Hayley S.
Star Rating: 0

What do you like best about the product?
I regret to say that our experience has been nothing short of disappointing and unprofessional! We signed up for a 12 month contract, with the option to leave after 6 months and requested our payments be split monthly, in which they agreed and sent us a 12 monthly breakdown of the payments due. 6 months later we received a further bill of €11,800 in which I queried their suspected error, only for them to come back and state the contract was for 6 months and the next 6 monthly payment was now due. This charge was not communicated to us clearly and was not a part of the initial agreement in which we signed up for. Throughout the entire sign-up process, we received multiple emails from their team clearly stating the 12-month duration of the contract. In an effort to resolve this matter amicably, we attempted to discuss the issue with their team, providing evidence of the 12-month payment plan outlined in the emails we received. However, our concerns were not taken seriously, and our subsequent correspondences were repeatedly ignored. Despite our clear intention not to renew the contract, we continued to receive further invoices, and despite replying to each email, we never receive a reply. We have now been approached by their appointed debt collectors, threatening legal action if we do not pay an outstanding amount of approximately €24,000 however we have full evidence of our correspondence and lack of theirs so will be taking this further.

What do you dislike about the product?
Through this scenario I would not recommend this service, not only through mis-selling their service, but for lack of customer care.

What problems is the product solving and how is that benefiting you?
Was hoping for a platform to automate our marketing & offer a personal service but this isn't the service we hoped for

Patrycja C.
Star Rating: 5

What do you like best about the product?
SALESmanago is a powerful marketing automation platform that promises to transform the way businesses engage with their customers. Having had the opportunity to use SALESmanago extensively, I can confidently say that it is a robust and feature-rich solution that offers impressive marketing capabilities. One of the standout features of SALESmanago is its comprehensive marketing automation suite. The platform allows users to create highly personalized and automated marketing campaigns based on customer behavior and interactions. From email marketing to lead nurturing, SALESmanago streamlines the entire process, saving valuable time and effort for marketing teams. The AI-driven recommendation engine is another noteworthy aspect of SALESmanago. It analyzes customer data, purchase history, and behavior to provide targeted product recommendations, enhancing the customer experience and increasing the likelihood of conversions. The intuitive user interface deserves praise as well. Navigating through SALESmanago is relatively easy, even for those without prior marketing automation experience. The platform's dashboard provides a clear overview of marketing activities, campaign performance, and customer insights, empowering users to make data-driven decisions.

What do you dislike about the product?
It might be overwhelming for small businesses with limited marketing resources and users without prior marketing automation experience.

What problems is the product solving and how is that benefiting you?
Understanding and knowing our customers better. It empowers businesses to enhance customer engagement, optimize marketing efforts and drive growth through personalized campaigns. We've definitely noticed an improvement in sales since we started our cooperation with SALESmanago.

Maciej B.
Star Rating: 4.5

What do you like best about the product?
SALESmanago is the tool that meets most e-commerce marketing automation needs. It is a very powerful system that allows you to implement advanced communication paths or fully automated sales funnels. Messages can be created using both HTML and a creator, which we use very often and both solutions work very well for us.

What do you dislike about the product?
UX could be better as some features are misdescribed and misleading. In addition, despite the integration with the SMS gateway, it is not possible to send MMS messages, which often work very well in campaigns.

What problems is the product solving and how is that benefiting you?
At every stage of cooperation, you can count on full professionalism and commitment, which we receive from the SALESmanago team. The support works great, we get answers and assistance to each request very quickly. Moreover, the advice about marketing automation, the creation of new workflows, newsletters, and action strategies is of the highest level. You can always rely on a dedicated expert who takes care of our project in every issue. I highly recommend it!

Manuel M.
Star Rating: 4.5

What do you like best about the product?
Me encanta SalesManago en cuanto a su apartado de workflow y automatizaciones. Es una plataforma que te permite ser muy flexible en cuanto al esquema que se crea, por lo que da muchísimas posibilidades. La atención al cliente es fantástica, a diferencia de otras plataformas. También destaco la entregabilidad de los correos, de lo mejor que he visto con respeco a otros proveedores. El precio se ajusta muy bien a lo que ofrece, no tengo pegas en este sentido.

What do you dislike about the product?
Hecho en falta un filtro en los workflows como el que tiene Klaviyo; que te permita restringir o filtrar ciertas cosas a lo largo del workflow. El hecho de que no lo tenga hace que haya que filtrar siempre varias veces a lo largo del mismo.

What problems is the product solving and how is that benefiting you?
Principalmente me ayuda al envío de email a mis clientes y las automatizaciones referentes también al email marketing dentro de la tienda. Además también ejerce de captador de leads.

Jasna T.
Star Rating: 3.5

What do you like best about the product?
The service offers many different features and functionalities and can be integrated with other systems and services. It can significantly help create a lot of exciting and custom automation if you have a lot of customer data and other connected services. Lately, there has been an excellent effort to use different features with dynamic content instead of them creating it custom for you, which could take up to a year.

What do you dislike about the product?
Came upon many bugs which are quite challenging to catch until it's all already in production. Things can get quite complex, and when looking for help from their support, it can take a lot of time to figure things out. Mainly because functionalities are not written or displayed to understand them like they actually function, reading through the documentation does not get you an exact answer either. The connections to other services can just stop working, and you are not getting notified in any way, so there could be months until you see that something is wrong, losing time and effort in getting results.

What problems is the product solving and how is that benefiting you?
Optimising budgets, automating things, communicating dynamic content to users, surveys...

Grzegorz K.
Star Rating: 5

What do you like best about the product?
I recently had the pleasure of starting to use salesmanago and I have to say, I'm quite impressed with the platform. The introduction to the system was well-prepared and easy to navigate, which made the onboarding process a breeze. Additionally, the support team is highly responsive and provided answers to my queries within 24 hours. One aspect that I found particularly advantageous is the personalized onboarding process. I was assigned a dedicated account manager who scheduled regular meetings with me to understand my business needs and customize the system accordingly. This allowed me to better adapt the system to my business and ensure its effectiveness. Furthermore, salesmanago has been instrumental in increasing my e-commerce website's conversions and improving traffic to the site. The platform's tools and features helped me optimize my marketing campaigns and reach a more targeted audience. Overall, I'm highly satisfied with my experience using salesmanago and would highly recommend it to other businesses looking for effective solutions for marketing and customer relationship management.

What do you dislike about the product?
After two months, I haven't noticed any negative aspects of using SalesManago.

What problems is the product solving and how is that benefiting you?
Email marketing: Creating, sending, and tracking targeted email campaigns to engage customers and drive conversions. Marketing automation: Implementing automated workflows to nurture leads and improve customer retention. Personalization: Customizing website content, offers, and recommendations based on user behavior and preferences.

Laura M.
Star Rating: 3.5

What do you like best about the product?
SALESmanago is a very complete marketing automation tool that offers many features and segmentation possibilities.It is a tool in constant evolution and continuous improvement. The reporting is very detailed and allows in-depth analysis

What do you dislike about the product?
The support response is sometimes not always immediate and the introduction of ever new features requires constant updating and learning. The many features can frighten non-expert Marketing Automation users.The cost of additional modules and tools can sometimes be significant

What problems is the product solving and how is that benefiting you?
Thanks to SALESmanago I can customise messages and campaigns by segmenting my contact base and increasing the number of leads

Przemek Z.
Star Rating: 4.5

What do you like best about the product?
One of its main strengths is its functionality. It provides a wide range of tools such as website personalization, customer segmentation, automated email campaigns, lead nurturing, and landing page creation. With this tool, it becomes easy to tailor communication to individual customer needs, leading to improved marketing outcomes. Salesmanago also offers an intuitive user interface that simplifies campaign management and result analysis. Additionally, the system generates detailed reports and analyses, enabling effective optimization of marketing efforts. Furthermore, Salesmanago provides high-quality technical support. A team of professionals is ready to assist in problem-solving and provide answers to inquiries.

What do you dislike about the product?
The price for Salesmanago is on the higher side.

What problems is the product solving and how is that benefiting you?
Automate repetitive tasks, and deliver personalized experiences to our customers.

Gabriele R.
Star Rating: 4

What do you like best about the product?
I like to use salesmanago for my clients whose need to send a lot of automatic and mass email , to optimize and analyze to every marketing campaign. Salesmanago helps me

What do you dislike about the product?
The only bad thing about salesmanago is the cost of the licence ad the cost of advanced feature. For this reason a lot of clients use salesmanago only with basic feature

What problems is the product solving and how is that benefiting you?
Some client use many different tools for CDP, Email Marketing, CRM and Data Analyis . Using Salesmanago we manage all this activity in on single tool.

Verified User in Cosmetics
Star Rating: 5

What do you like best about the product?
- You can start using it right away. Basic functionalities are very intuitive. - SALESmanago offers set of additional tools such as live chat or social proof which are super easy to set up and there's no need for extra training to use them. - Great customer support.

What do you dislike about the product?
- I would assign some sections in menu differently to make them more easily accessible.

What problems is the product solving and how is that benefiting you?
Managing my customer database, collecting their purchase behaviours, enabling me to customize messages so I can reach out to my customers with offer tailored for them.

Jolanta H.
Star Rating: 4

What do you like best about the product?
Fast and efficient service - I always receive feedback on the same day. In addition, the tool is intuitive and easy to use.

What do you dislike about the product?
Contact list - no pages at the top, to go further you have to scroll down. In addition, there is no option to select the page you want to go to - you can only click "next". When it comes to analyzes - dashboards are poor, e.g. you can't choose the date period yourself, there are only options: last 7 days, 30 days, etc... There is no way to check the number of contacts listed by day.

What problems is the product solving and how is that benefiting you?
It's good to have all user information in one place. Sales manago solves problems related to marketing automation.

Bogusław G.
Star Rating: 4.5

What do you like best about the product?
The Sales Manago software is a comprehensive and powerful tool for marketing purposes. It has the really easy and user-friendly editor of various type of messages.

What do you dislike about the product?
Sometimes when working with a big number of contacts, Sales Manago can be quite slow. Not all functions of the package work with our store, but it is the fault of our store's specifics and we hope to find a solution. It allows you to automate your contact with clients on many levels from reaching them to sending personalized materials.

What problems is the product solving and how is that benefiting you?
We use Sales Manago at different stages of building customer value: first, the platform helps managing users that we attracted to our website so that we can properly track their future online behaviour. We also use Sales Manago package for preparing and distribution of our mailings.

Ian P.
Star Rating: 4

What do you like best about the product?
It's truly intuitive and has a very easy learning curve. Its abilities are also phenomenal and from the automation marketing and email marketing standpoint, it stands out from the competition.

What do you dislike about the product?
For all of its intuitiveness, there are a few things that could be done better — luckily, their UX team was highly interested in any and all comments I had and were happy to respond to them, assuring me they're working on at least some changes (depending on their priorities).

What problems is the product solving and how is that benefiting you?
We needed a way to expand upon the lifetime value of our 100k+ audience we had in the system, and SM truly managed to help with that. It optimised our processed and increased ROI, allowing us to greatly segment our customers.

Verified User in International Trade and Development
Star Rating: 3.5

What do you like best about the product?
Advanced e-commerce tool. I use SALESmanago for two months and it's a great tool that gives me a lot of analytical data, helps to automate marketing and increases sales.

What do you dislike about the product?
No social media schedulling and monitoring (instagram). A little too many tabs in the system. Could be more simplified and clearer. Not everything is always clearly shown and addressed. Also would be hopeful more tutorials step-by-step for better understanding advanced options.

What problems is the product solving and how is that benefiting you?
It solves the problem with multichannel marketing automation and dynamic content in automated campaigns. It helps us organizing our marketing campaigns and finding the right time and channel in order to interact with our contacts and customers.

Verified User in Retail
Star Rating: 4

What do you like best about the product?
I like the customer service, have always had quick responses from my project manager and the support team. The platform out of the box is decent and you can create what you require with a bit of consideration, time and attention.

What do you dislike about the product?
The design inconsistancies - the button designs in one form are not the same in other forms/design elements. I would like to see more fonts available in the system as well. Some of the prompt box buttons are confusing as well, in that you are unsure if you should click as it says "send" it should say "exit" or similar. Salesmanago have recently refreshed their email interface so I hope they continue to improve these other areas as well.

What problems is the product solving and how is that benefiting you?
Salesmanago helps to pull together different elements across the site from customer service and product recommendations as well as providing wish list functionality without login. The combination of all the elements in our package improve our productivity and help with the functioning of our team.

Verified User in Retail
Star Rating: 3.5

What do you like best about the product?
SALESmanago (SM) es una buena herramienta que nos ofrece muchas posibilidades: crear acciones automatizadas, enviar emails, segmentar nuestra audiencia, crear contenido a través de landings, realizar integraciones y conversar en línea con nuestros clientes. Nuestros colaboradores Agnieszka Grodecka y John Morales están siempre a la orden, nos brindan su asistencia permanente sobre las diferentes funciones de la herramienta como en los proyectos que realizamos en la empresa.

What do you dislike about the product?
SALESmanago tiene funciones muy buenas, pero con configuraciones muy limitadas, por ejemplo, al crear marcos de recomendación, las pocas opciones que brindan las reglas de automatización, los mails automáticos del formulario o de las alertas no se pueden editar y son muy engorrosos. No se pueden incluir emoticones en el cuerpo del email que no sean compatibles con el sistema, de algunas funciones no podemos obtener datos analíticos de un periodo específico. Además, algunas funciones carecen de una descripción detallada.

What problems is the product solving and how is that benefiting you?
Automatiza el trabajo manual, nos ayuda mucho en la creación de contenido, conversar en línea con nuestros clientes y analizar su comportamiento.

Antonio R.
Star Rating: 5

What do you like best about the product?
Great Automation Processes, wonderful CDP, good chat

What do you dislike about the product?
Nothing to complain about, especially with latest updates in workflows and email editor.

What problems is the product solving and how is that benefiting you?
The Problem: no automation processes, no CRM at all. The Solution: Sales manago

Giulio S.
Star Rating: 5

What do you like best about the product?
Omnichannel Marketing: SALESmanago allows businesses to communicate with their customers across multiple channels, including email, SMS, social media, and website notifications. This can help businesses reach customers more effectively and increase engagement.

What do you dislike about the product?
Analytics: SALESmanago provides detailed analytics and reporting tools that allow businesses to track their marketing performance and make data-driven decisions. But they can be improved.

What problems is the product solving and how is that benefiting you?
Omnichannel Marketing: SALESmanago allows businesses to communicate with their customers across multiple channels, including email, SMS, social media, and website notifications. This can help businesses reach customers more effectively and increase engagement.

Karol S.
Star Rating: 4.5

What do you like best about the product?
Easy UX even If You start working with CDP. Great predefine dashboards and inside tools which could help You improve Your sale and whole customer management. I really like to work with SM.

What do you dislike about the product?
Some businesses could find some problems with matching what You expect in Your needs. Sometimes have bad surprises with delays which make Your brand looks ridiculously (for eg. You got an extra offer for something (right in time, real-time marketing), but You informed Your clients after the promotion has ended)

What problems is the product solving and how is that benefiting you?
Really great support team which not only helps You with problems but also shares good ideas which could improve Your company. You always get an answer when You got problem.

Ewa S.
Star Rating: 5

What do you like best about the product?
Sales Manago is a great, intuitive tool. Easy implementation process. I recommend especially for planning e-mail marketing and web push messages. Efficient and helpful customer service, reliable support from a supervisor. I recommend.

What do you dislike about the product?
I've been using it for a long time and haven't noticed any flaws.

What problems is the product solving and how is that benefiting you?
The tool gives you a number of advanced options. Thanks to SALESmanago, we solved the problems related to marketing automation.

Aleksandra W.
Star Rating: 5

What do you like best about the product?
Salesmanago is a great platform that offers a range of possibilities beyond email marketing. The tool is intuitive and easy to use, despite many functionalities available. By using Salesmanago, we can reach our customers quickly and easily. A definite advantage of Salesmanago over its competitors is the support from the Customer Service Department. We have been working with Salesmanago for several years now, and we can always count on professional help and a quick solution to a reported problem.

What do you dislike about the product?
Currently, we don't see the disadvantages of the Salesmanago platform, but we use it in a basic way.

What problems is the product solving and how is that benefiting you?
Salesmanago's customer service functions at a high level. The account manager always tries to quickly and efficiently solve the problem that we reported to him.

Johan K.
Star Rating: 5

What do you like best about the product?
SalesManago is a great all-in-one tool. The system is easy to use, feel like SalesManago solve the day-to-day communication need. They offer plans which allow you to have a dedicated person who helps improve the database and implement new things. That is highly helpful since it is hard to keep up with all the features and functions you might benefit from implementing. You can get all the customer data in one place, avoiding having customer data in different silos. The implementation is easy, and I like that it is easy to do customer segmentation with tags.

What do you dislike about the product?
I wish the product had more integrations with other systems and easy plug-n-play functions into telecom-, chat-, and advertising platforms. Sorting out and optimizing the Workflow can be a bit messy since the boxes and threads can be tangled with each other.

Recommendations to others considering the product:
I think the best way is to take the system into a Proof of Concept and experience the great support.

What problems is the product solving and how is that benefiting you?
Acquiring customers is expensive in a small nische market where churn in each marketing channel is high. The sales cycle in our field is long and the purchase itself is a high envolvement purchase which renders more than one visit to the web page and often more than one phone call. Using SalesMango is a bliss when the usage lowers the cost of paid search, since it is possible to get the customer to visit the web page through an email instead of visiting the webpage through a seach engine and paid traffic. Marketing Automation is a powerful tool to use for being top of mind and at the same time educating the customer in the brand and products and therefor reducing the time to decision and purchase.

Jorge Mario D.
Star Rating: 5

What do you like best about the product?
SALESmanago es la plataforma que toda empresa necesita. Funciona a la perfección para tener un registro claro y detallado de las actividades y movimientos de los clientes dentro del e-commerce, así como para generar una comunicación permanente con ellos. Para envío de mailings y para pop-ups en la página web, es ideal. Sus automatizaciones son fantásticas. Además, su equipo de trabajo está altamente capacitado para responder a cualquier solicitud. Un equipo multidisciplinario y un excelente manejo de diferentes idiomas, los convierte en la plataforma perfecta para empresas internacionales que están buscando llevar su organización al siguiente nivel.

What do you dislike about the product?
Podrían mejorar su interfaz para hacerla más amigable y llamativa.

What problems is the product solving and how is that benefiting you?
En KipClin usamos SALESmanago para consolidar nuestra base de datos de clientes y, en especial, para implementar nuestra estrategia de email marketing.

Katarzyna M.
Star Rating: 5

What do you like best about the product?
You can use different tools to have a contact with your client.

What do you dislike about the product?
Sometimes is hard to understand how it works

What problems is the product solving and how is that benefiting you?
Lack of time - marketing automation helps with that because of workflows

Paulina G.
Star Rating: 4.5

What do you like best about the product?
The tool is very intuitive and transparent. Despite initial concerns, it works perfectly well not only in the e-commerce industry. In addition, in the event of any problems, we can count on the quick and professional help of a supervisor and consultants.

What do you dislike about the product?
The biggest problem is the difficult/incorrect analysis of emails when using non-system emoticons.

What problems is the product solving and how is that benefiting you?
Thanks to Sales Manago, we have all data and information about users in one place. We solve marketing automation, personalization, and conversion optimization problems.

Dariusz D.
Star Rating: 5

What do you like best about the product?
Working with SALESmanago allows us to conduct our marketing activities efficiently and effectively. In particular, we appreciate the cooperation with Mrs. Patrycja, who provides her professional knowledge and assistance in the field of projects that we carry out in our company. We highly recommend!

What do you dislike about the product?
Some of the functions of the tool might be a bit more intuitive and transparent.

What problems is the product solving and how is that benefiting you?
The SALESmanago tool allows for a range of advanced options. The use of personalized content and customisation of the sending to the activity of contacts is of vital importance to us.

Olena Y.
Star Rating: 4

What do you like best about the product?
SalesManago is a great all-in-one tool. You can have email, sms, wpn, LP, forms, and automation in one place, and it’s easy to work with and analyze your database. It is pretty intuitive despite the extensive panel and the multitude of options to choose from. You can integrate it with a lot of other tools. Definitely recommend this platform for email marketing :)

What do you dislike about the product?
It could use a more advanced and intuitive mailing editor. Cause the advanced version gives you more or less the same as the express, but with more complications. Also IT team does not solve your problems asap when you don't have a dedicated account manager, which is for an extra cost.

What problems is the product solving and how is that benefiting you?
Database segmentation, email automation and the possibility to creat content yourself make work easier. Also, analyzing customers' behavior in this tool helps to improve communication.

Verified User in Cosmetics
Star Rating: 3.5

What do you like best about the product?
1. Customer service – always had quick responses from the support team. Always receive feedback on the same day! 2. Great new Email Design Studio 3. 3 lot of tools in one platform (email, ads, push itp.)

What do you dislike about the product?
2. Contact list – should be more ways to filter contacts 3. Setting up the correct automation is a bit tricky.

What problems is the product solving and how is that benefiting you?
I've noticed a significant improvement in sales since I started working with Sales Manago.

Vasylyna K.
Star Rating: 4

What do you like best about the product?
SalesManago has a lot of useful features that help with mundane tasks like scheduling emails and webpush messages or segmenting the database. Support is very helpful and answers within a couple of hours. Higher plans allow you to have a dedicated person who helps improve the database and implement new things.

What do you dislike about the product?
The number of features, even within the lowest plan, can be overwhelming, and you probably won't use every single one.

What problems is the product solving and how is that benefiting you?
SalesManago helps us gather and manage many contact lists within one system. It also allows us to communicate with our potential clients in an easier way.

Karol H.
Star Rating: 5

What do you like best about the product?
I work in a small team, so automating certain activities is crucial for us. Thanks to Salesmanago, I can achieve much more with little effort than with other tools. Their customer service is quick and irreplaceable, and there is a lot of training material. I highly recommend salesmanago.

What do you dislike about the product?
None. Seriously. I got much more than I expected.

What problems is the product solving and how is that benefiting you?
Automation is helpful in a small team. Abandoned cart and RFM analysis are my two favorite tools right now. Salesmanago does both of these things well.

Jan S.
Star Rating: 4

What do you like best about the product?
On the "creation side", it is very sophisticated and extensive. The baseline of features offers many possibilities to segment audiences, personalize messaging and create highly complex workflows and logics. Once the interface is studied, it is intuitive and logical. The support is sensational, reliable and very quick! Custom solutions are developed on request. That offers many additional possibilities.

What do you dislike about the product?
Understanding all features in detail needs some time as many features lack a detailed description (or naming convention). On the "analytics side" the tool needs to be revised as deep analysis of generated data is often not possible. For example efficiency of single emails contained in a workflow over a specific period. Also testing workflows is difficult and could be made easier. One very important missing part is the adaptation of emails to mobile displays. You can preview it, but not modify them to make their appearance responsive. A/B testing within workflows is not very transparent. This feature could get its own part within the menu to do better analysis and therefore make better decisions.

What problems is the product solving and how is that benefiting you?
Automated communication towards our customers depending on signals they send to the platform. We have less manual work and can let the system work for us.

Clàudia T.
Star Rating: 4.5

What do you like best about the product?
We have been using SALESManago for over a year now. SALESmanago is an amazing tool that gives you a lot of analytical data, helps to automate marketing and increases sales. When we first started using it, training were provided for the users who were going to use it most. Moreover, weekly meetings were set to see if the evolution was ok. Also, a booklet was provided with the basic implementations there exist in the tool and also proposals of those that worked better according to the business and sector. A huge advantage is that the support team answers very quickly and also with useful questions that solve your problems.

What do you dislike about the product?
The little downside we find is that sometimes the IT team does not solve your problems asap, we had a bot problem and it took quite a while to solve it, which was frustrating since it required a lot of IT support. Nevertheless, it ended up being solved after some weeks. Lastly, we would like to take more advantage of the tool of social media automation since, for now, you only have Facebook included.

What problems is the product solving and how is that benefiting you?
SALESManago solves the automation process of emails and of getting: contacts in our database and also being able to track them and propose personalized actions: such as emails of recently viewed products, popups, and recommendation frames, amongst others.

Ana Maria M.
Star Rating: 5

What do you like best about the product?
It's ideal for reaching out to your communities, keeping in touch with them, generating leads, segmenting your databases, personalizing each digital asset and automating many processes.

What do you dislike about the product?
It takes some time to learn and develop workflows, at the beginning it is a bit frustrating but with the support of SALESmanago staff you achieve excellent progress and automate very good processes.

What problems is the product solving and how is that benefiting you?
The automation of processes such as the abandoned cart, the use of web push, the inclusion of pop ups in the different digital assets of the Club, the creation of landing pages, this and more has allowed the capture of leads and the increase of product sales within the e-commerce.

Katarzyna K.
Star Rating: 4

What do you like best about the product?
Salesmanago gives me many options of personalization my email strategy. It make me feel more glade of my job. My Open Rate is growing every month and i can test many different options to make it high faster.

What do you dislike about the product?
Sometimes the implementation of an individual solution and testing html templates takes a long time.

What problems is the product solving and how is that benefiting you?
Salesmanago gives me better comunication for different type od our B2B clients.

Artur L.
Star Rating: 5

What do you like best about the product?
Salesmanago gives a lot of support from its specialists. The results are visible almost immediately.

What do you dislike about the product?
***** No defects found. I recommend. *****

What problems is the product solving and how is that benefiting you?
Provides detailed information on activities and results

Sergio A.
Star Rating: 4.5

What do you like best about the product?
It is a great tool for MKT Automation & CRM Marketing, the only growth oportunnity I see is that if you want have a good performance with Latinamerica cliente you should adapt the system to other languages, specifically with naming detector because it only accepts names from some countries such as Poland,Czechia, etc.

What do you dislike about the product?
The difficult integration with brands that their principal language is spanish. It would be great that you have a costumer support that answers in latin american languages.

What problems is the product solving and how is that benefiting you?
It was a great solution for automations and managing database.

Verified User in Marketing and Advertising
Star Rating: 5

What do you like best about the product?
That I can collect the full data of the customer and work on a healthy CRM.

What do you dislike about the product?
Right now there is nothing that i dont like.

What problems is the product solving and how is that benefiting you?
that i have the easy overview about our customer data.

Diana P.
Star Rating: 4.5

What do you like best about the product?
Salesmanago has been used in our company for 2 years and we are still learning something new. We value technical and substantive support very much. Today, we cannot imagine using a different tool to create mailings and mastering our entire contacts. If someone is looking for a great and intuitive tool, I certainly recommend Salesmanago as its everyday user.

What do you dislike about the product?
at the moment I do not see redundant options

What problems is the product solving and how is that benefiting you?
Create email messages in one tool and the ability to plan email campaigns over time through workflow

Carlos L.
Star Rating: 5

What do you like best about the product?
Salesmanago is a very complete and easy-to-use platform, it handles different tools to bring communication to the client in the most optimal way and it has very good personalized support.

What do you dislike about the product?
Add more advanced elements in the mail editor

What problems is the product solving and how is that benefiting you?
A very versatile platform that can help you give your business a plus

Greta B.
Star Rating: 4

What do you like best about the product?
SalesManago offers a lot of automation functionality both on the website and in the application. It is intuitive to use, and in case of problems, support quickly provides help. I recommend both for smaller and larger companies.

What do you dislike about the product?
Sometimes there are limitations in primary activities, and you have to submit a request for an individual solution to the problem.

What problems is the product solving and how is that benefiting you?
It allows you to reach individual customers with content tailored to them. Influence on increasing conversion and restoring customers.

Kasia R.
Star Rating: 5

What do you like best about the product?
I'm really appresiated for the support provided by Vladyslav Maliukin, Senior Customer Success Manager. It's atmosfere of partnership and personally, great fun to work together! Thank you for your support and involvement!

What do you dislike about the product?
Mayby the system could be a little bit easier for people not related to the IT industry

What problems is the product solving and how is that benefiting you?
Any problem is solved in quick time. There are no issues left unanswered

Aleksandra M.
Star Rating: 3.5

What do you like best about the product?
Above all, we are pleased with the user-friendly analytical interface, the simplicity of gathering data for analysis. In addition, we recommend taking advantage of the extensive capabilities, supporting the acquisition of new sales through both extensive automated paths and RFM.

What do you dislike about the product?
In the future, we would like a dedicated support to come up with initiatives and recommend further actions and steps. Currently, all optimization ideas come out of our side.

What problems is the product solving and how is that benefiting you?
Sales Manago helps build and maintain personalized customer relationships automatically. It therefore relieves the customer care team from the laborious, manual work of sending newsletters and personalized messages.

Katarzyna S.
Star Rating: 5

What do you like best about the product?
Salesmanago is very helpful with managing newsletter and segmentating customers depending on their interests.

What do you dislike about the product?
Unfortunately IAI Shop is not yet fully integrated with Salesmanago, and it sometimes causes some problems.

What problems is the product solving and how is that benefiting you?
For example Salesmanago is solving my problem with not including 'ALT' in the code of the images on our website. It's very important for SEO.

Michał A.
Star Rating: 4

What do you like best about the product?
SALESmanago is marketing automation tool with many useful features, e.g. web personalisation, the email and push channel automatization. Great customer service and easy onboarding help you get started quickly.

What do you dislike about the product?
Relatively outdated and unintuitive visual e-mail (campaign) editor. This element can be improved first!

What problems is the product solving and how is that benefiting you?
SALESmanago helped us to launch advanced marketing automation campaigns and increasing sales in the online store.

Szymon P.
Star Rating: 4.5

What do you like best about the product?
Contact with our Customer Success Specialist is fast and he is reliable in all our technical difficulties. Also, the tool is very intuitive.

What do you dislike about the product?
I do not see any big disadvantages. Whenever there are some doubts about functionalities, the help desk, as well as our CSS, are extremely helpful.

What problems is the product solving and how is that benefiting you?
We always wanted to improve our contact with customers and this tool is an enabler for a lot of cases.

Julian L.
Star Rating: 5

What do you like best about the product?
Es una aplicación muy completa y amigable que no estima en ningun detalle, que genera y fortalece cada dia una mayor conversión en nuestro sitio.

What do you dislike about the product?
Creo que todo funciona bien, no tenemos queja algunasobre la aplicación

What problems is the product solving and how is that benefiting you?
la automatización, los workflow, las etiquetas y segmentación han contribuido a mejorar nuestra tasa de conversión

Maciej S.
Star Rating: 4.5

What do you like best about the product?
Lot's of functionalities. Great customer support and easy onboarding process.

What do you dislike about the product?
Chat less usable than in comptetitors. Still it's not a CRM.

What problems is the product solving and how is that benefiting you?
SalesManago is the best tool for automatization and personalization of customer communication. It allows to save time for marketing teams for planning and sending SMS and emails.

Adam G.
Star Rating: 5

What do you like best about the product?
Having SM, I don't need an email tool, for push notifications too, pop-ups and a chatbot and many other tools that have been used on several different platforms so far. Very specific conversation with Yuri and expert care and implementation of the system with Patricia.

What do you dislike about the product?
the whole process went very smoothly. There is nothing to complain about.

What problems is the product solving and how is that benefiting you?
A definite time-saver!

Filip K.
Star Rating: 4

What do you like best about the product?
The system is relatively easy to use, this is, of course, a subjective matter, but I don't think I've ever felt like SalesManago caused me any difficulty in day-to-day use. Its responsiveness and personalization capabilities proved to be quite helpful. Another plus for me is help from our account manager. Whenever I need something to be programmed in our system, support is fast and reliable.

What do you dislike about the product?
Lack of access to contacts defined only by cookie. This would greatly impact and improve my work regarding onsite campaighns and building client base. New tag grouping system would be nice. For now, trying to analise what tags are on contacts card has proven to be more than difficult. It's like huge mass of all kinds of tags. Unreadable frankly speaking. New filter in email and webpush dashboards. Sometimes I would like to check OP or CTR of a specific month or week and I simply can't do that. All I can do is use predefined options, but it's simply not enough.

Recommendations to others considering the product:
If you have an MA specialist or want to hire one, SalesManago will do great in your company.

What problems is the product solving and how is that benefiting you?
SalesManago can help you convert and analyze what happens on your site significantly. Still, as simple as the hub itself is, you won't get anywhere unless you have an in-house specialist. Don't get me wrong, the system itself has tons of great functionalities, but you need a specialist on your side to squeeze every last drop out of it. Conversion rate, sales, all of it rose significantly, but still, it's not just the system. Don't let yourself be tricked in this narrative that "automation" means the system will do anything on its own.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
WorkFlow - IT's great feature to work whit.

What do you dislike about the product?
In the tool, we can find several technical errors that make it difficult or sometimes impossible to efficiently perform more complex automations. Everything reported to the support so maybe some are corrected;)

What problems is the product solving and how is that benefiting you?
Most of all - scenario for abbandoned carts

Hubert J.
Star Rating: 5

What do you like best about the product?
SALESmanago has many, many ways to use across different businesses. Specially Automation Rules and Workflows are very useful. And supporst is great - very helpful and fast responding!

What do you dislike about the product?
This tool is quite expensive for SMBs but after few months of using it I can proof that it's worth this amount of money.

What problems is the product solving and how is that benefiting you?
It automates communication with clients and future clients. You can educate new leads and drive them along whole marketing funnel.

Luisa D.
Star Rating: 4.5

What do you like best about the product?
Que nos permite automatizar y analizar procesos de marketing en la compañía

What do you dislike about the product?
Que no tenga botones de conteo de días, horas, minutos y segundos para campañas de email.

What problems is the product solving and how is that benefiting you?
Nos ayuda a la recuperación de clientes inactivos

Tomasz .
Star Rating: 4.5

What do you like best about the product?
It can be useful not only for ecommerce, but also for other industries. It gives a wide variety of tools connected with email marketing, mobile marketing and website automation.

What do you dislike about the product?
Not so many options for text messaging, sometimes small errors happens.

What problems is the product solving and how is that benefiting you?
Gives us possibility to use email/mobile marketing tools. We mostly use it for lead generation, lead nurturing and "paths" creation.

Verified User in Health, Wellness and Fitness
Star Rating: 4.5

What do you like best about the product?
Easy to use, the freemaker editor and workflows

What do you dislike about the product?
in the analytics part, their is no way to compare to selected months by name

What problems is the product solving and how is that benefiting you?
Email automation and target customers with promotional emails

Pepa P.
Star Rating: 3.5

What do you like best about the product?
Me ayudaron a integrar a una página con el CRM, diseñando una solución a medida para nosotros.

What do you dislike about the product?
Algunas veces es complicado hablar con una persona.

What problems is the product solving and how is that benefiting you?
La integración de un sitio web secundario en el CRM

Maria A.
Star Rating: 5

What do you like best about the product?
SalesManago gives your online shop or business to track user's behavior and to create an automated process of retargeting clients, encouraging them to get to our shop back soon.

What do you dislike about the product?
It is hard to create nice-looking and responsive Landing Pages that wouldn't look too primitive.

What problems is the product solving and how is that benefiting you?
It helps to make an anonymous users monitored by us, giving us more information about them.

Monika B.
Star Rating: 5

What do you like best about the product?
It is really easy to use and helpful product. I can schedule emails, push notifications and check statistics in it. It brings Marketing Automation to a higher level in our company. You can also always count on customer service support.

What do you dislike about the product?
I honestly don't know :). For now, I recommend everything.

What problems is the product solving and how is that benefiting you?
As I write before, it helps in marketing automation in out company

Verified User
Star Rating: 5

What do you like best about the product?
The integrated view of my customers and prospects is truly 360°, not just an omnichannel promise.

What do you dislike about the product?
Integration with tools with local presence.

What problems is the product solving and how is that benefiting you?
It helps us to accurately understand the customer journey, attribution models that give us the ability to know which digital channels to develop and to be able to upload repurchase topics.

Adam M.
Star Rating: 4

What do you like best about the product?
We have been using Salesmanago in our online store for several years. This period of cooperation allowed us to learn about both the strengths and weaknesses of this tool. Pros: - Clear and easy-to-use interface. I think that the facelift was unnecessary because I got used to the older version. - A very helpful, engaged consultant/guardian - great communication - IT support; They can prepare personalized solutions suitable for our store - Multitasking tool - covers the majority of our needs - The creation of forms and other materials is intuitive and requires no HTML knowledge - Attractive pricing

What do you dislike about the product?
There are still some things to fix/develop. There are some issues with the integration with Idosell, which sometimes may be frustrating and require a lot of IT support. Some functions may be ineffective if you run e-commerce with more than one language and currency. We are waiting to develop some elements like the loyalty program as the current is not sufficient.

What problems is the product solving and how is that benefiting you?
Increased automation of marketing processes

Verified User in Retail
Star Rating: 0

What do you like best about the product?
The software is very intuitive and I love the drag and drop builder for the mails and landing pages. It's very fast! Salesmanago gives hundred of funcions and marketing opportunities to grow up the business.

What do you dislike about the product?
The platform is fantastic but the company is a disaster. I had a problem and they didn't resolve it. Without any forewarning they disabled my account in december (I sell toys!). I wrote them several emails, they ever answered me and they continue to make invoices for a service a they prevent me to use. Stay far from them

Recommendations to others considering the product:
Salesmanago is not the easier software you can use if you are not so familiar with marketing automation but they have the best staff to help you. I don't ever have to wait for someone, they are always available.

What problems is the product solving and how is that benefiting you?
The advantage of Salesmanago is you can make automations, now every cheaper platform allow you to do automations

Natalia C.
Star Rating: 5

What do you like best about the product?
I have worked on many marketing communication systems, but Salesmanago is undoubtedly the best. In my opinion, it is an intuitive, very well-designed platform that we can use for development for both B2B and B2C companies. You can implement marketing campaigns through Salesmanago. A big plus, especially for beginners, is the support offered by the staff and access to training materials. I recommend using Salesmanago :)

What do you dislike about the product?
What is miss in the Salesmanago system is a more detailed analysis of the text messaging campaigns. I would love to see in one place, for example, the number of clicks on a link to a message.

What problems is the product solving and how is that benefiting you?
We used the Salesmanago system to create automatic mailings to customers. Thanks to this solution, messages reach efficiently to them. The system allows us to nurture long-term relationships with customers and increase customer retention.

Tejas S.
Star Rating: 4.5

What do you like best about the product?
Constant updating and automated marketing are the best to work with.

What do you dislike about the product?
The price is higher than the other available software.

What problems is the product solving and how is that benefiting you?
Marketing automation and data analysis are the best feature to work with

Enrique B.
Star Rating: 4

What do you like best about the product?
It is very powerful. Many things can be done and you have a very broad view of what the client has done on the web.

What do you dislike about the product?
It has so many options that it's hard to master them all. Although it is friendly and simple.

What problems is the product solving and how is that benefiting you?
Now I have control of what my clients are doing on the web, budgets, visits. With the funnels I have all the clients under control.

Łukasz B.
Star Rating: 5

What do you like best about the product?
Świetne narzędzie, które daje ogrom danych analitycznych, pokazujący lejki marketingowe, przyśpieszające sprzedaż zwłaszcza w obrębie AI CDP. Daje szanse poznania marketerom świetnie zachowań konsumenckich, przyśpiesza ścieżki decyzyjne kilentów. Nieocenione narzędzie dla marketerów czy e-commerce managerów. Dzieki temu narzędziu mocno zwiększyliśmy sprzedaż a także zmniejszyliśmy ilości porzucanych koszyków.

What do you dislike about the product?
Jedynym minusem programu jest brak śledzenia i podrzucania reklam klientom niezidentyfikowanych. Oprócz tego naprawdę trudno znaleźć jakikolwiek słaby punkt Sales Manago.

Recommendations to others considering the product:
Polecam zdecydowanie ten program

What problems is the product solving and how is that benefiting you?
Tworzenie scenariuszy dynamicznych co przekłada się na znacznie większą konwersję sprzedaży, dodatkowo mailing kodowoane a także szereg lejków sprzeażowych, które wdrożyliśmy.

Anna M.
Star Rating: 5

What do you like best about the product?
Po1 na samym początku odbywa się szkolenie dla nowych użytkowników SALESmanago - co jest ogromnym plusem, na szkoleniu przechodzimy przez wszystkie narzędzia krok po kroku, poszczególne działy omawiane są dokładnie z przykładami, do czego i jak używać dany segment. Osoby przeprowadząjące szkolenie podpowiadają jak wykorzystać SALESmanago w 100% ! Samo użytkowanie panelu jest proste, przejrzyste i posiada wiele funkcji, dzięki którym możemy mieć większy kontakt z klientem i informować go o wielu promocjach i akcjach w naszym e-commerce, co daje również większe wyniki sprzedaży. Bardzo duży plusem jest możliwość kontaktu z Opiekunem, który jest zawsze chętny do pomocy!

What do you dislike about the product?
Z niektórymi metodami nie jesteśmy w stanie poradzić sobie sami bez kontaktu z Opiekunem, jednak nie jest to minusem w naszym przypadku zawsze otrzymujemy pomoc.

What problems is the product solving and how is that benefiting you?
Jest to bardzo dobry system do kontaktu z klientem.

Marcin K.
Star Rating: 3.5

What do you like best about the product?
SALESmanago is a potent tool for Marketing Automation, and there are a lot of useful functionalities. The price is excellent if you compare it with the list of available functions.

What do you dislike about the product?
I see two significant cons in SALESmanago. The first one is the SLA tools do not work as we expect. In some cases, data were not correctly collected, and we couldn't realize our plans and scenarios effectively. The second is support; it is the area to improve.

What problems is the product solving and how is that benefiting you?
In the case of a small budget for this kind of Digital, Marketing Activities are a perfect solution. I couldn't use such an advanced tool for such a small budget.

Patrycja G.
Star Rating: 4.5

What do you like best about the product?
Intuitive to use system that in a friendly way allows you to automate the entire process of communicating with recipients. The tool is very well developed and constantly improved. Customer service is also a plus - always professional, and at the same time help is provided in a quick, clear and friendly manner. I highly recommend it!

What do you dislike about the product?
The system is complex and it takes time to learn it at the beginning. Sometimes you need to go deep into the platform to figure something out. I really like drag & drop creator, but I think it can be still improved more.

What problems is the product solving and how is that benefiting you?
My work is much more automated and faster since I use SALESmanago. System helps to reach more clients, communicate with the current ones and increase sales.

Verified User in Sports
Star Rating: 4

What do you like best about the product?
The system is very intuitive and offers many possibilities.

What do you dislike about the product?
The implementation requires a lot of commitment from the employee, from the idea, to implementation, to tests and optimization.

What problems is the product solving and how is that benefiting you?
SALESmanago offers many possibilities of content personalization, thanks to which users receive appropriate messages, which translates into sales. Mailing and the possibility of adapting the website to the user's preferences deserve special attention in this regard.

Remigiusz J. B.
Star Rating: 4

What do you like best about the product?
- versatility, - greate customer support, - price, - stability (especially when using private cloud version), - tool can be used as all-in-one tool in small or medium companies looking for CRM, e-mail marketing, marketing automation and sales support tools.

What do you dislike about the product?
I'm not a fan of new UI, also if you like to be a power user (in terms of utilizing all functions efficiently, you need to consider private cloud implementation)

What problems is the product solving and how is that benefiting you?
I'm using SALESmanago as a data hub to create business analysis. Also, many sales teams, I'm working with, are using SM as the main CRM. SALESmanago supports many onboarding processes I'm responsible with and other automated communication workflows..

Radoslaw G.
Star Rating: 4.5

What do you like best about the product?
The extensive possibilities and functionalities of SalesManago are a huge advantage. From regular newsletters through automation and other features, SM offers a wide range of marketing solutions with great support from them directly.

What do you dislike about the product?
Well, the biggest disadvantage was their UX panel at start, not really intuitive and a little hard to use. However it was changed recently so I hope I get used to new one which I think is a great step towards end user exeperience.

What problems is the product solving and how is that benefiting you?
We mostly use SalesManago for our promotion and sae communication through e-mail, mobile and webpushes, but we are hoping to implement more features in upcoming weeks.

Milena G.
Star Rating: 4.5

What do you like best about the product?
SALESmanago oferuje mnóstwo narzędzi, które mogą pomóc w automatyzacji marketingu i zwiększeniu przychodu. Jest dość intuicyjne pomimo rozbudowanego panelu i wielości opcji do wyboru. Doceniam duże wsparcie zespołu SALESmanago przy wdrażaniu zmian i codziennej pracy.

What do you dislike about the product?
Przydałby się bardziej zaawansowany i intuicyjny edytor mailingu. Poza tym nie widzę na ten moment większych rzeczy do poprawy. :)

Recommendations to others considering the product:
Brak

What problems is the product solving and how is that benefiting you?
Na ten moment główną kwestią są integracje i tworzenie pierwszych ścieżek, w których zespół SM bardzo pomaga.

Nadia M.
Star Rating: 5

What do you like best about the product?
Salesamanago has an excellent personal Customer Service. The tool is easy to implement and use, packed with helpful Marketing features.

What do you dislike about the product?
Very rarely we have some bugs, like any other tool has, though Customer Service always quick to react and help.

What problems is the product solving and how is that benefiting you?
Creating Customer Life Cycle campaigns, retention and loyalty campaigns, easy AI makes different opportunities for upsell or cross sell, etc.

Verified User in Marketing and Advertising
Star Rating: 4.5

What do you like best about the product?
All'inizio ho trovato la piattaforma leggermente macchinosa, ma con il passare del tempo ho preso sempre più confidenza e ora mi ci trovo davvero bene

What do you dislike about the product?
L'organizzazione del menu potrebbe essere più ordinata ed organizzata. Avere tutto ciò che serve indicato chiaramente, aiuta molto la produttività

What problems is the product solving and how is that benefiting you?
Grazie a SALESmanago sono riuscito a realizzare campagne DEM di alto valoreZ inoltre, grazie alle molte automazioni per gli ecommerce, sono riuscito a ottenere dati fondamentali e migliorare l'usabilità degli ecommerce

Joanna S.
Star Rating: 5

What do you like best about the product?
W panelu mamy dostępnych wiele opcji automatyzacji. Stworzenie scenariusza automatycznego jest bardzo proste, jeśli napotkamy na jakiś problem zawsze możemy liczyć na pomoc opiekuna. Segmenty dynamiczne, to świetne ułatwienie przy tworzeniu mailingów. Duży plus za możliwosć dodawania komend np. komunikatu imienia użytkowników. Wysyłka webpushy jest bardzo intuicyjna i zajmuje niewiele czasu. Dodatkowym atutem tego narzędzia są ramki rekomendacji na www, które wspomagają sprzedaż. Bardzo polecam wszystkim, którzy szukają wsparcia w codziennej pracy.

What do you dislike about the product?
Mały minus za brak możliwosci łatwego podziału bazy sms.

What problems is the product solving and how is that benefiting you?
Wsparcie przy tworzeniu scenariuszy dynamicznych oraz wysyłki sms.

Magdalena R.
Star Rating: 5

What do you like best about the product?
Wprowadziliśmy usługę marketing automation Salesmanago dwa miesiace temu. Wdrożenie przebiegało bardzo sprawnie. Efekty są zauważalne natychmiast po uruchomieniu scenariuszy. Liczba wracajacych klientów wzrosła o 100%. Rozpoczeliśmy komunikację z klientem przez nowe kanały (web push i SMS).

What do you dislike about the product?
By szybko wystartować z pełnym wahlarzem możliwości narzędzia potrzebna jest współpraca z działami IT po stronie klienta

What problems is the product solving and how is that benefiting you?
skuteczny zapis na newsletter komunikacja z klientem off-site efektywne przywracanie ruchu zwiększanie średniego koszyka