality individuals. Another special mention to the product development as they constantly roll out new features that improve our UX and listen to feedback very carefully.

What do you dislike about the product?
The shipping price (although I know they are being worked on) are still a bit high. Assume anywhere from 7 to 13€ to ship in EU. It is balanced by the fact that they remove storage costs we previously had

Recommendations to others considering the product:
Their support, CSM and even sales teams make a big difference, they have a great company culture that will make them a real business partner, not just another vendor

What problems is the product solving and how is that benefiting you?
1. Outbounding to cold prospects 2. Thank you gifts for customers who spoke at events 3. Improve brand image 4. Monitor outbound initiative 5. Out of the box marketing strategy

Verified User in Internet
Star Rating: 5

What do you like best about the product?
The platform is pretty simple to navigate. I enjoy that they're always adding new features. Plus, their Accounts Management team is lovely to work with - they really helped us make the most of the platform and were an incredible help.

What do you dislike about the product?
Incorporating ReachDesk to Hubspot forms could be easier. Overall, I think ReachDesk should host their own landing pages, making it somewhat easier for gifting creation. But, the tool does work with Hubspot and Salesloft nicely; it's just a smidge technical.

What problems is the product solving and how is that benefiting you?
Helping us fill our pipeline with warm leads to convert them into Opportunities. Gifts help with this. Also, we use ReachDesk for our community as gifts and incentives to join.

Chrissie J.
Star Rating: 5

What do you like best about the product?
I have been super impressed with the Reachdesk team so far. Great support! The breadth of gifts and cards available is excellent!

What do you dislike about the product?
Still a bit of work to be done in some countries, but still a good selection, just more limited. (eg Switzerland)

What problems is the product solving and how is that benefiting you?
Reachdesk is helping us to deliver kindness to our prospects and customers and adding a little something more to our marketing and sales campaigns

Paul S.
Star Rating: 4.5

What do you like best about the product?
1. Integration with SFDC and Outreach to easily import contact information 2. Menu options to quickly pick their gift and send.

What do you dislike about the product?
I haven't figured out how to change the templated email to match my personal writing style.

What problems is the product solving and how is that benefiting you?
Sending a small thank-you gift card ahead of prospect discovery calls is a great way to increase show-rates and good will during a first meeting.

Julia G.
Star Rating: 5

What do you like best about the product?
Reachdesk enables my BDRs to send direct mail on their own (with a little setup on our side). If a gift card is not redeemed, we get that money back so that is also a huge plus for us!

What do you dislike about the product?
Honestly there is nothing that I dislike. If there is a gift that we want, but do not see it in the marketplace we can ship some to the warehouse instead and that is a huge help!

What problems is the product solving and how is that benefiting you?
Reachdesk allows for easy and seamless direct mail gifts. They also give us some great ideas for direct mail campaigns which I love. The Reachdesk team is so helpful!

Chris O.
Star Rating: 5

What do you like best about the product?
The interface is really clean and easy to use. Reachdesk also have a ton of gifting options in various countries and multiple currencies. Their customer success team is awesome and always happy to help on something bespoke.

What do you dislike about the product?
I don't really have any dislikes - I guess make the EDM templates more customisable.

What problems is the product solving and how is that benefiting you?
Direct mail at scale with automation, swag storage

Abbey B.
Star Rating: 5

What do you like best about the product?
Ease of use, interoperability of the platform to connect with our CRM & access to hundreds of gifts!

What do you dislike about the product?
Not having a balance to send gifts to my clients!

What problems is the product solving and how is that benefiting you?
Able to quickly send clients direct mail gifts, relieving the team of 1-1 client gifting.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
A huge marketplace of gifts and offers that can be used to help book meetings, across many different geographies.

What do you dislike about the product?
Although I do like the dashboard, sometimes it doesnt give an extra conveniant way to view information (ie - show me all the gifts that were redeemed - I would need to scan through all gifts sent and look at each status)

What problems is the product solving and how is that benefiting you?
It is helping us with booking meetings, which is core to what we are trying to achieve in our marketing and sales efforts. We have seen a handful of meetings accepted when the gifts are attached to the message.

Verified User in Computer Software
Star Rating: 4

What do you like best about the product?
The implementation was easy and straightforward. Our CSM(s) and the support team are all incredibly responsive. Reps love using this to help secure meetings and delight our customers and prospects!

What do you dislike about the product?
We've had warehouse issues from the start, and have dealt with a number of lost items in transit. We're hoping it gets better. We haven't had a single shipment come in with the full quantity for the products I've overseen.

What problems is the product solving and how is that benefiting you?
Reachdesk is a one-stop solution for our inventory/warehouse and corporate gifting. We've been able to ship to multiple regions to support our global sales functions.

Vicky L.
Star Rating: 5

What do you like best about the product?
From the moment we started engaging with ReachDesk the service has been excellent! The staff are incredibly supportive and helpful and have your business needs at front of mind the entire time. The platform itself is easy to use and as a global company it has all the features we need t ensure that everyone in our company and clients can benefit.

What do you dislike about the product?
As yet, I cannot find any! One benefit could be around adding the rules of shipment within countries i.e. you cannot send alcoholic gifts in "x" region due to local regulations.

Recommendations to others considering the product:
100%, this is a fabulous solution and the staff are wonderful.

What problems is the product solving and how is that benefiting you?
So many! Time - By using ReachDesk we have significantly reduced the companies own man-hours in sends and in this has given time back to us so we can focus on more strategic initiatives in the business. Travel - Staff no-longer have to travel to their offices to manage sends. Efficiency - The analytics and reporting that is available with the platform will be crucial to us.

Verified User in Information Technology and Services
Star Rating: 3

What do you like best about the product?
International shipping capabilities, assistance with sourcing promotional products, the landing pages, e-gift cards has nice array of options

What do you dislike about the product?
Marketplace is lacking in Mexico and India; repeated error messages when sending e-gift cards; new warehouse experience has been awful - lost inventory, wrong shipment orders, delayed shipment orders for unknown reasons; an order from October still hasn't been shipped, but the same campaign order in November is shipped the next day, makes no sense

What problems is the product solving and how is that benefiting you?
Automating the new hire swag sends, international shipping, e-gift cards for locations where we cannot currently ship product

★Ronan T.
Star Rating: 4.5

What do you like best about the product?
I like the variety of options one has when it comes to gifting. Having Green sustainable options is great too

What do you dislike about the product?
The only downside is the risk of it being seen to be a coercive incentive however that's down to user intellect

What problems is the product solving and how is that benefiting you?
Enabling a limited Corporate Gifting Budget

Verified User in Hospitality
Star Rating: 4.5

What do you like best about the product?
I've had almost only positive experiences since bringing moving from Sendoso to Reachdesk globally. Some key highlights from me - The speed of product updates is amazing. I have never worked with a company that rolls out new features as often as Reachdesk - The product updates are clearly a direct result of customer requests. I personally have requested features and have seen them implemented in 6-8 months - The support and success teams are extremely responsive - The analytics they now provide in the product are super helpful for a clear ROI analysis - The UI is so simple and straightforward that there's limited training required - SFDC integration is seamless

What do you dislike about the product?
- Some functionalities that would seem basic are still being implemented, ex personal wallet reload amounts, images on warehouse inventory, and permission levels. - We've had some mixups in the warehouses with products - Setting up landing pages and triggered campaigns is a bit tedious

What problems is the product solving and how is that benefiting you?
We have been able to scale our Direct Mail programs globally, as well as really see how the gifting impacts our deals in the pipeline as well as prospecting. The project management service is also a major time saver for creating custom products.

Ashley B.
Star Rating: 5

What do you like best about the product?
Reachdesk has allowed us to scale our customer journey gifting program across prospects, customers and partners. Their team has been essential in providing guidance and industry best practices. We look forward to continuing our partnership with them.

What do you dislike about the product?
Each vendor within their marketplace has a different customer experience so testing is key

What problems is the product solving and how is that benefiting you?
One platform for gifting and connection of contacts to spend

Carrie F.
Star Rating: 4

What do you like best about the product?
Ability to automate sends via landing pages or integrations and ease of setting up campaigns and sending.

What do you dislike about the product?
nothing so far. The team has been easy to work with and we have started sending gifts.

What problems is the product solving and how is that benefiting you?
we are a global company and need to be able to send goods around the world

Denisa M.
Star Rating: 5

What do you like best about the product?
We desperately needed a platform like Reachdesk in Europe for years and the team/product at Reachdesk delivered big time. - Great usability - The support team from Reachdesk is amazing; the sales team also kindly reached out and showed us a ton of exciting ways to introduce direct mail as part of our sales/marketing campaigns - So many applications and interesting selection of packages - it stimulated both of our sales & marketing team to get super creative with it - Not sure how we would've navigated a global pandemic without it

What do you dislike about the product?
Nothing in particular, excited to see what new functionalities the team works on!

What problems is the product solving and how is that benefiting you?
- We increased sales pipeline and influenced new opportunities by engaging the prospects through direct mail - One of the very few ways to keep prospects happy/engaged during a global pandemic

Ella B.
Star Rating: 4

What do you like best about the product?
I really like using Reachdesk! It's a pleasure sending people gifts that feel thoughtful and personalised.

What do you dislike about the product?
We only have access to UK sends - it'd be great to have a wider, global scope.

What problems is the product solving and how is that benefiting you?
Breaking down the negative barriers that can be associated with sales personas

Autumn T.
Star Rating: 3.5

What do you like best about the product?
I really love the landing page aspect, its a nice feature to have to allow people to put in their information without us having to hound them for it.

What do you dislike about the product?
The marketplace feature can be better. At first, it was confusing, and the filters didn't really work. Now that's been handled but it's a limited view. I would prefer to see more than two options at once.

Recommendations to others considering the product:
Highly recommend! Reachdesk can really help automate manual processes of gift-giving!

What problems is the product solving and how is that benefiting you?
As an office manager, I currently do a lot of new hire packages and employee anniversary gifts by myself, and it's very time-consuming to package everything, create shipping labels, write notes, and ship everything. Reachdesk allows me to automate it and gives me back some more time to focus on other important aspects of my job.

Jessica P.
Star Rating: 5

What do you like best about the product?
Reachdesk is amazing because of all of the different types of gifting options (egfits, physical gifts, swag, etc). They have amazing customer service, and are quick to respond to any issues and are willing to help customize their platform for specific needs. I've used several gifting platforms, and Reachdesk blows any other vendor out of the water.

What do you dislike about the product?
The only issue is we need more APAC gifting capabilities, which they are working on, but are currently limited in options

What problems is the product solving and how is that benefiting you?
The primary benefit is we can send customers/prospects gifts without us gathering personal information (addresses).

Shaun H.
Star Rating: 5

What do you like best about the product?
The tool itself is easy to use and gets great results. It looks great and the options available are just fantastic. The service that Emma and team have given is second to none, id have all of them working for me if I could! :)

What do you dislike about the product?
Nothing, everything works just great, well done!

What problems is the product solving and how is that benefiting you?
Lead generation and giving us a fresh way into a business that not everyone else is doing - sets us apart from the rest.

Verified User in Computer & Network Security
Star Rating: 4.5

What do you like best about the product?
The variety of different gift options allows you to personalise to your prospects in a meaningful way/

What do you dislike about the product?
There is very little I dislike if anything.

What problems is the product solving and how is that benefiting you?
Reachdesk has solved a personalisation issue for us at Cybsafe and has allowed us to be more intentional about approaching prospects and developing accounts. As a result, we've seen a noticeable increase in our meetings booked & more importantly, in our meetings attended.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
the best feature is that you can send gift card directly via reachdesk, and that they are available in many currencies/countries which is great for a global company

What do you dislike about the product?
I am personally not using reachdesk a lot because I haven't figured out WHEN to send people gift cards, but a deck where you see the habits of people/countries would be helpful

What problems is the product solving and how is that benefiting you?
i think sending gifts via reachdesk is great because it creates a kind of proximity with the person we are sending the gift to ; they are happy to receive and it kind of complete the conversation/offer

Alice H.
Star Rating: 4

What do you like best about the product?
Reachdesk helps personalise so many gifts that it is super easy to use and can be done within minutes! Really helps us with campaigns to customers.

What do you dislike about the product?
There's nothing. to dislike just wish we discovered it sooner.

What problems is the product solving and how is that benefiting you?
It is helping us solve a lot of problems with using different vendors per region, especially with a US team and UK team,it helps reduce time to find specific gifts

Clemente A.
Star Rating: 4.5

What do you like best about the product?
Functionality. Very easy to use and track.

What do you dislike about the product?
There should be an Amazon extension that allows users to go directly to Amazon and send from there.

What problems is the product solving and how is that benefiting you?
Gifting is such a valuable part of an outbound motion. I utilize to warm up a prospect and also sending eGifts to prospects that have already demos set up as reminders. This is a big help.

Logan T.
Star Rating: 5

What do you like best about the product?
I like the convenience of being able to quickly send my prospects gift cards on the fly, rather than waiting for my marketing team to manually send, which was taking 2-3 weeks!!! Prospects are happier, so I'm happier!!

What do you dislike about the product?
There is honestly nothing I have to negatively say about this platform. It has been a wonderful experience. I recommend others taking a look into it!

What problems is the product solving and how is that benefiting you?
I'm solving long wait times that my prospects were once having receiving our incentive gifts. Now I don't have yo chase down our marketing team to make sure it is getting done. Our marketing team is busy as it is. I am glad we now have Reachdesk because it takes a load off of them!

Mike T.
Star Rating: 4

What do you like best about the product?
Useful to engage clients in an innovative way, easy to send, good integration with SFDC

What do you dislike about the product?
Occasionally glitchy around the send note

What problems is the product solving and how is that benefiting you?
Non-loaded gifting to clients

Daniel B.
Star Rating: 5

What do you like best about the product?
Nearly a one-click method of getting out our company swag and customer gifts. Easy and intuitive.

What do you dislike about the product?
nothing - does what it says it does. lots of options.

What problems is the product solving and how is that benefiting you?
reduces internal steps to send out company swag and customer gifts. now, there are no reasons to NOT send items to customers following EBRs, major milestones etc

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
the ability to let prospects and clients know you're thinking about them as well as standing out from the competition

What do you dislike about the product?
I havent used Reachdesk enough times for there to be anything I dislike, but can't see there being anything

What problems is the product solving and how is that benefiting you?
getting people back on the calendar by sending them something like a coffee or Amazon gift card

Grace C.
Star Rating: 4.5

What do you like best about the product?
Being able to send gifts to people in different countries easily through the Hubspot integration.

What do you dislike about the product?
It can be a bit difficult to create campaigns and ensure that they're set up in the right currency and for the right countries.

What problems is the product solving and how is that benefiting you?
It's helping us break through the noise and improve the buying experience for our customers

Karin O.
Star Rating: 5

What do you like best about the product?
The range of gifts that are available and how easy it is to send something out to show appreciation to our customers. Good and reliable customer success!

What do you dislike about the product?
The search function in their marketplace could be improved I reckon.

What problems is the product solving and how is that benefiting you?
Improved turnaround time in sending our customers gifts. The process is far more efficient as there's less manual intervention needed from us, we're not having to chase our customers for delivery addresses and we don't have to order gifts ourselves. And that's just the benefits for my Customer Marketing team, many other departments in our organisation us Reachdesk!

Kara H.
Star Rating: 5

What do you like best about the product?
The people in support, custom engagement

What do you dislike about the product?
Just that we could not add a cc on email

Recommendations to others considering the product:
I think the selection of gift cards, and marketplace gifts supported all of my locations and accept Brazil. But I was able to send a marketplace gift instead so all worked out. I guess if you know of the country you will be marketing to the most, check to see what is offered. But Reachdesk is so flexible that if you do have your own swag you want to send out, they can do that as well in the Bundles offer. They can serve just about all of your needs.

What problems is the product solving and how is that benefiting you?
Our ability to give clients a gift instantly when they book virtual meetings

Verified User in Computer & Network Security
Star Rating: 1

What do you like best about the product?
It is quick and effortless to send someone an e-gift card

What do you dislike about the product?
It is much more of a hassle to send any real gift and users are unable to claim from a slew of options. No notifications for gifts claimed, shipped, or delivered.

What problems is the product solving and how is that benefiting you?
We needed a gifting platform

ESET Channel M.
Star Rating: 4

What do you like best about the product?
The ease of sending gift cards and landing pages.

What do you dislike about the product?
Searching through the sends. There needs to be a search option and a resend for gift cards that have expired.

What problems is the product solving and how is that benefiting you?
Reachdesk is a straightforward platform to use. It makes my life easier to send one-off gifts or groups of gifts.

Verified User in Computer Software
Star Rating: 4.5

What do you like best about the product?
The team at RD are helpful. I really like the hand written notes that got placed in the parcels.

What do you dislike about the product?
Sometimes there needs to be a less exspensive option.

Recommendations to others considering the product:
By making your seasonal gifts available earlier

What problems is the product solving and how is that benefiting you?
They can react quickly and support field marketing activities. Quick to market

Madison C.
Star Rating: 5

What do you like best about the product?
How quick and easy it is to use. I can send a gift in two minutes

What do you dislike about the product?
I wish I could pick out more specific gifts on amazon.

What problems is the product solving and how is that benefiting you?
Giving me more channels to connect with prospects. Motivating people to get on my meetings.

Amin A.
Star Rating: 5

What do you like best about the product?
A Unique approach to prospecting. This will differentiate you from the rest.

What do you dislike about the product?
Needs more gift options, we should be able to gift whatever we want.

What problems is the product solving and how is that benefiting you?
This is helping booking more meetings and getting prospects to show up to the meetings.

Verified User in Insurance
Star Rating: 4.5

What do you like best about the product?
What's really helpful is the great integration with Hubspot - so the contact I'm looking to send something to and their details are all right there 👍 . The range of gift options is also great.

What do you dislike about the product?
I don't like the fact that when I send a voucher by email and I receive the email too, if I open the email (even on the same computer and logged into Reachdesk in the same browser window), the gift will show as having been opened even though it was me and not the recipient who opened it.

Recommendations to others considering the product:
No specific recommendations - It's great.

What problems is the product solving and how is that benefiting you?
Problem solving - getting prospects to engage; reminding them about an upcoming meeting in a non-annoying way; interacting with prospects in a way that proactively shows we are truly all about wellbeing!

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
The options in Reachdesk are great and satisfy all gifting occasions. CSMs and the support team are great. Always willing to jump on something if there is a problem and takes feedback well. Often will lead to new feature requests that quickly become part of the platform.

What do you dislike about the product?
Prices for gifts and shipping costs seem expensive. Sometimes new features need to be tweaked after launching, once they hear user feedback from customers.

What problems is the product solving and how is that benefiting you?
We're able to reach all of our clients in some way given the variety of options from so many countries. We are also automating our gifting efforts to save our sales and client experience a lot of time in manually filling out spreadsheets. We can also ship gifts/company swag to anyone (remote employees/clients, satellite offices etc) very easily. The analytics are great and saves us time from manually capturing everything in Salesforce.